Jewel Supervisor Job Description Sample

Participate as part of management team in supervision, sales, and operations of a TCF office. Assume authority and responsibility for the branch as an active member of the management team. Ensure sales team promote TCF as a full-service bank, implement new product promotion programs and provide product sales and referrals to meet targeted branch goals. Maintain a high standard of customer service and ensure accuracy of transactions processed within established guidelines.

• Share overall responsibility for branch sales goal attainment with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs. Initiate sales to achieve targeted production goals.

• Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel. Develop and maintain appropriate performance tracking and communicate performance issues. Provide input to formal performance appraisals and/or prepare and deliver appraisal. Recommend or initiate disciplinary action as necessary.

• Serve as a resource to all branch personnel when dealing with difficult situations and transactions. Utilize all available sources to resolve problems. Make recommendations to management which may enhance efficiency and profitability within the branch.

• Maintain security measures and vault requirements established by management. Ensure personnel follow ID guidelines, protecting customer privacy and reduce exposure to losses.

• Ensure branch personnel are trained in policies and procedures, federal and state laws. Maintain audit compliance. Adhere to audit controls to consistently achieve satisfactory audit ratings.

• Schedule staff as necessary to meet customer service needs while minimizing compensation expenses.

• Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues.

Required

• High school education or equivalent

• Twelve months combined work experience as a BSR, Teller or Sales Associate and/or supervisor in a retail or customer service environment.

• Effective communication and interpersonal skills.

• Ability to provide work direction and motivate others.

• Proven sales record; demonstrated strong interest in sales

• Known to be reliable, dependable and responsible.

• Demonstrated problem solving skills.

Preferred

• 18 months work experience as a BSR, Teller and/or Sales Associate I & II

• 12 months as a supervisor in a retail or customer service environment.

• Strong organizational skills

• Desire to advance in a retail banking career

About TCF

Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.

Benefits

TCF encourages open employee communications and promotes from within whenever possible.

We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

Proud to be an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Participate as part of management team in supervision, sales, and operations of a TCF office. Assume authority and responsibility for the branch as an active member of the management team. Ensure sales team promote TCF as a full-service bank, implement new product promotion programs and provide product sales and referrals to meet targeted branch goals. Maintain a high standard of customer service and ensure accuracy of transactions processed within established guidelines.

• Share overall responsibility for branch sales goal attainment with management team; motivate staff; develop in-branch contests, communicate corporate sales incentive programs. Initiate sales to achieve targeted production goals.

• Coach, train, provide work direction and communicate feedback to branch staff; assist in the recruitment and hiring of personnel. Develop and maintain appropriate performance tracking and communicate performance issues. Provide input to formal performance appraisals and/or prepare and deliver appraisal. Recommend or initiate disciplinary action as necessary.

• Serve as a resource to all branch personnel when dealing with difficult situations and transactions. Utilize all available sources to resolve problems. Make recommendations to management which may enhance efficiency and profitability within the branch.

• Maintain security measures and vault requirements established by management. Ensure personnel follow ID guidelines, protecting customer privacy and reduce exposure to losses.

• Ensure branch personnel are trained in policies and procedures, federal and state laws. Maintain audit compliance. Adhere to audit controls to consistently achieve satisfactory audit ratings.

• Schedule staff as necessary to meet customer service needs while minimizing compensation expenses.

• Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues.

Required

• High school education or equivalent

• Twelve months combined work experience as a BSR, Teller or Sales Associate and/or supervisor in a retail or customer service environment.

• Effective communication and interpersonal skills.

• Ability to provide work direction and motivate others.

• Proven sales record; demonstrated strong interest in sales

• Known to be reliable, dependable and responsible.

• Demonstrated problem solving skills.

Preferred

• 18 months work experience as a BSR, Teller and/or Sales Associate I & II

• 12 months as a supervisor in a retail or customer service environment.

• Strong organizational skills

• Desire to advance in a retail banking career

About TCF

Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.

Benefits

TCF encourages open employee communications and promotes from within whenever possible.

We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

Proud to be an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Teller

• Part Time

• Chicago North Market - (Glenview River Glenview Jewel Glenview Pfingsten Waukegan Three Lakes ) - IL

Req #: 180068874

Location: Waukegan, IL,US

Job Category: Branch Banking

Job Description:

At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you'll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase.

Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers.

From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities. Tellers who are successful in making referrals may be eligible for monthly incentives.

Job Description:

As a Teller at Chase, you will play a vital role in ensuring our Customer Promise comes to life for our clients. You will also play a key role helping customers understand our latest technology banking products and proactively helping them access that technology via multiple self-service ways. This will allow our customers to bank and invest when, where and how they want.

Responsibilities:

You'll contribute significantly to the success of the branch and helping customers by:

• Engaging the client by welcoming them with a warm friendly smile, pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase

• Having a passion for helping customers and making clients feel appreciated

• Exhibits strong customer service skills, presenting products and services while proactively educating clients on utilizing available access channels

Desired Skills:

• Delivers exceptional customer experience by acting with a customer first attitude

• Ability to make personal connections, engage customers and always be courteous and professional in a team environment and proactively collaborates with others to help customers

• Strong desire and ability to influence, educate and connect customers to technology

• Help build relationships with customers by connecting them with team members who can help them address their financial needs

• Excellent interpersonal communication skills

• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

• Minimum 6 months of customer service experience

• High school diploma or GED equivalent required

• Ability to pay close attention to detail and time management

The Relationship Banker is responsible for processing customer transactions for a variety of products and services, and upholding TCF's brand promise by providing accurate, fast and friendly customer service. Establish and solidify customer relationships by understanding their evolving needs and providing solutions for the right products and services. Uphold TCF's customer service expectations of being helpful, knowledgeable, and respectful while interacting with customers and coworkers. Offer appropriate financial solutions to help customers save, transact, and borrow. Resolve customer concerns through quality service and product knowledge.

Responsibilities:

• Build long-standing relationships with TCF customers by providing excellent customer service and maintaining thorough knowledge of all products TCF offers. Build customer trust and loyalty by proficiently answering customer's questions; explaining policies thoroughly, and fulfilling customer needs.

• Serve as a TCF brand ambassador and TCF product and service expert. Promote a positive image of TCF with each customer every time.

• Efficiently gather customer information, identify financial needs, and educate the customer on TCF's products and services. Make appropriate recommendations to the customer to meet their financial priorities. Promote TCF products, services, and programs. Meet individually assigned sales goals with a high level of quality in terms of relationships and new accounts.

• Consult with customers on specific account needs; convey rates, service charges and restrictions, and offer available programs to improve the customer experience.

• Process transactions and engage in sales while communicating professionally, clearly and confidently. Perform services including wire transfers, customer information changes, death claims, accurate processing of IRA distributions/contributions, loan payment processing, and Regulation E and fraud claim resolution, adhering to TCF and Federal regulations. Investigate and resolve special account inquiries such as legal transactions requiring coordination with TCF counsel, outside attorneys, and customers.

• Consistently seek out prospective customers through referrals, affinity partners, community involvement, telemarketing, and direct mail programs.

• Balance terminal daily according to established procedures, locate and/or correct errors or missing information. Maintain accurate balancing/loss record that meets TCF guidelines.

• Maintain all audit requirements. Interpret and accurately process customer requests and transactions according to TCF guidelines. Maintain established controls such as check holds, identification procedures, and all other pertinent verification necessary to transact business.

Qualifications:

• High school degree or GED, or working towards completion.

• Six months proven service results in a customer centric, results-driven environment. Ability to demonstrate a high level of enthusiasm for providing excellent customer service skills.

• Effective communication (verbal and non-verbal), interpersonal skills, and active listening skills. Ability to engage with customers; begin a conversation, build rapport, and handle objections. Comfortable asking customers about their personal finances.

• Demonstrated ability to communicate clearly and professionally while servicing customers.

• Highly developed skills and commitment to customer satisfaction.

• Ability to perform necessary calculations; proficient in basic computer skills.

• As a new hire will be required to attend and successfully pass all testing for TCF's Relationship Banking training program.

Preferred Qualifications:

• Previous customer contact/sales experience.

• Six months or more of cash handling experience.

About TCF

Established in 1923, TCF is one of the top performing banks in the nation – and throughout its history has maintained a strong foundation. TCF has over 350 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing and equipment finance business in all 50 states, commercial inventory finance business in the U.S. and Canada, and indirect auto finance business in over 30 states.

