Investigator Dealer Accounts Job Description Sample

Company Overview:

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com.

Position Summary:

Assist in the integration and training process for new dealers. Train and give direction to Business Operations Reps to resolve business issues.

Duties and Responsibilities:

• Complete funding process by assembling all information into funding requisition including detailed back up and answer any questions or concerns that may arise.

• Responsible for supporting 20 master dealers daily. Each master location may have numerous sub-locations.

• Answer 30-40 phone calls and e-mails daily within a 3 hour turn-around timeframe.

• Provide ongoing support to dealers to resolve outstanding business issues.

• Research Presidential disputes, as required.

• Assist management with the training of new Coordinators in all aspects of the dealer program and funding process.

• Assist team members in helping dealers understand the necessary business information to strengthen and build a positive working relationship with the authorized dealers.

• Troubleshoot with the dealer to make sure all accounts submitted are fundable.

• Perform high volume customer service support during the funding process.

• Train all new dealers in their assigned territory, with expected annual growth exceeding 35%.

• Provide support to assigned Coordinators.

• Responsible for reviewing and balancing funding reports, as necessary.

• Assist team management in the coordination, planning and preparation for the monthly two-day Authorized Dealer Administration Training.

• Update daily screens in the funding module.

• Responsible for monthly revenue sharing reports and dealer override referral bonuses.

• Responsible for daily researching on corporate customer and dealer contract issues.

• Assist with special projects, as necessary.

Education:

• High school degree or equivalent

Experience:

• Minimum three years of customer service or two years as a Business Operations Coordinator

• Informix experience required

Skills:

• Excellent written and verbal communications skills

• Demonstrated independent judgment skills

• Ability to handle multiple tasks

• Positive attitude

• Demonstrated leadership ability

• Demonstrated proficiency in Word and Excel

Want to learn more about ADT?

Visit us online at www.adt.com or on Facebook.

The Senior Client Solutions Executive is a full time outside sales position. The position requires a structured approach to developing new business in a defined territory. The Senior Client Solutions Executive will be responsible for achieving target level volumes in new applications, activations and monthly new loan originations for NextGear Capital core products of inventory financing as well as the company's ancillary products and services. The Senior Client Solutions Executive will be responsible to maintain relationships with auction general managers to maximize NextGear's business opportunity within assigned auto auctions. The Senior Client Solutions Executive will work closely with NextGear Capital's Senior Client Account Executives and Performance Managers in their assigned territory to exceed budgeted goals.

Essential Duties and Responsibilities:

• Must be knowledgeable and educated on all products and services that NextGear Capital offers including inventory financing (floorplan) and the company's Ancillary Products and Services.

• Must have a general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs.

• Develop an aggressive sales plan within a defined market.

• Build prospect list through effective cold calling, lead follow up and referrals.

• Conduct cold calls each week to solicit new relationships for NextGear Capital.

• Follow up on all leads provided daily with a sense of urgency.

• Increase overall loan volume and utilization through service calls to existing customers.

• Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC).

• Hit target levels of performance in new applications, new loan development and utilization on a monthly basis.

• Responsible for initial underwriting of potential NextGear Capital customers prior to accepting an application.

• Monitor applications throughout the credit process.

• Responsible for contracting and orientation of new customers.

• Manage customer experience and engagement through the first six months of dealer lifecycle

• Hit target levels of performance in enrollments and sales of NextGear Capital's Ancillary Products and Services.

• Develop a strong relationship with NextGear Capital Account Executives and Performance Managers.

• Conduct Monthly non-sale day visits with assigned auction General Managers.

• Increase NextGear's business opportunity at assigned auctions through development of relationship with auction staff and its customers.

