Lost And Found Clerk Job Description Sample

POSITION SUMMARY

The incumbent in this position is responsible for coordinating Lost and Found activity, dispatching security calls, monitoring incoming calls, maintaining security protection.

Overseeing all lost and found items for the property, this includes the documentation, retrieval, shipping, and transportation of the items. Responsibilities also consist of exchanging found cash to checks, donating all unclaimed properties, mailing out of claimed items, and providing detailed documentation of all items turned in and its final destinations. Job entails public relations, assisting guests/customers and employees as needed and maintaining order in the Lost and Found area(s) and in the interior areas of the hotel.

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

• Mans the Lost & Found office areas, answering all customer and staff's questions regarding the hotel and casino.

• Monitor all radio traffic, responds to all radio traffic directed to the control center (dispatch desk).

• Maintain a series of logs for record keeping of hotel's lost and found properties. Other record keeping functions will vary according to the needs of the department.

• Receive all incoming phone calls for security assistance throughout the hotel and casino.

• Receive all lost and found articles for the hotel and casino. Responsible for inventory, tagging and logging all items and will maintain articles in a safe and secure manner until items are claimed, mailed out, or donated.

• Retrieve all lost and found items from selected departments and secures items to their proper area(s)

• Follow proper procedures while, documenting and shipping items to guest.

• Maintain the storage area for the lost and found department, according to Company policy.

• Keep track of inventory and reorders supplies needed for their department.

• Responsible for maintaining constant contact with the Security Shift Supervisor. When decisions are necessary that are outside the scope of normal operating duties, instruction will be given by the Shift Supervisor.

• Maintain order on the Hard Rock Hotel and Casino property at all times, specifically in the exterior areas.

• Attends all safety/five-star training classes.

• Report unsafe or hazardous conditions.

• Assist patrons and employees on directions and proper procedures. Also assists hotel guests in locating their lost property.

• Check identification of all persons that appear to be under 30 years of age.

• Compose accident/incident reports and witness statements when necessary.

• Perform duties relevant to the interior security functions as needed at the direction of the Lead Security Officer or Security Shift Supervisor.

WORKING CONDITIONS

Must have ability to:

• Spend majority of shift in the Lost & Found office and storage areas, may be subject to varying levels of crowds, noise levels and smoke, when clerk is retrieving items throughout the property.

• Communicate effectively at all times, with customers as well as all levels of employees.

• Read and write legible reports.

• Identify and quickly respond to guest and employee concerns in a timely manner.

• Capable of lifting at least 40 lbs. when transporting lost items such as luggage, wheelchairs, and other heavy belongings.

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• Must be able to move at a rapid pace while retrieving items for guest waiting. Generally, in good physical condition due to possible stair climbing while retrieving and transporting lost and found items.

JOB QUALIFICATIONS

Must have effective communication skills. Must be bondable with no felony convictions.

Must have valid Nevada driver's license. Must be able to write clear, accurate and concise reports. Must be computer literate, capable of typing, and keeping detailed records of required information. Must possess filing and/or bookkeeping skills Must maintain confidentiality of sensitive information given. Must be able to sit or be mobile for the duration of their shift. Must display superior customer service while handle multi-telephone lines. Must be able to document, validate, and copy proper identification. The use of a copier, fax machine, multi-lined phones, computer, and other clerical office equipment will be mandatory. The skills required for this position can typically be acquired through two months of on the job training in dispatching security personnel, answering telephones and radio equipment, using common office equipment, as well as the computer programs being utilized in their department.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the Hard Rock.

• Perform the duties described in compliance with local laws and regulations.

• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.

• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.

• Consult Internal Control Procedures and Policy Manuals for guidance.

• Report illegal activity to Security or the appropriate levels of Management

From File

JOB SUMMARY:

Responsibilities of the Lost and Found Coordinator include, Organizing and logging of all property, maintaining of all Lost and Found logs and reports. Gathering information to return items to guests, conduct follow-ups on Lost inquiries when necessary. Preparing Lost and Found items for charity or return to employees. Coordinate cage receipts with accounting and casino cashier. Maintain Lost and Found items in the security lock-up. Coordinate Lost and Found items and logs with The Housekeeping Department. Work in Security Office as needed. Perform any and all added or requested duties by the Directory, Asst. Director or Supervisor.

