Lost And Found Clerk Job Description Sample

Job Description:

ABOUT ENCORE BOSTON HARBOR

Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

Encore Boston Harbor is currently under construction with resort opening anticipated June 2019. Once open, Encore Boston Harbor will employ over 5,000 team members. We invite you to apply to be a member of the founding Encore Boston Harbor team.

The Encore Boston Harbor Lost & Found Officer is responsible for coordinating Lost and Found activity, monitoring incoming calls, maintaining security protection. Overseeing all lost and found items for the property, this includes the documentation, retrieval, shipping, and transportation of the items. Responsibilities also consist of exchanging found cash to checks, donating all unclaimed properties, mailing out of claimed items, and providing detailed documentation of all items turned in and its final destinations. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.

• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.

• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.

• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.

• Delivers and maintains a maximum level of property-wide service and satisfaction.

• Contributes to company-wide communication and best practices.

• Keeps informed of all new developments within the department.

• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.

• Manages the Lost & Found office areas, answering all customer and staff's questions regarding the hotel and casino.

• Maintains a series of logs for record keeping of hotel's lost and found properties. Other record keeping functions will vary according to the needs of the department.

• Receives all incoming phone calls for security assistance throughout the hotel and casino.

• Receives all lost and found articles for the hotel and casino and maintains inventory, tagging and logging all items and articles in a safe and secure manner until items are claimed, mailed out, or donated.

• Retrieves all lost and found items from selected departments and secures items to their proper area(s).

• Documents and ships items to guests.

• Maintains the storage area for the lost and found department.

• Tracks inventory and reorders supplies needed for the department.

• Report unsafe or hazardous conditions.

• Assist guests and team members on directions and proper procedures. Also assists hotel guests in locating their lost property.

• Composes accident/incident reports and witness statements when necessary.

• Minimizes opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct.

• Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same.

• Maintains a working knowledge of Security, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.

• Responds to emergency situations as needed.

• Interacts with guests and team members in a positive, professional manner.

• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.

• Maintains a series of keys, accessing locked areas as necessary.

• Accepts identification from all persons who appear to under 30 years of age, to ensure compliance with state and federal gaming regulations.

• Works with safety as a priority, and follows department and company safety standards.

• Maintains relevant knowledge of industry through continuing education and training.

• Performs any other job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:
21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Must be able to acquire and maintain any licensing or active work cards required for this position at all times, to include an alcohol awareness card and valid driver's license.

CPR/AED/First Aid certification

Education and/or Experience:

High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred. Previous Guest Relations Experience required. Military, Security, Law Enforcement or customer service experience with a minimum of 1 year in the hotel/casino industry is preferred.

Requires general computer skills and basic knowledge of Microsoft Office.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Candidate must have fluent knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to understand detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

• Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.

Job Description:

Wynn Resorts is the recipient of more Forbes Travel Guide Five Star Awards than any other independent hotel company in the world. Wynn Las Vegas opened on April 28, 2005 and was once again named the best resort in Nevada on Condé Nast Traveler's 2018 "Gold List," a title received for the tenth time. Wynn and Encore Las Vegas feature two luxury hotel towers with a total of 4,750 spacious hotel rooms, suites and villas, approximately 192,000 square feet of casino space, 21 dining experiences featuring signature chefs and 11 bars, two award-winning spas, approximately 290,000 square feet of meeting and convention space, approximately 103,000 square feet of retail space as well as three nightclubs, a beach club and recreation and leisure facilities. In addition to two luxury retail esplanades, a Strip-front expansion, Wynn Plaza, is currently under construction and is scheduled to be completed by the third quarter of 2018

The Lost & Found Runner is responsible for delivery, pickup and transportation of all Lost & Found items throughout Wynn and Encore in a timely and efficient manner; provides professional and courteous service, while exceeding guest's expectations.

• Delivers found items to departments and guests in a timely & efficient manner

• Retrieves found items directly from the guest room attendant on guest floors at Wynn/Encore

• Retrieves & transports found items from all hotel locations to the lost & found department

• Responsible for transportation of (unclaimed items/wardrobe box) to overflow location

• Responsible for maintaining Inventory control; understands the Wynn standards of cleanliness and appearance and organization of all areas of lost & found

• Assist with the disposal process of items unclaimed in Charger Back

• Assists with processing and inputting lost & found items in Charger Back

• Answers phone calls in a timely and efficient manner.

