Information Clerk Cashier Job Description Sample

40 hours/week

Lebanon, NH

Responsible for the preparation, sorting, and internal delivery of inter-office and U.S. Postal Service mail. Processes outgoing mail and keeps track of cost centers and total volume and postage.

• Processes USPS outgoing mail by use of the electronic scale or mechanical scale.

• Sorts incoming USPS mail and inter-office mail according to procedures.

• Loads and drives truck between Mail Center distribution building and DHMC campus.

• Picks up all outgoing mail from delivery points. Delivers express, special delivery, and perishable items directly unless a scheduled delivery will accomplish timely receipt.

• Performs all presort mailing requirements, including zip code sorting, determination of density for qualification, labeling, banding, traying, and residual tally. Prepares statement of volumes and cost to accompany mailings.

• Provides window service to customers: sell stamps; postal stationery; imprinted postage for personal articles mailed. Documents cash transactions and count total cash funds and stamps on hand.

• Maintains the security of articles of value on site and ensure confidentiality of information concerning patients or correspondence.

• Performs other duties as required or assigned.

Minimum Qualifications:

• High school graduate or equivalent.

• Must have a valid Vermont or New Hampshire driver's license and pass medical evaluation for driving DHMC truck by Occupation Medicine.

• Valid Vermont or New Hampshire driver's license.

Overview

Provides Medical Center information to patients, families and visitors. Functions as a resource to volunteers working at the Information Desk.

Responsibilities

• Ensures all volunteers provide courteous service to patients and visitors requesting assistance.

• Ensures all new volunteers are aware of duties and familiarizes them with policies and procedures.

• Maintains knowledge of CentraState's departments and services.

• Maintains policies & procedure manual for the Information Desk under the supervision of the Director.

Qualifications

Education:

• High school diploma or equivalency required.

Work Experience:

• Previous experience in Guest Services and/or experience in a healthcare facility preferred..

Licenses and Certifications:

• N/A

Strong customer service skills.

Physical Demands

Working Conditions:

Normal office environment.

Exposure:

Potential for exposure to blood and/or body fluids.

Physical Demands:

Sitting

• Continuously

Standing/Walking

• Occasionally

Kneeling/Stooping

• Never

Bending/Climbing

• Never

Reaching above shoulder, at waist or below waist

• Never

Lifting/Pushing or Pulling up to 40 pounds

• Never

Lifting/Pushing or Pulling over 40 pounds – Never

Typing/Filing

• Occasionally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Options

• This position serves as a release of information clerk to review, complete and secure medical information requests and files.

• A fully qualified typist (computer keyboard) with a minimum of 40 WPM is required.
• English language, correct grammar, spelling, punctuation, capitalization, and format to prepare written correspondence, forms or reports.
• Standard office equipment, such as computers, typewriters, copiers, fax machines, and telephone systems.
• General medical ethics, telephone etiquette, excellent communications and customer service skills and basic medical terminology.
• Privacy Act, Freedom of Information Act, Health Insurance Portability and Accountability Act, Drug Abuse Offense and Treatment Act, and Comprehensive Alcohol Abuse amendments.

• High School diploma or General Educational Development (GED) equivalency.

• At least 1-2 year relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.

Purpose of Your Job Position

The primary purpose of your job position is to maintain resident medical records and health information systems in accordance with current federal and state guidelines as well as in accordance with our facility's established privacy policies and procedures.

Education

Must possess, as a minimum, a high school diploma or GED.

Experience

• Must be able to type a minimum of 45 words per minute and use dictation equipment. A working knowledge of medical terminology, anatomy and physiology, legal aspects of health information, coding, indexing, etc., preferred but not required.

• On-the-job training provided in medical record and health information system procedures.

Specific Requirements

• Must be able to read, write, speak, and understand the English language.

• Must possess the ability to make independent decisions when circumstances warrant such action.

• Must possess the ability to deal tactfully with personnel, residents, visitors and the general public.

• Must be knowledgeable of medical terminology.

• Must possess the ability to work harmoniously with other personnel.

• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.

• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.

• Be able to follow written and oral instructions.

• Be knowledgeable in computers, data retrieval, input and output functions, etc.

• Must not pose a direct threat to the health or safety of other individuals in the workplace.

Job Description:

Kapi'olani Medical Center for Women & Children is Hawai'i's only maternity, newborn and pediatric specialty hospital. It is well recognized as Hawai'i's leader in the care of women, infants and children.

With 243 beds, the not-for-profit hospital delivers 6,000 babies a year, and is also a medical teaching and research facility. Specialty services for patients throughout Hawai'i and the Pacific Region include intensive care for infants and children, 24-hour emergency pediatric and adult care, critical care air transport and high-risk perinatal care. Over 1,500 employees and more than 630 physicians provide specialty care at Kapi'olani. The hospital is home to the Kapi'olani Women's Center and the Women's Cancer Center, and offers numerous community programs and services, such as specialty pediatric clinics, the Kapi'olani Child Protection Center and the Sex Abuse Treatment Center.

