Kenosha Job Description Sample
Great Lakes, WI
$480 - $550 Paid Weekly
Capstone Logistics is the premier provider of 3rd Party services in distribution centers across the nation. With a foot print of over 400 DCs in 45 states and Canada, Capstone is the preferred partner for many major retailers, grocers and specialty companies. With high-growth expected this year, we are looking for top talent that is interested in career opportunities to grow with us!
WHY WORK WITH US?
Full-time career day one
Benefits offered after 60 days of employment
Paid training and certifications
Career growth! We look to promote from within first.
Provide administrative and clerical support to Capstone site management and corporate office
Perform data entry of daily information into Capstone systems
Prepare and make bank deposits
Prepare shipments to corporate office and receive and distribute return communications
Other duties as assigned
WHAT Success Looks like:
High-energy individual with a strong work ethic
Self motivated with ability to work with limited supervision
Independent decision maker as needed to accomplish tasks
Flexible work schedule due to changing operational needs
Must have a high level of computer literacy and familiarity with Microsoft Excel, Word and Outlook
Ability to provide accurate entry of data and ability to handle administrative tasks as assigned
Willingness to provide moderate housekeeping of office area
Ability to work with a variety of people without regard to race, color, age, sex, national origin, religion, creed, or disability
Strong organization and prioritizing skills
High school diploma
Previous office/clerical experience a plus
Sit or stand for periods in office as well as warehouse environment (concrete flooring and changing temperatures)
Walking throughout warehouse during shift
Contract Recruiter - General Labor & Manufacturing
What You'll Do:
- Develop recruitment strategy and marketing techniques to attract applicants to fill general labor and manufacturing level job openings across the US.
- Provide recruitment process support including building job descriptions, researching compensation ranges, review and rating applications, sourcing passive candidates, and conducting phone interviews.
- Use CATS Applicant Tracking System (ATS) for candidate management and data mining, building lists of target candidates.
- Collaborate with managers and leadership to identify personnel needs, job details, and qualifications.
- Develop and maintain a network of active and passive candidates.
- Write and place job advertisements on social media and other forums.
- Own the full cycle of the recruiting process – from sourcing to preparing for onboarding, advising clients on ways to improve.
- Assist with other HR-related projects as needed.
- 5+ years’ experience in Recruiting - general labor and manufacturing level roles
- Bachelor’s Degree in Human Resources or related field desired
- High attention to detail, strong organizational skills, excellent time management skills
- Excellent computer skills
- Ability to work part-time to full-time hours per week on an ongoing contract basis
- Must provide own equipment and be able to work remotely and in an office space in Milwaukee
About Bravent: Amy Fallucca founded Bravent in 2016 because she believed that having access to an expert advisor during the process of changing jobs would lead to amazing outcomes for both the job seeker and the employer. After spending some time working with clients, Amy discovered that the hiring process at so many companies is, unfortunately, very broken! She decided to shift her focus to corporate Human Resources consulting work with the mission of improving hiring and general HR practices. Today, Amy works with small- to medium-sized companies across the US in a wide range of industries. You can learn more at www.bebravent.com.
Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. Millions of times a day, we're helping people on their path to better health— from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we're present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day.
Come join our team of dedicated and caring Pharmacy Technicians who demonstrate our core values of Accountability, Caring, Collaboration,Innovation and Integrity in everything they do in our pharmacies every day. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, we have a place for you on our team to use your skills and talents to serve and care for our patients and customers.
The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulations. Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times.
Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. If you like working in fast-paced environments and demonstrating compassionate, genuine care for patients and customers, this job is for you!
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification requirements according to your State's Board of Pharmacy guidelines. Your Pharmacy Technician duties will be restricted by your manager at first until you complete all necessary requirements. Once you satisfy all requirements and expand your Pharmacy Technician duties, you have the opportunity to continue to build your clinical, technical and insurance knowledge and expertise by leveraging available tools and training to build your pharmacy career.
Are you ready to help people on their path to better health? We are ready to have you join our team and help you on your career path to achieve your goals!
Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus
o The ability to concentrate on a task over a period of time without being distracted
- Customer Service Orientation
o Actively look for ways to help people, and do so in a friendly manner
o Notice and understand customers' reactions, and respond appropriately
- Communication Skills
o Use and understand verbal and written communication to interact with customers and colleagues
o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Mathematical Reasoning
o The ability to use math to solve a problem, such as calculating day's supply of a prescription
- Problem Resolution
o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
o Choosing the best course of action when faced with a complex situation with several available options
Remaining upright on the feet, particularly for sustained periods of time
Moving about on foot to accomplish tasks, particularly for moving from one work area to another
Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
Extending hand(s) and arm(s) in any direction
Bending body downward and forward by bending spine at the waist
Stooping to a considerable degree and requiring full use of the lower extremities and back muscles
Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately
Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
- Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects
Previous experience in a pharmacy, retail, medical, or customer service setting
Previous experience as a Pharmacy Technician
PTCB National Certification
- High School diploma or equivalent (preferred)
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/
Quality Technician 3Rd Shift
Job Posting Title:
Quality Technician 3rd Shift
SUMMARY: Perform all necessary quality assurance analysis and tests assigned by the QA Manager while working closely with Production, Maintenance and Warehouse personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Actively participate in maintaining a Food Safe environment for our ST Specialty Plant and our customers.
Follow Good Manufacturing Practices and Food Safety Guidelines.
Take pride in maintaining "Ready to Tour and Safety Aware Environment"
Participate in improvement projects to support Continuous Improvement.
AREAS OF RESPONSIBILITY:
Responsible for reporting any food safety or quality issues to supervisor as well as the following specific duties involving food safety and quality.
Perform chemical, physical and sensory tests on all raw and finished products using approved methods to generate accurate data.
Testing to include but not limited to the following: weight checks, moisture analyzing, documenting COAs, retain samples, customer cuttings, defect analysis, counts, and stencil evaluation including: label, date code, product code, description, & UPC code.
Record all information in an orderly fashion and report all deviations from standard to the Quality Assurance Manager.
Follow Quality Assurance procedures as described by Quality Assurance Manager. Carry out any corrections prescribed by Quality Assurance Manager.
Associate's Degree preferred or equivalent experience
Bachelor's Degree desired in sciences, biology, chemistry
Two years of experience in Quality Assurance preferred
KNOWLEDGE, SKILLS AND ABILITIES:
Accepts and is able to handle unanticipated work and problems
Be accurate, precise and attentive to detail
Good communication (verbally and written), problem solving and organizational skills
Computer data entry skills
Possess basic food processing knowledge, including familiarity with Good Manufacturing Practices
Bilingual skills a plus
Standing and Walking 100%, Use of both hands 100%
Food manufacturing setting requiring the use of PPE and following all GMPs.
TreeHouse Foods is an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to email@example.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Driver CDL Local Delivery - First Shift
Driver Local Delivery Combination Route – [Racine, WI]
The Driver Local Delivery Combination Route utilizes a CDL Class A and is responsible for delivering product to large and small customer accounts on a predetermined route for advance sales, maintaining strong customer rapport, quality service, and effective merchandising of products. Examples of these locations include gas stations, party stores, convenience stores, small grocers, big box stores etc.
Position Shift and Schedule
This is a full time, 1st shift permanent position Monday
- Friday, working 5:00am until finished. Flexibility to work overtime, weekends, and holidays is required as scheduled.
This position can average $50,000 - $55,000 a year with base plus commission. Attractive benefits package (medical, dental, vision, 401k, paid time off, etc).
This position could utilize the following equipment: Tractor Trailer
28 ft Trailer
32 ft Trailer
53 ft Trailer
Trailer with lift gate - pallet jack - hand truck - dolly
This position could include: Driving
Class A CDL
Delivery Truck Driver
Commercial Driver's License
HIREVUE technology, next step to interview:
If selected to move forward, you will receive an email invite from HireVue immediately after applying.
You'll need your user name and password (which you used to apply).
Follow the link in the HireVue email to access this digital interview (not live, pre-recorded)
Recommended to complete within 24 hours for strong consideration.
Keurig Dr Pepper (NYSE: KDP) is a leading coffee and beverage company in North America, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.
Deliver products to scheduled accounts in good condition and within scheduled delivery time.
Assure brands and packages are rotated properly safeguarding against past-dated products available to consumers by stocking shelves, rotating products, and making sure our dedicated areas look presentable
Accountable for cash/credit proceeds received from accounts on while on route
Compute and record transactions and convey all related cash, checks and documents to Route Auditor at conclusion of work shift.
Provide shelf merchandising to stores upon request by manager or customer.
Prepare and extend delivery tickets, showing cases placed and credits given.
