Information Clerk Cashier Job Description Sample

Parallon is one of the country's largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients.

Our track record of results is among the best in the industry. We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.

Supervisor – Facility Health Information Management (HIM) Leader

Supervises – None

Duties Include but are not limited to:

Retrieves discharged medical records from various nursing units and ancillary departments through the

hospital and reconciles them using Meditech compiled reports and/or automated reconciliation to ensure that

all records are accounted for and ready by the deadline for daily pickup by the courier.

Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to

Document Imaging operations.

Batches, labels and routes loose reports, late charts and/or late documentation to HSC Document Imaging.

Scans and indexes loose reports/documents that are identified as critical to coding and prioritizes them

according to policy.

Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and

record retention of documents and/or other Alternate Media that cannot be scanned into HPF to include

monitor strips (e.g. fetal monitor strips, EKGs, etc.)

Assists customers with ROI requests, ensuring the validity and authorization of the request, routing to

Healthport, and processing urgent requests on a limited basis.

May perform routine data entry to assist in updating applicable unbilled reason codes (URCs) into appropriate

systems (HPF, Meditech, Reconciliation Tool) if chart not received/reconciled within established timeframes.

May assist with the physician suspension process by printing, stuffing and sending out notice letters when

directed, making reminder calls, or recording suspension data in Meditech.

Processes facility specific HIM mail as applicable.

May assist with physician questions related to HPF and the physician portal or other issues that may arise.

Maintains or exceeds established productivity and quality standards.

Practices and adheres to the Company's Code of Conduct philosophy and Mission and Value statement.

Other duties as assigned.

Required Competencies, Knowledge, Skills & Abilities

Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work

environment; able to adapt to change in environment, work structure/processes, or requirements positively

and proficiently.

Communications – communicates clearly, proactively, and concisely with all key stakeholders; able to maintain

effectiveness when dealing with difficult situations or people.

Customer Focus – ensuring that the customer perspective is a driving force behind decisions and activities;

implementing services and practices that meet the customers and organization's needs.

Initiating Action – takes prompt action to accomplish objectives; responds quickly and independently, and

takes action that goes beyond the job requirements in order to achieve objectives.

Managing Work – effectively managing one's time and resources to ensure that work is completed efficiently.

Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing

concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of

time.

Work Standards – setting high standards of performance for self; assuming responsibility and accountability

for successfully completing assignments.

Must demonstrate proficiency in computer skills and some knowledge of regulatory compliance.

Education

High school diploma or equivalent required

Experience
1 year experience in an office or hospital environment preferred. Previous experience in the handling of patient

health information and/or medical records is strongly preferred.

Certificate/License – None

Physical Demands/Working Conditions

Requires prolonged sitting, some bending, stooping and stretching. Requires eye‐hand coordination and manual

dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Responsibilities may require lifting papers or boxes up to 50 lbs with assistance on occasion. May be expected to

push or pull 50 lbs on occasions. Work is performed in an office environment. Work may be stressful at times.

Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide

staffing assistance for any/all disaster or emergency situations.

HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

• Reviews and processes information requests from patients, physicians and other medical professionals, insurance companies, legal requests, and others.

• Review files, records, and other documents to obtain information to respond to requests.

• Communicate with customers, employees, and other departments to answer questions, disseminate or explain information, take requests for release of records and address complaints.

• Keeps current with ongoing or new legislative issues related to the release of information.

• Answer telephones, direct calls and take messages.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Troubleshoot problems involving office equipment, such as computer hardware and software.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

• Inventory and order materials, supplies, and services.

• Maintains the confidentiality of all patient, doctor, and facility information at all times both while on and off duty.

• Actively contributes to the morale and teamwork of the staff and facility and always presenting a positive attitude and patient-minded vision with patient satisfaction as the continuing goal.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent

Proficient in alphabetical filing and terminal digit filing oriented

Knowledge of medical terminology preferred.

Proficient in computer applications (Windows, MS Office, Excel)

Excellent interpersonal communication and problem-solving skills

Ability to work with a variety of customers, patients, lawyers, and other healthcare providers in a diplomatic fashion

• This position serves as a release of information clerk to review, complete and secure medical information requests and files.