TCF's Got Talent

There are many great reasons to grow your career at TCF

TCF's Got Rewards

We value and reward team members who strive to put The Customer First on a daily basis

TCF's Got Opportunity

We facilitate opportunities for career advancement and promote from within whenever possible

TCF's Got Education

We have an excellent team member training program and opportunities for education reimbursement

TCF's Got Community

• The TCF Foundation provides our team members with great opportunities to be involved in the community.

• TCF is proud to offer a community financial literacy program.

• We encourage and reward our team members to refer friends and family to work at TCF

Benefits

TCF encourages open employee communications and promotes from within whenever possible.

We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

Proud to be an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

The Relationship Banker is responsible for processing customer transactions for a variety of products and services, and upholding TCF's brand promise by providing accurate, fast and friendly customer service. Establish and solidify customer relationships by understanding their evolving needs and providing solutions for the right products and services. Uphold TCF's customer service expectations of being helpful, knowledgeable, and respectful while interacting with customers and coworkers. Offer appropriate financial solutions to help customers save, transact, and borrow. Resolve customer concerns through quality service and product knowledge.

Responsibilities:

• Build long-standing relationships with TCF customers by providing excellent customer service and maintaining thorough knowledge of all products TCF offers. Build customer trust and loyalty by proficiently answering customer's questions; explaining policies thoroughly, and fulfilling customer needs.

• Serve as a TCF brand ambassador and TCF product and service expert. Promote a positive image of TCF with each customer every time.

• Efficiently gather customer information, identify financial needs, and educate the customer on TCF's products and services. Make appropriate recommendations to the customer to meet their financial priorities. Promote TCF products, services, and programs. Meet individually assigned sales goals with a high level of quality in terms of relationships and new accounts.

• Consult with customers on specific account needs; convey rates, service charges and restrictions, and offer available programs to improve the customer experience.

• Process transactions and engage in sales while communicating professionally, clearly and confidently. Perform services including wire transfers, customer information changes, death claims, accurate processing of IRA distributions/contributions, loan payment processing, and Regulation E and fraud claim resolution, adhering to TCF and Federal regulations. Investigate and resolve special account inquiries such as legal transactions requiring coordination with TCF counsel, outside attorneys, and customers.

• Consistently seek out prospective customers through referrals, affinity partners, community involvement, telemarketing, and direct mail programs.

• Balance terminal daily according to established procedures, locate and/or correct errors or missing information. Maintain accurate balancing/loss record that meets TCF guidelines.

• Maintain all audit requirements. Interpret and accurately process customer requests and transactions according to TCF guidelines. Maintain established controls such as check holds, identification procedures, and all other pertinent verification necessary to transact business.

Qualifications:

• High school degree or GED, or working towards completion.

• Six months proven service results in a customer centric, results-driven environment. Ability to demonstrate a high level of enthusiasm for providing excellent customer service skills.

• Effective communication (verbal and non-verbal), interpersonal skills, and active listening skills. Ability to engage with customers; begin a conversation, build rapport, and handle objections. Comfortable asking customers about their personal finances.

• Demonstrated ability to communicate clearly and professionally while servicing customers.

• Highly developed skills and commitment to customer satisfaction.

• Ability to perform necessary calculations; proficient in basic computer skills.

• As a new hire will be required to attend and successfully pass all testing for TCF's Relationship Banking training program.

Preferred Qualifications:

• Previous customer contact/sales experience.

• Six months or more of cash handling experience.

About TCF

Established in 1923, TCF is one of the top performing banks in the nation – and throughout its history has maintained a strong foundation. TCF has over 350 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing and equipment finance business in all 50 states, commercial inventory finance business in the U.S. and Canada, and indirect auto finance business in over 30 states.

TCF's Got Talent

There are many great reasons to grow your career at TCF

TCF's Got Rewards

We value and reward team members who strive to put The Customer First on a daily basis

TCF's Got Opportunity

We facilitate opportunities for career advancement and promote from within whenever possible

TCF's Got Education

We have an excellent team member training program and opportunities for education reimbursement

TCF's Got Community

• The TCF Foundation provides our team members with great opportunities to be involved in the community.

• TCF is proud to offer a community financial literacy program.

