Lost And Found Clerk Job Description Sample
Chicago (University Park), IL - Lost And Found Specialist
Job Title: Lost and Found Specialist Department: Warehouses Location: University Park, IL Shift/ Schedule: Full time; Nights; Sunday to Thursday with a minimum of 40 hours/week Supervision:
Reports to Operations Support Manager.
Executes work under direct supervision or established procedures 10% of the time; works independently setting work schedule priorities 90% of the time.
- Does not supervise others. Primary Purpose: This position is responsible for putting away lost pallets, processing product returns, providing research and tracking for inventory issues, and investigation of inventory discrepancies. Essential
Make appropriate inventory adjustments.
Review and research any product quantity discrepancies that occur during the receiving, storing, shipping and delivery of product.
Responsible for damage collection/accuracy of damage product.
Researching and locating lost product. This includes finding out where product is to be re-slotted if necessary, and making corrections and adjustments to correct inventory
Operating Stock picker and Narrow Aisle to verify inventory accuracy and move product to proper locations.
Researching returns placed in the Lost and Found area without paperwork.
Assisting warehouse with replenishment issues/problems.
Using RF equipment to move product.
Supplier damage-Consolidating, wrapping, staging product and getting ready for shipping once a week.
Loading salvaged product for pickups.
Data Entry for weekly reporting. Occasional Work Performed:
Assistance with the Inventory Department on various issues involving adjustments in both AS400 and Red Prairie systems, product left off loads, and research as needed.
Assistance with slot discrepancies, adjustments and research.
Assist with driver call in process, and correction of inventory discrepancies
Expedite the counting and tracking of home and fill slot counts Safety Responsibility: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and promotes safe behaviors, and shows unyielding support of programs, rules, and policies regarding safety. Working Conditions:
Temperatures may range from below freezing to high heat/ humidity.
Extensive standing and walking on concrete Posting: This information will be posted on company bulletin boards until 7/15/2017
High school diploma or general equivalency degree required.
Proficient math skills.
Good working knowledge and understanding of AS400 and Red Prairie (warehouse management system) computer systems strongly preferred.
Ability to organize, prioritize and complete tasks in a timely matter.
Ability to work independently as well as within a team environment.
Ability/ experience in operation of warehouse equipment including RF scanners, stock pickers, Narrow Aisle forklift, and sit down forklift required.
Computer/ PC experience and knowledge of Microsoft Word and Excel preferred.
Physical ability to lift up to 60 pounds as needed.
Sufficient vision and hearing necessary to operate powered equipment safely.
Ability to work in dry, refrigerated, and frozen warehouse environments. Job ID: 2018-5067 External Company Name: Dot Foods, Inc. External Company URL: www.dotfoods.com
Lost & Found Coordinator - Safety Services
Oct 24, 2017
Job Number 17002BVM
Rooms and Guest Services Operations
Gaylord Palms Resort & Convention Center, Kissimmee, Florida VIEW ON MAP
Position Type Non-Management/Hourly
Start Your Journey With Us Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities.
As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change?
Take the initiative. Enjoy the Rewards.
Job Summary Activate room keys using electronic key machine and reissue new room keys to guests as necessary. Communicate to appropriate staff that there are guests that are waiting for an available room. Advise guest of any messages received for them, and send to room if required. Accommodate requests for room changes when possible. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. Identify and explain room features to guests. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Arrange transportation for guests/visitors. Respond to all guest needs/requests. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move up and down a ladder. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Representative Lost & Found Services
Job Description and
Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented.
Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow. The Lost & Found Representative is responsible for answering all phone calls, processing all lost items and delivering lost and found items to guests in a timely manner while providing professional and courteous service; responsible for exceeding guest expectations, while utilizing their positive interactive skills.
*Answers phone calls in a timely and efficient manner.
*Processes inbound/outbound Lost & Found items, e-mails & faxes in a timely manner.
*Identifies and delivers found items to guests in a timely manner.
*Responsible for maintaining the Wynn standards of service to guests & coworkers.
*Ensures the Wynn standards of cleanliness and appearance for all areas.
*Works with safety as a priority, and follows department and company safety standards.
*Knows and adheres to all company and department policies and procedures, embraces the company culture and takes pride in the resort and amenities.
*Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
*Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
*Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
*Responsible for assisting guests with their lost and found items and performs all other related duties as assigned.
*Minimum of two years customer service experience. Previous Guest Services experience is preferred, but not required *Knowledgeable of the Las Vegas area and attractions.
*Candidate must be able to work efficiently within a team environment.
*Must possess a positive, “whatever it takes” attitude.
*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
*Must possess excellent communication skills.
*Candidate must be well groomed and professional.
*Requires proficiency in Microsoft Office specifically Outlook; Word; and Excel.
*Prior knowledge of the following systems is preferred: Chargerback; UPS World Ship, Opera, Right Fax and Micros.
*Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding. An additional foreign language a plus.
*Must be available to work all shifts and days including opening and closing shifts. Able to work a flexible schedule that changes according to business demands.
*Willingness to maintain the highest level of confidentiality regarding guests and staff.
*Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
*Must be 21 years of age or older. Job Title: Representative Lost & Found Services
Chicago (University Park) IL Lost And Found Specialist
Warehouses Location: University Park, IL Shift/ Schedule: Full time; Nights; Sunday to Thursday with a minimum of 40 hours/week Supervision:
Reports to Operations Support Manager. Executes work under direct supervision or established procedures 10% of the time; works independently setting work schedule priorities 90% of the time. Does not supervise others.
Primary Purpose: This position is responsible for putting away lost pallets, processing product returns, providing research and tracking for inventory issues, and investigation of inventory discrepancies. Essential
Make appropriate inventory adjustments. Review and research any product quantity discrepancies that occur during the receiving, storing, shipping and delivery of product.
Responsible for damage collection/accuracy of damage product.
Researching and locating lost product. This includes finding out where product is to be re-slotted if necessary, and making corrections and adjustments to correct inventory Operating Stock picker and Narrow Aisle to verify inventory accuracy and move product to proper locations. Researching returns placed in the Lost and Found area without paperwork.
Assisting warehouse with replenishment issues/problems. Using RF equipment to move product. Supplier damage-Consolidating, wrapping, staging product and getting ready for shipping once a week.
Loading salvaged product for pickups. Data Entry for weekly reporting. Occasional Work Performed:
Assistance with the Inventory Department on various issues involving adjustments in both AS400 and Red Prairie systems, product left off loads, and research as needed. Assistance with slot discrepancies, adjustments and research. Assist with driver call in process, and correction of inventory discrepancies Expedite the counting and tracking of home and fill slot counts Safety Responsibility:
This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and promotes safe behaviors, and shows unyielding support of programs, rules, and policies regarding safety. Working Conditions: Temperatures may range from below freezing to high heat/ humidity.
Extensive standing and walking on concrete Posting: This information will be posted on company bulletin boards until 7/15/2017 Qualifications High school diploma or general equivalency degree required. Proficient math skills.
Good working knowledge and understanding of AS400 and Red Prairie (warehouse management system) computer systems strongly preferred. Ability to organize, prioritize and complete tasks in a timely matter. Detail focused.
Ability to work independently as well as within a team environment. Ability/ experience in operation of warehouse equipment including RF scanners, stock pickers, Narrow Aisle forklift, and sit down forklift required. Computer/ PC experience and knowledge of Microsoft Word and Excel preferred.
Physical ability to lift up to 60 pounds as needed. Sufficient vision and hearing necessary to operate powered equipment safely. Ability to work in dry, refrigerated, and frozen warehouse environments. SDL2017
Found Shipment Center Lead (A4, 3Rd Shift)
54176 What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company.
We have an immediate career opportunity for a 3rd Shift Found Shipment Center Lead at our CVG Hub in Erlanger, Kentucky. The
Found Shipment Center Lead is responsible for the safe leadership & oversight of our night crew during recovering, researching & resolution of all unidentified shipments with no waybills to include loose pieces in a proficient manner. She/he will track and identify shipment procedure issues and provide suggestions for improvements; establishing and executing the policies and procedures necessary to manage the physical manipulation of cargo within, into, and out of our Hubs, Gateways, Terminal Warehouses, and Service Centers. The FSC Lead will ensure our work areas are organized and clear of any hazards; daily working close with both our internal and external Customers for shipment saves.
Sort Experience (Preferred)
Research Skills/DHL GEMA, NPTS, Checkpoint knowledge, etc.
