Lard Refiner Job Description Sample
Refiner Operator III (Unilin US Mdf) Thdf
Mohawk Industries is the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Pergo, Quick-Step and Unilin. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don't Work participant.
EOE MINORITIES / FEMALES / PROTECTED VETERANS / DISABLED
Operates the wood yard, refining, gluing and drying processes.
Monitors the continuous production of product through the wood yard, refiner, gluing system and dryer.
Identifies process variation, determines the source, and works to eliminate it.
Performs root cause analysis on problems.
Communicates with other control room operator's to maintain stabile and consistent production.
Assists in planning and executing production line shutdowns to minimize downtime while maximizing efficiency.
Monitors fiber quality, moisture and takes immediate action to eliminate problems negatively impacting it.
Performs basic maintenance related tasks.
Directs refiner area housekeeping activities during outages.
Assists maintenance personnel in performing technical work.
Performs other related duties as required.
Must be capable of lifting and carrying 50 lbs. for a short distance.
Must be capable of standing/walking for a 12 hour shift with minimal breaks.
Must be able to withstand working in heat up to 110 degrees for extended periods of time.
Must be able climb ladders and stairs up to heights of 50 ft.
Must be capable of working on elevated surfaces without fear of heights.
Must be able to communicate clearly on 2 way radio.
Must be able to wear and work with a full face respirator.
Please Note: This is a rotating Day shift position 7 am - 7 pm
Requires 2 or more years experience in a manufacturing environment
Core competencies include strong communication and interpersonal skills, listening skills, data analysis and interpretation.
Must be able to walk and/or stand for extended periods of time on concrete.
Must be able to work in varying temperatures up to 110 degrees and dusty environment.
Must be able to lift up to 50 lbs frequently and up to 80 lbs occasionally.
Must be able to climb vertical ladders, multiple flights of stairs and work off elevated surfaces.
Must not have any limitations in regards to working in confined spaces or wearing a respirator for extended periods of time.
Must be able to wear hearing protection, eye protection, and steel toe shoes.
Must be able to make repetitive motions involving twisting and turning and using the force of 50 lbs.
Must be able to kneel and bend over frequently.
Must be able to climb on and work around machinery resulting in awkward or uncomfortable positions.
Must be able to sit and drive forklift on uneven driving surface.
Must have vision of 20/50 (corrected or not).
EOE Minorities/Females/Protected Veterans/Disabled
Sr. Sales Representative - Oil And Gas Refining
Closing On: 24/11/2018 Sr. Sales Representative - Oil and Gas Refining
Americas, USA, California, Los Angeles
John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (£830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
The purpose of this position is to develop new Oil and Gas accounts to grow revenue and market share with existing accounts for service contracts as well as full product line spectrum such as mechanical seals and systems and couplings. Oil and Gas refining/Plant experience needed. The successful applicant wil have familiarity with maintenance and reliability processes in the oil and gas industry. Could also have experience with industrial pump sales or rotating equipment.
Grow market share by identifying new business opportunities and securing contracts with new customers.
Manage assigned sales activities expenses within approved budget.
Secure sales contracts within budgeted pricing guidelines and meet company standards for margins.
Review price quotations, sales contracts, change orders and discounts before submitting for approval.
Manage assigned key accounts and resolve service issues with clients.
Manage all required sales reporting for assigned area such as aggregate and site/region specific forecasts, actual sales results, variance analysis and mitigation plans to eliminate negative variances.
Provide weekly/monthly/90 day sales forecasts and explain variances to forecasts.
Conduct market and competitor analysis to identify new clients and opportunities to grow market share.
Continually update industry, product, competitor, and market knowledge and provide information to Director Sales and Marketing.
Upsell and expand revenue with existing clients.
Coordinate Sales activities among regional engineering staff.
Follow up on post sales activities to ensure customer satisfaction, and work with internal resources to address and resolve issues that resulted in unsatisfied customers.
Address performance issues to continually enhance the overall quality and competence of the department.
Identify frequent service failures to support continuous improvement efforts.
Comply with and ensure department compliance with Company health, safety and environmental policies.
Comply with all applicable U.S. export control and security regulations.