Job Knowledge, Skills and Abilities:

• Knowledge of the automotive industry (various sectors)

• Knowledge of the finance industry (various sectors)

• Sales Management (develop leads, contract customers, portfolio growth)

• Strong verbal and written communication skills

• Strong negotiation skills

• Strong time management skills and ability to manage deadlines

• Must be comfortable in a high pressure, results driven and fast paced work environment

• Must be proficient with Microsoft Office and Outlook with ability to manage high volume of electronic and voice communications

• Ability to learn company operating and reporting system plus Microsoft CRM

• Ability to complete Sales Foundation and Challenger Sales training

• Ability to manage problems with solutions-based approach

• Must have a proven track record of success in outside sales position

Education and Experience:

• High School Diploma or equivalent required

• Four-year college degree preferred

• 5 years of experience in outside sales and portfolio management preferred

• 3-5 years' experience in finance or auto industry preferred

Some overnight travel (apx. 15%)

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Closing:

NextGear Capital is the world's leading independent inventory finance company, providing flexible lines of credit for Dealers to purchase new and used inventory throughout the U.S., Canada, and the United Kingdom. NextGear Capital delivers innovative solutions that empower Dealers to buy and sell inventory with versatile lines of credit that can be used at over 1,000 auto and specialty Auctions and other inventory sources.

The Company offers floor plan financing for nearly any type of remarketed unit in automotive retails, wholesale, salvage and specialty, including recreational vehicles and trailers, marine, power sports, used heavy trucks, auto salvage, and auto daily rentals. NextGear Capital also provides a robust array of services and support allowing Dealers to acquire and sell more inventory. This includes state-of-the-art online and mobile account management tools, market-specific industry and Dealer performance data, title services, records managements and collateral protection.

NextGear Capital is focused on service, technology and simple solution that will help Dealers stock more vehicles, attract more customers and close more deals. The company is headquartered in Carmel, Indiana and is part of the Cox Automotive group of companies. Visit www.nextgearcapital.com to learn more.

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities

• Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary

• Provides direct communications link to customers to ensure their expectations are met and service issues are resolved

• Educates dealers on all Manheim products and services

• Investigates, troubleshoots, and resolves customer problems and issues

• Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service

• Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value

• Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)

• Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)

• Follow- up as necessary

• Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

• Review vehicles in sale line up, locate missing vehicles, and work with account

Qualifications:

• High School Diploma or equivalent required

• Effective communication (written and spoken) and interpersonal skills required

• Ability to work in a high performance, fast-paced team environment

• Computer skills, including ability use Internet and MS Office

• Ability to adapt to and work effectively within a constantly changing environment

• Excellent customer service and problem solving skills required

• Ability to sit or stand for prolonged periods of time

• Ability to perform repetitive tasks

• Manual dexterity

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities

• Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary

• Provides direct communications link to customers to ensure their expectations are met and service issues are resolved

• Educates dealers on all Manheim products and services

• Investigates, troubleshoots, and resolves customer problems and issues

• Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service

• Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value

• Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)

• Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)

• Follow- up as necessary

• Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles

• Review vehicles in sale line up, locate missing vehicles, and work with account

• High School Diploma or equivalent required

• Effective communication (written and spoken) and interpersonal skills required

• Ability to work in a high performance, fast-paced team environment

• Computer skills, including ability use Internet and MS Office

• Ability to adapt to and work effectively within a constantly changing environment

• Excellent customer service and problem solving skills required

• Ability to sit or stand for prolonged periods of time

• Ability to perform repetitive tasks

• Manual dexterity

The Senior Client Solutions Executive is a full time outside sales position. The position requires a structured approach to developing new business in a defined territory. The Senior Client Solutions Executive will be responsible for achieving target level volumes in new applications, activations and monthly new loan originations for NextGear Capital core products of inventory financing as well as the company's ancillary products and services. The Senior Client Solutions Executive will be responsible to maintain relationships with auction general managers to maximize NextGear's business opportunity within assigned auto auctions. The Senior Client Solutions Executive will work closely with NextGear Capital's Senior Client Account Executives and Performance Managers in their assigned territory to exceed budgeted goals.

Essential Duties and Responsibilities:

• Must be knowledgeable and educated on all products and services that NextGear Capital offers including inventory financing (floorplan) and the company's Ancillary Products and Services.

• Must have a general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs.

• Develop an aggressive sales plan within a defined market.

• Build prospect list through effective cold calling, lead follow up and referrals.

• Conduct cold calls each week to solicit new relationships for NextGear Capital.

• Follow up on all leads provided daily with a sense of urgency.

• Increase overall loan volume and utilization through service calls to existing customers.

• Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC).

• Hit target levels of performance in new applications, new loan development and utilization on a monthly basis.

• Responsible for initial underwriting of potential NextGear Capital customers prior to accepting an application.

• Monitor applications throughout the credit process.

• Responsible for contracting and orientation of new customers.

• Manage customer experience and engagement through the first six months of dealer lifecycle

• Hit target levels of performance in enrollments and sales of NextGear Capital's Ancillary Products and Services.

• Develop a strong relationship with NextGear Capital Account Executives and Performance Managers.

• Conduct Monthly non-sale day visits with assigned auction General Managers.

• Increase NextGear's business opportunity at assigned auctions through development of relationship with auction staff and its customers.

Qualifications:

Job Knowledge, Skills and Abilities:

• Knowledge of the automotive industry (various sectors)

• Knowledge of the finance industry (various sectors)

• Sales Management (develop leads, contract customers, portfolio growth)

• Strong verbal and written communication skills

• Strong negotiation skills

• Strong time management skills and ability to manage deadlines

• Must be comfortable in a high pressure, results driven and fast paced work environment

• Must be proficient with Microsoft Office and Outlook with ability to manage high volume of electronic and voice communications

• Ability to learn company operating and reporting system plus Microsoft CRM

• Ability to complete Sales Foundation and Challenger Sales training

• Ability to manage problems with solutions-based approach

• Must have a proven track record of success in outside sales position

Education and Experience:

• High School Diploma or equivalent required

• Four-year college degree preferred

• 5 years of experience in outside sales and portfolio management preferred

• 3-5 years' experience in finance or auto industry preferred

Some overnight travel (apx. 15%)

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Closing:

NextGear Capital is the world's leading independent inventory finance company, providing flexible lines of credit for Dealers to purchase new and used inventory throughout the U.S., Canada, and the United Kingdom. NextGear Capital delivers innovative solutions that empower Dealers to buy and sell inventory with versatile lines of credit that can be used at over 1,000 auto and specialty Auctions and other inventory sources.

The Company offers floor plan financing for nearly any type of remarketed unit in automotive retails, wholesale, salvage and specialty, including recreational vehicles and trailers, marine, power sports, used heavy trucks, auto salvage, and auto daily rentals. NextGear Capital also provides a robust array of services and support allowing Dealers to acquire and sell more inventory. This includes state-of-the-art online and mobile account management tools, market-specific industry and Dealer performance data, title services, records managements and collateral protection.

NextGear Capital is focused on service, technology and simple solution that will help Dealers stock more vehicles, attract more customers and close more deals. The company is headquartered in Carmel, Indiana and is part of the Cox Automotive group of companies. Visit www.nextgearcapital.com to learn more.

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Position Profile

Position Summary

The Dealer Sales Representative works with regional leadership to execute strategies that drive growth in their designated territory. This position is responsible for managing existing account relationships and driving new partnerships and will leverage the breadth of MBCI products programs and service solutions to best support the needs of channel partners. The position also provides full product knowledge and support for brands to other territory sales team members and provides account management for the Maryland and Delware territory. Relocation assistance is not budgeted for this position.

Organizational Relationship

Position reports directly to the Regional Sales Manager

Accountabilities

• Supports and assists Regional Sales Manager (RSM) in achieving defined goals for territory region channel & MBCI.

• Works closely with RSM to identify prospects develop account penetration plans and deliver compelling value-based offerings.

• Works closely with other Territory Sales Managers and independent agents to represent the total MBCI portfolio to new and existing accounts.

• Drives sales and growth of the total MBCI portfolio with new and existing customer accounts.

• Develops and maintains positive customer relations and promotes customer intimacy.

• Coaches and assists in-store designers with design tips and selling skills.

• Keeps retail personnel up to date on MBCI product and service offerings.

• Provides insight and guidance to dealer and wholesale management on financial logistics and personnel issues.

• Completes internal management and administrative activities.

• Champions policies that support the needs of the organization and provides fair and equitable treatment of all employees channel partners and consumers.

• Ability to travel as business needs may require. Estimated travel currently anticipated for this position is ~75% including some overnights per month.

• Consistently demonstrates the Six for Success: Be trustworthy Commit to your team Listen to understand Serve your customer Prepare and plan and Deliver the result.

• Other duties as may be assigned at management's discretion.

Required Knowledge Skills and Experience

• Bachelor's-level degree in Business or at least equivalent experience in a related field.

• 2-5+ years of experience in Sales and/or Marketing.

• Must possess a valid driver's license in good standing and maintain an acceptable driving record.

• Strong consultative and persuasive selling skills.

• Strong problem-solving skills.

• Highly developed interpersonal skills; strong written verbal and presentation skills.

• Aggressive self-starter with strong bias for action and results orientation.

• In-depth and continually updated knowledge of design fashion and trends in the cabinet industry.

• Computer skills including Microsoft Word Excel PowerPoint.

The Commercial Underwriter is responsible for underwriting and documentation of basic and less complex loan requests for assigned Lines of Business (LOBs) as well as owning deal analyses and execution of workflows according to established Service Level Agreements (SLAs), also responsible for assisting in the on-going monitoring of the credit exposure for assigned relationships, including renewals, reaffirmations and annual risk ratings.

Anticipated Start Date: June/July 2019

Reporting Information:

The Commercial Underwriter reports to the Manager Commercial Underwriting (MCU).

Position Competencies:

Successful incumbents possess strong analytical, time management, verbal and written communication skills, are accountable and have strong data management capabilities.

Position Responsibilities:
1.Provide complete analysis of loan package for new deals, reviews and renewals

• Prepares and/or updates appropriate RECAP documentation with guidance from MCU (Manager Credit Underwriting).

• Prepares basic collateral charts, cash flows, risk ratings and other attachments.

• Provides basic industry analysis.

• Identifies policy exceptions and works with MCU/RM (Relationship Manager) to mitigate them.

• Identifies and analyzes inconsistencies and inaccuracies in customer data, including spreads, aging's, projections and other financial documents.

• Develops basic analytical narrative and commentary on the request.

• Evaluates strengths and weaknesses of the credit and escalates risks and other issues to MCU and/or RM or PM (Portfolio Manager).

• Assists RM/PM with contacting customers to obtain answers for loan analyses and recommend loan structures and covenants.

• Prepares risk rating with guidance from MCU.
  2.Administration

• Monitors loan covenants and tracking on simple transactions in conjunction with CSC (Credit Support Center) support team for assigned relationships.

• Shares responsibility with Credit Specialists for performing OFAC checks and identifying issues.

• Investigates title searches, surveys and UCC (Uniform Commercial Code) searches as requested by MCU or RM/PM.
  3.Process Sustainability

• Adheres to department procedures for workload management.

• Strives to meet or exceed SLA, or when not possible, communicate to MCU and RM/PM.

• Ensures appropriate RECAP formats/attachments are used in accordance with approved process & procedures.

• Other duties as assigned.

Travel

Travel is not required of this position.

Relocation

Relocation is not available for this position.

Work Schedule

This positions work schedule may require overtime.

Minimum Qualifications:

• Bachelor's Degree

• Two (2) Accounting courses (minimum 6 units)

• 1 year Microsoft Office Applications (Word, Excel, Powerpoint, Outlook)

Preferred Qualifications:

• Bachelor's Degree in Business or Accounting

• Strong academic track record:

• 3.0 cumulative GPA,

• 3.0 GPA average in the two (2) accounting courses

• Demonstrated leadership and strong verbal and written communication skills

The Dealer Representative is responsible for developing and maintaining strategic partnerships with key dealer accounts within our market in the Tri-Cities, WA area. Through relationship management of the Dealership Owners, their Management and Sales Teams, provide value-adding sales support that will help them grow their business through the promotion and sale of PPG products to end-users.

Job responsibilities include:

• Ensure all Dealer accounts are meeting sales and profit goals

• Develop and execute a strategy with existing dealers to identify end-users and make joint calls to promote and sell PPG products and services.

