Kershaw Job Description Sample
Sales Floor Associate
Summary of Position
Responsible for assisting with the complete operations of assigned store, in conjunction with assigned tasks and duties.
Assist in the merchandising of the store.
Fully cross-trained to assist with cash register operations, customer service and stock replenishment.
Principal Duties and Responsibilities
Handle all sales transactions while operating assigned cash register.
Maintains security of all cash.
Protects all company assets.
Maintains a high level of good customer service.
Maintains a pleasant, friendly, cooperative attitude with customers, co-workers and supervisors.
Assist with unloading trucks.
Works in a safe manner.
Adheres to and upholds policies and procedures.
General math skills to allow for cash accounting.
Strong verbal communication skills to allow for proper interaction with customers.
High level of integrity and honesty; will be responsible for handling cash.
This job specification should not construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Dollar Tree is an equal opportunity employer.
Operations Assistant Manager
Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager
Principal Duties and Responsibilities
Assist with all store functions and day-to-day store activities as directed by the Store Manager
Able to perform all opening and closing procedures in the absence of the Store Manager
Assist the Store Manager in protecting and securing all company assets, including store cash
Adhere to all policies and procedures including safety guidelines
Maintain a professional and friendly environment with customers, subordinates and supervisors
Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information
requests and any additional communications related to store activities as delegated by the Store Manager
Assist the Store Manager on the receipt and return of DSD merchandise.
Follow the VIP and DSD Policies and Procedures
Assist the Store Manager in ensuring proper staffing coverage on a daily basis
Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis
Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates
Promotional effectiveness of store-front fixtures and displays
Assist in the management of sales effectiveness of seasonal areas in the store
Coordinate appropriate signage utilized in the store
Assist with the receipt and return of DSD merchandise
Process damaged merchandise on a daily basis
Assist Store Manager with creation of weekly schedules
Assist in the management of store supplies and expense control
Assist with merchandising and maintaining the checkout area to maximize impulse sales
Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)
Assist with the management of the Drive Item program
Prefer prior retail and management experience
Strong communication, interpersonal, and written skills
Ability to lift, bend and transport merchandise weighing up to 50lbs
Ability to work in a high energy team environment
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Dollar Tree is an equal opportunity employer.
We are currently accepting resumes for the position of ERP Analyst
- Support end user reporting and analysis requirements, for the sales, operations, and executive management teams
- Implement and support data warehousing.
- Define user interfaces and functional specifications.
- Verify accuracy of data, and the maintenance and support of the data warehouse.
- Design structure of data in ERP System(s) [FACTS]
- Generate and verify accuracy of reports using tools such as FACTS, Power Play or Impromptu
- Maintain ERP DB; data and administration
- Work with business areas and information systems staff to provide database and reporting needs in a Windows desktop and laptop environment.
- Work as a team member on department projects to include planning, implementation, and support roles.
- Set up and maintain Electronic Data Interchange (EDI) trading partners per customer requests
- Design and develop problem resolution procedures for the EDI system
- Design and develop trading partner barcode shipping labels as per specifications
- Document instructions for all trading partner documents and barcode labels
- Train EDI specialist to receive and transmit documents
- Bachelors Degree preferred or equivalent combination of education and experience with a minimum of 2 years of experience in database report writing or related field.
- Strong hands-on Data Base Management experience
- Experience with MS Office products (Word, PowerPoint, Access and Excel), e-mail systems, specifically Lotus Notes.
- Experience with EDI, FACTS, Cognos, Powerplay, and Inpromptu a plus.
- Project planning to include cost, resource, time and implementation estimates and tracking.
- Experience with multiple project deadlines with minimal guidance
- Understanding of root cause analysis and corrective action means and can inform and update on topic
- Has the ability to port data between applications and platforms
- Can provide client project support for various corporate projects
- The ability to troubleshoot highly technical problems as they relate to database structures, reporting tools, and analysis of data
- Excellent oral and written communication skills
Customer Service Representative
Customer Service Representative
Lancaster, South Carolina
As a Customer Service Representative, you will be a vital contributor to a team dedicated to making a difference. Our CSRs know all about our products, and use that knowledge to work enthusiastically and compassionately with customers' day-in and day-out to serve their financial needs. You'll strive to reach and surpass key performance indicators and will demonstrate your motivation by seizing learning and training opportunities to take you to the next level. And we'll provide every resource for you to do just that - develop your skillset and excel in your career.
