Investigator Utility Bill Complaints Job Description Sample
Utility Missing Bill Osip
The Missing Bill Offsite Invoice Payment Specialist investigates potential missing bills according to department procedures. This individual also analyzes payment history and obtains copies of bills via mail, fax, or by composing a template in order to ensure timely receipt of utility bills.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Researches potential missing utility bills by reviewing payment history account posting and status of check clearing to determine whether further action is required on notices.
Contacts utility vendors via telephone to acquire copy of bill that is missing. Verifies address and those payments have been applied to proper account.
Negotiates a date extension for receipt of payment or arranges alternative solutions to avoid the shut off of a client's utility service. Negotiates with the vendor regarding removal of late fees and penalties assessed to the account.
Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility.
Interacts with vendors and other internal research departments to answer questions and to resolve account and billing discrepancies.
Operates within the research and resolution databases on a daily basis. Organizes daily work within the termination research and missing bill databases utilizing department standards and procedures in prioritizing and identifying the most critical research items.
Provides and maintains concise documentation of research as per department guidelines.
Provides and maintains accurate production task time sheets and updated departmental standards and procedures.
Attends periodic in-house training sessions.
Performs utility termination notice research and vendor address corrections.
Other duties as assigned.
SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:
Ability to effectively communicate and maintain a positive composure.
Possess good interpersonal skills.
Well-developed organizational skills in order to handle multiple tasks simultaneously and prioritize work.
Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators, and facsimile machines.
Good analytical and problem solving skills.
General knowledge of various Microsoft applications
High school diploma or equivalent required.
6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience.
General knowledge of the principles and practices of the utility billing process.
Required in-house training for approximately 45-60 days. Monday-Friday from 9:00am-2:00pm.
Please apply directly to this position via the "Apply Here" button below. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems is the nation's leading provider of payment and information services for Corporate America's freight, utility, waste and telecom expenses. We are a business-to-business solutions provider focused on invoice processing, payment, auditing and business intelligence services. We are strongly committed to providing consistently high-quality service to our customers and deeply committed to the welfare and professional growth of our staff.
Senior Associate Quality Complaints (Jp4773)
Location: Thousand Oaks, CA.
Employment Type: Contract
Business Unit: Product Complaints and Surveillance
Duration: 1+ years (likely extensions)
3Key Consulting Inc. is recruiting for a Senior Associate Quality Complaints with 2+ years’ experience in quality assurance or manufacturing, quality complaints, and general knowledge of cGMP standards for a global, CA-based, bio-pharmaceutical company.
The Senior Associate Quality Complaints will have 2+ years’ experience in quality assurance or manufacturing within the biotech or pharmaceutical industries. Candidate will perform the following functinos:
- Initiate and coordinate product complaints.
- Interface with call centers, various Amgen sites and business partners to ensure call intake process compliance.
- Complete and approve product complaints requiring no further investigation.
- Reconcile reported product complaints to ensure entry in product complaint database.
- Perform return sample coordination and visual assessment. Archive documents related to product complaints.
- General knowledge of cGMP and filing regulations, practices, and trends pertaining to the manufacture, testing and distribution of biopharmaceuticals.
- Experience in managing complaint related to biologics, medical devices and solid dose products.
- Candidate must have proven computer literacy as well as independently understanding, following and implementing instructions.
- Candidate must be well-organized, possess excellent oral and written communication skills, and have the ability to function in a fast-paced environment.
- Must be able to work independently or as a team player and collaborate with outside resources.
- Interact and communicate with internal and external customers for reporting of complaints and adverse events (this may include intake and/or follow –up requests for information).
- Ensure that all complaints requiring customer responses are properly addressed as assigned
- Understands the complaint handling process from initiation to closure.
- Process and close complaints in a timely manner.
- Maintain current knowledge of the Regulatory regulations.
- Serves as an internal review to assure regulatory compliance across all product lines.
- Other duties as assigned.
