Librarian Special Collections Job Description Sample
Electronic Resources And Collections Librarian
Job Title Electronic Resources and Collections Librarian Position Title Electronic Resources and Collections Librarian Position Number Job Category University Faculty Job Type Full-Time FLSA Status Exempt Campus Maywood-Health Sciences Campus Location Code LIBRARY HSD (06800A) Department Name LIBRARY HSD Is this split and/or fully grant funded? No Duties and Responsibilities
Key Duties and Responsibilities
Develop and manage a robust collection of electronic books, article databases, journals and other resources in support of stakeholder needs and University strategic mission
Lead cataloging and discovery services operations by setting well-articulated goals in concert with the Library mission. Communicate goals and policy to faculty, staff, and students
Maintain timely and accurate metadata about the library's resources in a variety of systems, such as the Integrated Library System (ILS), the Electronic Resource Management System (ERMS), link resolver, A-Z lists, and discovery tool
Manage internal software including EZProxy, Serials Solutions, and Primo/Alma
Design and manage collections budget to ensure judicious and timely expenditure of funds
Apply usage statistics and other assessment data to identify needs, evaluate current and potential licenses and to support renewals, alternative access options, and withdrawal
Provide detailed collection policies that define the scope and level of collections and effectively communicate them to stakeholders
Establish and document workflows, processes, and best practices for electronic resources acquisition, licensing, implementation, assessment, and budget
Develop and maintain productive and positive relationships with vendors, colleagues, faculty, students and staff
Serve on the HSL Web Team and collaborate with the HSL Social Media team to promote licensed resources to the Health Sciences campus and Loyola community
Serve on relevant University committees and represent the library at national and regional meetings
Staff assigned shifts at a Service Desk where customer service is top priority
Performs other duties as required
Master's degree in library science or information science from an ALA-accredited institution or equivalent degree
3 – 5 years of professional library experience with progressive responsibilities in technical service in an academic, research, or health sciences library
Proven experience researching, implementing, and assessing electronic tools and resources
Strong analytical, problem solving and organizational skills
Experience in setting up, providing access to, and troubleshooting issues with electronic resources through database and web page maintenance, cataloging, proxy server, and OpenURL linking
Demonstrated expertise with copy cataloging of print, electronic, and other formatted materials
Familiarity with local ILS, OCLC Connexion, and working knowledge of MARC editors
Demonstrated knowledge of classification standards (MeSH and LCSH), authority records, and current cataloging rules and standards (e.g., AACR2, RDA, MARC, DACS);
Working knowledge of common and emerging metadata standards such as: MARCXML, Dublin Core, MODS, XML, XSLT
Demonstrated initiative, flexibility, and ability to work creatively and effectively in both collaborative and independent settings
Ability to work as a team player in maintaining harmonious, cooperative working relationships with administrators, faculty, students, and staff
Excellent communication and interpersonal skills including the ability to explain complex concepts to a wide range of users in individual and group settings
Strong interest in the health sciences, the research enterprise and supporting researchers, residents, and the educational journey of tomorrow's health care professionals and their teachers
Flexibility, initiative, and a sense of humor
Proven project management skills
Familiarity with biomedical research and experience searching biomedical and other health-related information resources and citation management systems
Ability to multi-task and prioritize in order to meet deadlines
Ability to use scripts or tools to extract and manipulate data from a variety of sources , including web services and API's
Strong commitment to working in a diverse and collegial atmosphere that offers opportunities for innovation and professional growth
Respect for the Catholic, Jesuit tradition and enthusiasm for the library mission, values, and vision
Qualifications Physical Demands Standing, Repetitive Motions Working Conditions Ventilation, Animals Minimum Education and/or Work Experience
Master's degree in library science or information science from an ALA-accredited institution or equivalent degree
3 – 5 years of professional library experience with progressive responsibilities in technical service in an academic, research, or health sciences library
Open Date 06/01/2017 Close Date Special Instructions to Applicants
All applications must be submitted electronically. Relocation assistance will not be provided. Please include a letter of application, curriculum vitae, and three, current letters of reference including one from the present supervisor. The position will remain open until filled.
Senior Collections Librarian
ProQuest – Who we are…
The ProQuest Mission: Better research. Better learning, Better insights. ProQuest enables people to change their world. ProQuest supports the efforts of students and researchers across the globe. Providing important research tools and curating treasure troves of content has helped ProQuest to become an industry leader in the Information Services market.