• A fully qualified typist (computer keyboard) with a minimum of 40 WPM is required.
• English language, correct grammar, spelling, punctuation, capitalization, and format to prepare written correspondence, forms or reports.
• Standard office equipment, such as computers, typewriters, copiers, fax machines, and telephone systems.
• General medical ethics, telephone etiquette, excellent communications and customer service skills and basic medical terminology.
• Privacy Act, Freedom of Information Act, Health Insurance Portability and Accountability Act, Drug Abuse Offense and Treatment Act, and Comprehensive Alcohol Abuse amendments.

• High School diploma or General Educational Development (GED) equivalency.

• At least 1-2 year relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.

Job Description:

Purpose of Position:

What does the job do?

This position will update criminal history information to include: criminal information from arrest fingerprint cards, dispositions and demographics. This position will also perform administrative duties to tasks such as filing, key entry, fingerprinting the public, responding to public requests for accident and incident reports. This position will process applicant-fingerprint supported background checks as required.

How does the job get done?

This position will maintain compliance in records processing, maintenance and dissemination in accordance with Federal and State statutory requirements. This position will generate and compile reports used for accident reports and criminal history reports, and provide fingerprint services to applicants that are statutorily required to have fingerprint background checks.

Who is the job done for?

The general public and Law Enforcement and Criminal Justice Agencies.

The Ideal Candidate has experience in:

• office administration
• auditing
• purchasing
• contract management
• excellent communication skills-written oral
• organizational skills
• analytical skills

THIS POSTING WILL BE USED TO CONDUCT ONGOING RECRUITMENT AND WILL REMAIN OPEN UNTIL POSITION HAS BEEN FILLED

This position is a Pay Band 45.

Classification Description

Information & Record Clerk All Other Advanced

Minimum Qualifications

High School Diploma or GED and six (6) months work experience in customer service, records management techniques and procedures.

Employment Requirements:

Pre-employment background investigation is required and is conditional pending results. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.

Statutory Requirements:

N/A

Supplemental Information

Why You Should Join Our Team

You will receive great health and retirement benefits. We also provide generous paid time off so you can spend more time with your family and have a positive work-life balance.

http://www.spo.state.nm.us/total-compensation.aspx

Working Conditions:

Office setting, exposure to Visual/Video Display terminal and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift and carry up to 30 lbs. Subject to a national fingerprint-based record checks within 30 days of assignment. Continued employment is contingent upon remaining felony-free; per section 5.12.1.1 of the Criminal Justice Information Systems Security Policy

Conditions of Employment:

Working Conditions for individual positions in this classification will vary based on each agency's utilization, essential functions, and the recruitment needs at the time a vacancy is posted. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Default FLSA Status:

Non-Exempt. FLSA status may be determined to be different at the agency level based on the agency's utilization of the position.

Bargaining Unit:

This position is not covered by a collective bargaining agreement.

Agency Contact Information:

Megan Foster, (505) 827-9191, or email: megan.foster@state.nm.us

Link to Agency:

http://www.dps.nm.org/

Applicant Help/How to Apply:

http://www.spo.state.nm.us/State_Employment.aspx

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Sutter Gould Medical Foundation (SGMF)is a non-profit, multi-specialty health care organization affiliated with Sutter Health. Based in Modesto, SGMF provides quality medical care, health education and research activities in a five-county area. SGMF's medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, weight management.

POSITION SUMMARY: The knowledge base for this position of Health Information Services Department could enable this description to cover several job duty categories within the HIS Department.

Document Imaging Clerk duties encompass the entire scope of scanning. The position is required to accurately recognize and sort documents, by specialty and by type of report, including, in-patient vs. out-patient, encounter based, order based and patient based documents, with heavy emphasis to anatomy and terminology in the identification process. This position prepares documents for scanning into the EHR, including but not limited to staple and paper clip removal, page count maintenance, flat easy to scan edges. The position will perform indexing, the process of assigning keyword values to insure appropriate filing of document to individual patient records/accounts within the eHR. The position will perform quality checks on scanned documents from multiple sources within multi-specialty, multiple locations affiliate, including Hyland OnBase, One Touch, Registration, Point of Service, HIS scanning, and Media Manager. The position will recognize errors in previous document type selections, including but not limited to, date of service, or specialty and apply appropriate corrections.

Release of Information Clerk duties would be those tasks closely associated with receiving authorizations from patients. This position will scrutinize a variety of request types for compliance with applicable regulations and laws both Federal and State, including but not limited to, California Medical Information Act, HIPPA and Sutter Health policies. This position will log each request into the EPIC ROI module and mail denial letters as required. This position will provide person to person customer service for SGMF patients and their families, including providing assistance with completion of forms or providing prepared record packets and verifying valid ID. Position actively participates in department meeting. "Huddles" and other meetings as required. Position is required to lead "Huddles". Maintain accurate statistics daily/monthly as required.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent required.