• Provide, sell and educate Dealers on tools to promote PPG products - product support, sales promotions, marketing and merchandising materials and advertising opportunities. This would include all PPG product categories including sundries.

• Organize/conduct dealer/end-user education and product information seminars.

• Use all necessary information (e.g. geomarketing data) on new/existing end-user customers, markets, competition and product/service performance and use to help dealers develop and execute their market strategy.

• Through either partnering with dealer sales force or through own initiative, call on architectural firms, general contractors, engineering firms, etc., to get PPG products specified.

• Build strong relationships with contractors/customers through taking an active role in local industry trade associations.

• Schedule weekly calls at either dealer and/or end-user locations and ensure prompt follow-up and response to any specific customer needs.

• Establish and maintain good working relationships with Dealer store personnel.

• Use initiative in handling customer problems, complaints and warranty issues. Resolve problems in a timely manner.

• Be responsible for account receivables in territory and ensure compliance with credit policies

• Achieve Price and Margin targets by managing pricing, credits, job quotes and follow up on expiring job quotes

• Carry out responsibilities in an accident-free, ethical manner in accordance with PPG policy.

• Ideal candidate will be based in or near Tri-Cities, WA.

• A bachelor degree, particularly in business or retail marketing is desired, but not essential.

• At least 2 years' experience as a coatings sales representative.

• Exceptional interpersonal, communication, negotiating and presentation skills are necessary.

• Significant travel is required. Occasional weekend, evenings and overnight stays will also be expected.

• Must possess a valid Driver's License and have maintained a motor vehicle record within acceptable limits as prescribed by PPG

• Bilingual Spanish candidates are preferred.

Success Factors:

• Act with Long Term Perspective

• Manage Complexity

• Build trust & respect

• Understands market & customer perspective

• Build strong work relationships

• Plan & organize

• Influence decisions & actions

• Communicate and Share Information

• Take Responsibility

PPG: We protect and beautify the world.

At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers' biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

Why join us:

With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

• Your personal strengths will empower you to succeed and make an impact from day one.

• You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.

• Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.

• Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.

• You will be welcomed into a culture where everyone's ideas and contributions are valued and encouraged.

Just like you, we are driven to make a difference in our world.

PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.

PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG's affirmative action plan by emailing ppgaap@ppg.com.

To read more about Equal Employment Opportunity please see attached links:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

THE PROPERTY

Located in Lula, Miss., Isle of Capri Casino® Hotel Lula has 400 of the best team members dedicated to providing guests with an exceptional gaming and entertainment experience. Our property includes over 800 slots; 17 table games; three restaurants, more than 460 hotel rooms and a 28-space RV park. For more information, please visit our website at www.isleofcaprilula.com and follow us on Facebook and Instagram.

THE JOB

JOB SUMMARYMaintain control of the assigned table game at all times. Ensure quality customer service and a favorable gaming experience for customer.ESSENTIAL DUTIES & RESPONSIBILITIES

• Must be proficient in dealing Poker.

• Assisting guest with seating and chip distribution.

• Deal the game and monitor the monies on the table at all times.

• Control gaming cards and equipment.

• Monitor customer play for cheating scams and suspicious variations in play.

• Answer questions about game rules and casino policies.

• Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.

• Have complete knowledge of all casino events and promotional activities, and assist as needed.

• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

KNOWLEDGE, SKILLS & ABILITIES

• Strong verbal and written communication skills.

• Experience with Microsoft Word and Excel preferred. Ability to learn other Security specific programs.

• Strong attention to detail when examining guest identification and behavior.

• Must be able to obtain and maintain a valid state gaming license

• Must have valid state driver's license

• High School Degree or GED equivalent preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to stand for long periods of time.

• Frequent pushing, pulling, bending and walking.

• Intermittent sitting at a desk or company vehicle.

• Work area is both indoors and outdoors and subject to variable temperatures.

• Moderate noise and bright lights.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

WHO WE ARE

Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado's properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!

Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com and be sure to like us on Facebook!