Hotel Manager Job Description Sample
Mature, reliable non-smoking manager sought to operate well-established motel under 30 rooms that has been in operation for a long time. Full-time live-in position. Job requires high energy, outgoing personality, the ability to multi-task. Most importantly a love of providing hospitality and meeting new people. Come live in Sunny Southeast Colorado.
Summer months are busy and you must be capable of multi-tasking, long-hours and be able to work well under pressure. Housekeeping, laundry and maintenance must be done when required. The successful candidates will report regularly to owners.
Only serious, trustworthy and stable candidates need apply.
Minimum 1 year commitment.
Duties include check-in, check-out, handling reservations, ordering and purchasing supplies, managing operations, managing staff and contractors, housekeeping, marketing (online and offline), reservations, maintenance, bookkeeping, billing and paying bills, and general property upkeep.
Prior hospitality and management experience required
Proficiency with Email, Excel and Internet a MUST
MUST be good on the telephone and with people
MUST be organized and able to perform general office duties.
includes base $1800/month salary + Year-end bonus + 3-bedroom house onsite with
all utilities paid. Completely furnished house with kitchen, flat-screen HDTV,
furniture, and appliances.
Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.
This position directs and coordinates the management-related activities of all food and beverage outlets throughout the hotel. In addition this position is responsible for the overall operating performance, guest satisfaction, and financial results for the property. Plans, organizes, directs and coordinates the operations of all Food and Beverage & Rooms Division, the Rooms Division, POMEC and Security and Training with Loews Hotels Star Service Standards and corporate budgetary and profit guidelines. Actively participates in all Loews Hotels Good Neighbor Programs in the surrounding community. This candidate should have strong rooms management experience with F&B knowledge:
Essential Functions and Responsibilities
Works with department managers to establish staffing requirements for all departments within the Food and Beverage Division
Approves all policies and procedures developed by the respective managers for the operation of the food and beverage outlets
Interviews, selects, trains, appraises, coaches, counsels and disciplines all food and beverage management personnel according to Loews standards
Follows New Hire Training an on-going Star Service Competency in accordance with hotel policy
Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
Management, inventory control, pricing of all food and beverage menus
Communicates daily with outlet managers and assistants to obtain/provide current information regarding daily activities/functions and upcoming events
Approves all Food and Beverage Division purchase requisitions, to ensure operational costs are kept within forecasted budgetary guidelines
Communicates frequently as needed with Executive Chef or Sous Chef in charge, Banquet Chef, outlet managers providing/receiving current information on banquet operations; restaurant reservations; large parties or VIP's expected
Conducts departmental meetings as required to communicate effectively with all department managers to ensure that they are kept current on pertinent hotel information and activities
Works with Purchasing Manager, Executive Chef and outlet managers to establish appropriate par level for all inventories so as to support forecasted activity without experiencing stock-out or excessive on-hand situations
Ensures security and proper use and control of operating supplies and equipment for all Food and Beverage departments
Serves as active member of the Executive Committee and attends all meeting of same
Conducts frequent inspection/analysis/critique of all hotel food and beverage outlet operations
Works with Executive Chef, and outlet managers to improve existing menu's and develop new menu's as the need arises
Assists Executive Chef, Banquet Chef and Conference Services Managers in the development of special menus and presentations for banquet functions
Coordinates the activities of all property level Food and Beverage Division activities to include forecasting, planning, organizing, directing and development of the annual budget/profit plan for the hotel Food and Beverage Division
Works with upper level management to: analyze current business and industry trends; project future expectations and needs; develop long term budgets and capitol improvement plans for the restaurants within the hotel
Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
Work with the entire Rooms Division, including POMEC, Director of Engineering and Security to develop annual goals and operational objectives
Work with the hotel department managers and their department heads to establish goals and objectives that coordinate with the overall resort wide goals and objectives
Coordinate the operations and activities of the above departments to ensure synergy within the hotel to reach financial performance and guest satisfaction objectives
Assist in the development of the annual hotel operating budget with the involvement of Rooms Division, POMEC, Security, Controller and Sales and Marketing Director
Monitor and maintain hotel financial performance within approved budgetary guidelines
Responsible for the profit performance of stated hotel departments
Responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives
Responsible for overall resolution of guest problems or complaints
Develop annual capital expenditure plans
