Heddles Tier Jacquard Loom Job Description Sample
Help Duties Summary
Responsible for running and repairing the historic machinery in the Boott Cotton Mills Museum weave room, the park's signature living-history exhibit which recreates the look and atmosphere of a textile factory floor. It showcases 88 Draper Model E looms, bobbin winders, and other machinery. The incumbent will report to the Exhibits Specialist.
Learn more about this agency
Wearing period costume circa 1900, the loom fixer repairs, maintains, and safely operates looms, bobbin winders, and line shafting in the exhibit. The loom fixer interacts with museum visitors and demonstrates NPS interpretive competencies. The loom fixer maintains records and schedules for maintenance and lubrication of weaving machinery and related textile equipment. When needed, the loom fixer sets up and operates a portable loom for special events. The loom fixer also receives shipments and unloads textile supplies with the use of a fork lift as necessary.
Consults and coordinates with exhibit and textile specialists on historical machines and park projects.
Repairs, maintains, and safely operates looms, bobbin winders and line shafting for museum exhibits and public displays.
Maintains records and schedules for maintenance and lubrication of weaving machinery and related textile equipment.
Sets up and operate portable loom for special events.
Receives shipments and unloads textile supplies with the use of a fork lift as necessary.
Interacts with park and museum visitors and demonstrate NPS interpretive competencies.
Occasional travel - You may be expected to travel for this position.
Job family (Series)
3501 Miscellaneous General Services and Support Work
Help Requirements Conditions of Employment
U.S. Citizenship required.
Appointment subject to background investigation and favorable adjudication.
Fingerprints and Background Investigation required prior to entry on duty
Meet Selective Service Registration Act requirement for males
Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
Specialized experience that equipped the applicant with the particular job elements needed to successfully perform the duties of this position and must have included:
Operating cotton looms and related textile machinery,
Repairing textile machinery
Moving items using a forklift.
To qualify for this position, you must have sufficient knowledge and ability in the following job-related factors:
Knowledge of machines and tools, including their design, use, benefits, repair, operation, and maintenance.
Knowledge of communications techniques necessary to prepare and deliver structured and informal presentations to varied audiences
Knowledge of procedures for operating motor vehicles, including cars, trucks, or watercraft.
Ability to exert oneself physically over long periods of time without tiring (which may include performing repetitive tasks such as hammering or lifting objects).
If your knowledge and ability in the SCREEN OUT factor above is not sufficient, you will receive no further consideration. In preparing your application, describe in detail the experience and training which you have had that specifically prepared you for this job and to perform the duties described for this job. Experience should be clearly described and documented in your resume. The qualifications reviewer will not assume performance of such duties by Job Titles alone. Address your knowledge, skills and/or abilities in the areas shown in the job-related factors.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
There is no substitution of education for experience for Wage Grade (WG) positions.
Technician 1 Experienced W/ Tier 2 Support
TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI w/FS POLYGRAPH
(U.S. CITIZENSHIP REQUIRED)
Perform Remote Monitoring and remote tier 2 support of the customers IT environment.
Security+ or Network+ certification required.
Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling. Conducts sites surveys; assesses and documents current site configuration and user requirements.
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.
Tier 1 VAT Analyst
Minimum Clearance RequiredSecret Responsibilities
ISYS Technologies delivers emerging technology solutions through our diverse and talented employees who are dedicated to our customers' success. We empower our teams, contribute to our country and operate responsibly. We are a reputable award-winning WOSB providing Engineering and Enterprise Information Technology (EIT) services to the Federal government. Headquartered in Colorado, ISYS serves key national customers throughout the United States with a presence in more than 16 states.
ISYS Technologies is seeking a Tier 1 VAT Analyst
- Secret with the ability to obtain and pass a favorable BI
Assist with the Enterprise Information System Vulnerability Management (ISVM) compliance validation
Execute Vulnerability Scans and will conduct vulnerability assessments of IT systems
Perform research on current vulnerabilities, support Incident Response and SOC functions as related to vulnerabilities
Responsible for authoring security advisories.
