Mains And Service Supervisor Job Description Sample
Member Service Supervisor Job
BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we're a multibillion dollar operation with more than 200 clubs in 16 states from Maine to Florida.
While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members love us for providing a supportive and engaging workplace that's committed to developing great talent.
If you're a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ's offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you succeed.
MEMBER SERVICES SUPERVISOR
Front Line Supervisors are responsible for ensuring that member purchases are efficiently processed through the front line. Additional responsibilities include but not limited to:
Training, scheduling breaks and assigning work to cashiers
Assisting with register transactions (e.g., voids, credit card and check verifications)
Assisting members with courteous and friendly customer service
Strong interpersonal and organizational skills required
Prior front-end experience and basic math skills preferred
Minimum Age Requirements:
Must be at least 16 years of age.
BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.
Nearest Major Market: Bridgeport
Nearest Secondary Market: Danbury
Supervisor Food Service - Dietary (Soch)
- Supervisor Food Service – Dietary (Sisters of Charity Hospital):
Promote, monitor and maintain a positive service culture. Coordinates, directs, supervise department activities to include food preparation, production, assembly, service and distribution for patients/residents, associates, visitors and others (including guests or catered events). Ensure adherence to standardized recipes, menus and safe handling practices. Organize cleaning and sanitizing of work areas, equipment, and small wares. Provides input to Director, Clinical Manager and Production Manager regarding departmental operations. Assist in obtaining operational goals, including but not limited to; food and menu costing, menu planning, staff training and evaluation, purchasing and budgeting.
Demonstrates knowledge of and complies with established hospital and department policies, procedures and objectives, standards for hygiene and personal appearance; CHS Mission; performance improvement program, safety, environmental and infection control standards.
REPORTS TO: · Sisters of Charity – Main Street
- Director of Food and Nutrition Services · Sisters of Charity – St. Joseph Campus – Food Service Manager
SUPERVISORY RESPONSIBILITIES: All staff level members of the Food and Nutrition Service department.
SKILL AND EDUCATIONAL REQUIREMENTS (MINIMUM):
- High School graduate
- A.A.S. degree in Food and Management or equivalent education and skill/knowledge required
- HACCP/Serf – Safe certification preferred.
One-year Healthcare Supervisory Food Service experience preferred
Experience in food service preferred
KNOWLEDGE, SKILLS, ABILITY:
Ability to read, write and follow oral and written instructions
Strong written & verbal communication skills
Demonstrates computer and math skills
Ability to effectively interact with a diverse work group
Ability to manage multiple tasks and job responsibility
Able to meet specific time frames and demonstrates problem-solving skills.
SPECIAL REQUIREMENTS (TECHNICAL/PHYSICAL):
Considerable physical effort (lifts/ carry 25 pounds or greater). Prolong, extensive and considerable standing/walking. Lifts supplies/equipment. Pushes/pulls or moves/lifts equipment/supplies. Manual dexterity and mobility required. Considerable reaching, stooping, bending. Kneeling and crouching.
Exposed to hazards from electrical/mechanical equipment. Exposed to housekeeping/cleaning agents. Chemicals. Subject to flammable, explosive gases cuts and burns. Subject to varying and unpredictable situations. Exposed to hazards of steam and heat and varying degrees of kitchen elements. Standing and walking most of the day.
Extreme Cold: temperature cold enough to cause marked bodily discomfort
Extreme Heat: temperature hot enough to cause bodily discomfort
Moisture: frequent contact with water and other liquids
ACTIVITY & STRENGTH: (MEDIUM)
Low Lift (floor to knuckle): Occasional 0 to 2.6 hours/day (21-50 lbs.); Frequent 2.7 to 5.3 hours/day (11-20 lbs.); Constant 5.4 to 8 hours/day (1-10 lbs.)
Mid Lift (knuckle to shoulder): Occasional 0 to 2.6 hours/day (21-50 lbs.); Frequent 2.7 to 5.3 hours/day (11-20 lbs.); Constant 5.4 to 8 hours/day (1-10 lbs.)