• Proof of successful completion of basic anatomy and medical terminology is required.

• Professional Medical Office Certificate is preferred.

• Typing certificate for 35 wpm is required (at time of interview).

• Registered Health Information Technician certification highly desired but not required.

• Previous experience working with both paper based and electronic medical records required.

• Working knowledge of EPIC preferred.

• Working knowledge of OnBase preferred.

• Previous experience handling medical records to the degree and ability of determining document types, document levels, medical specialties and locations.

• Previous experienced working with and understanding computerized interfaces beneficial but not required.

• Previous experience working with electronic scanning devices beneficial but not required.

• Command of the English language required.

• A knowledge of what constitutes excellent customer service and going the extra mile is required.

• This position must have a working knowledge of medical terminology sufficient to identify medical reports by anatomy and terminology.

• Must be able to recognize medical specialties and associated reports of each specialty.

• Knowledge of EPIC EHR and OnBase scanning system highly desirable but not required.

• A working knowledge of computer systems and their software applications is essential for this position.

• Ability to read, write, and verbally communicate in the English language.

• Intermediate computer skills are required.

• Ability to understand logic associated with computerized interfaces beneficial to this position.

• Basic understanding of medical terminology and anatomy required.

• Accuracy, attention to detail, and ability to complete work meeting required deadlines are important skills for this position.

• The ability to work independently and be a self-starter is required.

• Ability to work cohesively in an office environment with little direct supervision required.

The ROI Clerk (Release of Information Clerk) is responsible for processing all incoming requests for medical records such as duplicating records, retrieving documents from electronic health records, duplicating work from Radiology files, and other duties as assigned.

PRINCIPLE ACCOUNTABILITIES include the following. In this position, either directly or through others, the incumbent will:

• Order, pull and duplicating records from paper charts

• Retrieving documents from electronic health records and saving to a CD

• Distributing work created from duplicated Radiology imaging, if requested.

• Ensure valid authorization is present to complete ROI requests.

• Providing customer service to VA Veterans and associates.

Additional responsibilities and duties may be assigned.

Duplicating records from paper charts typically includes the following processes. Actual steps may vary depending upon the client's unique requirements:

• receiving assembled records and matching with requests
• reviewing the request for verification that it meets client and legal requirements for release
• notifying client or requestor if the request is not compliant with defined requirements
• identifying what needs to be released in accordance with request
• disassembling the record and copying documents in accordance with request
• notating missing dates of service or reports not available as requested on the release
• reassembling the record and returning it to the appropriate Representative for filing
• duplicating paper to paper or paper to electronic file for release on electronic media such as a CD
• preparing documents to be mailed from government mail facilities
• work flow monitoring and performance reporting.

KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge and experience:

• High School Diploma or GED

• Familiarity with medical terminology

• Working knowledge of ROI laws

• At least 6 months of medical records experience (may include photocopying, processing, filing or ROI)

• Excellent written and verbal communication skills

• Ability to work independently, follow detailed instructions with little supervision

• Detail-oriented.

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: This position requires the ability to perform the essential duties and responsibilities in the following environment:

• Excellent customer service

• Basic computer skills

• Ability to lift/carry 25 lbs

This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and skills needed. It is not intended as a complete list of job duties, responsibilities and/or essential functions. This description is not intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under their supervision. SourceHOV retains and reserves any or all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. Additionally, SourceHOV is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age sex, national origin, veteran status, creed, ancestry, sexual orientation, gender identity, domestic partner status, marital status, disability, weight, height or AIDS/HIV status.

Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Characteristics of Work Benefits Supplemental Questions

This is clerical work involving the maintenance of medical and psychiatric records of patients admitted to state hospitals and county health departments. Employees schedule appointments and review medical record charts to determine compliance with standards established by state statute; index, code, and file medical records and related correspondence; and locate and retrieve medical records upon request from an authorized agency, hospital, or physician.

Work may also include calculating billing and insurance information related to the patient. Supervision is generally received from an administrative superior.

Examples of Work:

Examples of work performed in this classification include, but are not limited to, the following:

Monitors entries made into medical record documents to ensure that all information is legible, complete, and signed.

Reviews patient records to determine potentially compensable events involving possible hospital liability.

Computes simple statistics such as percentages.

