Helena Job Description Sample
Customer Account Representative
It's Your Career. Own it!
We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy.
That's because we believe in putting people in control of their future. This same belief extends to our talented team members. We help you make your career what you want it to be.
Customer Account Representative
The role of Customer Account Representative can mean different things at different places. Around here, it signifies that you are on the move.
If you like sitting behind a desk, watching the clock, then this isn't the role for you. But if you're just as likely to break a sweat as you are to smash a sales goal, then apply today. We're seeking driven individuals capable of managing different accounts while treating each customer as though they were your only one.
Of course, you also help ensure customer accounts stay up to date and adhere to company standards. The bottom line is that you are seeking more than a job. You are seeking a career.
That's what being a Customer Account Representative at Rent-A-Center is all about. Are you ALL in?
Why should you work at RAC?
Move your career to the center of an industry-leading company. Creating opportunity for others is what we're all about.
That's why we make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent?
Yeah, you can do all that here. And then some.
Do you have what it takes?
Must be at least 19 years of age
High school diploma or GED
Valid state driver's license and good driving record
The following states require special license or endorsement prior to hire date:
- Chauffeur's License
- Class E License
- Tennessee - "For Hire" Endorsement
We have thousands of employees. But we take care of them one by one.
How would you like to have Sundays off? Yes, every Sunday.
We offer a comprehensive and competitive benefits package that includes everything from health insurance to a 401(k) and generous paid time off. But you'll find the real benefits to joining us come from within. Everything we do is about enriching people's lives.
Yours included. You can work your way to the future you want. We'll help you own it.
For employment consideration, only one application is necessary. Please apply only to the one position you are primarily interested in pursuing.
Click Here for full job description
Water Quality Permit Writer
If you have a passion for water quality, protecting the environment and the desire to succeed, a position as a Water Quality Permit Writer (Permit Writer) may be for you! At the Department of Environmental Quality, we are striving to make our work environment a supportive and fun environment that fosters a work/life balance.
We will be filling up to two positions! The Permit Writers will focus on protecting surface water by regulating pollutants.
Both Permit Writers will perform scientific analyses, calculations, assessments and determinations. Responsibilities include reviewing wastewater specifications and processes at existing and proposed water quality projects and discharge facilities; conveying water quality rules and permit requirements.
At the Department of Environmental Quality, our ultimate goal is to protect public health and to maintain Montana's high quality of life for current and future generations. Come and be a part of Department of Environmental Quality!
To apply for these positions, please submit your resume and cover letter through the State of Montana Careers site. In your cover letter describe how your education, knowledge and skills have prepared you for these positions.
Qualifications include a bachelor's degree in hydrology, environmental studies or a related field and two years of related work experience.
Other combinations of education and experience may be considered on a case-by-case basis.
Home Health Clinical Coordinator - 1.0 FTE (Internal Dept. Applicants Only)
JOB SUMMARY (overview of job): Under the supervision of the Home Health/Hospice Director shares responsibility for overall coordination of patient flow and services delivered to clients while working collaboratively with all members of the multi-disciplinary team. The Home Health Clinical Manager/Coordinator is responsible to ensure quality patient care through efficient management of coordination of referrals, safe daily schedules/staffing, coordinating patient care, assuring that patient needs are continually assessed, and assuring the development, implementation, and updates of the individualized plan of care.
The Home Health Clinical Manager/Coordinator is given the authority to handle personnel, scheduling, and patient related issues within the parameters set by the Home Health/Hospice Director. The Home Health Clinical Manager/Coordinator will oversee staff competency needs and perform in-home staff evaluations in order to provide in-sight for staff evaluations. The Home Health Clinical Manager/Coordinator is responsible for coordination of the quality activities related to home health on a daily basis.
The Home Health Clinical Manager/Coordinator is responsible for the development of quality improvement activities and performance improvement indicators of home health and must be competent to collect and analyze data while working with systems for clinical documentation, and for data transmission to meet regulatory requirements. The Home Health Clinical Manager/Coordinator is responsible to provide staff education regarding the quality program and regulatory guidelines. The Home Health Clinical Manager/Coordinator is responsible for the development and oversight of processes for improvement of patient/family satisfaction. The Home Health Clinical Manager/Coordinator is able to discuss services with hospital staff, physicians and community resources, and assist staff with assessing home health appropriateness of care/services.
The Home Health Clinical Manager/Coordinator will participate in administrative call rotation.
KNOWLEDGE/EXPERIENCE: Experience in supervision/management preferred.
At least three years experience in direct patient, preferably home health and/or hospice care is required. Experience in quality improvement activities, coordinating nursing and administrative staff helpful.
EDUCATION: Graduate of accredited school for Registered Nursing.
LICENSE/CERTIFICATION/REGISTRY: Active Nursing License in the state of Montana.
Mental acuity/intelligence – learning, judgment, problem solving ability.
Numerical/mathematical skills – Perform simple or complex mathematical calculations; ability to perceive numerical relationships quickly and accurately.
Mechanical- Interest in mechanical functioning. Knowledge of computer programs.
Organization-ability to plan and use time wisely.
Communicate-must be able to demonstrate appropriate communication to interdisciplinary team members, clients and physicians daily.
*Accuracy *Energy – energy and drive level; how tension and stress are handled.
- Flexibility – integrity, adaptability, creativity and work ethic.
*Motivation – whether person is security-motivated or recognition and achievment oriented. Spatial Perception – ability to visualize, see how something should work.
*Planning – ability to look to the future and establish a plan to move indiviiduals or groups of individuals towards a goal.
*Assertiveness – whether a person will take charge or be a follower.
- Emotional development – level of self-confidence, sence of urgency, and ability to handle pressure.
*Competitiveness – whether a person is team-spirited or individually competitive.
*Mental Toughness – ability to persevere and deal with obstacles in life without giving up.
*Questioning/Probing – inclination to ask questions and probe before making decisions.
Weekend and/or Holiday Rotation may be required.
Director Of American Indian Education For All
TITLE: Director of American Indian Education for All
STATUS: Permanent, Full-time
ANNUAL SALARY: $ 56,864.94
CLOSING DATE: October 28, 2018
REQUIRED SUPPLEMENTAL QUESTIONS: Yes
POSITION NO: 351-03314
DEPARTMENT: Office of Public Instruction
DIVISION: Indian Education
LOCATION: Helena, Montana
INSTRUCTIONS FOR APPLYING: Only the information you submit on your attached resume and supplemental questions will be reviewed to determine if you meet the qualifications. The State of Montana Careers system application will not be considered in this process.
To apply for this position, you must attach the required resume and supplemental questions as separate documents. Supplemental questions located at the bottom of this job announcement are required.
Materials not requested in this vacancy announcement will not be considered. (Example: Transcripts and Letters of Reference) Required materials must be received or postmarked by midnight (Mountain Time Zone) on the closing date in order to be considered.
Your resume must include the following information:
All relevant work history, listing employment in chronological order in a month/year format with the most recent job first.
Supervisor's name and phone number for each job.
Detailed description of the duties for each job, including hours per week, and the reason why you separated.
Applicants claiming employment preference are required to submit proper documentation to firstname.lastname@example.org in order to receive any preferences. If you indicate your preference status while completing your application process, the system will generate an e-mail with instructions on how to submit the required preference documents.
Procedures to be used in evaluating an applicant's qualifications may include, but not limited to, a resume, supplemental questions, an oral interview, skills based testing and reference checks.
If accommodation for disability is needed5 during the application or interview processes please contact the OPI Human Resource Office at (406) 444-2673 or email@example.com.
The Montana Office of Public Instruction is an equal opportunity employer. Women (and/or) minorities are under-represented in this position and are encouraged to apply. Applicants must be eligible to work in the United States.
ADDITIONAL SALARY AND BENEFIT INFORMATION: This is a Teachers' Retirement system position.
Full-time employees earn 15 vacation days, 12 sick days, state holidays, health and dental benefits and life insurance. They also receive access to a defined benefit - contribution retirement. More information can be found at mt.gov.
GENERAL DESCRIPTION OF DUTIES: This position leads and directs the ongoing work of the American Indian Education for All Unit.
The position oversees efforts to implement Indian Education for All and the Office of Public Instruction's initiative to improve academic achievement of students including school improvement efforts and mental/emotional/social supports for students. A key element of the law is the collaboration with Montana tribes in OPI's and K-12 district efforts in implementation. To implement the law, both OPI and all Montana school districts receive state funding.
Positions serves as liaison to the education community, schools, tribes and other education entities on matters related to Indian education. Position also works collaboratively with other OPI divisions to ensure Indian education efforts are implemented across the agency.
- understanding of principles of teaching and learning
- understanding of complexities of academic achievement of culturally and linguistically diverse students
- understanding of the national and state history of Indian education
- understanding of appropriate forms and protocols of collaboration with Montana tribes
- knowledge of school systems
- understanding of school improvement issues
- understanding of motivation and supervision
- understanding of budgeting process
- knowledge of applicable state and federal laws and regulations
EDUCATION AND EXPERIENCE: Minimum of a bachelor's degree in the following:
K-12 education, curriculum and instruction, Indian Education/Native American studies or school administration. Master's degree preferred. Three years' experience working as an educator in a related field. Alternate combinations of education and experience will be considered on a case by case basis.
SUPPLEMENTAL QUESTIONS: The supplemental question(s) are scored in a separate phase and are required for this vacancy announcement.
Supplemental questions are evaluated on their own merit so you must include specific information regarding names of employers, dates, job titles, duties, etc. on both your resume and supplemental questions to receive full credit for your qualifications. List the position title and your name at the top of each page. The suggested response is a minimum of ½ a page, but no more than 2 pages per question.
Once you have answered the following supplemental questions, you must upload your responses into the State of Montana recruiting system.
1.Describe your experience working with standards, curriculum, and materials development for Indian Education for All. What role did you play, what specific expertise or preparation do you have with Indian Education for All, and please provide an overview of the materials you developed.
2.Describe pertinent educational experience you have in implementing Indian Education for All and your experience working with the K-12 Indian education community. Please indicate the length of time you were in this role(s).
3.Do you want to be informed before we contact your present employer?
THE OUTSIDE IS IN US ALL.
Please remember to attach the required cover letter listed in this announcement. Applications missing the requested documents will be considered incomplete and may not progress further in the process.
Documents not requested will not be considered in the recruitment process. This position closes at 11:59 PM Mountain Time on the 10/30/2018. You must apply through the State of Montana Career site.
In your cover letter, please address the following two questions:
1.Please discuss how you have gone about ensuring accuracy and consistency in a document or data you were preparing. Discuss a specific case in which your attention to detail paid off.
2.Describe in detail, your experience in asset management and what inventory systems you have used.
This position is required to lift up to 50 pounds frequently, ability to climb ladders, bending and standing for hours. Must be able to drive, tow trailer and be certified on a forklift. Valid Drivers license.
Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance.
Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).
A successful applicant will be subject to a background investigation.
Women and minorities are under-represented in this job category and are encouraged to apply.
Manage and coordinate all surplus property transactions for the department to include receiving, unloading, tracking and determining disposition. Coordinates the process for disposing of surplus property with FWP personnel and Property & Supply personnel.
This may include periodic travel to pick up or verify equipment. Sends out notification of available surplus at least monthly.
Adds or removes capital assets to include Information Technology and various other class codes in the asset management system according to thresholds in MOM Policy 335 and internal procedures; inputs identified assets into SABHRS asset management module from invoices or other documentation in the month the assets were acquired.
Assists in recording capital assets in either the entity-wide or actual ledger, based on the classification of the fund responsible for the asset ensuring that split funded assets are recorded appropriately.
Assists in checking contracts to determine ownership of property prior to entering into SABHRS. Makes adjustments for trade-ins, shipping and installation costs. Determines the cost of items with no record based current values deflated to acquisition date.
Acts as backup for all title work processing for the department excluding land. This entails processing paperwork, ordering new titles, getting documents notarized, submitting proper Department of Motor Vehicle forms for new titles and registration, transferring of titles, ordering new or duplicate plates and establishing files to track these transactions. Keeps all plates in a safe, locked area until sent to end user.