Additional duties as assigned.
High School Diploma or equivalent required, Bachelor's degree preferred.
Minimum 5 years sales experience selling into oil and gas refining/processing industry OR 5 years experience in maintenance and reliability in oil and gas industry.
Requires comprehensive knowledge of products sold and serviced by the company including the application of those products
Excellent people skills and ability to sell
Demonstrated experience of achieving year over year sales growth
Ability to manage a team of people with various job responsibilities
Excellent communication skills
Self-Starter and highly motivated to achieve results with minimal direct supervision
Ability to develop presentations for customers and potential customers and present in a professional manner
Computer literate with good working knowledge of MS Office suite and ERP systems
Ability to solve complex practical problems
Must be able to simultaneously manage several objectives, and reassign priorities
Deal with a wide variety of variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to work effectively under pressure to meet deadlines
Ability to think strategically and develop strategic plan
Ability to inspire, motivate and influence diverse global teams
Ability to lead and work in cross-functional multi-cultural teams
Must be able to sit for extend periods of time; a minimum of 2 hours.
Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant
Must be able to lift up to 20 pounds and carry up to 10 pounds.
Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
Must have the manual dexterity and coordination to operate office equipment.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Complete all work in a safe manner and follow all safety requirements consistent with supporting the Company's goals.
Lifting guidelines in accordance with the Manual Lifting Guidelines noted in the Safety Handbook.
Follow all environmental requirements consistent with supporting the company's environmental performance goals.
Complete, and actively participate in all other EHS training requirements
Work environment is typically considered within a Smiths location during normal or extended business hours to include offices, manufacturing plants and repair facilities. Work environment may also include customer sites including oil well sites, and meeting venues.
The noise level in the work environment is usually loud and approved PPE is required when on the factory floor
It is the policy of John Crane to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, color, religion, gender, sex, sexual orientation, genetic information, marital status, status with regard to public assistance veteran status or any other characteristic protected by federal, state, or local LAW. In addition, John Crane will provide reasonable accommodations for qualified individuals with disabilities.
I/S Refining Technology Specialist - (Desktop Support, Sys Admin, Network Infrastructure)
Provides support for enterprise information system infrastructure technology solutions by installing and troubleshooting desktop hardware and software, telephone equipment, network equipment and cabling, managing spare equipment inventory, and providing direct phone support of internal customers via Valero's Virtual Helpdesk line. Additional infrastructure duties such as server room management will also be performed as needed.
- Primary focus is to provide on-site support of computing equipment and
software, including complex needs analysis, configuration, installation, moves, and changes for supported locations. This includes the use of Valero's system to track support activities.
Participates in information system infrastructure design and implementation projects as an individual contributor.
Performs research and repair activity, including vendor coordination, necessary to ensure computer services for supported locations.
Tests applications and equipment with minimal supervision.
Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems.
Manages spare equipment inventory and related documentation.
Performs server room maintenance and management as needed.
Provides support of computing equipment and software, to include moderately complex needs analysis, configuration, installation, moves, and changes for supported locations during and after hours.
Works on moderately complex tasks for the design, development, maintenance and upgrade of information system infrastructure involving hardware, software, and system applications. This includes, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, training, defining systems scope, gathering requirements, documenting design specifications, research and fact-finding, configuration, testing, reporting, cutover, IS and business user coordination.
Develops effective work relationships within departmental and functional lines at various job levels with business users, IS departments and Valero business partners.
Learns or demonstrates an in-depth understanding of more than one information system infrastructure discipline/component and associated application/hardware integration.
Helps coordinate the adoption of new procedures resulting from software and hardware changes, including the development of system specifications, documentation, training, and communication plans.
Performs analysis on and recommends quality complex solutions to information system infrastructure technology disciplines/components.
Understands and applies the various IT methodologies which include project management, development, service management and system architecture.
May be required to work off-hours and on weekends for projects and/or support.
Some travel may be required.
This position is salaried exempt status, which means you are not eligible for overtime pay.
High school diploma or GED required.
Bachelor's (or foreign equivalent) or higher level degree in Computer Science, Engineering, Information Technology or related field preferred.