• We encourage and reward our team members to refer friends and family to work at TCF

Benefits

TCF encourages open employee communications and promotes from within whenever possible.

We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

Proud to be an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relationship Banker (Teller)

As part of our retail banking team, you will provide the responsive, friendly service and can-do approach that helps TCF make banking easier for our customers. You will have a hands-on role in helping us provide essential banking products and services that are aligned with our customers' financial needs, schedules and lifestyles.

Responsibilities:

• Provide customers with the respectful, informed, and friendly assistance that builds their trust and loyalty.

• Complete customers' transactions accurately, quickly, professionally, and with a smile.

• Help customers understand their accounts thoroughly and identify TCF products and services that can meet their needs. Cultivate the knowledge and relationships that will help you serve our customers better and meet your individual sales goals.

• Help us protect our customers and our business. That includes maintaining a balanced terminal, following procedures and security protocols, correcting errors promptly, protecting customer information, and ensuring compliance with internal and governmental policies and regulations. If a question or problem arises, you'll work with our customers and other TCF team members to investigate it and resolve it.

Qualifications:

• You've completed high school or your GED, or you are working toward it.

• Your previous experience proves that you want to serve customers well: at least six months of success in a customer-centric, results-driven environment. You've shown that you want to excel at cultivating customer satisfaction and loyalty.

• You communicate well with customers and team members. You listen well. You can start a conversation with customers, build relationships, resolve problems, and ask questions in a friendly and professional manner that helps you identify and meet customer needs.

• You've got the basics down — you can handle banking calculations accurately and have basic computer skills. You can pass all the testing that is part of our Relationship Banking training program.

• If you have previous experience in customer contacts, sales, or cash handling, we're especially interested in hearing from you.

Build your career with TCF

You have room to grow at TCF. We promote from within whenever possible. You can expand your career in the financial services industry through our network of operations: retail and commercial banking, inventory and equipment financing, and corporate services.

Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.

Build a better community with TCF

We are helping make life better in the communities we serve, and we encourage our team members to do so as well. We offer free financial education for teens and adults.

Our foundation contributes more than $3 million annually, with preference for organizations where our team members volunteer. We match team members' contributions to qualified

Organizations and we match volunteers with organizations that need the time and talents our team members can provide.

Our Benefits

TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

We're proud to be an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relationship Banker (Teller)

As part of our retail banking team, you will provide the responsive, friendly service and can-do approach that helps TCF make banking easier for our customers. You will have a hands-on role in helping us provide essential banking products and services that are aligned with our customers' financial needs, schedules and lifestyles.

Responsibilities:

• Provide customers with the respectful, informed, and friendly assistance that builds their trust and loyalty.

• Complete customers' transactions accurately, quickly, professionally, and with a smile.

• Help customers understand their accounts thoroughly and identify TCF products and services that can meet their needs. Cultivate the knowledge and relationships that will help you serve our customers better and meet your individual sales goals.

• Help us protect our customers and our business. That includes maintaining a balanced terminal, following procedures and security protocols, correcting errors promptly, protecting customer information, and ensuring compliance with internal and governmental policies and regulations. If a question or problem arises, you'll work with our customers and other TCF team members to investigate it and resolve it.

Qualifications:

• You've completed high school or your GED, or you are working toward it.

• Your previous experience proves that you want to serve customers well: at least six months of success in a customer-centric, results-driven environment. You've shown that you want to excel at cultivating customer satisfaction and loyalty.

• You communicate well with customers and team members. You listen well. You can start a conversation with customers, build relationships, resolve problems, and ask questions in a friendly and professional manner that helps you identify and meet customer needs.

• You've got the basics down — you can handle banking calculations accurately and have basic computer skills. You can pass all the testing that is part of our Relationship Banking training program.

• If you have previous experience in customer contacts, sales, or cash handling, we're especially interested in hearing from you.

Build your career with TCF

You have room to grow at TCF. We promote from within whenever possible. You can expand your career in the financial services industry through our network of operations: retail and commercial banking, inventory and equipment financing, and corporate services.

Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.

Build a better community with TCF

We are helping make life better in the communities we serve, and we encourage our team members to do so as well. We offer free financial education for teens and adults.

