Lost And Found Clerk Job Description Sample

POSITION SUMMARY:

It is the primary responsibility of the Lost and Found Clerk to answer phones, complete filing for the department, and process lost and found. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Prepares and files lost and found and Security related reports.

• Files reports/paperwork for the department.

• Tracks lost and found items using appropriate program.

• Logs, sorts and properly stores all lost and found items.

• Establishes ownership of found items and returns found property to rightful owners when appropriate.

• Prepares lost and found items for shipping and ships them.

• Pulls and sorts unclaimed items for charity, treasury and return to finder.

• Answers multi-line telephones and takes messages for the Security Department.

• Protects the confidentiality of all company files and documents under immediate control.

• Resolves guest complaints within scope of authority; otherwise refers the matter to management.

• Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft.

• Trains Security Officers or Newly hired Administrative Clerk-Security employees in Office Duties.

• Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None

EDUCATION and/or EXPERIENCE:

Required:

• High school diploma or equivalent.

Preferred:

• Previous experience working in a similar resort setting.

• Six (6) months previous administrative experience.

• Bilingual, English as the primary or secondary language.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Gaming permit where applicable.

KNOWLEDGE/SKILLS/ABILITIES:

• Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.

• Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.

• Interpersonal Skills:
  The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others' questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.

• Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.

• Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities.

• Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.

• Computer Skills:
  The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs or analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.

• Integrity and Company Policies
  
  Knowledge:
  The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.
  

• Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.

• Following Policies and Procedures: The ability and willingness to learn and follow the company's policies, procedures, and regulations related to operations, guest relations, human resources, safety, security, and loss prevention.

• Positive Demeanor: The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests. This includes displaying a passion and enjoyment for work; focusing on success; thinking positively about actions and events; and anticipating the best possible outcomes.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first.

Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Job Summary

Activate room keys using electronic key machine and reissue new room keys to guests as necessary. Communicate to appropriate staff that there are guests that are waiting for an available room.

Advise guest of any messages received for them, and send to room if required. Accommodate requests for room changes when possible. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. Identify and explain room features to guests. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.

Arrange transportation for guests/visitors. Respond to all guest needs/requests.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional.

Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move up and down a ladder.

Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

JOB SUMMARY

Under general supervision, the Lost & Found Coordinator is responsible for maintaining all lost and found property, while adhering to the safety and security operational procedures of the Security department.

ESSENTIAL JOB FUNCTIONS

• Responsible for organizing and logging all property that is turned in as lost and found, as well as maintaining all lost and found logs and reports.

• Responsible for making contact with owners, guests and team members to gather all pertinent information pertaining to any lost and found property.

• Conducts follow-ups on lost and found inquires with contract housekeeping and management when necessary.

• Responsible for preparing lost and found items for shipping and distribution to owners, guest and/ or team members.

• Maintain an accurate inventory of lost and found property while keeping the Lost & Found department clean and organized.

• Ensures the proper disposal of unclaimed items from the Lost & Found department.

• Maintains up to date and accurate documentation of high dollar items in the lost and found safe.

• Responsible for handling all inbound guest related communications, as well as ensuring all lost and found inquiries are relayed quickly and proficiently to the Security Manager or their designee.

• May be required to write supplemental entries to existing company incident reports that have been submitted to Risk Management and HR.

• Accept incoming packages on behalf of the resort and ensure delivery to guests.

• Assists as a Security Officer when all other tasks are completed.

• Completes all required Company trainings and compliance courses as assigned.

• Adheres to Company standards and maintains compliance with all policies and procedures.

• Performs other related duties as assigned.

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE

• A minimum of six (6) months of experience in the customer service field required.

• No supervisory experience required.

SUPERVISORY RESPONSIBILITIES

• This position does not include supervisory responsibilities.

LICENSE & CERTIFICATIONS

• CPR/AED Certification (Adult, Infant, and Child Rescue).

• First Aid Certification.

• Driver's License (non-commercial) – must be state specific.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel and Outlook.

• Excellent customer service skills.

• Proficient in time management; the ability to organize and manage multiple priorities.