Minimum of five (5) years of experience with Microsoft products, to include Windows OS and Office suites, desktop hardware, and customer service required.
Functional and technical knowledge of Microsoft Desktop Operating
Systems (Windows 7), Microsoft Software (Word, Excel, Powerpoint, Outlook, etc.), and basic TCP/IP networking (DHCP, Gateway, Firewall, and IP tools such as ipconfig, tracert, and ping) required.
- Ability to successfully complete the TWIC (Transportation Worker Identification Card) process required.
Position level and salary will be commensurate with qualifications and experience.
Valero Energy Corporation, through its subsidiaries, is an international manufacturer and marketer of transportation fuels and other petrochemical products. Valero, a Fortune 50 company based in San Antonio, Texas, with approximately 10,000 employees, is an independent petroleum refiner and ethanol producer, and its assets include 15 petroleum refineries with a combined throughput capacity of approximately 3.1 million barrels per day and 11 ethanol plants with a combined production capacity of approximately 1.45 billion gallons per year. The petroleum refineries are located in the United States, Canada and the United Kingdom, and the ethanol plants are in the Mid-Continent region of the U.S. In addition, Valero owns the 2 percent general partner interest and a majority limited partner interest in Valero Energy Partners LP, a midstream master limited partnership. Valero sells its products in both the wholesale rack and bulk markets, and approximately 7,400 outlets carry Valero's brand names in the U.S., Canada, the U.K. and Ireland
Valero's employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It's not just the excellent benefits package, or the opportunities for personal growth, it's also the caring and committed culture of the organization that makes everyone feel like they're truly part of a team.
About the Port Arthur Refinery
The Valero Port Arthur Refinery was commissioned in 1901 and has had many process additions and improvements in its history. In 2001, nearly $850 million was invested in a delayed coker and hydrocracker to enable the plant to run heavy, sour crude. In 2007, crude and vacuum capacity was expanded, which increased the refinery's ability to process lower-cost, heavy sour crude oil and increased throughput capacity to 310,000 barrels per day (BPD). In 2012, a $1.6 billion hydrocracker and saturated-gas plant project was commissioned to further increase refinery throughout and diesel production. The refinery is strategically located on the Texas Gulf Coast, approximately 90 miles east of Houston. The refinery's location accommodates its extensive logistics system, which includes access to Gulf Coast water-borne crude oil via the refinery docks, Pleasure Island Dock or through the Sun Oil or Oil Tanking terminals.
Valero is an EEO/AA Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status including sexual orientation, gender identity, Women, Minorities, Individuals with Disabilities and protected Veterans.
Corporate HSE GBU Lead - Lithium Upstream And Refining
Are you inspired by "what's next"? So are we.
When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world's largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people's lives and we want YOU to be a part of it.
Manages and coordinates company's HSE functions across the Lithium Upstream and Resources divisions.
Working within corporate strategies and policy frameworks, designs, proposes and implements health, safety and environmental strategies, guidelines and procedures within broad principles and policies set by the organization to meet HSE requirements supporting short and long-term business needs.
Liases with operations within the assigned GBU to provide first point of contact guidance on HSE related matters.
Oversees programs for existing and potential occupational safety and environmental concerns and recommends resolution.
Develops programs for HSE corrective actions resulting from audits and leads teams for critical incidents.
Point of contact with assigned GBU president and staff to communicate issues up and down the organizational hierarchy.
Key member of the Corporate HSE staff, advising the VP of HSE on trends and issues.
Timely reporting of GBU related KPIs
Ensure we have effective programs to protect the safety and security of employees and comply with or exceed environmental regulations.
Ensure we have robust environmental management programs at existing facilities and properly manage our obligations at discontinued operations.
10+ year experience in the chemical or manufacturing industry in an Occupational Safety, Environmental Affairs or Plant leadership role.
Working expertise in Occupational Safety regulations (preferably OSHA standards) or US EPA standards
Excellent verbal and written communication skills
Language -- fluent in English, Conversational German (desired) or Conversational Spanish (desired) or Conversational Mandarin (desired)
Travel Required: 30-50% of time
Choose to unlock your full POTENTIAL. Apply today.
Bachelors: Chemical Engineering (Required), Masters: Chemical Engineering
Reporter, Refined Products
Argus is a fast-growing global B2B media company providing essential information to the energy industry. Argus benchmarks are used globally throughout the energy sector for formula pricing in contracts, as a taxation reference, in investment planning and for a variety of other purposes. We are currently looking for market reporters to join our editorial team to cover specific commodity markets and report on deals, price movements, and market news. This is an excellent opportunity to forge your career covering the economically and politically influential sector of global energy and commodities. You will apply and develop your skills across daily news reporting, market analysis, features and editorials in this fast-paced environment with the highest standards of journalistic independence and integrity. There are opportunities to travel and present papers at industry conferences and lead webinar sessions.
Argus is seeking a US west coast Refined Products Reporter to join its San Francisco bureau. The position will involve analyzing spot markets, writing daily/weekly news articles and networking with contacts in the energy trading industry. This position will report to the Refined Products team editor, with an administrative reporting line to the local bureau chief. The ideal candidate is innately curious and personable, able to quickly become a subject matter expert and lead coverage within a designated product portfolio.
Developing and maintaining rapport with key contacts and liaising on a daily basis with industry stakeholders (traders, brokers and other participants) to collect bids, offers, and deals.
Working with the daily report editor to assess petroleum prices based on collected data, adhering to rigorous Argus methodology and compliance standards.
Writing daily market commentary, analysis, and industry news stories adhering to strict deadlines.
Maintaining existing databases and building new databases for designated products.
Developing new contacts and relationships within the petroleum markets, attending industry events, and reaching out to market participants to further develop Argus' Petroleum business. Expanding the contact base and maintaining excellent relationships with existing contacts is an important part of the role.
Knowledge, Skills, and Abilities
The legal authorization to work in the US for any US employer.
A minimum of a Bachelor's degree in journalism, English, communications, economics, business, history or relevant field.
Demonstrated goal-oriented collaboration skills, with strong diplomatic and problem-solving ability.
A minimum of 2 years of experience in a professional publishing capacity or in an analyst role.
A basic understanding of markets.
A commitment to the highest level of accuracy and completing all writing within established deadlines.
Strong experience with Microsoft Office Suite with particular experience in Excel.
The willingness and ability to travel up to 15% of the time in order to fulfill the responsibilities of this position.
Demonstrable interest in global business and politics
Self-motivated, able to use initiative and equipped with an inquisitive nature
Ability to think analytically
Strong reporting and writing skills
Ability to handle multiple tasks on a tight daily deadline
Experience covering physical energy markets is a plus
Group medical, dental and vision plans
Company-paid long-term disability and life insurance plan
Group 401(k) safe harbor retirement plan with a 4% company match
15 vacation days your first year, which increases up to 25 days
Subsidized gym membership
Extensive internal and external training
Equal Opportunity Employer/Veterans/Disabled
Student Loan Refinance Specialist
About First Republic:
First Republic is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients' needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business.
We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work hard and move quickly as a very coordinated team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. We have exceptional people focused on providing extraordinary service.
About the Role:
The Student Loan Refinancing Specialist is a role created to recognize the unique and significant opportunity that currently exists to expand consumer banking relationships through our student loan refinancing product, the "All In One." The AIO product offers highly competitive rates for individuals to consolidate their student loan debt into one simple monthly payment. Our goal is to build long-term relationships with our AIO clients. Through offering best-in-class products and extraordinary service, the Student Loan Specialist will help solidify First Republic as the primary bank of our next generation of clients.
A key goal of the Specialist is to identify potential borrowers for the AIO product that are referred to First Republic through social media channels, marketing events, and client referrals. In addition, the Specialist will be responsible for deepening relationships with these borrowers and introducing new clients to Relationship Managers to ensure a seamless client experience. The Specialist will also work closely with the Credit Analyst group by ensuring that all AIO loan packages are complete for underwriting.
Identify potential borrowers for the "All In One" product through referrals from marketing events, social media channels, and client referrals.
Vet and complete the initial analysis on new applications and ensure complete packages are submitted to the Credit Analyst team for underwriting.
