Hotel Clerk Job Description Sample
Hotel Desk Clerk / Shuttle Driver
POSITION SUMMARY: The Guest Experience Maker is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and La Quinta team members.
A key responsibility of this position is to create Here For You experiences which leave our guests and potential guests feeling assured, settled in and optimistic about La Quinta. These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting the La Quinta Returns program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone. Individuals in this role must adhere to the company’s standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.
ESSENTIAL JOB FUNCTIONS: Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program.
Ensure Elite guests receive the designated gift upon arrival. Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals.
Ensure the front desk/lobby areas remain clean, organized and ready to greet guests. Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures.
Operate the hotel key control system while strictly following all key safety & security procedures. Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day.
Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts. Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller.
Listen, identify and resolve the caller’s need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained. Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program.
Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory. Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc.
Ensure guests are aware of available hotel services. Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary.
Notify the hotel manager of all guest concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed.
Process 100% Satisfaction Guarantee requests according to policy. Utilize company-issued devices (M.O.P., two-way radio, hotel phone, etc.) to communicate with fellow team members as necessary to deliver Here For You experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind.
Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times. Ensure lost-and-found items are treated with care, reported and stored according to company policies.
Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response.
Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio. When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests. Where applicable, operate the hotel courtesy shuttle/van ensuring safety of individuals and the company vehicle through careful adherence to company policies, procedures and all applicable laws.
Utilize prompt and proper reporting procedures for any damage or incidents. Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Here For You experience for every guest. Keywords: customer service, guest service, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job; front desk agent, hospitality EDUCATION/EXPERIENCE:
MINIMUM EDUCATION: High school diploma or equivalent required. Must be able to fluently speak, read, write and understand English.
Must possess and maintain valid licenses and/or certifications which are job related and required by law. At locations which operate a hotel courtesy van/shuttle, must possess and maintain a valid, current, non-restricted driver’s license if required to drive. Must also possess and maintain an acceptable driving history.
MINIMUM EXPERIENCE: Previous hotel or customer service experience is preferred but not required. MINIMUM SKILL REQUIREMENTS:
Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities. Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals.
Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner. Excellent telephone skills particularly related to customer service and sales. Must be able to work with and secure sensitive and/or confidential material and information.
Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc. Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance. Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions.
Must work well under pressure and remain calm during stressful situations. Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment. Requires regular contact with other departments, supplying or seeking information on specialized matters. LQ Management L.L.C. provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Title:Hotel Desk Clerk / Shuttle Driver
Hotel Front Desk Clerk
SUMMARY: To register hotel guests. Responsible for a high level of guest service as described in your departments guest service standards.
Take guest reservations, negotiate rates, register guests and make keys
Handle cash and cash equivalents
Answer questions and resolve guest complaints
Works with the Property Management System and generates reports
Calculate charges to guest accounts Perform shift work reconciliation
Provide clerical support Back-up for PBX/Reservation as needed Required:
High School Diploma/GED or equivalent experience Preferred: + 1-year switchboard and/or reservations experience + 1-year cash handling experience Skills Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent verbal and interpersonal communication skills Excellent problem solving skills
Proven to accurately type Abilities Required:
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to enthusiastically and professionally sell and / or up-sell property amenities
Ability to speak in a clear, concise and pleasant voice
Ability to answer a multi-line phone system in a professional and courteous manner Shift: Varies External Company Name: Prairie Island Indian Community d/b/a Treasure Island Resort & Casino External Company URL: www.ticasino.com
Hotel Front Desk Clerk
Requisition Number 18-0044 Post Date 2/6/2018 Title Hotel Front Desk Clerk Work Hours Days and Evenings - weekends included Part-Time Yes Property Courtyard Marriott Albany Airport City Albany State NY Description Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk. You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you! Job Responsibilities As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. Your specific duties in this role will include:
Greet, register, and assign rooms to guests.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Provide guests with directions and information regarding the local area.
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
Schedule shuttle runs for guests (hotels with shuttle only).
Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only). Requirements We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills. Specific qualifications for the role include: + 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Solid organizational, time-management and prioritization skills
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
Basic computer and administrative skills
Availability to work a flexible schedule
Maintain a valid Driver’s License from the state which you reside with no major violations. Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves. Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
Comprehensive benefit packages for full-time positions
Hotel room discounts at our locations around the globe
Discounts on food and beverages
Professional development and advancement opportunities Apply On-line
Hotel Desk Clerk Nf-01
- Duties Help
Summary The Area of Consideration for this vacancy announcement is WORLDWIDE
. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) Preference eligible candidates are included in the area of consideration.) This position is located at Seward military Resort, Seward, AK. Approximate dates on employment 15 May
- 15 September 2018. Learn more about this agency
Responsibilities Makes reservations for incoming guests based on room availability
. Interviews incoming guests to determine room assignment. Assists clientele in the completion of required forms and registration cards. Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys. Provides statement of non- availability when applicable. Posts registration information on the registration card. Orients guests concerning use of facilities and equipment, and other facilities available on post. Answers billing questions and concerns. Assists or arranges transportation. Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, accounts for and secures cash. For more information on this position click here.
Travel Required Not required
Supervisory status No
1 ### Who May Apply
This job is open to
… US Citizens and Non-Citizens Questions? This job is open to 1 group. * #### Job family (Series) 0303 Miscellaneous Clerk And Assistant
- Requirements Help
Conditions of Employment
Direct Deposit and Social Security Card is required
Meet qualification/eligibility/background requirements for this position * A one year probationary period may be required
Satisfactorily complete an employment verification (E-Verify) check *
Conditions of Employment:* 1. If selected, a completed and signed copy of our job application form (DA Form 3433) is required prior to entrance on duty. (Click hereto view form or copy this URL to your browser: www.apd.army.mil/pub/eforms/DRa/pdf/A3433Final.pdf). 2. Must be able to work nights, weekends, and/or holidays.
Qualifications Ability to add
, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry. Good verbal communication and customer service skills. One-year hotel front desk experience is preferred.
Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs. (Click hereto view kit or copy this URL: http://cpol.army.mil/employ/NAF/NAFApplicantInformationKit.pdf
Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur. Read more
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above
. Applicants can claim the following eligibilities: * NAF Preference
Involuntarily Separated From the Military * NAF Preference
Spouse Employment Preference (SEP) * NAF Priority Consideration
Business Based Action * NAF Priority Consideration
Current Appropriated Funds Employee CNE (APF) * NAF Priority Consideration
Current/Former NAF Employee (CNE/FNE) * NAF Priority Consideration
Outside Applicant Veteran (OAV) * NAF Priority Consideration
Spouse/Widow/Parent of Veteran (OAV) Read more
Background checks and security clearance
Security clearance Not Applicable
- Required Documents Help
The following documents must be submitted with your application: * Resume
Optional: Our Job Application (DA Form 3433) will accepted in place of a Resume (click hereto view form or copy this URL into your browser: www.apd.army.mil/pub/eforms/DRa/pdf/A3433Final.pdf) The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference: * Cover Letter * DD-214 * PCS Orders and marriage license if applicable, DA 3434 or equivalent if applicable, DA 3433 * Resume * SF-50 * Transcript
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- Benefits Help
Benefits A career with the U
.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply Help
How to Apply You may submit your application package using one of the two methods identified below:
Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Identification Number (VIN) 2.
Manually: A manual application can be obtained by contacting the servicing NAF Human Resources Office listed on this vacancy announcement.
If you would like to apply manually, please contact the servicing NAF Human Resources (HRO) listed on this job announcement to request a copy of the manual application form.
