Host Hostess Restaurant Job Description Sample

Job Title: Restaurant Host/Hostess FLSA: Non-Exempt

Department: Kitchen Revision Date: 11/2014

General Function:

Provides prompt, efficient and friendly customer service, as well as be the first impression of our establishment. Supervises and coordinates activities of dining room personnel to provide fast and courteous service to patrons: Schedules dining reservations and arranges parties or special services for diners.

Reporting Relations:

Accountable and Reports to: Restaurant Manager

Direct Reports: None

Primary Duties and Responsibilities:
1.Make sure all menus are wiped down, free of spots or stains, and complete.
2.Make sure entry doors are clean, free of debris and inviting.
3.Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand).
4.Greets guests, escorts them to their table, present and answer questions about menu items, making recommendations upon request.
5.Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seats.
6.Make sure the server is aware they have been seated.
7.Speak with patrons to ensure satisfaction with food and service, respond to complaints, or to make conversation.
8.May prepare beverages and expedite food orders.
9.Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
10. Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
11. Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
12. Say good-bye to all of the guests. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. You should check with every guest and if there was any kind of problem quickly get a manager.
13. Clean tables or counters after patrons have finished dining.
14. May total receipts, at end of shift, to verify sales and clear cash register.
15. May schedule work hours and keep time records of dining room workers.
16. May assist in planning menus.
17. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
18. Adheres to company policies and individual store guidelines.
19. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:
1.Orders product and supplies as necessary.
2.Assists in other areas of store as needed.
3.Performs other job related duties and special projects as required.

Education and Experience:

No education requirement. 0 – 2 years of related work experience.

Physical Requirements:

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.

• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

• Ability to do simple addition and subtraction; copying figures, counting and recording.

• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Working Conditions:

The duties for this position are normally conducted in a store/restaurant environment. This is a fast paced atmosphere which requires significant contact and communication with others, with great attention to customer service.

Equipment Used to Perform Job:

Standard tools and equipment used in a serving environment including Bar code reader, cash register, Multi-line telephone systems, Touch Screen monitors, carving knives, credit card processing machines, paging equipment, Point of Sale printers, terminals and workstations.

Contacts:

Has constant contact with the general public and customers.

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.

Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Summary

Gray's at Hilton Vancouver is seeking a friendly, outgoing and welcoming Host/Hostess to join our team!

This position requires open schedule availability and may be scheduled to work varied shifts on any day of the week including weekdays, weekends and holidays.

As a Hilton Team Member, you are eligible for:

• Travel Program with 30 room nights per year for you plus 30 for your friends/family

• Paid Time Off

• Free employee meals

• Free Parking

• Medical, Dental and Vision benefits

• 401(k) Savings Plan

• Education Assistance

What will I be doing?

A Host / Hostess is responsible for greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis. Assign stations to service staff.

• Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.

• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.

• Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.

What are we looking for?

EDUCATION

High school graduate or equivalent preferred.

EXPERIENCE

• Restaurant host/hostess/greeter experience preferred.

LICENSES OR CERTIFICATES

Must have or obtain WA State Food Handler's Permit.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.

• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.

• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.

• Ability to remember, recite and promote the variety of menu items.

• Ability to move throughout a crowded room to seat guests.

• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Job Summary

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs

• Seat guests and manage the seating chart

• Monitor restaurant activity to determine seating and dining flow

• Perform opening and closing duties, as needed

• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Ensure knowledge of menu

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Job Summary

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs

• Seat guests and manage the seating chart

• Monitor restaurant activity to determine seating and dining flow

• Perform opening and closing duties, as needed

• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Ensure knowledge of menu

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Host / Hostess

As a Host/Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Hotel Overview:
Oak Long Bar Kitchen is an American brasserie style restaurant in the heart of Boston's Back Bay. Sip a hand crafted cocktail, sample a farm to table American menu featuring local ingredients and purveyors, and savor locally curated ingredients. OAK represents simple elegance complemented by contemporary spirit and style.

