Inside Sales Manager Job Description Sample
Inside Sales Manager
Sales Inside Sales Manager
Grand Island, NY
- ID: 41327
Our Inside Sales Leadership team is looking for a motivated, results-driven Sales Manager to lead one of our Sales teams. The successful candidate will understand what motivates customers to buy and know how to tap into those needs in an effective value added way. The Sales Manager will be responsible for leading a team of Sales Associates to profitably grow our sales. If you are competitive, financially motivated and capable of teaching your strategies to a team, we're excited to talk with you.
Inside Sales Manager Duties
Sell, increase sales, and profits both individually and through team results. Meet or exceed Sales Goals.
Leader of change & growth.
Develop sales skills of team by Identifying and understanding teams' strengths and weaknesses and address accordingly for improvement.
Identify, design, implement programs driving sales results. Be creative.
Identify and develop marketing strategies to help drive incremental growth within specific market verticals
Assign sales territories, set sales goals
Provide "on the ground" support for team members as they generate leads and sales.
Be able to understand, explain, and forecast sales results
Excel in skill of negotiation, building relationships, market knowledge, and managing processes.
Selling and training in consultative way to increase customer value.
Recruits, identifies and trains sales team members.
Strong Analytical ability
excellent written and verbal communication skills
Past leadership experience
Bachelor Degree preferred
RR Donnelley is an EEO/AA including Vets and Disabled Employer.
Inside Sales Manager
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This team will be performing outbound calling to FIS targeted customers to identify ways to improve customer checkout, reduce processing expense and create customer loyalty through the sale of FIS services and products.
With this newly created Virtual Sales team, Inside Sales Managers need to be able to work week days during typical business hours and will have the opportunity to earn excellent commissions on top of a base salary.
What you will be doing
Manages team to sells FIS products, services and/or solutions via telephone/e-commerce approach to generate revenue and/or profit margin based on revenue gained through booked appointments.
Provides leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.
Monitors staff performance, works with employees to implement goals and document progress, approves incentive compensation calculations and works with Human Resources on employee related issues.
Directs activities involved in selling products and/or services, developing new accounts and/or expanding existing accounts.
Allocates resources in a cost-effective, innovative manner including assisting sales executives in effective use of resources and tools.
Participates in establishing financial goals, objectives and measurements to meet growth targets.
Develops sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Identifies critical market segments through market research and competitor analyses and recommends sales strategies for improvement.
Implements and executes sales policies and practices.
Prepares sales production reports for senior management.
Ensures development and maintenance of long-term relationships with client base.
Instills a belief in the company's vision, mission and goals and works to establish FIS as an industry expert and leader.
Encourages staff to participate in product/service as well as industry related educational opportunities to strengthen and improve skill levels and ability to service customers.
Other related duties assigned as needed.
What you bring
Bachelor's degree in business or the equivalent combination of education, training, or work experience.
At least ten years of prior sales experience and a good understanding of the sales process.
At least three years of prior management experience, ideally of an inside sales team of representatives.
Ability to communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience (all levels of management, employees, clients and public).
Analytical skills to determine client business needs and requirements.
Computer and phone navigation and operation skills.
Excitement and passion about selling for FIS.
What we offer you
Competitive salary and excellent bonus potential (upon entering a full sales executive role)
Attractive benefits including private medical cover, dental cover, and travel insurance
Training across core financial, sales and FIS solutions
Time to support charities and give back in your community
A fantastic range of benefits designed to help support your lifestyle and wellbeing
Great work spaces with dedicated and motivated colleagues
Inside Sales Manager
VP of Sales
Summary: Coach, lead, and mentor the Inside Sales/ Customer Service organization. Manage and communicate call center performance. Drive Productivity to Fuel Growth. Serve as Customer Service and Training Manager.
Develop Daily Executional Planner for Each Inside Sales Representatives
In Partnership with VP of Sales, Develop Strategic Monthly Promotional Calendar- Driving High Value Placements
Manage Performance of Inside Sales team and Team Leaders
Research potential leads, support outside sales reps where necessary
Track and Manage the Process for courier requests (X's & C's)
Manage special trucks
Maintain active up-to-date call sheets for sales representatives
Maintain communication with sales reps and management with important account information
Manage schedule/payroll for your team
Prepare orders via telephone, voicemail, email, text, fax
Ensure accuracy of orders, shipment date, quantity, pricing, duplicates, etc.