Must have one of the following J3 Certifications:
CompTIA Advanced Security Practitioner (CASP), CompTIA Cloud+, CompTIA Network+, CompTIA Security+, CompTIA Linux+, GSEC, GCIH, GCIA, GCFA, GPEN, GWAPT, GCFE, GSNA, GREM, GPPA, GCWN, GISF, GCED, GISP, GAWN, GXPN, GSSP, GICSP, GWEB, GNFA, GSSP, GMON, OSCP, OSCE, OSWP, OSEE, SEI, CCFP, CCSP, CISSP, CSSLP, SSCP, CCNA, CCNP, CEH, CHFI, LPT, ECSA, CCISO, ENSA, ECIH, CNDA, ECSS, ECSP, ECES, MCSE, EnCE, Cyber Analyst Course
Experience with the vulnerability assessment component of Audits and FISMA security authorization, and on-going authorization activities.
Detailed oriented, strong problem-solving abilities with an analytic and qualitative eye for reasoning under pressure
Self-starter with the ability to independently prioritize and complete multiple tasks with little to no supervision
Strong written, oral and presentation communication skills
Expertise with CDM tools, specifically vulnerability scanning tools suite.
Tenable Security Center, Appdetective, WebInspect and Burp Suite
Ability to script in one more of the following computer languages: Python, Bash, Visual Basic or Powershell
- Prior Pentesting experience within DOD, or US Federal Civilian agency
US Citizenship is required.
ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.
While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.
ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees.
Contingent Tier 1 Help Desk Support
Job Code: 11855899
Lexington Park, Maryland
Job Description: Imagine One is currently seeking full time Contingent Tier-One Help Desk Operator. Courseware subjects include professional, personal development and military training topics.
Individuals will provide help desk support in the form of answering phones and responding to online user support trouble ticket requests. Applicants with previous call center and help desk experience are desired. Experience using Remedy is preferred.
- Perform preliminary analysis of user calls and support requests and assist with the resolution of user issues.
- Assist in the gathering of help desk statistics including, but not limited to: number of calls answered, general type of problem reported by users calling into the help desk or submitting online support requests, and the duration of user support phone calls.
- Two (2) years of experience in computer system operations, procedures and troubleshooting or a technical knowledge of computers and COTS products.
- Extensive knowledge with Microsoft Office Products
- High School Diploma or equivalent
- U.S Citizenship required.
- CAC Required - Secret Clearance or DOD favorable background investigation
Tier II Desktop Support
ActioNet has an immediate opportunity for a Tier II Desktop Support position requiring a Public Trust Clearance located in Silver Spring, MD. Are you ready to join our great team? You would be responsible for providing in-person support for NOAA staff including direct interaction with the Executive staff (CIO, ACIO, etc.) and management. You will be the SME for your site performing Tier II functions in coordination with the ITSS Project Manager and the Infrastructure team.
The Tier II Desktop Support will be part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. This role is responsible for providing support for approximately 900 end users on a variety of issues. You are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email and personnel requests for technical support in a timely manner, document, track, and monitor the problem to ensure a timely resolution. Be familiar with standard concepts, practices, and procedures within the IT Customer Support field. This position includes working with service delivery metrics, Service Level Agreements (SLAs), and Service Level Objectives ensuring customer satisfaction while providing service and support for all customer service incidents and requests. Must be available for 7am – 4pm. Core hours are 7am – 6pm Monday – Friday.
What is in it for you?
You will be stepping into an established IT support environment where you can leverage your expertise in Tier II – raising the bar in IT Service Delivery excellence.
You will take on a high-level support role, enhancing your toolbox of skills in areas such as Email Management and AD Account Management.
Duties and Responsibilities
Be responsive and decisive when responding to customer requests, incidents, and requirements
Create Standard Operating Procedures (SOPs) and update existing SOPs for non-standard technology support at the Germantown location
Ability to multi-task projects and daily operations while providing regular status updates to management
Be involved in implementation of managed SCCM pushes, updates, and patches on NOAA systems
Provide technical guidance and input to other teams as needed
Image, test, and deploy computers for new requests and break/fixes
Troubleshoot IT hardware and software issues to include laptops, desktops, tablets, mobile devices, printers, VPN issues
Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II
Provide IT support for remote customers using government-approved remote support tools
Possess a strong working knowledge of Service Now or equivalent ticketing systems
Perform account management in Active Directory and Mail Administration
Be knowledgeable with Microsoft Windows 7 and 10 Operating Systems, MS Office Applications, Google Mail, and Google Applications
Document detailed notes in the ticketing system daily and provide customers with accurate and timely updates
Knowledge of McAfee ePolicy Orchestrator, SCCM, and computer imaging
Remediate systems with identified vulnerabilities in coordination with the ISSO
Prioritize and execute tasks in a high-pressure and fast-paced environment
US Citizen required
At least 5 years of Tier II onsite and remote support experience in a medium to large networked environment
Familiarity with Windows OS imaging using Ghost/SCCM and other tools
Works independently and within the framework of a team with minimum assistance
Must have prior experience working as a contractor for a government agency
- Some project management experience is a plus
- ITILv3 Foundations
- MCSE, MCP or A+ certifications preferred
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tier 1 Service Desk Agent
The selected candidate will offer end user support and assistance for financial and administrative applications for the National Oceanic Atmospheric Administration (NOAA). The candidate will be provided with "On the job training" for each application supported. Some call center or Tier 2 help desk experience with resolving tickets is necessary. This position ensures that end users are receiving the appropriate assistance and includes the responsibility of managing all procedures related to the identification and resolution of end user help requests, including monitoring, tracking and escalation as needed. The Candidate will also contribute to problem resolution via email or over the phone and work function may include providing training to end users. Candidate must have analytical skills to resolve end user issues and solid written and verbal communication skills. This position requires that candidates have the ability to obtain and maintain a NOAA Badge Clearance which requires Citizenship in the United States. You will be subject to a government background investigation.
