Information Clerk Cashier Job Description Sample

Parallon is one of the country's largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients. Our track record of results is among the best in the industry. We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.

Shift: Thurs-Saturday 8:00 pm to 430 am

Job Summary – The Health Information Management Clerk is responsible for retrieving and reconciling medical records and loose documentation from ancillary departments and nursing units. Other duties may include routine data entry of unbilled reason codes (URCs), timely scanning and indexing of late loose documentation, assisting with release of information (ROI) requests, answering phones, processing accounts assigned to the facility's Horizon Patient Folder (HPF)/ McKesson Patient Folder (MPF) work queues and processing HIM mail. This position may work a day or night shift, and may work with limited supervision, depending upon the staffing needs of the facility HIM department.

Duties (included but not limited to):

• Retrieves discharged medical records from various nursing units and ancillary departments through the hospital and reconciles them using MEDITECH compiled reports and/or automated reconciliation to ensure that all records are accounted for and ready by the deadline for daily pickup by the courier.

• Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to HSC Document Imaging.

• Batches, labels and routes loose reports, late charts and/or late documentation to HSC Document Imaging.

• Scans and indexes loose reports/documents that are identified as critical to coding and prioritize them according to policy.

• May perform routine data entry to assist in updating applicable unbilled reason codes (URCs) into appropriate systems (HPF/MPF, MEDITECH, Reconciliation Tool) if chart not received/reconciled within established timeframes.

• Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and record retention of documents and/or other Alternate Media that cannot be scanned into HPF to include monitor strips (e.g. fetal monitor strips, EKGs, etc.).

• Assists customers with ROI requests, ensuring the validity and authorization of the request, routing to C I O X, and processing urgent requests on a limited basis

• May assist with the physician suspension process by printing, stuffing and sending out notice letters when directed, making reminder calls, or recording suspension data in MEDITECH.

• Processes facility specific HIM mail as applicable.

• May assist with physician questions related to HPF and the physician portal or other issues that may arise.

• Maintains or exceeds established productivity and quality standards.

• Practices and adheres to the Company's Code of Conduct philosophy and Mission and Value statement.

• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment, work structure/processes, or requirements positively and proficiently.

• Communications – communicates clearly, proactively, and concisely with all key stakeholders; able to maintain effectiveness when dealing with difficult situations or people.

• Customer Focus – ensuring that the customer perspective is a driving force behind decisions and activities; implementing services and practices that meet the customers and organization's needs.

• Initiating Action – takes prompt action to accomplish objectives; responds quickly and

independently, and takes action that goes beyond the job requirements in order to achieve objectives.

• Managing Work – effectively managing one's time and resources to ensure that work is completed efficiently.

• Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Work Standards – setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments.

• Computer Proficiency - Must demonstrate proficiency in computer skills and some knowledge of regulatory compliance.

EDUCATION

• High school diploma or equivalent required

EXPERIENCE

• 1 year experience in an office or hospital environment preferred. Previous experience in the handling of patient health information and/or medical records is strongly preferred.

#ParallonBCOM

Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

Let's talk about meaningful work, an important role and a career move that can transform your future. At OptumCare, we focus on prevention and the complete coordination of care for our patients. Join us and you'll be part of a team dedicated to patient-centered, safe and effective health care. Your skills and talents will make an important impact on our patients while you open doors for yourself that simply do not exist in any other organization.

If you are located in Phoenix, AZ, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

To collect, maintain, and make available to authorized users timely, accurate and complete charts. Prioritizes, locates, electronically tracks, and sees to the appropriate location of records in accordance with established standards.