• Performs all other job related duties as assigned.

• Responsible for maintaining the Wynn standards of service to guests/coworkers

• Works with safety as a priority, and follows department and company safety standards.

• Knows and adheres to all company and department policies and procedures, embrace company culture and take pride in the resort and amenities.

• Attends required training classes; incorporates new standards, service knowledge and safety.

• Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.

• Awareness of guest experience; smiles; makes eye contact; communicates professionally.

Job Requirements

• Minimum of two years customer service experience. Previous Guest Services experience is preferred, but not required

• Knowledgeable of the Las Vegas area and attractions.

• Candidate must be able to work efficiently within a team environment.

• Must possess a positive, "whatever it takes" attitude.

• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.

• Must possess excellent communication skills and be well groomed and professional.

• Requires proficiency in Microsoft Office specifically Outlook, Word and Excel.

• Prior knowledge of the following systems is preferred: Charger back, UPS, Opera.

• Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding. An additional foreign language a plus.

• Must be available to work all shifts and days including opening and closing shifts. Able to work a flexible schedule that changes according to business demands.

• Willingness to maintain the highest level of confidentiality regarding guests and staff.

• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. (Must be 21 years of age or older)

JOB SUMMARY

Under general supervision, the Lost & Found Coordinator is responsible for maintaining all lost and found property, while adhering to the safety and security operational procedures of the Security department.

ESSENTIAL JOB FUNCTIONS

• Responsible for organizing and logging all property that is turned in as lost and found, as well as maintaining all lost and found logs and reports.

• Responsible for making contact with owners, guests and team members to gather all pertinent information pertaining to any lost and found property.

• Conducts follow-ups on lost and found inquires with contract housekeeping and management when necessary.

• Responsible for preparing lost and found items for shipping and distribution to owners, guest and/ or team members.

• Maintain an accurate inventory of lost and found property while keeping the Lost & Found department clean and organized.

• Ensures the proper disposal of unclaimed items from the Lost & Found department.

• Maintains up to date and accurate documentation of high dollar items in the lost and found safe.

• Responsible for handling all inbound guest related communications, as well as ensuring all lost and found inquiries are relayed quickly and proficiently to the Security Manager or their designee.

• May be required to write supplemental entries to existing company incident reports that have been submitted to Risk Management and HR.

• Accept incoming packages on behalf of the resort and ensure delivery to guests.

• Assists as a Security Officer when all other tasks are completed.

• Completes all required Company trainings and compliance courses as assigned.

• Adheres to Company standards and maintains compliance with all policies and procedures.

• Performs other related duties as assigned.

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE

• A minimum of six (6) months of experience in the customer service field required.

• No supervisory experience required.

SUPERVISORY RESPONSIBILITIES

• This position does not include supervisory responsibilities.

LICENSE & CERTIFICATIONS

• CPR/AED Certification (Adult, Infant, and Child Rescue).

• First Aid Certification.

• Driver's License (non-commercial) – must be state specific.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel and Outlook.

• Excellent customer service skills.

• Proficient in time management; the ability to organize and manage multiple priorities.

• Ability to take initiative and effectively adapt to changes.

• Recognizes an emergency situation and takes appropriate action.

• Able to establish and maintain a cooperative working relation.

• Ability to interpret and create spreadsheets.

• Able to use sound judgment; work independently, with minimal supervision.

• Strong analytical and problem solving skills.

• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

• Competent in public speaking.

• Performs well with frequent interruptions and/or distractions.

'167581

Overview

We are always in search of Difference Makers to help us generate solutions and solve problems so that we can continue flooring the imagination of our customers; while providing value to their lives. We're redefining flooring with products that not only minimize climate impact but also foster beauty and allow people to connect and thrive.

If you would like to make a direct impact with a multi-billion dollar Fortune 500 global leader in flooring fashions, while making the world a better place, then we have an exciting leadership opportunity for you!

Mohawk Industries is the world’s largest flooring company – and we are growing. We are a Fortune 500 company (NYSE: MHK) and our competitive advantages are huge.