• Ability to take initiative and effectively adapt to changes.

• Recognizes an emergency situation and takes appropriate action.

• Able to establish and maintain a cooperative working relation.

• Ability to interpret and create spreadsheets.

• Able to use sound judgment; work independently, with minimal supervision.

• Strong analytical and problem solving skills.

• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

• Competent in public speaking.

• Performs well with frequent interruptions and/or distractions.

'134720

Overview

Join Allied Universal Security Team at The World's Famous Social Network in Menlo Park, CA!We are hiring a Lost &Found Representative (Mon-Fri) at $20/hour, (0800-1700 hrs.)

AMAZING BENEFITS INCLUDES:

• Competitive wages

• FREE food

• FREE gym membership

• Paid training (development, growth/ promotional opportunities)

• Health benefits

• Uniforms allowance

• Accelerated vacation accrual

• 401K

• Overtime available at events

• New Child Benefit of twice the employee's monthly wages – not to exceed $4,000

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal, North America's leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program.  We promote from within our company! You can start with little, to no, security experience and become one of Allied Universal's many success stories.

Apply to join the LARGEST SECURITY COMPANY in the United States!

Job Description

Description:

The Lost & Found (L&F) Representative will be assigned to specific locations at every MPK Campus, to be a primary point of contact for the general population in regards to lost & found items. The Lost & Found representative will be responsible for collection of items found, proper documentation, and maintaining positive chain of custody for each item turned into Lost &Found, in efforts to ensure items are returned to their proper owner. Each representative is tasked with ensuring the perspective Lost & Found database is consistently updated. The Lost & found representatives that are assigned to the Lost & Found hub will also be responsible for maintaining access control, inventory, and the donation/disposal for the lost & found Hub. All on-duty lost & found personnel must maintain constant communication with each other to effectively support the general population. The Lost & Found positions supports client campus' 7-days a week.

Responsibilities Specific to Assigned Client/Post:

• Receiving Found items: Upon reaching an item found, L&F representatives are required to begin Chain of custody by created a Found Item record through Perspective-Resolver. The lost and found representative will take full responsibility of the item until custody of the item has been passed to another L&F representative, owner, or the Donation services. (5 hr)
• Returning Lost Items: L&F personnel are responsible for fielding all L&F inquiries and attempt to match the inquiry with an item in possession. If Match is successful, L&F representative will coordinate a time for the employee to pick up the item. Once item is provided the representative will update Perspective-resolver to reflect the appropriate changes. (5 hr)
• Customer Service: Receives all comments, concerns, and questions from Facebook population utilizing the online communication tools; email, Facebook messenger, and the Facebook group page. Provides answers and insight to any inquiries in a timely manner. (17 hr)
• Lost Item Reports: L&F representatives are required to create a lost item report through the Perspective-Resolver tool for any items reported missing until resolution has been provided. (5hr)
• Chain of Custody: All L&F personnel are required to complete a chain of custody for any items entering or leaving their possession. Chain of custody is completed using the Perspective-Resolver tool, and must be accompanied with the current location of the item, time stamp of the last change to item status, and photograph of the item. (8 hr)

Additional Responsibilities:

(Note other primary accountabilities, if desired.)

o Donation/disposal: Coordinates with outside donation organizations and Menlo Park Police department to successfully donate items or transfer custody to PD.

o Access Control: Ensures the security and control over the lost and found hub. Reports any and all suspicious activity.

o Driving: Responsible for safely transporting L&F items from the MPK Campuses back to the L&F hub, and reversed once a proper owner has been identified.

o Email: Responsible for organizing and responding to any emails to the Lostandfound@fb.com email address. Response time is limited to 15 minutes during business hours.

• Drop-box rounds: Conducts a check of L&F drop-box in assigned section every 2 hours.

• Lost and Found Facebook page: Responsible for all L&F communication on the Lost and Found Facebook page. Response time limited to 15 minutes during business hours.

• Escalate all L&F inquiries involving agitated employee to the L&F supervisor.

• Gather information and conduct research as required.

• Other related duties as required.