All completed manual application forms (along with resume and other supporting documentation) must be received no later than 12:00 a.m. on the closing date of this announcement in order to process your application in a timely manner. Neglecting to respond to the job related questions will result in an ineligible rating. Read more
Agency contact information
Alaska NAF CPAC
Phone 907-353-7203 ##### Email firstname.lastname@example.org
-NAF-W6L7AA US ARMY GARRISON FORT WAINWRIGHT DO NOT MAIL Fort Wainwright, AK US Learn more about this agency
Next steps Your resume will be reviewed to verify that qualification requirements have been met
. We appreciate your interest in this position! Read more
- Fair & Transparent
& Transparent The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy The United States Government does not discriminate in employment on the basis of race
, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants Read more
Reasonable Accommodation Policy Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate
. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits. Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events. You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis. Learn more about disability employment and reasonable accommodations or how to contact an agency. Read more
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/486607100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered. Open & closing dates: 01/01/2018 to 08/31/2018 Salary: $11.50 to $11.50 per hour
Pay scale & grade:* NF 1 Work schedule: Intermittent
Appointment type:* Intermittent
Hotel Front Desk Clerk
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for the reception/information for the hotel.
Performs a variety of clerical and accounting duties. Is responsible for reserving future bookings, in-house guest accounting, and cashier duties. Acts as switchboard operator.Job Specifications (Qualifications)EDUCATION and/or EXPERIENCE:High school diploma or general education degree (GED); and general business or sales orientation and at least average in math, preferably with some background in bookkeeping; or equivalent combination of education and experience.LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to speak, write read and understand English.MATHEMATICAL SKILLS:Must be average in math computations. Ability to add, subtract, multiply, and divide.
Must be able to perform basic math computations at the 12th grade level. COMPUTER SKILLS:Experience in the following software: MS Excel, MS Word and company computer based program, PDI.REASONING ABILITY:Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.CERTIFICATES, LICENSES, REGISTRATIONS:1.Valid Montana Drivers License2.
Current CPR/First Aid Certification.WAGE:1. Starts at 10.00 per hour and goes up depending on experience OTHER SKILLS and ABILITIES:1. Must be in good health; able to smile and always be pleasant.2.
Ability to work varied number of hours per week on a rotating basis. Normally 1st shift is 7:00 a.m. to 3:00 p.m. and 2nd shift is 3:00 p.m. to 11:00 p.m., but may vary from time to time.3. Must be in uniform at all times.4.
Must display a high degree of pride and integrity in job performance.5. Ability to learn and comprehend all company policies pertaining to his or her position and employment.6. People chosen for this position should be by nature extroverts and enjoy the challenge of everyday life.7.
Must possess the ability to think on their own and not become upset or frustrated easily; the type of individual who works well under pressure.8. Ability to listen and comprehend what they have heard.9. Must always possess the ability to follow instructions.
Able to communicate those instructions and ideas both verbally and in writing to subordinates and co-workers while exercising good judgment.10. Must be a self-starter, have good judgment, and possess the quality of adaptability.11. Must possess a high degree of confidentiality.12.
Ability to operate calculator, CRT, typewriter, telephone and facsimile machine.ESSENTIAL DUTIES AND RESPONSIBILITIES:1. Performs check in and check out of guests. Posts payments and charges as necessary.
Responsible for funds received.2. Responsible for answering the hotel switchboard in a timely, efficient, and courteous manner.3. May be responsible for additional guest services which may include, but are not limited to, airport shuttle, minor maintenance and additional room supplies.4.
Handles guest problems and complaints. Serves as an information agent for hotel guests.5. Responsible for accurate accounting of all guest rooms.
Required to communicate pertinent information to co-workers and to management.6. Performs a variety of clerical and office duties.7. Responsible for daily execution of reservation check to insure that no revenue is lost due to rooms which are not sold or are overbooked.8.
Must have first-hand knowledge of the physical layout of the entire building.9. Should be thoroughly familiar with all emergency procedures with regard to accident, fire, bomb threats, and illness of guests, etc.NON-ESSENTIAL D
Hotel Front Desk Clerk
For interested parties, please fill out the employment application. APPLICATION IS REQUIRED to be considered for this position.