High Lift (shoulder and above): Occasional 0 to 2.6 hours/day (21-50 lbs.); Frequent 2.7 to 5.3 hours/day (11-20 lbs.); Constant 5.4 to 8 hours/day (1-10 lbs.)
Full Lift (floor to shoulder): Occasional 0 to 2.6 hours/day (21-50 lbs.); Frequent 2.7 to 5.3 hours/day (11-20 lbs.); Constant 5.4 to 8 hours/day (1-10 lbs.)
Carry: Occasional 0 to 2.6 hours/day (21-50 lbs.); Frequent 2.7 to 5.3 hours/day (11-20 lbs.); Constant 5.4 to 8 hours/day (1-10 lbs.)
Push: Occasional 0 to 2.6 hours/day (21-50 lbs.); Frequent 2.7 to 5.3 hours/day (11-20 lbs.); Constant 5.4 to 8 hours/day (1-10 lbs.)
Pull: Occasional 0 to 2.6 hours/day (21-50 lbs.); Frequent 2.7 to 5.3 hours/day (11-20 lbs.); Constant 5.4 to 8 hours/day (1-10 lbs.)
Overall Strength Category: Occasional 0 to 2.6 hours/day (21-50 lbs.); Frequent 2.7 to 5.3 hours/day (11-20 lbs.); Constant 5.4 to 8 hours/day (1-10 lbs.)
Dictionary Of Occupational Titles
Constant (C) 67-100% Workday
- Frequent (F) 34-66% Workday
Occasional (O) 0-33% Workday
Not Present (N)
- Job Demand
Walk – Frequent
Climb Stairs – Occasional
Stoop – Frequent
Kneel – Occasional
Crouch – Occasional
Reach (immediate) – Frequent
Reach (overhead) – Occasional
Handling – Frequent
Sitting – Occasional
Standing – Constant
HR Use Only: NYS DOL HR Use Only: WW HR Use Only: HH
Insurance Service Supervisor
Responsible for daily supervision, managing employee satisfaction, and coaching and developing their team while maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Interview and select personnel
Communicate to management regarding issues affecting the performance of the staff or customer satisfaction
Continuously consider process improvements and implement best practices
Ensure all critical operational metrics are achieved such as service levels, customer care, productivity standards, customer satisfaction scores
Hold frequent development discussions
Compile and conduct performance appraisals and checkpoint meetings
Identify training needs and evaluates current training methods to maximize individual performance and unit flexibility
Research and resolve escalated requests and or complaints from internal and external customers
Coach and provide leadership in team, daily support to team members with issues; motivates others to excel
Promote teamwork through consistency, reliability and group cohesiveness
Effectively communicate within Policy Operations with other business partners and third parties, demonstrates managerial courage when communicating with Senior Leadership
Review and report work volume and Operational results
Back up unit personnel as needed
Answer policy level requests such as policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts,and refunds
Handle situations independent of a Manager with ability to resolve conflicts and empathize with customers
Provide superior service by delivering a WOW experience for both independent agents and National General Insurance customers
Share feedback when training opportunities are identified
Effectively communicate through oral and written communication
Handle administrative work; time cards, reports, spreadsheets
Assist with budget variances as needed
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED) required
Demonstrate exceptional leadership, diplomacy,and coaching/mentoring skills
Must possess effective verbal and written communication skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work independently as well as collaboratively in a team environment
Ability to successfully complete HIPPA certification annually (Health)
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
Demonstrated integrity within a professional environment
Ability to adapt to new situations and learn quickly
Ability to multi-task and manage several systems on a daily basis
Demonstrates excellent problem solving and decision making skills
High degree of dependability, motivation and flexibility
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Associates or Bachelor Degree, or equivalent leadership experience
Ability to type a minimum of 30 words per minute
Demonstrates in-depth knowledge of structure, functions, flow, and procedures of Policy Operations
Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products is preferred
Active Property & Casualty License preferred
- About National General Holdings:
National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!
Companies and Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:
Medical, Dental, Vision benefits
Life and Short/Long Term Disability Insurance
401k w/ Company Match
Company Paid Holidays & Generous Time-off policy
Employee Discount Program
Career Advancement and Development Opportunities
On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
On-site Fitness Center (Cleveland and Dallas offices)
Subsidized parking (Cleveland office)
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Service Expert Supervisor
LOCATION 2800 N. Main St Walnut Creek CA 94597
At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people
The Service Expert Supervisor (SES) assists the Assistant General Manager (AGM) in delivering the best guest andmember experience through execution of our service promise, and in club success routines. They play a role in the development and training of the Service Expert team. The SES will be a manager of others with some or all of the Service Experts reporting directly to the SES as defined by the AGM.
ESSENTIAL DUTIES & RESPONSIBILITIES
Deliver Member Experience
Ensure that all club members receive the highest level of customer service maximizing their experience.
Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club
Ensure that Service Expert team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
Support member retention by advocating for the best member experiences and operational processes in the club
Proactively engage club member base, regularly greet and interact with members
Resolve member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters
Handle member service issues to include: Personal Training, Lost and Found items, change of address, EFT setup or change, and questions regarding billings and payments
Assists in the planning and implementation of retail promotions and merchandising
Operate the POS System and make recommendations on retail products
Keep front desk area and lobby clutter free and orderly
Perform general cleaning duties to include hourly locker room checks
Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
Assist AGM and GM in providing direction to third party janitorial service
Deliver Guest Experience
Provide a welcoming and transparent guest experience for potential new members which can include registration, tours, addressing questions and concerns, presenting membership options and offering passes to try out the gym.
Responsible for assisting and directing guests, monitoring incoming inquiries and ensuring proper check in procedures are followed.
Support guests as needed with the completion of our digital guest registration system
Answer inquiries regarding membership options and club amenities to assist with the decision to join
Provide tours of the club facility at the request of the guests to assist with their decision to join.
Complete all new member onboarding SOPs such as cardless check-in and easy pay enrollment.
Follow-up with past guests and guests on trial passes per current SOP
Assists AGM and GM with the training and development of a strong Service Expert team hat delivers club goals and creates year over year membership growth, while reflecting company values
Staffing and Development
Maintain a fully engaged and high performing Service Expert team that aligns with company values and goals.
Models the 24 Hour Fitness core values during his or her leadership to ensure high level member and team member satisfaction
Support the training & development of the Service Expert staff on 24 Hour Fitness success routines, SOPs, and objectives
Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals
Offer career growth and advancement opportunities
Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
The SES is expected to develop a broad skill set in all aspects of club operations in order to understand the roles of others
The SES is able to 'step in' to assist members and team members to resolve issues in all areas of the business
The SES's development may involve formal cross-training, and/or informal activities
Implement new operational procedures and company directives
Follow-up with compliance checks by monitoring club systems and employee performance
Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, file organization, member check-in, computer check-in, telephone inquiry, guest registration and check-in, master appointment book, cash handling, etc.
Maintain an efficient "back office"
Review daily reporting and prepare daily paperwork per daily success routines and SOP
Support AGM with making bank deposits and executing cash management success routines
Support AGM with the ordering and maintenance of club supplies.
Support AGM with proper inventory receiving and inventory control activities per success routines and SOP
Knowledge, Skills & Abilities
Strong customer service skills.
Strong communication skills both oral and written.
Attention to detail.
Minimum Educational Level/Certifications
High School diploma or General Educational Development (G.E.D.).
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.
In California Clubs, Trustline Registration is required.
Minimum Work Experience and Qualifications
Must have 1-2 years' experience in customer service function. Retail environment preferred.
Previous supervisory experience preferred.
Basic computer skills.
Physical Demands/ Environmental Conditions
While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.
Frequently required to lift and/or move up to 45 lbs.
While performing the duties of this job, regularly exposed to moving mechanical parts.
The noise level in the environment is occasionally loud.
Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
FUNCTIONAL GROUP Club Management
Customer Service Supervisor
LOCATION 1055 South Main St Manteca CA US 95337
If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Customer Service Supervisor! Are you a proven leader who understands the value of building strong teams and partnerships to drive results?
Can you coach a diverse team of associates on how to deliver exceptional customer service, while providing regular feedback in the moment to consistently shape behaviors? Can you create a positive environment for customers and associates that emphasizes respect and professionalism? If so, this may be the right role for you!
Customer Service Supervisors are customer support specialists who lead the customer service team in providing all Burlington customers with an exceptional, friendly, and professional customer service experience at all times. You'll lead by example and provide feedback to team members on a regular basis to reinforce customer service best practices. Customer Service Supervisors understand that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company.
Direct cashier coverage and customer flow at the front of lines to ensure efficient service
Assist management team in communicating promotions and company updates
Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
Support training for associates in the areas of customer service and company standards, policies and procedures
Perform other tasks as assigned by manager from time-to-time
Candidates must be able to work a flexible schedule; including nights, weekends and holidays as required.
…are excited to deliver great values to customers every day;
…take a sense of pride and ownership in helping drive positive results for a team;
…are committed to treating colleagues and customers with respect;
…believe in the power of diversity and inclusion;
…want to participate in initiatives that positively impact the world around you;
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Posting Number 2018-92139
Address 1055 South Main St
Shopping Center Mission Ridge Plaza
Zip Code 95337
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Store Associate
Customer Service Supervisor
Incumbent assists Customer Care Manager with day-to-day activities of the department. In collaboration with CS
Manager, incumbent determines appropriate distribution of accounts, orders, and workload amongst team members to assure appropriate coverage. Incumbent works with production and shipping departments to ensure customer commitments are met based on timeliness and accuracy; and, service levels are consistently exceeded from a quality perspective. Incumbent communicates as necessary to customer, and all internal functions potential issues and/or concerns.
Primary Job Functions
Monitors production output within the department to ensure all employees are appropriately trained and following departmental process and procedures
Participates in ISO reviews
Attends informational meetings and disseminate information as needed
Promotes teamwork within the department and cooperation with other teams and departments
Monitors and ensures department reviews and addresses Customer Care reports
Participates in the periodic review of employees for performance and salary evaluation.
Manages accounts as assigned
Acts in capacity of Customer Care Manager as necessary
Periodic travel required
Strong verbal and written communication skills
Solid understanding of Berry's ERP system
Demonstrated leadership skills
Proven management experience and ability to motivate and inspire others
Ability to foster and develop a team atmosphere
Proficient in MS Office applications and Lotus Notes
Organized, detailed, with strong multi-tasking skills
Education and Experience Level
- 4-year undergraduate degree preferred
- 5-7 years of Customer Care experience preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities and Requirements
Finger dexterity: using primarily the fingers to make small movements such as typing, picking up small objects or pinching fingers together.
Talking especially where one must convey detailed information or important instructions or ideas accurately, loudly or quickly.
Hearing: able to hear average or normal conversations and receive ordinary information.
Visual: average, ordinary visual acuity necessary to prepare or inspect documents, products or operate machinery.
Physical: mainly sedentary work; sitting most of the time; exerts up to 25 lbs of force occasionally.
Mental Activities and Requirements
Reasoning: ability to apply logical or scientific thinking to a wide range of intellectual and practical problems; ability to deal with concepts and variables.
Mathematics: ability to use mathematical skills.
Language: ability to read customer documents and reports, professionally communicate via phone and email.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee will work in an office environment.
Other Job & Conduct Expectations
Abide by all company policies and procedures as outlined in the Employee Handbook
Safety is number one priority - both the safety of the incumbent and co-workers. At all times incumbent is expected to act in accordance with the Company's published safety policies and procedures.
Other Job & Conduct Expectations
Housekeeping as it relates to the orderliness of personal work space and common office areas is required to be maintained at all times by the incumbent.
Teamwork is essential to this position. Incumbent must at all times exercise excellent communication skills and interpersonal behavior in order to produce the highest level of customer satisfaction possible. This applies to both employees (internal) and external customers.
Office Working Conditions and Ergonomic Detail
Incumbent must be able to work in an office setting – open or closed spaces and with or without windows – subject to florescent lighting. Incumbent must be able to adapt to prolonged periods of sitting at a desk in front of a computer screen and regular hand positioning on a keyboard. Incumbent must also have the ability to work productively, while managing distractions and frequent interruptions typically experienced in an office environment. At times may be required to visit other plant facilities where temperatures will fluctuate and noise levels increase.
Nothing in this job description restricts management's right to assign or reassign duties or responsibilities at any time in order to meet the needs of the business. Management can adjust shift times and/or work schedules to meet the needs of the business.
Food Service Supervisor - NFS Production Services
Location: UNC Medical Center Hillsborough
Shift: 1-9:30pm, Varies with department needs, rotating weekends and some holidays required
Location: UNC HILLSBOROUGH
Shift: 1-9:30pm, Varies with department needs, rotating weekends and some holidays required
We are looking for a candidate to fulfill the full time position of a Food Service Supervisor located at UNC Healthcare in HILLSBOROUGH. We currently operate a multi-faceted operation which include retail, catering, patient dietary and production areas.
This position primarily functions as a working cook supervisor in the production services are of the main kitchen. The schedule for this position will vary based on department needs. The position requires availability to work every other weekend and some holidays.
Under supervision, supervises the activities of all employees involved in the Nutrition and Food department areas of patient services, sanitation, cafeteria services, food production and nutrition support.
Description of Job Responsibilities:
1.Ensures all policy and regulatory standards are met, including health regulations and JCAHO standards. Remains current and compliant
with ServSafe Manager Level Certification according to the statutes of the state of North Carolina.
2.Establishes own work plan and priorities, using and/or modifying established procedures. Assists in the development of plans, methods and procedures for improving the overall operations of the department, including quality improvement processes.
3.Interviews, hires, trains, schedules, and evaluates food service staff. Makes recommendations for disciplinary action up to termination as necessary. Maintains appropriate records.
4.Maintains high standards of sanitation throughout the work areas. Enforces a "clean as you go" policy and proper food handling.Ensures a safe work environment issues work orders for repairs.
5.Manages staff in accordance with Hospital's personnel policies and holds others accountable for the same. Schedules staff. Is responsible
for employee time and attendance, payroll and other records as assigned.
6.Participates regularly in supervisory and other meetings and holds staff meetings as necessary and in accordance with departmental expectations.
7.Responsible for recipe development, food preparation, food presentation, distribution to service sites, proper holding of foods to be served
and utilization of leftovers. Ensures staff are using safe food handling and proper cooking techniques, and that diet restrictions are being
followed. Supervises all merchandising, temperature and taste testing of all food items records results.Requires high school diploma or GED and two years food service experience.
Customer Service Supervisor
Direct Energy is one of North America's largest retail providers of electricity, natural gas, and home and business energy-related services with over four million customers. Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet. A subsidiary of Centrica plc (LSE: CNA), an international energy and services company, Direct Energy, its subsidiaries and/or affiliates, operate in 50 U.S. states plus the District of Columbia and eight provinces in Canada.