- Bachelor's Degree in Life Sciences or related field or the equivalent combination of education and/or experience.
- Typically, 2+ years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry.
- Evaluate documentation and operation and documentation according to company guidelines.
- Be self-motivated, attentive to details and able to prioritize and meet deadlines.
- Basic statistical mathematical skills including the ability to trend data. Basic project management skills.
- Independently understand, follow and implement instructions. Strong word processing, database and spreadsheet application skills.
- Strong organizational skills with the ability to manage multiple projects or assignments.
Supplement additional workload on team
Employee Value Proposition:
Opportunity to understand the quality systems of complaints and how it impacts drug product.
- Lack of GMP/GXP.
- Lack of Quality experience
Phone followed by in-person interview.
We invite qualified candidates to send your resume to firstname.lastname@example.org. If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com. You are also welcome to share this posting with anyone you think might be interested in applying for this role.
Medical Bill Review | Irvine, CA
- Enter and review workers compensation or no fault medical bills into the system
- Analysis and review of 1 or more assigned states
- Perform technical or specialty review in one or more of the following areas:
- Complex Hospital, Surgery, Levels of Service, IME’s, etc
- Reconsideration Requests
- Quality Assurance Reviews
- Select proper PPO network based on client instructions
- Add or update Provider and Claim information as appropriate
- Utilize Fee Schedules, Online Documents, Client instructions and other training material to proper review medical bills
- Research usual and customary/fee schedule applications and system interface as appropriate
- Provide quality review on work as specified by Lead/Supervisor
- Perform quality assurance audits to ensure reviews are accurate
- Proactively identify system and/or bill review issues and provide feedback to supervisors or manager
- Other duties as determined by the Management
- High School diploma or equivalent – Associates Degree preferred.
- Ability to review higher complexity bills for facility and/or professional services.
- Knowledge for Worker’s Comp rules, regulations, and UCR and fee schedule rates.
- Ability to properly address provider requests to reconsider allowances
- Quality Review and PPO Network experience a plus
- Extensive knowledge of Workers’ Compensation medical fee schedules ( multi-state preferred ), state specific regulations, Medicare guidelines, ICD-9, CPT and HCPCs codes
- Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate
- Ability to work in a high production environment while meeting productivity and quality standards
- Proficiency with Microsoft Word and Excel
- Strong knowledge of Medical Terminology and CPT / ICD-9 coding
- Effective written and verbal communication skills
Senior Medical Bill Review Analyst
Avidel Medical Management Company is currently seeking a Senior Medical Bill Review Analyst for its Workers Compensation Bill Review Team. This individual will be responsible for reviewing and repricing Workers Compensation medical bills at a senior level as well as providing outstanding customer service for our clients. This is an essential role to the success of our business and is highly visible both internally to the management of our company and externally to clients and others.
- Review Texas workers compensation medical bills, reconsiderations and MFDR (Medical Dispute Fee Resolution) for compensability and relatedness to injury. Reprice Medical Bills to Texas Workers Compensation Fee Schedule and PPO Network. Insure accurate of review of Medical Bills.
- Interact with clients (internal and external) as necessary, answering questions or researching for answers.
- Interact with Texas Department of Insurance (Or other states Insurance Departments) or Division of Workers Compensation on issues as necessary.
- Interact with Bill Review Software vendor (Mitchell International) as necessary.
- All other duties as assigned.
Specific Functions of Role
- Review Medical Bills, Reconsideration’s and MDFR for accuracy.
- Make decisions on how bills are processed.
- Research issues as necessary.
- 5+ years TexasWorkers Compensation Bill Review Experience
- Mitchell International software experience preferred
Must possess expert knowledge in the following:
- Texas Workers Compensation Rules and Regulations
- Texas Insurance Code
- CPT Coding
- ICD-9 coding
- Medical Bill Review Techniques
- 10 Key
- Data Entry
- Medical Bill Coding
- Medical Bill Review Rules and Regulations
- High School Diploma or GED and equivalent level of experience.
