Information Clerk Cashier Job Description Sample

POSITION SUMMARY:

Responsible for processing authorizations for requested information, subpoenas, subpoena duces tecum, deposition subpoenas for civil and criminal actions including workers compensation cases, and routine release of information requests in accordance with the regulatory federal and state requirements including HIPAA. Reviews patient charts and selects pertinent parts of the paper and electronic charts to be copied for department and outside copy services in accordance with legal requirements and SMF procedures.

Adherence to regulatory timetables is required. May be required to coordinate and schedule provider depositions.

MINIMUM POSITION REQUIREMENTS

Education/ Knowledge, including Licensure/ Certification/ Registration:

• High School Diploma or equivalent required.

Experience:

• Two years of previous Health Information Management clerical experience preferred.

Skills:

• Strong written and verbal communication skills required. Knowledge of medical terminology strongly preferred. Knowledge of electronic health record systems preferred. Knowledge of HIPAA Privacy act in accordance with release of confidential health information. Knowledge of basic office practices. Requires organization and attention to detail, accuracy, decisive judgment and ability to work with frequent interruption and minimal supervision. Ability to prioritize work assignments in order to ensure delivery of items according to required schedules. Ability to take appropriate action in challenging situations and problem solve. Able to accurately type a minimum of
  35 words per minute. Ability to be flexible and accept change as position may require varied shift work at alternate locations. Interpersonal and oral communication skills necessary to effectively interact in a cooperative manner with management and supervisory

The performance profile includes the job description and related competencies. This list of job elements, responsibilities, skills, duties, requirements, and conditions is descriptive of the current job and is not exhaustive. Management reserves the right to revise the job

description or require that other tasks be performed as circumstances change (for example, emergencies, changes in personnel/ workload, or technical development).

Job Details

Working Title: Health Information Services ClerkJob Class: Office & Admin Specialist Intermediate

Who May Apply: Open to all qualified job seekers

Date Posted: 02/15/2019

Closing Date: 02/25/2019

Hiring Agency/Seniority Unit: Department of Human Services / 6AM DHS Anoka Metro Trt Ctr AFSCME

Division/Unit: Direct Care & Treatment Services / Support Services

Work Shift/Work Hours: Day Shift

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $16.85 - $22.34/hourly; $35,183 - $46,646/annually

Job Class Option: None

Classified Status: Classified

Connect 700 Program Eligible: Yes

Job Summary

Job Summary

The Health Information Services Clerk supports the Health Information Management Services (HIMS) Department of the Anoka Metro Regional Treatment Center. In this role, the Health Information Services Clerk demonstrates a commitment to uphold all data privacy rules, statutes, accreditation and licensing requirements while working with patient information and medical records. The Health Information Services Clerk maintains positive working relationships with a variety of stakeholders including co-workers, patients, outside agencies and the general public.

Primary Responsibilities Include:

• Analyzing medical records for completeness, accuracy and compliant with standards and requirements

• Performing Health Information Management Systems related work so medical records, admissions, and other necessary functions are carried out efficiently and effectively

• Maintaining the facility's patient census reporting process so accurate records and reports are available

• Responding to information requests related to hand gun permit applications

• Responding to requests for release of patient information from the medical record, ensuring that all data privacy rules, state and federal statues are met

• Assisting in providing continuity and operational effectiveness of Document Management System by scanning patient records, reports, court orders

Qualifications

Minimum Qualifications:

• Customer Service skills sufficient to respond to internal and external customers in a respectful and professional manner

• Data Entry skills sufficient to locate, update, and retrieve health information from a variety of databases

• English Language skills sufficient to compose correspondence with accurate spelling, grammar and punctuation; and to communicate effectively with co-workers, customers and the general public

• Physical Demands of this position include lifting, standing, sitting, pulling, stooping; ability to lift and move paper and batched documents of up to 20 pounds; ability to move arms on a continual basis sufficient to sort and file documents

• Specialized Terminology including medical terminology;, document management, scanning, indexing and quality control

• Spreadsheet Skills sufficient to develop and modify basic spreadsheets; and sort and extract data

• Typing/Keyboarding skills sufficient to complete a variety of reports, letters and data summaries

• Word processing skills sufficient to develop and modify a variety of correspondence, records and reports; develop forms and charts

Additional Requirements

To facilitate proper crediting, please ensure that you clearly describe your experience in the areas listed above.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

EDUCATION VERIFICATION - Applicants will be required to provide a copy of their high school diploma at time of interview OR copies of their college transcript or college degree/diploma at time of interview. Copies of the college degree/diploma are acceptable ONLY if it clearly identifies the field in which it was earned.