Unload products at each stop using dolly and/or electric pallet jack, organize in dedicated area of store or back room
Process the return of empty product transport containers, returned products, and/or damaged goods in accordance with company standards
Notify Account and Route Managers of any changes that occur while at customer sites
Maintain assigned vehicle in accordance to applicable safety regulations including pre and post trip inspections, maintaining DOT logs, etc…
Develop and maintain good Company image in the trade and industry to achieve the Company's objective for the overall growth and availability of Keurig Dr Pepper brands.
Benefits built for you
Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.
21 years of age or older
Lift, push, and pull a minimum of 50 pounds repeatedly
Valid Commercial Driver's License A (CDL A)
Ability to maintain valid DOT Driver Qualification File
Keurig Dr Pepper Inc. (NYSE: KDP) is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/ Females/ Protected Veterans/ Disabled
Registered Nurse - Evenings And Nights
Are you a RN that enjoys working nights and or after normal business hours Would you like to take call from home and provide clinical visits to our hospice patients in the community as requested/needed If so, Read On!
Heartland Hospice has an exciting opportunity for a RN to join our established growing hospice agency serving Kenosha, Walworth and Racine counties. This full-time position requires working some weekday nights and nights every other weekend on a rotating schedule (7 nights/pp 4:30pm-8am). We have a dedicated triage nurse so this position will require backing up this role and making visits as needed.
Our RN's possess excellent written and verbal communication skills, great problem solving and decision making skills, at least 1 year institutional nursing experience, and home care, hospice or triaging experience is a plus but not needed! We will train the right candidate!
If you are compassionate and want to utilize your nursing skills in a way that will personally touch your patients this is the position for you!
At Heartland Hospice our commitment to our patients is what inspires us to give the best care possible.
Interested candidates please apply online
A minimum of six months nursing experience within the past three to five years.
100% travel on a daily basis.
Job Specific Details:
$1500 Retention Bonus
Currently licensed as a Registered Nurse (RN) in the state and in good standing with the Board in which he/she will practice.
Posting ID 111418*IP
Warehouse Associate (Delivery Driver)
Noble Supply & Logistics is a global provider of supply, procurement, and logistics solutions to the U.S. Military, Federal, State, and local Governments. Our global footprint includes operations, distribution centers, and consolidation points throughout the U.S., Middle East, Africa, Europe, Asia, and the Pacific. Committed to quick and efficient responses with the right products and services, we offer multiple GWAC contracts, easy purchasing of supplies and logistics services, and a dedicated team that helps our customers get their jobs done. Noble is committed to quality products and services for our customers, ethical and fair relationships with our suppliers, and a safe and satisfying environment for our employees.
Noble’s Warehouse Material Coordinator I (Delivery Driver) - Is responsible for receiving, stocking, shipping and inventory.
- Deliver Orders on Base to 3 Different Warehouses
- Following Noble’s quality management processes for receiving, storing, and shipping orders .
- Loading and unloading trailers when stock comes in.
- Stocking warehouse shelves
- Ensuring warehouse is clean, organized, and efficient,
- Boxing , repackaging and disposing of pallets
- Maintaining OSHA certifications
- Pick,pack, and ship utilizing best carrier and consolidating orders as necessary
- Receiving and shipping defective products and returns.
- Keeping in communication with our customer service Dept to ensure that returns are processed in a timely manner and shipped back to the vendor.
- Creating return labels for customers to ship back to us or direct to vendor
- Proper disposal of trash
- Associate’s degree in related field or
- Equivalent combination of experience and education
Experience & Background:
- Knowledge of UPS World Ship, Fed ex ship manager and Endicia Dazzle are a plus.
- Strong organizational and time management skills
- Excellent interpersonal, written, and verbal communication skills
- Ability to work independently as well as in a team environment
- Ability to manage priorities and coordinate multiple projects while consistently meeting deadlines in a fast-paced environment.
- Strong computer skills, including expertise in Microsoft Office (Word, Excel, PowerPoint)
- Forklift Certified is a Plus
- Must be able to lift up to 50 lbs.
- Must be able to stand & walk for up to 8 hours a day
Medical, Dental, Life, LTD, 401K, PTO
Benefits Coordinator I
The Benefits Coordinator supports the Benefits Center through daily communication with associates regarding benefit questions, as well as researching benefit eligibility and coverage issues. The Benefits Center is the primary contact point for HR, employees, retirees and vendors. The Benefits Coordinator must facilitate the resolution of issues in a timely manner and provide compassionate, high-touch service to 5,700 associates and 2,000 retirees.
