Host Hostess Restaurant Job Description Sample

Job Summary

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs

• Seat guests and manage the seating chart

• Monitor restaurant activity to determine seating and dining flow

• Perform opening and closing duties, as needed

• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Ensure knowledge of menu

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Job Summary

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs

• Seat guests and manage the seating chart

• Monitor restaurant activity to determine seating and dining flow

• Perform opening and closing duties, as needed

• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Ensure knowledge of menu

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Job Summary

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs

• Seat guests and manage the seating chart

• Monitor restaurant activity to determine seating and dining flow

• Perform opening and closing duties, as needed

• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Ensure knowledge of menu

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Job Summary

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs

• Seat guests and manage the seating chart

• Monitor restaurant activity to determine seating and dining flow

• Perform opening and closing duties, as needed

• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Ensure knowledge of menu

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

What are we looking for?

EDUCATION

High school graduate or equivalent preferred.

EXPERIENCE

Restaurant host/greeter experience preferred.

LICENSES OR CERTIFICATES

Must obtain any government required licenses or certificates, such as MAST (alcohol service permit) and food handler's card. CPR certification and/or 1st Aid Training preferred.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.

• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.

• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.

• Ability to remember, recite and promote the variety of menu items.

• Ability to move throughout a crowded room to seat guests.

• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Job Summary

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs

• Seat guests and manage the seating chart

• Monitor restaurant activity to determine seating and dining flow

• Perform opening and closing duties, as needed

• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Ensure knowledge of menu

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.

Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Restaurant Host / Hostess.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we're waiting to hear from you!

Job Responsibilities

As a Restaurant Host / Hostess, you will be responsible for providing exceptional guest service.

Your specific duties in this role will include:

• Greet guests, escort them to tables, and provide menus.

• Schedule dining reservations and handle special guest requests.

• Answer phones in accordance with proper telephone standards.

• Ensure tables are clean and fully set-up prior to seating any guests at the table.

• Familiarize and be knowledgeable of current food and beverage offerings.

• Assist in maintaining the cleanliness of the Restaurant and surrounding areas.

• Clear, clean and reset tables for dining as needed.

• Provide information pertaining to hours and available services of the hotel to guests.

Requirements

We are looking for a self-motivated Restaurant Host / Hostess with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills as well as the ability to establish rapport with guests and colleagues.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.

• Exceptional customer service skills

Benefits

As a Restaurant Host / Hostess with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay

• Comprehensive benefit packages for full-time positions

• Hotel room discounts at our locations around the globe

• Discounts on food and beverages

• Professional development and advancement opportunities

Headquartered in Plano, TX, Cinemark Holdings, Inc. is a leader in the motion picture exhibition industry with 500+ theatres in the U.S. and Latin America.

Join Our Team!

Do you enjoy working together as a team to accomplish major goals? Join Cinemark to utilize and expand your skills! We are dedicated to making the movie experience memorable, "One Guest at a time." Our world class talent creates a warm and friendly culture through shared values.

What We Can Offer You:

Every team member deserves the star treatment! Each career comes with a variety of benefits for both hourly and salaried team members.

Benefits may vary by career category, see career listing for exact details

• Employee Discount

• 401k

• Flexible Schedules

• Education Assistance

• Growth Opportunities

• Parental Leave

• Health Benefits

• Wellness Program

• Paid Time Off

• Pet Insurance

What is a Host / Hostess?

A Cinemark Hostess position welcomes Guests with a genuine, friendly greeting upon entering the restaurant and seats the Guests to enjoy their dining experience. A Cinemark Host must possess a genuine and energetic personality to welcome and seat Guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating to ensure each Guest receives an excellent Hospitality experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders, where applicable. The Host is attentive to the dining atmosphere and communicates with the Manager on duty and team members to ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression. The Host warmly thanks the Guests as they are departing, and welcomes them back.

A Day in the Life of a Host / Hostess:

• Welcoming Guests

• Managing the wait list

• Communicating Guest concerns to the Manager as appropriate

• Ensures every Guest has an extraordinarily memorable experience

• Dynamic personality with a strong passion for the Hospitality industry

• Host experience preferred, but not required

• Knowledge of basic restaurant hospitality and fully engaged, service minded attitude

• Be able to work in a standing position for extended periods of time

• Must be alert to Team Member and Guest needs

• Answering telephone within 3 rings and directing calls

What You Will Need to Have:

• Availability to work flexible shifts which include evening hours, weekends, and holidays

• Guest service skills

• Ability to promote brand integrity

• Ability to multi-task

• Friendly and engaging

• Ability to maintain professionalism at all times

• Ability to communicate clearly

• Ability work well with others

• Basic mathematical computation skills

What Physical and Environmental Requirement You Will Need to Have:

• Frequent bending, kneeling, and lifting up to 50 lbs.

• Frequent standing, walking and reaching around the theater.

• Noise level may be moderate to high at times.

• Be able to work in a standing position for extended periods of time.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Cinemark USA, Inc. is an Equal Opportunity Employer

Headquartered in Plano, TX, Cinemark Holdings, Inc. is a leader in the motion picture exhibition industry with 500+ theatres in the U.S. and Latin America.

Join Our Team!

Do you enjoy working together as a team to accomplish major goals? Join Cinemark to utilize and expand your skills! We are dedicated to making the movie experience memorable, "One Guest at a time." Our world class talent creates a warm and friendly culture through shared values.

What We Can Offer You:

Every team member deserves the star treatment! Each career comes with a variety of benefits for both hourly and salaried team members.

Benefits may vary by career category, see career listing for exact details

• Employee Discount

• 401k

• Flexible Schedules

• Education Assistance

• Growth Opportunities

• Parental Leave

• Health Benefits

• Wellness Program

• Paid Time Off

• Pet Insurance

What is a Host / Hostess?

A Cinemark Hostess position welcomes Guests with a genuine, friendly greeting upon entering the restaurant and seats the Guests to enjoy their dining experience. A Cinemark Host must possess a genuine and energetic personality to welcome and seat Guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating to ensure each Guest receives an excellent Hospitality experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders, where applicable. The Host is attentive to the dining atmosphere and communicates with the Manager on duty and team members to ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression. The Host warmly thanks the Guests as they are departing, and welcomes them back.

A Day in the Life of a Host / Hostess:

• Welcoming Guests

• Managing the wait list

• Communicating Guest concerns to the Manager as appropriate

• Ensures every Guest has an extraordinarily memorable experience

• Dynamic personality with a strong passion for the Hospitality industry

• Host experience preferred, but not required

• Knowledge of basic restaurant hospitality and fully engaged, service minded attitude

• Be able to work in a standing position for extended periods of time

• Must be alert to Team Member and Guest needs

• Answering telephone within 3 rings and directing calls

What You Will Need to Have:

• Availability to work flexible shifts which include evening hours, weekends, and holidays

• Guest service skills

• Ability to promote brand integrity

• Ability to multi-task

• Friendly and engaging

• Ability to maintain professionalism at all times

• Ability to communicate clearly

• Ability work well with others

• Basic mathematical computation skills

What Physical and Environmental Requirement You Will Need to Have:

• Frequent bending, kneeling, and lifting up to 50 lbs.

• Frequent standing, walking and reaching around the theater.

• Noise level may be moderate to high at times.

• Be able to work in a standing position for extended periods of time.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.

Cinemark USA, Inc. is an Equal Opportunity Employer