- Competitive salary
- Eligible to participate in company health insurance plan after your first 30 days. Dental and vision coverage are also available in our plans after 30 days.
- Avidel will pay your Life Insurance premium in addition to your AD&D and Long Term Disability premiums. Additional coverage is available for you to purchase.
- Avidel offers a flexible, paid time-off plan.
- The company offers ten (10) paid holidays per year.
- Eligibility to participate in our 401K plan begins 90 days after your start date. After one year of employment, the company will match dollar-for-dollar your first 3% of contributions and 50% on the next 2% of contributions, for a total of a 4% match. A vesting schedule for company contributions to your 401K plan is in place and you will be fully vested after six (6) years of service. You will also be eligible for an annual discretionary profit share that is variable and paid into your 401K after one full calendar year of service.
Complaints Coordinator - Disaster Recovery Cdbg-Dr Puerto Rico
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you're seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
Complaints Coordinator - Disaster Recovery CDBG-DR Puerto Rico
Solving the world's most complex challenges. At ICF we make BIG things happen. Let's work together to help Hurricane victims and communities recover and re-build for future resilience.
ICF is seeking a Disaster Recovery Complaints Coordinator who will support government agencies in Puerto Rico in managing federal grants for long-term recovery from 2017 hurricanes. As part of the growing Disaster Management Division, the position involves promoting housing recovery using U.S. Department of Housing and Urban Development Community Development Block Grant – Disaster Recovery (CDBG-DR) funds.
The Complaints Coordinator will work onsite with the senior ICF staff, subject matter experts, and other staff to implement post-disaster housing recovery programs. The Complaints Coordinator ensures that applicants and potential applicants have a place to register complaints and receive responses in a timely fashion. The Complaints Coordinator makes every effort to see that applicant complaints are properly mitigated. The Complaints Coordinator works closely with the Public Relations and Community Coordinators to assist the community in accessing opportunities offered by the housing recovery program.
The Complaints Coordinator duties are:
Investigating the complaints, conducting surveys, and interviewing applicants.
Educating applicants about policies, procedures and technical issues that may affect the specific applicant's situation
Deciding the proper action to take on any given complaint, and escalating the complaint to a higher management position for the appropriate actions to be taken, if warranted
Ensuring that applicant complaints are resolved in a timely matter
Maintaining written records of complaints received and actions taken in response
Providing reports on complaint activity
Analyzing complaint data to inform continuous improvement processes
5 years of customer relations experience
HUD CDBG programs exposure
Some Direct CDBG – DR experience or exposure to disaster recovery
Excellent communication and customer service skills and exhibit a high level of professionalism in all communications.
Fluency in reading, writing, and speaking English
Language Proficiency: bilingual preferred, Spanish and English
Knowledge and experience with personal computers in a Microsoft Windows-based environment.
Knowledge of customer service principles and practices
Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
Exposure to operating and monitoring federally-funded programs
Strong verbal, interpersonal and written communication skills
Team player with the ability to work in a fast-paced environment
Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude
- Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
Puerto Rico Remote Office (PR99)
Engineer Complaints Investigation
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Conduct investigations into field quality issues on ADC On Market Products. Support R&D and Operations in resolving product technical issue to ultimately improve product reliability and manufacturing yield.
Develop and implement continuous improvement programs for on market products by giving input into current meter development based on what has been learned from investigations. Identify, collect, analyze, and manage various types of data to minimize failures and improve performance, using failure analysis and other types of root cause analysis in support of reliability for On Market Products. Originate and develop analytical methods for determining reliability of components, equipment, and processes. Prepare diagrams, charts, drawings, calculations, and reports for defining product reliability and investigation results; to make recommendations for improvements.
Collect and examine basic reliability and investigation data from engineering studies or database, and correlate the data for analysis using established engineering techniques, principles, and/or procedures.
Perform engineering analysis on failure modes.