Responsibilities

Primary Objective:

This position is responsible for cycle counting and maintaining accurate records of inventory by handling all paperwork and procedures necessary to meet this goal. This position accounts for all defective or damaged products and follows through with the appropriate corrective action. Make recommendations to manager on programs to improve the management of inventory when appropriate.

• Conduct cycle counts on all finished goods locations.

• Conduct as necessary, any search to locate products within the internal business system. Adjust records when there are discrepancies between actual product and records. Take steps to correct and prevent discrepancies.

• Reconcile returns and move returned product to its proper location. When necessary, process appropriate documentation to generate a prompt credit transaction.

• Perform searches for Lost & Found inventory and cycle counts on a regular basis and make system adjustments as necessary.

• Maintain all necessary reports and documentation to facilitate accurate inventory counts including records of all audits, counts, and adjustments. Complete and issue all necessary records and report including filing invoices and maintaining customer records.

• Process DAMAGE inventory – i.e. pulling from bulk and or racks – restack to make full pallets and restore to appropriate area –– any other related assignment including but not limited to labeling and system inventory adjustments.

• Operate forklift and reach truck safely and efficiently.

• Other duties as assigned.

• 10pm-6am

Qualifications

• High School Diploma or equivalence

• Forklift driving Experience

EOE Minorities/Females/Protected Veterans/Disabled

About Mohawk

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC , Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States..

Job ID 2019-40655

FLSA Status Hourly

Company MOHAWK

• Duties

HelpDuties Summary

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

See "Other Information" for Locations.

Learn more about this agency

Responsibilities

WHAT DOES A CLERK DO? Clerks work in various functional areas within the IRS, therefore your specific duties may vary according to assignments. As a Clerk you will perform various clerical duties such as maintaining records, extracting, sorting, numbering, batching, filing tax returns and related correspondence; receive, open, sort and distribute both incoming and outgoing mail; and screen documents, forms, and letters addressed or routed to various offices.

As a File Clerk, you will:

• Perform various clerical duties such as maintaining records,

extracting, sorting, numbering, batching, and filing tax returns and

related correspondence.

• Receive, open, sort and distribute both incoming and outgoing

mail.

• Screen documents, forms, and letters addressed or routed to various offices.

• Review and process outgoing mail. Maintain appropriate records

and/or logs for tracking and reconciliation purposes.

• Conduct searches and other follow up action on delayed shipments.

• Examine file materials to identify primary subject matter and

assign proper classification.

• Locate and withdraw file material or information from records to

meet the needs of users.

• Periodically review filed material in the light of ongoing programs or special projects.

General clerical work experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Examples of General Clerical experience may be; filing clerk, cash register and maintaining files.

You may also qualify based on a combination of education and experience.

EDUCATION

Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration. For a listing of services which can perform this evaluation, you may visit the National Association of Credential Evaluation Services, Inc.'s web site at http://www.naces.org/.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Supervisory status

No

Promotion Potential
04

• Job family (Series)
  0305 Mail And File

• Requirements

HelpRequirements Conditions of Employment

• Refer to Other Information.

• Click "Print Preview" to review the entire announcement before applying.

• Must be a U.S. Citizen or National.

The work requires long periods of standing, bending, lifting, and carrying files or other materials; uses a computer to research, input, and extract data, and requires recurring lifting and carrying of files or cartons of moderate weight (up to 50 pounds). Performs other duties as assigned.

Qualifications

You must meet the following requirements by the closing date of this announcement.

Applicants must be at least 18 years of age or older, or at least 16 years of age or older, and meet one of the following: (1) have graduated from high school or have a certificate equivalent to graduating from high school; (2) have completed a formal vocational training program; or (3) have a statement from school authorities agreeing with the decision to pursue employment rather than continuing your education.

BASIC REQUIREMENTS:

GS-4 LEVEL: One (1) year or twelve (12 months) of general experience equivalent to the next lower grade (GS-03) in the Federal government. General experience - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. OR Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school. OR A combination of education and experience equivalent to that described above.