Communication Skills/both verbal & written.
Previous Leadership/assistant Lead Experience (Preferred).
Ability to problem solve; and make decisions in a fast paced environment.
Tasks & Accountabilities:
Promotes a culture of process compliance and safety within our FSC operation.
Provides training, as needed, to employees who require additional. support regarding our processes and procedures.
Communicates effectively with peers and other DHL Department Groups.
Ensures the safe and efficient handling/sorting/loading of our Customer shipments.
Validates the proper completion of FSC Daily Log Sheets.
Provides daily recap to Lead/Supervisor of incoming shift.
Sort and research shipments on a daily basis for viable information, maintain lost-shipment data.
May open and inspect packages for shipment information.
Research and respond to Service Center trace and information requests.
Communicate with shippers and consignees regarding lost shipments.
Prepare shipments for shipping, using knowledge of domestic and international documentation requirements while ensuring Global SOP compliance.
List unresolved shipments and pieces/shipments into our computer system for Global visibility.
Maintains/Stores information in FSC iShare for reports, stats & agent use.
Ensures the possession of applicable documentation during package/freight pick-up or arrival into FSC.
Loads and unloads trucks, trailers, ocean containers, and airline pallets or tenders directly to commercial airlines.
Resolve shipments real time, pull and ship claims, and apply the proper Checkpoints during the process.
Answer group emails in a timely manner, providing research support and claiming shipments for next available movement.
Identifies and segregates non-conforming and dangerous goods cargo.
High School Diploma or equivalent, and 1-2 years of related experience.
Ability to operate various pieces of office equipment including, but not limited to: ten-key calculator, desktop and laptop computer, printer/copier and phones, as required by position.
Ability to respond to requests for information in a clear and understandable manner, via telephone and in writing.
Must be capable of extensive physical movement all day; may repeatedly stoop, bend, and/or reach to lift packages weighing up to seventy pounds, load or unload from courier vans/trucks.
Become forklift and electric cart certified in order to recover and load shipments.
Assist other departments as needed regarding assistance with COMAT shipments, shipment recovery, pickups/sorting, and MUST RIDE loading. DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service Agent/Ramp Service Clerk
An Agent Passenger Service performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related
The work of a Ramp Service Clerk includes the following: loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room; the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described. The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft. Assisting in loading, unloading and racking both filled and empty drums. In addition, de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide man functions; connect/remove ground power and ground start units. May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment. May be assigned to assist in monitoring security of facility. May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment. This job is covered by a collective bargaining agreement.
Weekend Tool Room Clerk
Weekend Tool Room Clerk
Aviation Institute of Maintenance (AIM) - Our Company commenced operations in 1969 and the first aviation maintenance campus opened in 1992 in Norfolk, VA. All AIM schools are approved by the Federal Aviation Administration. Over the past 25 years, this group of schools has expanded to eleven campuses throughout the country in locations such as: Las Vegas, Nevada; Philadelphia, Pennsylvania; Kansas City, Missouri; Houston, Texas; Indianapolis, Indiana, and the metro areas of San Francisco, California; Orlando, Florida; Atlanta, Georgia; Dallas, Texas; Washington, DC; Virginia Beach, Virginia, where our corporate offices are also located.
At AIM we are committed to the training and personal enrichment of each student. We are always looking for qualified and experienced individuals for our schools, and currently have an opening for a Tool Room Clerk at our Dallas, TX campus.
Must be available to work Friday, Saturday and Sunday from 7am - 5pm.
- Assemble and issue tools and materials required for class projects. Record what was issued, and to which person. Record the return of tools and materials.
- Generate a Lost Tool Report; to record any tools that were not returned during that shift, and submit to the Director of Education.
- Maintain a tool inspection and safety program to ensure that all tools issued are safe for use.
- Maintain control over all broken tools, and report broken tools to the Director of Education.
- Maintain an inspection and calibration program for all precision measuring devices and other tools requiring calibration. This activity may include SimCal (simulated calibration) system for tools used exclusively for class projects, but not used on live aircraft.
- Perform routine maintenance, and required calibration, on training equipment to ensure safety and proper operation. Maintain records of calibration and maintenance.