Work closely with the Managing Director and the Controller to achieve all support services and related goals
Works with department managers to establish staffing requirements for all departments within the Food and Beverage Division
Approves all policies and procedures developed by the respective managers for the operation of the food and beverage outlets
Actively participate and promote staff involvement in community and service projects through Loews Good Neighbor program
Demonstrate and promote teamwork among all management and staff
Promote and ensure a clean and safe work environment
Coordinate all hotel security efforts with the Security team to ensure the safety of all hotel guests and employees
Coordinate all hotel emergency evacuation activities, directing the activities of the hotel Emergency Response Team
Other duties as assigned
Supporting Functions and Responsibilities
Ensure adherence to New Hire Training Program and ongoing Star Service Training in accordance with hotel standards
Interview, train, praise, coach, counsel, and discipline according to Loews Hotels standards
Notify General Manager or Managing Director and/or Organizational Planning Committee promptly and fully of all appropriate problems or unusual matters of significance
Is polite, friendly, and helpful to guests, management, and employees
Promotes and applies teamwork skills at all times
Attend all appropriate hotel meetings and training sessions
Execute emergency procedures in accordance with hotel standards
Comply with all safety regulations and procedures
Comply with all hotel policies, standards, and rules
Remain current on all hotel information and changes
Other duties as assigned
Six to eight years of progressive management experience in large, up-scale, high volume, multi-outlet hotel environment, three to five years as Director
Minimum five years of experience as a Senior Manager of a four-star/four-diamond property
Bachelor degree in Food Service Management, Culinary Arts , Hospitality Management or related field
Thorough knowledge of all aspects of food and beverage planning, production, presentation/service, control
Ability to envision/create new menu selections and menus that complement the theme of the various restaurants, beverage outlets, or group functions
Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest service criteria
Excellent planning, effective management, leadership, organizational, guest services and communication skills
Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals
Able to work a flexible schedule, including weekends and holidays
- 4 year University degree
- 2 plus years as Director of Food & Beverage,
- Previous luxury hotel, Forbes 5 star experience
- experience with budgets, P&L, and financial statements
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees.
Education & Experience:
At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
Alcohol awareness certification preferred
Hotel Manager, Assistant General Manager and/or other certification as required by franchise.
Previous supervisory experience required.
Must be computer, and systems proficient.
Must have valid driver's license for the applicable state.
Long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during entire shift.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be able to convey information and ideas clearly.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain regular attendance in compliance with Company standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include compliance with Company dress code and wearing a nametag when working
Comply and ensure adherence to Company standards and regulations to encourage safe and efficient hotel operations.
Directly supervises the Front Desk and Food & Beverage staff and department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
Selects or assists in the selection of hotel staff and completes all new hire paperwork.
Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
Conducts or assists in conducting staff meetings.
Ensure the efficient operation of the hotel by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
Assist as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members.
Assist in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in bi-weekly one-on-one's with the Department Heads to facilitate personal development.
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
Assist with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
Participate in required M.O.D. coverage as scheduled.
Ensure that training in service standards is taking place in each department using the steps to effective training according to Company standards.
Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.
Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
Be familiar with S.O.P.'s in all Operations departments. Ensure that each department is in compliance or has developed an Action Plan for achieving compliance with S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Support Operations departments during peak periods.
Ensure that all employees receive fair and equitable treatment.
Complete required corporate training modules, and become certified to train those as required.
Compensation: Depends On Experience
Crescent Hotels and Resorts is The Employer of Choice and Team Crescent is the award winning management Company with an extremely robust portfolio in North America. With a deep history of hiring and supporting highly accomplished individuals, we operate a very positive and attractive company, which has consistently ranked Crescent Hotels as a front-runner in hotel management. We offer an extremely robust career path, benefits and investment in our associates.
