Investigator Dealer Accounts Job Description Sample

Company Overview

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Job Description

The AML Investigator I is responsible for independently performing analysis of complex financial transactions to include confidential research and investigations. Evaluates suspicious and/or questionable account activity. Recognizes and evaluates high risk accounts and activity and makes recommendations regarding account retention. Utilizes a variety of analytical techniques and computer systems to make informed decisions concerning Customer account status. Takes referrals from internal support groups, reviews transaction background and information, conducts additional research and investigation as needed and decides whether to conclude inquiry or forward to applicable authorities for further review. Performs enhanced due diligence on Customers designated by regulators as high risk, such as international and large cash Customers. Reviews and validates information sent from the Financial Crimes Enforcement Network (FinCen), Financial Transactions and Reports Analysis Centre (Fintrac) against Company records, researches issues and resolves with FinCen, or Fintrac.

Requirements

• Recognizes and evaluates high risk accounts and activity and makes recommendations regarding account retention.

• Conducts due diligence for high risk accounts that may include interfacing with Customers and Employees in order to obtain operational and financial information.

• Utilizes a variety of analytical techniques and computer systems to make informed decisions concerning Customer account status.

• Works independently with supervision inside a team environment.

• Plans and prioritizes daily workload to meet department objectives.

• Communicates with branch staff to obtain information needed for supporting documentation, reports and risk mitigation.

• Takes referrals from internal support groups, reviews transaction background and information, conducts additional research and investigation as needed and decides whether to conclude inquiry or forward to applicable authorities for further review. Performs enhanced due diligence on Customers designated by regulators as high risk, such as international and large cash Customers.

• Reviews and validates rules, guidance and other pertinent information issued by the relevant jurisdictional financial intelligence unit such as the Financial Crimes Enforcement Network (FinCEN) or the Financial Transactions Reports Analysis Centre of Canada (FINTRAC).

• Performs additional research as needed to supplement background information.

• Utilizes various vendor information databases, general internet and other research sources to find useful material.

• Contacts branches if needed for additional Customer information

• Notifies stores of recommendations to close Customer accounts based on research conducted on customer activity.

• Coordinates with supervisor/Team Leader and branches to close accounts.

• Assists/coaches branch personnel, when deemed necessary and/or requested, to conduct Customer interviews to address certain specific AML alerted transactional issues.

• Provides branch and business line personnel with clear understanding of Customer's transactional history as related to money laundering concerns thus mitigating possible monetary and reputational risks.

• Maintains updated information on various systems as well as required files and documentation. Ensures that records are complete and available for review and audit as needed.

• Maintains knowledge of Company products and services and current trends and developments in the industry affecting area activities, including legal and regulatory requirements.

• Analyzes, makes determinations and either concludes inquiries or forwards for further investigation potential money laundering transactions in support of the regulations, such as, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and all other Anti-Money Laundering (AML) regulations designed to prevent financial-related crimes against the government according to established TD Bank policies, procedures and regulatory guidelines.

Must be eligible for employment under regulatory standards applicable to the position.

Qualifications

• Bachelor's degree or progressive work experience in addition to experience below.

• 1-2 Years of related experience.

• Knowledge of CIP and/or KYC, and/or AML and ATF regulations, requirements and procedures an asset.

• Familiarity with regulations, such as the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).

• Inquisitive nature, with ability to pursue potential investigative leads until resolved.

• Research skills, with ability to diligently look for and uncover material useful to the evaluation.

• Organized, with ability handle multiple cases simultaneously.

• Basic investigative and business sense to distinguish between typical transactions and suspicious activity.

• Good communication skills, including verbal phone skills and writing skills.

• Ability to use various searchable databases.

• Basic computer skills/knowledge of Microsoft products (Word, Excel, PowerPoint).

