Hotel Clerk Job Description Sample
Hotel Front Desk Clerk
ESSENTIAL JOB FUNCTIONS:
Responsible for guest satisfaction and complete flow of communication at and around the front desk. Registers and processes guest promptly upon arrival and departure.
Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate.
Receive and processes' telephone and walk-in reservations accurately to ensure guest satisfaction. Required to stand for extended periods of time.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective actions can be taken.
Oversee a secure and safe environment for employees and guest.
Grooming must meet property standards.
Perform all duties requested or required.
Greeting and welcoming hotel/casino guests in an energetic & enthusiastic manner.
Assigning appropriate guest room accommodations during hotel check-in.
Verifying that departing guests have experienced superior hospitality.
Invoking service recovery when appropriate.
Cashiers following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
Accurately inform guests of shows, facilities, services and room amenities available at Harrah's.
Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.
Makes reservations and handles cancellations.
Ability to handle multiple tasks with a sense of urgency.
High School Diploma or equivalent required.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Must be 18 years of age.
Must be able to obtain Missouri Gaming License.
Must pass background check and uranalysis drug test.
Must be able to work any day of the week and any shift, including holidays and weekends.
Must have excellent customer service/communication skills.
Knowledgeable in data entry, read and interpret output from a computer
Ability to read, write and understand English.
Must perform duties with a sense of urgency.
Ability to use a computer.
Must possess the ability to deal with a variety of people.
Must possess the mathematical ability to add, subtract, multiply and divide.
Must possess a polished, impeccable appearance and a professional demeanor.
Must be detail oriented.
Guest service experience required.
Hotel Desk Clerk
Employees achieve success in the position by effectively accomplishing the following responsibilities:Greet guests and patrons as they arrive. Ask if guests have a prior booking.
Manage the registration process. Ask for identification and ensure that the provided credentials are accurate. Handle guest check-ins and check-outs appropriately.
Operate hotel phone and reservation system, take calls and provide information and transfer calls. Manage accurate accounting of all rooms. Provide guests with room keys.
Take reservations over the telephone, through emails and in person. Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions. Refer guests to appropriate departments to resolve complaints or provide suggestions.
Compute bills and take payments. Provide guests with directions around the hotel. Contact housekeeping and maintenance departments when a problem is reported.
Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them. Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift. Perform other job related duties as assigned.
Job number: 2129056
Category: Hotel Desk Clerk
Location: NV, Sparks, 1950 East Greg St.
Clerk II Hotel
High school diploma or equivalent, and minimum 6 months front desk experience.
Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
Ability to communicate with guests and staff in English.
Knowledge of hotel key system.
Must be able to work flexible shifts.
Able to stand for long periods of time.
Detail oriented and able to multitask.
Ability to add, subtract, and audit accounts.
Money handling experience and ability to operate electronic draft system.
Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.
Sell rooms utilizing excellent customer service skills and yield management.
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
Complete all registration forms and computer input.
Retrieve and distribute room keys.
Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
Communicate with Executive Hosts regarding hotel stays.
Utilize computer to run necessary reports.
Balance all transactions at the end of shift (audit out).
Operate manual procedures in the event of computer failure.
Other duties as assigned by management.
Hotel Front Desk Clerk (Full-Time - Swings)
Isle of Capri Casino® Hotel in Lake Charles, LA is dedicated to providing guests with an exceptional gaming and entertainment experience. The property features over 26,000 square feet of gaming space with more than 1,150 slot machines, 36 table games, 13 poker tables, 3 restaurants and 490 hotel rooms. The Lake Charles property employs over 700 Team Members. You can find out more about us at www.islelakecharles.com and follow us on Facebook, Twitter and Instagram.
JOB SUMMARYCoordinates all hotel reservation activity for the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process all incoming and outgoing reservations.
Maintain accurate records of room occupancy.
Issue player's cards, comps and tickets to events.
Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Strong verbal and written communication skills.
Must be able to operate office equipment and multi-line phones.
Perform under pressure in an interruptive environment.
High School Degree or GED equivalent preferred.
Must be able to obtain a valid state gaming license.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to stand for long periods of time.
Frequent pushing, pulling, bending and walking.
May be subject to smoking environment, moderate noise and bright lights.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado's properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.
Accounts Receivable Clerk - Doubletree Hotel Philadelphia Center City
An Accounts Receivable Clerk is responsible for processing billing for guests and groups in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As an Accounts Receivable Clerk, you would be responsible for billing for guests and groups in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Prepare daily receivables, post in system and balance totals to the general ledger
Respond to all questions and concerns related to the City Ledger
Conduct research, offer solutions and negotiate results to resolve questions and discrepancies in a timely, friendly and efficient manner
Review final statements against sales contracts for accuracy and timely dispatch
Assist the credit department in resolving outstanding balances and gathering appropriate back-up, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- We're passionate about delivering exceptional guest experiences.
- We do the right thing, all the time.
- We're leaders in our industry and in our communities.
- We're team players in everything we do.
- We're the owners of our actions and decisions.
- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hotel Desk Clerk Nf-01
The Area of Consideration for this vacancy announcement is ISLAND OF HAWAII. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
This position is located at KMC, Volcano, Hawaii. (BIG ISLAND).
This is a Standing Register with an initial cutoff date set for 05-OCT-2018. Eligible applicants will be referred to management upon request.
Learn more about this agency
Makes reservations for incoming guests based on room availability.
Assists clientele in the completion of required forms and registration cards.
Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.
Orients guests concerning use of facilities and equipment, and other facilities available on post.
Computes charges for guests checking out, receives payments and room keys; renders receipts.
Job family (Series)
0303 Miscellaneous Clerk And Assistant
HelpRequirements Conditions of Employment
Direct Deposit and Social Security Card is required
Meet qualification/eligibility/background requirements for this position
A one year probationary period may be required
Satisfactorily complete an employment verification (E-Verify) check
Completed and signed DA Form 3433 is required prior to entrance on duty
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3 to include a National Agency Check (NACI).
Employee may be required to stand for extended periods of time.
1.Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry.
2.Good verbal communication and customer service skills.
Highly Preferred Criteria
1.One-year hotel front desk experience is preferred.
This job does not have an education qualification requirement.
Hillsboro Hampton Inn & Suites - Part Time Hotel Auditor/ Night Clerk
To perform assigned audit functions. Responsible for effective operation of the night emergency plans. To assists our guests efficiently, courteously, and professionally in all front office related functions.
PRIMARY JOB DUTIES
Register guests and assign rooms, accommodating special requests whenever possible
Check guests out efficiently.
Assist in pre-registration and blocking of reservations when necessary.
Comply with unit cash handling, credit and check cashing policies and procedures.
Complete daily checklist tasks.
Keep front desk area clean and presentable for guests
Practice positive guest relations by demonstrating Western states Lodging & Management hospitality and service standards.
Be knowledgeable of all brand specific front desk requirements and current promotions
Be knowledgeable and capable of operating current brand property management system.
Other duties as assigned by your supervisor
Ensure hotel loss prevention policies are executed and enforced
Act as Manager on Duty to ensure guest complaint resolution.
Audit guest accounts to ensure that room rates and market codes are correct and congruent.
Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.
Post room and tax to all active guest accounts.
Run all computer reports necessary to complete accounting documents.
Ability to verbally communicate effectively with guests and co-workers.
Pushing, pulling, bending, stooping, upward reaching
Prolonged periods of standing and/or walking
Some exposure to cleaning chemicals
Smile and provide a pleasant place for our guests
Computer skills are a plus
Construction Estimator/Project Manager - Hotel Rehab
If you are a Construction Estimator/Project Manager with 3 years or more of Hotel Rehab experience, please read on!