During the loan application process, the Associate will act as the liaison between clients, Credit Analysts, and Executive Loan Committee members at First Republic.
Provide exceptional customer service and support for clients and internal team members.
Daily client support activities will include: answering general questions on products and procedures, collecting completed paperwork and sending a full loan package for underwriting, following up on missing documents with borrowers as well as answering borrower's questions about their loans upon being funded.
Ensure that all borrowers are aware of First Republic deposit services, lending products, and wealth management services/products.
Create and maintain monthly reports to track the frequency of client contact, the services/products successfully offered to each client, and any additional services that can still be offered to each client.
The ideal candidate will have:
2 years of business or private banking experience (required), ideally in a customer service-related role.
College degree (BA/BS) required, with a focus on business/finance preferred.
Passion for providing extraordinary service.
Experience with consumer lending or credit counseling.
The ability to build relationships with key stakeholders across the bank and a successful track record of servicing clients.
A strong sense of empathy and integrity.
Exceptional verbal and written communication skills.
Strong organizational skills and a high sense of urgency.
An analytical mindset and enjoy working with numbers.
A team-based approach and thrive in collaborative environments.
An energetic, polished, confident, outgoing, and proactive style.
Food, Safety, Quality & Regulatory Professional - Plsc Refining
Position Purpose & Summary
The Food Safety, Quality, and Regulatory (FSQR) Professional or FSQR Process Line Support Chemist (PLSC) is responsible for ensuring products meet or exceed customer requirements for quality and food safety, as well as, developing an in depth understanding of specific processes or Food Safety, Quality, and Regulatory (FSQR) systems. The FSQR Professional will often provide focused expertise in one or more areas which include food safety, process management/support, manufacturing processes, data management, quality systems, analytical expertise, instrumentation, raw ingredient and final product management. The FSQR Professional position encompasses design of experiments, evaluation of new equipment, support of process initiatives, coordination of process initiatives, training of operations teams and Technicians, process auditing, and knowledge/development of food safety, instrumentation or computer systems. The FSQR Professional will also assist in customer audits, coordinate incident management for process area, initiatives, and follow-up. The FSQR Professional position maintains and coordinates FSQR daily operations for process area, including partnership with production operations and the FSQR team. The FSQR Professional leads training for their respective processing area. The success of the FSQR Professional position is measured in local impact to customer satisfaction, minimization of process variation, process recovery realization, waste reduction, cost minimization, and ability to act as a FSQR specialist backup.
40% Daily assessment of process quality parameters and FSQR systems including cross-checks, raw materials, calibration, maintenance, procedures, food safety, training, auditing and oversight of analytical testing performed by technicians and operations associates. Key FSQR resource responsible for the execution of Food Safety and Quality programs for a specific processing area.
30% Process improvement support, specialized testing, training, auditing of systems, data analysis, trend identification, troubleshooting, corrective action, and communication with regard to processing data, raw ingredients and final product.
10% Training of new FSQR Professionals, operators, technicians and personnel from other functional areas.
10% Final product approval. Assurance of compliance to customer specifications.
10% Perform miscellaneous job-related duties as assigned (ie. process improvement projects, development and modification of FSQR procedures and documents, recruiting and interviewing of new employees and assisting other locations with process startups and projects.)
Equal Opportunity Employer including Disability/Vet
Bachelor's degree and minimum 1 year FSQR Experience OR 5 years of FSQR Experience
Excellent interpersonal and communication skills
Demonstrated strong problem-solving and analytical skills
Ability to work in a team environment
Strong attention to detail
Ability to adapt and learn in a changing work environment
Ability to balance and achieve positive results in the areas of food safety, safety, quality, productivity, and cost
Ability to work a flexible schedule including nights, weekends, and holidays
Ability to travel as needed
Bachelors Degree in Science field
Cargill FSQR experience
Ability to work independently and learn things on their own
Proven ability to anticipate, recognize, and solve process and laboratory problems, implement improvements based on the findings
Knowledge of FSQR systems and computer software
Ability to handle multiple priorities with large projects extending over a period of time
North America Refining Analyst
Principal Research Analyst - Downstream
The Principal Research Analyst functions as a core member of the team to produce quality analysis, reports, consulting deliverables, and client-facing events.