• Flexible work schedule (working on weekends & hours may vary)

Primary Competencies or Non-Negotiables:

(Operational, Leadership and/or SO Quality Standards, etc.)

• All employees conduct themselves in an honest, ethical, professional manner.

• All employees are properly screened and licensed.

• All employees meet training standards and requirements.

• All employees must meet six months of employment @ Facebook

• All employee relations are managed appropriately.

• All employees are paid accurately and on time.

• All clients are billed accurately and on time.

• All contracts are managed according to company and client requirements. Contract compliance is everybody's responsibility.

• Ability to move/lift at least 30-40 pounds.

Qualifications:

Option

EDUCATION

FIELD (i.e. Accounting, IT, Marketing, Sales)

EXPERIENCE

YEARS

LIST REQUIRED CERTIFICATION(S) If applicable

Required

High School, Diploma, and/or GED

Previous experience as a customer service representative, or other related experience

At least 2-year previous relevant experience

Preferred

Logistical/Lost and found background

Basic Qualifications:

• Previous contract security, military or law enforcement experience sufficient to meet the minimum requirements for local licensing.

• Must be able to meet and continue to meet any applicable state, county and municipal licensing and permit requirements for Armed Security Officers and specific protective device and weapons qualifications.

• Outstanding interpersonal and communications skills required.

• Ability to work in a team-oriented environment with the ability to work independently.

• Must be at least 18 years of age or older as required by applicable law or contractual requirements.

• Must have a high school diploma or GED, or at least 5 years of verifiable employment history.

• Ability to communicate effectively both orally and in writing for the purpose of public interaction and report writing.

• Successful completion of AlliedBarton's Master Security Officers Basic (Level 1) Course.

• Ability to maintain satisfactory attendance and punctuality standard.

• Neat and professional appearance.

• Friendly and professional demeanor.

• Ability to providing quality customer service.

• Ability to handle typical and crisis situations efficiently and effectively at client site.

• Be aware of and familiar with the site-specific operations performance manual and post orders.

• You may be required to take additional certification training, such as becoming certified to carry OC sprays, drive bicycles, operate Segway's, etc.

Closing

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 150,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com or http://www.aus.com/offices to contact your local office.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

EOE/Minorities/Females/Vet/Disability

Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

• SAJ #ZR

Requisition ID2018-226080

Assistant Head Housekeeper

Job Description Summary

Date: October 1, 2016 Dept./Division:

Hotel Operations Position Title: Assis. Head Housekeeper Reports To: Head Housekeeper

Loc. Number: Various Supervisor Title: Head Housekeeper

Location/Fl: Field Classification:

Employment Status: Full-Time Exempt:

Pay Rate: Hourly Non-Exempt: X

Basic Statement of Functions

.

Summary:
Assist in the management of the housekeeping and laundry operation of the hotel to ensure quality standards are met.

At the Town Pump Hotel Group we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service. This means we need team members that demonstrate the following service behaviors:

Make a connection with our guests and show them how important they are to us by taking time to acknowledge them in a friendly way.

Be helpful to our guests by being familiar with the hotel and the services offered as well as the local area.

Take ownership and play your part to get things done to make things easier for guests and your co-workers.

Job Specifications (Qualifications)

EDUCATION and/or EXPERIENCE:

High School diploma or GED or related experience in the area of supervision or equivalent combination of education and experience. Knowledge of general housecleaning and record keeping required.

LANGUAGE SKILLS:

Must speak fluent English. Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence and review industry periodicals.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out detailed written or oral instructions.

FMN505.doc 2

CERTIFICATES, LICENSES, REGISTRATIONS:

None.

OTHER SKILLS and ABILITIES

Ability to work in an atmosphere that is demanding, hot and requires varied physical actions.

Ability to be mature, neat in appearance, courteous, friendly, and know what to do or say in dealing with people.

Ability to work varied number of hours per week on a rotating basis.

Must display a high degree of pride and integrity in job performance.

Ability to learn and comprehend all company policies pertaining to his or her position and employment, including safety regulations and training.