Application Details

Why Work For Us

GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

Our mission as an employer is to actively recruit, welcome and support a workforce, which is diverse and inclusive of people who are underrepresented in the development of state policies, programs and practices, so that we can support the success and growth of all people who call Minnesota home.

How to Apply

Click "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Nicole Bauer at nicole.l.bauer@state.mn.us

If you are a Connect 700 applicant, please email your certificate and the job ID to Heidi Peura at heidi.peura@state.mn.us by the position close date.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 for assistance.

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance you need.

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Salary Range: $25.21 - $31.07

Summary of Duties: The Health Information Clerk maintains daily workflow, ensuring that reports and records are received, prepped, scanned, and distributed in a timely efficient manner to avoid delay in further processing and to meet established requirements. This position will perform various Health Information Management Department functions including responding to medical record requests; prepping and scanning records; birth certificate processing with other duties as assigned.

Educational Requirements:
High School graduate required. Satisfactory completion of a course in medical terminology.

Experience Requirements:
Previous acute care hospital Health Information Management Department experience required.

Previous experience with imaging equipment desirable. Keyboard proficiency is required.

Special Skills or Abilities: Knowledge of medical record content/documentation requirements.

Familiarity with applicable laws regarding confidentiality and release of information. The ability to work well and communicate effectively with persons of varying educational and cultural backgrounds.

We're a nonprofit, regional healthcare network with two hospitals, numerous outpatient medical offices, a multi-specialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.

From our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley.

The Health Information Clerk is responsible for assembling, locating, retrieving, logging, delivering, and filing medical records. Answers the telephone and directs calls. Organizes, delivers, interfiles and follows-up on dictated and loose reports.

Required Skills

• Demonstrates the ability to file alphabetically and numerically

• A high level of professionalism and effective communication skills is needed for interaction with physicians, physician office staff, hospital staff, patients and visitors

• Legible handwriting and printing is mandatory.

• Typing speed of 30 wpm

Required Experience

• High school graduate or G.E.D. preferred.

• Medical terminology preferred

• Previous Health Information Management Department or medical office experience preferred

• Familiarity with computers preferred

• Must have a motor vehicle, valid California driver's license, current vehicle registration and motor vehicle insurance

• Basic windows and mouse skills preferred

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V

Characteristics of Work Benefits Supplemental Questions

This is clerical work involving the maintenance of medical and psychiatric records of patients admitted to state hospitals and county health departments. Employees schedule appointments and review medical record charts to determine compliance with standards established by state statute; index, code, and file medical records and related correspondence; and locate and retrieve medical records upon request from an authorized agency, hospital, or physician.

Work may also include calculating billing and insurance information related to the patient. Supervision is generally received from an administrative superior.

Examples of Work:

Examples of work performed in this classification include, but are not limited to, the following:

Monitors entries made into medical record documents to ensure that all information is legible, complete, and signed.

Reviews patient records to determine potentially compensable events involving possible hospital liability.

Computes simple statistics such as percentages.

Records data such as number of admissions, discharges, and transfers into Forensic Service Ledger.

Types patient information onto required documents such as social security forms.

Composes and types routine letters of notification to physicians with overdue medical records.

Locates, photostats, and mails medical records requested by other hospitals, agencies, and physicians; composes letters requesting medical records needed from other hospitals and physicians.

Reviews medical records to complete statistical questionnaires received from such agencies as the Department of Mental Health or from the American Hospital Association.

Types statistical forms and reports.

Collects fees and mails statements to patients with overdue accounts.

Interviews patients and records income levels.

Calculates payments for patient services based on nature of service provided and appropriate sliding scale fee.

Performs related or similar duties as required or assigned.

Minimum Qualifications:

These minimum qualifications have been agreed upon by Subject Matter Experts (SMEs) in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes he/she is qualified for the job although he/she does not have the minimum qualifications set forth below, he/she may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the Mississippi State Personnel Board in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position.

EXPERIENCE/EDUCATIONAL REQUIREMENTS:

Education:

Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma);

AND

Experience:

One (1) year of work experience as described in the duties.

Substitution Statement:

Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma), related education, and related experiences may be substituted on an equal basis.

Essential Functions:Additional essential functions may be identified and included by the hiring agency. The essential functions include, but are not limited to, the following:
1.Reviews files and gathers data to maintain accurate medical and psychiatric records.
2.Performs receptionist duties.
3.Performs general clerical duties associated with organizing and maintaining medical records.

