It Manager Job Description Sample
The IT Manager is responsible for the effective daily operation of information technology devices (e.g. computers, phones), the company network and a co-managed data center operation. We are seeking a hands-on professional who enjoys working with teams to achieve business goals, eliminate security risks and increase efficiencies. The successful candidate will be a change management expert and a task master. This position requires strong communication skills and the ability to adapt in a fast-paced environment. You will be responsible for our entire systems administration team and will report directly to the CTO. The position plays a critical role in the project team that ensures a high-quality product and premium service levels are delivered to GovX, our partners and members.
- Ensure the effective delivery of networks and disaster recovery systems and processes
- Oversee the managed services of data center servers ensuring little to no downtime
- Own the 1st level emergency support for maintaining operations with minimal downtime
- Develop reliable metrics for hardware, software and storage while ensuring strategic capacity planning
- Work under direction of the CTO to assure all hardware and software services processes are in line with long-term strategy
- Supervise team of IT Administrators, while working closely with management, external vendors and advisors
- Maintain budgets for ongoing support and existing infrastructure; Manage procurement process
- Research and recommend new products for operational efficiencies and security
- Lead efforts to improve IT processes and procedures
- Maintain IT policies and systems to support the implementation of strategies set by upper management
- Establish and maintain security policies and systems to support the protection of internal and site data
- Ensure the long-term protection of data
- Identify security vulnerabilities and eliminate them with strategic solutions that increase data safety
- Linux and Microsoft Windows administration skills/certifications
- Server Virtualization skills using VMWare and Hyper-V
- SQL Server administration skills
- Strong analytical and problem-solving skills
- Ability to work autonomously as well as under management supervision
- Strong communication skills (oral and written communication, email etiquette, etc.)
This position will have supervisory responsibilities.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Mental – Problem solving, making decisions, interpret data, organize, read/write.
While most operations can be performed remotely, a visit to the data center will be required on occasion.
Bachelor’s Degree in computer related field.
PREFERRED EDUCATION AND EXPERIENCE
5+ years’ management experience in an IT environment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
General Summary of Job Duties
The person in this position will manage the development, implementation, installation and operation of information and functional systems for the Lodge and Gilpin casinos.
Essential Job Responsibilities and Duties
Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
- Assists in the planning and implementation of additions, deletions and major modifications to the Lodge and Gilpin informational infrastructure.
- Help Desk Administration
- Oversees all help desk activities. Responds to escalated help desk issues. Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
- Oversees all telephone changes.
- Internal Systems
- Oversees troubleshooting, systems backups, archiving and disaster recovery, and provides expert support when necessary.
- Asset Management
- Builds and maintains vendor relationships and manages the purchase of hardware and software products. Ensures that company assets are maintained responsibly.
Seeks and participates in development opportunities above and beyond training required by the Lodge and Gilpin casinos.
Suggests areas for improvement in internal processes along with possible solutions.
Encourages junior team members to take responsibility for their development within the company.
Conducts effective performance evaluations and mentors those with less experience.
Facilitates team meetings effectively.
Holds regular status meetings with the team.
Understands how to communicate difficult/sensitive information tactfully.
Challenges others to develop as leaders while serving as a role model and mentor.
Identifies opportunities for improvement and makes constructive suggestions for change.
Effectively utilizes each team member to his/her fullest potential.
Motivates team to work together in the most efficient manner
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Management.
Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Offer a warm greeting to everyone you encounter with a smile and eye contact.
Practice mutual respect by dealing honestly in all interactions.
Use genuine listening skills and offer sincere responses.
Promote positive interactions with both external and internal guests through sincere greeting and communications.
Be approachable, listen and lead by example.
Be proactive and positive.
If I don't know, I'll find out and if we don't have it, I'll try to get it.
Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
Acquire knowledge, training and education. Communicate it to all employees.
Anticipate our guests' needs before they ask.
Contribute ideas and solutions to improve customer service.
Escort our guests rather than point.
Take personal pride in the quality of your work.
Actively seek feedback from our guests concerning our service and atmosphere.
Share and explain information.
Great teams consist of great performers.
Create a culture of two-way communication with employees and guests.
Be courteous, kind and patient with each other.
Skills, Education and Other Requirements
Demonstrated technical skills in IT operations and systems management.
Ability to multitask in a demanding environment.
Good organizational skills.
Expertise in providing support of various distributed systems' hardware and software in a predominately Dell, Microsoft and Cisco environment.
Bachelors Degree or higher or Equivalent Work Experience.
Must have two or more years of practical IT Management Experience.
The IT Manager's role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization. This individual will help plan, implement, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities and infrastructure of the IT department. Work closely with decision makers in IT and other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will also help define and implement IT policies, procedures, and best practices. This role will be able to work well in a fast paced environment and will be able to multitask autonomously.
Provide expert solutions of the day to day production server environment
Hands on administration of the IT environment.
Manage the overall operational, budgetary and financial responsibilities and activities of the department.
Make business decisions that are financially responsible, accountable, justifiable and defensible in accordance with organizational policies and procedures.
Support, monitor and maintain VM Ware 6.0 in a cluster environment
Experience working with SAN and NAS storage systems such as NetApp, Dell Compellent including iSCSI, NFS, CIFS etc
Support NetApp SAN
Configure, monitor, support and manage all Windows Server systems.
Manage Exchange 2010 Mail Systems
Disaster Recovery and tape backup management
IT Systems project management
Sound understanding of network technologies switching, routing, subnetting, firewalls, and the ability to troubleshoot with network captures
Knowledge of standard networking protocols
Experience working with Load-Balancer
Research, resolve, and respond to server related issues/problems/questions received via email, telephone calls, or ticketing system requests.
Provide support for high level tier escalated issues of end user support
Accurately log and distribute all support activities in issue tracking application, acknowledge, troubleshoot, and resolve all assigned tickets; escalate and follow through when necessary
Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to the IT environment.
Handle escalations as assigned
Ability to respond to after-hours support-calls during evenings and/or weekends
10+ years managing Windows Servers, Active Directory, Group Policy, ADFS a must
B.S. degree preferred
Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
Management experience in a team-oriented workplace
Expertise knowledge of VM Ware in a SAN clustered environment a must
Strong knowledge of Exchange 2010 and PowerShell a must
Knowledge of Office 365 migration is desirable
Strong technical knowledge of Windows Server 2008R2 & 2016, DNS, WINS and DHCP
Working knowledge NetApp SAN array
Experience with Symantec Backup Exec a plus
Strong technical knowledge of Networking VLAN Management a must
Strong technical knowledge of Cisco Networking knowledge a must
ITGC/SOX Compliancy understanding a plus
Experience with supporting enterprise-level servers
Strong knowledge of software and applications, including Windows 7, Windows 10 and Microsoft Office
Hands-on hardware and application troubleshooting experience.
Strong customer-service orientation with ability to work under pressure
Ability to prioritize and balance multiple projects
Ability to conduct research into Server issues and products as required
Must understand and sustain data integrity and confidentiality agreements
Effective interpersonal skills and relationship-building skills
Excellent written and oral communication skills
Certifications such as MCSE, CCNA, VCP6 a plus
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Salary : nbsp;$85,000-$95,000
Location : Downtown Los Angeles, CA
Employment Type : Full Time
Level of Experience: Supervisor
Benefits : Medical, Dental, Vision, 401(k)
You have a Help Desk Support background with leadership experience. You have what it takes to lead a team. Robert Half Technology is looking for an IT Manager who is looking to advance his/her career and manage a team of tier II and III technicians.
This person will be responsible resolving escalated Help Desk tickets in a timely manner and providing technical support to users remotely and in-office, while managing a team. Because this role is visible within the company, you will have the opportunity to make a positive impact on the department and organization.
For immediate and confidential consideration please email your resume to Christina Ona nbsp;at
Connect with me on LinkedIn:
Active Directory: Server 2008, 2012
Technologies: Cisco Meraki, Veeam, and Digium Switchvox
CISSP with successful completion of PCI Level 1
Knowledge of Office 365, XP, Windows 7, Windows 10
Strong customer service skills
Strong oral and written communication skills
Bachelor rsquo;s degree in Computer Information Systems or certifications and equivalent experience
8-10+ years of relevant experience
For immediate and confidential consideration please email your resume to Christina Ona nbsp;at
Connect with me on LinkedIn:
CISSP, Cisco, Customer Service, Help Desk, IT Manager, Manager, Supervisor, Windows, Windows 7
IT Manager position requiring you to lead and drive the development and implementation of all information technology activities necessary to reach business system goals and managements objectives. Due to the sensitive nature and access to proprietary and confidential information, it requires utmost discretion and independent judgment with respect to matters of significance.
