Information Clerk Job Description Sample
St. Luke's is proud of the skills, experience and compassion of its employees.
The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.Job Description Summary
Handles calls to provide laboratory results using St. Luke's EMR - EPIC.
Provides information to laboratory customers for all laboratory services. Assists in quality data collection, processes reference laboratory reports, performs data entry to the PA DOH, mails patient reports, triages problem calls to laboratory management, and assists laboratory operations team with test orders.
JOB DUTIES AND RESPONSIBILITIES:
Answers telephone, screens and forwards calls when necessary. Takes messages and acts as telephone receptionist for laboratory.
Sorts and mails outpatient laboratory reports and anatomic pathology reports.
Uses laboratory computer to look up patient laboratory results. Gives verbal reports via telephone or generates paper copies
Prints outpatient reports when requested by physician offices.
Picks up and distributes departmental mail according to schedule.
Calls STAT reports and abnormal test results to nursing units and physician offices, as directed. Fax or calls all prothrombin time results to the ordering physician throughout the day.
Uses Patient Care and Medical Records applications on the computer to acquire necessary patient information.
Orders stock items and office supplies.
Reviews demographics and ordering physician and location of all manual paper reports (referral test results, electrophoresis reports). Makes copies for distribution and filing.
Responsible for accurate means of distribution of reports to physician and other departments and health care providers. Organizes and maintains files for doctor's scripts, and files sendouts reports.
Prepares and distributes reports as required by patient request (completed release of infomation forms).
Must be knowledgeable of complete office operations and able to cover any workstation when necessary, i.e. vacations, illness, etc.
Attends meetings as required
Communicates as necessary with other health care departments within and outside of the hospital. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
PHYSICIAL AND SENSORY REQUIREMENTS:
Sitting up to 7 hours per day in 2 hour increments. Standing up to 3 hours per day in 2 hour increments.
Walking up to 2 hours per day in 30 minute increments. Fingering frequently to use computer keyboard and sort patient reports. Frequent handing of papers.
Lifting occasionally up to 10 pounds. Carrying occasionally up to 10 pounds. Occasional stooping/bending to reach patient charts.
Frequently reaches above shoulder level. Hearing normal conversation and conversion over the telephone. Normal vision with ability to read computer terminal.
High School Graduate or Equivalent
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
Release Of Information Legal Clerk - Health Information Management (Full Time - Days)
Responsible for processing authorizations for requested information, subpoenas, subpoena duces tecum, deposition subpoenas for civil and criminal actions including workers compensation cases, and routine release of information requests in accordance with the regulatory federal and state requirements including HIPAA. Reviews patient charts and selects pertinent parts of the paper and electronic charts to be copied for department and outside copy services in accordance with legal requirements and SMF procedures. Adherence to regulatory timetables is required. May be required to coordinate and schedule provider depositions.
MINIMUM POSITION REQUIREMENTS
Education/ Knowledge, including Licensure/ Certification/ Registration:
- High School Diploma or equivalent required.
- Two years of previous Health Information Management clerical experience preferred.
Strong written and verbal communication skills required.
Knowledge of medical terminology strongly preferred.
Knowledge of electronic health record systems preferred.
Knowledge of HIPAA Privacy act in accordance with release of confidential health information. Knowledge of basic office practices.
Requires organization and attention to detail, accuracy, decisive judgment and ability to work with frequent interruption and minimal supervision.
Ability to prioritize work assignments in order to ensure delivery of items according to required schedules.
Ability to take appropriate action in challenging situations and problem solve.
Able to accurately type a minimum of 35 words per minute.
Ability to be flexible and accept change as position may require varied shift work at alternate locations.
Interpersonal and oral communication skills necessary to effectively interact in a cooperative manner with management and supervisory.
Health Information Management Clerk
Job Summary – The Health Information Management Clerk is responsible for retrieving and reconciling medical records and loose documentation from ancillary departments and nursing units. Other duties may include routine data entry of unbilled reason codes (URCs), timely scanning and indexing of late loose documentation, assisting with release of information (ROI) requests, answering phones, processing accounts assigned to the facility's Horizon Patient Folder (HPF) work queues and processing HIM mail. This position may work a day or night shift, and may work with limited supervision, depending upon the staffing needs of the facility HIM department.