Ability to possess high degree of confidentiality and the ability to work closely with the management team and staff members.

Ability to plan and implement housekeeping programs and policies and to work and communicate both in writing and verbally to management and staff.

Ability to create an atmosphere of harmony and instill an attitude of high morale within the department.

Ability to handle and understand employee problems.

Ability to keep accurate and up-to-date records and maintain files.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Assist in the supervision of all housekeeping and laundry team members.
2.Assist in the management of day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
4.Assist in the scheduling of staff members and assign extra days off according to the occupancy forecast.
5.Assist with deep cleaning program at least twice yearly.
6.Educate and train all new team members in their job duties as well as local, state, and federal laws and safety.
8.Inspects the housekeeping staff to determine if they are working as assigned and checks the quality and quantity of their work.
9.Checks all areas of the hotel (rooms, public areas, store rooms, etc.), especially places likely to be overlooked by staff members when cleaning.
10. Assist in the generation of supply requisitions, such as chemicals, equipment, etc.
11. Assist with regular meetings for the purpose of continued training and proficiency and keeps minutes of the meetings.
12. Assist in the maintenance of linen and supply inventory. Retires linen as necessary with approval of Head Housekeeper.
13. May be required to clean rooms and do laundry.
14. Assist in maintenance of a lost and found department and is responsible for all lost and found items. Determines the rightful owner of lost/found items. Disposes of lost and found items as appropriate or as directed by the General Manager.

FMN505.doc 3
15. Coordinate with Maintenance on required repairs.
16. Make time to interact with guests, solicit feedback and build relationships.
17. Perform the duties of the Head Housekeeper in his/ her absence.
18. Other duties as assigned by the Head Housekeeper.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift 30 lb. regularly and 50 lb. occasionally.

Ability to stoop, bend, kneel, walk, carry, lift, climb, and have manual dexterity.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work in an open office environment with frequent background noise.

Ability to work in an open environment with frequent interruptions and customer interaction.

Ability to work in a pleasant, but demanding, atmosphere.

Ability to tolerate cleaning solutions occasionally, wearing proper protective equipment..

Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

Prepared by: __________________________________________ Date: ____________

Supervisor reviewed: ___________________________________ Date: ____________

Final Review for File: __________________________________ Date: ____________

POSITION OVERVIEW

APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED

Division/ Section: Supply Chain Management / Warehouse

Workdays & Hours:

• Varied (Shift work, including rotation, weekends and holidays)

subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The role of the Inventory Management Clerk in the Supply Chain Management section of the Houston Airport System is to perform manual and clerical tasks in the ordering, purchasing, receiving, stocking, storing, issuance, distribution, maintenance and repair of various parts, tools, materials, supplies, equipment, inventory and/or surplus property. The Supply Chain Management business unit ensures to maintain an opening day fresh appearance by supplying material and equipment to maintain, repair, and operate all cost centers within the airport system to include Bush Intercontinental Airport, William P.

Hobby Airport, and Ellington Field Airport. This person will be responsible for the cycle count of warehouse inventory items during the year to enable reconciliation of differences found between actual on-hand balances and the City of Houston Financial System recorded quantities, resulting in an accurate real-time inventory. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required".

The Inventory Management Clerk will include but is not limited to:

• Receives, unloads, unpacks, shelves, distributes and delivers incoming parts, tools, materials, supplies, equipment, inventory, etc. May assist with moving and loading surplus property.

• Assists in determination and disposal of expired, spoiled, damaged or obsolete items or inventory.

• Responsible for the pickup and processing of materials and equipment identified by department cost centers as Surplus or Salvage.

• Compares and verifies incoming inventory for quality, quantity, accuracy and suitability against invoices, purchase orders, packing slips, specifications, etc. May resolve discrepancies.

• Creates and maintains records, logs, etc. of materials received, stored, issued, delivered or distributed. Performs data entry using a purchasing and inventory control system.

• Contacts vendors to obtain price quotes. Selects vendors and places orders for materials and supplies.
  
  Prepares requisitions and purchase orders. Performs follow-up to expedite delivery, receipt and payment of inventory and materials.