Initiate elemental engineering studies into equipment/process failures and present details of the analysis to more experienced engineers for approval/feedback for gaining in-depth experience and improving judgment for advancing to higher level jobs.
Work with a cross functional team to develop Corrective and/or Preventive Actions resulting from investigations.
Engage in effective written and verbal communications within the area and cross functionally.
Support a work environment that ensures team effectiveness.
Four-year degree or equivalent experience in a technical (e.g. electrical/mechanical/software) or scientific (e.g. statistics/math) discipline. Equivalent experiences is defined as five years in a role responsible for product engineering, ideally in a medical device industry.
Mechanically adept, technically literate, computer literate. Knowledge of FDA Quality System Regulations (QSR) and/or ISO13485 desired, as work product is governed by these regulations and standards; however, this knowledge can be learned on the job. Computer proficiency, preferably with knowledge of software packages such as Word, Excel, and Access, to analyze data and produce reports desired.
Tool proficiency, including multi-meters, environmental chambers, calipers, electronic microscopes, etc. Experience with diagnostic or medical device products preferred.
JOB FAMILY:Operations Quality
DIVISION:ADC Diabetes Care
LOCATION:United States > Alameda : 1360-1380 South Loop Road
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link
- English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link
- Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
QA Specialist II- Product Complaints
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
Quality Assurance delivers on Gilead's commitment to bring life-changing therapies to patients through the robust QA processes and systems. Our approach is agile, innovative and collaborative and our teams are genuinely committed to the rapid delivery of safe life changing therapies.
As part of the broader Pharmaceutical Development & Manufacturing (PDM) team you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives.
You will see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through on-going development. Our scientific focus has resulted in marketed products that are benefiting hundreds of thousands of people, a pipeline of late-stage drug candidates, and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them. By joining QA within PDM, you will further our mission to address unmet medical needs and improve life by advancing the care of patients with life-threatening diseases.
Meet the worldwide QA Team: https://qualityassurance-careers.gilead.com/
Performs a wide variety of activities supporting Gilead's commercial Quality Assurance drug product complaint system to ensure compliance with applicable internal procedures, Good Manufacturing Practices, and pharmaceutical regulatory requirements.
Records, resolves, and tracks product complaint investigations in Gilead's electronic management system.
As part of complaint investigations, reviews relevant records, (e.g. batch records, quality control data, deviations/CAPAs), and performs authenticity assessment of all returned complaint samples.
Interfaces with other Gilead functional groups or CMOs to address reported complaints.
Ensures timely complaint closure, including investigation, root cause analysis, and implementation of corrective or preventive actions, as required by applicable complaint procedures.
Conducts or serves as a lead/coordinator for product complaint investigations and corrective and preventive action recommendations related to commercial products.
With training, must be able to recognize and escalate significant complaints to Sr. Management and interface with various functional departments to manage and resolve significant complaints and NDA Field Alerts.
Performs reconciliation activities with Medical Information and Drug Safety & Public Health.
Supports internal monthly and quarterly metrics complaint reports.
Authors the section in the annual product review summary and trend analysis related to commercial complaints.
May author or revise work instructions, controlled documentation, and/or participate in process improvement activities.
Assists during compliance inspections and audit readiness as required.
May provide guidance and/or supervision to department personnel.
Performs a wide variety of activities to ensure compliance with applicable regulatory requirements.
Participates in developing Standard Operating Procedures (SOPs) to ensure quality objectives are met.
Maintains routine programs and processes to ensure high quality products and compliance with current Good Manufacturing Practices (GMPs) and Good Laboratory Practices GLPs).
Reviews manufacturing, environmental monitoring and quality control data for in-process and finished products.
Works directly with operating entities to ensure that inspections, statistical process control analyses and audits are conducted on a continuing basis as specified to enforce requirements and meet specifications.
May participate in the writing of annual product reviews and the development of training programs regarding all aspects of producing quality products.
