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Frames Account Merchandiser
Essilor of America, Inc. (Essilor), is the leading manufacturer and wholesaler of prescription lenses in the United States.
We currently have a Frames Account Merchandiser career opportunity in Phoenix, AZ, Las Vegas, NV, & Los Angeles, CA.
POSITION PURPOSE:
The Frame Account Merchandiser will serve as the primary contact for program sales growth and support within a defined geography. The Frame Solutions Consultant will be responsible for account management of program customers, ensuring the account has a clear understanding of the program, fostering relationships to serve as program and account advocates, growing the current program utilization by the account, trouble-shooting issues and managing conflict. The successful candidate will be able to manage a schedule with significant travel, typically 70%-80%. The Frame Solutions Consultant must be persuasive, able to work independently and have exceptional inter-personal skills to effectively communicate with both the external customer (doctors and optical staffs) and internal customer (other team and cross-functional departments within Essilor).
PRIMARY RESPONSIBILITIES:
Professionally represent Essilor with all program customers, aligning the features and benefits of the program with a customer's needs
Train and educate ECP locations on effective use of the program and tools
Monitor and react to customer usage trends
Grow penetration of program usage within individual accounts
Grow the number of participating member ECPs and board share within each ECP (and/or total number of managed facings).
Work closely with department and cross-functional team members to ensure account needs are met
CRITICAL COMPETENCIES:
Customer Focus – must be able to listen and understand the needs of internal and external customers. Must build value-added partnership with the customers to ensure high levels of customer satisfaction and account growth.
Drive for results – must be strongly focused on driving continuous growth of results with each customer. Communication – must communicate effectively and consistently up and across to resolve issues, collaborate with team members across the organization.
EDUCATION AND QUALIFICATIONS:
3-5+ years of deployment, training or related experience required
Bachelor's degree preferred or equivalent working experience
Optical or retail experience strongly preferred
Strong customer service skills
Strong interpersonal skills
Proven execution skills
Proven leadership capability
Ability to work independently
Highly developed and effective verbal and written communication skills
Ability to deal with a fast-paced and dynamic environment
Travel required to support program (70%-80%). Subject to change based on program needs.
Handbag Sales Associate
COMPANY OVERVIEW
For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.
DESCRIPTION
Creates a welcoming environment bygreeting and approaching customers
Exceeds customer expectations by providingassistance with a positive attitude
Recommends merchandise based onproduct knowledge and customer preferences
Is knowledgeable and educatesself and others on merchandise
Demonstrates timely follow-up andfollow-through on customer requests and commitments
Actively creates a welcomingenvironment through teamwork and collaboration
Effectively utilizes mobiledevices to communicate with customers and expand business
Effectively utilizes availableclientele tools and resources to increase personal business
Frequently advises customers ofthe benefits of the InCircle program
Works to develop long termcustomer relationships
Assist in maintaining visual andmerchandise presentation standards on the selling floor
Ensure audit compliance
Demonstrate flexibility and ability to adapt to the changing needs of the business
QUALIFICATIONS
Excellent customer service skills
Motivated and results driven
Strong attention to detail
Ability to work autonomously
Commission sales experience preferred
Previous retail experience preferred
Standing, bending, lifting, climbing stairs
Associatesmust be willing to work a flexible schedule based on business need, which willinclude evenings, weekends and holidays.
Allied Interior- Inside Sales Consultant- Doors, Frames And Hardware
As a Door, Frame & Hardware Sales Consultant for Allied Building Products, you will enjoy developing and maintaining face to face relationships with customers. You will promote and generate sales of building products from an inside sales environment while providing superior customer service.