Hours are 8AM to 5PM Monday thru Friday, with occasional Saturday mornings from 8AM to 12PM, with one hour off for lunch and combined breaks of at least one hour per workday, resulting in an 8-hour workday. The IT Manager will be responsible for managing 1-2 direct reports in the department.
Manage the testing, installation and monitoring of all data/computer-based hardware and software systems.
Manage and monitor of all company e-mail systems
Manage the maintenance of the company's entire digital phone system including evaluation, ordering, installation and price controlling vendors supporting this process.
Manage the coordination of our Electronic Data Interchange (EDI) programs between the company and its' major shippers/customers to ensure proper data interchange without fault and interruption.
Manage the company's network to control spam, virus, reliability and uptime.
Monitor remote user's access to our network
Oversee the maintenance of hardware and order replacement parts as needed to ensure smooth workflow on an hour to hour basis.
Assist staff personnel in troubleshooting computers as needed.
Manage and maintain redundant off-site backup office location in Dakota Dunes, SD in case emergency warrants that the entire company be operated from a different location due to inclement weather or fire.
Conduct regular testing of the off-site effectiveness and preparedness.
Manage and monitor off-site communications hardware and software to ensure non-interrupted communications without interruption.
Communicate with other departments in the company about changes to our systems.
Light travel to other satellite offices
Shared on-call responsibilities in a 24/7 type of environment
7+ years of IT experience with recent experience in IT department and project management
Knowledge in many areas of infrastructure technology including networks, servers, e-mail, anti-virus, hardware, software, etc.
Technical environment includes Windows, PC, AS/400, EDI, VOIP, Internal Software Systems, etc.
Excellent communication skills to work with upper management, engineers, vendors, users, etc.
(IT MANAGER OR IT SUPERVISOR OR IT LEAD OR SENIOR NETWORK ADMIN OR NETWORK TEAM LEAD OR INFRASTRUCTURE TEAM LEAD ) AND(INFRASTRUCTURE OR NETWORK OR LAN OR WAN OR SERVER OR SECURITY OR STORAGE OR DATABASE OR CRM OR ERP OR EDI )
This position is responsible for overseeing and implementing direction of all computing technology associated with Information Technology, and ensuring that the direction coincides with the business strategies. S/he will provide maintenance and support for desktop and laptop computers and provides end user support for hardware and software problems. S/he will also be responsible for installing, maintaining, repairing, administering and troubleshooting equipment and software necessary for operation of the Local Area Network, Phone Systems, and the Audio Visual Department as needed. This is a multi-property IT support role.
Administration, security, installation, configuration, and troubleshooting of all site hardware and software
Support of end user, infrastructure, back office and guest environments
Develop and maintaining documentation of all hardware, systems and software licensing
Recommendations for improvements and enhancements to existing systems
Technical on site project lead for installations and upgrades of property systems and hardware
Management of warranties, replacements and upgrades of all hardware and infrastructure
Plan and budget all aspects of IT environment
Maintain IT audit compliance
Maintain PCI compliance
Communicate and enforce adherence to all company IT security standards, practices and requirements
Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required
Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred
Experience with Microsoft software required
Experience in a networked computer environment
Excellent oral and written communications skills required
Knowledge of wireless (Wi-Fi) systems
Previous Hotel or Resort experience desired
Must be able to work flexible days/hours – some on-call duty is required
IT ManagerDallas, TX US
RGP is a global Consulting and Executive Search firm helping some of the most recognized companies in the world work differently. Whether it's a position in Accounting, Finance, Audit, Tax, Technology, Human Resources or Supply Chain, we understand the challenges in finding the next opportunity on your career path. We will connect you to opportunities that matter, putting your expertise to best use while developing skills for the future.
Our Executive Recruiters have established relationships with many of the best and brightest professionals in the industry. Based on our unique approach to recruiting and expertise in assessing opportunities and talent, we have the ability to expose you to the top career opportunities on the market.
As we continue to grow and deepen our impact on organizations around the world, we are looking for the right people to place in key executive roles. If you are interested in finding the best opportunity on your career path, there a few things you should know about RGP:
We are energized by the opportunity of identifying and placing top Executive talent.
We like working with organizations that are positive, adaptable and growth-minded.
We care how work gets accomplished and are deeply invested in the success of our clients and their Executive Professionals.
If this sounds like you, we invite you to read on and learn more.
THE EXECUTIVE SEARCH EXPERIENCE
At RGP, we're deeply invested in identifying your strengths as an Executive Professional. We understand it's not simply about finding a position – it's about your career objectives, goals and aspirations. In other words, it's about you.
PURPOSE OF THE ROLE
As an IT Manager, you will be responsible for managing the development, maintenance, and support for the company's business system (SAP). In this role, you will collaborate with and understand both business and IT to develop a technology roadmap that enables the organization to achieve its goals and objectives.
ATTRIBUTES OF PROFESSIONALS IN THIS ROLE
Ability to deliver on projects and initiatives
Strong management skills
Ability to multi-task and willingness to adapt to fast changes
KEY RESPONSIBILITIES OF THE ROLE
Work closely with business leads to understand their business goals and IT needs and develop solutions based on those needs.
Manage outsourcing partners and other suppliers to provide production and system enhancement support.
Provide responsive resolution and analysis to situations affecting system availability and or performance.
Partner with the business to deliver successful projects ensuring IT and business needs are clearly identified, designed, and constructed to meet quality standards.
Develop IT application core budget and monthly forecasting while seeking opportunities to optimize spend and reduce costs.
Recommend and provide trade-off considerations for technology solution and approach.
Manage and oversee design and implementation of requested system confirmation and master data changes.
Provide guidance and support to user community for all related business applications.
Influence changes in business processes and systems to optimize the use of technology to meet business goals and objectives.
DESIRED EXPERIENCE AND REQUIREMENTS
Bachelor's Degree in Computer Science or related field
5+ years of experience in IT management
Vendor Management experience
Prior experience managing and owning budgets
Experience supporting IT within the finance industry is a plus
Equal Opportunity Employer
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
accesso® Named One of Orlando’s “Best Places to Work”
TE2, The Experience Engine, a division of accesso, provides consumer-facing enterprises an engine to drive personalization, recommendations and commerce for the physical world, in real-time. We believe every consumer facing business with physical locations will benefit from a machine-learning based platform that provides deep insights and recommendations for how consumers interact and ultimately spend with global brands.
As the IT Manager, you will lead a team of 2 DevOps Engineers in implementing a comprehensive platform management solution for our largest hospitality customer. You will have a deep background in Automation and DevOps, with a desire to improve our process. Your ability to inspire a team to think in creative ways is critical to delivering innovative solutions to complex problems.
Travel Requirement: 25% to Doral, FL. You will have flexibility to work from home while not traveling, but be present in Lake Mary office a minimum of 3 times per week.
Reports to: Vice President of
Professional ServicesPrimary Responsibilities:
- Manage and mentor a team of 2 DevOps Engineers
- Be the primary point of contact with senior level customer and partner stakeholders in Miami, FL
- Build software that automates experiences
- Develop utilities that provide insights/metrics
- Provide instrumentation for the Engineering teams to more efficiently scale up the TE2 platform's performance.
- Instrumentation and metrics collection from AWS lambda FaaS or otherwise immutable containers
- Minimize and harden microservices and public-facing API gateway attack surface
- Continuous delivery using tools such as Jenkins pipelines, Docker, Kubernetes
- Observability, capacity planning, system and service performance analysis and tuning
- Orchestration of AWS VPC resources using tools such as terraform, boto, consul
Some of the technologies your team will be working with:
- Configuration management: ansible, aws-cli, git, mostly RedHat derived linux
- Metrics and monitoring: statsd, Kafka, ELK, PagerDuty, Slack chatops
- Microservices patterns: Eureka, Ribbon, Hystrix, nginx
- Couchbase (NoSQL, N1QL), memcached, Elasticsearch, MySQL
- L2-L7 frame/packet/session inspection: netflow, WAF, pcap
- 5+ years of highly-available or high-volume site reliability engineering or systems administration
- 2+ years of leading and mentoring a small team of 2-5 engineers
- 3+ years of infrastructure automation, configuration management or container orchestration
- Strong with one or more languages (Go (golang), Python, Java, Ruby, perl or bash) and git
- BA/BS in Computer Science or a related technical field (preferred, but not necessary)
- Willingness to embrace an agile devops culture
What We Offer:
- Competitive salary based on experience
- The opportunity to earn an annual company discretionary bonus with the potential for stock options.
