Kings Beach Job Description Sample
The Store Director is responsible for the day to day operations of the store. The Store Director has overall responsibility for the store operation and employees. The Store Director is responsible for making store level decisions on hiring, training, disciplinary action, and scheduling. The Company expects the Store Director will spend more than half their time in directing others, managing the enterprise, and activities directly and closely related to those tasks and that anyone having difficulty doing will inform their District Manager and/or Human Resources so that additional training can be provided.
Overall management responsibility for the operation of a retail grocery store. This includes but not limited to store performance, control of cash, inventory and security, customer service, and management of staff
Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals.
Communicate sales goals, department performance and sales opportunities with staff to ensure positive results
Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues
Develop and direct the execution of strategies to improve product placement and appearance
Manage display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered in a manner to maintain in-stock conditions.
Manage issues relating to store maintenance, cleanliness, safety and sanitation.
Oversee and manage handling of cash and accounting. Ensure store is secured.
Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are timely met.
Ensure compliance with legal requirements and company policies and procedures, including money handling, check cashing, security, food safety, worker and customer safety, sanitation, consumer protection laws (e.g., recalls), accurate and timely payment of wages, etc.
Focus on customer satisfaction and needs, ensure that employees provide customers with superior customer service through use of best practices and training and coaching concerning the importance of superior customer service
Handle customer and employee complaints. Makes decisions to resolve all complaints in the best possible manner for the customer or employee and the business.
Select, train, develop, and manage job performance of store employees, with input from other management personnel; expected to effectively recommend hiring and disciplinary action up to and including termination.
Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities.
Maintain appropriate professional relationship with union officials, and ensure compliance with collective bargaining agreement provisions, if applicable.
Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
Motivate others to perform the job and work towards common objectives. Comply with Company policies and procedures to serve as a role model to others instilling a positive attitude in others.
Responsible for ensuring the store is properly staffed to meet labor goals, sales goals, and customer needs. Takes a proactive approach to hiring and in engaged in what staff is needed to run an efficient operation.
Makes the final decision on hiring candidates, conducts interviews, and meets with prospective employees.
Ensures new hires are aware of all policies, procedures, and receive the proper/required training. Evaluates new hires, provides feedback, and makes final decision on a new hire's eligibility to pass the probationary period.
KNOWLEDGE AND EXPERIENCE:
High School Diploma (or equivalent) required; College degree preferred
Three years Store Manager experience responsible for managing a department/team within a multi-department operation within retail, hospitality, or service industry required or five or more years retail or managerial experience in an Assistant Manager capacity required
Retail grocery experience required
Skills and Experiences:
Strong planning and organizational skills; strong math and analytical skills.
Demonstrated prior customer service and supervisory skills or related experience.
Strong understanding of overall retail store operations.
Strong leadership and communication skills, both verbal and written.
Ability to make quality decisions while working under time constraints.
Ability to get along with others.
TRAVEL REQUIREMENTS: None.
Ability to sit, stand or walk for extended periods of time.
Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
May spend long periods of time at desk or computer terminal.
May use calculators, keyboards, telephone, computers and other office equipment in the course of normal workday.
Stooping, bending, twisting, and reaching may be required in completion of some job duties.
Workday is fast paced; Holiday, evening and weekend work may be required.
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
Team Member (Full Time)
You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
The Taco Bell Team Member is the first face that customers see when they walk through the door or first voice they hear when they place a drive-thru order so YOU will set the tone for the Taco Bell customer experience and bring the great Taco Bell tastes to life. This is a very important job for a friendly, helpful individual who enjoys working in a fast-paced environment and paying attention to detail.
Key responsibilities include taking orders or preparing food, assisting in resolving any service or food issues, maintaining food-safety standards and maintaining a clean, safe work and dining environment. A successful candidate will have a clean and tidy appearance, good work habits and a positive attitude. If you want to build a great career while providing fast, fun and friendly service to our customers, Taco Bell is the place to learn, grow and succeed!
Personal Banker Registered 2
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Community Banking operates one of the most extensive banking franchises in the country, serving customers through approximately 6,000 branches and 13,000 ATMs in 39 states and the District of Columbia. Our group includes Business Strategy and Administration; Customer and Branch Experience; Customer Remediation Office; Distribution Strategy Group; Regional Banking; Regional Services; and Customer Segments, and serves mass market, affluent, and small business customers. Our focus is on delivering an exceptional experience for our customers and providing the products and services that will help them realize their financial hopes and dreams.
Personal Banker 2s (Registered) at Wells Fargo are focused on building lifelong relationships with customers, both consumers and small businesses. Successful bankers demonstrate a genuine interest in their customers and ask questions to understand their financial priorities and meet their needs. Personal Banker 2s (PB2s) (Registered) develop strong relationships with other Wells Fargo partners that enable them to introduce customers to specialists who can assist with specific financial needs. PB2s (Registered) present options to customers about ways to make their banking easy and convenient, ensuring the needs of the customer always come first. PB2s (Registered) may also proactively contact customers by phone to follow up to ensure customer satisfaction, build relationships, and address any additional financial needs based on the customer's financial priorities. Special emphasis is placed on assisting customers with more complex needs such as personal financial reviews, lending services, small business needs, investments, and retirement. PB2s (Registered) are required to maintain Financial Industry Regulatory Authority (FINRA) registration and state insurance license(s) for ongoing employment in this position.
This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined WF. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
1+ year of experience offering products and services to customers based on their needs
1+ year of experience assessing and meeting the needs of customers and/or solving customer problems
2+ years of financial industry experience
Successfully completed FINRA Series 6 (or 7) and 63 (or 66) exams to qualify for immediate registration (or FINRA recognized equivalents)
State Life Insurance license(s)
1+ year of financial lending experience
Basic Microsoft Office skills
Ability to meet or exceed performance objectives
Experience interacting positively with unsatisfied customers
Experience mentoring and peer-coaching others
Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Experience making work-related outbound phone calls
Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. In addition state registration, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance.
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position.
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.
For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite may also be required
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Engineer 1,General Maintenance
Come join our team!
Hyatt Vacation Ownership (HVO) has been developing, marketing, and managing shared ownership resorts in diverse vacation destinations since 1994. Headquartered in St. Petersburg, Florida, HVO operates Hyatt Residence Club (HRC), a flexible points-based program with more than 30,000 members who have access to 16 HRC resorts, along with hundreds of Hyatt hotels and resorts worldwide via the popular Hyatt Gold Passport guest loyalty program. HRC members also have exchange privileges through Interval International's network of approximately 3,000 other resorts in more than 80 countries, as well as additional benefits and services. HVO is an operating business of Marriott Vacations Worldwide, a leading global provider of professionally delivered vacation experiences. Marriott Vacations Worldwide and its subsidiaries independently own and manage the Hyatt Residence Club program and use the Hyatt Vacation Ownership name and other Hyatt marks under license from affiliates of Hyatt Hotels Corporation. www.HyattResidenceClub.com.
Responsible primarily for general maintenance and repairs in guest rooms, public areas, and pool areas, as well as back of the house areas including kitchen, electrical, mechanical, and HVAC/R systems.
Perform preventive maintenance on guest rooms and public areas
Perform some repairs on mechanical, electrical, kitchen, and laundry equipment
Be ready and quick with your knowledge and experience to ensure guest safety and comfort, and a safe environment that's critical to fellow associates
Keep operations running smoothly in the absence of engineering staff
Respond swiftly and effectively to every emergency that arises during your shift
Help keep the mechanical areas safe, orderly, and clean and maintain legible, orderly records
High school diploma with special instruction in building maintenance and construction
Two (2) years building experience in building maintenance or related industry is preferred.
Knowledge of some HVAC
This position requires carrying a radio while on duty. You must have effective communication skills and a professional manner
This position requires complete mobility and the ability to lift, push and pull at least 75 pounds.
Must be able to work primarily mornings and mid-day shifts, including weekends and holidays
Refined verbal and written communication skills
High Sierra Lodge - 989 Incline Way, Incline Village, NV, 89451
Hyatt High Sierra Lodge, A Hyatt Residence Club is among the most spectacular resorts in Lake Tahoe. A short stroll from your two-bedroom vacation condo, you'll find a white-sand beach, superb dining, 24-hour casino, health spa, plus nearby skiing, horseback riding, hiking and two championship golf courses.
We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.
Apply for Job
About the Position:
The Service Specialist is an excellent entry level store position, with many opportunities for growth and learning within our Save Mart family of businesses in the grocery industry. Our Service Specialist play an important role in the efficient operations of the front-end, by providing friendly, fast and effective customer service. Your goal as a Service Specialist is to create a friendly, welcoming, and helpful store atmosphere, establishing loyal repeat customers.
No experience required!
Must be at least 16 years old
Ability to lift 40 pounds. Continuous walking, standing, reaching, and bending.
Environment includes indoor and outdoor with exposure to widely varying temperatures.
Ability to read, write, and speak English proficiently.
Ability to provide excellent customer service.
Strong team player with a willingness and desire to learn, work hard, and have fun with it!
Availability to work a variety of shifts, including evenings, weekends, and holidays.
Key Responsibilities and Accountabilities:
Provide a remarkable shopping experience for our customers by greeting and engaging with each customer, offering assistance, being approachable and friendly, and by going the extra mile to ensure that our customers are taken care of.
Perform store sweeps, with emphasis on front-end and entrance areas; ensuring floors are free of spills or debris, to provide a safe environment for customers as well as co-workers.
Routine and daily cleaning of registers and belts, emptying check stand trash cans, dusting and facing shelves.
Collect all shopping carts from the parking lot, maintaining a cart-free lot throughout the duration of your shift.
Perform price checks, and assist with go backs returning items to correct location, with perishables being the first priority.
Assisting Clerks to move lines quickly at busy times by bagging groceries quickly and efficiently, taking care to protect quality and condition of items.
Performs other duties as assigned
Some of our awesome benefits include: benefits package options which include Health, Dental, Vision, Life, 401K with matching, flexible schedule options, Life Long Learning – Educational opportunities, Employee Association (discounted and free tuition options, contests, and support services).
The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.
UNR Internship, Hospitality - Spring/Summer Seasonal
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo.
You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service.
Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. At Vail Resorts, we encourage every employee within the company to be a leader. We support your quest to reach your peak by providing extensive resources and guidance.
Through the Northstar’s Hospitality Internship Program, you’ll gain professional experience and skills in the realm of hospitality and business management at Northstar California Resort. Combine on-hand learning experiences and in-class theory with real-world applications, all while nestled in the forested mountains along the shores of Lake Tahoe. We will provide you skills and nationally recognized certifications to take your career to the next level and prepare you for your future.
Interns will work alongside tenured General Managers, Chefs, and our Talent Development team to learn service standards, business finance and management, effective communication and leadership skills, and more.
Responsible for utilizing and completing Vail Resorts’ Professional Development Courses and Service Standards Trainings. Interns will also submit a final paper analyzing a current issue and providing a feasible solution.
One-on-one mentoring with a hand selected General Manager of Northstar’s Mountain Dining division
National Restaurant Association ServSafe Certification
TIPS Certification (Training for Intervention Procedures)
Course credits to be confirmed with UNR
Explore unparalleled possibilities, and start a career that comes with an experience of a lifetime.
With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it's easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the "Top 25 Ski Towns in the World." www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 165611
Retail Supervisor- Squaw One
Reports to: Retail Store Manager
FLSA Status: Non-exempt
Job Status: Seasonal, Full Time
Hours: 8am to 6pm, can vary Updated: 5.26.14
Responsible for coordinating daily retail store operations in a professional, courteous, and service-driven manner. Support, train and lead store staff to success, work as a team player.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Applicants must be 18 years of age.
Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:
1.Assist in supervising a team of 10-20 employees. Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressingcomplaints and resolving problems.
2.Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
3.Enforce safety standards in accordance with company policies and procedures.
4.Motivate and lead Sales Associates to achieve and succeed monthly sales goals
5.Implement weekly tasks and work assignments for each Sales Associates based on inventories, shipment, product displays, customer orders, back stock, and paperwork.
6.Partner with buyers to create and maintain adequate inventory levels for each season. Communication on all out-of-stock items to be discussed with Retail Operations Manager, Buyer, Distribution Manager, and Director of Retail in a timely manner.
7.Hold staff responsible to the highest standards in professional appearance and grooming, parking policy, operational procedures, phone etiquette and use of company equipment
8.Perform all duties of retail sales associate
Competencies and Job Requirements:
1.Able to communicate effectively in writing and verbally across all levels of the organization.
2.Excellent organizational and problem solving skills with the ability to handle multiple tasks.
3.Able to establish and maintain effective working relationships and interact with others
4.Working knowledge of computers including MS Office (Word, Excel, Outlook, Access)
5.Proven leadership abilities working in a team environment, ability to develop people.
6.Self motivated, guest oriented, works well under pressure
7.Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
8.Able to write routine reports and correspondence.
9.Knowledge of trends in the industry and adapting to our customer base.
10. Flexibility to work hours determined by business levels and needs of retail outlets, under the direction of the Retail Operations Manager. This may include holidays, weekends, and early morning or late evening work.
Education and Experience:
1.High School Diploma or GED
2.Two years related experience and/or training; or equivalent combination of education and experience
3.One year supervisory experience
2.Experience in ski industry
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 80% or more of a normal 8 hour work shift.
Must be capable of occasionally carrying, lifting, pushing or pullingup to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
Equipment Used in Job: None
Part-Time Retail Merchandiser
Are you looking for a company with flexible scheduling to demonstrate your merchandising, customer service and organizational skills? Lawrence Merchandising has a great opportunity for you!