Complete Job Description
Receiving and processing requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations
Plan and implement telemarketing and prospecting objectives
Quickly and smoothly resolve customer complaints and problems
Engage in specialty purchasing (when applicable)
Coordinate delivery and/or pick up of customer orders with operations teams
Provide support to Outside Sales force (also serve as a backup for Outside Sales)
Generate price quotations in a timely manner
Responsible for adhering to policies of the customer financial services
Maintain accurate and up-to-date "open order" files in computer system
Maintain adequate supply of product samples and literature
Adhere to pricing guidelines established by DFH Sales Manager/Branch Manager
Review all orders to forecast additional customer needs
Interact with sister branches when necessary on inventory issues and deliveries
Work with purchasing agents to achieve the best inventory levels and product lines
Responsible for cash reconciliation of both register tape and Trend reporting documents
Maintain strong relationships with customers
Assist in maintaining adequate product stock at branch location
Sustain a working technical knowledge of all available Allied products but emphasis in DFH
Review job plans and bidding documents for DFH quotes and developing project summaries for Outside Sales personnel
Perform other duties as assigned
Requirements
Experience in a position that deals directly with customers (front-line)
Previous sales experience in the building materials industry, specifically doors, frames and hardware
The ability to read architectural plans and do takeoffs
Must be able to communicate and follow-up with co-workers, customers and vendors
Must be able to learn and retain vast amounts of product information
Preferences
- Experience in a team-based environment
- 3 to 5 years of experience is a plus
Luxury Handbag Consultant
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Luxury Handbag Consultant
Job ID: 2018-21242
Posted Date: April 11, 2018
Division: Retail/Customer Service - Store Associates
Location:
14902 Preston Rd.
Dallas, TX
The Luxury Handbag Consultant (Story Teller) is responsible for driving the sale of LXRandCo Mondern Vintage Accessories from brands such as Louis Vuitton, Chanel, and Gucci . The LXRandCo Story Teller promotes a high-performance selling culture by inspiring customers and creating new stories and new life in each product.
Requirements:
Responsibilities:
Ensure the highest level of customer service is being provided and to follow the LXRandCo Story Telling Journey
Become an encyclopedia of knowledge on Modern Vintage Luxury Accessories
Ensure clienteling activity are achieving desired target results
Stay up to date on all corporate training initiatives
Resolve customer complaints and handle potential problem situations with customers (escalate if required)
Collaborate with corporate partners and Head Office to participate in promotions and events
Ensure that merchandise is presented in a manner that will maximize sales and achieve optimal merchandise turn and are reflective of LXRandCo's direction and build the brand
Managing merchandise requests from head office for the retail space
Ensure the space is ready to open or close
Maintain a clean and organized sales floor
Follow all LP guidelines
Qualifications:
Qualifications:
High school diploma or equivalent (required)
1 to 2+ years of retail experience
Excellent verbal and written communication skills, second languages are strong assets
Proficient in POS system
Demonstrated success in driving sales
Highly resourceful, flexible and a proven ability to solve problems in a timely manner
Outstanding customer service
Ability to lift and carry 20lbs
Organization and strong time management skills
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends
Senior Luxury Handbag Consultant
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Senior Luxury Handbag Consultant
Job ID: 2018-21308
Posted Date: April 17, 2018
Division: Retail/Customer Service - Store Associates
Location:
8181 South Quebec Street
Englewood, CO
The Senior Luxury Handbag Consultant (Senior Story Teller) is responsible for the sale of LXRandCo Modern Vintage Accessories from brands such as Louis Vuitton, Chanel, and Gucci. The incumbent will be accountable for managing all operational and financial aspects of their retail space. To be committed to establishing and maintaining high professional standards in the areas of sales performance, customer service, visual merchandising, inventory management, retail space operations, people management and development. The Senior Story Teller will demonstrate and uphold the vision of the company and will build and grow a successful team to create new stories and new life in each product.
Requirements:
Responsibilities:
Ensure the highest level of customer service is being provided by all staff members and follows the LXRandCo Story Telling Journey
Support other Story Tellers to achieve and exceed customer service goals
Recognize and motivate best sellers and excellent customer service while serving as a role model for both
Ensure clienteling activity are achieving desired target results
Resolve customer complaints and handle potential problem situations with customers (escalate if required)
Leads the sales floor and drives store results through the team
Establish, monitor and follow up on sales goals, sales plans and sales budget with District/Market Manager to optimize profit
Maintain optimum retail space staffing levels to deliver an exceptional customer experience while adhering to budgetary goals
Input, monitor, update and approve the staff planning of retail space schedules, time and attendance system
Drive the brand by supporting company marketing campaigns also creating retail space initiatives to drive results
Build strong relationships with the team, management, Head Office and Partners
Collaborate with corporate partners to participate in promotions and events
Ensure that merchandise is presented in a manner that will maximize sales and achieve optimal merchandise turn and are reflective of LXRandCo's direction and build the brand
Direct inventory management and ensure retail space staff is trained with inventory management policies and procedures
Oversees and ensures efficiency of all retail space daily operational procedures
Managing merchandise requests for the retail space
Ensure all daily tasks are completed by staff members (end of day report, shipment confirmation, marketing confirmation)
Qualifications:
Qualifications:
High school diploma or equivalent (required)
1 to 3+ years of retail experience or supervisory experience
Excellent verbal and written communication skills, second languages are strong assets
Proficient in Excel, Word, Outlook and POS system
Demonstrated success in driving sales by leading and motivating a team
Highly resourceful, flexible and a proven ability to solve problems in a timely manner
Outstanding customer service
Ability to lift and carry 20lbs
Organization and strong time management skills
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends
Luxury Handbag Consultant
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Luxury Handbag Consultant
Job ID: 2018-21277
Posted Date: April 13, 2018
Division: Retail/Customer Service - Store Associates
Location:
11700 U.S. Highway 1
Palm Beach Gardens, FL
The Luxury Handbag Consultant (Story Teller) is responsible for driving the sale of LXRandCo Mondern Vintage Accessories from brands such as Louis Vuitton, Chanel, and Gucci . The LXRandCo Story Teller promotes a high-performance selling culture by inspiring customers and creating new stories and new life in each product.
