Icer Job Description Sample
Sr Director, Medical Affairs
For Current Kite Pharma Employees and Contractors:
Please log onto your Internal Career Site to apply for this job
Kite, A Gilead Company, is a biopharmaceutical company focused on the development and commercialization of novel cancer immunotherapy products designed to harness the power of a patient's own immune system to selectively target and kill cancer cells. Our core technology involves the genetic engineering of T cells, or white blood cells, to express either chimeric antigen receptors (CARs) or T cell receptors (TCRs) for the treatment of advanced solid and hematological malignancies. We are on a rapid growth trajectory and have a highly energized and accomplished team.
We are seeking a highly motivated individual to join us as a Field HEOR Team Sr. Director. Primarily, this leadership position is a field extension of the health economics team and guides a field team in providing value evidence to key national and regional customers (e.g., Public and Private Payers, KOLs of CART Activated Treatment Centers, IDNs, and policy makers) to support our lead product, YESCARTA (axicabtagene ciloleucel). It is expected this individual will work cross-functionally with internal team members to support in-line product and launch plans. This role requires exceptional communication skills (communicating technical research results including real-world data generation, complex economic models, and patient reported outcomes) and experience cultivating and/or managing collaborative HEOR research projects (Registry, Real-World Outcomes Data, Administrative claims analysis, and Patient Reported outcomes) with academic centers along with high proficiency in technical writing and verbal communication.
The purpose of this position is to serve as the field HEOR lead and to be responsible for value proposition support with respect to Payers, ATCs, and Policy Makers.
Significant cross-functional responsibilities and leadership with U.S. Medical Affairs, Legal & Regulatory, U.S. Market Access, U.S. Government Affairs, U.S. Oncology-CART Commercial
Responsibilities will include, but are not limited to, the following:
Responsible for management of HEOR field function
Responsible for delivery of customer-facing resources including reactive and proactive
(FDAMA 114) presentations to medical specialists at Market Access customers: Payers, KOLs at ATCs, Clinical Pathway companies, Clinical Pathways companies, ICER and other organized customers.
Assist in creation and management of customer facing resources.
Provide continuous input to HEOR research strategies in order to support and improve patient access to Kite products
Manage outcomes research projects and investigator-initiated research proposals which may include, but not limited to, prospective and retrospective observational studies, cost effectiveness research, comparative effectiveness research, chart reviews, registry trials, patient-reported outcomes research, meta-analyses and systematic reviews.
Assure compliance relevant to field function and activities.
Work with other cross-functional field partners, such as Medical Science Liaisons, Payer Account Directors and CTAMs.
Pharm.D., MD, Ph.D. or dual degree in related scientific field; will consider a MS in an outcomes-related field (e.g., Public Health, Epidemiology, Health Economics, and Pharmacy Administration), a PharmD with HEOR-related education and/or Fellowship experience, or an MPH/MS who has strong relevant experience
A minimum of 9-years' experience in outcomes research, clinical background or research experience necessary to support U.S. Market Access
A minimum of 5-years' experience managing an HEOR field function
Experience building, or managing, a Field HEOR team
Presentation and strong research experience with Market Access customers
Strong presentation and leadership skills
Significant knowledge of U.S. Market Access environment
Proficient in economic evaluation of healthcare
Significant experience in analyzing claims databases and EMRs to assess the burden of disease
Extensive knowledge of and experience with clinical and outcomes research applied to retrospective and prospective HEOR research
Superior written and verbal communication skills with proficiency in communicating clinical technical information to varied internal and customer audiences
Refined methodological, quantitative and analytical skills
Strong track record in HEOR study methodology, statistics, data reporting and resource development
High level strategic thinking, critical thinking, problem solving and decision making skills
Experienced in influencing strategy with internal and external customer audiences
Approximately 50% travel
Kite Pharma, an equal opportunity employer, is located in beautiful Santa Monica, CA just steps from Santa Monica Blvd and right off the 10. We are able to offer the opportunity to be part of this exciting, successful, fast growing company. A place everyone knows your name and respects your opinion while at the same time offering benefits and time off packages commensurate to any large corporation. To learn more about us, please visit our website at www.kitepharma.com.
If you are interested in applying for this opportunity, please submit your resume or CV, cover letter and salary requirements. All submissions will be evaluated and interviews will be conducted for those applicants who most strongly fit our needs. If you are not contacted for an interview, your resume will remain on file and active for available positions for a period of one year.
No phone calls please and no agencies or recruiters.
Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit www.kitepharma.com. Sign up to follow @KitePharma on Twitter at www.twitter.com/kitepharma.
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As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact email@example.com for assistance.
For more information about equal employment opportunity protections, please view the 'EEO is the Law' poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Kite Pharma Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
Call Center Manager
The Internal Customer Engagement Manager at Chiro One Wellness Centers runs the Internal Customer Engagement Representative Team (ICER), a group of 5-10, which is the first point of contact for prospective patients reaching out for chiropractic care. The team is responsible for effectively communicating the value of receiving treatment at our Chiro One clinics as well as patient conversion.
The Internal Customer Engagement Manager must have a solid understanding of how to attract and convert patients as well as call center technologies and infrastructure. The Internal Customer Engagement Manager is accountable for delivering on productivity, efficiency and patient experience goals on a daily, weekly and monthly basis.
Essential Functions and Responsibilities
Manage all day-to-day inbound and outbound calls and chats to ensure an efficient and timely new patient appointments and confirmation processes are achieved.
Continuously monitor patient acquisition activities taking place within the marketing organization including external sales, internal sales and digital marketing, related to inbound calls answered, appointments scheduled and appointment show rates as well as appointment confirmations.
Lead weekly team meetings to provide Key Performance Indicators, progress to goals, guidance on any shifts required to meet targets.
Proactively identify call center operational efficiencies and patient journey enhancement opportunities.
Work directly with sales and marketing leads to set call center goals and support patient initiatives.
Work closely with IT team and across multiple call center technology platforms to improve and scale call center capabilities.
Manage ICER compliance to all education, quality, workforce management, customer service, operational standards and KPIs.
Create, review and monitor daily, weekly and monthly reports as required. Calculate monthly/quarterly team member bonuses.
Lead by example to ensure a strong understanding and connection to the Chiro One mission, core values and initiatives.
Interview, hire, train, support, and develop all Internal Customer Engagement Representatives (ICERS).
3-5 years of call center leadership experience for multi-location organizations.
Proficiency with call center and business software including Microsoft Office, Salesforce CRM and call routing software systems.
Experience leading team meetings, performing root-cause analysis to better understand operational/conversion hurdles, educating and coach workers to drive performance, and setting daily/weekly/monthly goals.
Proven track record for supporting teams that are proactive in driving process improvement.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Achievement oriented; motivated by achieving efficiency/productivity goals and company objectives.
Effective at motivating and managing a growing team, including shifting team structure and roles to optimize performance.
Ability to create a high-energy, goal-oriented team environment via setting, tracking and achieving daily, weekly and monthly targets. Effective at leading team meetings.
Passionate about creating a positive customer experience for each and every prospective patient.
Skilled guiding team-members on how to diffuse negative patient phone calls.
Working knowledge and passion for identifying and improving new call center and marketing technologies such as Salesforce, call intelligence systems, call routing and tracking systems, etc.
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