• Maintains storerooms, warehouses and storage areas in a clean, orderly, safe and secure condition. Ensures safety and security of materials, supplies and property.

• Performs periodic physical inventory counts and reconciles counts with inventory records.

• Receives, stores and issues hand tools, machine tools, parts and other equipment. Tracks tools, parts, equipment and inventory issued to and returned by workers. Searches for lost or misplaced tools and equipment.

• May perform minor equipment and machinery maintenance or assist in the coordination of external equipment maintenance and repair. Assists in determination and disposal of expired, spoiled, damaged or obsolete items or inventory.

• Receives and dispatches messages and work orders by telephone or radio to various City work crews. Maintains logs and records of messages and work orders received, transmitted or completed.

WORKING CONDITIONS

The position involves considerable physical exertion, such as regular climbing of ladders, lifting of heavy objects (up to 80 pounds) on a highly frequent basis and/or assuming awkward positions for long periods of time. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions.

Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Performing these duties will involve sitting for extended periods; extensive use of computerized video display equipment, phones and two-way radios; walking and driving city vehicles; adjusting to interruptions and changes. MINIMUM REQUIREMENTS

MINIMUM EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED. May require a valid Texas driver's license and compliance with the City of Houston's policy on driving.

MINIMUM EXPERIENCE REQUIREMENTS

Three (3) months of inventory Control, Materials Management, Record Keeping or Clerical experience is required. May require experience in operating a forklift and other motorized or non-motorized materials handling equipment.

MINIMUM LICENSE REQUIREMENTS

Valid driver's license and compliance with city's policy on driving (AP 2-2).

PREFERENCES

Preference will be given to applicants with the ability to communicate diplomatically and effectively, often in tense situations, with all levels of internal and external customers to include working with minimum supervision. Experience with inventory control, material management, and Microsoft Office suite is a plus.

Verifiable experience in operating a forklift and/or any other non-motorized materials handling equipment in a warehouse environment; and/or a certificate in Inventory Management is highly desirable. A certification in OSHA, Inventory Management, Materials Management, Supply Chain Management, Transportation and/or Logistics certification is highly preferred.

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRE

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION Yes

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 9

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm. For application status inquiries please contact (281) 233-1043. To reach a live specialist pertaining technical support please contact (855) 524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. If you need special services or accommodations call TTY 7-1-1.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM.

EEO Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Summary

Seeking Outrageously Friendly Front Office Associate for the Courtyard by Marriott Fort Mill, SC

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Responsibilities Other duties may be assigned

Provide the highest quality of service to the customer at all times.

Promptly and effectively deal with guest complaints and requests.

Check guests in and out efficiently and in a friendly manner.

Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Concord Hospitality.

Handle guest mail and messages per established procedures.

Be very knowledgeable of Rewards program and promotions.

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handle special requests.

Monitor room availability.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Offer and properly handle requests for wake up calls.

Know how to clean guest rooms to standards.

Clean lobby, meeting room, vending room, breakfast room, and back office area.

Work on laundry during down times adhering to standards.

Open and close shift make cash drops.

Ensure all credit cards, cash, and change fund are balanced throughout each shift.

Inform management of any guest or systems related complaints or problems.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Keep maintenance informed of all maintenance needs.

Pass on guest lost and found inquiries to management or supervisors.

Assist in marketing effort by completing Company Tracking nightly.

Must wear proper uniform at all times in accordance with the Standards of Appearance.

Have a thorough knowledge of emergency procedures.

Practice safety standards at all times.

Be able to move luggage or packages weighing up to 40lbs.

Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

RequirementsPlease see above

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Contact

Address11410 Commons Oaks Drive

Raleigh, NC 27614

Phone 919.455.2900

Fax 919.455.2909

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Summary

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Responsibilities Other duties may be assigned

Provide the highest quality of service to the customer at all times.

Promptly and effectively deal with guest complaints and requests.

Check guests in and out efficiently and in a friendly manner.

Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Concord Hospitality.

Handle guest mail and messages per established procedures.

Be very knowledgeable of Rewards program and promotions.