What will I be doing?
As a Sr. Collections Librarian at ProQuest, you will be responsible for creating and maintaining Ebook subscription collections and packages of perpetual titles for academic, college, public and K-12 library customers. As a member of the Books Content team you will have the opportunity to develop product scope statements and collection development plans for library customers around the world.
In this position, you will also…
You will select titles to add to existing collections to meet target number of titles and collection scope criteria. These include the major subscription collections Academic Complete, College Complete, Public Library Complete and Schools and Educators Complete, plus the 10 subject collections that comprise Academic Complete.
In conjunction with the Director of Content Services and the Product Managers, define and create topical or market segment packages of titles sold under the Perpetual Access model.
Respond to collection requests sent to the ticket queue. These include requests to respond to RFPs, create custom collections and lists of titles in specialized subject areas for potential sales and provide data about existing collections.
Act as consultant to Engineering in the creation and maintenance of collection development tools (e.g., FileMaker, Content Management System) and ensure that the data is accurate and in synch across various Ebook Central database systems. Add fields and adjust the layout of FileMaker database and created import/export scripts as needed.
Qualified Candidates must have…
Master's degree in Library Science.
Advanced expertise in collection development, including familiarity with the various scholarly and trade publishers, and the ability to efficiently and effectively identify titles from PQ's Ebook Central holdings which are suitable for various markets and subject areas.
Excellent researching and problem-solving skills, including the ability to analyze, compare, evaluate, reconcile and order data.
Proficiency in managing publication metadata to defined specifications.
Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships.
Capacity to learn and master new technology and knowledge of Microsoft Office products; strong skills in Excel and Access.
Working knowledge of a variety of metadata standards (e.g. MARC, ONIX, OAI-PMH, MODS, XML, Dublin Core, AACR2/RDA, etc.), as well as understanding of controlled vocabularies, thesauri, and taxonomies.
Strong attention to detail and accuracy while handling a high volume as well as a repetitive workload.
Experience managing customer and vendor relationships with proven customer service focus.
It would be awesome if you also had…
Fluency in languages other than English
Previous experience in a customer-facing role.
Prior experience working in an academic or library setting.
Familiarity with academic and library content as well as publishers.
Ability to create presentations using PowerPoint.
Experience using FileMaker.
Other important information about this position:
This position will be based in the New Providence, NJ– ProQuest office location.
Occasional travel may be required.
This position requires weekday (Monday – Friday) attendance.
Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
More to love about becoming a PQ employee!
We offer professional development opportunities with a significant focus on learning
We hold fun on-site events
We have a relaxed dress code
All of our employees have access to ProQuest research products including e-books, genealogy and academic journals
At ProQuest, we work hard and have fun doing it. If you take pride in working with Ebook subscription collections and would enjoy working in a collaborative environment, please consider joining our talented team!
Assistant Librarian - Collections
Performs responsible professional work requiring the performance of specialized tasks in the materials management unit of the Library System. Contributes to the review, selection, evaluation of performance, and de-selection of library materials. Works under the general supervision of the Materials Management Administrative Services Librarian. Plans and delivers reports to library administration, and guidance to Branch and Divisional Librarians. Must have excellent customer service and interpersonal skills with the demonstrated ability to interact patiently, respectfully and with tact and courtesy with all internal and external customers. Must be able to positively and appropriately represent the County and Library with the public. Performs other duties, as assigned.
Location: South County Library
ESSENTIAL JOB FUNCTIONS
Maintains a current working knowledge of library holdings, including all current formats such as print, audio, digital, etc.
Uses appropriate review sources for the collection including blogs, listservs, web sites, professional publications, etc.
Utilizes analytic software to evaluate and manage collection
Selects, maintains, and updates the collection, in collaboration with Library staff, and best practices in collection management, and in accordance with County and Library goals and policies
Performs ongoing duties as required, including periodical and continuation renewals, and database evaluation and renewals
Participates on committees as assigned and leads specialty committees
Develops and maintains current documentation, trends, and analysis, including policies, procedures, and processes for collection
Collaborates with supervisor and department budget development process to develop and submit budget projections for collection each fiscal year
Assists with or handles special projects as assigned including opening day and deposit collections
Participates in the reconsiderations process in accordance with current Library practices and policies
Works with vendors
Makes recommendations to ensure Library's collections are relevant to customers' needs and expectations as well as the Library's current service plan
Liaises with public services staff
Prepares and presents reports for the public and Library staff
Required: Bachelor's degree from an accredited college or university and Master's degree in
Library Science from an American Library Association-accredited program.