May conduct or serve as a lead/coordinator of investigations and corrective and preventive action (CAPA) recommendations related to manufactured products.
Works with Research and Development during new product start-ups, and identifies checkpoints for new products and processes.
Normally receives very little instruction on routine work, general instructions on new assignments.
Demonstrates working knowledge of current Good Manufacturing Practices (GMPs) and/or Good Laboratory Practices (GLPs).
Demonstrates working knowledge of quality assurance systems, methods and procedures.
Demonstrates knowledge of FDA / EMEA standards and quality systems.
Demonstrates basic knowledge of six sigma, LEAN, and root cause analysis tools used for identifying and correcting deviations.
Demonstrates audit and investigation skills, and report writing skills.
Demonstrates good verbal, written, and interpersonal communication skills.
Demonstrates proficiency in Microsoft Office applications.
4+ years of relevant experience in a GMP environment related field and a BS.
2 + years of relevant experience and a MS.
Prior experience in pharmaceutical industry is preferred.
An accountable team player who is detail and quality-oriented with solid understanding and application of QA principles, concepts, industry practices, and standards. Applies knowledge of current Good Manufacturing Practices (cGMPs) on a daily basis.
Direct experience in managing and processing product complaints.
Reviews and understands content of complaint-associated records and ensures their timely closure.
Requires focused attention to detail and accuracy of data.
Must be able to recognize routine deviations from accepted practice.
Excellent attitude with strong technical writing and interpersonal skills.
If this is not the right move for you now but remain interested in a career at Gilead Sciences please connect with us via our talent community: https://gilead.avature.net/Gilead
Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops and commercialises innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead's therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.
For jobs in the United States:
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact email@example.com for assistance.
For more information about equal employment opportunity protections, please view the 'EEO is the Law' poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
Bill Payer Responce Analyst
Job Summary – The Billing Payer Response Analyst is responsible for review and correction of
claims rejected by the payer. This includes identifying trends and requesting updates to process and
system master files to reduce future rejections by the payer.
Supervisor – Billing Manager
Supervises – not applicable
Duties (included but not limited to):
Review and timely resolution of payer claim rejections, including but not limited to claim
resubmission and update of payer identification for the account.
Documenting root cause of payer rejection for trending and staff education
Requesting process and/or system edit modifications to eliminate or reduce future payer
Trending of payer rejections for delivery to Billing Manager and distribution to impacted
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Communication - communicates clearly and concisely, verbally and in writing. This
includes utilizing proper punctuation, correct spelling and the ability to transcribe
Customer orientation - establishes and maintains long-term customer relationships,
building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational
policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately
in short timeframes, have ability to work quickly and accurately in a fast-paced
environment while managing multiple demands, ability to work both independently and
collaboratively as a team player, adaptability, analytical and problem solving ability and
attention to detail and able to perform basic mathematical calculations, balance and
reconcile figures, punctuate properly, spell correctly and transcribe accurately.
High school diploma or GED required.
One year of related experience required.
CERTIFICATE/LICENSE - N/A
Complaints QA Engineer
Ideal Candidates: Will have previous experience managing a Complaint Handling System. Strong experience using Excel, SAP and/or Qlik. In addition the Complaints QA Engineer will be responsible for presenting, data analysis and trending.
The Sr. Quality Assurance Engineer is responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. The position manages quality assurance programs and processes to ensure the quality of product conforms to the established procedures and applicable regulatory requirements. The position utilizes technical expertise on the FDA's QSR, ISO 13485, ISO 14971, MDD for Class I and Class II medical devices for capital equipment and their accessories.
The Sr. Quality Assurance Engineer position supports Mizuho OSI in achieving established goals and objectives and follows the Corporate Vision, Mission & Values Statements, to maintain the services and quality levels set by Mizuho OSI.