Hours
8-4:30

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The overall objective of this position is to act as an internal account representative for a strategic subset of dealer partners. This role would act as a cross functional liaison for the customer and coordinate activity with the key account manager/outside sales. Dealer partners would be identified by spend (~$700M,) customer profile (authorized dealer or retail partner), or channel leadership. Overall, the purpose of this role would be to provide strategic support and customer focus to increase sales and/or share of wallet within the account. This role would partner cross-functionally with marketing, learning and development, IT, customer service, credit/finance etc. to ensure the customer has internal support for growth and development to achieve sales growth goals.

JOB RESPONSIBILITIES:

• Understand dealer local market by synthesizing data related to paintable surfaces, competition and total points of PPG distribution

• Participate in account growth strategy development and track milestones of growth and development

• Act as internal account representative and provide increased customer support through service level analysis, promotional activity for end use customers and sale growth initiatives

• Act as an internal liaison for cross functional support to ensure pricing accuracy on customer orders, UAD management and support health of account

• Coordinate organizational development and training activities for dealer/retail partner and its customers

• Participate in account strategy determination and growth objectives

• Other projects/problem resolution as needed

Requires:

• Bachelor Degree required, or equivalent experience in sales required

• 3-5 years of experience in Customer Relations/Sales/Marketing experience would be helpful

• Strong Microsoft Excel skills and working knowledge of Microsoft Office Suite

• Openness and ability to learn and utilize mapping software

• Ability to effectively analyze data and reach sound conclusions

• Ability to effectively communicate and interact/negotiate with internal customers

• Working knowledge of ERP systems (SAP) software would be advantageous

• Training experience a plus

• Attention to detail and ability to manage an initiative from conception to solution

PPG: We protect and beautify the world.

At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers' biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

Why join us:

With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

• Your personal strengths will empower you to succeed and make an impact from day one.

• You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.

• Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.

• Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.

• You will be welcomed into a culture where everyone's ideas and contributions are valued and encouraged.

Just like you, we are driven to make a difference in our world.

PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.

PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG's affirmative action plan by emailing ppgaap@ppg.com.

To read more about Equal Employment Opportunity please see attached links:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Overview

Summary of Responsibilities:
The Dealer Relationship Manager (DRM) is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on the company's underwriting guidelines, programs & products in their specific market and policies and procedures as a whole. They focus the majority of their time deepening relationships with their dealers by day to day management of dealer accounts, assisting in the loan process, and providing best in class customer service and generally acting as a liaison between their dealerships, Fiat-Chrysler Automobiles (FCA), and the corporate office.

Essential Functions:

• Serve as the lead point of contact for all customer relationship matters

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Develop new business with existing clients and/or identify areas of improvement to meet goals

• Analyze and review all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.

• Provide best in class customer service through daily interaction with all internal and external associates and dealers.

• Answer client queries and identify new business opportunities among existing customers.

• Liaise with cross-functional internal teams to improve the entire customer experience.

• Establish and cultivate relationships with all dealership personnel in order to support growth targets via the following activities:

• Providing training on all programs and initiatives.

• Provide follow up on outstanding approvals given and their current status.

• Support Originations, Dealer Services, Enterprise Fraud, Titles, and various other internal departments as needed.

• Onboarding and managing Floorplan dealers via the following activities:

• Establishing targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners.

• Facilitating term sheet presentations and collecting financial information and required closing documents.

• Assisting their Dealer Lending partners with portfolio and relationship management support.

• Conducting sales and finance presentations to demonstrate use of company products.

• Correctly utilize and update all reporting and sales tools including the sales management tool SalesForce.com.

• Educating the dealerships about new policies and guidelines

• Cultivating and fostering strong relationships with FCA Area Sales Managers within their assigned territory

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Attending and participating during meetings and conference calls.

• Obtaining dealer agreements & supports Dealer Maintenance in the on-boarding process of dealers.

• Attending and participating in all meetings and conference calls including FCA Regional Sales Meetings

• Following corporate policies and guidelines.

• Provides support to Marketing promotional campaigns and dealer incentives.

• Successfully completing additional initiatives and meeting Regional Sales Manager's (RSM) expectations.

• Communicating and promoting monthly incentivized offers, national and regional dealer programs, corporate initiatives and promotional campaigns

• Daily management of dealer accounts through physical visits, phone calls, emails, faxes, mailers, campaigns, and follow ups.

Other Functions:

• Special projects as requested.

• Performs other duties as assigned.

Requirements:

• Bachelor's degree preferred; Equivalent combination of education and experience may be substituted in lieu of degree.

• Zero-two years' experience in sales, client relations, account management, and/or relationship management

• Demonstrable ability to communicate, present and influence key stakeholders as appropriate

• Direct experience demonstrating best in class customer service and relationship building skills.

• Current valid state driver's license required

• Excellent written and verbal communication and negotiation skills. Strong presentation and public speaking skills a must.

• Ability to manage time effectively and prioritize multiple tasks.

• Strong problem solving skills.

• Ability to resolve disputes to a level that satisfies all parties

• Flexibility to manage a territory and travel may be required on a daily basis up to 100% of the time.

• Ability to maintain confidentiality.

Working Conditions:

• Corporate / Remote/Field office role

• Extended working hours may be required as dictated by management and business needs. DRM's must be available to offer assistance to dealers during dealer working hours.

Chrysler Capital Dealer Relationship Manager.

Employer's Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

POSITION SUMMARY

Provide administrative and customer support for Emerging Markets team within an assigned territory.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

• Perform administrative duties, such as sales order and data entry, general correspondence with dealers, and customer account research.

• Perform customer support duties, such as answer customers' questions about programs and processes

• Recommend products to customers, based on customers' needs and interests.

• Review legal documentation for specific phrases.

• Review current, new and upcoming products and services on an ongoing basis to ensure current knowledge of industry products and trends.

• Perform miscellaneous clerical duties such as scanning, filing, answering correspondence and creating basic spreadsheets.

• Assist in special projects as requested from members of the team.

• Develop and maintain positive working relationships with other team members within the department and throughout the organization.

• Other duties as assigned by management.

• Regular and prompt attendance at work is a primary function and requirement of this position.

Requirements

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability – Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization.

• Accuracy – Perform work accurately and thoroughly.

• Analytical Skills – Use thinking and reasoning to solve a problem.

• Attention to Detail – Taking responsibility for a thorough and detailed method of working.

• Communication – Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.

• Computer Literacy – Effective and efficient use of computers in the working environment.

• Customer Focus – Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.

• Detail Oriented – Pay attention to the minute details of a project or task.

• Ethical / Integrity – Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace.

• Initiative – Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action.

• Interpersonal – Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.

• Reliability – The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks.

• Safety and Security – Supports and complies with safety and security requirements.

• Time Management – Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines.

• Working Under Pressure – Complete assigned tasks under stressful situations.

Education

• High School Graduate or General Education Degree (GED)

Experience

• Two to four years related experience in a customer service role.

• Two to four years related experience in an administrative role.

• Two to three years' experience working in a call center environment.

Computer Skills

• Computer literate in a Microsoft Windows environment.

• Accurate typing skills, approximately 30 words per minute.

• Accurate 10-Key by touch, alphanumeric.

• Intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents and calculating numbers.

• Microsoft Outlook – Intermediate level. Must have the ability to perform functions such as composing, sending, forwarding and replying to messages, attaching computerized files, and utilizing calendar and task reminders.

• Microsoft Word – Basic level. Must have the ability to perform functions such as composing, editing, naming and saving documents, formatting text, and printing.

• Basic level of experience using Internet Explorer or other web browsers. Must have the ability to perform functions such as navigating through websites via hyperlinks and searching websites using various search engines and boomerang searches.

• General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipment.

• Working experience using Axapta Software is a plus.

Other Requirements

• Neat and professional appearance and demeanor.

• Proficient in intermediate mathematical skills such as addition, subtraction, multiplication, division, calculation of fractions, percentages, ratios and measurements.

• Primary language used to perform this job is English.