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handle special requests.

Monitor room availability.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Offer and properly handle requests for wake up calls.

Know how to clean guest rooms to standards.

Clean lobby, meeting room, vending room, breakfast room, and back office area.

Work on laundry during down times adhering to standards.

Open and close shift make cash drops.

Ensure all credit cards, cash, and change fund are balanced throughout each shift.

Inform management of any guest or systems related complaints or problems.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Keep maintenance informed of all maintenance needs.

Pass on guest lost and found inquiries to management or supervisors.

Assist in marketing effort by completing Company Tracking nightly.

Must wear proper uniform at all times in accordance with the Standards of Appearance.

Have a thorough knowledge of emergency procedures.

Practice safety standards at all times.

Be able to move luggage or packages weighing up to 40lbs.

Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

RequirementsPlease see above

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Contact

Address11410 Commons Oaks Drive

Raleigh, NC 27614

Phone 919.455.2900

Fax 919.455.2909

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HARRAH'S JOLIET CASINO & HOTEL – For sevenstraight years, Harrah's Joliet was named one of Chicago's 101 Best AndBrightest Companies To Work For!

Caesars Entertainment, is the world's largestprovider of casino entertainment, with 50-plus destinations in the U.S., Canadaand abroad. Our 60,000 employees are a diverse, committed team of people whostrive for excellence each and every day. At Caesars Entertainment, weunderstand everyone has special talents. We strive to help individuals make themost of their abilities in the pursuit of their career goals. After all,energy, excitement and entertainment are what make Caesars the leader in thehotel and casino industry. Join our team!

ESSENTIAL FUNCTIONS:

• Types memos, letters, reports andmaterials as assigned by supervisor and maintains departmental files.

• Receives incoming calls from guestrooms and dispatch maintenance personnel as required.

• Inputs and updates all work orders andinspections into computer.

• Maintains lost and found and dispatchlogs.

• Physically takes key checks andperforms searches for lost keys.

• Maintains an orderly work area.

• Acts as a role model to otheremployees and always presents oneself as a credit to Harrah's and encouragesothers to do the same.

• Adheres to all regulatory, company anddepartment policies and procedures.

• Responsible for weekly inventory andordering supplies for housekeeping.

• Acts as a role model to otheremployees and always presents oneself as a credit to Harrah's and encouragesothers to do the same.

• Adheres to all regulatory, company anddepartment policies and procedures.

• Completes all other duties asassigned.

REQUIREMENTS:

• High school diploma or equivalentrequired.

• One year hotel housekeeping andclerical experience preferred.

• Must have exceptional written/verbalcommunication, organizational and customer service skills.

• Proficient in various computerprograms, including MS Office and Outlook.

• Must be available to work a flexibleschedule to include nights, weekends and holidays.

JOB DEMANDS:

• Lifts up to a maximum of 25 pounds andfrequently lifts and/or carries objects up to 15 pounds.

• Position requires 10% standing, 80%sitting, 10% walking.

• Must be able to maneuver around officeand effectively work at a desk.

• Must have the manual dexterity tooperate a computer and other necessary office equipment such as a telephone,calculator, copy machine and various printers.

• Requires some bending, pushing,twisting, kneeling, climbing, stooping and reaching overhead.

• Must be able to work in an areacontaining secondary smoke.

• Must be able to work in a fast paced,stressful environment.

• Must be able to respond totouch/speech and aural and visual cues.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills,duties, requirements, efforts or working conditions associated with thejob. While this is intended to be anaccurate reflection of the current job, management reserves the right to revisethe current job or to require that other or different tasks are performed whencircumstances change, (e.g. emergencies, changes in personnel, workload, rushjobs or technical developments).

As a partof Harrah's Joliet Casino & Hotel's employment process, finalist candidateswill be required to complete a drug test and background check prior to an offerbeing extended. Harrah's Joliet Casino & Hotel is an equal opportunityemployer. All qualified applicants will receive consideration for employmentwithout regard to race, national origin, gender, age, religion, disability,sexual orientation, veteran status, or marital status.