Home Warranty of America– A Direct Energy Company, is a nationwide leader in the home warranty industry. We provide high value and protection against the ever-increasing cost of home and appliance repair. At Home Warranty of America, we have built our business on simplifying the lives of our customers, adding value to our products and being there when they need us most. Our products assist homeowners by lessening the out of pocket costs to expensive repairs or replacements of home appliances and systems when a break or failure occurs. Our customers are looking for value in a home warranty company and we believe our 13 Month Home Warranty Program offers just that. www.hwahomewarranty.com
The Authorization Supervisor will be responsible for overseeing several teams of customer service authorization representatives and ensuring the company delivers the highest level of customer service possible. Provides day-to-day supervision of a 75 employee contact center focusing on contractor authorizations, homeowner communications, cost control, claim adjudication, claim escalation and other duties as assigned. In this role, the incumbent supervises Team Leads and agents: provides training, coaching and mentoring to customer service representatives. The best candidate will have the ability to make good business decisions on escalated claim issues in order to maintain customer loyalty. This role involves effectively communicating to team leaders and customer service representatives in order to maintain and improve the culture at HWA, as well as, have the ability to motivate authorization agents during peak months.
Ensures that Key Performance goals are communicated and consistently met
Oversee a team of 30-40 direct and in-direct reports within an inbound and outbound call center environment
Take escalated calls from team leaders
Ensure the team leaders are handling their main responsibilities
Schedule and conduct team meetings
Responsible for improving overall Customer Service quality
Monitor the phone cues, as well as individual calls as needed
Work with Service Contractor Manager on contractor issues
Collaborate with the Customer Service Manager and Training Manager on group and individual training
Responsible for creating and maintaining group and individual productivity reports
Assists in staff development through training, counseling and establishment and monitoring of staff and individual goals and create and deliver annual reviews
Assists in the preparation and delivery of established progressive disciplinary action with the assistance of the Customer Service Manager. Resolves staff questions and concerns in a timely manner
Analyze business unit performance via live and historical data requirements and make sound business decisions to achieve established sales performance goals
Achieve service level standards, manage average speed of answer and call abandonment rate
Support and adhere to all company personnel policies, and disciplinary procedures
Collaborate with Product Managers on product changes/process improvements/pricing changes and any changes that may impact the call center team
5+ years of inbound call center supervisory experience (inbound sales/customer service)
Experience with call center technology ACD, workforce management, agent productivity tools, and call trafficking management
Monitoring of agent performance: adherence, AHT, calls per agent, and more
Development and reporting of KPIs
Extensive mentoring and coaching experience/skills
Teamwork oriented, with a documented background of success through team interactions
Demonstrated ability to effectively interact with employees, peer and senior level management
Must be extremely flexible to work within a dynamic call center environment
Excellent verbal and written communication skills and presentation skills
Proficient in Microsoft Office
Experience in problem-solving
Ability to manage all details for a variety of projects and meet deadlines
Direct Energy and its subsidiaries are an Equal Opportunity Employer – EOE/AA/Veterans/Disabled.
Centrica is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email firstname.lastname@example.org. We will make a determination of your request for a reasonable accommodation on a case-by-case basis.
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the 'Apply' button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
Experienced Maintenance Supervisor
The Liberty Group
For 40 years now we have been placing some of the top employees across the nation and our award winning reputation is one of the main reasons the top employers choose to hire us when they are seeking employees. We are Always Hiring and our talented Staffing Coordinators will spend a lot of time talking to you about your interests and search for the right fit for you. We take immense pride in our work and helping people find not just jobs but rewarding careers. It's time for you to experience why we are the Nation’s Premier Multifamily Career Resource!
The Liberty Groups is immediately hiring for an Experienced Maintenance Technician to start
- Respond and complete residential service requests in a timely manner.
- Resolve maintenance issues in the area of A/C, electrical, plumbing and appliance repair.
- Manages records of activity in maintenance log.
- Prepare vacant apartments for market ready status through turn-over repairs and improvements as a Make Ready Technician.
- Maintenance Technician must demonstrate the ability to multitask and prioritize.
- Provide preventative maintenance and repair on A/C and other mechanical systems as a Maintenance Technician.
- Maintain snow removal, cleaning and maintenance of grounds, including common areas as requested by supervisor.
- Performs on-call and after hours emergency services as required.
- Provide residents with outstanding customer service.
- Candidates must have experience with installation of ceiling fans, wall sockets and minor plumbing and electrical.