• Proficiency in any foreign language such as Spanish and French is a plus.

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Description

General Summary

This position performs all support functions and is responsible for the development of relationships for specified corporate business accounts. This position will assist the Dealer Account Managers in maintaining and promoting all aspects of tire sales and related programs including sales support and POP support. Other duties include inventory control, marketing activities, assisting with tire assessment functions, and new dealer business.

Primary Responsibilities

• Meet or exceed TBC Corp. performance standards for quality and speed of service to our customers.

• Effective tire training to ensure tire unit sales are maximized from all corporate accounts.

• Build and maintain a team effort with corporate account members and reporting locations.

• Motivation for successful sales results toward departmental and corporate goals and strong customer orientation.

• Communication of schedules, business issues, concerns, and changes through timely publication of reporting to the Manager TBC Dealer Group.

• Budget and expense management.

• Follow all safety practices as outlined in policy and procedures.

Minimum Requirements

Education & Experience

Education: Associate's degree required; B.A. /B.S. preferred

Experience:

• Computer literate, with emphasis on Microsoft Word, Excel, and PowerPoint.

• Excellent organizational skills.

• Strong communication skills.

• Knowledge of the tire industry.

• Training experience.

TBC Corporation TBC continuously offers strong career opportunities to those from inside as well as outside the auto services industry. We hire those with a passion for success and we will train them with proven processes that will take them there. Our employees share a very unique and lucrative opportunity to maximize their earnings with industry leading pay, incentives, and recognition programs when they deliver and exceed expected results.

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our nine major business lines include Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Financial Institutions Group, Wells Fargo Commercial Capital, Wells Fargo Securities, and the Investment Portfolio. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

WFS Operations:

Candidate will be responsible, in conjunction with Broker Dealer Operations and Line of Business Management for the development and execution of a strategic roadmap related to the continued expansion and efficiency of the Broker Dealer Operations platform as well as certain tactical implementation plans. Candidate will be responsible for business analysis, key user related testing and implementation of change, and reporting, as well as relationship management with Operations, Business, Technology, and Program Management, and ensure quality of execution activities from planning to implementation. Initiatives will be many and varied. The position will draw inferences from process details and link these inferences to the strategic plan by considering business objectives while identifying and implementing process improvements and risk reduction solutions.

Responsibilities Include:

• Coordinate meetings with the line of business to support/perform analysis on enhancements, testing, and implementation of various change initiatives.

• Communicate the analysis/solution status and updates to support product delivery initiatives.

• Ensure initiative status, issues or escalation are reported/communicated

• Provide support of solutions to resolve operational issues and change

• Candidate will assist in liaising between multiple business and technology user groups and aid in the planning, conducting and directing of analysis.

• Candidate will act as product development lead on key initiatives for the Operations team Preferred
  
  Skills:
  

• Securities Operations Industry knowledge

• Experience with using the Broadridge Applications of IMPACT, BPS, and GLOSS

• Excellent writing skills for communication at all levels of the company, performing analysis for Business Requirements documentation, policy and procedure documentation, and other ad hoc communications

• Expertise in designing process flows/diagrams

• Strong ability to manage multiple initiatives and related tasks

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Required Qualifications

• 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services

Desired Qualifications

• Advanced Microsoft Office skills

• Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications

Minimum Qualifications:

• Aptitude to handle various tasks and work in an organized manner under pressure and time constraints Qualifications and Education Requirements An ideal candidate would have experience within the Securities Operations industry supporting business analysis, product solutions and delivery, system lifecycle integrations, and communication/coordination across multiple systems/development teams/business user groups. They would also be subject matter experts in both the trade processing, and securities trade settlements and various other support areas within operations such as Asset Servicing, DTC, FED, and International Settlements. Candidate should be articulate, confident, and able to communicate comfortably with all levels of the company.