Health Information Services (HIS) processes patient medical records and releases health information to patients, physicians, and other outside facilities for treatment, payment, or review. HIS is the custodian and gatekeeper for privacy of the organization's medical records and also generates the coding procedures for data collection, research, and reimbursement. With the widespread computerization of health records and other information sources, including hospital administration functions and health human resources information, health informatics and health information technology are being increasingly used in the health care sector.

If you are meticulous and highly organized with information management, you could be the ideal candidate for our Health Records Clerk position. In this role, you would play a key role in ensuring that patient records are maintained and protected according to the quality standards of Hawai'i Pacific Health and Kapi'olani Information Services.

This includes: general patient record maintenance (record assembly, record inventory, master patient index validation and assisting physicians with the completion of records), as well as directing phone calls to appropriate parties and assists with record requests as needed. We are looking for someone who is able to work independently with minimal supervision and shares our commitment to delivering the highest quality health care to Hawai'i's people.

Location: Kapiolani Medical Center for Women and Children, Honolulu, HI

Work Schedule: Day - 8 Hours

Work Type: Full Time Temporary

FTE: 1.000000

Bargaining Unit: UPW

Exempt: No

Minimum Qualifications:
High school or equivalent.

Preferred Qualifications:
One (1) year clerical or health information service experience.

EOE/AA/Disabled/Vets

Position Health Records Clerk II - Health Information Services

Category Health Information Management

Employment Type Employee

Location Kapiolani Medical Center for Women and Children, Honolulu, HI

Req ID 10125

St. Luke's is proud of the skills, experience and compassion of its employees.

The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.Job Description Summary

Handles calls to provide laboratory results using St. Luke's EMR - EPIC.

Provides information to laboratory customers for all laboratory services. Assists in quality data collection, processes reference laboratory reports, performs data entry to the PA DOH, mails patient reports, triages problem calls to laboratory management, and assists laboratory operations team with test orders.

JOB DUTIES AND RESPONSIBILITIES:

• Answers telephone, screens and forwards calls when necessary. Takes messages and acts as telephone receptionist for laboratory.

• Sorts and mails outpatient laboratory reports and anatomic pathology reports.

• Uses laboratory computer to look up patient laboratory results. Gives verbal reports via telephone or generates paper copies

• Prints outpatient reports when requested by physician offices.

• Picks up and distributes departmental mail according to schedule.

• Calls STAT reports and abnormal test results to nursing units and physician offices, as directed. Fax or calls all prothrombin time results to the ordering physician throughout the day.

• Uses Patient Care and Medical Records applications on the computer to acquire necessary patient information.

• Orders stock items and office supplies.

• Reviews demographics and ordering physician and location of all manual paper reports (referral test results, electrophoresis reports). Makes copies for distribution and filing.

• Responsible for accurate means of distribution of reports to physician and other departments and health care providers. Organizes and maintains files for doctor's scripts, and files sendouts reports.

• Prepares and distributes reports as required by patient request (completed release of infomation forms).

• Must be knowledgeable of complete office operations and able to cover any workstation when necessary, i.e. vacations, illness, etc.

• Attends meetings as required

• Communicates as necessary with other health care departments within and outside of the hospital. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

PHYSICIAL AND SENSORY REQUIREMENTS:

Sitting up to 7 hours per day in 2 hour increments. Standing up to 3 hours per day in 2 hour increments.

Walking up to 2 hours per day in 30 minute increments. Fingering frequently to use computer keyboard and sort patient reports. Frequent handing of papers.

Lifting occasionally up to 10 pounds. Carrying occasionally up to 10 pounds. Occasional stooping/bending to reach patient charts.

Frequently reaches above shoulder level. Hearing normal conversation and conversion over the telephone. Normal vision with ability to read computer terminal.

EDUCATION:

High School Graduate or Equivalent

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer.

Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Parallon is one of the country's largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients.

Our track record of results is among the best in the industry. We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.

Job Summary – The Health Information Management Clerk is responsible for retrieving and reconciling medical

records and loose documentation from ancillary departments and nursing units. Other duties may include routine

data entry of unbilled reason codes, timely scanning and indexing of late loose documentation, assisting with

release of information (ROI) requests, answering phones, processing accounts assigned to the facility's Horizon

Patient Folder (HPF) work queues and processing HIM mail. This position may work a day or night shift, and may

work with limited supervision, depending upon the staffing needs of the facility HIM department.

Supervisor – Facility Health Information Management (HIM) Leader

Supervises – None

Duties Include but are not limited to:

Retrieves discharged medical records from various nursing units and ancillary departments through the

hospital and reconciles them using Meditech compiled reports and/or automated reconciliation to ensure that

all records are accounted for and ready by the deadline for daily pickup by the courier.

Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to

Document Imaging operations.

Batches, labels and routes loose reports, late charts and/or late documentation to HSC Document Imaging.

Scans and indexes loose reports/documents that are identified as critical to coding and prioritizes them

according to policy.

Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and

record retention of documents and/or other Alternate Media that cannot be scanned into HPF to include

monitor strips (e.g. fetal monitor strips, EKGs, etc.)

Assists customers with ROI requests, ensuring the validity and authorization of the request, routing to

Healthport, and processing urgent requests on a limited basis.