Activities include but are not limited to the following:
Manage the processing of incoming calls to the Service Desk via both telephone and e-mail and to ensure courteous, timely, and effective resolution of end user issues.
Answering the phones and logging customer requests in the ticket tracking system
Responsible for creating and updating tickets according to standard procedures and policies.
Enforce request handling and escalation policies and procedures.
Monitor and test resolutions to ensure problems have been adequately resolved.
Contributing to and updating knowledge base content built on the problem resolution and training.
Some call center or Tier 2 help desk experience with resolving tickets is necessary.
Exceptional customer service orientation with strong interpersonal and relationship building skills
Basic experience with the use of Remote tools
Ability to work in a challenging environment producing positive results that demonstrates a high degree of attention to quality, detail, correctness and deadlines in a multi-tasking, priority changing environment.
Basic application skill set including Google Gmail, MS Windows Operating System and MS Office Suite.
Must be able to work with a variety of people and departments, and maintain confidentiality.
Solid written, verbal and analytical skills are a must.
Proactive team player who can work both independently and within a team environment.
Basic Active Directory Knowledge
Excellent organizational skills
Experience in customer facing role either remote or face to face.
Ability to follow step by step instructions.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in English and ability to speak and write in English.
Familiarity with basic computer technology.
Basic troubleshooting experience.
High school education or equivalent.
Experience with ITSM based ticketing system ServiceNow, BMC Remedy, HEAT or other ITIL based call tracking software a plus.
HDI Certified is a plus, not required.
XM Tier 2 Support
Responsible for working closely with higher-level technicians in all markets nationwide to understand root cause for provisioning and repair- related tickets. Communicates and/or implements process requirements to reduce overall trouble rates. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time. Works on straight forward tasks using established procedures.
Employees at all levels are expect to:
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team-make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our communities
Applies corrective action processes to accurately resolve customer order issues, ensuring customers' service commitments are met across the national footprint.
Isolates and resolves problems by correlating information from network equipment, etc.
Notifies appropriate individuals and organizations of network outages
and restoration events by opening system trouble tickets, as necessary, with the fix agencies.
Uses multiple software systems/applications and institutional knowledge to investigate, triage, and troubleshoot complex repair, activation, security, control or 911 addressing related issues across the national footprint.
Works closely with third parties and business partners to understand root cause and make recommendations on process and Interactive Troubleshooting Guide (ITG) enhancements in order to improve first call resolution.
Records and/or maintains information notes within the necessary systems when manual intervention is required to resolve order discrepancy(s).
Opens tickets and records/maintains necessary documentation to track ticket through resolution.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
High School or Equivalent
Generally requires 0-2 years related experience.
Comcast is an EOE/Veterans/Disabled/LGBT employer
Customer Service Tier 1 (Ontario/Ft)
MISSION: It is our commitment to provide our customers a one stop destination for
the largest selection of quality home furnishings at the lowest prices every day, while
striving to enrich, fulfill, and reward our employees and the communities we live in.
GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products.
Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Need to be able to work in a fast pace environment and have good communication skills. Perform any other duties as directed by management.
EXAMPLES OF WORK PERFORMED: Provide timely and accurate
information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials,upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.
EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and
fingers; ability to communicate effectively with team members; positive attitude
when working with customers; knowledge of employment and safety procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential
functions of the job, an employee must be able to perform the following: Stooping,
kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening
and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate controlled environment.