Please fill out the application at the website below:https://sites.google.com/view/lqapplication/ POSITION SUMMARY:This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. Night Audit shift is from 11PM - 7AM and is responsible for reconciling the accounting and paperwork for the day and preparing the completed night audit packet for the General Manager's review the next morning. ESSENTIAL JOB FUNCTIONS:
Work Objectives:Maintain a constant presence at the front desk to assist guests as quickly as possible.Process guest registrations, including the computation and collection of payment.Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.Maintain room status inventory.Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.Send and receive telephone calls and facsimiles; sort incoming mail and messages.Conduct night audit as assigned.Guest Satisfaction:Respond to guest needs, special requests, and complaints as needed.Process guest invocations of 100% satisfaction guarantee.Smile, acknowledge, and greet guests at front desk and other public areas.TeamworkBe available to work a flexible schedule.Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry, or housekeeping duties.Safety and SecurityPerform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, Blood Borne Pathogen regulations and other applicable State and local regulations.Report and store lost-and-found items in accordance with hotel procedures.EDUCATION/EXPERIENCE: MINIMUM EDUCATION: High school diploma or equivalent.
MINIMUM EXPERIENCE: Previous experience in the service industry is preferred but not required. MINIMUM SKILL REQUIREMENTS:Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.Must be able to operate basic office machines, i.e., copier, fax, printer, etc.Must display very good organization and time management skills.Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.Must have sound judgment and discretional skills and be able to work with little supervision.Must be able to consistently work under pressure and simultaneously prioritize multiple projects.Must be able to work with sensitive and confidential material.Must be able to speak, read, write and understand English.Must be able to obtain valid, current, and non-probationary driver's license if required to operate hotel shuttle/van.Obtain any locally required certifications.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:Must be able to stand for extended periods, often for a minimum of 2 hours at a time.Must be able to maneuver through all areas of the front office.Must be able to lift up to 20 pounds and carry up to 10 pounds.Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine, and photocopier.Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions.The position requires:Excellent customer service attitude
Willingness to go above and beyond to make our guests happy
Attention to detail (Yes, this is IMPORTANT)Ability to enter correct data into spreadsheets
Correct any entries for the day
Review the day's entries and complete any missing
File Clerk At Prestigious SF Hotel
File Clerk at Prestigious SF Hotel
location:San Francisco, CA
salary:$16.50 - $19 per hour
date posted:Friday, January 26, 2018
job type:Temp to Perm
The front desk clerk/receptionist performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
Working hours: 8:00AM-5PM
Develops and maintains office forms and procedures, and assists with administrative tasks. Answers central telephone system and directs calls accordingly.
Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department. Operates listed office machines as required. Prepares outgoing mail; sorts and distributes incoming mail.
Duplicates and distributes materials. Composes, types and edits correspondence, reports, memoranda and other material. Assists public with the use of department facilities.
Maintains office supply inventory. Compensation $16.50/HR Apply today!!! Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Hotel Desk Clerk
Duties involve greeting, registering, and assigning rooms to guests of hotels or motels; verifying customers' credit and establishing how the customer will pay for the accommodation; contacting housekeeping or maintenance staff when guests report problems; making and confirming reservations; issuing room keys and escort instructions to bellhops; keeping records of room availability and guests' accounts, manually or using computers; performing bookkeeping activities, such as balancing accounts and conducting nightly audits; posting charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers; computing bills, collecting payments, and making change for guests; and recording guest comments or complaints, referring customers to managers as necessary. Requirements No experience necessary, no minimum education required.
On-the-job training will be provided in all areas of hotel desk clerk work including: greeting, registering, and assigning rooms to guests of hotels or motels; verifying customers' credit and establishing how the customer will pay for the accommodation; etc. Employer will offer 40 hours of work per week. Work shifts vary, (7 a.m. to 3 p.m., 3 p.m. to 11 p.m., 11 p.m. to 7 a.m., and split shifts), 5 to 6 days per week, Monday through Sunday, weekend and holiday work required.
Work will be performed on Mackinac Island in Mackinac County, Michigan. Workers will be paid no less than $9.74 per hour. Overtime available at time-and-a-half at the rate of $14.61 per hour (5 to 20 hr./wk. possible especially during peak demand period of June, July and August). Employer will use a single work week in computing wages due.