Become a subject matter expert regarding associate and retiree Health and Welfare Benefit Plans.
Assist in identifying root causes and work to drive resolution through up-front education and development of engaging self-service tools.
Work closely with the manager and more experienced peers to develop a knowledge base in order to solve problems.
Investigate and document issue resolution.
Regularly carry out audits and review weekly reports to ensure that data is consistent and accurate between payroll and benefits providers.
Interact with associates via telephone, email, and in-person to resolve benefits related issues.
Keep abreast of changes to benefits and retirement plans.
Resolve billing and claim issues, contacting outside resources as needed.
Maintain "evergreen" training materials that reflect current benefits policies and procedures.
Drive towards achievement of personal development plan with the support of the manager.
Deliver benefits presentations during orientation meetings and administer the enrollment process for new and existing associates.
Assist in leading Benefits outreach activities including traveling to other company locations to host associate meetings and focus groups.
A Bachelor's Degree in Human Resources or related field
1-3 years experience in providing passionate customer service.
Ability to be flexible in daily activities, change priorities and coordinate multiple tasks.
Proficient in the use of Microsoft Word, Excel, and PowerPoint
Excellent listening and communication skills – able to modify communication style to match the appropriate audience. Requires strong understanding of the impact of a message on the organization and the customer. Able to write with clarity and precision. Must be proficient in verbal and written communication.
Possess a strong sense of urgency and complete tasks and follow-through to full resolution when researching and responding to issues.
Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations.
Ability to work as an integral part of a team, fostering teamwork and cultivating relationships, as well as work independently or with minimal supervision.
Pest Control Technician
See why Food Processing Magazine honored Ecolab Pest Elimination as The Top Pest Management Company!
Ecolab is seeking Pest Control Technicians to join its industry leading Pest Elimination team. In this position, you will provide timely and cost effective pest detection, elimination and prevention solutions to an established route of commercial customers. You'll provide brand protection to your around-the-clock customers including commercial businesses such as restaurants, hotels, hospitals, nursing homes, schools, retail stores, and food and beverage processing plants. Make your service and sales expertise work for you with Ecolab Pest Elimination.
What's in it For You:
Enjoy a paid training program allowing you to learn from successful professionals
Receive a company service vehicle for business use
Carve out a long term, advanced career path in service, sales, or management
Flexible, independent work environment where you will manage a monthly schedule
Access to best in class resources, tools, and technology
Grow your income as you drive growth
Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do:
Establish effective working relationships with a variety of customers and partner with them on best practices to identify and solve pest problems.
Keep abreast of Ecolab's product/service offerings and industry conditions, to enhance service and sales of pest prevention/elimination solutions.
Use handheld computerized equipment to manage service and document structural, sanitation and pest issues.
This position is classified as heavy work
Candidate must reside in: Kenosha and surrounding area
Route territory will include: Kenosha and surrounding area
Work week and shift: Day shift
As an Industry leader, it is no surprise Ecolab offers a world class training program designed to provide the tools and resources for you to be one of the best in your field. During your training program you will be required to travel to Ecolab Corporate Headquarters in Saint Paul, Minnesota for 2 of the 7 weeks. Travel to Saint Paul will be on Week 4 and Week 7. The remaining weeks will be in-field training. Ecolab will arrange and pay for your travel and certain travel related expenses. This position requires successful completion of the 7-week in-field and classroom training program in order to maintain employment.
This position requires successful completion of the 7-week in-field and classroom training program to maintain employment.
High School diploma or equivalent
Two years work or military experience
Valid Driver's License with an acceptable motor vehicle record, and drive and maintain a company vehicle and equipment in clean and proper operating condition.
Must be able to work an overnight shift
Must be 18 years of age or older
Willingness to be on-call during off work hours and weekends as necessary
Immigration sponsorship not available for this role
Must have the ability Lift/Push/Pull/Carry up to 70 pounds chest high.
Must be able to access and be comfortable with working in a variety of conditions to include confined spaces damp and/or dusty locations, freezing conditions and hot conditions.
Must be able to physically perform the essential duties of the position which include lifting, stooping, kneeling, crouching, reaching, use hands to finger, balancing, walking, standing, talk and hear.