ESSENTIAL JOB FUNCTIONS:

• Greet customers immediately with a friendly and sincere welcome; use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals, and airline shuttle service, etc… according to individual needs.

• Facilitates resolution of customer complaints through personal action, and coordination with other departments.

• Provide information and assistance based upon a comprehensive knowledge of the property and familiarity with amenities offered.

• Act as an ambassador of the hotel by selling the property to our guests. Marketing the property's restaurants, slot tournaments and promotions, show and events.

• Interface with other departments to attain a well-rounded knowledge of the property.

• Log of items into Lost and Found

• Organization of Lost and Found items

• Maintain Lost and Found Logs

• Prepare items for mailing to guest

• Prepare items to be given to charity and returned to employees

• Coordinate items and logs with Housekeeping

• Gather information and conduct follow ups of Lost Inquiries when necessary

• Coordinate cage receipts with Accounting and Casino Cashier

QUALIFICATIONS:

• High School Diploma required. College degree preferred.

• Ability to obtain/renew all government required licenses or certification, specifically a Las Vegas Metropolitan Police Department Gaming Work Permit

• Maintains a well-groomed appearance that reflects the professional image of the Security department.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to work and stand inside and outside, sometimes in heat excess of 115 degrees or cold as low as 10 degrees. Must be able to physically restrain adults who weigh more than 200 pounds. Must be able to respond calmly in crisis and stressful situations. Must be able to work independently. Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs. Must be able to lift and carry up to 50 pounds. Must be able to push or pull up to 150 pounds. Must be able to make rational decisions when handling guest and employee issues. Must be able to see and remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports. Responds to visual and aural cues. Must be able to read, write, speak, and understand English. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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POSITION OBJECTIVE

The successful candidate(s) will be responsible for the timely and efficient completion of guests, members and owners cleans. Assignment of all arrivals, site visits and show rooms to community's supervisor. Proper assignment and completion of all HOTSOS tickets. Confirmation of personnel as required by community schedule and effectively communicates instructions to crews pertaining to the daily work flow and other movements as directed by community dealer.

ESSENTIAL JOB FUNTIONS

• Performs all duties in a timely and professional manner.

• Dispatcher will pick up communities' keys from the security office at the beginning of the shift at 6:30am and return them at end of shift.

• Dispatcher will print all relate reports to open the house. Housekeeping daily reports, Lock offs Report Today and Tomorrow, traces and arrivals two days out.

• Dispatchers are responsible adding all Runners, housekeepers and supervisors Names in the zone sheets.

• Provide guests with service that anticipates their needs. Guest requests that can't be personally attended to by the employee are immediately referred to the department supervisor or manager.

• Continually communicates with Front Office and Field Managers of VIP & Owners.

• Inputs computer to maintain accurate and up-to-date room status information

• VIP's and Owners arrivals should be assigned to the Manager of each community when it applies a day prior when unit is not a check out.

• All services should be assigned on zone sheets according to Resort productivity standards and given to community supervisors to be distributed to team members along the master keys. Proper sign out key sheet must be signed when receiving a master.

• Assign guest requests to Facilities, Housekeeping, IT and Telecommunications staff. Dispatcher will input all reported issues into HOTSOS for proper distribution to the responsible outlets and completion based on resort respond time (15 minutes) and completion time (30 minutes) for all housekeeping calls.

• Answer telephones in a prompt, professional, courteous manner providing personalized guest service.

• Maintain accurate records of all performed jobs in housekeeping logbooks.

• Operate computers, radio base stations, paging equipment and multiple phone lines.

• Accurately prioritize incoming service calls and assign them to the appropriate team member or group.

• Provide for means of group wide communications, keeping all relevant staff members up to date on cleans issues and general hotel status as it relates to the department.

• Coordinate response of staff during emergency conditions in accordance with established procedures.

• Keep management informed of pertinent guest and personnel issues.

• Prepare room assignments and other Housekeeping assignments.

• Prioritize the preparation of VIP and queue rooms.

• Adhere to all performance expectations outlined in the Salamander Handbook.

• Communicate and coordinate with outside vendors and service providers.

• Organize departmental paper flow and reconciles zone sheets and keys at the end of shift

• Ensure that safety procedures are being followed and unsafe conditions or work practices are promptly reported.