Workers will be paid bi-weekly on Thursday by direct deposit. Employer will make all deductions from the worker’s paycheck required by law. Housing and meals are available at $119/week and, if elected, the cost for housing and meals will be deducted from pay on a weekly basis.
Employer will arrange and pay directly for worker’s transportation and subsistence (meals and if necessary, lodging) from the place of recruitment to the place of work. Upon completion of the period of employment covered by the job order or where the worker is dismissed earlier, the employer will provide or pay for worker’s reasonable costs of return transportation and subsistence back home or to the place the worker originally departed to work, except where the worker will not return due to subsequent employment with another employer or where the employer has appropriately reported a worker’s voluntary abandonment of employment. The amount of transportation payment or reimbursement will be equal to the most economical and reasonable common carrier for the distances involved.
Daily subsistence will be provided at a rate of at least $12.09 per day during travel to a maximum of $51.00 per day with receipts. Worker is responsible for daily transportation to and from the work site. The employer will reimburse the worker all visa, visa processing, border crossing and other related fees in the first workweek.
Any tools, supplies or equipment required to perform the duties of the job will be provided by the employer at no cost to the worker. Benefits Grand Hotel employees are eligible for 20% off merchandise at Grand Hotel shops, as well as 25% off meals at Grand Hotel restaurants, such as Gate House, Woods, Jockey Club, and Sushi Grand. Employees and their guests are also eligible for Friends and Family rates on specific dates if they would like to stay at Grand Hotel for a discounted price.
Clerk II Hotel
Description: Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. Job Functions
Sell rooms utilizing excellent customer service skills and yield management.
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
Complete all registration forms and computer input.
Retrieve and distribute room keys.
Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
Communicate with Executive Hosts regarding hotel stays.
Utilize computer to run necessary reports.
Balance all transactions at the end of shift (audit out).
Operate manual procedures in the event of computer failure.
Other duties as assigned by management.
High school diploma or equivalent, and minimum 6 months front desk experience.
Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
Ability to communicate with guests and staff in English.
Knowledge of hotel key system.
Must be able to work flexible shifts.
Able to stand for long periods of time.
Detail oriented and able to multitask.
Ability to add, subtract, and audit accounts.
Money handling experience and ability to operate electronic draft system.
Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Department: IP - Front Desk
Category:* Hotel / Guest Services
Position Code:* IPPCL2H00 Shif: Varied
Status:* Part Time
Hotel Front Desk Clerk
Hotel Front Desk Clerk at the following location(s): Lodging
- Lincoln, NE Resume Application View Job Description Description:
The Front Desk Clerk is responsible for handling all guest transactions in a quick, accurate manner.
Essential Job Duties/Functions: • Greet and register guests. • Collect the proper payment. • Take reservations. • Answer phones in a friendly manner. • Keep your work area clean, stocked, and organized at all times. • Ensure the lobby and laundry area is clean and in working order. • Keep employee rest room maintained. • Perform all laundry functions. • Set up all wake up calls. • End of shift balance all invoices, cash and check transactions. • Handle guest relations in a professional manner. • Attend all scheduled department meetings. • Complete all work lists by the end of each shift. • Practice all company safety procedures to ensure a safe environment for employees and customers. • Complete in a timely manner any extra duties assigned by the manager. • Must complete all brand standard training. • Providing friendly and competent customer service. • Reporting for work in a timely manner when scheduled with regular and consistent attendance.
Education and/or Experience (include certs or licenses needed): • Motel, retail or guest service experience preferred
• Must be able to work well with others and independently. • Must have reliable transportation and phone. • Must have basic computer skills. • Must be available to work holidays, weekends, or any time needed. • Must be able to communicate in English. – IF APPLICABLE • Able and willing to deliver friendly, courteous, and prompt customer service. • Able and willing to work cooperatively with other team members. Physical
The physical demands described here are representative of those that must be met by the Front Desk Clerk to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company. • The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl. Additional Info:
Additional Job Duties: • Assisting in other duties, as assigned in a timely manner. Supervisory
• This job has no supervisory responsibilities.
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