Essential Duties and Responsibilities
Work to meet your team's sales goals by selling loan and pawn products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more.
Develop customer relationships and provide unrivaled customer service in order to build new business, maintain store profitability, and further brand loyalty and recognition.
Maintain customer information in the Point of Sale system with integrity to ensure transactions and private details remain protected.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
D47, R6, Lancaster-1-TM-14872, 14872, CSR14872-Customer Service Representative
High School Diploma or equivalent required
Sales-oriented mentality and passion for customer service
Excellent verbal and written communication skills
Ability to work in a fast-paced environment and handle multiple competing tasks with ease
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Use of personal vehicle required as well as the ability to drive on Company business throughout the workday
Credit and criminal background check required to include MVR (state exemptions may apply)
Valid driver's license and car insurance
Must be at least 19 years of age
Ability to work store hours of operation, including Saturdays
Associate's Degree or higher
Bilingual English/Spanish is a plus
The CSR is a member of the Store Operations team, a group of diverse and talented individuals across the country aligned with and committed to our Company's mission and values. The face of our Company, our store operators work in a fast-paced, dynamic, and energetic environment and consistently produce superior results. Responsible for managing our stores, generating revenue, and being an integral part of their communities, they use their love for business, people, and service to build relationships with our customers and help people every day.
The TMX Finance Family of Companies® ('the Company') is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.
Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.
All TMX Finance Family of Companies® Are Equal Opportunity Employers.
Sr. Financial Analyst
Summary of the Position: This position is required to support the financial analysis and decision support needs of the operating and administrative areas of the various Nutramax entities.
Roles and Responsibilities:
Responsible for analyzing financial data for both the operating and administrative areas of the Company and developing reporting that supports company operations and decision making.
Develop budget methodology for operating and administrative functions.
Perform cost/benefit analyses of projects and measure ROI for specific projects.
Develop and or refine existing financial and/or management reports for sales and marketing departments.
Create financial and operational models to allow us to benchmark processes and measure improvement over time.
Drive process improvement and policy development initiatives that impact the Company.
Work together with other members of the Finance/Accounting department during the design, implementation and ongoing use and maintenance of an Enterprise Resource Planning system and any integrated or ancillary systems.
Perform other assigned duties as may be required in meeting company objectives.
Communicate effectively with both the Accounting/Finance staff and other departments within the organization and function within a team environment.
Prior experience as a Financial Analyst is required. A strong background in Sales and Distribution and/or Consumer Products is desired. This job requires excellent written and oral communication skills. Candidates must be proficient using Microsoft Powerpoint and Word, and have advanced Microsoft Excel skills. Experience with Business Intelligence and ERP systems are required, with Pro Decisions and/or SAP experience a plus. Experience with developing budgets, forecasts, operational and financial models. This individual must have a proven track as an individual who is capable of working as part of a team. The candidate must have a strong desire to learn and be able to work independently to accomplish tasks.
Education and Experience: The ideal candidate will have 3 to 5+ years' experience as a Financial Analyst. A bachelor's degree in Finance, Economics, Accounting and/or a related field is required.
Team Member: Food Champion
You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.
Team Member behaviors include:
Being friendly and helpful to customers and co-workers.
Meeting customer needs and taking steps to solve food or service issues.
Working well with teammates and accepting coaching from management team.
Having a clean and tidy appearance and work habits.
Communicating with customers, teammates and managers in a positive manner.
This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all-inclusive, and a similar job at other Brands, Franchise or License locations may be different.
Quality Assurance Supervisor - 3Rd Shift
Summary of the Position: The QA Supervisor reports to the Assistant QA Manager. This person supervises Quality Assurance Generalists and label Issuance but may include other personnel in Quality Assurance Department. The QA Supervisor is responsible for all of the day to day operations, techniques, documentation, and activities associated with those departments that are used to fulfill the Quality Assurance requirements of the product and/or service. Floor presence is required to be successful in this role
Roles and Responsibilities:
The QA supervisor is responsible for Supervising those individuals within the QA department that includes but is not limited to the following responsibilities:
QAG and Production process monitoring
Supports the efforts of other supervisors and Managers
Review and approval of SOPs
Assuring that all GMP requirements and regulations are met through compliance to government regulations, industry standards and Company policies
Protocol review and approval
Work with Production Supervisors to resolve production problems
Working with Production, Regulatory Affairs, Marketing, New Product Development and other necessary departments to maintain awareness of Quality Operation activities.