May perform routine data entry to assist in updating applicable unbilled reason codes (URCs) into appropriate

systems (HPF, Meditech, Reconciliation Tool) if chart not received/reconciled within established timeframes.

May assist with the physician suspension process by printing, stuffing and sending out notice letters when

directed, making reminder calls, or recording suspension data in Meditech.

Processes facility specific HIM mail as applicable.

May assist with physician questions related to HPF and the physician portal or other issues that may arise.

Maintains or exceeds established productivity and quality standards.

Practices and adheres to the Company's Code of Conduct philosophy and Mission and Value statement.

Other duties as assigned.

Required Competencies, Knowledge, Skills & Abilities

Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work

environment; able to adapt to change in environment, work structure/processes, or requirements positively

and proficiently.

Communications – communicates clearly, proactively, and concisely with all key stakeholders; able to maintain

effectiveness when dealing with difficult situations or people.

Customer Focus – ensuring that the customer perspective is a driving force behind decisions and activities;

implementing services and practices that meet the customers and organization's needs.

Initiating Action – takes prompt action to accomplish objectives; responds quickly and independently, and

takes action that goes beyond the job requirements in order to achieve objectives.

Managing Work – effectively managing one's time and resources to ensure that work is completed efficiently.

Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing

concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of

time.

Work Standards – setting high standards of performance for self; assuming responsibility and accountability

for successfully completing assignments.

Must demonstrate proficiency in computer skills and some knowledge of regulatory compliance.

Education

High school diploma or equivalent required

Experience
1 year experience in an office or hospital environment preferred. Previous experience in the handling of patient

health information and/or medical records is strongly preferred.

Physical Demands/Working Conditions

Requires prolonged sitting, some bending, stooping and stretching. Requires eye‐hand coordination and manual

dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Responsibilities may require lifting papers or boxes up to 50 lbs with assistance on occasion. May be expected to

push or pull 50 lbs on occasions. Work is performed in an office environment. Work may be stressful at times.

Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide

staffing assistance for any/all disaster or emergency situations.

HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

• Reviews and processes information requests from patients, physicians and other medical professionals, insurance companies, legal requests, and others.

• Review files, records, and other documents to obtain information to respond to requests.

• Communicate with customers, employees, and other departments to answer questions, disseminate or explain information, take requests for release of records and address complaints.

• Keeps current with ongoing or new legislative issues related to the release of information.

• Answer telephones, direct calls and take messages.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Troubleshoot problems involving office equipment, such as computer hardware and software.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

• Inventory and order materials, supplies, and services.

• Maintains the confidentiality of all patient, doctor, and facility information at all times both while on and off duty.

• Actively contributes to the morale and teamwork of the staff and facility and always presenting a positive attitude and patient-minded vision with patient satisfaction as the continuing goal.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent

Proficient in alphabetical filing and terminal digit filing oriented

Knowledge of medical terminology preferred.

Proficient in computer applications (Windows, MS Office, Excel)

Excellent interpersonal communication and problem-solving skills

Ability to work with a variety of customers, patients, lawyers, and other healthcare providers in a diplomatic fashion

GENERAL DESCRIPTION OF POSITION

Under general supervision, but following established policies and procedures, as

well as all applicable banking laws and regulations, including BSA and AML, is

responsible for ensuring all CIF records are set-up and maintained in an accurate

and timely manner. Assists customers and employees with inquiries regarding account set-up.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Responsible for processing CIF changes ensuring all changes have

supporting documentation. This duty is performed daily, about 25% of the time.
2.Processes new account information, entering information on system and

linking related accounts. This duty is performed daily, about 15% of the time.
3.Responsible for monitoring and verifying account captioning to ensure account

information is accurate and complete. This duty is performed daily, about 10% of

the time.
4.Processes returned mail and distributes to appropriate person or department.

This duty is performed daily, about 10% of the time.
5.Reviews signature cards to ensure cards are accurate and complete. This

duty is performed daily, about 20% of the time.
6.Knowledgeable of CIF standards and is available to assist customers and

employees with questions and inquiries relating to the CIF area. This duty is

performed daily, about 10% of the time.
7.Periodically moves boxes to the warehouse for record retention purposes. This

duty is performed as needed, about 10% of the time.
8.Perform any other related duties as required or assigned.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a

specific skill area; e.g. data processing, clerical/administrative, equipment

operation, etc, plus 0 to 6 months related experience or training. Or equivalent

combination of education and experience.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that

must be met by an employee to successfully perform the essential functions of this

job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires

concentration in the performance of tasks for consistent time cycles as prescribed

by the tasks.

While performing the functions of this job, the employee is regularly required to sit;

frequently required to use hands to finger, handle, or feel, reach with hands and

arms; and occasionally required to stand, walk, climb or balance, stoop, kneel,

crouch, or crawl, talk or hear. The employee must occasionally lift and/or move up

to 50 pounds. Specific vision abilities required by this job include close vision;

distance vision; and color vision.

Monday - Friday 8:30am-5:30pm; Rotating Saturday 9:00am-1:00pm

Total Hours 40

Job Grade: 2