Receives freight for warehouse stock and other department goods. Plans and organizes the big warehouse facility to ensure room is available for all items for stock and that all items are easily accessible.
Must have experience in excel, barcode scanning and inventory management.
Computer and electronic experience, specifically experience in excel, barcode scanning and inventory management.
SABHRS asset management module experience would be a plus. Great customer service, attitude and team player.
Education and Experience:
The knowledge, skills, and abilities are typically acquired through one year of job-related college or vocational training and two years of experience warehousing and inventory management system. Successful candidate must have a valid driver's license and experience operating a forklift.
Other combinations of education and experience which could provide such knowledge, skills and abilities will be evaluated on an individual basis.
Our services touch EVERY Montanan!
The Department of Revenue serves Montana by providing high quality services, ensuring equity and fairness, and constantly improving efficiency.
The Montana Department of Revenue administers approximately 40 state taxes, property appraisals, liquor laws, and unclaimed property for the State of Montana.
Minorities and/or Females are under-represented in this position and are encouraged to apply.
The Collections Technician coordinates tax collection procedures to satisfy liabilities to the state by contacting taxpayers and setting up collection and payment plans. The incumbent provides customer service, document review, process control, investigation, and related services in support of ongoing office and field collection activities.
- This is an incomplete list of job duties. For a complete job description please contact Human Resources.
List detailed work experiences and include weekly average hours worked for each job on the application. Resumes are not reviewed.
The above competencies are typically acquired through a high school diploma or GED and three years of job-related work experience. Experience should be made up of customer service, call center, debt collection, or credit/finance. Other combinations of education and experience will be evaluated on an individual basis.
This position does not require any postsecondary education – however, if you have documented graduation and a college degree please attach your transcripts.
Manager Pharmacy Department
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Leads efforts to enhance customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
Participates and assists in community events as requested by Store Manager or Healthcare Supervisor.
Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
Ensures the pharmacy operates in accordance to regulations, company policies and standards. Responsible for establishing procedures that promotes the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change and scheduling duties.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
Collaborates with Store Manager to define and develop new strategic business opportunities.
Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, robots, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment and changes to the layout to ensure a functioning, presentable and efficient pharmacy.
Prepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.).
People & Performance Management
Collaborates with store manager on pharmacy staff hiring and carries out discipline and termination as necessary.
Partners with Store Manager to establishing expectations and goals while promoting teamwork. Monitors and recognizes pharmacy employee progress and implements rewards programs while fostering a shared vision. Optimizes customer experience through focused coaching and performance behaviors.
Manages pharmacy staff performance by conducting formal performance reviews, oversees and ensures the training of pharmacy employees (e.g. using the correct processes and tools in order to drive efficiency in the pharmacy, leading and driving technician tasks and activities). Ensures compliance with employment laws.
Identifies and develops high potential team members and collaborates with store manager to proactively managing career progression.
Addresses employee relations concerns and maintains morale by checking on employee welfare, addressing complaints, conflicts and ensures positive employee-management relationship.
Training & Personal Development
Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance and business acumen.
Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages healthcare supervisor and store manager as mentor and coach.
- Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Business Performance Management
- Responsible for analyzing performance data including pharmacy financial, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Reviews KPI's with Pharmacist, Store Manager and Healthcare Supervisor. Identifies pharmacy performance trends and opportunities for improvement.
- Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community.
BS in Pharmacy or Pharm D Degree from an accredited educational institution.
Current pharmacist licensure in the states within the district (or willing to obtain in 1 year) per district guidelines.
Certified Immunizer or willing to become an immunizer within 90 days of hire.
1 year pharmacy experience in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
Overall score of Exceeds Expectations for the most recent performance review period and an overall score of Meets or Exceeds Expectations for
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HR Spec (Labor Relations) Title 5
THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. NON-BARGAINING UNIT POSITION.
This National Guard position is for a HR SPEC (LABOR RELATIONS), Position Description Number T5021000 and is part of the Human Resources Office, MT National Guard.
SELECTING OFFICIAL: Lt Col Timothy G. Crowe
- Relocation/Recruitment/Retention Bonus and PCS Funds NOT Authorized.