Located in the heart of downtown and just a half mile from Inner Harbor, the Crowne Plaza and Radisson Hotel Baltimore Downtown-Inner Harbor gives you easy access to Johns Hopkins Hospital as well as the most charming places in Charm City. The arts and entertainment district is packed with attractions within a half-mile of the hotel, such as Oriole Park at Camden Yards, the National Aquarium, the Baltimore Convention Center and Royal Farms Arena. To visit attractions outside the one-mile radius including D.C., head to Penn Station, about a 10-minute drive from the hotel.
Combined we are a 703 room dual hotel with 19,000 square feet of banquet space. We are in the top 3 largest hotels in the Baltimore area.
Position: Crowne Plaza Hotel Manager
JOB OVERVIEW: Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
REPORTS TO: Area General Manager
ESSENTIAL JOB FUNCTIONS:
1.Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc. Formulate complex reports. Communicate with the public, staff, corporate office and owners.
2.Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation and review performance of management team.
3.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
4.Participate in community affairs and maintain positive public image for Crescent and hotel. Meet with potential and current clients and promote hotel.
5.Communicate both verbally and in writing to provide clear direction to staff.
6.Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.
7.Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee.
8.Appropriate handle associate issues in conjunction with Human Resources following Crescent policies.
9.Comply with attendance rules and be available to work on a regular basis.
10. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate.
Written communication skills to be concise, well organized, complete, and clear. Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead. Ability to work effectively under time constraints and deadlines. Ability to travel to various sites on and off hotel property and continuously perform essential job functions.
Assistant Hotel Front Office Manager
The Assistant Hotel Front Office Manager oversees the operation of the Front Office department including: Front Dest, Reservations, PBX, Bell Dest and the Manager on Duty Supervisor Team, under the direction of the Front Office Manager.
Professional communication and interpersonal skills and the aiblity to develop staff toward a common vision are essential.
Detail-oriented and posses excellent planning and organizational skills.
Two years of supervisory experience in a multi-faceted guest service environment (Hotel experience)
Must be able to deal with all kinds of operational situations, including extremely heavy phone call volume and guest concerns.
Must be an action-oriented individual who can interfave with management at all levels.
Ability to comply with all local, state, and federal laws and regulations.
Basic understanding of Hotel Front Office Operations.
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial
- Organizes, hires, develops and leads the department staff; organizes, hires, develops and leads sales team; organizes,
trains and leads restaurant staff; ensures that all staff is trained in guest service and etiquette and utilizes it daily as a
normal part of guest interaction; ensures that all staff is trained to maximize revenues while securing the guest's
reservation; orientation, training, and scheduling of all Front Office, Bell Desk and Reservation/PBX personnel; maintains
and approves timecards to ensure all policies are adhered to; monitors employee performance; promotes teamwork within
department and ensure department maintains good working relationship with other departments; ensures breaks are taken
in accordance with Knott's Berry Farm and California State policies.
- Manages direct reports' performance issues, addresses disciplinary situations, and provides significant input into
promotion, demotion, and termination decisions; reviews adjust and approves performance appraisals for department staff
on an annual basis; supervises direct reports daily work performance, provides coaching and counseling regarding
performance and disciplinary situations, and provides credible input into discipline, promotion, demotion and termination
decisions; prepares and conducts performance appraisals on an annual basis with each direct report; oversees and
assigns the daily work of employees in assigned cost center, provides training, coaching, counseling and tracking
regarding employees performance; refers disciplinary issues upward and provides back up documentation to support
actions including discipline, promotion, demotion and termination; assists in preparing and conducting performance
appraisals with each direct report on an annual basis; effectively supervises all Front Office, Reservations, Bell Desk and
Telephone personnel; implements management's recommendations and constantly strive to improve overall standards and
procedures; handles all guest requests and ensure guests receive immediate response to their request; makes policy and
procedure recommendations to ensure greater, more efficient guest service.
- Makes adjustments to various departmental budgets (labor, ODC, COG) throughout the year to meet division specific
goals; makes daily downward adjustments and recommendations for upward adjustments to labor levels based on
attendance and sales to meet cost center specific goals; overseeing basic revenue management processes for the Hotel
in the absence of the Revenue Manager.