Records data such as number of admissions, discharges, and transfers into Forensic Service Ledger.

Types patient information onto required documents such as social security forms.

Composes and types routine letters of notification to physicians with overdue medical records.

Locates, photostats, and mails medical records requested by other hospitals, agencies, and physicians; composes letters requesting medical records needed from other hospitals and physicians.

Reviews medical records to complete statistical questionnaires received from such agencies as the Department of Mental Health or from the American Hospital Association.

Types statistical forms and reports.

Collects fees and mails statements to patients with overdue accounts.

Interviews patients and records income levels.

Calculates payments for patient services based on nature of service provided and appropriate sliding scale fee.

Performs related or similar duties as required or assigned.

Minimum Qualifications:

These minimum qualifications have been agreed upon by Subject Matter Experts (SMEs) in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes he/she is qualified for the job although he/she does not have the minimum qualifications set forth below, he/she may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the Mississippi State Personnel Board in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position.

EXPERIENCE/EDUCATIONAL REQUIREMENTS:

Education:

Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma);

AND

Experience:

One (1) year of work experience as described in the duties.

Substitution Statement:

Graduation from a standard four-year high school or equivalent (GED or High School Equivalency Diploma), related education, and related experiences may be substituted on an equal basis.

Essential Functions:Additional essential functions may be identified and included by the hiring agency. The essential functions include, but are not limited to, the following:
1.Reviews files and gathers data to maintain accurate medical and psychiatric records.
2.Performs receptionist duties.
3.Performs general clerical duties associated with organizing and maintaining medical records.

The HIM Clerk is responsible for providing support to the HIM Department under the supervision of the Director of HIM by performing duties for Baylor Surgical Hospital at Fort Worth and Baylor Surgical Hospital Outpatient Center to include the following:

Collect, maintain, and make records available to authorized users.

• Create and maintain medical records, general files, logs and other related records and documents in an organized manner.

• Ability to use time wisely.

• Must be detail oriented.

• Must be able to communicate verbally and non-verbally in a professional manner.

• Ability to promote positive relationships with patients and staff.

• Must have problem solving and decision making skills.

• Must demonstrate excellent phone etiquette and exceptional customer service skills.

• Maintains confidentiality and adheres to policies and procedures.

Required Skills

Position Requirements:

• Excellent communication skills both written and verbal.

• Basic computer and keyboarding skills.

• Computer skills including Microsoft Office and Outlook.

• Able to deal tactfully with public and other staff members

• Must possess the ability to prioritize responsibilities and handle multiple projects simultaneously

• Ability to utilize Electronic Heath Care Record system.

• Knowledge of medical terminology helpful.

Required Experience

Education:

• High School Diploma or equivalent

Specific Job Experience:

• Health information system experience helpful

• Clerical/Office experience preferred

Health Information Clerk Description

Summary

Responsible and accountable for the record keeping procedures and storage of all medical records in a manner consistent with facility policies and procedures, professional standards, and state and federal laws and regulations for long-term care facilities.

Essential Duties & Responsibilities

• Prepares charts for new admissions.

• Closes medical records upon discharge.

• Develops schedule for and conducts audits of the medical records.

• Maintains the computerized physician order program and monitors physician visit schedule.

• Maintains master index system.

• Orders, maintains, and distributes medical records forms.

• Completes sections of the Minimum Data Set as required.

• Establishes and monitors procedures to ensure confidentiality of patient information and guard against loss or destruction of data.

• Maintains records and completes required forms and documents in accordance with company policy and state and/or federal regulations.

• Performs other duties as assigned.

Job Requirements

Health Information Clerk Requirements

Qualifications

• High school diploma or equivalent.

• Working knowledge of medical terminology.

• Proficient in the use of personal computer.

Physical Demands & Environment

Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. In compliance with applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

About this Organization

We focus on people. Our residents. Their lives. Their health. Their families. We are one of the largest providers of short-term and long-term health care services in the United States. Through our affiliated entities, services are provided through skilled nursing facilities in 21 states. The commitment is to provide compassionate, family oriented short-term and long-term care. Our affiliated entities focus on individualized care that respects the dignity and rights of the residents. The aim is to care for every resident the way we would care for our family members. We strive to provide residents with services designed to achieve quality care and quality of life. To reach these outcomes we subscribe to quality treatment with a combination of "caring and curing". Select facilities provide Intravenous Therapy Services, Respiratory Therapy Services, Dementia Services and all facilities provide Rehabilitation Services.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.