Lawrence Merchandising Services (LMS), a WIS International Company, is hiring Part-Time Retail Merchandisers in your area to complete merchandising services in many of the nation's top retailers and for many of the nation's top retail brands. Our client base is continually growing so we need you!
Watch this brief video for more information about our Part-Time Retail Merchandiser position.
What will I be doing?
As a Part-Time Retail Merchandiser, you will help ensure client satisfaction in the following ways:
Creating and managing your own work schedule by logging into our online reporting system to accept or decline merchandising services as they come available at retailers in your area. You can accept anywhere from 0-20 hours per week. The availability of services will vary greatly throughout the year, and we do not guarantee a set number of hours each week. There may be time periods where services are not available.
Servicing your local retail stores by completing merchandising services independently or in a team, in a timely manner, and always delivering quality, while working with a variety of different types of merchandise.
Utilizing a mobile device to check in/out for services. You will also be taking and uploading photos to our online reporting system.
Merchandising service tasks will vary, but could include stocking, implementing plan-o-grams, visual merchandising, resets, product cut-ins, setting signage, audits, and developing strong relationships with store personnel.
Is LMS for you?
LMS has ongoing nationwide weekly and monthly services and many additional projects available on a first come, first serve basis. As well as the ability for our Retail Merchandisers to become dedicated to certain locations and services (availability will vary nationwide).
Service opportunities may be one-time (project based) or reoccurring maintenance services (weekly, bi-weekly, monthly, etc...).
Services need to be completed sometime between Monday-Friday, and sometime between the hours of 8am to 6pm. Weekend services may be available in some areas.
You will be expected to be flexible to the needs of our business as we continually strive to meet and exceed the expectations of our clients.
Merchandising services are completed independently or in a team, and our Part-Time Retail Merchandisers must be comfortable using our online reporting system.
FLEXIBILITY! The position is truly flexible! No evenings and weekends are required, though weekend hours may be available in some areas.
GAIN RETAIL EXPERIENCE! Build a career in Merchandising by gaining retail experience.
INDEPENDENCE! Work independently or in a team but have access to a helpful and responsive LMS office team.
At LMS you are not an independent contractor, you are a W2 employee and receive all associated benefits such as an Employee Referral Bonus Program, voluntary health, vision, dental, short term disability, life insurance benefits, and 401(k) to those who qualify.
Merchandising and/or retail experience preferred.
Ability to thoroughly follow written and verbal instructions.
Ability to stand with varied movement for up to 5 hours at a time, ability to regularly lift up to 5 pounds (and up to 20 pounds on rare occasions), fine motor control (hand movements), speech, hearing, sight, ability to read documents with small font sizes, manual dexterity; with or without reasonable accommodation.
Access to internet, printer, and camera phone (digital camera acceptable), and ability to receive voice messages via phone.
Access to a PC or Mac that runs Mozilla Firefox, Google Chrome, or Safari.
Access to Adobe Acrobat Reader (or ability to download).
Preferred: Some projects require access to a smartphone or tablet to participate in the services.
How to Apply
- Fill out an application by clicking the "Apply for this job online" button to be considered further or visit our website to submit an application www.Lmsvc.com.
What is a Retail Merchandiser? For answers to this question, please visit http://www.lmsvc.com/careers/working-as-a-merchandiser.html.
Lawrence Merchandising Services, a WIS International Company, is an Equal Opportunity Employer.
Retail Store Associate
Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we're shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person's unique healthcare needs. Join our team of thousands as we positively impact millions…one customer at a time.
The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.
Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
Supporting opening and closing store activities, when needed
Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
- At least 16 years of age
Remaining upright on the feet, particularly for sustained periods of time
Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
- Previous experience in a retail or customer service setting
- High School diploma or equivalent
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or email@example.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Guest Services And Front Desk Manager
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Leading Guest Services Teams
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Celebrates successes and publicly recognizes the contributions of team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Maintaining Guest Services and Front Desk Goals
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Serves as a leader in displaying outstanding hospitality skills.
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Strives to improve service performance.
Provides immediate assistance to guests as requested.
Ensures employees understand customer service expectations and parameters.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Implementing Projects and Policies
Implements the customer recognition/service program, communicating and ensuring the process.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
Manages payroll administration.
Conducting Human Resource Activities
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Participates in employee progressive discipline procedures.
Uses all available on the job training tools for employees.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises on-going training initiatives and conducts training when appropriate.
Participates in the employee performance appraisal process, providing feedback as needed.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Maintains high visibility in public areas during peak times.
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties in high demand times.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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