Requirements:
Responsibilities:
Ensure the highest level of customer service is being provided and to follow the LXRandCo Story Telling Journey
Become an encyclopedia of knowledge on Modern Vintage Luxury Accessories
Ensure clienteling activity are achieving desired target results
Stay up to date on all corporate training initiatives
Resolve customer complaints and handle potential problem situations with customers (escalate if required)
Collaborate with corporate partners and Head Office to participate in promotions and events
Ensure that merchandise is presented in a manner that will maximize sales and achieve optimal merchandise turn and are reflective of LXRandCo's direction and build the brand
Managing merchandise requests from head office for the retail space
Ensure the space is ready to open or close
Maintain a clean and organized sales floor
Follow all LP guidelines
Qualifications:
Qualifications:
High school diploma or equivalent (required)
1 to 2+ years of retail experience
Excellent verbal and written communication skills, second languages are strong assets
Proficient in POS system
Demonstrated success in driving sales
Highly resourceful, flexible and a proven ability to solve problems in a timely manner
Outstanding customer service
Ability to lift and carry 20lbs
Organization and strong time management skills
Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends
Director Private Brand - Fine Art & Frames Division - (M.18.26)
Basic Function:
This position supports the company's strategic initiative to grow Private Brand (PB) sales and margin. This associate supports Category Management at the division level by leading the private brand manager team to successfully execute the strategies and achieve the financial goals established by the Company.
Primary Responsibilities:
The Director – Private Brand works closely with the Category Management team to drive Private Brand growth through effective product development and execution. This associate is the key internal link between the external Private Brand resources and the internal stakeholders (including Merchandising, Trend/Design, QA, Packaging, Legal, etc). The director is responsible for the development of Product Development and Sourcing Business Plans, in partnership with Category Management, and the execution of those divisional level plans. The primary goal is to enhance Michaels' profitability through Direct Sourcing and Brand Building.
% of Time
Major Activities
25%
Managing Private Brand Manager Team
20%
Cross-functional Team/Relationship Building
15%
Vendor Relationship and Management, including overseas trips and negotiations
10%
Project Management to ensure on-time completion of all projects.
10%
Private Brand Category Planning
10%
Establish and Improve Business Processes
10%
Product Development/Management, Innovation and Quality Improvement
100%
Product Development and Private Brand
Manage the Private Brand and protects the Private Brand identity
Develop product solutions in support of the Merchandising direction and ensure that the Company's goals of product innovation and quality are achieved.
Lead product ideation sessions, competitive shops, and identify product opportunities.
Work closely with Trend and Design, to have an active understanding of the market and consumer insights and drives freshness and uniqueness into the product offering.
Partner closely with the design and factory team to develop innovative and exclusive products that drive Private Brand product sales and meet margin targets.
Support all processes to build quality into product and to support long term growth by partnering with the QA department.
Manage ongoing maintenance of existing products, including the execution of quality improvements, packaging changes, changes in design, appearance or origin and changes in status under the direction of the Category Director.
Partner with the Packaging Team to ensure key features and benefits of the products are identified
Category Knowledge
Understand assigned category including Michaels sales and competitive landscape.
Identify and communicate all sales, margin and marketing opportunities for Private Brand products.