• 6 Years of Product Delivery or strategic planning experience

• Strong Knowledge of Fixed Income and Equities Operations (Settlements and Trade Processing)

• Knowledge of financial products/markets

• Proficient knowledge of MS Office (Project, Vision, Excel, PowerPoint, Word)

• Strong written communication and interpersonal skills

• Aptitude to handle various tasks and work in an organized manner under pressure and time constraints

• Good knowledge and experience with the Broadridge Securities Processing Applications

• Highly motivated with ability to drive results

• Demonstrate the ability to identify strategic opportunities and make specific recommendations

• Demonstrate the ability to identify inefficient and/or ineffective processes and provide solution options

• Ability to establish relationships with all levels within the organization

• Enthusiastic team player who is willing to learn and seek guidance from others as needed

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

WHOLESALE BANKING 0100266 WHOLESALE BANKING

Poker Dual Rate Dealer

GENERAL SUMMARY

The Floor Person or Poker Supervisor are responsible for preserving the integrity and orderly operation of assigned table or poker games and assets in accordance with all applicable rules, laws and regulations. The Dealer shall efficiently deal and protect assigned games as described in established PR&C SOPs, policies, procedures, and internal controls while maintaining compliance with rules, laws, and regulations. The dealer is also responsible for filling and exchanging chips on the poker floor while protecting the casino bank. The Table Operations Dual Rate Dealers shall carry out the responsibilities of both the dealer and, when required, the floor person or Poker Supervisor.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

SUPERVISION BY FLOOR PERSON OR POKER SUPERVISOR

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.

• Supervise, coach, instruct and direct dealers in proper procedures of appropriate aspects of table game operations including, but not limited to, correction of errors, recommendations of disciplinary actions and monitoring all work processes.

• Directly supervise the operations of assigned games.

• Monitor table games activities for adherence to casino and government rules, regulations and procedures.

• Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.

• Assist in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned employees.

• Track and document play of patrons and in table games monitoring wager amounts, length of play, purchase amounts and wins/losses.

• Ensure appropriate and professional care and service are provided to guests and employees.

• Ensure the protection and integrity of games, currency, chips, playing cards and other assets.

• Practice and foster open, clear, two-way communication with all related departments and superiors.

• Provide ongoing advice, support and direction to dealers.

• Apply positive communication, interpersonal and leadership skills with employees at all times.

• Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations.

• Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.

• Maintain excellent grooming and personal conduct according to company standards and ensure dealers do the same.

• Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.

• Other duties as assigned.

DEALING

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.

• Adhere to and ensure compliance with all PR&C policies, procedures, SOPs, and internal controls and government regulations.

• Maintain and ensure adherence to all internal and external regulations, policies and procedures within assigned games.

• Protect and maintain integrity of assigned games and assets.

• Exchange currency for gaming chips; fills and credits (Poker); and, pay or collect bets according to house rules.

• Ensure accuracy and completion of all signatory paperwork specific to assigned games and, if applicable, assigned bank (Poker).

• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.

• Maintain excellent grooming and personal conduct according to PR&C standards.

• Acknowledge, greet, and converse (in a friendly, courteous, and professional manner) with customers who play at or approach assigned games.

• Interact with department and PR&C employees in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications.

• Sustain a courteous attitude and pleasant demeanor in all relations including guests and colleagues

• Abide by all company policies of PR&C.

• Other duties as assigned.

DUAL RATE DEALERS

• All of the above dealing and floor supervision responsibilities.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE/TRAINING/EDUCATION

Floor Person

• A high school diploma and some college preferred; at least one year experience in a table games/operations supervisory capacity or three years' experience as a table games dealer; or, a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance is preferred to successfully perform this job.

Poker Supervisor

• A high school diploma and some college preferred; and, two plus years' experience as a poker supervisor or floor clerk or five plus years' experience as a poker dealer; or, a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance is preferred to successfully perform this job.

Dealer – A minimum of one year dealing experience or completion of an approved dealing school is required to successfully perform this job. Dealer must pass dealing auditions when held.

Dual Rate Dealer – A minimum of three year years of full-time, table games and/or Poker dealing experience. The dual rate dealer must pass dealing auditions when held and pass an interview for the dual rate position.