• Assist in the coding process, provide support and act as a general liaison for the coding team

• Build and sustain effective relationships between the health plan, provider groups, network managers and colleagues

• Retrieves and electronically tracks charts

• Perform chart chases for projects

• Download patient records from various EMR systems

• Submit electronic files to record management system

• Create and maintain incoming files by identifying the correct patient information

• Create, send, and tracks communications to physicians and provider groups

• Respond to provider requests by directing them to appropriate internal or external resources

• Prepare, analyze and maintain reports

• Additional tasks as assigned

Required Qualifications:

• High School Diploma / GED or higher education

• 1 years of experience in an office setting and working with others as part of a team

• Microsoft Office products: Outlook, Excel, Word

• Local telecommute / remote based position within Phoenix - travel up to 25%

Preferred Qualifications:

• Experience with Data RAP, Alliance, Facets systems and any other Electronic Medical Records

• Ability to prioritize tasks and meet deadlines

• Solve routine problems by following established procedures

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: HIM, Clerk, EMR, Coder, coding, Data RAP, Alliance, Facets systems and Electronic Medical Records, Optum, Phoenix, UHG

Knowledge, Skills, And Abilitites

Knowledge of the standard principles and practices of cashiering and collections.

Knowledge of and ability to operate a computer or other technology using standard or customized computer or systems software applications appropriate to the assigned tasks.

Ability to learn and adapt to advances in computer and electronics device technology and software.

Ability to maintain records and to prepare reports and summaries.

Ability to post and file numerical data rapidly and accurately.

Ability to perform basic mathematical computations to include addition, subtraction, multiplication and division accurately and quickly.

Ability to communicate effectively verbally, in person, over the telephone, and electronically with colleagues, members of the public and outside agencies to answer questions and solve issues.

Ability to work under pressure with frequent interruptions and interact with customers who at times may be irate and difficult.

Ability to effectively use computer software applications (spreadsheets, databases, word processors, e-mail, etc.).

Ability to support and provide equitable service to all customers.

Ability to maintain customer confidentiality.

Ability to move objects weighing up to forty (40) pounds up to 33% of the time, objects weighing up to twenty (20) pounds from 34-66% of the time, and to move objects weighing up to ten (10) pounds from 67-100% of the time.

Ability to communicate effectively, orally and in writing.

Ability to adhere to safety policies, procedures, and guidelines.

Ability to walk or sit from 51 to 75% of the time; to stand from 26 to 50% of the time; and to reach, bend, stoop, squat, kneel, and pull up to 25% of the time.

LocationBrooklyn, New YorkShift:Day (United States of America)Description:File Clerks Help Make It Possible

File Clerk

• Health Information Management

• Part-Time

• Days

NewYork-Presbyterian Brooklyn Methodist Hospital has been providing outstanding medical care to the surrounding communities for over 135 years and is dedicated to providing the highest quality, most compassionate care to patients in our community. The File Clerk is responsible for all clerical functions associated with filing, compiling, copying and scanning medical records and reports.

The File Clerk will maintain confidential information acquired concerning the personal, financial and medical or employment status of patients of NewYork-Presbyterian Brooklyn Methodist Hospital and their families.. Feel the pride of making tomorrow better for countless individuals. You Make It possible!

This is a part-time 8:00AM - 4:00PM day shift position. This position includes Saturday, Sunday, and one shift during the week.

Required Criteria

• High School Diploma or equivalent required

• Minimum of one year of clerical experience

• An interpersonal skill necessary in order to communicate effectively with patients, patient's families, physicians, and other health care providers

Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today.

• #1 in New York, "America's Best Hospitals 2017-2018." - U.S.News & World Report
• 2018 "Best Places to Work: Employee's Choice." - Glassdoor
• 2018 "Employees' Choice: Top CEOs" - Glassdoor
• 2018 "America's Best Employers." - Forbes
• 2018 "150 Top Places to Work in Healthcare." - Becker's Healthcare
• 2018 "Top-Rated Work Places: Best Hospitals" - Indeed

Discover why we're #1 in New York and a best employer at: nyp.org/careers

NewYork-Presbyterian Hospital is an equal opportunity employer.

Job ID: 62859

Area of Interest: Service

Location: Baltimore, MD US

Hours of Work: 3p-8:30p M-F

Job Facility: UMMC Midtown Campus

Employment Type: Not Indicated

Shift: EVENING

What You Will Do:

Main Function: Issues visitor passes and directs visitors to appropriate areas throughout the campus. Responds to patient information telephone inquires. Projects a professional image and performs a variety of administrative tasks.