Upsell and suggest additional items over the phone
Supervise daily work of inside sales team
Provide support for outside sales team
Credits, pick-ups, special requests, routing information, usage reports, sample requests, NSI's
Provide coverage when inside/outside sales representatives are absent (team specific)
Insure team communicates professionally on the phone and in person with customer, vendors and fellow employees
Builds and maintains customer relationships
Anticipate customer needs my monitoring inventory control, holiday schedules, weather conditions, etc.
Champion and lead the development of new Sales Representatives training and post training to insure success
Work closely with Regional VP & Sales Managers on customer issue resolution
Work with Customers to insure a reduction/elimination of Returned Orders
Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing data, SOP Development, Traffic or Dispatching Experience a plus
To perform this job successfully, an individual must be able to successfully perform each essential duty:
Excellent interpersonal skills and a collaborative management style.
A demonstrated commitment to high professional ethical standards and a diverse workplace
Excellent people manager, open to direction and
Collaborative work style and commitment to get the job done
Ability to challenge and debate issues of importance to the organization.
Ability to look at situations from several points of view
Persuasive with details and facts
Delegate responsibilities effectively
Bachelor's Degree in Business or related field. A minimum of 5 years of Customer Service Management experience in Call Center environment, Transportation or Retail
Basic math skills with addition, subtraction and multiplication. Ability to analyze numbers, patterns, and interpret reports, financials.
Ability to define problems, collect data, establish patterns from facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
To perform this job successfully, an individual should have strong expertise using Microsoft Word and Excel. Ability to use RoadNet GeoTab, AS400, is strongly desired
Certificates and Licenses:
Knowledge of Gourmet foods, HACCP and Food Warehousing, Audits
Experience supervising at least five or more employees. Able to accomplish customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
Inside Sales Manager
We are looking for an Inside Sales Manager to oversee and support our Account Coordinator team.
The Inside Sales Manager will monitor inside sales metrics and manage the entire sales lead generation, outreach, management, nurture and handoff process. They will collaborate with various professionals, so it's essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.
The Inside Sales Manager is responsible for building a high-performance Account Coordinator team to increase pre-pipeline and drive quality opportunities.
Voalte offers cutting edge mobile communication strategies to the country's top healthcare providers. Our products support continuous efforts to improve patient care and increase caregiver productivity using the latest mobile devices.
The Inside Sales Manager's responsibilities include, but are not limited to:
Manage the Account Coordinator team
Set and track sales targets for your team
Report on sales metrics
Suggest and implement improvements
Maintain Salesforce CRM and develop it into a source of truth
Develop onboarding programs/certifications and ongoing training and development
Understand competition and positioning
Coordinate department projects to meet deadlines
Prepare monthly, quarterly and annual pre-pipeline forecasts
Use feedback to generate ideas about new messaging and outreach methods
Research and discover methods to increase prospect engagement
Ensure sales, finance and legal policies and procedures are met
Build an open-communication environment for your team
Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
Bachelor's degree in Business Administration or relevant field
Proven work experience as an inside sales representative
Experience with Salesforce, Word, Outlook, Excel, PowerPoint, LinkedIn, and Pardot
In-depth understanding of the sales administration process
Excellent interpersonal and team management skills
Strong analytical and organizational skills
Numerical abilities and problem-solving attitude
Professional writing abilities
Ability to work independently and efficiently
Great organizational skills, attention to detail and ability to multi-task
Work effectively in a team-oriented environment; willing to help, proactive
Positive attitude, team player and go getter
A high degree of Passion, Respect and Imagination
WHAT YOU GET
A dynamic work environment at one of Sarasota's "2017 Best Employers."
A generous benefits package with company contributions to medical, dental, vision and disability insurance.
Parental benefits for those who qualify.
401(k) Plan with employer contribution.
Paid vacation and major holidays off.
Sarasota-based employees live in one of the top 10 moving destinations in the United States and work near Siesta Key, the #1 beach in the country!
Fresh bagels delivered to our headquarters every Friday morning.
Best of all, make your mark as part of the team steering the future of the explosive healthcare communication industry.
Voalte develops smartphone solutions that simplify caregiver communication. Ranked number-one in the 2017 Best in KLAS: Software & Services report for the Secure Communications platform segment, Voalte is the only company to offer a comprehensive Mobile Communication Strategy that enables care teams inside and outside the hospital to access and exchange information securely. Founded in 2008, Voalte is a privately held company based in Sarasota, Florida, and in 2017 was named by the Sarasota Herald-Tribune as one of the Best Places to Work. For more information, visit voalte.com or follow @Voalte on Twitter.
Passionate and wildly talented people reimagining healthcare communication to bridge the gap between technology and care.
To create life-changing healthcare communication tools.