Required: Experience in professional library work or comparable public, retail, or collection management experience. Recent substantive training or accredited coursework in relevant areas may be an acceptable substitute for professional library experience, particularly when combined with other responsible and related experience.
Must be eligible for certification as a professional librarian by the State of Virginia.
Knowledge, Skills and Abilities
Thorough knowledge of the methods of reviewing, selecting, and evaluating Library materials
Technical expertise utilizing and maintaining ILS databases and products
Ability to maintain accurate records and develop reports
Extensive knowledge of publishers' schedules, how to follow current authors, and discover new talent
Ability to maintain good relations with Library patrons and community members
Ability to provide excellent customer and readers' advisory services
Knowledge of professional reference standards and techniques
Proficient in modern technology
Ability to communicate effectively orally and in writing
Ability to participate in a team environment and work effectively with others
Subject to a complete criminal history background search with acceptable results. Must also be able to perform the job as described in the Physical and Environmental Demands section of this job description. Evening and weekend work may be required.
May provide supervision and direction to full and part-time staff
Trains and supervises volunteers
Associate University Librarian For Collections Strategy & Services
The University of North Carolina at Chapel Hill Library seeks an energetic and innovative Associate University Librarian (AUL) to lead the development and management of library collections and to install a comprehensive content strategy. This senior position reports to the Vice Provost for University Libraries & University Librarian.
The AUL is a member of the Library Leadership Team (LLT) and collaborates with other members of the LLT to develop and execute the Library's strategic objectives and to ensure organizational effectiveness. The Library is looking for a leader who will want to make Carolina a model for the nation in how it defines, expands, and sustains research collections in the digital age, and who will transform how Carolina builds collections that provide the highest level of services throughout the research lifecycle. The AUL's portfolio includes approximately 80 staff who build and manage general collections and provide research, teaching, and learning services to the UNC community.
Within an overall collections budget of nearly $16 million, the AUL oversees the strategic allocation and management of an $11 million general materials budget and coordinates the materials budget for the health sciences. The portfolio also includes user experience and assessment, scholarly communication, as well as research services that support the full range of digital scholarship such as GIS, data visualization, data curation, and makerspace initiatives. ALA-accredited master's degree in library or information science, or combination of related advanced degree and relevant experience.
Minimum of six years of progressively responsible experience related to collection development and/or public services in an academic research environment. Superior communication and interpersonal skills; demonstrated ability to articulate a vision, and to set goals and priorities. Demonstrated success managing people, projects, and budgets.
Demonstrated ability to articulate priorities and values across a diverse constituency, including librarians, faculty, staff, students, administrators, and donors. Demonstrated deep understanding of the role of the library and scholarly information resources, data, and institutional assets in supporting research, teaching, and healthcare in research and higher education. Preferred: Grant-writing and/or grant management experience.
Experience and success with fundraising. Experience in publisher and vendor negotiations. Demonstrated understanding of challenges regarding scholarly communications, copyright, and intellectual property. Experience with coordinating and assessing library participation in resource sharing, collaborative collection development, shared print, and consortia programs.ALA-accredited master's degree in library or information science, or combination of related advanced degree and relevant experience.
Associate Director, Special Collections And University Archives (Scua)
Rutgers University Libraries seek an experienced, innovative, and technologically savvy administrator to lead Special Collections and University Archives (SCUA). Reporting to the Assistant Vice President for Information Services and Director of New Brunswick Libraries, this position provides vision, leadership, and direction for a team of professional archivists and conservation specialists, with the goal of strengthening the visibility, accessibility, and impact of Rutgers University–New Brunswick’s nationally and internationally recognized special collections and archives. The Associate Director is responsible for developing comprehensive and mission-oriented digital and collections strategies that reflect current best practices and for initiating services and programs that meet the needs of our users and stakeholders. This is a highly visible position that is actively involved—in collaboration with the Rutgers Foundation, Libraries leadership, and other external partners—in donor cultivation, fundraising, grant writing, and outreach. The Associate Director will develop a deep understanding and appreciation of SCUA’s collections and identify forward-looking and synergistic opportunities and partnerships that advance the university’s mission.
SCUA holds Rutgers University Libraries’ premier unique primary source collections. Divisions include the prestigious Sinclair New Jersey Collection, Manuscripts Collection, Rare Books Collection, University Archives Collection, and other special collections such as maps, broadsides, pictorial materials, newspapers, and ephemera. SCUA is also home to the William Eliot Griffis Collection on Meiji Japan and Japanese overseas students and the collected papers of Congressman Rush Holt, Jr., Congressman William J. Hughes, and Senator Frank R. Lautenberg. SCUA’s offices—including a busy reading room; a full-service, onsite conservation and digitization lab; and two exhibit spaces—are located in the Archibald S. Alexander Library on Rutgers–New Brunswick’s College Avenue campus.
SCUA’s collections are heavily used by Rutgers undergraduate and graduate classes, by researchers ranging from international scholars to members of the New Brunswick community, and in ongoing digitization projects at Rutgers, in the state of New Jersey, and beyond. In fiscal year 2017, the SCUA reading room had over 1,000 visitors and reference staff answered over 1,700 questions. SCUA librarians and archivists continue to build world-class collections that document all aspects of New Jersey, the history of Rutgers University, and strategic areas that support the curriculum and the university’s priorities. SCUA has an active exhibitions and public program schedule that highlights SCUA’s collections and seeks to bring new constituents into the library.
Provides leadership, vision, and oversight for the development, arrangement and description, digitization, preservation, and conservation of special collections and university archives in a variety of formats.
Articulates and implements a strategic focus for the development of collections, fostering donor relationships, developing procedures for the arrangement and description of collections, and overseeing physical and digital preservation operations.
Fosters professional growth and accomplishment for library faculty and staff; holds direct responsibility for personnel matters including the recruitment, appointment, and evaluation of librarians and archivists with faculty status, full-time staff, and student and hourly support staff.
Prioritizes, assigns, and directs projects and workflows to ensure the units’ priorities are achieved in accordance with deadlines and budget allowances.
Plans, administers, and manages unit resources, services, and operations including the unit budget and external resources, e.g. gifts and grants.
Develops, implements, and assesses programming to further promote knowledge, encourage teaching and research use of the collections, and increase engagement with the academic and general communities.
Participates in national, regional, and local archival organizations.
Serves as a member of the New Brunswick Libraries (NBL) Steering Committee, the leadership group for NBL.
The Associate Director is a senior faculty member and administrator who plays a critical role in the appointment, reappointment, and promotion of library faculty and must qualify for tenure on appointment. The successful candidate must demonstrate a record of professional achievement through scholarly research relevant to academic librarianship, including publications, presentations, and participation and leadership in the work of relevant professional associations, particularly on the national level.
Metadata Librarian, Digital And Special Collections – Main Campus Libraries
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Metadata Librarian, Digital and Special Collections – Main Campus Libraries
The Georgetown University Library is an agile organization that respects the heritage of the past while anticipating the requirements of the 21st century. By providing preeminent services, collections and spaces, the Library shapes the creation of knowledge, conserves culture for posterity, and transforms learning and research.
The Metadata Librarian works collaboratively with other Metadata Librarian(s) and Metadata Specialists to support the discovery of and access to Library acquired materials in a variety of languages and formats, special collections, and digital content through metadata creation, analysis, enrichment, and maintenance according to local and national cataloging and metadata standards. Reporting to the Head of Metadata Services, the Metadata Librarian has duties that include but are not limited to:
Performs original and complex copy cataloging for monographic, in both English and non-English languages in a variety of subject areas.
Uses the nationally accepted standards of the Anglo-American Cataloging Rules (AACR2 revised ed.) and the LC Rule Interpretations (LCRIs) for descriptive cataloging, the Library of Congress Subject Headings (LCSH) for subject access and Library of Congress call numbers for classification of materials.
Upgrades less than full member OCLC member copy of bibliographic records by adding LC call numbers and subject headings.
Creates name authority records according to NACO standards.
Contributes authoritative name headings to the NACO database.
Resolves cataloging problems and conflicts identified by paraprofessionals within the Department.
Participates in training and support activities for paraprofessionals.
Works closely with the Unit Head to develop efficient workflow for cataloging monographic materials.
Rare Book and Digital Object Cataloging
Performs original and complex copy cataloging for rare book monographic materials in a variety of subject areas and languages.
In addition to the nationally accepted standards stated above, catalogs according to descriptive cataloging rules found in the Descriptive Cataloging of Rare Materials (Books), 2nd edition.
Describes digital resources using the appropriate metadata schema (preservation, access, description, etc.) to support Georgetown University Library's digital collections. Metadata is provided within the digital library systems and/or within OCLC for inclusion in the local system
Library Contributions and Professional Development
Serves on library and university-wide committees and task forces; participates in local consortia and regional and national associations.
Contributes to the profession through writing for publication, presentation, and/or active involvement in professional associations at the national or regional level.
Continually acquires new knowledge and updates skills to enhance professional performance in all areas of responsibility.
Keeps abreast of developments, trends and issues in the library field.
Monitors trends and maintains currency in emerging issues within areas of expertise.
Participates in meetings and in planning.
Suggests revisions in policies and enhancements to services.
Participates in achieving library-wide priorities; prepares statistics and writes reports.
Master's degree in Library or Information Science from ALA-accredited institution
2 or more years of professional metadata creation experience in an academic or research library
2 or more years of professional experience creating metadata for rare and special collections
Demonstrated knowledge of MARC and non-MARC metadata formats, standards and schema, such as Dublin Core, METS, EAD, TEI, MODS and AAT
Working knowledge of descriptive bibliography and issues specific to rare materials
Working knowledge of current metadata standards such as FRBR, Resource Description and Access (RDA), Program for Cooperative Cataloging/Library of Congress Policy Statements, Library of Congress Subject Headings (LCSH), Library of Congress Classification (LCC), and other emerging standards
Experience with a national bibliographic utility, such as OCLC, and a local online system, such as Alma
Knowledge of issues and current trends in metadata, discovery tools, digital library development, digital preservation, and cataloging standards and practices
Knowledge of preservation metadata schemas and practices
Proficiency in Latin and reading knowledge of 1 or 2 modern foreign languages
Working knowledge of special collections and rare book metadata standards including Descriptive Cataloging of Rare Materials and Books (DCRM(B)), Descriptive Cataloging of Ancient, Medieval, Renaissance, and Early Modern Manuscripts (AMREMM), and RBMS (Rare Books and Manuscripts Section) genre terms
Experience using DSpace or other digital asset management systems
Demonstrated programming skill and ability (e.g., Python, PHP, and Java), especially related to metadata manipulation
Experience with MarcEdit or other MARC editing tools
Aptitude for complex, analytical work with attention to detail, demonstrated problem-solving skills, and flexibility
Ability to work in a continually changing environment, to exercise initiative, and to work independently as well as part of a team
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Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
Assistant Head Of Special Collections
The University of Arkansas Libraries is seeking a highly collaborative and engaged leader to serve as Assistant Head of Special Collections. This person will lead, shape, and assist in development and delivery of departmental priorities, through special projects to deliver innovative services, processes, and outreach.
Reporting to the Head of Special Collections, this position supports the Department Head in the daily management of the department (approx. 11 FTE) through project management, assessment, and donor relations. The Assistant Head will participate in the department’s Collection Development, Processing, Outreach, and Exhibition teams. Additional duties will include contributing to the Libraries’ growing digital collections, coordinating department events, and seeking grant-funded opportunities.
The successful candidate will join a department deeply committed to and engaged with its communities on campus and throughout the state of Arkansas. As a core component of the Libraries’ research enterprise, the Special Collections Department’s strategic plan emphasizes its commitment to service, as outlined in its Guiding Priorities.
Together, department faculty librarians and staff acquire and make available for research manuscript collections highlighting Arkansas and regional history; university archives, which documents the activities of the institution, its faculty, and its students; and a growing rare books collection. Through classroom instruction, exhibitions, and service, the department ensures the stewardship of the historical record for the University community and the public.
The Assistant Head will collaborate in strategic implementation of the department’s priorities, including department programs, services, and spaces. Facilitates collaborative relationship building within the department, throughout the Libraries, and with community partners.
Builds, executes, and coordinates an assessment program. Contributes to budget planning and management. Is responsible for the development and implementation of special projects in all functional areas including outreach and research services, organizing and describing collections, and collection development.
