Kenner Job Description Sample
Front Desk Clerk
Position Summary The front desk clerk is responsible for processing patient clerical and billing information through Front Desk Intake and Discharge.
This includes verifying insurance and collecting co-payments and co-insurance amounts, gathering charts and paperwork for the visit, reviewing the superbill for accuracy, processing the superbill in the billing system, and collecting any remaining balances due by the patient.
It also includes assisting with other clerical and patient related requests made by co-workers and management.
Minimum Qualifications Education High school diploma or equivalent required.
Medical assistant program completion preferred.
Experience Two years front desk or customer service experience preferably in a medical office.
Knowledge, Skills, and Abilities Bilingual preferred-(English/Spanish) Experience using a computer, keyboard and mouse required Computer/keyboard experience Possess strong interpersonal and communication skills Calm, professional attitude in stressful situations and interactions High level of ethics in maintaining patient confidentiality Handles a multitude of tasks simultaneously.
Deals with and/or solves stressful situations.
Good listening skills, alert, analytic ability, problem solving ability with use of creative skills, good memory and concentration, good judgment, initiative and patience.
Communicates with patients, physicians, and other staff in verbal and written form.
Physical and Mental Requirements Stands, walks, sits, and converses most of the day.
Carries relatively light materials.
Exerts up to 20 pounds of force frequently including pushing, pulling, and/or reaching.
Operates office equipment including computer, fax, and telephone.
OSHA Category I: Duties performed routinely require exposure to blood, body fluid and tissue.
Commercial Hvac Technicians/ Hiring Immediately! - 9650692
- A clear driving record with a valid drivers license
- Be able to pass Background check, Physical , and Drug test
- Organize and neat in appearance
- Ability to take direction and work independently in a timely manner
- Able to lift up to 50 lbs and have no problems bending and climbing
- Have own hand tools
- Rotating On Call weekends
- Paid Vacation
- Paid Holidays
- Simple IRA with matching
- Health Insurance Contribution
- Guaranteed 40 hours year round with occasional overtime
- Continuous Education
- Apple Smart Electronics
- Company Uniforms
- Company Vehicle
Airport Operations Crew PT
The Airport Operations Crew provides award winning customer service to Customers in the airport. The Crewmember checks-in and verifies Customers' personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.
Provide exceptional customer service
Conduct check-in process for Customers via computer
Verify Customers' personal identification
Tag, lift, and handle Customer luggage
Announce flight arrivals, departures, and pre-boarding information via the public address system
Communicate with our Customers to keep them constantly informed
Offer ancillary products to our Customers such as "even more speed" and "even more space"
Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
Assist Customers with special needs, e.g. Customers who need assistance in boarding
Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
One (1) year customer service, volunteer experience or sales experience
Strong interpersonal and listening skills
Complete fluency in written and spoken English
Successfully complete a customer service assessment
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Experience using a mouse, computer, keyboard and basic word processing, email and office applications
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Experience performing under pressure and within fixed time constraints
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways' insurance standards
Depending on location, may need to acquire and maintain a United States Customs Clearance
Legally eligible to work in the country in which the position is located
Pass a ten (10) year background check and pre-employment drug test
Preferred Experience and Qualifications
Two (2) years customer service, volunteer experience or sales experience
Knowledge of customer service principles and practices strongly
Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
Previous airline experience
Regular attendance and punctuality
Ability to work flexible hours including holidays/ weekends/ and overnight shifts
Able to make occasional trips to other locations for training or temporary assignment
Well groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Upholding JetBlue's safety performance metric goals and understanding how they relate to their duties and responsibilities
Computer and other office equipment
Public Address System
Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)
Free-standing computer kiosks used to identify and process Customer reservations
Light Emitting Diode (LED) screens and signs
Subject to weather and elevated noise levels within airports
Ability to stand for an extended period of time
Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Power Generation Workshop Technician Level II
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.
Extraordinary Technology Requires Extraordinary Technicians!
Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
This mid-range role is customer-focused and is your starting spot for multiple career paths within our Service business with training on our newest product updates.