Monitor all Private Brand product performance based on sales, margin and sell-through.
Manage and execute the divisional business strategies, mapping strategic insights to improve processes and standards for tactical implementation with execution focused on achieving financial objectives.
Be a 'student of the industry' studying trend, product and competition.
Support the process of developing and recommending supplier strategies for PB.
Assist the VP-BUGM by recommending and implementing strategies, policies, controls and programs which align with the company's long-term vision.
Drive cross-divisional efforts in order to support the overarching merchandising strategy.
Lead the team in identifying project scope, strategy, and strategic product development. They will be responsible for understanding the projects in their area and the reporting of status.
Identify issues early, candidly communicate, and resolve in order to meet our goals.
Own the brand strategy and integrity for Private Brand for their division.
They will gain alignment with Merchandising and Marketing on successful Private Brand execution.
People Development
Manage a team of five to ten Private Brand Managers who provide category level support to the Category Director from product idea to product launch.
Coach and develop internal and external team members to meet the needs of the company's aggressive sourcing plans.
Ensures team of managers can execute
Identifies opportunities to improve the processes
Establishes clear direction for the PBM and APBM team
Provides ongoing feedback for the team
Project Management
Drive Private Brand product growth through effective product lifecycle management. Develop execute category sourcing plans.
Partner closely with the VP-BUGM and Category Directors to develop the division's product road map and provide financials, feasibility, timelines, resources, and consumer.
Manage the overall project timeline, identify risks that may affect the timeline and lead efforts to mitigate risks. Communicate the project status to all cross-functional team members.
Ensure PBM and APBM manages milestone dates for each project.
Drive and manage communications between all internal and external stakeholders including Category Management, Finance, Supply Chain, Agents, Vendors, Legal and Inventory Management. Serve as the everyday link between the Category Director and support teams (packaging, QA, Design).
Create and maintain all documents, processes and meetings related to the product development process.
Sourcing Partnership:
Develop and maintain vendor relationships that support category needs to provide the best "cost" and "value" equation.
Oversee Private Brand cost negotiations, production, on-time shipments and overall execution for assigned product categories in the division.
Accountable for meeting target product costs specified by the Product Development Brief while maintaining quality standards.
Work with the Sourcing Team to identify bid projects and strategic supplier needs.
International travel is required to work with global vendor and agent networks.
Job Requirements
Category
Applicable Knowledge/Skills/Abilities
a. Minimum level of formal education:
Bachelor degree is required. A MBA or a Master degree in related field is preferred.
b. Area of study:
Business related major is highly preferred.
c. Special certification or technical skills:
N/A
d. Minimum years experience required:
Minimum 10 years of experience with a major retailer, brand or product/brand development company with experience in brand management, product development, and sourcing.
e. Type of experience the job requires:
We are looking for a world class product lifecycle management executive with appropriate leadership, business and technical abilities:
Skilled in achieving short and long-term objectives by motivation and leading others. Must be able to lead through influence rather than just utilizing direct authority.
Independent thinker who can work under minimal direct supervision and has a creative approach to problem solving. Should be responsive rather than reactive.
Dynamic executive, who is an agent of change and can garner the respect of his/her peer group. Must have a can-do attitude, act quickly and push for continuous improvement.
Team player and have excellent interpersonal, people management skills, and strength at building relationships with multiple constituencies.
He/she will have experience, knowledge and a successful track record of merchandising, product development, sourcing, and brand development as well as strong project management background.
Ferragamo Handbag Selling Specialist, Full Time: Bloomingdale’S South Coast Plaza, CA
If you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today!
Bloomingdale's... like no other store in the world seeks a Luxury Brand Selling Specialist. Your fashion voice and authority is what makes you credible as you engage with an upscale client base. What makes you successful is your ease of conversation, building relationships and connecting with others. What excites you is a fast paced commission environment where the sales you generate drive your earnings. Our top performers are goal oriented and can balance multiple priorities in a fast paced environment and most importantly truly have fun at work.