• Is polite, friendly, and helpful to guests, management and fellow employees.

• Promotes and applies teamwork skills at all times.

• Maintains count of daily hours for all Housekeeping personnel.

• Maintains cleanliness and excellent condition of equipment and work area.

• Remains current with hotel information and changes.

• Attends appropriate hotel meetings and training sessions.

• Complies with hotel uniform and grooming standards.

• Complies with hotel standards, policies and rules.

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.

• Perform other tasks as assigned by management.

• Lastly, Dispatchers need to call all Do Not Disturb units and confirm with guest if they want their service done after hours. Also, Dispatcher must call three random guest and ask them about their housekeeping experience, in note it on the Housekeeping Dispatch Checklist.

EDUCATION/EXPERIENCE

• High school diploma required.

• Must be able to read, write and speak English.

• Bilingual (English and Spanish) preferred.

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The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

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Responsibilities

WHAT DOES A CLERK DO? Clerks work in various functional areas within the IRS, therefore your specific duties may vary according to assignments. As a Clerk you will perform various clerical duties such as maintaining records, extracting, sorting, numbering, batching, filing tax returns and related correspondence; receive, open, sort and distribute both incoming and outgoing mail; and screen documents, forms, and letters addressed or routed to various offices.

As a File Clerk, you will:

• Perform various clerical duties such as maintaining records,

extracting, sorting, numbering, batching, and filing tax returns and

related correspondence.

• Receive, open, sort and distribute both incoming and outgoing

mail.

• Screen documents, forms, and letters addressed or routed to various offices.

• Review and process outgoing mail. Maintain appropriate records

and/or logs for tracking and reconciliation purposes.

• Conduct searches and other follow up action on delayed shipments.

• Examine file materials to identify primary subject matter and

assign proper classification.

• Locate and withdraw file material or information from records to

meet the needs of users.

• Periodically review filed material in the light of ongoing programs or special projects.

General clerical work experience: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Examples of General Clerical experience may be; filing clerk, cash register and maintaining files.

You may also qualify based on a combination of education and experience.

EDUCATION

Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration. For a listing of services which can perform this evaluation, you may visit the National Association of Credential Evaluation Services, Inc.'s web site at http://www.naces.org/.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Supervisory status

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Promotion Potential
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• Requirements

HelpRequirements Conditions of Employment

• Refer to Other Information.

• Click "Print Preview" to review the entire announcement before applying.

• Must be a U.S. Citizen or National.

The work requires long periods of standing, bending, lifting, and carrying files or other materials; uses a computer to research, input, and extract data, and requires recurring lifting and carrying of files or cartons of moderate weight (up to 50 pounds). Performs other duties as assigned.

Qualifications

You must meet the following requirements by the closing date of this announcement.

Applicants must be at least 18 years of age or older, or at least 16 years of age or older, and meet one of the following: (1) have graduated from high school or have a certificate equivalent to graduating from high school; (2) have completed a formal vocational training program; or (3) have a statement from school authorities agreeing with the decision to pursue employment rather than continuing your education.

BASIC REQUIREMENTS:

GS-4 LEVEL: One (1) year or twelve (12 months) of general experience equivalent to the next lower grade (GS-03) in the Federal government. General experience - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. OR Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school. OR A combination of education and experience equivalent to that described above.

• The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

• To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

Job Summary:

The Role:

• To make sure centralized accounting receives all necessary documentation to create accurate and efficient reports; to have verifiable and secure handling of cash in location (including, but not limited to the safe and deposits). To assist venue Business Manager with instituting and maintaining accounting controls by daily maintenance of cash and reconciliation of daily sales.

Responsibilities:

• Forward documents to Business Manager/Controller (i.e. purchase orders, invoices, check requests, band deposits, petty cash reimbursements and cash orders)

• Reconcile safe

• Issue banks to service staff

• Audit all checkouts

• Handle lost and found

• Create credit card manifests

• Retail comps

• Run "end of night" reports

• Reconcile petty cash

• Issue paychecks

• Drop change orders

• Issue change as needed

• Issue Point of Sales supplies as necessary

• Account for all party sheets/trades/gift certificates on a nightly basis

• Prepare Federal Express to central accounting

• Daily deposit of cash

• Conducts research of credit card disputes

• Create audited payments summary sheets

• Armored pick-up

• Close out all persons processing transactions

• Run miscellaneous credit cards

• Create banking manifests

• Complete band settlements

• Track party deposits

• Disburse, receive and log petty cash

• Audit staff banks

• Track employee incentive cards

• Issue and track usage of keys

• Input Accounts Payable

• Unique daily operational needs

Qualifications:

Required:

• 1-2 years experience with cash handling in a high volume facility

• Basic comprehension in Accounting and Math

• Knowledge of Microsoft Office (Word, Excel, Access and PowerPoint)

• Ability to communicate with staff and management

• Multi-task, meet tight deadlines and recognize and correct accounting errors

• High School Diploma

• Tolerance of all cultures, music and art forms

Preferred:

• Previous experience with cash handling in a high volume facility

• Previous Retail, Restaurant or Music Hall accounting experience

• Previous experience with accounting procedures

• College Degree

Physical Demands/Working Environment:

• Work environment is fast-paced

• Position requires extended periods of prolonged standing, bending, stooping, and reaching

• Must be able to lift or move up to 25 lbs using proper lifting techniques

• Tolerance of loud noises

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

The Guest Relations Clerk position performs work of a varied and routine nature, which includes providing guest service, performing a number of registration functions, point of sale transactions, and/or assisting with other department work. Once trained, employees must be able to perform with minimal supervision in a fast-paced leisure facility environment.

The starting range of pay is dependent on qualifications and experience of each individual candidate. Proficiency in Spanish and/or another language is preferred for this position. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee's fluency in Spanish, Hmong, and/or Laotian.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The mission of every employee at the City of Westminster is to deliver exceptional value and quality of life through SPIRIT. The City measures each employee by the ability to adhere to the City's core values of Service, Pride, Integrity, Responsibility, Innovation, and Teamwork.

This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and recreational trails. This position works towards the accomplishment of the Departments mission: "Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy."

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority

• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback

• Act as an ambassador by understanding and fostering the organization's mission and vision

• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner

• Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior

• Address difficult or contentious issues in a constructive manner

• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate

• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization

• Work to continuously improve the efficiency and effectiveness of the service or product being delivered

• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives

• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments

• Recognize personal strengths and weaknesses, and target areas for personal self-development

• Demonstrate initiative in performing job tasks

• Exhibit problem-solving skills leading to sound judgment and quality decisions

• Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently

• Communicate effectively with individuals and groups using clear and concise verbal and written communications

• Demonstrate accountability for work, and take ownership in job performance

• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific – Every employee in this position must be able to:

• Demonstrate knowledge of current guest service and business practices, using office equipment and computer software

• Demonstrate excellent skills in guest/host relations

• Learn routine business procedures within 6-month training period and access information.

• Understand and carry out oral and written instructions

• Handle consistent cash transactions accurately

• Assist the public and City staff in a friendly and helpful manner establishing effective working relationships

• Maintain moderately complex records diligently and accurately

• Work in a high-usage/fast-paced recreation facility environment

• Demonstrate knowledge or experience in the operation of standard office equipment including the personal computer, telephone, copy machine, and cash drawers

• Demonstrate familiarity with Microsoft Windows and recreation software

Every employee at the Guest Relations Clerk II level must also be able to:

• Demonstrate skills and abilities in facility operations, including extensive knowledge of the recreation facility and City operations

• Demonstrate extensive skills and knowledge in computerized registration processes

• Order supplies and forms, and organize and restock inventory

• Demonstrate skill in accounting/billing programs

• Demonstrate proficiency working with other computer software programs such as Excel and PageMaker

• Work closely with Recreation Facility Supervisor, Facility Assistants, program staff, and instructors to ensure effective guest service

• Assist with facility monitoring and set-up of equipment

• Demonstrate knowledge of and ability to work at all Westminster Recreation clerical stations

• Assist in booking of facility rentals and group usage

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities, and Tasks

Guest Relations Clerk I
1.Perform reception and guest relations duties in a fast-paced, high volume environment, which may include:

• Selling membership passes, taking program registrations, completing point of sale transactions and merchandise sales, making court reservations, taking general admissions, performing ID verifications, and handling high-volume telephone calls

• Directing individuals to proper locations, providing information, and other activities that serve the center guests

• Scheduling rooms and birthday parties and assisting with rental requests

• Maintaining, ordering, and inventorying coffee, office and pro shop supplies, and displays
  2.Complete accurate transactions (cash, check, credit card, gift card) and reconcile at end of shift
  3.Sort and file various types of correspondence, material, and documents
  4.Assist in marketing efforts including proofing seasonal brochures, flyers, and special campaigns
  5.Provide information related to department facilities, programs, and activities using phone, e-mail, and personal contacts
  6.Monitor guest adherence to facility policies and procedures and report disruptive behavior
  7.Assist in the maintenance of various records and manuals such as inventory, activity reports, billing, receipts, membership passes, reservations, and minor financial account.
  8.Assist in the scheduling, tracking, paperwork, and supervision of community service workers and volunteers
  9.Serve on committees as needed such as facility Safety Committee, SilverSneakers, and special events

10. Maintain lost and found
11. Maintains regular and punctual attendance

This position progresses to a Guest Relations Clerk II position ($15.06 - $19.28 per hour), which requires a minimum of one (1) year of experience as a Guest Relations Clerk I at the City of Westminster and demonstrated proficiency in all duties and responsibilities of the Guest Relations Clerk I classification.

Guest Relations Clerk II

Advancement to Guest Relations Clerk II may be considered after one (1) year of service and depending on the needs of the organization.
1.Perform all Guest Relations Clerk I functions
2.Assist with pro shop inventory control and merchandise ordering
3.Order, organize, and re-stock supplies, materials, and forms
4.Provide initial and ongoing training to Guest Relations Clerk I and substitutes
5.Perform light custodial duties, equipment set-up, and locker room assistance as needed
6.Maintains regular and punctual attendance
7.Support Recreation Program staff

Other Duties and Responsibilities for Guest Relations Clerk I and II
1.Conduct facility tours for potential new members
2.Monitor participants and activities in the facility
3.Assist in the training of newly-hired Guest Relations Clerks and substitutes.
4.Attend required number of City of Westminster training sessions

Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City's discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications

Required:

• Must be at least 18 years of age

• Graduation from high school or GED

• Must possess or be able to obtain first aid, AED and CPR Certification within sixty (60) days of hire

• Keyboard speed of 25 words per minute

Preferred:

• Familiarity with current computer applications, specifically RecTrac

• Cash handling experience

• A minimum of one (1) year customer service experience in a fast-paced environment

• Knowledge of Spanish and/or other languages

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements

Work is both sedentary in nature, and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; computer use; frequent walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods

• Frequent squatting, bending, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional kneeling, crawling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies

• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment

• Frequent lifting, carrying, pushing, and pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing, and pulling of up to fifty (50) pounds with dollies and carts; infrequent lifting, pushing, and pulling of up to one hundred (100) pounds with dollies and carts

WORKING CONDITIONS

Work is constantly indoors and is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.

Required Materials and Equipment

Cash register, telephone, fax machine, photocopy machine, calculator, scanner, books and files, personal computers, and other standard office equipment.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification

• Drug screen

• Must be legally entitled to work in the United States

Overview

Location: Ardmore, OK Department: OK Part-time Inventory Control Clerk Level I Reports To: Lany Medrano

Your Role: Maintain accurate inventories in the warehouse management and I Series computer systems. Also recovering lost or found product back into the system.

• Review and research any product quantity discrepancies that occur during the receiving, storing, shipping and delivery of product

• Prepare count materials

• Make appropriate inventory adjustments

• Reviewing other assigned discrepancies

• Verification and correction of lot controlled products

• Operate material handling equipment

• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

Role Specifics:

• Mostly office environment

• Verification of product in slot of lost and found area within the warehouse

Warehouse environment with temperature extremes varying from high heat/humidity to below zero which

Qualifications

We Need You To Have:

• High School Diploma or General Equivalency Degree

• Proficient math skills

• Knowledgeable in Microsoft programs

• Excellent organizational and time management skills

• Problem solving skills

We'd Like You To Have:

• Bachelor's Degree

• Previous work in inventory control

• Warehouse inventory background

• AS400 & Warehouse Management Systems

What Can Dot Offer You?

As a family-owned and -operated company for the past 55 years, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:

• Significant advancement opportunities

• Competitive medical, dental and vision plans

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Provide guests with service that anticipates their needs. Guest requests that can not be personally performed by the supervisor are immediately referred to the manager or director.