Voalte, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Voalte complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Voalte expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Voalte employees to perform their expected job duties is absolutely not tolerated
This is a full time position
Inside Sales Manager
A career in our New Business Ventures practice, will provide you with the opportunity to invest in new business models that leverage our knowledge and build solutions for the growing digital market. New Business Ventures identifies, develops, and commercialises technology-enabled solutions that deliver PwC value, knowledge, and experience to our clients. Each new solution focuses on data-driven platforms or other intellectual property based solutions that leverage emerging technologies and new business models. Through the process of building new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.
As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
Be involved in the financial management of clients
Be actively involved in business development activities to help identify and research opportunities on new/existing clients
Contribute to the development of your own and team's technical acumen
Develop strategies to solve complex technical challenges
Assist in the management and delivering of large projects
Train, coach, and supervise staff
Keep up to date with local and national business and economic issues
Continue to develop internal relationships and your PwC brand
Our Marketing and Sales team drives and enables our internal and external teams to generate and win business opportunities across a range of business models, buyer profiles and industries. We build and execute go-to-market strategies and execution plans for all products launched in the New Ventures portfolio.
Job Requirements and Preferences:
Minimum Degree Required:
High School Diploma
Minimum Years of Experience:
Demonstrates extensive knowledge and/or a proven record of success in the following areas:
Recruiting, training, managing and retaining a team of inside sales reps from the ground up, created to drive demand and revenues for a portfolio of SMB products;
Developing and operationalizing a high velocity sales process that is optimized for quick and predictable sales cycle and high rates of conversion;
Reporting weekly/monthly/quarterly on sales and operational metrics utilizing Salesforce.com;
Motivating, providing feedback and ongoing coaching to the inside sales team to meet and exceed sales commitments;
Developing, implementing and overseeing activities/processes required to drive sales performance;
Collaborating with marketing to establish a consistent and healthy pipeline from multiple sources;
Creating and implementing a sales strategy to achieve revenue and account growth goals for a portfolio of products focused on the SMB market;
Assisting in sales presentations and online demonstrations of our products, if required to close;
Formulating inside sales policies, procedures and promotional ideas;
Establishing operational excellence in all areas of responsibility;
Collaborating with cross-functional stakeholders in product, marketing, finance, operations, etc. to create an industry leading experience for our customers during their buying cycle and as a customer; and,
Creating transparency of performance in this new sales channel across the executive leadership team.
Demonstrates extensive abilities with and/or proven record of success managing efforts in a customer facing role emphasizing the following areas:
Understanding cross functional collaboration and tactics to drive digital direct revenues;
Demonstrating prior experience managing high velocity sales teams, start-up or environment where there is a large evolving group of stakeholders;
Working in a teaming environment, building professional relationships and collaborating effectively with stakeholders at all levels;
Thriving in a fast-paced matrixed organization, working with a sense of urgency and being agile in an ever-changing environment;
Being Goal oriented, highly self-motivated, independent, and enjoys challenging and dynamic work environment;
Promoting company goals and ideals to customers, channel partners and the market in general;
Demonstrating organizational, verbal and written communication skills;
Demonstrating ability to set priorities and manage time effectively;
Listening, understanding, questioning and translating information into a value proposition for the customer; and,
Using technical tools such as Salesforce.com, MS Office suite including Word, PowerPoint, Excel and Google suite including Docs, Slides, and Sheets.
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Inside Sales Manager
Reporting to the Manager – Inside Sales, the Inside Sales Manager will be responsible for achieving business development goals for all Carbonite products.
The Inside Sales Manager will work cooperatively with the channel team to penetrate new business opportunities while meeting/exceeding monthly sales targets. This position requires aggressive identification and qualification of new business opportunities/prospects through cold calling, email, web and offline based initiatives.
Specific Objectives and Responsibilities
Exceed Revenue goals on a monthly, quarterly, and annual basis.
Proactively prospect new business opportunities via cold call, email, prospecting tools, & marketing leads provided
Cold call into accounts to uncover potential contacts and set meetings
Manage sales orders and provide status to partners and/or manager.