Summary of Responsibilities:
Reporting to the OAK Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer a professional, friendly greeting and engaging service

• Understand the Server's tasks in the outlet

• Understand shift end reports in the outlet and the POS system

• Assist guests regarding food and beverage menu items in an informative and helpful way

• Have knowledge of all menu items, garnishes, contents and preparation methods

• Follow outlet policies, procedures and service standards

• Follow all safety and sanitation policies when handling food and beverage

• Other duties as assigned

Qualifications:

• Previous service experience an asset

• Previous Point of Sale System experience an asset

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift

• Occasional lifting and carrying up to 20 lbs

• Occasional kneeling, pushing, pulling

• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Candidates must have valid authorization to work in the U.S.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Title: TREE ROOM HOST/HOSTESS

Department: F&B

Reports To: Tree Room Manager/Supervisor

Shift: Part-Time, Year Round Position

Variable shifts; must be flexible

MUST BE AVAILABLE WEEKENDS & HOLIDAYS
4:00 PM to Close (approximately 10:00 PM)

FLSA Status: Non-Exempt/Hourly

SUMMARY

Greet and interact with guests as part of a service team to create a memorable experience for the guest by exhibiting remarkable personal skills and providing exceptional service in a casual and professional environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Warmly greets each Tree Room guest.

Exhibits exceptional guest service skills to create a positive Sundance Experience for each guest and fulfill Forbes 4 star standards.

Exhibits job and product knowledge sufficient to provide guests with accurate information in all aspects of food, wine, service, and resort information.

Shares the Sundance story of land preservation and environmental commitment as the occasion arises.

Exhibits proper phone etiquette answering all incoming calls.

Returns phone messages in a timely manner.

Assists guests in making reservations for the Tree Room collecting all pertinent guest information and recording in reservation system.

Confirms reservations for large parties or during high volume events.

Organizes restaurant reservations for the evening under the direction of the Tree Room Manager.

Informs service team of special requests for reservations.

Records the number of guests served by each service team.

Assists in the setting of the dining room, clearing and resetting tables, serving alcohol, and refilling water glasses as directed by management.

Assists in monitoring that proper sequence of service is completed for all guests.

Displays knowledge and compliance with Utah liquor laws.

Ensures that the restaurant is clean and organized at all times.

Supports the recycling program.

Completes cleaning and closing responsibilities as directed by management.

Exhibits self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.

Exhibits a positive attitude when speaking about guests, fellow employees, and management.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service guidelines, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be an ambassador of Sundance inside and outside of work.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.

In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Employees are required to wear nametags at all times while on duty.

Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Blue jeans are permitted.

Men's shirts must be tucked in.

Appropriate skirt length is from the knee to the ankle.

A tailored fit is required of all clothing.

Tank tops, halter tops tube tops, and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females.

Bare midriffs are prohibited.

Proper footwear for your department is required.

Dress sandals are permitted for females.

Flip flops are prohibited in all areas.

Tennis shoes are prohibited unless there is a business need (ie: Mtn. Ops.)

Fashion sneakers are allowed within department approved parameters.

No large jewelry.

Hair must be clean and combed. Long hair must be worn off the face.

Clean shaven or trimmed beard for men, no stubble.

Pants/shirts must be free of stains, frays or holes.

Pants/shirts must be clean and pressed.

Employees must be showered with clean teeth, fresh breath, clean hands and nails.

Accommodations

Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.

DISCLAIMER

This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED. Two years related restaurant experience and/or training.

Possesses professional demeanor and good communication skills.

Must exhibit high personal cleanliness standards.

EXPERIENCE DESIRED

Two years food service experience in a full service restaurant.

Prior guest relations experience.

Knowledge and experience in wine, liquors, and beer.

TECHNICAL/COMPUTER SKILLS

Computer proficiency in Windows, Word, Word Perfect, Excel, and other related programs.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must have or obtain a current food handlers permit within 30 days of employment.

Must have or obtain current alcohol serving permit within 30 days of employment.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

OTHER QUALIFICATIONS

Must be 21 years of age or older

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.

Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Summary

A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Host/Hostess, you would be responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Welcome guests and ascertain their dining needs

• Seat guests and manage the seating chart

• Monitor restaurant activity to determine seating and dining flow

• Perform opening and closing duties, as needed

• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Ensure knowledge of menu

• Respond to guest inquiries and requests in a timely, friendly and efficient manner

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans