Library Assistant Job Description Sample
Provides advanced clerical and para-professional support for one or more of the following specialized library functions: acquisitions, cataloging, circulation, interlibrary loan, or administrative services; helps staff the circulation desk: and performs other routine and/or specialized duties.
ESSENTIAL FUNCTIONS AND DECISION MAKING
Provides advanced paraprofessional library support of the following types:
Catalogs library materials using AACR2 and MARC library guidelines to create, edit, delete and proof bibliographic and item records for the library collection database.
Processes new library materials; uses Photoshop to create duplicate jackets for AV sets; performs final inspection of barcodes, spine labels, security tags, and bibliographic record.
Uses OCLC database to order, receive, track, and return interlibrary loan items; notifies customers regarding the status of requested items; prepares and submits interlibrary loan statistics and reports.
Maintains library patron database; proofs final data entry; verifies residency and updates addresses; files application forms.
Prepares and mails overdue notices, bills, and court complaints; maintains automated phone notification system for overdue materials.
Processes reserve books; prints hold notices; notifies patrons regarding reserves via email or regular mail; maintains the hold shelf and reconciles problems.
Maintains periodical collection; checks in, barcodes, and security tags new arrivals; prepares claims; maintains and de-accessions files of back issues; maintains holdings data.
Uses online acquisitions system to order and receive books and materials; verifies shipments; makes appropriate returns; routes materials to cataloging staff.
Mends library materials; corrects barcode and spine label problems; prepares bindery orders.
Provides administrative support for the library of the following types:
Processes invoices; prepares Oracle requisitions and check requests; maintains financial records; reconciles p-card statements.
Coordinates purchase of supplies, equipment and services: monitors and maintains supply inventories.
Maintains database of library donors and memorial books; uses mail merge programs to prepare fundraising letters, bookplates, and other correspondence.
Proofreads, copies, scans, faxes, and files documents.
Receives sorts, and distributes departmental mail.
Staffs the public service Circulation Desk:
Answers and directs incoming calls to appropriate staff.
Responds to patron inquiries and complaints; explains the Library's policies, procedures, programs, and fees to customers.
Schedules meeting room reservations.
Assists patrons using the online catalog, public computers; scanners, copiers, microfilm reader-printer, and downloading e-books and audio books. Troubleshoots basic equipment problems.
Creates, updates, and maintains patron records; issues library cards.
Collects, processes, and records library fees and fines; provides receipts and change to patrons.
Checks materials in and out; processes holds and renewals.
Empties book drops; inspects materials for damage; processes and routes items to appropriate locations.
Assists patrons using the public computers; assists patrons printing documents; assists patrons making photocopies.
Assists with training new clerks and supervising volunteers as required.
Monitors and maintains office equipment: stocks paper and toner.
Attends staff meetings and training programs.
Performs other routine and/or specialized duties relative to area of assignment as required.
May provide training to new clerks and/or supervise the work activities of volunteers.
Ability to work with minimal supervision with attention to accuracy, details, and deadlines.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications)
High School Diploma or equivalent is required; Associate's Degree in business or related field is preferred.
Two (2) years related library or office experience is required.
Depending on area of assignment, a valid Texas Driver's License with an acceptable driving record may be required.
CORE COMPETENCIES AND PHYSICAL DEMANDS
Must be proficient in utilizing Microsoft Office applications.
Must be able to read/comprehend library policies and documentation. Must be able to prepare and proofread correspondence, minutes, forms, etc.
Effective verbal and written communication skills are required; must be able to maintain positive working relationships with City departments and personnel, outside agencies, vendors, volunteers, patrons, and the general public.
Physical Demands and Working Conditions
Physical requirements include lifting up to 45 pounds rarely. Subject to vision constantly; handling and fine dexterity frequently; standing, sitting, walking, lifting, carrying, pushing/pulling, reaching, bending, climbing, balancing, hearing and talking occasionally; kneeling, crouching, crawling, twisting and foot controls rarely.
Working conditions involves occasional exposure to infectious diseases and irate members of the public.
Description/Duties & Responsibilities Benefits Supplemental Questions
Under the general direction of the Library Administrator, the Library Assistant is responsible for providing support to the circulation desk in addition to the Children Services, Youth and Adult Services, and Collection Management sections of the library. This position answers reference questions and leads the work of Part Time Seasonal staff and volunteers. This position requires the ability to work evenings and weekends.
Duties and Responsibilities:
Provides information to patrons and answers questions regarding library services, including use of the catalog, operational policies and referral to appropriate library departments
Trains, and leads assigned part-time staff and volunteers
Provides basic technical support to staff and patrons in the operations of computer equipment; troubleshoots and resolves workstation hardware and software problems; operates audiovisual equipment
Prepare and present programs, including Story Times and conducts school tours and visits under the direction of the Children Service's Librarian
Establishes positive working relationships with staff, internal partners, community members, and patrons; represents the library and City at various meetings and events
Education and Experience:•High School Diploma or a GED equivalent
Bachelor's Degree in Library Science is desirable
Two years of professional experience supporting public library operations
Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered
A valid Class C California driver's license
Knowledge and Abilities:•Knowledge of library operations related to circulation and the ability to effectively answer the questions of patrons
Strong knowledge of automated library systems and Dewey Decimal Classification; computer applications and online databases
Knowledge of current trends in the field of library science
Knowledge of audiovisual equipment and the ability to work with outside vendors to maintain equipment
Strong customer service skills and the ability to provide program information to patrons in a professional, helpful manner
Strong interpersonal skills and the ability to maintain effective and cooperative working relationships with library staff, community members, outside vendors, and patrons
Strong verbal and written communication skills and the ability to communicate professionally with library staff, community members, outside vendors, and patrons
Strong organizational skills and the ability to coordinate multiple projects and programs simultaneously, be sensitive to deadlines and changing priorities
Ability to lift, drag, and push files, paper and documents weighing up to 25 pounds
Additional Information:An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews. Applicants that meet minimum qualifications and are selected for interviews will be required to disclose information regarding criminal convictions. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.
All offers of regular employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States, successful completion of a post-offer pre-employment physical, which may include a drug screen and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees. All new employees are required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment. Only degrees recognized by the U.S. Department of Education and accredited by the Council for Higher Education Accreditation will be accepted.
Compensation includes enrollment in California Public Employees' Retirement System as a replacement for Social Security plus a competitive benefits package. All appointments are made at the "A" step of the salary range unless otherwise authorized by the City Manager.
The City of Santa Clarita is an Equal Opportunity Employer.
The Library Assistant performs a variety of detail oriented, paraprofessional, and user focused services including:
Greets, directs, answers telephone and provides general information to library users, routing as appropriate for questions related to research and assignments.
Perform all circulation functions; including laptop lending.
Understands, communicates and enforces library policies and procedures.
Provide general assistance to students in the use of the library's electronic resources, photocopy machine, computers, laptops and printers.
Replace paper and ink cartridges when necessary.
Perform a variety of tasks related to stacks maintenance and collection management. Including: sorting, shelving, shifting, processing and collection inventory activities.
Open and closing procedures of the Library during assigned shifts.
Supervise the use of and activity within the library in the absence of a Librarian.
Other Duties as assigned and appropriate for the job function.
We are an Equal Opportunity Employer who actively supports equal access for all people, and we consider applicants for all positions regardless of Race, Color, Religion, Creed, Gender, Age, National Origin, Marital or Veteran Status, Disability, Sexual Orientation, Gender Identity or any other legally protected status.RequirementsEDUCATION REQUIREMENT:
Minimum requirement is a high school diploma or equivalent certification.
Associate Degree or evidence of post-secondary coursework, preferred.
QUALIFICATIONS, SKILLS AND ABILITIES:
Ability to meet attendance and punctuality requirements.
Proficiency with computer applications including, integrated library management systems, Microsoft Office products, and cations, or the ability to learn and use PeopleSoft.
Prior hardware/software troubleshooting experience.
Effective communication skills, adaptability, diplomacy and tact in all dealings with library users, staff and supervisor.
Ability to understand and interpret library policies and procedures.
Ability to work independently.
Ability to develop a climate of teamwork and cooperation.
Ability to make sound decisions commensurate with level of individuals function
Ability to work a reasonably flexible schedule.
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The Job Benefits Supplemental Questions
FUTURE SALARY INCREASE: 3.0% Effective July 21, 2018
The County Library System is recruiting for Library Assistants who are prepared to work in a highly-interactive and fast-paced customer service environment. Library Assistants have responsibility for implementing system-wide programs in the areas of youth, adult, literacy, volunteer, and/or technology. Library Assistants will also provide reference services and circulation services, including backroom operations and shelving books.
The resulting eligible list will be used to fill current and future vacancies throughout the County. The Library System has 32 branches located in the cities of: Adelanto, Apple Valley, Barstow, Big Bear Lake, Bloomington, Chino, Chino Hills, Crestline, Fontana, Grand Terrace, Hesperia, Highland, Joshua Tree, Lake Arrowhead, Loma Linda, Lucerne Valley, Mentone, Montclair, Muscoy, Needles, Phelan, Rialto, Running Springs, San Bernardino (Administration), Twentynine Palms, Wrightwood, Yucaipa, and Yucca Valley.
For more detailed information, view the Library Assistant job description.
CONDITIONS OF EMPLOYMENT
Work Schedule: Most positions are part-time and are scheduled for up to 38 hours per two-week pay period; weekend and evening work is required; employees receive pro-rated vacation, holiday and sick leave based upon the total number of scheduled hours.
Retirement and health benefits are not provided. The resulting eligible list will be used to fill any full-time vacancies as they occur.
Work Location: Employees work various schedules and at various branch locations depending on the need of the County Library System.
Physical requirements of the position include the following: frequent reaching and bending; continuous walking and standing; continuous pushing and pulling; constant lifting of materials and books up to 25 pounds and frequent lifting up to 75 lbs.
TB Test: Positions at the following branches must pass a TB screening - Cal Aero Preserve Academy (Chino), Carter (Fontana), Kaiser (Fontana), and Summit (Fontana).
Education: Thirty (30) semester (45 quarter) units of completed college coursework. A list of coursework must be submitted with the application, if the applicant does not possess at least an Associate's degree; unofficial legible copies of transcripts are acceptable.
Experience: Six (6) months of experience in a customer service related industry, such as a library, retail store, restaurant, etc., which involved substantial in-person public contact; working directly with the general public on a constant basis; responding to inquiries, concerns and requests about products and services. Experience must be clearly described on the application.
- Note: Clerical/office experience, or customer service experience obtained in a call-center are not considered qualifying.
The Library System values employees who enjoy working in a high-demand, fast-paced customer service environment with a diverse population of patrons. Experience using computers and cash handling skills are highly desirable.
There will be a competitive evaluation of qualifications based on the information provided in the Application and/or Resume and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.
Please click HERE for important Applicant Information and the County Employment Process.
Base Rate $11.64 per hour Status Regular Schedule Part Time Department Library Bargaining Unit MPEA Closing Date 4/23/2018 5:00:00 PM
TO APPLY: Submit your Missoula County on-line application by 5:00 p.m.
Monday, April 23, 2018. Library Assistant - Performs routine customer service and clerical work assisting in various library activities with emphasis on circulation and processing of library materials.Complete job description available upon request to the Department of Human Resources.
High school graduation or GED. Requires one year of customer service experience that included face to face contact.
Representative Examples of Work
Performs main circulation tasks such as checking materials in and out to patrons using the library's automated computer system. Collects fines on damaged, lost or overdue materials.
Retrieves and shelves library materials from book drop bins. Assists the public in use of the library by giving standard information; registers patrons for library cards; places reserves on items. Staffs the information desk and performs tasks such as telephone reception; answers basic questions; renews library materials; books meeting rooms and display cases; assists patrons with the use of computers and copiers.
Retrieves and prepares for shipping Missoula Public Library materials for Partner libraries in Montana. Loads, unloads and checks in Partner library materials daily. Staffs the computer lab by signing patrons up for internet computer use. Answers basic questions on internet use.
Normal work week is Sunday through Saturday and some evening hours will be required. Requires the ability to stand for long periods of time. Requires bending, lifting, reaching, pushing/pulling wheeled carts (up to 30 to 40 pounds exerted force) and carrying boxes of books (up to 50 pounds in weight). Requires the ability to finger computer keyboard and cash register.
Additional Required Information
Supplemental information may be required with your application for this position. Check the TO APPLY section of this job posting to see what documents may be required.
All required documents must be attached before you submit this application. THIS MAY REQUIRE THAT YOU SCAN THOSE DOCUMENTS SO THEY CAN BE ATTACHED HERE.
Submit your Missoula County on-line application by 5:00 p.m.
Monday, April 23, 2018.
The Missoula County Human Resources Department is located at 199 W Pine, Missoula, MT 59802. Mailing address: 200 W. Broadway, Missoula, MT 59802.
Applicants may submit a written request for any accommodation needed to participate in the application and selection process. Missoula County will consider any reasonable accommodation. The Missoula County EEOP is on file in the Human Resources Office.
To Apply: Visit Our Online Application
Campus/Location:University Park CampusDate Announced:02/07/2018Date Closing:open until filled
Job Number:76900Work Unit: General and Academic Officers - University Libraries And Scholarly CommunicationsDepartment:Engineering LibraryFull/Part Time:Part–Time
The Engineering Library seeks a customer service oriented individual to provide assistance at the service desk. Responsibilities include providing services to library users: performing circulation transaction functions; assisting in the location of materials in the stacks, course reserves, reference, and on-line collections; answering general information and basic to in-depth reference questions; and troubleshooting technology and ensuring follow-up with appropriate individuals.
Additional duties include providing basic and in-depth instruction to patrons in Libraries resources; assisting with processing library materials; assisting with maintaining appearance, safety, and security of library facility; and miscellaneous clerical and problem solving activities and projects assigned by or in absence of full-time staff. Responsibilities could include providing supervision and direction to Desk Assistants and opening and/or closing the unit. Excellent computer skills and experience in a public service setting preferred.
Excellent interpersonal and oral communication skills required. Requires the ability to follow directions and keep a schedule. To apply for this position, please complete the online application, and, in addition, please upload a cover letter and resume.
Monday through Friday, 15-20 hours/week. Hours may vary based on the needs of the library.
This position provides customer service and administrative support for library operations
Provides customer service support to faculty, staff, students and the general public; checks materials in and out; collects overdue fines.
Sorts and distributes mail.
Orders, organizes and inventories office and library supplies; maintains paper levels for printers and photocopiers.
Receives and refers calls.
Types correspondence and paperwork as assigned.
Produces and maintains library calendars and schedules.
Shelves books; reads and organizes shelves.
Participates in all work at the circulation desk, such as processing interlibrary loans, reserving books, informing patrons of services available, and provides instruction on the use of the library catalog.
Monitors library computer, media and equipment usage by patrons and provides instruction on basic use as needed.
Performs related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of library operations and procedures.
Knowledge of university policies and procedures.
Knowledge of customer service principles and practices.
Knowledge of computers and job-related software programs.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.
Skill in providing quality customer services.
The Director of Library Services assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
Guidelines include university and library policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of related customer service and administrative duties. Frequent interruptions contribute to the complexity of the position.
The purpose of this position is to provide administrative and customer service support for library operations. Success in this position results in the provision of quality library services to university students, faculty and staff.
Contacts are typically with co-workers, faculty, staff, students, community patrons, representatives of other libraries, and members of the general public.
Contacts are typically to give or exchange information, to resolve problems, or to provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light and heavy objects.
The work is typically performed in an office.
Regular work schedule is Monday-Thursday 1-10p; Friday 8a-5p
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
Associate's degree required, Bachelor's degree preferred.
More than one year of related experience required.
Ability to work schedule of Monday-Thursday 1-10p; Friday 8a-5p
San Antonio ISD Library Assistant
Job Description Rev. 10/2017
Applying through this posting allows you to submit a general application, expressing your interest to work with the District.
Opens: July 21, 2017
Closes: Open until filled
Reports To: Principal
Dept. /School: Campus Assigned
Wage/Hour Status: $13.75 Hourly/Non-Exempt
Pay Grade: Paraprofessional / Instructional Job Group 3
Terms of Employment:
11 months/193 days per year. Compensation is at Paraprofessional/Instructional Job Group 3 on the SAISD Compensation Plan. Entry level is at an hourly rate of $13.75 with additional consideration for directly related full-time experience.
NOTE: Individuals recommended for hire in an Instructional Assistant position or any other position requiring SBEC certification will be required to submit appropriate applications and fees as determined by SBEC to obtain certification.
To support in the attainment of district goals by assisting the Library Media Specialist in the delivery of library services to students through instructional and student-related assignments.
- Assignment will be shared between two campuses.
(Only individuals that meet the minimum qualifications should apply.)
Associate degree or higher; or
Minimum of forty eight (48) semester college hours from an accredited college or university; or
High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency) and passed the Test of Adult Basic Education (TABE) test or Region XX TOP (NCLB Certificate); and
Be eligible to obtain a paraprofessional certificate issued by the State Board of Educator Certification; and
Candidate must have satisfactory outcome of fingerprinting background check. Non-refundable fee (approximately $50.00) paid by the applicant, before continuing within the process towards possible employment.
Ability to read, write and communicate in English.
Ability to communicate effectively with diverse groups of individuals in a professional manner.
Ability to work as a member of a team to provide assistance to students, staff and parents.
Ability to follow oral and written instructions.
Ability to work with minimum supervision.
- Work related experience with students in a library/school position (church-related schools, private schools, day camps, youth groups, licensed day care centers or similar experiences).
Major Responsibilities and Duties:
(The following statements describe the general purpose and responsibilities assigned and should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions that may be assigned or skills that may be required.)
Management and Organization:
Perform assigned tasks under the general guidance of Library Media Specialist
Assist in maintaining a balanced and updated collection to include assisting with the cataloguing and inventory of all library materials purchased with the library budget
Assist in maintaining the use, distribution and inventory of library media resources
Collect money for lost, overdue or damaged resources and/or any authorized library event/function
Help with inventory, care and maintenance of equipment, books and supplies.
Qualities of an Effective Library Assistant
Participate in district and campus staff development programs that improve job related skills.
Work as a member of a team for the position/department assigned.
Keep informed of and comply with state, district, and school regulations, including daily attendance, punctuality and confidentiality.
Follow an established work schedule that includes instructional assignments and student support services.
Assist with the supervision and monitoring of students throughout the school day inside and outside of the classroom, including the cafeteria, playground, physical education classes, boarding and exiting the bus, on community-based activities and other assigned activities.
Assist in maintaining administrative/student records and prepare required reports.
Use effective communication skills with students, parents and district personnel.
Daily attendance at work and punctuality are essential functions of the job.
Demonstrate the following core values: integrity, high expectations, commitment, respect, dedication to teamwork and passion for a student centered environment.
Calculator, computer, printer, copier, fax, and other equipment applicable to position.
Mental Demands/Physical Demands:
Maintain emotional control under stress; work with frequent interruptions; frequent walking, standing, stooping, bending, pulling and pushing; lift/carry 10-25 pounds frequently, 25-40 pounds occasionally, more than 45 pounds infrequently with assistance; pushing/pulling 10-35 pounds sporadically; May be required under specific circumstances to provide physical restraint of students in danger of causing harm to themselves or others.
Frequent exposure to: Work indoors and outdoors in varying climate conditions (hot and cold), humidity extremes, noise, low or intense illumination, vibration.
It is the policy of San Antonio ISD not to discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation or disability in its vocational programs, services or activities as required by Title VI of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; Section 504 of the Rehabilitation Act of 1973, as amended, and SAISD's board policies DIA, FFH, and FFI.
Employee Acknowledgement of Receipt _________ Date: _______________
Hiring Administrator ________________________ Date: _____________
The City of Riverside is accepting applications for the position of LIBRARY ASSISTANT to fill two (2) vacancies in the Neighborhood Services Division of the Library Department. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.
Under general supervision, Library Assistants perform a wide variety of routine to moderately difficult clerical library duties; interact with the public in providing library services; and perform other related duties as required. Work Performed
Duties may include, but are not limited to, the following:
Serve at circulation desk; use automated system to charge and discharge library materials, register new customers, and issue library cards.
Operate computer to carry out assigned clerical functions such as processing orders for new books, book withdrawals, transfers, acquisitions, and inventory control.
Search for reserve requests and notify customers when request is filled.
Identify overdue and damaged materials; issue receipts for payment of lost books.
Assist customers in the operation and use of microfiche readers, copiers, microfilm readers, and other Library equipment; assist with basic machine maintenance.
Answer telephone inquiries, routine reference, and informational questions; respond to questions regarding library circulation policies and library procedures.
Process overdue fine notices as required; collect, record, and account for fines; maintain and update delinquent files.
Assist with the maintenance and/or development of the collection; file/sort books for cataloging; search shelves for overdue and lost books; clean, mend, and perform minor repairs on library materials.
Order, review, and distribute materials and supplies; process new books, current periodicals, paperbacks, slip cover materials, and other library materials.
Maintain various files and records; compile statistics and data; prepare various summary reports and lists; tally daily cash receipts and prepare cash reports.
Perform general clerical support including typing of lists, labels, and cards; sort and distribute mail, correspondence, and other materials.
Assist in the preparation and maintenance of bulletin boards.
Assist in scheduling and training of Library Pages and volunteers; provide technical assistance in processing library materials and related activities.
Serve as supervisor "in charge" of branch daily operations in the absence of supervision, as assigned; open and close branch libraries as assigned.
Education: Graduation from high school or equivalent. The completion of supplemental college or business related course work is highly desirable.
Experience: Experience performing a wide variety of journey level clerical duties is highly desirable.
Necessary Special Requirements:
Must be able to work part-time or irregular schedules including evenings and weekends.
Possession of, or ability to obtain, a valid Class "C" California Motor Vehicle Operator's License, which may be required at time of appointment.
Highly Desirable Requirements:
Associate's Degree in a related field.
Experience providing exceptional customer service.
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
- Completed Employment Application
- Completed Supplemental Questionnaire
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.
The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.
It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.
Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.
NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.
Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.
Education obtained outside the United States (US) require one of the following options:
An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/.
An advanced-level degree from an accredited US college or university.
All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.
Library Customer Service Assistant -Work Assistant
Posting Number Stu00368P Classification Title Position Type Student Disclaimer
Liberty University's hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.
Position Title Library Customer Service Assistant -Work Assistant Does this position require driving? No Contact Josh Waltman Contact Phone Ext Contact Email firstname.lastname@example.org Job Summary/Basic Function
The principal role of the Customer Service Assistant is to perform excellent customer service within the Jerry Falwell Library by answering basic directional, research and computer or technical related questions from all library customers, referring more advanced issues to the Customer Service Center. This is a professional position which demands courteous and polite interactions with the service population and an obvious vigilant posture while staffing the Customer Service Center and service desks.
Excellent customer service skills
Work Study eligible
Grade point average of 2.7 or higher
At least one year of college education
Grade point average of 3.0 or above
Previous customer service experience
Second language proficiency
approximately 16 hours per week, rotating shifts
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