Learn more about this agency
This position is located in the Human Resources Office. Its primary purpose is to provide comprehensive labor relations, adverse action and disciplinary services.The position is responsible for labor contract negotiations and administration that include multiple contracts and multiple bargaining units within the State. Consults with all levels of management to include the State Adjutant General, State Deputy Adjutant General, Chief of Staff, Air Commander, Air National Guard (ANG) Group Commanders, and Army National Guard Army National Guard (ARNG) Directorate positions, to develop agency policies on and positions for negotiation to include researching potential union proposals.
May serve as chief negotiator. Applies a wide range of Human Resources (HR) case law, principles, practices and regulations sufficient to perform detailed analysis and draw conclusions on complex legal issues, problems, and situations.
Meets with union representatives during the life of the contract to negotiate impact of new programs and policies, reductions-in-force, etc. Assists the Federal Labor Relations Authority (FLRA) in arranging for and conducting union certification elections.
Develops and represents the state's position in administrative proceedings such as unfair labor practices, grievance proceedings, impasses and arbitration. Advises all levels of management in determining appropriate procedures to follow. Conducts investigations and consults with National Guard Bureau (NGB) Labor and Management Services Division to keep them informed of the issues involved.
Provides Alternate Dispute Resolution (ADR) services and advice or other non-adversarial problem solving approaches such as advocacy, mediation, interest-based bargaining, etc., for a variety of human resources problems encountered by management and employees. Provides advice and assistance to management on preparing disciplinary and adverse actions.
Reviews draft adverse actions to ensure compliance with existing law, rule or regulation. Prepares necessary correspondence and documentation for appeal processes. Serves as committee and/or hearing technical advisor/representative at hearings before such bodies as MSPB, EEOC/Advisor in U.S.
Courts and before National Guard hearing examiners. Provides continuing advice to supervisors and management representatives on the variety of formal and informal methods available to assist them in carrying out their supervisory responsibilities.
Occasional travel - You may be expected to travel for this position.
Job family (Series)
0201 Human Resources Management
HelpRequirements Conditions of Employment
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
Two year trial/probationary period may be required.
Participation in direct deposit is mandatory.
Must be a US Citizen
Males born after 31 December 1959 must be registered for Selective Service.
GENERAL EXPERIENCE: Must possess the general experience, education, or training which demonstrates your knowledge of policies, objectives, practices, and procedures of personnel management and labor relations.
SPECIALIZED EXPERIENCE: Must possess 12 months of specialized experience equivalent to GS-11 and possess 36 months of specialized experience in labor relations to include skill in techniques of contract negotiation, procedures of dispute resolution, and ability to handle issues for which precedents are not available, scarce or contain significant gaps requiring interpretation and adaptation.
- You must list specific dates (DAY/MONTH/YEAR) of experience on resume to be considered.
NOTE: Your application must contain a DETAILED description of both civilian and military experience as it relates to the general and specialized experience requirements.
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
Veterans' Preference: A copy of your DD Form 214 which must include character of service or a Statement of Service/Proof of Service which must include service dates and character of service. In addition, if claiming 10-point preference you must submit a VA Letter or a disability determination from a branch of the Armed Forces (or documentation of purple heart, if applicable) and a SF 15 (Application for 10-point veteran preference).
Veterans Information: Veterans' preference must be validated by formal submissions including all necessary supporting documentation. You must provide acceptable documentation of your preference or appointment eligibility. Acceptable documentation may be:
1.A copy of your DD-214, "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions.
2.A "certification" that is a written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
3.You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center or online.
NOTE: Prior to appointment, an agency will require the service member to provide a copy of the DD-214.
If claiming 10 point preference, you will need to submit a Standard Form, SF-15, "Application for 10-point Veterans' Preference."
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Internal Support Manager (04135)
To be considered for any DPHHS Agency position, applicants must complete and submit their application online, as well as upload any required application materials. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position.
Materials Required of Applicants:
(To be considered in this pool, please submit the following)
Supplemental question(s): Please describe your experience working with a large customer base and what you feel is the most challenging?