- Reviews daily, weekly, and monthly department paperwork and reports, and takes action to implement appropriate
corrective actions to resolve operational concerns; completes all daily, weekly, and monthly reports associated with
operating a retail unit including, sales reports, cash handling reports, cash logs, damage reports, over/short reports, break
and meal period schedules, location schedules; participates in Manager on Duty program.
- Adheres to and enforces all Cedar Fair and specific Park policies and procedures, including safety, attendance and EEO
policies, and demonstrates commitment to customer service in all aspects of employment.
- Other duties may be assigned.
Hotel Housekeeping Manager
Don't just work. Work Happy.
A career in gaming? At Hollywood Casino Tunica we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Conduct individual or group pre-shift meetings with cast members and provide daily positive, constructive feedback.
Insure and document that the entire Housekeeping staff is effectively trained and kept abreast of property and departmental policies and procedures.
Establish and maintain cost control system for linen and cleaning supplies.
Oversee the maintenance, ordering, and receiving of equipment and supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
Utilize systems of inspecting and managing the quality of housekeeping services to ensure timeliness and efficiency of services.
Oversees inspection of housekeeping activities to ensure procedures are followed according to standards.
Interview, select and oversee training of new cast members.
Plan and conduct quarterly department meetings that celebrate and acknowledge cast member efforts.
Address and manage complaints, grievances or concerns of cast members.
Understand and adhere to disciplinary policies including but not limited to counseling cast members by using progressive discipline as needed to modify poor performance.
Direct the work activities of Housemen and Heavy Duty Cleaners.
Manage employee performance review process and ensure timely submission of HR process paperwork.
Create and implement an employee recognition/rewards program and monitor to gauge the effectiveness of the program.
To be successful in this position it will require the following skill set
Five years experience in Hotel Housekeeping/EVS Management required. Bachelor's degree (B. A.) in Hospitality or related field from a four-year accredited college or university preferred; equivalent combination of education and experience will be considered.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Offer Manager – Hotel Guest Room Management Solution
Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment:https://youtu.be/NlLJMv1Y7Hk.
Great people make Schneider Electric a great company.
What do you get to do in this position?
Our Smart Space products and solutions within the "EcoBuilding" division are a fast-growing Line of Business. To support the Smart Buildings Marketing team, we have an opportunity for an individual to join the Schneider team in the capacity of Global Product Manager. Key aims of this role will be to develop Hotel Guest Room Management offers for the hotel segment in the rapidly changing environment of increasingly connected and smart solutions. The specific responsibilities will include:
Assist with strategy and hotel guest room offer evolution planning for the whole Smart Building offer
Build customer stories, focus on Unique Value proposition for the different hotel segment and personas
Monitor market research, track emerging trends and understand the hotel market, if incorporated where it could create competitive advantage
Definition of the 4P and of the roadmap evolution with internal partners to refine requirements
Optimize SKU's, define and release the pricing, monitor and review reference and delta price
Work with the EcoBuilding hotel segment team to maximize the offer and with comms & marketing teams to deliver bast-in-class sales tools
Work with regional and country's sales team and hotel application engineers to understand the specific regional and local needs for their hotel markets
Work with 3rd party suppliers to define roadmap aligning to our hotel guest room solution roadmap
Create and communicate business cases and specifications of product evolution and new product developments
Coordinate cross-departmental activity ensuring support for the product at launch
Supervising the performance of existing offers from sales performance through to end of life
This job might be for you if:
You are someone who gets excited by innovation. You are a highly motivated individual who wants to work for a values-based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills:
You will have qualifications in Sales and Marketing and an MBA or equivalent will be highly advantageous
Extensive product/offer management experience in building automation, ability to quickly get up to speed in this complex but rewarding position coupled with engineering skills is important for success
Experience and knowledge of the hotel market will be highly advantageous
Experience and competence in IoT and IP connectivity
You will possess finely honed and highly adaptable communication and interpersonal skills with the ability to authoritatively present in public settings to all levels
You will demonstrate a high level of influencing, negotiation, planning & prioritising, decision-making and analytical skills commensurate with a role at this level
You are fluent in English and French is an advantage
We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY.