Mathis Brothers promotes and maintains a drug-free work environment. Mathis
Brothers is an Equal Opportunity Employer.
HR Operations Administrator - Tier 1 Boca
HR Operations Administrator - Tier 1 Boca
Delivers exceptional customer service while supporting employees with HR issues/questions
Ensures execution of End-to-End processes and all tasks associated from Employee Cloud/Workday
Supports all HR COEs for executing Core, Common and Consistent, processes, tasks and overall administration, and ensures continuity and successful delivery of functional services to users throughout the organization
Responsible for adhering to appropriate HR Operations KPI's; may Assist HR Service Center Director in developing standard work, service level agreements and key performance indicators for all areas of the department
Conduct research of issues as appropriate and provide resolution in a timely manner
Create, monitor, and close out tickets in the case management tool, as well as work closely with other HR staff members, and HR systems to provide service and support to all other HR functional areas
Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution
Enhances HR's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to HR Operations
Conducts day to day HRIS transactional processing in Employee Cloud/Workday
- HS Degree within Business/ HR or related field required
- AS degree preferred
- SHRM certification a plus
1-3 years of experience in HR, preferred HR Operations and/or a Shared Services operation or closely related experience
Experience in support multiple HR COE areas, such as Compensation, Benefits, Relocation, Staffing, etc.
Knowledge of Case Management systems, ACD/IVR, and HR Portal technology a plus
Demonstrated ability to drive customer service and operational excellence
Experience working within a global HR shared services model highly desired
Demonstrated high level of integrity when dealing with sensitive and confidential information
Multi-lingual capabilities as plus (US – Spanish/French/English)
Demonstrated ability to meet SLAs, and use of Metrics and Analytics to measure performance
Building Effective Teams
Listening and Understanding Others
Productive Work Habits
Total Work Systems (Six Sigma, Lean)
CSL Behring LLC will provide equal employment opportunity for all persons without discrimination on the basis of membership in a legally protected class, including race, color, religion, national origin, gender, age, veteran status, or handicap/disability.
CSL Behring is committed to ensuring that diversity and inclusion are a part of our everyday business.
Worker Sub Type:
Lead Tier II Technician
Lead Tier II Technician
Baton Rouge, LA
Are you a match? We have an immediate need for an experienced Tier II Technician to work with a successful not-for-profit organization in the local Baton Rouge area. This full-time role is responsible for overseeing all aspects of network technology, the IT annual budget, IT security, and the software platforms used by the company.
As a Lead Tier II Technician you will:
Establish data storage infrastructure.
Design access rules and procedures for company data; this includes which computers, tablets and mobile phones are allowed access to the company's networks and databases.
Choose and manage antivirus software solutions, as well as sets up systems that may restrict browser activity across institute-owned hardware and networks.
Prepare, maintain and keep updated IT procedures and documentation related to processes and platforms operations.
Manage resources and processes required to design, plan, and support all information products and services.
Provide advice and options on new system components and compatibility issues.
Research and evaluate new technologies to be used as enhancements or upgrades to existing server, network, and other IT infrastructure equipment.
Provide technical assistance and help desk support for queries and issues related to computer systems, software, and hardware. Respond to emails from employees seeking help.
Install and configure new computer systems and peripherals. Install, modify, and repair computer hardware and software. Install, configure and test new software releases.
Maintain daily performance of computer systems. Diagnosing and solving hardware/software faults.
Run diagnostic programs to resolve problems.
Resolve and manage system problems,security exposures and other issues.
Determine system specifications by analyzing access, information, and security requirements.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Set up new users' accounts and profiles and dealing with password issues.
Train users and write training manuals.
BS/BA in Information Technology, Computer Science, or a related discipline
6-8 years of related experience
Experience in most-current technologies
Analytical and problem-solving skills, the ability to work well under pressure, attention to detail, and team-working skills
Organization and time management
Excellent interpersonal and communication skills
The ideal candidate will demonstrate skills and applicable experience in two or more of the following technical roles:
Windows Server 2012-2016
MS SQL, PostgreSQL, MariaDB servers
What else would help me stand out?
AWS Certified Solutions Architect or Engineer
VMWare Certified Professional (VCP)
VMWare Certified Associate (VCA)
Experience in a business environment and implementing an IT strategy road-map that supports it
Management and leadership skills
Sparkhound Is An Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected characteristics.
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