COMMUNICATION SKILLS

Floor Person or Poker Supervisor – These positions require strong oral and written communication skills; must be fluent in reading, writing, understanding and speaking English.

Dealer – This position requires the ability to read, understand, and speak English to communicate with guests and team members.

Dual Rate Dealer – Same as Floor Person or Poker Supervisor

REASONING ABILITY

Floor Person or Poker Supervisor – These positions require the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. The positions also requires the ability to deal with problems involving a few concrete variables in standardized situations.

Dealer – N/A

Dual Rate Dealer – Same as Floor Person or Poker Supervisor

CERTIFICATES, LICENSES, REGISTRATIONS

Floor Person or Poker Supervisor

• Qualify to obtain and maintain Class "A" Gaming and State Key Licenses

Dealer – Qualify to obtain and maintain a Class "A" Gaming License

Dual Rate Dealer – Same as Floor Person or Poker Supervisor

SKILLS/ABILITIES

Floor Person or Poker Supervisor:

• Leadership, motivation, counseling, discipline and training skills.

• Ability to manage multi-cultural staff and to create and maintain a harmonious work environment.

• Thorough knowledge of blackjack, baccarat and at least one other table game.

• Current game protection skills and knowledge of cheating and advantage play activities.

• Excellent interpersonal and team building skills.

• Ability to adapt to and embrace technological changes.

• Average computer skills and the ability to learn new computer skills.

Dealer:

• Have a working knowledge of two or more games all poker and table games

• Maintain skill level necessary for efficient job performance

• Good interpersonal, team building, customer service, and communication skills

• Sustain a courteous attitude and pleasant demeanor in all relations including guests and fellow team members

• Ability to take and follow direction from supervisory personnel

• Ensure proper documentation of any presented pit paperwork such as fills and markers are completed as required.

Dual Rate Dealer:

• All of the above dealing and floor person and poker supervisory skills and abilities.

• Must be flexible when needed to work in the supervisory capacity.

• Must communicate expectations and policies to dealers, in a clear and precise manner, and inform them of any changes in procedure or policy.

• When working in the supervisory capacity, must be consistent in the application and enforcement of policies and procedures.

• Able to effectively communicate all employee situations to the pit supervisor no matter how minor; thereby allowing management to ascertain if it is a major problem or an isolated incident and can determine how to address this matter.

ACCOUNTABILITY

Floor Person or Poker Supervisor

• The Table Games Floor Person and Poker Supervisors supervise dealers and the operations of assigned games.

Dealer- This position does not have supervisory responsibilities.

Dual Rate Dealer

• The Table Operations Dual Rate Dealer supervises dealers and the operations of assigned games when functioning as a floor person or Poker Supervisor.

What would I be doing?

Under general supervision, responsible for promoting outstanding guest relations, an entertaining and energetic atmosphere while accurately dealing Poker.

Responsibilities

Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests' problems. Use the guest's name when appropriate. Thank the guest and invite him or her back.).

Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.

Explain aspects of various poker games to gaming patrons.

Check to ensure that all players have placed bets before play begins.

Exchange paper currency for playing clips.

Process all cash and maintains proper handling and accounting for assigned property items.

Reports any unusual situations to poker supervisor.

Act as Supervisor on assigned shifts.

What are we looking for?

• Must be able to obtain a valid gaming license

• Must be 21 years of age

• Previous poker dealing experience and/or recognized equivalent training

• Must be willing to be interviewed and auditioned

These skills and abilities are typically acquired through at least 1 year experience directly related to the accountabilities specified.

Gaming License Information:

You may be required to hold a gaming or non-gaming license with one or more regulatory agencies. As part of the licensing application process you will be required to fully disclose some or all of the following information related to your personal history and background, including supporting documentation. We understand this can be cumbersome, but thank you in advance for taking the time to go through this process. If you have any questions or concerns on if you will be able to obtain the necessary licensing for your role, we advise you not to resign from your current employment until this process is complete.