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Hotel Sales Manager
The Holiday Inn Columbus is a full-service hotel located in downtown Columbus, Ohio. The hotel has recently completed a renovation of all guest rooms, meeting space and added a new restaurant, Burger Theory. We are looking for a candidate that is interested in joining a cutting edge and dynamic management team that is focused on performance and results.
The Sales Manager will be responsible for generating both Government and Association guest room revenue for the hotel. The ideal candidate will generate and produce room revenue by doing the following: responding promptly to all incoming leads, utilizing all Intercontinental Hotels Group prospecting tools, making inside and outside sales calls, conducting site visits, soliciting repeat and new business.
Sales Manager- Key Job Responsibilities:
Maximize guest room revenue by selling hotel services to both Government, and Association customers
Handle account details such that all pertinent aspects from solicitation to closing are complete and documented. Coordinate various departments' participation in servicing accounts.
Travel locally and out of town to conduct outside calls, participate in continuing education, promote the hotel and solicit business in key feeder cities.
Prepare information for, meet with, and entertain clients as needed to win and maintain key accounts.
Resumes should be sent to Michele Drucker, Vice President of Sales at email: email@example.com
At least 1-2 years of practical work experience as a hotel sales manager to be considered
Must enjoy & be able to meet the public with poise & handle difficult situations with tact & diplomacy
Must have a strong interest in selling & adaptability to work hours as required
Must have the ability to work under pressure
Effective decision-making skills
Knowledge of contractual agreement and legal implications
Must be able to cooperate with other departments to foster & promote a harmonious working climate, which will be conducive to maximum productivity & efficiency
Must be dependable & unquestionably honest
Must have supervisory & training ability
Local candidates preferred
Proven track record of success as a hotel sales manager in both Government and Corporate Volume Account(LNR) sales.
Working knowledge of relevant hotel industry standard software systems (Hotel Sales Pro), reports and forms used in a hotel sales office.
Strong interdepartmental coordination skills as well as meticulous written and verbal communication skills.
Verifiable track record of success in fully qualifying all leads, overcoming objections, offering viable alternatives, and problem-solving.
Advanced knowledge of sales/hospitality principles and practices.
Strong organization skills.
Make decisions based on established policies and procedures.
Research and analyze current trends and events in the hotel industry to make logical conclusions and recommendations.
Demonstrate highly effective communication skills to negotiate, coordinate and develop a positive rapport with both internal and external customers.
Perform any other job duties as assigned.
Hotel Assistant Manager
The primary responsibilities of the Hotel Assistant Manager include handling daily activity as it relates to the front desk and housekeeping and also includes frequent contact and communication with the Facilities Coordinator and other department heads.
Specific tasks include:
Supervision of housekeeping and front desk employees
Scheduling and reporting payroll for both departments
Extensive communication with the front desk employees on any changes, errors, or events
Solving problems and ensuring guest satisfaction
Billing no-shows for the hotel
Keeping designated reports current and accurate
Keeping all personnel files up-to-date and accurate
Training and breaking of front desk staff
With the help of the Hotel Manager, the Assistant Manager will be responsible for hiring, firing, discipline and the fair treatment of the front desk and housekeeping staff. Above all, the Hotel Assistant Manager is held accountable for the daily activity and inner workings of the front desk and housekeeping departments, as well as, knowledge of company policies and procedures as they relate to the front desk and housekeeping departments.
This position can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. An Assistant Manager must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamins employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on Duty.
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Hotel General Manager
Large hotel chain looking for a General Manager, with experience in expanding customer loyalty and growth, for the new Hampton Inn in Draper. UT. The General Manager functions as the primary strategic business leader of the hotel with responsibility for all aspects of the operation. They ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
General Manager Job Overview:
Responsible for active supervision of all hotel disciplines, including but not limited to the front office, guest services, food service, housekeeping, maintenance, sales operations and personnel, ensuring that there is an atmosphere of good public relations towards guests and associates and community. Also ensures the hotel is meeting and constantly striving to meet its sales and profitability goals, and compliant with local and federal laws and regulations.