- Verify that there are adequate numbers of tools and training equipment to accomplish class projects, and report anticipated shortages to the Director of Education prior to the shortage occurring.
- Verify that supplies and materials are present, and in place for required class projects, report any shortages to the Director of Education prior to the module start.
- Assist in sourcing and purchasing support tools, equipment, and materials for class and special project needs.
- Ensure compliance with OSHA and other workplace safety regulatory agencies.
- Participate in facility and equipment maintenance activities.
- High School Diploma or GED, or equitable on-the-job experience.
- At least three years in a position requiring use of hand tools and equipment similar to that found in an aircraft repair shop. Special consideration will be given to mechanics with prior aviation experience.
- Forklift qualified preferred
- Basic computer skills, keyboarding, e-mail, word processor, spreadsheets.
If you have such prior experience and meet the above qualifications, then call me at (214) 333-9711, and ask to speak to R. E. Manuel. Telephone me first! We need to hire someone that can readily communicate over the phone and is a good leader.
Telecommunications Clerks must be able to perform his/her responsibilities without the benefit of immediate supervision, as well as work as a team with other employees. Telecommunications Clerks are responsible for managing all operations at the Oshkosh Police Department Customer Service Desk.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
REQUIRED MINIMUM QUALIFICATIONS
Education and Experience:
Necessary Knowledge, Skills, and Abilities:
TOOLS AND EQUIPMENT USED
All equipment that the Telecommunications Clerk would use include such items as: standard office equipment including but not limited to personal computer, printer, telephone, scanner, facsimile, calculator and copy machine as well as the use of a police radio.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear and understand normal conversational speech. The employee is occasionally required to walk, use hands and fingers to handle or operate objects, tools or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of the Telecommunications Clerk, the employee works in an office setting. The noise level in the work environment is moderately quiet to moderately loud.
Formal application, personal resume, rating of education and experience, oral interview(s), and reference check. Candidates must also comply with all written testing, physical requirements and any other special requirement as set by the Chief of Police and the City of Oshkosh.
Oshkosh is a great place to live as a result of an excellent school system, outstanding health care facilities, abundant entertainment opportunities, a low cost of living, a clean environment, and much more. The attributes of Oshkosh include its parks, galleries, nationally accredited museums, golf courses, entertainment venues, festivals, and activities that make Oshkosh a haven for anyone interested in combining city life with the benefits of a small town.
Oshkosh and the surrounding area boast an abundance of sights and sounds for residents and visitors to discover and enjoy. The city is on the western shore of Lake Winnebago (217 square miles) and banked by the Fox River and Lake Butte des Morts (8,800 acres).
Attractions include the brand new Menominee Nation Arena, which is home of the Wisconsin Herd D League basketball team. The Experimental Aircraft Association (EAA) hosts AirVenture every year. For one week each summer, EAA members and aviation enthusiasts totaling more than 500,000 from more than 60 countries attend EAA AirVenture at Wittman Regional Airport in Oshkosh, Wisconsin, where they rekindle friendships and celebrate the past, present and future in the world of flight.
Oshkosh is a state leader in regard to hosting annual events. In fact, Oshkosh is known as Wisconsin's Event City. Some of the many events include several Professional Fishing Tournaments, Brews & Blues, Celebration of Lights, Country USA Concert, Faire on the Green, EAA Air Venture Oshkosh, Miss Wisconsin Pageant, Irishfest, U.S. Open Volleyball Tournament, Otter Street Fisheree, Sawdust Days, Inland Lake Yachting Association Regatta, Lifest Christian Music Festival, Rock USA Fest, Country USA Fest, and Waterfest Summer Concert Series.
Oshkosh has been ranked in Money Magazine's "Top 100 Best Places to Live in the United States", in 2009 Business Week ranked Oshkosh as "The Best Place in Wisconsin to Raise Kids" and the Oshkosh metro area was named one of the "50 Smart Places to Live" in the United States by Kiplinger's Personal Finance in June of 2006. Rankings were based upon the amount and quality of affordable housing, a reasonable cost of living, quality of life, access to health care, and a strong economy.