Gaming licenses are a privilege, not a right, and are issued at the sole discretion of gaming regulators based on their review of a licensee's gaming application and background information. The following information is required as part of the gaming license application.

• Name, name changes and any aliases/nicknames

• Citizenship

• Current and prior addresses for the past ten years

• Employment background for past ten years

• Military service; Must provide a copy of DD214

• Occupational licenses held, offices or businesses owned in any other states

• Disciplinary actions, denial or revocation of any occupational or business licenses

• Marital status, including spouse's information (including previous marriages)

• Gaming interests - ownership in any gaming business (past or present)

• Financial information – financial liens, judgments, bankruptcies, liquidations, repossessions, collections, garnishments and child support (current, owed or under garnishment)

• Birthmarks, tattoos or distinguishing marks

• Criminal background information – including all arrests, convictions, lawsuits, indictments, testimonies, pardons or disbarments.

Gaming regulators will only issue a gaming license based on the following:

• No pending or active criminal charges

• No felony convictions within the last 10 years; No misdemeanor convictions in the past 5 years

• No convictions related to theft, fraud, illegal gambling or violence (includes misdemeanors)

• Felony convictions beyond 10 years are reviewed on a case by case basis (some states) taking into account the gravity of offense, timing of conviction and job position and role with the company

• No active or ongoing unpaid collections, bankruptcies, repossessions, garnishments, child support, etc.

• Student loans must not be in default status

Fees

• $200 for the gaming license. Renews every two years.
• $15 - $50 for three pages to be notarized
• $10 for fingerprints at Louisiana State Police
• $0.35 - $12 for a color photo of yourself (passport size)

What would it be like to work at this property?

L'Auberge Casino & Hotel Baton Rouge is a premier southern facility located in Baton Rouge, LA. L'Auberge captures the feel of a Southern river lodge and embraces Louisiana's rich cultural history, food, music and 'laissez les bon temps rouler' way of life. It's contemporary, polished and complete with Southern hospitality! It's fancy with swagger.

L'Auberge Casino & Hotel
777 L'Auberge Avenue

Baton Rouge, Louisiana 70820

Overview

Volkswagen of Salem

Dealer Trade Driver

Dealer Trade Driver

Lithia Auto Stores embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Start your career with one of the largest and most successful retail automotive teams in the nation.

Job Description

Responsibilities:

The Dealer Trade Driver is responsible for delivering vehicles to Lithia dealerships and customers in a safe and timely manner. The Dealer Trade Driver communicates with Sales staff and external customers.

• Ensures that vehicle identification numbers and stock number of each vehicle match paperwork.

• Ensure copies of dealer invoice accompany paperwork for each vehicle.

• Ensure that the vehicle being traded is clean and undamaged before leaving the lot.

• Notify GSM or Manager on duty immediately if any damage is found on vehicle being traded.

• Ensure all reference guides, keys, wheel locks etc., accompany all traded vehicles and deliver this information to the appropriate manager when trade is complete

• Newly traded vehicles must be thoroughly inspected, inside and out, before accepting delivery from dealership.

• If damage is found (i.e. scratches, door dings etc.), contact GSM or Manager on duty before leaving their lot. DO NOT return with a damaged vehicle unless you have notified the GSM or Desk Manager.

• Note any missing keys, books, wheel locks, floor mats, etc. Make every effort to ensure these items accompany the appropriate vehicle. Always make sure accessories that are listed are in fact on the vehicle.

• Other duties as required.

Qualifications:

• Operate a wide variety of cars, light trucks, and vans, with ability to drive both manual and automatic transmissions.

• A team player who is focused on providing exemplary customer service

• Ability to multi-task in a fast paced work environment

• Professional appearance and work ethic

• Effective communicator

• 18 years or older

• High school graduate or equivalent.

• Possess an acceptable driving record and a valid driver's license in your state of residence

Why Lithia?

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Dealer Trade Driver