General Manager Education and Experience:
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or unrelated major
- 4 years' experience in hotel management operations, sales and marketing, or related professional area. OR - 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or unrelated major.
- 2 years' experience in hotel management operations, sales and marketing, or related professional area.
General Management Competencies:
Aligning Performance for Success
Skilled at focusing and guiding others in accomplishing work objectives. Building a Successful Team Skilled at building a cohesive team and facilitating goal accomplishment. Building Strategic Working Relationships
Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals. Building Trust
Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization. Business Acumen
Ability to understand and utilize economic, financial, and industry data; accurately analyzing data to make informed business decisions and develop strategies. Communication
Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Customer Focus
Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs. Executive Disposition
Commands attention and respect; advocates for the objectives and values of their hotel brand and LDHG; demonstrates composure under pressure; exhibits flexibility and adaptability. Leading Through Vision and Values
Keeps LDHG's values and business strategy at the forefront of decision making and actions. Strategic Decision Making
Ability to gather and organize information relevant to a long-range goal or vision, develops alternative strategies, and executes a course of action to carry out strategy.
The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Applied Business Knowledge
Understanding market dynamics, enterprise level objectives and important aspects of LDHG's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Economics and Accounting
Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data. Revenue Management
Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management). Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences. Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures. Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems. Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Writing
Communicating effectively in writing as appropriate for the needs of the audience. Reading Comprehension
Understanding written sentences and paragraphs in work related documents. Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data and property. Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly. Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).
General Manager General Functions:
Recruit, hire, train, counsel and motivate all associates in all departments of the hotel.
Actively supervise department heads and all personnel with authority to issue oral and written warnings and reprimands when policies and procedures have been violated or to document poor work performance, and to discharge employees, with grossly negligent cases being approved by an above property representative or in conjunction with Human Resources.
Responsible for department payroll administration.
Conduct all department head performance appraisals and bonus calculations, where applicable.
Participate in departmental expense and labor budgeting preparation.
Schedule personnel within budget guidelines to assure adequate staffing to maintain service levels.
Develop department attitude of attentiveness and anticipation of guest needs.
Ensure guest special requests are fulfilled promptly and associate take ownership of issues.
Ensure proper delivery of all guest services, including but not limited to social hour, breakfast service, dry-cleaning, mail delivery, shuttle, grocery shopping, newspaper delivery, Business Center, wireless Internet, etc.
Resolve guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
Process & reconcile daily cash deposits.
Monitor posting of guest charges to minimize lost revenue.
Ensure front desk personnel perform bucket checks each shift and monitor rate variances.
Coordinate reservations and efficient group registration with Sales Department.
Monitor suite availability and develop the hotel's yield management system with Sales to maximize suite revenue.
Ensure an effective cash control system is in place and that all credit card and check cashing policies are followed.
Maintain efficient operations and inventory controls for the hotel Market (i.e. gift shop).
Responsible for the administration of key control procedures.
Ensure proper procedures for guest safety deposit boxes, guest mail and packages.
Educate department personnel on emergency procedures, safety precautions, and safe work habits.
Drive defensively and safely when driving the hotel van. Wear your seat belt at all times. Use the van only for company business.
Promote good employee communication through department meetings, employee feedback, oral and written communication, and proper training.
Participate in the weekend MOD development program and host social hour (if relevant), as assigned.
Assist in monitoring van upkeep and maintenance schedule.
Process and track brand certificates (frequent guest programs, brand coupons and reimbursements, etc.) when presented as forms of tender to ensure we receive reimbursement from the brand.
Oversee and approve the monthly Direct Bill accounts and statements and send out invoices as often as necessary to maintain the accounts receivable balance within 60 days past due.
Ensure all hotel supplies are properly stocked and/or all hotel equipment is in proper working condition.
Process accounts payable invoices for the hotel, including monitoring travel agent commission requests.
Lead and conduct the brand daily stand up meetings.
Carry out any reasonable request by Management.
Participate in and actively contribute to weekly Sales Meetings and conduct monthly Staff Meetings.
Conduct monthly department meetings or continuous improvement meetings (CIM).
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