- A flexible work schedule around our core business hours
- Generous PTO plan
- Health insurance plans, including employer-contributed HSA, as well as employer paid disability and life insurance.
- Matching 401K
- We are an E-Verify organization. Eligible candidates must be authorized to work in the US without requiring visa sponsorship.
- accesso is a drug free and smoke free company, meaning employees may not smoke or use illegal drugs while at work or away from work.
- This is a full-time position. No contractors please.
- If you are interested in joining a team who values Passion, Commitment, Teamwork, Innovation and Integrity and what we’ve described above is YOU, then apply today and let’s talk!
Ware Malcomb is hiring for an IT Manager in our Irvine office!
The IT Manager will have a track record of managing and developing a robust infrastructure for a growing company. The IT Manager will work closely with the Associate Principal of IT managing and developing the IT infrastructure, creating and managing the annual budgets, and overall leadership of IT department company wide. Areas of responsibility include overall team management, overseeing the management of the companywide server infrastructure, WAN/LAN, Security best practices, and Application management.
IT Manager Requirements:
3+ years of experience in managing an IT Team
8+ years of IT experience
Strong LAN/WAN networking skills including TCP/IP, SD-WAN, Firewall management
Hands-on experience and technically sound with the following technologies: Active Directory, MS SQL, DFS, Powershell, VMWare, SIP/IP phone system management (ShoreTel/Mitel preferred), CRM Systems (MS Dynamics CRM Preferred), Power BI, Video conferencing (Zoom preferred)
Degree in one of the following or closely related fields: Information Technology, Computer Science, Business/Management
Experience creating and managing budgets
Bachelor's degree, preferably in Computer Science, MIS, Management or related field.
Python experience a plus
Experience in the AEC industry preferred
Ware Malcomb is an award winning international design firm offering integrated services to clients throughout the world. Founded in 1972, Ware Malcomb offers architecture, planning, interior design, civil engineering, branding and sustainable design services to a diverse client base.
Ware Malcomb offers the best of both worlds, a small office supportive and nurturing work environment with large company amenities and resources. Ware Malcomb offers a whole life balance, health-focused company culture, competitive salary and overall benefits package.
Ware Malcomb was chosen as a Best Place to Work in 2017 by Orange County Business Journal and in 2018 by Zweig Group!
Must be legally able to work in the US
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Purpose of the Role:
Planning, organization and execution of information technology systems and services within the organization. Support and maintenance of existing corporate level systems, networks and applications. Research, identify and implement new technical solutions. Lead the development team, serving as a liaison between developers and departmental needs.
Primary Job Responsibilities:
Manage IT systems and operations
Develop, coordinate and implement IT policies and procedures
Ensure security of data, network access and backup systems
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Ensure security and efficiency of IT infrastructure
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness
Manage IT staff
Primary Job Duties:
Intranet development and support
Corporate firewall configuration and support
Remote access systems configuration and support
Installation and configuration of corporate level software and hardware
Management of network servers and technology tools
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Required Skills and Experience:
Bachelor's degree in Computer Science or related field, or equivalent experience
7+ years' experience as Systems Manager/Administrator in a complex environment
VMWare VSphere 5.5/6.0 configuration and administration
Microsoft Active Directory configuration and administration
Microsoft Exchange on premise administration and deployment
Microsoft Lync/Skype for Business with telephony administration and deployment
Microsoft SharePoint Administration and SQL Server Administration
Extensive knowledge of Local/Wide Area Networks and Telecommunications technologies
Firewall and SIEM configuration and administration
Desired Additional Expertise:
Strong Project Management skills are essential
Strong Documentation skills are essential
Ability to thrive in a dynamic environment, maintain and troubleshoot software and hardware, and research and implement new technologies
Able to identify and implement appropriate solutions for information technology related challenges and issues
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