- Pressure washing, use of paint spray guns is a plus.
Maintenance Technicians Requirements:
- At least 6 months of multi-family experience
- Valid Driver’s License required
- Reliable transportation required
- Willing to submit to a background check
- A/C , EPA or HVAC certification (where applicable)
- The ability to safely lift 60 pounds
The Liberty Group provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Field Service Supervisor (Hvac)
Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facilities Service companies bringing full life cycle development into engineering, construction, operations and maintenance. Our employee-owned company operates today with a network of offices and projects throughout the United States generating optimum mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities, industrial complexes and other essential institutions.
Our employee owners whom we call "Partners" are the heart of our success and what sets us apart from our competitors. Fortune Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.
Our recent growth leads us to seek a skilled individual to serve as an HVAC Field Supervisor to join our growing Houston business. This position will promote productivity of the service technicians to increase the profitability of the Service Group. This position will also be responsible for proactively addressing and providing solutions to the field in areas of safety, productivity and customer satisfaction. The Service Supervisor acts to implement the team's business responsibilities and business activities as directed by the Service Manager. The Service Supervisor acts as support to the Service Manager and Service Technicians. Performs other duties and responsibilities as required.
Description of Duties:
Functions as front line technical advisor to service technicians and customers.
Provides and assists customers, service managers and service technicians with sales proposals, technical assistance, invoice dispute resolution and accounts receivable adjustments.
Maintains personal productivity performance as outlined in personal performance agreement with direct supervisor
Participates in technician on-call stand-by rotation as dictated by business unit policies and procedures.
Provides immediate supervision to the Service Technicians that are working within the specific business segment.
Ensures that Service Technician performance meets customer requirements by providing front line management and communication between service technicians and customers.
Monitors and coaches Service Technicians on safety and productivity topics.
Provides performance feedback on Service Technicians to Service Manager.
Assists the Service Manager in ensuring Technicians receive technical, leadership, and safety training.
Enforces the technician routines and the policies of the company and the business unit with emphasis on safety.
In the event of injury or accident, ensures that all reporting and accident investigations in the specific business segment team are performed in accordance with the guidelines of the company policy.
Ensures that bi-weekly safety meetings are conducted with the service technicians and that attendance sheets along with the safety topic are forwarded to the service manager.
Recommends disciplinary measures when they are needed.
Be available for after-hour support if needed in addition to working overtime when required.
We seek a customer oriented individual who shares in our commitment to excellence and holds the following qualifications:
A minimum of five (5) years of relevant commercial HVAC experience with progressively increased responsibilities and diverse experience in service work.
At least three (3) years of direct experience in the operations of a service group or team.
Understanding and be proficiency in using the service reporting metrics to lead and manage the business results of the team.
Has advanced knowledge of service processes, techniques and codes.
Two (2) year technical degree or equivalent work experience, and/or professional experience desired.
Has excellent math, verbal, written skills
Has excellent interpersonal skills when in contact with customers and other Partners
Exhibits strong leadership skills.
Has computer skills to run a personal computer and become proficient in related company software products.
Interprets blueprints and schematic drawings or oral/written instructions to assure completion of work to plan in commercial service operations.
Maintains local, state or federal licenses or certifications as required.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
Must have the ability to remain calm in a stressful or emergency situation.
May be exposed to wet slippery floors, objects on floor and various chemicals and sharp objects.
Works on carpeted, concrete, wood, tile and/or vinyl floors or combination within the confines of a commercial building.
Works mainly in-doors but can be exposed to temperature extremes and other weather conditions when working outdoors.
Must be able to work varying shifts, weekends and holidays as needed.
Meets requirements of company vehicle driving policy.
Our people oriented company offers great pay and a comprehensive benefit plan that includes health & wellness benefits, paid training & education, paid time off, paid holidays, income protection, retirement and employee ownership opportunities.
We invite you to come see what makes us great! Join us in our dedication of making a positive impact on our communities and work with an amazing team where you will be given the opportunity to develop your career.
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