Job Specific

• Ensures hotel security through key control

• In charge of safety and proper use and storage of hazardous chemicals

• Advises manager of rooms requiring repairs

• Writes work orders for guest room repairs

• Inspects guest rooms to ensure housekeeping standards are achieved

• Trains housekeeping employees in professional knowledge and skills according to the departmental standards

• Housekeeper's Course Outline, Standards and Procedures

• Makes sure VIP rooms are provided with appropriate extra amenities and services

• Able to perform all duties and responsibilities of housepersons, room attendants and public spaces attendants

• Ensures that employees are committed to all Standards and Procedures and the hotel's mission statement

• Communicates constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possible

• Solves any problems in their assigned area (i.e. valuables left unsecured in guest room; DND lights all day long; etc.)

• Provides employees an outstanding model of professional conduct, high morale and guest service

• Demonstrates excellent Guest Relations skills

• Performs additional duties and responsibilities as requested

• Ensures that employees turn in lost and found

• Reports any accident that occurs to manager

• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance

• Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.

• Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs

• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings

• Greets and interacts with guests in an outstandingly friendly and professional manner

• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed

• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect

• Provides training for employees regarding department policies and procedures, operation of equipment, and daily tasks

• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance

• Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture

• Counsels employees regarding both positive and negative aspects of their performance

• Ensures that lost and found items are turned into Security

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Complies with hotel uniform and grooming standards

• Is polite, friendly, and helpful to the guests, management, and fellow team members

• Attends all appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment, and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with safety regulations and procedures

• Complies with hotel policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

Qualifications

• Previous Housekeeping experience required

• Must have good English skills (read, write and speak)

• High school diploma preferred

• Must be able to give direction to Housekeepers

• Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations

• Requires extensive standing, walking, lifting and bending

• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

• Able to work a flexible schedule, including weekends and holidays

• Must be customer-service orientated and have excellent hospitality skills

Physical Demands

It is required by this position that one will be:

• On their feet over 2/3 of the time

• Walking over 2/3 of the time

• Reach with hands and arms under 1/3 of the time

• Using hands to handle, feel or point over 2/3 of the time

• Stooping, kneeling, crouching, crawling under 1/3 of the time

• Using their listening and communication skills over 2/3 of the time.

There are special vision requirements that we ask for and they are:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

JC Resorts has been a proven leader in the management and operation of golf and resort properties since 1971. Our diverse entities are united by the same authentic vision - MAKING MEMORIES.

EVERY GUEST. EVERY TIME. That means impeccable service without stuffiness, attention to detail without stifling formality and comfortable accommodations without the trace of pretentiousness. We revel in the unique and offer a customized approach to maximize the performance individual properties while enhancing their distinctive character.

JC Resorts has an exciting opportunity for a customer focused, detail oriented Security Officer / Graveyard / Full Time with strong communication and multi-tasking skills. Based at the Surf & Sand Resort, this role is responsible to protect the hotel, its guests, and its employees from personal injury, and from loss or damage of property.

To provide assistance to guests and hotel departments. Current California guard card and CPR/First Aid certification is required. Previous Hotel experience preferred.

Surf and Sand Resort offers career advancement opportunities and excellent benefits including...

• Medical, Dental, and Vision Insurance

• Life Insurance

• 401K Plans

• Paid Time Off

• Complimentary Meals

• Uniforms

• Tuition Reimbursement Discount Programs

ESSENTIAL DUTIES:

To follow all specified procedures to provide personal, sincere customer service to hotel guests, including safely parking and securing guest vehicles; greeting and orienting arriving guests; assisting guests to and from their rooms; picking up and delivering amenities, laundry, mail, parcels, and other requested items; providing ice and giving direction.

To actively promote the hotel's services and facilities to visiting guests.

To visually examine cars for pre-existing damage and scratches prior to parking a guest vehicle and to make notations as necessary.

To promptly respond to service requests from guest and fellow employees for maintenance issues.

To respond to all guest and hotel requests, and emergency situations in a timely and professional manner.

To continuously patrol and inspect assigned areas as scheduled, and promptly report all irregularities, hazardous conditions, and suspicious occurrences.

To enforce, while on duty, all company policies, and city, county, state, and federal laws and ordinances.