The ideal candidate will possess demonstrated leadership and coaching skills, outstanding written and oral communication skills, and analytical and problem-solving skills, including the ability to think strategically and embrace change-management strategies. Additional key attributes are a strong commitment to providing excellent customer service; demonstrated ability to interact successfully with a variety of constituents; demonstrated ability to work effectively and collaboratively to develop productive partnerships within and across complex organizations like the Libraries and University; focused attention to details, deadlines and goals; and a working knowledge of statistics and statistical analysis.
Responsibilities of this position include research, creative work, and service in keeping with the faculty requirements of the University of Arkansas. The successful candidate must have documented accomplishments commensurate with the criteria for appointment at the level of Associate Librarian / Associate Professor. A dossier will be required for appointment and hiring.
Tenure-track, twelve-month faculty appointment at the rank of Associate Librarian / Associate Professor.
Special Collections Intern (Luis Alberto Sanchez Library)
Campus/Location:University Park CampusDate Announced:08/25/2017Date Closing:open until filled
Job Number:73994Work Unit: University LibrariesDepartment:Special Collections
The University Libraries seeks a junior or senior in good academic standing who is interested in Latin American studies, bibliography, history, literature, or related fields, to work as a paid intern in the Special Collections Library. The intern will make significant contributions toward increasing access to materials formerly from the library of Luis Alberto Sanchez by producing an inventory of the library, annotations of transcriptions, and descriptive metadata.
The intern will have the opportunity to develop advanced research skills and gain experience in a professional setting. The Intern will have the support of the Resident Librarian and Librarian for Romance Languages and Literatures. Activities include: locating useful and relevant library resources through advanced catalog searching and shelf-reading; creation and clean-up of metadata on books and their physical properties; maintaining a scholarly blog to share research progress and discoveries; providing reference support for Special Collections patrons.
Qualifications: Junior or Senior in good academic standing; strong command of the Spanish language; attention to detail; strong interest in interdisciplinary research; desire and ability to work in a collaborative environment; ability to work independently on assigned tasks; coursework in Latin American history, literary studies, or related fields. Pay: $9.50/hour. Number of credits/required hours: 1-3 credits per semester as established with the College of the Liberal Arts and up to 20 hours per week during Fall 2017 and Spring 2018 semesters. To apply, please complete an online application, and, in addition, please upload a cover letter and resume.
Special Collections & Digital Initiatives Librarian
The University of Alabama Libraries seeks a creative, forward-thinking professional to serve as Special Collections and Digital Initiatives Librarian within the W.S. Hoole Special Collections Library and the A.S.
Williams III Americana Collection. Through its Strategic Plan, the University of Alabama Libraries is committed to providing leadership in the area of digital scholarship. Reporting to the Associate Dean for Special Collections, the Special Collections and Digital Initiatives Librarian will oversee day-to-day digitization activities, create innovative online exhibits, provide virtual and onsite outreach and instruction, and collaborate with other stakeholders in the preservation of digital assets to make the unique resources in University Libraries Special Collections more accessible to the global community of researchers.
The successful candidate will be competent and comfortable communicating the importance and uses of the library’s digital platforms and applications to a wide variety of partners, collaborators, and users. This position requires a librarian with a broad understanding of digital scholarship and an excellent attention for detail and with an aptitude to learn new skills and technologies, but does not need to be proficient in programming or systems. We are seeking an information professional who has the oral and written communication skills to articulate the importance of the library’s digital assets to the university community and to communities outside the university.
Special Assets Collections Representative 1
Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.
Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.
Regular or Temporary:
Language Fluency: English (Required)
- Automatic $25/month (United States of America)
Please review the following job description:
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
Located in Lumberton, North Carolina
Monthly Incentive Program
- Wednesday 11am-9pm
Alternating Saturday 8am-1pm or Sunday 4pm
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1.Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives (e.g., minimum calls per day, contact percentage, promises/calls ratio, and promises kept).
2.Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
3.Determine cause of delinquency and best course of action to assist delinquent customer, including initiating extensions, reages, payment plans, and referrals to Loss Mitigation and other programs, if applicable and in accordance with established guidelines.
4.Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, and "scratch pad" entries in the collection system.
5.Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
6.Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
7.Review files from Loan Services in accordance with established standards, if applicable.
8.Communicate regularly with Collections Supervisor on status of problem accounts in accordance with established standards.
9.Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
10. Ensure that appropriate letters are sent to debtors.
11. Process customers' payments through electronic draft, if applicable.
12. Process account maintenance transactions according to established guidelines.
BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.
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