Duties & Responsibilities:

• Greets the public/employees in a professional and courteous manner at all times.

• Issues visitor passes and provides accurate directions to facility areas.

• Alerts Security to any suspicious persons, behaviors, and/or packages.

• Maintains and provides accurate and timely information pertaining to patient locations and disposition, as per hospital policy.

• Maintains patient confidentiality per federal, state and local laws, as well as, hospital policy.

• Assess visitor's needs and works diligently in addressing those needs.

• Maintains knowledge of physicians and office locations, administrative personnel and department heads.

• Receive packages and mail and assures facilitation of proper distribution as requested.

• Demonstrates proper customer services skills by complying with hospital dress codes and maintaining proper business decorum at all times in and around work area.

• Demonstrates flexibility in work hours, shifts and work areas in order to meet operational needs of the department.

• Demonstrates the use of all equipment in a proper and safe manner.

• Follows with all personnel, administrative, and department policies and procedures in a professional and positive manner.

• Accepts and implements changes in procedure and policy in a constructive and positive manner.

• Demonstrates support and compliance with Maryland GeneralHospital's mission, vision, values, philosophy, goals, objectives and policies.

• Performs other duties as assigned by the Director of Security and Special Services.

What You Need to Be Successful:

Education: Minimum high school diploma.

Knowledge of: Basic Computer skills and software applications; typing is helpful.

Experience: One year in a customer service application with the public.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Characteristics of Work Benefits Supplemental Questions

This is clerical work involving the maintenance of medical and psychiatric records of patients admitted to state hospitals and county health departments. Employees schedule appointments and review medical record charts to determine compliance with standards established by state statute; index, code, and file medical records and related correspondence; and locate and retrieve medical records upon request from an authorized agency, hospital, or physician.

Work may also include calculating billing and insurance information related to the patient. Supervision is generally received from an administrative superior.

Examples of Work:

Examples of work performed in this classification include, but are not limited to, the following:

Monitors entries made into medical record documents to ensure that all information is legible, complete, and signed.

Reviews patient records to determine potentially compensable events involving possible hospital liability.

Computes simple statistics such as percentages.

Records data such as number of admissions, discharges, and transfers into Forensic Service Ledger.

Types patient information onto required documents such as social security forms.

Composes and types routine letters of notification to physicians with overdue medical records.

Locates, photostats, and mails medical records requested by other hospitals, agencies, and physicians; composes letters requesting medical records needed from other hospitals and physicians.

Reviews medical records to complete statistical questionnaires received from such agencies as the Department of Mental Health or from the American Hospital Association.

Types statistical forms and reports.

Collects fees and mails statements to patients with overdue accounts.

Interviews patients and records income levels.

Calculates payments for patient services based on nature of service provided and appropriate sliding scale fee.

Performs related or similar duties as required or assigned.

Minimum Qualifications:

These minimum qualifications have been agreed upon by Subject Matter Experts (SMEs) in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes he/she is qualified for the job although he/she does not have the minimum qualifications set forth below, he/she may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the Mississippi State Personnel Board in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position.

EXPERIENCE/EDUCATIONAL REQUIREMENTS:

Education:

Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma);

AND

Experience:

One (1) year of work experience as described in the duties.

Substitution Statement:

Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma), related education, and related experiences may be substituted on an equal basis.

Essential Functions:Additional essential functions may be identified and included by the hiring agency. The essential functions include, but are not limited to, the following:
1.Reviews files and gathers data to maintain accurate medical and psychiatric records.
2.Performs receptionist duties.
3.Performs general clerical duties associated with organizing and maintaining medical records.

Salary Range: $28.36 - $34.59

Summary of Duties: The Health Information Clerk maintains daily workflow, ensuring that reports and records are received, prepped, scanned, and distributed in a timely efficient manner to avoid delay in further processing and to meet established requirements. This position will perform various Health Information Management Department functions including responding to medical record requests; prepping and scanning records; birth certificate processing with other duties as assigned.