To act to maintain orderly and safe conduct of all guests and employees while on premises.

To act to prevent unauthorized removal of guest or hotel property from the rooms, common areas, operations, or premises.

To assist, as directed, to facilitate parking on property during hotel functions.

To daily ensure proper lock-up and safety procedures, as specified, in all designated areas.

To assist, as directed, to investigate incidents of suspected theft or misconduct by employees.

To administer First Aid and CPR to guests and employees, as needed, following all precautions as specified in blood-borne pathogens plan.

To properly investigate and document, as specified, all guest and employee incidents relating to illness, injury, and theft or damage of property.

To be completely familiar with all standard procedures for responding to all types of emergencies.

To promote employee awareness of safety and familiarity with specific emergency procedures.

To comply with and enforce among Surf & Sand Hotel staff, all company safety regulations.

To satisfactorily perform, as directed, routine daily administrative tasks, including key control and daily filing of reports and logs.

To satisfactorily perform, as directed, routine weekly administrative tasks including updating company-owned vehicle registration; group activity board maintenance; restocking inventory of workers' comp and Security Department forms; and maintaining key boards.

To monthly conduct and document, as directed, inspections of fire extinguishers, guest rooms, alarm panels, and hallway smoke detectors and emergency lights.

To monthly inventory Security equipment, including flashlights, light sticks, and reporting documents, and promptly report any shortages or problems.

To conduct monthly inspection of Security officers' key sets, to ensure all are accounted for and are in usable condition.

To yearly update CPR/First aid certificates of Security staff.

To satisfactorily perform, as directed, routine service tasks for the hotel, including making employee name badges, cutting or ordering honor bar keys, and handling Lost and Found articles.

To follow all specified procedures to correctly handle cash.

To follow all policies and procedures of JC Resorts LLC.

To promptly report any conditions that might hinder Security operations.

To maintain the cleanliness and safety of work areas at all times.

To practice safe work habits at all times, to avoid injury to self and others, including the safe operation of all power-driven machinery.

To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.

To attend all mandatory meetings as directed.

To perform other tasks, including cross-training, as directed.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required.

AA degree in Police Sciences or related field preferred. English fluency required. Spanish fluency preferred.

Valid California driver's license required. Proof of personal automobile insurance coverage required. DMV record must be free of any incidence of reckless driving, or excessive speeding citations.

Current California guard card and CPR/First Aid certificate required. Must have minimum two years law enforcement, military, or security experience. Familiar with "Powers to Arrest." Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.

Must never have been convicted of a felony or other crimes or offenses involving moral turpitude and inappropriate conduct both at the time of hire and during the term of employment. Basic typing and clerical skills preferred. Previous hotel experience preferred.

SKILLS AND APTITUDES: Diplomatic and calm.

Detail oriented. Organized and efficient. Safety-minded.

High quality standards for production and service. Courteous, friendly manner. Customer service focus.

Good team player. Honest and trustworthy. Strong communication and interpersonal skills. Decisive. Able to work productively with little supervision.

WORKING ENVIRONMENT: Works approximately equal amounts of time in/outdoors.

Minimal exposure to hazardous substances and fumes. Bi-level structures. Extensive property.

Indoors: temperature controlled, clean, and well-lighted office. Outdoors: Exposed to weather conditions. Walks on all surfaces, including carpet, concrete, grass, and uneven tile.

Possible exposure to blood-borne pathogens. PHYSICAL DEMANDS: Walks/stands approximately 75% of shift.

Drives/sits approximately 25% of shift. Uses personal computer approximately 5-20% of shift. Must be able to respond quickly to emergencies in any part of property.

Bends, stoops, and reaches to perform routine job tasks. Frequently required to handle and move objects weighing up to 50 lbs. over short distances. Flexibility and good reflexes required to operate electric carts.

Must be able to work rotating shifts. Frequent use of stairs, daily.

JOB CLASSIFICATION: The position is classified as Part-Time and, upon completion of the Introductory Period, the employee is eligible for certain benefits outlined in the Employee Handbook. Notwithstanding the foregoing, the Company reserves the right to amend, change or discontinue the policies, practices and benefits described in the handbook at any time and without notice.

Surf & Sand Resort/JC Resorts is an Equal Opportunity Employer M/F/V/D