This is an exciting opportunity for a Power Generation Workshop Technician Level ll. This is where you can work on industry leading engine technology such as High-horsepower GenSets, Integrated Power Systems, and PowerCommand panels in the Commercial Industrial, Data Center, and Prime Power markets while working in some of the most beautiful scenery in the world.
Completes diagnostics, repairs and rebuilds on power generation products in a service workshop under limited supervision
Applies documented procedures and policies to complete complex repairs, assembles and reassembles power generation units, including identifying and preparing required parts and tools
Performs preventative maintenance based on assessment of power generation units
Assists Level III Technicians with diagnostics and development of repair plans on engines in the workshop
Completes required documentation, such as work completed documents, time sheets, quality documents via handwritten forms or business system input screens
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Adheres to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
Skill Level A
Level I Technician plus:
Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER
Capable of developing collaborative working relationships
Able to identify opportunities for work process improvements
Can resolve common technical problems
Ability to perform basic generator maintenance and inspections.
Skill Level B
Skill Level A plus:
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
In depth electrical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
Ability to develop and maintain productive customer relationships
Experience in Switch gear and controllers.
Experience with Start-ups.
Experience with Cummins Genset controls 20-2000kw range.
Experience with automatic transfer switch products.
Ability to identify and up sell further service and repair opportunities
Able to identify opportunities for work process improvements
Can resolve common technical problems
Education, Licenses, Certification's
Apprentice Certified Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution (Preferred)
Strong computer knowledge and skills (preferred)
Intermediate level knowledge of and/or experience working with power generation products High Voltage/Low Voltage practical experience
Low Voltage experience (0-600vac)
Customer service experience
Requires On-call, after hours, night shift, out of town/overnight stays (one week a month) in outside and hazardous working conditions.
Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50#.
Must be able to stand on feet for long periods of time
Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses and Protective Footwear as required.
Required Education, Licenses or Certifications:
College, University, or equivalent degree in Engineering required. Advanced degrees are preferred.
Compensation and Benefits:
Base Salary commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
An Engineer is responsible for maintaining the physical functionality and safety of the facility in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As an Engineer, you would be responsible for maintaining the physical functionality and safety of the facility in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Maintain the physical functionality and safety of the facility including, but not limited to, guest rooms, public space and heart-of-the-house areas
Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment
Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, painting, HVAC work and masonry
Conduct inspections for preventive maintenance needs
Record and report completed repairs and items that require further attention
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- We're passionate about delivering exceptional guest experiences.
- We do the right thing, all the time.
- We're leaders in our industry and in our communities.
- We're team players in everything we do.
- We're the owners of our actions and decisions.
- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Guest Services Rep Part Time-104020
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Ability to read and speak English proficiently and interact with guests, associates and law enforcement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply good judgment at all times.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to understand and follow guidelines, procedures and company standards.
ENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
Associate may be asked to travel to help additional locations within a reasonable geography.
- High School Diploma or General Education Degree( GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
POSITION PURPOSE AND SUMMARY
The guest service representative position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for assisting guests at all times, checking in and checking guests out in accordance with company guidelines and procedures. The position is also responsible for completing all necessary front office daily paperwork, ensuring that all safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
MAJOR / KEY JOB DUTIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
Job function to include assisting guests at all times, responding to all guest requests with diligent follow through, processing reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms in compliance with company standards.
Job functions to include collecting all relevant guest information, probing for potential sales leads and identifying opportunities.
Job functions to include empowerment to resolve guest issues through the Make it Right process. GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property management system.
Job function to include a thorough understanding of the property management system, working through all shift reports and performing the audit function when necessary and assigned.
Job function to include setup, maintenance and take down of the breakfast when required by time of day.
Job function to include maintaining an organized and clean work area behind the front desk, lobby and guest commons, in compliance with company standards.
Job function to include periodic tours of the property to ensure safety and security of all associates and guests. Report all safety and security issues directly to the manager.
Compliance with all safety and security policies and procedures
Assisting to clean any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate break room, guest laundry, fitness room, vending areas, stairwells and common areas.
Cross training into the housekeeping and laundry areas so that assistance can be given as needed.