Duties Include but are not limited to:
Retrieves discharged medical records from various nursing units and ancillary departments through the hospital and reconciles them using MEDITECH compiled reports and/or automated reconciliation to ensure that all records are accounted for and ready by the deadline for daily pickup by the courier.
Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to HSC Document Imaging.
Batches, labels and routes loose reports, late charts and/or late documentation to HSC Document Imaging.
Scans and indexes loose reports/documents that are identified as critical to coding and prioritize them according to policy.
May perform routine data entry to assist in updating applicable unbilled reason codes (URCs) into appropriate systems (HPF, MEDITECH, Reconciliation Tool) if chart not received/reconciled within established timeframes.
Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and record retention of documents and/or other Alternate Media that cannot be scanned into HPF to include monitor strips (e.g. fetal monitor strips, EKGs, etc.).
Assists customers with ROI requests, ensuring the validity and authorization of the request, routing toCIOX, and processing urgent requests on a limited basis
May assist with the physician suspension process by printing, stuffing and sending out notice letters when directed, making reminder calls, or recording suspension data in MEDITECH.
Processes facility specific HIM mail as applicable.
May assist with physician questions related to HPF and the physician portal or other issues that may arise.
Maintains or exceeds established productivity and quality standards.
Practices and adheres to the Company's Code of Conduct philosophy and Mission and Value statement.
Other duties as assigned.
Knowledge, Skills & Abilities:
Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment, work structure/processes, or requirements positively and proficiently.
Communications – communicates clearly, proactively, and concisely with all key stakeholders; able to maintain effectiveness when dealing with difficult situations or people.
Customer Focus – ensuring that the customer perspective is a driving force behind decisions and activities;
implementing services and practices that meet the customers and organization's needs.
Initiating Action – takes prompt action to accomplish objectives; responds quickly and independently, and takes action that goes beyond the job requirements in order to achieve objectives.
Managing Work – effectively managing one's time and resources to ensure that work is completed efficiently.
Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Work Standards – setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments.
Must demonstrate proficiency in computer skills and some knowledge of regulatory compliance.
High school diploma or equivalent required
1 year experience in an office or hospital environment preferred. Previous experience in the handling of patient health information and/or medical records is strongly preferred.
Certificate/License – None
Customer Information File Clerk I
GENERAL DESCRIPTION OF POSITION
Under general supervision, but following established policies and procedures, as
well as all applicable banking laws and regulations, including BSA and AML, is
responsible for ensuring all CIF records are set-up and maintained in an accurate
and timely manner. Assists customers and employees with inquiries regarding account set-up.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Responsible for processing CIF changes ensuring all changes have
supporting documentation. This duty is performed daily, about 25% of the time.
2.Processes new account information, entering information on system and
linking related accounts. This duty is performed daily, about 15% of the time.
3.Responsible for monitoring and verifying account captioning to ensure account
information is accurate and complete. This duty is performed daily, about 10% of
4.Processes returned mail and distributes to appropriate person or department.
This duty is performed daily, about 10% of the time.
5.Reviews signature cards to ensure cards are accurate and complete. This
duty is performed daily, about 20% of the time.
6.Knowledgeable of CIF standards and is available to assist customers and
employees with questions and inquiries relating to the CIF area. This duty is
performed daily, about 10% of the time.
7.Periodically moves boxes to the warehouse for record retention purposes. This
duty is performed as needed, about 10% of the time.
8.Perform any other related duties as required or assigned.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a
specific skill area; e.g. data processing, clerical/administrative, equipment
operation, etc, plus 0 to 6 months related experience or training. Or equivalent
combination of education and experience.
The following physical activities described here are representative of those that
must be met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions and expectations.
Highly repetitive, low physical. Highly repetitive type of work which requires
concentration in the performance of tasks for consistent time cycles as prescribed
by the tasks.
While performing the functions of this job, the employee is regularly required to sit;
frequently required to use hands to finger, handle, or feel, reach with hands and
arms; and occasionally required to stand, walk, climb or balance, stoop, kneel,
crouch, or crawl, talk or hear. The employee must occasionally lift and/or move up
to 50 pounds. Specific vision abilities required by this job include close vision;
distance vision; and color vision.