ESSENTIAL JOB FUNCTIONS:
Provide QA Engineering input and guidance during manufacturing, production and design activities in support of new product introductions and modifications to existing products. The support includes but is not limited to the review and approval of validation documentation, test reports, and procedures through ERCN and/or ECN processes.
Conduct Internal Audits to ensure compliance to the established procedures and applicable regulatory requirements. Manage and contribute to the closure of internal and external audit findings.
Manage processing of Complaints and CAPAs in a paper based quality system. Be the SME and conduct review board meetings to review status against the established metrics.
Track and trend Complaints, CAPAs, NCRs, QSVs and prepare presentations for Quarterly Review meetings.
Co-Chair Material Review Board (MRB) meetings for review of non-conforming materials. Using sound judgement, and impact analysis, negotiate quality decisions.
Utilize standard statistical analysis techniques to determine product acceptance: evaluate process capabilities; and develop statistically sound tolerance limits based on product specifications, recommend sampling plans, inspection methods, etc.
Provide assistance and/or perform inspection, and electrical safety testing.
Responsible for a professional work area to include cleanliness, organization, and overall QA department appearance.
To be willing to share knowledge and instruct other members of the department and the company, by passing along skills and information to assist then in their development.
To help create an ongoing effort through personal action and by contributing ideas to support both the department and Company's ongoing improvement efforts.
To understand Mizuho OSI's business objectives and the relationship between the department and those objectives.
To understand, follow and support Mizuho OSI's internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations, ISO 13485 and applicable International Standards).
Vice President, Global Bill Pay Strategy And Commercialization
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Vice President, Global Bill Pay Strategy and Commercialization
As Mastercard seeks to define a world beyond cash, we are pursuing payment opportunities leveraging non-card technologies. Mastercard's acquisition of Vocalink adds Real-Time Payments (RTP) to our solution set, allowing us to capture new segments of cash, check and ACH payments for the network. One of the largest identified opportunities for Mastercard is in revolutionizing consumer bill pay. In many markets, like the U.S., the current consumer bill pay experience is cumbersome, costly, slow and fragmented. By combining our RTP assets with our existing biller network, i.e., RPPS in the U.S., we can bring a solution to market that improves this outdated ecosystem for all parties involved. To win in the market, we will also leverage our strengths in brand, standards, consistency, trust and security.
To accomplish this, we must build a world-class bill pay product. Our first focus market is the U.S., and others will quickly follow. We will engage key external partners to create our new biller network, including the largest banks and bill service providers in each market.
This new VP role that will focus on Bill Pay Strategy & Commercialization, including Pricing, Competitive Intelligence, M&A and Industry Relations. This leader will also design and implement plans to allow us to run the Bill Pay business, once launched, as well as integrate any relevant businesses. Note this role will also be responsible for identifying potential strategic partners and/or acquisition targets globally that can accelerate time to market for Mastercard.
We are looking for an experienced payments professional to lead Global bill pay strategy, and create the appropriate structures to allow the business to form and run well from the start. Additionally, this leader will identify new potential strategic partnerships, investments or acquisition targets in the bill presentment and payment ecosystem.
Refine business case and business strategy to optimize business performance and time to market
Identification of potential strategic partners.
Develop customer and partner acquisition models
Develop and refine Pricing structure and price levels in each market
Oversee creation of Mastercard participation rules and standards for customers on the bill pay network
Responsible for industry relationships such as NACHA, TCH, ETA, etc.
Develop partnership models, identify target companies and pursue strategic partnerships, investments and/or acquisitions that add value to the network
Maintain current view of competitive landscape and the impact of competitor moves on Mastercard's global bill pay strategy
All about you:
Strong strategic mind
Innovative approach to business
Strong written and verbal communications
Partnership development experience
Experience in payments and/or billing
Worked closely with retail banks, treasury management organizations, payment companies, Fintech's, bill presentment companies
Comfortable interacting with and experienced at influencing all levels of management, both internally and externally
Bachelor's degree, MBA preferred
Purchase office location
Moderate travel required
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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