• The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

• To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

JOB SUMMARY

Under general direction, the Housekeeping Clerk answers incoming departmental calls in regards to team members, members, owners or guest's needs and dispatches requests utilizing two-way radio, telephone, and the Company's Engineering management system to create and track work orders.

ESSENTIAL JOB FUNCTIONS

• Determine daily housekeeping service needs and ensures an adequate number of team members are scheduled to perform work.

• Answers incoming calls using proper telephone and radio etiquette.

• Creates, dispatches, and completes work orders in the Company's facilities management system.

• Respond to inquiries regarding lost and found items.

• Prepares and makes arrangements to return Lost and Found items through on-site pick-up, United States Postal Service, Federal Express, United Parcel Service, or other designated carrier.

• Maintains and communicates accurate suite status to the Front Office team members.

• Prepares reports relating to suite occupancy and incentive programs, where applicable.

• Perform cleaning duties as needed.

• Completes all required Company trainings and compliance courses as assigned.

• Adheres to Company standards and maintains compliance with all policies and procedures.

• Performs other related duties as assigned.

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE

• No prior experience or training required.

• No supervisory experience required.

SUPERVISORY RESPONSIBILITIES

• This position does not include supervisory responsibilities.

LICENSE & CERTIFICATIONS

• Driver's License (non-commercial) – must be state specific.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel and Outlook.

• Excellent customer service skills.

• Proficient in time management; the ability to organize and manage multiple priorities.

• Ability to take initiative and effectively adapt to changes.

• Recognizes an emergency situation and takes appropriate action.

• Able to establish and maintain a cooperative working relation.

• Able to use sound judgment; work independently, with minimal supervision.

'167662

General Responsibilities

Job Responsibilities

• Track lost and found items through internal systems.

• Request and receive purchase orders for items received.

• Ensure all required documents and invoices are scanned to Corporate office.

• Responsible for scheduling Gerber tows for impounded vehicles for Nashville, Knoxville and Chattanooga.

• Assist with data entry of vehicle vin numbers into DASH system.

• Print key tags, paperwork and issue either paper tag or hard tag for fleet vehicles.

• Provide support to Fleet Services Clerk as needed.

Mandatory Requirements

Skills:

• Strong organizational skills and have the ability to multitask.

• Must have good customer service skills.

• Strong typing skills.

• Proficient in Microsoft Office: Word, Excel and Powerpoint

EEO StatementHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Job Summary:

The Role:

• To make sure centralized accounting receives all necessary documentation to create accurate and efficient reports; to have verifiable and secure handling of cash in location (including, but not limited to the safe and deposits). To assist venue Business Manager with instituting and maintaining accounting controls by daily maintenance of cash and reconciliation of daily sales.

Responsibilities:

• Forward documents to Business Manager/Controller (i.e. purchase orders, invoices, check requests, band deposits, petty cash reimbursements and cash orders)

• Reconcile safe

• Issue banks to service staff

• Audit all checkouts

• Handle lost and found

• Create credit card manifests

• Retail comps

• Run "end of night" reports

• Reconcile petty cash

• Issue paychecks

• Drop change orders

• Issue change as needed

• Issue Point of Sales supplies as necessary

• Account for all party sheets/trades/gift certificates on a nightly basis

• Prepare Federal Express to central accounting

• Daily deposit of cash

• Conducts research of credit card disputes

• Create audited payments summary sheets

• Armored pick-up

• Close out all persons processing transactions

• Run miscellaneous credit cards

• Create banking manifests

• Complete band settlements

• Track party deposits

• Disburse, receive and log petty cash

• Audit staff banks

• Track employee incentive cards

• Issue and track usage of keys

• Input Accounts Payable

• Unique daily operational needs

Qualifications:

Required:

• 1-2 years experience with cash handling in a high volume facility

• Basic comprehension in Accounting and Math

• Knowledge of Microsoft Office (Word, Excel, Access and PowerPoint)

• Ability to communicate with staff and management

• Multi-task, meet tight deadlines and recognize and correct accounting errors

• High School Diploma

• Tolerance of all cultures, music and art forms

Preferred:

• Previous experience with cash handling in a high volume facility

• Previous Retail, Restaurant or Music Hall accounting experience

• Previous experience with accounting procedures

• College Degree

Physical Demands/Working Environment:

• Work environment is fast-paced

• Position requires extended periods of prolonged standing, bending, stooping, and reaching

• Must be able to lift or move up to 25 lbs using proper lifting techniques

• Tolerance of loud noises

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Assistant Head Housekeeper

Job Description Summary

Date: October 1, 2016 Dept./Division:

Hotel Operations Position Title: Assis. Head Housekeeper Reports To: Head Housekeeper

Loc. Number: Various Supervisor Title: Head Housekeeper

Location/Fl: Field Classification:

Employment Status: Full-Time Exempt:

Pay Rate: Hourly Non-Exempt: X

Basic Statement of Functions

.

Summary:
Assist in the management of the housekeeping and laundry operation of the hotel to ensure quality standards are met.

At the Town Pump Hotel Group we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service. This means we need team members that demonstrate the following service behaviors:

Make a connection with our guests and show them how important they are to us by taking time to acknowledge them in a friendly way.

Be helpful to our guests by being familiar with the hotel and the services offered as well as the local area.

Take ownership and play your part to get things done to make things easier for guests and your co-workers.

Job Specifications (Qualifications)

EDUCATION and/or EXPERIENCE:

High School diploma or GED or related experience in the area of supervision or equivalent combination of education and experience. Knowledge of general housecleaning and record keeping required.

LANGUAGE SKILLS:

Must speak fluent English. Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence and review industry periodicals.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out detailed written or oral instructions.

FMN505.doc 2

CERTIFICATES, LICENSES, REGISTRATIONS:

None.

OTHER SKILLS and ABILITIES

Ability to work in an atmosphere that is demanding, hot and requires varied physical actions.

Ability to be mature, neat in appearance, courteous, friendly, and know what to do or say in dealing with people.

Ability to work varied number of hours per week on a rotating basis.

Must display a high degree of pride and integrity in job performance.

Ability to learn and comprehend all company policies pertaining to his or her position and employment, including safety regulations and training.

Ability to possess high degree of confidentiality and the ability to work closely with the management team and staff members.

Ability to plan and implement housekeeping programs and policies and to work and communicate both in writing and verbally to management and staff.

Ability to create an atmosphere of harmony and instill an attitude of high morale within the department.

Ability to handle and understand employee problems.

Ability to keep accurate and up-to-date records and maintain files.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Assist in the supervision of all housekeeping and laundry team members.
2.Assist in the management of day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
4.Assist in the scheduling of staff members and assign extra days off according to the occupancy forecast.
5.Assist with deep cleaning program at least twice yearly.
6.Educate and train all new team members in their job duties as well as local, state, and federal laws and safety.
8.Inspects the housekeeping staff to determine if they are working as assigned and checks the quality and quantity of their work.
9.Checks all areas of the hotel (rooms, public areas, store rooms, etc.), especially places likely to be overlooked by staff members when cleaning.
10. Assist in the generation of supply requisitions, such as chemicals, equipment, etc.
11. Assist with regular meetings for the purpose of continued training and proficiency and keeps minutes of the meetings.
12. Assist in the maintenance of linen and supply inventory. Retires linen as necessary with approval of Head Housekeeper.
13. May be required to clean rooms and do laundry.
14. Assist in maintenance of a lost and found department and is responsible for all lost and found items. Determines the rightful owner of lost/found items. Disposes of lost and found items as appropriate or as directed by the General Manager.

FMN505.doc 3
15. Coordinate with Maintenance on required repairs.
16. Make time to interact with guests, solicit feedback and build relationships.
17. Perform the duties of the Head Housekeeper in his/ her absence.
18. Other duties as assigned by the Head Housekeeper.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift 30 lb. regularly and 50 lb. occasionally.

Ability to stoop, bend, kneel, walk, carry, lift, climb, and have manual dexterity.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work in an open office environment with frequent background noise.

Ability to work in an open environment with frequent interruptions and customer interaction.

Ability to work in a pleasant, but demanding, atmosphere.

Ability to tolerate cleaning solutions occasionally, wearing proper protective equipment..

Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

Prepared by: __________________________________________ Date: ____________

Supervisor reviewed: ___________________________________ Date: ____________

Final Review for File: __________________________________ Date: ____________