Responsible for maintaining overall hotel cleanliness
And any other duties as requested by the management team.
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
What does an Operations Agent do for Southwest Airlines? An Operations Agent provides legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance. What are some of the daily duties of an Operations Agent at Southwest Airlines? (You duties may vary depending on the size of your work location.) Prepares dispatch release forms and collects weather reports from OTIS for the Crew; Arranges for fueling of aircraft as required; Prepares weight and balance forms; Advises Dispatch, FLIFO and Stations of flight departures / arrivals; Closes out flights; files and maintains accurate flight papers; Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning; Operates boarding bridge, coordinates boarding and deplaning Customers; Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts; Handles Station AMS and radio communications traffic; Prepares dispatch release forms and collects weather reports from informational system for Crewmembers and keeps all Station Teammembers apprised of flight and weather information; Responsible for ground security and assuring operations follow security procedures; Must be able to communicate information and instructions verbally or via radio equipment; May perform the duties of a Freight Agent;
What are the minimum requirements to be an Operations Agent at Southwest Airlines? High School diploma, GED or equivalent; Must be at least 18 years of age; Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986; Must possess a valid state motor vehicle operator's license; May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.
To work at the airport, you must be able to obtain a Secured Identification Display Area (SIDA) badge. You will be required to meet all local airport requirements.
For the security access, job seekers must have no conviction, guilty plea, or judgment not guilty by reason of insanity in the last 10 years for any of the following disqualifying criminal offenses, as determined by the federal Transportation Security Administration: 1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations 2 Interference with air navigation 3 Improper transportation of a hazardous material 4 Aircraft piracy 5 Interference with flightcrew members or flight attendants 6 Commission of certain crimes aboard aircraft in flight 7 Carrying a weapon or explosive aboard an aircraft 8 Conveying false information and threats 9 Aircraft piracy outside the special aircraft jurisdiction of the United States 10 Lighting violations involving transporting controlled substances 11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to established security requirements 12 Destruction of an aircraft or aircraft facility 13 Murder 14 Assault with intent to murder 15 Espionage 16 Sedition 17 Kidnapping or hostage taking 18 Treason 19 Rape or aggravated sexual abuse 20 Unlawful possession, use, sale, distribution, or manufacture of an explosive or weapon 21 Extortion 22 Armed robbery or felony unarmed robbery 23 Distribution of, or intent to distribute, a controlled substance 24 Felony arson 25 A felony involving a threat 26 A felony involving: Willful destruction of property; importation or manufacture of a controlled substance; burglary; theft; dishonesty, fraud, or misrepresentation; possession or distribution of stolen property; aggravated assault; bribery; or illegal possession of a controlled substance punishable by a maximum term of imprisonment of more than 1 year, or any other crime classified as a felony that the Administrator determines indicates a propensity for placing contraband aboard an aircraft in return for money 27 Violence at international airports 28 Conspiracy or attempt to commit any of the aforementioned criminal acts listed above
What are the Physical Requirements of an Operations Agent? Must be able to lift and move items of 70 pounds and/or more; Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods; Must be able to carry items up and down stairs from aircraft to ramp area; May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes; Must maintain the ability to wear prescribed uniforms; What else do I need to know about being an Operations Agent for Southwest Airlines? College coursework or degree would be an asset; Two years of airline/military related work experience in ramp/operations/provisioning functions preferred; Must comply with DOT drug and alcohol testing program; Must be aware of hazardous situations and be able to handle emergencies as needed; Able to work under pressure and handle many functions at once with many different offices and/or groups of people; Must work under tight time constraints to accomplish quick turns of aircraft; You will need to be available to work a variety of shifts, including nights, weekends and holidays and overtime; Ability to type and/or use a computer keyboard; Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period; This is a union position covered by the Transport Workers Union (TWU).
Southwest Airlines is an Equal Opportunity Employer.
Reviews, analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information in Credentialing data bases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues.
Maintains high production and quality factors.
Participates in development of credentialing processes and workflows.
Identifies improvement opportunities and recommends enhancements and workable solutions.
Provides telephonic education to providers/producers on credentialing policies and procedures.