Description

• Performs all departments clericalfunctions including but not limited to, death processing, assembly, recordretrieval, emergency release of information, transcription processing,record creation and loose document and record filing

• Processes Discharged patient'srecords. Retrieves Discharge records from nursing units. PreparesDischarge records for scanning. Scans Discharge records

• Greets physicians and other visitors andprovide assistance during their visits to the department

• Process death records and release remains,including updating the death register

• Answers all incoming calls by the thirdring and assist the customer with the least amount of transfers possible.

• Responds to phone and fax requests forrelease of medical records required for patient care

• Processes patient transfer requests

Qualifications

• High school diploma or equivalent required

• One year in a heavy customer serviceposition required

• Some stress due to deadlines

• Computer skills preferred

Parallon believes that organizations that continuously learn and improve will thrive. That's why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

Shift: Thurs-Saturday 8:00 pm to 430 am

Job Summary – The Health Information Management Clerk is responsible for retrieving and reconciling medical records and loose documentation from ancillary departments and nursing units. Other duties may include routine data entry of unbilled reason codes (URCs), timely scanning and indexing of late loose documentation, assisting with release of information (ROI) requests, answering phones, processing accounts assigned to the facility's Horizon Patient Folder (HPF)/ McKesson Patient Folder (MPF) work queues and processing HIM mail. This position may work a day or night shift, and may work with limited supervision, depending upon the staffing needs of the facility HIM department.

Duties (included but not limited to):

• Retrieves discharged medical records from various nursing units and ancillary departments through the hospital and reconciles them using MEDITECH compiled reports and/or automated reconciliation to ensure that all records are accounted for and ready by the deadline for daily pickup by the courier.

• Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to HSC Document Imaging.

• Batches, labels and routes loose reports, late charts and/or late documentation to HSC Document Imaging.

• Scans and indexes loose reports/documents that are identified as critical to coding and prioritize them according to policy.

• May perform routine data entry to assist in updating applicable unbilled reason codes (URCs) into appropriate systems (HPF/MPF, MEDITECH, Reconciliation Tool) if chart not received/reconciled within established timeframes.

• Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and record retention of documents and/or other Alternate Media that cannot be scanned into HPF to include monitor strips (e.g. fetal monitor strips, EKGs, etc.).

• Assists customers with ROI requests, ensuring the validity and authorization of the request, routing to C I O X, and processing urgent requests on a limited basis

• May assist with the physician suspension process by printing, stuffing and sending out notice letters when directed, making reminder calls, or recording suspension data in MEDITECH.

• Processes facility specific HIM mail as applicable.

• May assist with physician questions related to HPF and the physician portal or other issues that may arise.

• Maintains or exceeds established productivity and quality standards.

• Practices and adheres to the Company's Code of Conduct philosophy and Mission and Value statement.

• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment, work structure/processes, or requirements positively and proficiently.

• Communications – communicates clearly, proactively, and concisely with all key stakeholders; able to maintain effectiveness when dealing with difficult situations or people.

• Customer Focus – ensuring that the customer perspective is a driving force behind decisions and activities; implementing services and practices that meet the customers and organization's needs.

• Initiating Action – takes prompt action to accomplish objectives; responds quickly and

independently, and takes action that goes beyond the job requirements in order to achieve objectives.

• Managing Work – effectively managing one's time and resources to ensure that work is completed efficiently.

• Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Work Standards – setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments.

• Computer Proficiency - Must demonstrate proficiency in computer skills and some knowledge of regulatory compliance.

EDUCATION

• High school diploma or equivalent required

EXPERIENCE

• 1 year experience in an office or hospital environment preferred. Previous experience in the handling of patient health information and/or medical records is strongly preferred.

#ParallonBCOM

Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

Health Information Clerk

Pay Grade: 33

The College of Veterinary Medicine is seeking a HealthInformation Clerk II, Level 2, to perform clerical duties to maintain thefunction of the Health Information Unit by making sure that records areproperly processed and maintained in accordance with established policies andlegal guidelines and ensuring that clinicians (faculty, residents, interns) andother healthcare providers comply with established standards for proper recordcompletion. Under limited supervision, this position may make independentdecisions based on documented policies and procedures.

Typical Duties and

Responsibilities:

Performs comprehensive chart assembly and ensures theaccurate placement of all medical reports and documents. Performs complexanalyses of patient records to determine level of completion and/or deficiencyof record.