Monday-Friday 8:30am-5:30pm; Rotating Saturday 9:00am-1:00pm
Job Grade 2
Information Clerk - Part Time - Evening
Job ID: 62859
Area of Interest: Service
Location: Baltimore, MD US
Hours of Work: 3p-8:30p M-F
Job Facility: UMMC Midtown Campus
Employment Type: Not Indicated
What You Will Do:
Main Function: Issues visitor passes and directs visitors to appropriate areas throughout the campus. Responds to patient information telephone inquires. Projects a professional image and performs a variety of administrative tasks.
Duties & Responsibilities:
Greets the public/employees in a professional and courteous manner at all times.
Issues visitor passes and provides accurate directions to facility areas.
Alerts Security to any suspicious persons, behaviors, and/or packages.
Maintains and provides accurate and timely information pertaining to patient locations and disposition, as per hospital policy.
Maintains patient confidentiality per federal, state and local laws, as well as, hospital policy.
Assess visitor's needs and works diligently in addressing those needs.
Maintains knowledge of physicians and office locations, administrative personnel and department heads.
Receive packages and mail and assures facilitation of proper distribution as requested.
Demonstrates proper customer services skills by complying with hospital dress codes and maintaining proper business decorum at all times in and around work area.
Demonstrates flexibility in work hours, shifts and work areas in order to meet operational needs of the department.
Demonstrates the use of all equipment in a proper and safe manner.
Follows with all personnel, administrative, and department policies and procedures in a professional and positive manner.
Accepts and implements changes in procedure and policy in a constructive and positive manner.
Demonstrates support and compliance with Maryland GeneralHospital's mission, vision, values, philosophy, goals, objectives and policies.
Performs other duties as assigned by the Director of Security and Special Services.
What You Need to Be Successful:
Education: Minimum high school diploma.
Knowledge of: Basic Computer skills and software applications; typing is helpful.
Experience: One year in a customer service application with the public.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Release Of Information (Roi) Clerk - Palo Alto
The ROI Clerk (Release of Information Clerk) is responsible for processing all incoming requests for medical records such as duplicating records, retrieving documents from electronic health records, duplicating work from Radiology files, and other duties as assigned.
PRINCIPLE ACCOUNTABILITIES include the following. In this position, either directly or through others, the incumbent will:
Order, pull and duplicating records from paper charts
Retrieving documents from electronic health records and saving to a CD
Distributing work created from duplicated Radiology imaging, if requested.
Ensure valid authorization is present to complete ROI requests.
Providing customer service to VA Veterans and associates.
Additional responsibilities and duties may be assigned.
Duplicating records from paper charts typically includes the following processes. Actual steps may vary depending upon the client's unique requirements:
- receiving assembled records and matching with requests
- reviewing the request for verification that it meets client and legal requirements for release
- notifying client or requestor if the request is not compliant with defined requirements
- identifying what needs to be released in accordance with request
- disassembling the record and copying documents in accordance with request
- notating missing dates of service or reports not available as requested on the release
- reassembling the record and returning it to the appropriate Representative for filing
- duplicating paper to paper or paper to electronic file for release on electronic media such as a CD
- preparing documents to be mailed from government mail facilities
- work flow monitoring and performance reporting.
KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge and experience:
High School Diploma or GED
Familiarity with medical terminology
Working knowledge of ROI laws
At least 6 months of medical records experience (may include photocopying, processing, filing or ROI)
Excellent written and verbal communication skills
Ability to work independently, follow detailed instructions with little supervision
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: This position requires the ability to perform the essential duties and responsibilities in the following environment:
Excellent customer service
Basic computer skills
Ability to lift/carry 25 lbs
This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and skills needed. It is not intended as a complete list of job duties, responsibilities and/or essential functions. This description is not intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under their supervision. SourceHOV retains and reserves any or all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. Additionally, SourceHOV is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age sex, national origin, veteran status, creed, ancestry, sexual orientation, gender identity, domestic partner status, marital status, disability, weight, height or AIDS/HIV status.
Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.