Resume -be specific for to employer, dates of employment, hours worked per week, Direct Supervisor and Supervisor's phone number
Please provide 3 professional references, work relation, and contact number
(Please type responses in a Word document and attach to application. HELPFUL HINT: When attaching a document you must check the "relevant document" box to ensure your attachments are uploading correctly to the specific application. Please do not attach more than requested. If you have more than 25 attachments in the system you will need to email these to: firstname.lastname@example.org. Failure to attach the required material will conclude in an incomplete application. You must also keep those relevant boxes checked once you submit your application; if you uncheck the box with an active application it will delete the attachment.)
"Initial evaluation of applicants will be on October 30, 2018"
The Internal Support Unit provides support and services to the entire DPHHS agency on a statewide basis. This position establishes, plans and administers the professional services related to the internal resource management programs.
These programs include: the central mail processing including receipt and distribution of USPS, UPS, FedEx and freight; DPHHS forms inventory, retention, and distribution; DPHHS statewide fleet management; insurance reporting through PCIIS; statewide office moves; DPHHS recycling program; surplus property program for DPHHS: furniture redistribution program and two office supply trading posts; and is the liaison with the Janitorial Contractor and Department of Administrations'' General Services Division (GSD) on all building/janitorial issues with the Cogswell, Commodity Warehouse and Sanders buildings. This position reports to the Business Services and Internal Support Bureau Chief and is responsible for management/supervision of 4 FTE.
Major Duties or Responsibilities:
Liaison with the Department of Administration – General Services Division on all building work orders for repairs and maintenance, building designs and/or reconfigurations and all building complaints and issues. Works directly with GSD to obtain cost quotes for work to be performed to ensure costs are within acceptable limits. Works with GSD on long-range building plan for the Cogswell and Sanders building to include future maintenance and building improvement needs.
Responsible for the incoming and outgoing central mail processing which includes ensuring all inter-department mail, postal mail, FedEx and UPS mailings are processed and delivered in a timely manner, assures compliance of needs for proper postage allocation, and to recognize and implement cost savings and other efficiencies where possible.
Responsible for the agency's fleet management for department owned and Motor Pool leased vehicles. Tracks all vehicles on a statewide basis and completes monthly reporting requirements to DPHHS for owned vehicles and MDT Motor Pool for leased vehicles. Ensures proper billing and allocation of the lease costs are appropriate. Ensures all agency owned vehicles are titled and licensed properly through the DMV and insured through Risk Management and Tort Defense (RMTD). Also responsible for the Wright Express (WEX) fuel card program. Orders cards for each vehicle, sets users up in the WEX system to utilize the fuel cards, sets policy and procedure on usage, and trains all customers on user compliance. Oversees and monitors expense authorization to ensure appropriate use and implements corrective action to address non-compliance or abuse.
Responsible for the yearly insurance reporting to DOA –RMTD for all fleet vehicles, commercial properties/special content, boiler and machinery, crime/burglary, and tort liability coverage. Works within the agency to participate in the RMTD insurance incentive to ensure DPHHS receives the incentive which results in a significant cost savings in the fleet insurance costs. Works with RMTD on all insurance issues and processes all deductibles and claims processing.
Oversees the surplus, and redistribution programs. Works closely with the Surplus coordinator to ensure agency needs are met and regulations are followed for the salvage, disposal or surplus of items. Responsible for the trading posts to support costs savings of re-using office supplies and equipment that have been turned in by other programs. Assists with organization and completion of office moves and/or closures statewide. Oversees the DPHHS recycling program which includes large volume e-waste and toner recycling.
Oversees the forms inventory program. Ensures forms procedures are followed and items are in compliance with applicable regulations such as HIPPA requirements and state disclaimer requirements. Works closely with staff to make changes to improve operations.
Liaison with janitorial contractor, GSD and on-site janitorial staff regarding the janitorial contract for cleaning at the Sanders, Cogswell and Commodity Warehouse buildings. Submits work orders and assure completion of adequate cleaning and monitors for contract compliance.
Supervises employees performing mail room, forms inventory, and surplus property functions.
Improves team performance through coaching, guiding, and motivating staff.
Prioritizes and redistributes staff time as needed to meet program requirements, deadlines, and goals.
Handles performance appraisals, hiring/interviewing, and constructive discipline.