Extracts data from record for completion of statistics. Inputs data into computer and verifiesaccuracy and validity of data entered. Converts paper record to electronicstatus via document scanning and uploading.

Inputs, corrects, and reads dataregarding chart locations, chart deficiencies, registration of owners, episodesof care, and patient entries. Assists inmaintaining an accurate and up to date Incomplete and Delinquent RecordManagement and Reporting system. Provides follow up analyses of patient recordsreturned by faculty, residents, interns, and healthcare providers, indicatingwhether or not chart deficiencies have been corrected.

Enters demographicinformation; performs data review for accuracy and completeness. Performs forms management inventory. Assistsin verifying data for statistical reporting.

Provides routine release of information. May provide work direction toHealth Information Clerk I and Health Information Clerk II Level I personnel.Performs other related duties as required.

Knowledge, Skills, and Abilities Needed:

Knowledge of medical terminology. Excellent interpersonal, communication, and customer service skills.

Record maintenance skills. Excellent computer skills, including proficiency in Microsoft Word and Excel, Adobe, and Word Perfect. Ability to solve problems.

Ability to maintain confidentiality. Ability to work with a diverse population. Ability to pay close attention to fine details and maintain high degree of accuracy.

Ability to multi-task. Ability to work independently with frequent interruptions. Ability to provide work direction to staff.

Minimum Qualifications:

High school diploma or equivalent. Must be at least 18 years old.

Six (6) months of relevant experience. Individual will be expected to complete certain testing requirements in order to advance.

Parallon believes that organizations that continuously learn and improve will thrive. That's why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

Rotating evenings and weekends

Job Summary – The Health Information Management Clerk is responsible for retrieving and reconciling medical records and loose documentation from ancillary departments and nursing units. Other duties may include routine data entry of unbilled reason codes (URCs), timely scanning and indexing of late loose documentation, assisting with release of information (ROI) requests, answering phones, processing accounts assigned to the facility's Horizon Patient Folder (HPF)/ McKesson Patient Folder (MPF) work queues and processing HIM mail. This position may work a day or night shift, and may work with limited supervision, depending upon the staffing needs of the facility HIM department.

Duties (included but not limited to):

• Retrieves discharged medical records from various nursing units and ancillary departments through the hospital and reconciles them using MEDITECH compiled reports and/or automated reconciliation to ensure that all records are accounted for and ready by the deadline for daily pickup by the courier.

• Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to HSC Document Imaging.

• Batches, labels and routes loose reports, late charts and/or late documentation to HSC Document Imaging.

• Scans and indexes loose reports/documents that are identified as critical to coding and prioritize them according to policy.

• May perform routine data entry to assist in updating applicable unbilled reason codes (URCs) into appropriate systems (HPF/MPF, MEDITECH, Reconciliation Tool) if chart not received/reconciled within established timeframes.

• Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and record retention of documents and/or other Alternate Media that cannot be scanned into HPF to include monitor strips (e.g. fetal monitor strips, EKGs, etc.).

• Assists customers with ROI requests, ensuring the validity and authorization of the request, routing to C I O X, and processing urgent requests on a limited basis

• May assist with the physician suspension process by printing, stuffing and sending out notice letters when directed, making reminder calls, or recording suspension data in MEDITECH.

• Processes facility specific HIM mail as applicable.

• May assist with physician questions related to HPF and the physician portal or other issues that may arise.

• Maintains or exceeds established productivity and quality standards.

• Practices and adheres to the Company's Code of Conduct philosophy and Mission and Value statement.

• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment, work structure/processes, or requirements positively and proficiently.

• Communications – communicates clearly, proactively, and concisely with all key stakeholders; able to maintain effectiveness when dealing with difficult situations or people.

• Customer Focus – ensuring that the customer perspective is a driving force behind decisions and activities; implementing services and practices that meet the customers and organization's needs.

• Initiating Action – takes prompt action to accomplish objectives; responds quickly and

independently, and takes action that goes beyond the job requirements in order to achieve objectives.

• Managing Work – effectively managing one's time and resources to ensure that work is completed efficiently.

• Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Work Standards – setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments.

• Computer Proficiency - Must demonstrate proficiency in computer skills and some knowledge of regulatory compliance.

EDUCATION

• High school diploma or equivalent required

EXPERIENCE

• 1 year experience in an office or hospital environment preferred. Previous experience in the handling of patient health information and/or medical records is strongly preferred.

#ParallonBCOM

Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.