Educational Requirements:
High School graduate required. Satisfactory completion of a course in medical terminology.

Experience Requirements:
Previous acute care hospital Health Information Management Department experience required.

Previous experience with imaging equipment desirable. Keyboard proficiency is required.

Special Skills or Abilities: Knowledge of medical record content/documentation requirements.

Familiarity with applicable laws regarding confidentiality and release of information. The ability to work well and communicate effectively with persons of varying educational and cultural backgrounds.

The Position

DEFINITION

Under direct supervision of the Pool Manager, the Office Clerk-Cashier performs administrative duties and responsibilities related to aquatic programs and other duties as assigned.

CLASS CHARACTERISTICS

This part-time position assists administrative staff with clerical and other office responsibilities as needed, and may be assigned to other administrative positions based on staffing needs.

Examples of Duties

• Receives and accounts for monies received from swimming class registration, pool usage and equipment rental.

• Conducts sales transactions, operates the cash register and other office equipment.

• Performs record keeping and related clerical duties.

• Provides information and assistance to customers and patrons in person and over the telephone.

• Explains programs, policies and procedures.

• Enforces facility rules and regulations.

• Maintains efficient functioning of office area.

• Controls admittance to the facility.

• Provides security for patrons' personal belongings checked into baggage claim area.

• Administers first aid/CPR.

• Understands and performs customer service to all patrons.

Minimum Qualifications

• Fifteen (15) years of age

• Graduation from or currently enrolled in an educational institution working toward a high school diploma, GED or equivalent

• Positions assigned to aquatics facilities require valid First Aid and CPR certificates

• Some positions may require the ability to type 30 words per minute

Supplemental Information

To Apply: APPLY ONLINE ONLY: http://www.ci.richmond.ca.us. Submit a City of Richmond Employment Application AND Responses to the Supplemental Questionnaire.

IMMIGRATION REFORM CONTROL ACT: In compliance with the Immigration Reform Control Act of 1986, individuals offered employment by the City of Richmond will be required to show documentation of eligibility to work in the United States as a condition of employment.

NON-DISCRIMINATION POLICY: The City's policy prohibits discrimination against any applicant on the basis of race, color, age, physical, or mental disability, religion, creed, sex, sexual orientation or national origin.

EOE/ADA/DRUG-FREE WORKPLACE

WEBSITE: www.ci.richmond.ca.us

POSITION SUMMARY:

Responsible for processing authorizations for requested information, subpoenas, subpoena duces tecum, deposition subpoenas for civil and criminal actions including workers compensation cases, and routine release of information requests in accordance with the regulatory federal and state requirements including HIPAA. Reviews patient charts and selects pertinent parts of the paper and electronic charts to be copied for department and outside copy services in accordance with legal requirements and SMF procedures.

Adherence to regulatory timetables is required. May be required to coordinate and schedule provider depositions.

MINIMUM POSITION REQUIREMENTS

Education/ Knowledge, including Licensure/ Certification/ Registration:

• High School Diploma or equivalent required.

Experience:

• Two years of previous Health Information Management clerical experience preferred.

Skills:

• Strong written and verbal communication skills required. Knowledge of medical terminology strongly preferred. Knowledge of electronic health record systems preferred. Knowledge of HIPAA Privacy act in accordance with release of confidential health information. Knowledge of basic office practices. Requires organization and attention to detail, accuracy, decisive judgment and ability to work with frequent interruption and minimal supervision. Ability to prioritize work assignments in order to ensure delivery of items according to required schedules. Ability to take appropriate action in challenging situations and problem solve. Able to accurately type a minimum of
  35 words per minute. Ability to be flexible and accept change as position may require varied shift work at alternate locations. Interpersonal and oral communication skills necessary to effectively interact in a cooperative manner with management and supervisory

The performance profile includes the job description and related competencies. This list of job elements, responsibilities, skills, duties, requirements, and conditions is descriptive of the current job and is not exhaustive. Management reserves the right to revise the job

description or require that other tasks be performed as circumstances change (for example, emergencies, changes in personnel/ workload, or technical development).