Ability to understand and communicate Carbonite's role in the disaster recovery space, and handle objections
Educate prospects/customers about terminology, features and benefits of products in order to drive engagement
Determine and understand a prospect company's primary business issues to match a fitting solution
Drive traffic to various online and offline events including (but not limited to) tradeshows, webinars and seminars
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Ability to manage and track opportunities and pipeline in Salesforce
Manage time effectively, meet personal goals and work effectively with members of the assigned territory
Professionally represent yourself and Carbonite at all times to prospects, customers and vendors
Perform other duties as assigned
What will make you successful at Carbonite:
A track record of good judgment and decision-making in positions with significant responsibility
Highly autonomous and able to independently identify high value projects and drive them completion
Demonstrated leadership capability in cross-functional team environments
High degree of comfort with complex technical environments
Having and being able to articulate/defend an informed opinion on important topics
Skills & Experience
Cold calling experience in B2B or B2C lead generating environments
Familiar with sales cycle process
Possess strong troubleshooting skills
Background or experience in technology / software selling
Knowledge of Salesforce
Proven track record of success (should have made quota consistently)
Creative problem-solving and strong interpersonal skills
Ability to embrace the team culture approach
Works well in a channel friendly organization
Self-Motivated and persistent
Ability to multi-task while achieving quota
Desire to grow with the company into a lucrative sales career
In 2005, Carbonite introduced a new way to protect computer files, quickly becoming one of the industry's most affordable, easy-to-use cloud backup for consumers. Since then we've expanded to become one of the leading data protection platforms for today's sophisticated IT environments.
Today, businesses of all sizes use Carbonite to protect their critical data. We've delivered consistent growth with more than 30 consecutive quarters of record revenue. Strengthened by recent acquisitions and product development, our platform is uniquely capable of delivering a full complement of backup, disaster recovery, high availability and workload migration solutions for any size business in any location around the world, all supported by a state-of-the-art global infrastructure.
Carbonite is comprised of more than 1,000 dedicated individuals at locations all over the world. Our headquarters is in the heart of Boston's bustling Downtown Crossing neighborhood. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. With robust data protection platform, we are well-positioned in a rapidly growing market. We're currently adding to our team of skilled professionals, both in the U.S. and globally, to help us keep the momentum going for this year and the future. Are you ready to grow with us?
Carbonite, Inc. is an equal employment opportunity and affirmative action employer does not discriminate based upon race, color, religion, sex, national origin, age, genetic information, gender identity or expression, sexual orientation, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. Upon request, accommodations will be made available during the recruitment process for applicants with a disability. If you require accommodations, we will work with you to provide or arrange for the provision of suitable accommodation wherever possible. All qualified applicants are encouraged to apply.
Inside Sales Manager
Position OverviewThe e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.
Who Would I Interact With?This position interacts daily with Customers, Sales Associates, Sales Managers, Financial Services Manager and support staff, just to name a few.
What are the day-to-day responsibilities?
Leading yourself and the team in a way that supports AutoNation's Vision and Mission
Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit
Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
Driving the business through a high-level of involvement in the day-to-day operations
Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience
Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
Appraising vehicles for trade
Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
Assisting in managing controllable expense elements for the New and Used Vehicle Departments
Analyzing the business to determine shortfalls and developing action plans to improve performance
How will I know if I am successful?
The performance of a Sales Manager is measured by achieving:
Targeted e-lead conversions to appointments
Targeted unit sales and gross profit
Targeted Associate retention
Targeted Customer Satisfaction Index
What are the requirements for this job?
High School diploma or equivalent
Proven success in eCommerce automotive sales
Proven leadership ability to mentor and train others
Ability to set and achieve targeted goals
Ability to drive an exceptional Customer experience
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid in-state driver's license and have and maintain an acceptable, safe driving record
What are the opportunities for career growth?Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:
Used Vehicle Manager
Financial Services Director
AutoNation is an equal opportunity employer and a drug-free workplace.
Inside Sales Manager
We are looking for an inside sales representative that has been promoted to a team lead and would like a further promotion to Inside Sales Manager to build a new team at LogicManager.
We are looking for someone with 2-5 years of experience who:
Has high emotional intelligence - you are genuinely thoughtful in your interaction with others, and maximize your impact through understanding the motivations of your team and your customers, and adapting your communication accordingly.
Is a problem solver - you have a track record of leading and empowering others towards driving improvement while navigating change. You create a culture of transparency and focused improvement while having fun and fostering a strong team environment.
Has a commitment to achievement - you have a "never quit" attitude, and get buy-in to achieve against targets regardless of the adversity being faced.
Is data-driven - you leverage and can communicate using data to improve core KPIs that matter to the individuals on our team.
Uses good judgment - especially when tasked with difficult decisions. You are a person who exudes good judgment in decision making.
Is accountable - you have honest, transparent, and authentic communications with your colleagues.
LogicManager is a rapidly growing Boston-based technology company. We're pre-IPO, profitable, and place a heavy emphasis on promoting from within. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities. We believe even the toughest problems can be solved with innovative solutions. Join LogicManager and together we can build a better tomorrow.