Identifies and communicates trends (quality of results, efficiencies of processes).
Researches and prepares risk sensitive or complex business review/credentialing verification items for CPC.
Reviews completed investigative files of co-workers for completion and accuracy.
Manages vendor on-line access of primary verification sources.
Provides ongoing support to department members in completing research and analysis to resolve complex issues raised by providers/producers and other internal/external customers.
Directly contacts providers/producers and/or outside entities to clarify data quality issues.
Provides issue resolution for providers/producers, during the credentialing or data management processes.
Responds to network or provider/producer inquiries, including contracting and credentialing policy, procedures, credentialing status.
Perform data entry and systems maintenance as needed; align data across systems.
Ongoing License Sanction monitoring and reporting to minimize corporate risk.
1-2 Years experience in healthcare industry
1-2 Years experience in credentialing, provider relations, provider customer service or provider enrollment
Experience with production environment and meeting metrics
Ability to Organize and Prioritize work independently
Track record of prioritizing work, multi-tasking, and managing workload efficiently.
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
- Network Management/Credentialing/1-3 Years
- Network Management/Provider relations/1-3 Years
- Network Management/Provider data services/1-3 Years
- Operating Systems
- Leadership/Creating Accountability/FOUNDATION
- Leadership/Collaborating for Results/FOUNDATION
- Service/Demonstrating Service Discipline/FOUNDATION
General Business/Maximizing Work Practices/ADVANCED
Leadership/Driving a Culture of Compliance/FOUNDATION
ADDITIONAL JOB INFORMATION
Possesses a working knowledge of Business Review/Credentialing processes
Ability to consistently meet and/or exceed performance/production goals.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
According to prescribed policies and procedures, under the general supervision of the Senior Property Manager, Property Manager, and/or Maintenance Supervisor, assumes responsibility for cleaning and maintaining the appearance of assigned areas.
Spanish speaking a plus. Janitorial/housekeeping experience needed.
1.Assumes responsibility for the effective performance of assigned facility maintenance functions.a. Cleans common areas of property. Duties include emptying trash, dusting and vacuuming; polishing/cleaning furniture, cleaning fixtures, window ledges, mopping floor areas.b. Cleans vacant units in preparation for move-ins.c. Follows established cleaning schedule.d. Cleans and deodorizes bathrooms. Replaces toilet paper and paper towels.2. Assumes responsibility for maintaining related maintenance records.a. Completes work orders and files paperwork appropriately.3. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relationships with Company personnel, management, vendors, and service providers.a. Keeps management informed of area activities and any significant problems or maintenance concerns.b. Attends and participates in meetings as required. Completes required records and reports.c. Assists vendors and service providers as needed.4. Assumes responsibility for related duties as required or assigned.a. Performs miscellaneous and specially requested tasks.b. Ensures all residents and staff are treated with respect and dignity. Reports all complaints made by residents and/or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items immediately.c. Adheres to all policies, procedures, terms and conditions set forth in the NCR Employee Information Guide (EIG), Policy and Procedure Guide (PPG), and facility handbook including, but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.d. Completes assigned training.
EDUCATION/CERTIFICATION: High school graduate or equivalent.Driver's License.
REQUIRED KNOWLEDGE: Knowledge of janitorial equipment and maintenance procedures.
EXPERIENCE REQUIRED: One to two years housekeeping experience
SKILLS/ABILITIES: Well organized and able to work well independently.Able to coordinate well with others and professionally assist others as needed. Attentive to detail.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Customer Service Representative - Full Time
Location: 3213 Williams Blvd. Kenner LA 70065
Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life – with fast access to cash transfers, pre-paid debit cards, loans and tax services – is what we're all about. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!
Uncapped Bonus Potential
401(k) Savings Plan
To learn more about Advance America visit https://www.advanceamerica.jobs
The Full Time Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.
This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Actively assist in meeting the center's performance metrics as defined by management.
Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance.
Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.
Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.
Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred.
Experience Required: Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
Knowledge Required: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.
Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am – 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division)
Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
Attire: Professional business attire or Advance America logo apparel required.
Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test.
Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.
Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).
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