Our foundation contributes more than $3 million annually, with preference for organizations where our team members volunteer. We match team members' contributions to qualified

Organizations and we match volunteers with organizations that need the time and talents our team members can provide.

Our benefits

TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

We're proud to be an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Overview

Position Summary: Provides licensed nursing services to residents, following the guidelines provided by Senior Lifestyle Corporation. This position reports to the Director of Nursing and may be required to supervise other staff positions.

Essential Functions

Essential Functions:

• Responsible for medication administration for the residents in compliance with Federal & State regulations and Senior Lifestyle Corporation guidelines.• May be responsible for the admissions of new resident to include all admission assessments and documentation.• Responsible for completing acute and long term care plans.• May be responsible for clinical system tracking eg. Wounds or infection control under the direction of the director of nursing.• Provides general consultation regarding health-related concerns within the community.• Notifies physicians and/or family members of any change in resident's health and provides proper documentation.• Responds quickly to all emergencies.• Maintains close communication with all departments and staff members.• Provides educational meetings for residents and staff.• Understands roll in the Safety & Disaster Plan.• Maintain confidentiality of residents' and prospective residents' information. • Attends all required training, in-service, and staff meetings.• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.• Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.• Adheres to all policies and procedures of Senior Lifestyle Corporation.• Performs other duties as assigned.

Qualifications

• A High School Diploma or General Education Degree; or one to three months related experience and/or training; or equivalent combination of education and experience.

• Must have a Licensed Practical Nurse's License current in the state in which they are practicing. Also, needs to be CPR Certified.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282.

Under direct supervision of a Bank or Market Manager, the successful colleague will be responsible for assisting customers in a dual role focused on delivering exceptional service and quality with every transaction. The Banker will perform teller transactions, service customer needs and resolve issues, and when appropriate proactively sell Associated Bank products to existing customers and prospects.

Banker's are responsible for identifying, expanding and deepening customer relationships through profiling and then recommending appropriate products and services. Bankers will also be responsible for making customer referrals to the appropriate line of business to meet their financial needs. The colleague in this position will also provide exceptional customer service through efficient and accurate processing customer transactions and be able to efficiently demonstrate all customer channels including digital capabilities.

All Banker colleagues will be responsible for completing curriculum and passing Banker Certification before they are eligible for promotion. The Banker will strive to deliver a satisfying customer experience by fulfilling service requests and providing efficient and accurate transaction processing. This role will also support the operational integrity of the branch. The colleagues in this role may be asked to work multiple branch locations.

This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.

COMPLIANCE STATEMENT

Responsible for selling Associated Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout Trust, Business Banking, Private Banking and Retail Departments.

As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner.

Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer's best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

JOB ACCOUNTABILITIES

Acquire new and deepen existing customer relationships by initiating a thorough, quality conversations in order to identify customer needs and matching those needs with the appropriate Bank product or service. Requires strong understanding and execution of the Bank's sales objectives, processes, tools and campaigns and must effectively demonstrate and sell all customer channels. Refer customers to other members of the branch team or select business partners including Private, Mortgage, AIS and Business Banking, as appropriate to meet the customer needs.

Nurture and retain customer relationships by extending a courteous welcome and delivering accurate and timely customer service according to the established guidelines, including cashing checks, accepting deposits, and withdrawals, handling loan and credit card payments and dispensing monetary instruments and bonds. Look for opportunities to convert service activities into sales opportunities.

Answer customer questions and resolve related account issues to ensure customer satisfaction, including phone and in-person. Perform service related activities such as on-boarding calls and appropriate follow-up with customers.

Open new deposit related accounts, credit cards and savings products and process changes to existing accounts. Source new lending opportunities and support the process and closing requirements in line with banker duties.

Requires understanding of sales, products, benefits, account ownership, forms, and procedures. Ensure that new accounts are properly processed and cross-sell opportunities are identified and pursued.

Support the day-to-day operations activities of the branch as assigned including: cash vault balancing, reporting, tracking and servicing the ATM machines and night drop. Balance cash daily to maintain accurate transactions processed.

Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations. This includes satisfactorily completing all required training and banker certification.

Banker should perform reactive cross-sell activities such as campaign calls, e-refer follow-up and other related activities.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.

Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated's anonymous Ethics Hotline.

Proactive aisle prospecting required for in-store bankers.