Overview At Pinnacle Foods we are at the top of our game and the key to our success is clear. Everything we do is driven by our purpose:unleashing brand potential, dynamically evolving and improving our already beloved products to bring more convenience, taste, nutrition, and joy to today's consumers. The results? Our well-recognized products are found in 85% of American households and are leaders in their respective categories, holding the #1 or #2 market share position in 10 of the 14 categories in which we compete — and we're just getting started. We are committed to adding value through strategic growth that synergizes our portfolio of "Leadership" and "Foundation" brands and plays to our strengths in R&D, consumer insights, and senior management experience. Responsibilities Essential Job Responsibilities
Prepares bills of lading; checks items to be shipped against work orders to ascertain that quantities, destination, and routing are correct
Assigns appointments according to purchase order due dates
Sorts, counts, packages, and unpacks inventory which is shipped or received
Inspects shipments for damages or defects and notifies purchasing personnel
Delivers items to departments and receives signature of receipt for accepted items
Traces lost shipments and/or customer claims of lost shipments; initiates proof of delivery documents
Maintains department database and receiving records
Leads, guides, and trains employees performing related work
Performs other duties as assigned Qualifications Essential Requirements
Ability to maintain quality and safety
Ability to read and write and have demonstrated oral communication skills
Ability to understand and follow safety procedures
Ability to prepare routine administrative paperwork
Ability to read, sort, check, count, and verify numbers
Ability to perform simple arithmetic
Ability to detect problems and report information to appropriate personnel
Ability to receive, stock, and deliver goods
Knowledge of postal or commercial shipping methods and procedures Physical Demands and Work Environment:
Lifting and Carrying:negligible occasionally , up to 50 pounds, frequently up to 25 pounds to pull or lay objects from a lower to a higher position or moving objects horizontally from position to position requiring the use of upper extremities and back muscles.
Pushing or Pulling:using extremities to exert force in order to push , pull, draw, drag, haul, or tug objects exerting a negligible amount of force occasionally , up to 25 pounds frequently.
Walking/Standing:Frequently on slick wet flooring/Standing for long periods of time.
Talking:expressing or changing ideas by means of spoken words. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, and/or quickly.
Hearing:perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and make fine discriminations in sound.
Reaching:extending hand(s) and arm(s) in any direction.
Fingering:picking, pinching, or otherwise working primary with fingers rather than with the whole hand or arm as in handling. Using forceful exertions and postural stress.
Grasping:applying pressure to an object with the fingers and palm when cleaning.
Visual:the worker is required to have close visual acuity to perform activities by sustained attention and balance. PPE required, steel toe boots hair net eye and ear protection. Must be able to work in confined and wet areas. Education and/or Experience: High School or GED preferred. Job ID2017-5690 CategoryManufacturing
Dispatch Clerk - San Francisco, CA
Overview Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. Assist Dispatchers by answering telephone calls; communicate with passengers by telephone regarding trip arrivals, late trips, No Shows and cancelations, and no or low fare collection in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner.
Answer passenger questions regarding “Where’s My Ride”; reviewing driver and trip status and providing accurate estimated arrival times
Call passengers and inform them of upcoming late trips when known
Maintain radio communications with drivers; call customers who are reported as No Shows and advise drivers; document No Shows according to established procedures
Communicate with drivers regarding Low or No Fare payment and follow procedures to instruct driver and record information
Accurately record information Trapeze and/or any other designated programs or procedures
Coordinate with Dispatch to communicate with passengers; coordinate driver information with Dispatch
Maintains records, logs, and schedules
Accurately prepares reports on all activities occurring during their shifts or as requested
Follows rules and regulations of the Company; follows instructions of management and supervisors
Adheres to all regulations related to the Americans with Disabilities Act (ADA)
Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
Maintain confidentiality of passengers’ information
Perform trip editing and/or VDS editing if assigned Other duties as required.
QualificationsEducation, Licensing, and Certifications :
- High school diploma or equivalent, such as GED, required
One to two years of dispatch and/or customer service experience preferred
Skills and Knowledge Required:
Ability to type 50+ WPM, Typing certification required at time of interview.
Ability to organize logical and efficient schedules and routes and adapt to changes
Ability to read, comprehend and understand a map
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Ability to assist handicapped passengers when needed
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Strong written and oral communication skills
Clear speech and pleasant phone demeanor
Ability to use a multi-line phone system and handle multiple tasks concurrently
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups Travel requirement (as a percent):
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