Product quality and conformance to government regulations, industry standards, and Company policies.
Developing and deploying the Quality systems (e.g. CAPA, design control, process control) to ensure products conform to defined requirements.
Understanding and deploying processes to assure conformance to government regulations, industry standards and Company specifications and policies.
Conducting investigations, assessing and closing deviations, determining impact of the issues that could affect product quality, safety and purity.
Writing and closing NCRs, review of processes, batch records, and procedures and updating when necessary.
Must be able to effectively communicate with other departments and function within a team environment.
Performance of other duties as assigned.
The QA Supervisor must have at least 5 years of experience in an FDA regulated manufacturing environment, with 5 years specifically in Quality Assurance or Quality Control. Prior FDA or equivalent inspection experience is highly recommended. Knowledge of the Regulations 21 CFR 507 as well as the Dietary Supplement Regulations 21 CFR 111 is a plus
Education and Experience: BS Degree or BA Degree with a Science major or concentration and continuing education credits in the pharmaceutical industry through a reputable professional society. An Associate Degree with 7 plus years in Pharmaceutical manufacturing experience will be considered
Quality Assurance staff
Store Manager In Camden, SC
Dollar General (NYSE: DG) is a Fortune 200 company with more than 15,000 retail locations in 44 states, 15 distribution centers and 130,000 employees that embody our mission of Serving Others each and every day. We work in an energetic atmosphere that embraces innovation, diversity and teamwork, all while keeping our customers and communities at the center of everything we do! At Dollar General, employees have numerous growth and development career opportunities through award-winning training and being part of one of America's fastest-growing retailers. Apply today and let's grow together!
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
Make recommendations regarding employee pay rate and advancement.
Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
Provide superior customer service leadership.
Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
Ensure that store is adequately equipped with tools necessary to perform required tasks.
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
Complete all paperwork and documentation according to guidelines and deadlines.
KNOWLEDGE and SKILLS:
Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Knowledge of cash handling procedures including cashier accountability and deposit control.
Ability to perform IBM cash register functions to generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills.
Effective interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
Good organization skills with attention to detail.
Ability to solve problems and deal with a variety of situations where limited standardization exists.
WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent strongly preferred.
One year of management experience in a retail environment preferred.
Aligns motives, values and beliefs with Dollar General values.
Supports ownership by tapping into the potential of others.
Acts as a liaison between the corporate office and store employees.
Fosters cooperation and collaboration.
Interacts with staff tactfully yet directly and maintains an open forum of exchange.
Demonstrates responsiveness and sensitivity to customer needs.
Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
Provides continuous attention to development of staff.
Recruits, hires and trains qualified applicants to fulfill a store need.
Ensures store compliance to federal labor laws and company policies and procedures.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
Frequent walking and standing.
Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
Occasional climbing (using ladder).
Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores.
Fast-paced environment; moderate noise level.
Occasionally exposed to outside weather conditions.
Dollar General Corporation is an equal opportunity employer.
Customer Service Representative - Part Time
Location: 1021 West Dekalb St., Suite A Camden SC 29020
The Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.
This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Actively assist in meeting the center's performance metrics as defined by management.
Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance.
Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.
Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.
Equivalent Education Level Required: High School Diploma or equivalent required; some college preferred.
Experience Required: Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.
Knowledge Required: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.
Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am – 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division)
Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.
Attire: Professional business attire or Advance America logo apparel required.
Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test.
Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.
Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company's expense).
Customer Service Associate
Job Title: Customer Service Associate
Location: Retail Grocery Location
Position OverviewThe customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities
Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
Maintain confidentiality of information.
Put up discarded or returned merchandise.
Perform cashier associate duties, as necessary.
Perform pricing duties, as necessary.
Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
Perform other job-related duties as assigned.
Must be 18 years of age.
High school diploma or equivalency.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
Possess a proficient working knowledge of office, front end systems and equipment.
Possess proficient computer skills.
Possess demonstrated skills in the ability to perform and deliver customer service expectations.
Demonstrate good organizational skills.
High standard of integrity and reliability.
Lives the Valuesby embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-drivenshowing passion for the business, delivering results consistently.
Customer-orientatedby passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
People Passionthrough consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Must complete service training within sixty (60) days of position start date.
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