General Job Duties:
Research crude oil and refined product production, demand, and trade data for various countries (primarily Canada and the US) to support supply/demand analysis and assist with forecasting.
Transform data into clear and compelling insight.
Produce quick-turnaround analysis and research for publications, consulting projects, and client presentations.
Contribute to consulting projects as required, researching data, creating spreadsheets and graphics, performing analysis and seeking out peer review of materials to support delivery of high-quality client-specific projects.
Respond to research-related questions from clients by working in a highly collaborative fashion; requires learning the roles and expertise of others on research teams, seeking out help from other colleagues, become familiar with our research products and client request procedures.
Gain knowledge and skills by actively contributing to the above listed activities, pursing activities/work in various disciplines, and staying abreast of current/hot topics.
Required Education and Experience
Bachelor's degree in economics, engineering, or industry-related fields is required along with a minimum of 8 years of relevant experience in industry, government, or consulting. A graduate degree in a relevant discipline is preferred but not required.
Proficiency with MS applications is required (Excel, Word and PowerPoint); experience with databases is helpful.
Keen attention to detail and highly effective organizational skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment.
Effective verbal and written communication skills in a deadline-oriented environment.
Flexible and able to work effectively and collaboratively with all coworkers.
Self-motivated and ambitious, with good problem-solving skills.
We are proud to be an EEO/AA employer M/F/Disability/Veterans. Please refer to the EEO is the Law Poster & Supplement, Right to Work and Pay Transparency Policy. IHS Markit is a participant in E-Verify (see links below). We maintain a drug-free workplace and perform pre-employment drug testing.
EEO is the Law
EEO is the Law Supplement
Right to Work
Pay Transparency Policy
Current ColleaguesIf you are currently a colleague with IHS Markit please apply internally via Workday.
Spec, Loan Refinance
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Customer Care Refining Coordinator
CustomerCare Refining Coordinator
This is your opportunity to begin a career in an environmentwhere you are valued and can make a difference.
It all starts with an application. Come join our team.
Is this you?
We are seeking a personable, enthusiastic, and motivated individualto fill a full-time administrative customer service position at ourheadquarters in Mira Mesa. As our Customer Care Refining Coordinator, you willbe working in a high performing organization that values accountability,passion and customer relation.
Receiveinbound calls and act as first point of contact for Argen's refining customers
Assistrefining customers in shipping their scrap metal to Argen in exchange forcash/coins
Troubleshoot inbound account inquiries anddocument all customer communications
Initiateoutbound calls to discuss and process payments
Keep Argen's outside sales reps informed oninteractions with their accounts by utilizing our Order Management Software(QAD) and Salesforce.com (CRM)
Applyand monitor promotions and rebate requests
Communicate with other departments involved inthe satisfaction of your customers
Develop and evolve existing processes toimprove the department processes
Target and exceed department KPI's
Ensure management is kept informedof any irregularities or non-conformance
Participate in all relevanttrainings to maintain product and business knowledge
Run weekly reports to measureprogress towards yearly goals
Knowledge,Skills and Abilities:
Bachelor'sDegree preferred but not required (or equivalent combination of education andexperience)
Excellentverbal and written communication skills
Organizedwith attention to detail and high-level accuracy with documents
Experiencein customer service / data entry / call center environment
Displaysexceptional customer relation skills
Ability to assess, prioritize andact quickly
Proficiency in Word, Excel, PowerPoint, and Internet skills
Discounts on movies, phone bills, hotel stay and much more!
Who We Are:
We are a well-established and growing family-owned businessin a prosperous industry, dedicated to improving people's lives throughinnovative services and products we create. Argen is the world leader inthe manufacturing of dental alloys offering more than 600 precious andnon-precious alloys to more than 100 countries. Argen is also an industryfront-runner in scrap refining services and digital dental manufacturing. Ourteam maintains the highest levels of integrity and we are dedicated to our corevalues. We are poised for incredible growth, building on five decades ofexceptional products and services.
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