What you will be doing on the Business Development team at LogicManager:
Use outbound conversation sales techniques and technologies to identify and engage potential prospects
Coach the team to achieve and exceed monthly, quarterly, and annual revenue targets
Guide the team on best practices for activity, pipelines, forecasts, and closed-deals to ensure quota attainment
Manage the sales funnel from lead to close and create metrics to improve performance
Act as a role model and leader within the sales organization
Motivate, manage, coach and scale a team of Conversational Sales Reps.
Drive consistency with lead follow-up, high activity standards, and pipeline management
Participate in hiring and interviewing process, as well as training and ramp-up of new team members
Analyze metrics and performance of team to identify areas for coaching
Collaborate with Marketing, Customer Success and Business Development teams
Desired Skills & Experiences
Bachelor's degree or comparable experience
3+ years of SaaS sales experience, reaching a position of team lead
Strong communication skills using phone and social media tools
Proven track record of consistent success as an individual contributor
Desire to learn, motivated and self-starter
Proven track record of increased team performance and production
Ability to accurately forecast team performance
Internal drive for excellence, and a strong desire to learn by doing
Embraced change in a face paced environment
Hands on experience with Salesforce
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law.
Inside Sales Manager
The Tel-Sell Manager will plan, organize, direct and control the activities of the assigned Tel-Sell Representatives (TSRs). Will report and record all retailer comments and complaints to the Operation Manager.
Assist the Operation Manager to achieve the overall operation and financial target
Assist the Operation Manager to continuously improve the operation and cost efficiency
Establish monthly, quarterly and annual goals and KPI with each TSR, and evaluate at the end of each month
Oversee the day to day activities of the TSRs
Establish call lists and retailer order priorities with the TSR staff
Manage the process of initiating retailer Tel Sell calls by telephone, analyze retailer feedback and provide information requested or ascertain who can best provide the information and route the request to the proper person
Draft Tel-Sell scripts for Lottery review and approval
Monitor Lottery ticket sales and take action to help maximize sales for each TSR
Assist the Operation Manager with establishing goals, incentives and departmental promotions
Report retailer information to management regarding all products and services experienced by the retailers
Prepare and present reports and other documentation on a timely basis
Train, explain tasks and assist in the solution of problems
Review TSRs paperwork, including, but not limited to, daily call and phone activity reports
Provide daily direction and feedback to ensure the ISRs have a good understanding of the job and current priorities
Monitor Automated Call Distributor (ACD) daily and provide the feedback, communicate the areas that need to be improved and provide related training to the ISR staff on a weekly basis
Provide monthly reports
Implement key corporate initiatives as required
Serve as a conduit between TSRs and the Lottery by quickly communicating to the Lottery any questions or problems encountered by ISRs to the appropriate parties at the Lottery
Work closely with the Warehouse Supervisor to ensure the smooth coordination between the Tell Sell team and warehouse team
High School Diploma or equivalent
5 years' experience in tel-sell related role
Experience with the Lottery is a plus
2+ years supervisory experience is a plus
Proven tel-selling experience
Good supervision skills
Excellent computer skills including, but not limited to, "MS Office" applications (Outlook, Excel, Word, Access, PowerPoint etc.)
Good administrative skills and the ability to prioritize
Detail and customer oriented
Excellent verbal and written communication skills
Good problem solving skills
Ability to remain tactful and diplomatic in difficult situations
An understanding of the dynamics of selling in a retailer environment
Basic math aptitude
Ability to handle multiple task/project simultaneously
Positive and self-motivated attitude and ability to work with others as a team
Scientific Games Corporation and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.
Inside Sales Manager
Manages district sales effort in accordance with corporate guidelines to increase client base through the implementation of specifically approved sales and marketing programs.
Manages the achievement of corporate objectives by individual product line within area of district responsibility and within budgeted financial guidelines.
Recruits, selects and directs sales staff in meeting or exceeding corporate goals. Monitors attainment versus forecast and takes corrective action when necessary.
Identifies potential management candidates and brings to the attention of the Zone Manager.
Projects a positive image in representing the corporation to clients and the community.
Cultivates and develops through the sales staff a referral network among the certified public accountants community, enrolled agents, banks and bookkeepers.
Works with branch managers to develop mutual objectives and problem-solving issues using partnership principles.
Ensures accuracy of weekly activity reports and audits commission and expense reports.
Initiates, participates in, and supervises on-going training of assigned sales representatives in technical knowledge, competitive knowledge, and sales skills knowledge.
- Bachelor's Degree in Accounting, Business Administration, or Marketing
- 3 years of experience in Sales or marketing.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!