ESSENTIAL FUNCTIONS:
Outstanding selling behaviors, listening and responding to customer needs to deliver service…...like no other
Sharp awareness of current fashion trends
Building and cultivating relationships with customers through personal interaction
Develop repeat business to grow personal sales, utilizing B-connected to maintain client files
Meeting or exceeding sales and loyalty goals
Expert on product knowledge, understanding features and benefits and sharing with clients
Demonstrate knowledge of store products and services to build sales and loyalty
SKILL SUMMARY:
Possesses drive, is goal oriented, has an entrepreneurial outlook
Drives to meet and exceed sales goals and customer expectations
Ability to build relationships, connect with others, solve problems and impact and influence others
Passionate and knowledgeable about luxury brands and services
Desire to work in a fast-paced environment, handle multiple priorities and learn new procedures
Exceptional communication skills with the ability to engage in conversation with customers, peers and managers
Ability to work as part of a productive team, or individually with little direct supervision
Ability to work a flexible retail schedule, including weekends, evenings, extended hours, and key event days
Previous exposure to luxury brands preferred; retail selling experience a plus
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Designer Handbag Selling Specialist, Full Time/Part Time: Bloomingdale’S The Mall At Short Hills, NJ
If you live on the cutting edge of fashion and have a keen eye for design, why not put that expertise to work on the sales floor? Join our team of problem solvers and doers: Apply today!
Bloomingdale's... like no other store in the world seeks a Luxury Brand Selling Specialist. Your fashion voice and authority is what makes you credible as you engage with an upscale client base. What makes you successful is your ease of conversation, building relationships and connecting with others. What excites you is a fast paced commission environment where the sales you generate drive your earnings. Our top performers are goal oriented and can balance multiple priorities in a fast paced environment and most importantly truly have fun at work.
ESSENTIAL FUNCTIONS:
Outstanding selling behaviors, listening and responding to customer needs to deliver service…...like no other
Sharp awareness of current fashion trends
Building and cultivating relationships with customers through personal interaction
Develop repeat business to grow personal sales, utilizing B-connected to maintain client files
Meeting or exceeding sales and loyalty goals
Expert on product knowledge, understanding features and benefits and sharing with clients
Demonstrate knowledge of store products and services to build sales and loyalty
SKILL SUMMARY:
Possesses drive, is goal oriented, has an entrepreneurial outlook
Drives to meet and exceed sales goals and customer expectations
Ability to build relationships, connect with others, solve problems and impact and influence others
Passionate and knowledgeable about luxury brands and services
Desire to work in a fast-paced environment, handle multiple priorities and learn new procedures
Exceptional communication skills with the ability to engage in conversation with customers, peers and managers
Ability to work as part of a productive team, or individually with little direct supervision
Ability to work a flexible retail schedule, including weekends, evenings, extended hours, and key event days
Previous exposure to luxury brands preferred; retail selling experience a plus
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Handbag Designer - Calvin Klein (G-Iii Apparel Group)
Overview
G-III Apparel Group, the world's premier designer and manufacturer of quality leather outerwear, dresses, women's suits, sportswear and accessories, with a comprehensive portfolio of over 30 licensed and wholly-owned brands, including Calvin Klein, Donna Karan, Kenneth Cole, Cole Haan, Guess?, Tommy Hilfiger, Karl Lagerfeld, Levi's, Dockers, Jessica Simpson, Vince Camuto, Ellen Tracy, Kensie, Ivanka Trump, and G.H. Bass, among others is seeking a handbag designer to join the Calvin Klein team based in New York City.
Responsibilities
Development
Research current trends and forecast evolution on said trends within our brand identity
Apply findings from research (including blog, magazine, store, street-style, vintage exploration) to a seasonally relevant, cohesive collection that is well balanced in fabrication and thoroughly merchandised
Communicate seasonal concept/design intent to factories - request preliminary treatments + mock-ups
Attend vendor meetings and work on product concepts with Trim Team – follow trim full cycle to production
Sample Phase
Generate tech-packs with clear silhouette, garment construction, and trim information to overseas factories
Evaluate collection standing and sketch + refabricate to support seasonal objectives within line plan/SKU count
Exaggerate visual cues to reinforce concept + transcribe amplified garments to runway program with stylist
Support Collection to ProductionSupport Collection to Production
Follow garment to production with Trim Buyer + Production Managers – ensuring correct development + color allocation applied to each body
Field Merchandising Requests
Qualifications
5+ years of Industry experience (including retail, wholesale, pattern drafting + draping, print design.)
Bachelor's degree in Design
Handbag experience and interest a must
Action oriented
Timely decision making
Functional/Technical skills
Integrity and trust
Learning on the fly
Listening
Organizing
Drive for results
Self – development
Self knowledge
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