Health Information Clerk
Health Information Clerk Description
Responsible and accountable for the record keeping procedures and storage of all medical records in a manner consistent with facility policies and procedures, professional standards, and state and federal laws and regulations for long-term care facilities.
Essential Duties & Responsibilities
Prepares charts for new admissions.
Closes medical records upon discharge.
Develops schedule for and conducts audits of the medical records.
Maintains the computerized physician order program and monitors physician visit schedule.
Maintains master index system.
Orders, maintains, and distributes medical records forms.
Completes sections of the Minimum Data Set as required.
Establishes and monitors procedures to ensure confidentiality of patient information and guard against loss or destruction of data.
Maintains records and completes required forms and documents in accordance with company policy and state and/or federal regulations.
Performs other duties as assigned.
Health Information Clerk Requirements
High school diploma or equivalent.
Working knowledge of medical terminology.
Proficient in the use of personal computer.
Physical Demands & Environment
Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. In compliance with applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
About this Organization
We focus on people. Our residents. Their lives. Their health. Their families. We are one of the largest providers of short-term and long-term health care services in the United States. Through our affiliated entities, services are provided through skilled nursing facilities in 21 states. The commitment is to provide compassionate, family oriented short-term and long-term care. Our affiliated entities focus on individualized care that respects the dignity and rights of the residents. The aim is to care for every resident the way we would care for our family members. We strive to provide residents with services designed to achieve quality care and quality of life. To reach these outcomes we subscribe to quality treatment with a combination of "caring and curing". Select facilities provide Intravenous Therapy Services, Respiratory Therapy Services, Dementia Services and all facilities provide Rehabilitation Services.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
File Clerk - Health Information Management
At Revere Health, we value the health of our patients above all else. As the largest independent multi-specialty physician group in Utah, our healthcare system gives patients the best in communication, quality, coordination and innovation. Founded in 1960 in Provo, Utah, Revere Health has grown to include 29 medical specialties in over 100 locations throughout Utah, Arizona and Nevada.
As one of two Accountable Care Organizations accredited by Medicare in Utah, Revere Health offers a unique, patient-oriented approach to healthcare. We strive to keep medical costs at a minimum while providing the utmost in quality healthcare.
Revere Health: let's live better.
High school graduate. 1 year experience data entry or equivalent computer skills.
Customer Service skills. Must be able to navigate computers and various computer programs.
Description : Duties include scanning and filing documents into an electronic medical record. Daily sorting of paperwork and data entry on a time based schedule.
Keeping security and data confidential while maintaining the integrity of the medical record. Other duties as assigned.
Part-Time Information Desk Clerk
The purpose of this class within the organization is to greet and assist citizens and visitors for the Police Department.
This class works under close supervision according to set procedures.
EXAMPLES OF ESSENTIAL DUTIES
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.
Greets all incoming visitors with courtesy and promptness at the front entrance; ascertains their business; maintains building security while assisting them.
Communicates on the telephone professionally and courteously.
Comprehends and follows Police Department procedures both oral and written.
Establishes and maintains effective working relationships with other employees and members of the public.
Maintains confidentiality about information learned on the job.
Handles money, makes change correctly and issues receipts for requested incident reports.
Writes minor offense reports, both in person and by telephone.
Assists the public with the State of Tennessee Financial Responsibility form.
Completes property receipts and related reports regarding found property presented at the front desk.
Sorts and distributes incoming mail; collects any outgoing mail to be picked up by mail carrier.
Performs other work as assigned.
Minimum Education and Experience
Must be at least twenty-one (21) years of age.
Requires High School graduation or GED equivalent.
Requires someone who has the ability to work all shifts.
Requires some experience as an administrative assistant, receptionist, or closely related experience.
Special Certifications and Licenses:
Note: Some positions in this classification may require that candidates pass a Physical Ability Test designed to verify specific strength/endurance requirements.
Americans with Disabilities Act Compliance
The City of Murfreesboro is an Equal Opportunity Employer. ADA requires the City of Murfreesboro to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
Responsibilities, Requirements and Impacts
Copies, transcribes, enters or posts data or information.
Serves others such as customers, attends to their requests and exchanges information with them.