We are general contractor that specializes in transforming major branded hotels throughout the United States. We are looking for a Project Manager that will ensure the scope is meticulously executed and quality is consistently maintained. They will ensure all parties execute the scope of work, contract, brand standards, and quality requirements. This position requires three to seven years of experience in hotel-specific or tenant improvement renovations, so if you posses these skills and qualities we want you to join our team.
What You Will Be Doing
The position will primarily focus on construction cost estimation and pre-construction.
Ability to develop cost estimating reports for hotel renovations.
Ability to adhere with major hotel brand standards (Hilton, Marriot, IHG, Hyatt, etc.) with the skillset to understand and facilitate hotel operations
Proficient in building phasing schedules; enforcing, monitoring and adapting project schedules; and communicating progress, delays, and other conflicts
Ability to read plans, perform take offs, and foresee issues
Deep understanding of critical path development
Experience in high levels of client management
Proficiency with all AIA documents, RFIs, and submittals
Ability to create a rooms out of order matrix
Manage change orders and change order logs with in-field management and ownership
Ability to run and manage on-going and final punch lists with superintendents and field management
Manage all aspects of project close out including final budget analysis, change order closeout, and on-site project completion checklist
Coordinate FF&E/material receiving, inventory, & installation
Manage subcontractor and vendor relations from pre-construction and project kick-off through project close-out, utilizing cohesive schedules and daily task lists
Monitor and communicate scopes of work for individual sub-contractors
Execute owner contract, SOW, AFP’s, SOV’s, and lien waivers
Instigate and drive regular meetings with hotel ownership
Ensure safety and OSHA compliance with infield teams
What You Need for this Position
Bachelor’s degree in Construction Management, Engineering, Architecture or similar experience required
3 to 7 years of direct hotel project management experience and/or tenant improvement experience
Proficiency in Microsoft Office and Excel
Ability to travel up to 20% in the role
Experience in traveling construction groups preferred
What's In It for You
Industry-leading healthcare options
Immediately matched and vested 401k plan
Competitive salary with high potential for success and growth
So, if you are a Construction Estimator/Project Manager with 3 years or more of Hotel Rehab experience, please apply today!
Applicants must be authorized to work in the U.S.
Compensation: $14.00 Per Hour
Responsibilities of the Hotel Housekeeper
- Perform vacuuming, sweeping, dusting, mopping floors and stairs of guestrooms and/or suites
- Clean, sanitize, and restock supplies in bathrooms, guestrooms, and common areas using wheeled carts
- Empty all trash cans and replace liners; clean receptacles as necessary
- Dust and clean guestrooms, furniture, windows, windowsills, curtains, mirrors, and counter tops
- Keep storage areas and carts well stocked, clean and tidy
- Observe precautions required to protect hotel/guest property and report damage, theft and found articles to Supervisors
- Must have at least one (1) year experience as a Hotel Housekeeping/Room Attendant
- Knowledge and ability to use standard methods, practices, tools, and equipment utilized in the cleaning industry
- Must be able to perform physical activities such as lifting, walking, stooping, handling and moving objects up to 50-70 pounds
- Use of appropriate Personal Protective Equipment at all times
- Ability to stand long periods of time
- Availability for weekends and/or holidays may be required
Hotel Kitchen Steward
Compensation: $12.25 Per Hour
Responsibilities of the Hotel Kitchen Steward
- Thoroughly clean dish washing equipment
- Remove all trash and debris from kitchen and replace receptacle liners as needed
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning
- Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays
- Additional duties as requested by management
- Knowledge of standard methods, practices, tools and equipment of the janitorial cleaning industry
- Must be able to perform physical activities such as lifting, walking, stooping, handling and moving objects up to 50-70 pounds
- Use of appropriate personal protective Equipment at all times
- Ability to stand for long periods of time
- Available for weekends and/or holidays
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