Assists staff with work issues and resolves escalated complaints or disputes.
Conducts staff meetings and shares new or procedural information.
Other Duties as Assigned
- Performs a variety of other professional, administrative and technical assistance tasks including coordinating special projects and events, assisting other DPHHS work units on a statewide basis.
Physical and Environmental Demands: Work takes place in an office environment with prolonged computer usage. This position is subject to cyclic variations and external demands. The person in this position must be able to work under the pressure of stressful deadlines and dealing with diverse demands on a daily basis. There will be occasional overtime or weekend work as necessary.
Knowledge, Skills and Abilities (Behaviors):
Required for the first day of work:
Extensive knowledge of internal support functions related to property management, central mail functions, fleet management, surplus property and forms inventory.
Ability to function with an extremely high degree of independence.
Knowledge and skills related to the application and use of Excel software including linking, V lookups and pivot tables.
Considerable knowledge of internal control procedures
Strong written and oral communication skills.
Analytical and interpretive thinking skills, research and evaluation skills.
Financial and mathematical skills.
Sound judgment, decision making, and problem solving skills.
Customer service and collaboration skills.
Ability to work independently, collaborate, and establish and maintain effective work relationships, manages projects, and multi-task in a fast-paced environment.
Ability to operate personal computer and general office equipment.
Bachelor's degree in business/public administration or similar field of study.
Four years of direct experience working central mail functions, fleet management and or program administration.
Two years supervisory experience.
Equivalent combinations of directly related education and experience may be considered on a case-by-case basis.
Administrative Specialist/Unit Supervisor (05630)
The Montana Department of Labor & Industry exists to promote and protect the well-being of Montana's workers, employers and citizens, and to uphold their rights and responsibilities.
DLI CORE VALUES:
Ethics in the Workplace
Learn more about the department HERE!
As a Unit Supervisor for the Business Standards Division you are responsible for planning, controlling, organizing, and directing all Unit operations to ensure efficiency, compliance with applicable statutes and rules, and superior customer service delivery. Duties include collaborating with or directly supervising a range of team members with various roles including Administrative Specialists, Licensing Specialists, or Cashiers as needed to ensure efficient work assignments and compliance with personnel policy and law.
KNOWLEDGE, SKILLS AND ABILITIES:
If you are the right person for this opportunity, you will have the following knowledge, skills or abilities:
Principles and practices of business administration, including program and change management.
Legislative and administrative rule processes.
Personnel management, supervision, and budget planning.
Verbal and written communication, including the ability to present publicly.
Identifying issues and making independent judgment to find resolution and implement best practices.
Performing research and analysis with ability to gather, analyze, assemble and present database, numerical data and narrative information for use by others.
Acquire knowledge of board-specific laws, rules and regulations and the Administrative Rules and Montana Codes Annotated along with regulated federal regulations within a reasonable period of time.
Effectively problem solve and use conflict management skills.
Work under stress and pressure while consistently meeting deadlines.
Education, training and/or experience equivalent to a Bachelor's Degree in public administration, business administration or a related field with course work in business administration and two (2) years progressively responsible program management and supervisory experience.
- Prior experience with boards, statutes and legislative processes.
Equivalent combinations of education and experience may also be considered on a case-by-case basis.
HOW TO APPLY:
You are REQUIRED to attach a cover letter and resume at the time of application.
In your cover letter please address the following question:
- How your professional career has prepared you to meet the requirements for this position?
In your resume, include all work experience you have held that would help you qualify for this position, including duties and dates of employment (month & year - start & end).
A complete state application is not required; however, you will need to initiate the application and attach the cover letter and resume in order to be considered for this position. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further.
Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents.
If you need an accommodation with the application process please contact the HR office.
For a copy of the complete job description send your request to email@example.com.
Your paycheck is just part of your total compensation package! Upon date of hire, employees working at least half-time for more than six months are eligible for state paid premiums toward employee "core" medical, dental, and basic life insurance coverage. Employees earn 15 working days of annual leave, 12 days of sick leave and 10-11 paid holidays each year. Membership in a Retirement System - vesting criteria applies. Flexible schedules may be considered. Learn more about them HERE!
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