Must be capable of wearing a respirator
Possess or able to obtain required pest certification and/or business licensing pursuant to country or state/local law
Must be able to pass a drug screen and physical exam
Previous customer service experience
Ability to sell value-added products to existing customers
Previous pest elimination industry or route experience preferred
Customer Experience Representative
As a high performing team member of the Retail Banking team, the Customer Experience Representative (CER) is accountable for delivering superior customer service that defines great customer experience, when performing a variety of banking services. Supports the servicing and operations of the branch and team including new-to-role peer coaching and training, projects as assigned, monitoring of work, and support to branch management with day-to-day administration of branch operations responsibilities performed by the branch team. The Customer Experience Representative is a back up to the Bank Manager/Service Manager on operations/servicing on an "as needed basis."
By proactively identifying customer needs and initiating referrals to appropriate team members, this role will contribute to the results and the overall experience delivered in the branch. As a digital leader and advocate, the Customer Experience Representative will contribute to the ongoing improvement of the overall customer experience by helping customers understand, adopt and experience the benefits of BMO's ATM and digital banking capabilities.
A. Service Team Performance
B. Superior Customer Service that Defines Great Customer Experience
C. Product Knowledge and Referral Development (Simplicity, Guidance, and Know-How)
D. Digital Awareness and Advocacy
E. Risk Management
A. Service Team Performance
Exhibits effective follow through and ownership in every customer interaction.
Provides peer mentor support to new Customer Experience Representatives or other branch team members, as applicable.
Accepts and processes customer transactions accurately and timely.
Demonstrates the necessary skills to understand and execute transactions, migrates customers to digital solutions, proactively identifies customer needs and refers to BMO Harris business partners.
Assists Branch Leadership (Bank Manager or Service Manager) with maintaining and monitoring daily schedules/assignments, and other operational scheduling, leveraging the Branch Activity Board.
Participates in team building activities and training relative to all operational and sales policies, practices and procedures, problem solving and sensitive customer servicing issues.
Ensures customer experience excellence through professional and courteous service.
Ensures operational effectiveness execution by leveraging the Retail Risk and Operations Playbook.
B. Superior Customer Experience
Provides lobby management (greet, direct and service).
Proactive customer outreach through outbound calling
Exemplifies Brilliant At The Basics in all customer interactions.
Provides professional and courteous service in providing a wide variety of day-to-day and special customer service transactions, as well as greets all customers promptly and pleasantly.
Proactively guides customers to digital solutions that help simplify the customer experience and maximize digital adoption among customer base.
Supports professional bank image by ensuring care for the branch environment and professional appearance, and ensures name tags and date placards are always displayed.
Attends and participates in branch meetings
Performs additional duties as assigned.
C. Product Knowledge and Referral Development
Proactively identifies customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
Makes qualified referrals to other team members including other lines of business.
Meets or exceeds all personal referral goals as defined.
Participates in all training relative to bank products and services.
Supports bank's community involvement and participates in community activities as appropriate.
D. Digital Awareness and Advocacy
Stays current on BMO Harris digital and self-service banking capabilities.
Informs and helps educate customers on relevant digital and self-service options, with the goal of making it simple and convenient to bank with BMO.
Demonstrates how to complete routine servicing activities using available technology, referring customers to Retail Relationship Banker for enrollment and/or activation when necessary.
Proactively identifies customer need and guides customers to available self-service options as part of lobby leadership.
E. Risk Management
Identifies risks associated with regulatory compliance, and Bank Secrecy Act .
Adheres to all bank policies, directives and procedures.
Ensures all necessary documentation is completed for all transactions.
Maintains the maximum of $15,000 in Customer Experience Representatives' cash drawer
Receives and verifies vault shipments following directives and procedures.
Adheres to securing banks assets, such as own cash drawer and following dual control
Assists/supports Bank Manager and/or Service Manager with branch assessment preparation and results.
Adhere to the Bank's Conflict of Interest Policy
Supports bank management with administration of branch operations, including completion of audits, maintaining joint custody and processing of internal entries.
Personal bank products and services, commercial deposit products
Regulatory compliance knowledge, sales experience a plus
Knowledge and ability to complete retail banking operational audits and attestations
Customer experience skill
Knowledge of the bank's directives and procedures
Strong communication skills
- Preferred, not required: High school diploma or equivalent
Minimum 1 – 3 years of financial or related work experience
Bank Secrecy Act (BSA) experience
Tech Savviness/Digital Leadership:
- Comfortable using, advising on, and engaging customers in digital and other innovative forms of banking.
Openness and Adaptability to change:
- Ability to adapt to rapid advancements in technology, and the changing nature of the banking environment. Open to learning and adopting new technology and/or ways of working.
We're here to help
At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmoharriscareers.com.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.
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