Requires minimum responsibility for only small quantities of low cost items or supplies where opportunities for achieving economies or preventing loss are negligible.
Uses basic addition and subtraction, such as making change or measuring.
Reads routine sentences, instructions, regulations, procedures or work orders; writes routine sentences and completes routine job forms and incident reports; speaks routine sentences using proper grammar.
Responsible for guiding others, requiring a few decisions, affecting the individual and a few co-workers; works in a stable environment with clear and uncomplicated written/oral instructions, but with some variations from the routine.
Complexity of Work:
Performs semi-routine work, following procedures, with occasional problems; requires normal attention for accurate results.
Impact of Errors:
The impact of errors is very minor – affects only the individual.
Performs sedentary work that involves sitting most of the time, but may involve walking or standing for brief periods of time; lifting objects up to fifteen (15) pounds is required on intermittent basis.
Handles or uses computers or work aids involving little or no latitude for judgment regarding attainment of a standard or in selecting appropriate items.
Safety of Others:
Requires no responsibility for the safety and health of others.
Health Information Clerk Life- Medical Records (L.I.F.E.)
- Health Information Clerk LIFE- Medical Records (Living Independently For Elders)
Maintains medical record integrity through processing monthly admissions and discharges, evaluates & corrects duplicate medical record numbers for patient data integrity and continuity of patient care, files and retrieves medical records, charts or scans late reports, answers the telephone, photocopies and faxes materials according to release of information policy, receives and greets the public, physicians, nursing, patients, and other HIM (Health Information Management) customers in a friendly and welcoming manner. Ensures timely completion of death certificates within NYS regulations.
Responsible for electronically completing the functions of digital imaging and/or importing medical record documents, as well as performing manual operational duties as assigned to ensure the timely and accurate availability of patient information. Performs auditing of the medical record to assure completion of documentation requirements of all disciplines as requested of the LIFE center manager.
REPORTS TO: Center Manager, LIFE
SUPERVISORY RESPONSIBILITIES: None
SKILL AND EDUCATIONAL REQUIREMENTS (MINIMUM):
§ High school graduate.
§ AAS Degree in Secretarial Science or Medical Office Assistant is preferred.
§ Successful completion of a medical terminology course is preferred.
§ Previous experience in a hospital HIM Department or medical office preferred.
§ Previous experience and proficiency in using computers, especially a document imaging system, preferred.
Knowledge, Skills, and Ability
§ Must have good verbal, written, and computer communication skills, and ability to navigate the Internet.
§ Must demonstrate the ability to be detail-oriented and perform tasks at a high rate of accuracy.
§ Proficient with computers and keyboarding skills.
§ Knowledge of Microsoft Word and Excel.
§ Thorough knowledge of medical terminology.
§ Strong organizational and solid clerical and time management skills; as well as the ability to handle multiple tasks simultaneously.
§ Understands and maintains the confidential nature of information handled and discussed.
§ Ability to apply judgment independently, and prioritize tasks.
§ Works in office setting, out of department storage areas and travel to patient care units and other departments.
§ Normal heat, light space, and safe working environment; typical of most office jobs.
§ Occasional exposure to one or more mildly unpleasant physical conditions.
ACTIVITY & STRENGTH: (LIGHT)
Low Lift (floor to knuckle): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Mid Lift (knuckle to shoulder): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
High Lift (shoulder and above): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Full Lift (floor to shoulder): Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Carry: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Push: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Pull: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Overall Strength Category: Occasional 0 to 2.6 hours/day (11-20 lbs.); Frequent 2.7 to 5.3 hours/day (1-10 lbs.); Constant 5.4 to 8 hours/day (negligible)
Dictionary Of Occupational Titles
Constant (C) 67-100% Workday
Frequent (F) 34-66% Workday
Occasional (O) 0-33% Workday
Not Present (N)
- Job Demand
Walk – Frequent
Climb Stairs – Occasional
Stoop – Frequent
Kneel – Occasional
Crouch – Occasional
Reach (immediate) – Frequent
Reach (overhead) – Occasional
Handling – Frequent
Sitting – Frequent
Standing – Frequent
HR Use Only: NYS DOL HR Use Only:
WW HR Use Only: HH
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