Mains And Service Supervisor Job Description Sample
Field Service Supervisor
Field Service Supervisor
Triumvirate Environmental is the fastest-growing environmental management firm on the east coast. With offices from Maine to Florida, Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management.
At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.
This is your opportunity for leadership. Can you handle it? If you have experience in environmental field service work, this is your chance to take your career to the next level.
You have the talent and motivation, but you need a team that is committed to helping you succeed- a team that is as dedicated to its employees as it is to its customers!
We don't just promise growth opportunity, we create it through employee training, and mentoring! The right candidate should possess strong problem solving skills in helping our best clients solve critical environmental problems safely and compliantly.
Essential responsibilities and duties include:
Supervise and perform environmental field service projects.Ability to oversee and participate in confined space entries.Ensure all shipping documents and labels for containers are complete and available if required
Maintain highest level of health and safety to protect work crew, client, and public from any hazards that may be present on a project site. Conduct health and safety meeting prior to any work commencing outlining the hazards of the project and the specific roles and responsibilities of the work crew assigned.
Ensure that all members are fully aware of the requirements Ensure client is aware of all situations that may evolve on site. Ensure that account manager is aware of any changes to scope of work, regardless of how minor. Report any and all safety issues, regardless of how minor, to branch Health and Safety personnel.
Complete any documentation associated with health and safety incidents completely and timely. This must be turned in no later than the next business day and may be submitted electronically
Ensure that all members of work crew are utilizing the proper PPE at all times. At a minimum all personnel on a project site will have Level D PPE on at all times. (Hard Hat, Safety toe shoes, safety glasses, high visibility vests)Perform inspection of PPE for work crew to include but not limited to; Air purifying respirator, chemical protection suits, etc.
Upon completion of emergency response (ER) training, all Field Technicians will be on a rotating ER team; requirements include wearing pagers 24 hours a day during their ER week. In addition, the position includes the daily need to lift items that weigh up to 50 lbs and to operate commercial motor vehicles.
Most important responsibility:
WOW! Internal and external customers.
5-7 years' experience in a supervisory role overseeing environmental jobsites.Working knowledge of hazardous waste and hazardous waste management.Ability to demonstrate high levels of effective communication to field and management staff.Outstanding safety record with no issues of recordable incidents or OSHA violations. The utmost safety consciousness and attitude towards safety is paramount.40 Hour OSHA Certificate.High School diploma or GED. Maintain a valid driver's license, and a clean driving record.Prior knowledge, experience, and compliance with DOT, RCRA, and other applicable regulations.Follow all departmental and company policies and procedures.Remain positive, level headed and team oriented at all times.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Triumvirate Environmental is one of the largest environmental services firms in North America. We provide leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management.
At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity. Triumvirate offers a competitive employee-focused benefits package which includes:
Health, dental and vision care insurance
401(K) retirement savings plan
Pet assistance program
Gym membership discounts and health and wellness reimbursements
Discounted movie tickets
For further information on Triumvirate, our corporate culture, and our benefits package, please check us out and apply at www.triumvirate.com
Customer Service Supervisor
To provide Customer Service support to the Center for all visiting customers and tenants. Maintain a high level of communication between customers, tenants and with all management and employees of the Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct and supervise staff to ensure that the Customer Service Center is stocked, organized, clean and that all customers and tenants are properly assisted with all requests and questions, or directed to the appropriate staff member for assistance. This includes, but is not limited to: general information, about store locations, directions, business hours, transportation and special events.
Ensures Customer Service Center is open promptly each day.
Answer all inbound calls on a daily basis.
Distribute voicemail messages from the main number and distribute written phone messages.
Review and respond to all customer service e-mails.
Maintain log for tracking requests from tenants.
Coordinate distribution of memos, newsletters, and other correspondence to tenants.
Ensure brochures/directories/promotional material is stocked at counter.
Maintain stroller/wheelchair rentals and log book.
Maintain the log and inventory of all lost and found items.
Responsible for vendor access, tenants after-hours log and security notification.
Responsible for the gift certificate program.
Route or respond to customer complaint forms.
Assist all departments with support as needed.
Perform special projects or other duties as assigned.
Maintain schedules and staffing
Welcoming tour groups and preparing welcome bags
VIP Coupon Books
Implementation of marketing promotions and giveaways
Assist Marketing with putting bags together for giveaways
Sell and ensure proper documentation of center gift card program
Update tenant contact information in Outlook & Excel as changes are need
SUPERVISORY RESPONSIBILITIES: This position will provide work direction of others.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative, but not exclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
- High school diploma or general equivalency diploma (G.E.D.)
- 3-4 years of experience in Customer Service (1 year must be in a supervisory position)
CERTIFICATES and/or LICENSES None
Ability to effectively respond to issues both verbally and in writing.
Requires a high level of commitment to customer service.
FINANCIAL KNOWLEDGE None
Ability to identify problems with limited information, and then recommend a resolution.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
OTHER SKILLS and/or ABILITIES
Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
Must be able to work independently and take initiative.
Requires good organizational and leadership skills, attention to detail and openness to new ideas and procedures.
Extensive experience with MS Office applications is required.
PHYSICAL and/or MENTAL REQUIREMENTS
While performing the duties of this job, the employee is frequently required to sit for long periods of time; walk and stand; use hands and fingers to operate keyboards, printers, fax machines or other office equipment; hearing and speech to communicate in person and over the telephone and/or radio; vision to read printed material and a computer screen; lift and/or move up to 25 pounds and heavier weights with the use of proper equipment.
WORK CONDITIONS and ENVIRONMENT
The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work emergency overtime. Must be available to work weekends, as needed to cover for vacations, time off and additional holiday hours.
The work environment is indoors, however, while performing the duties of this job, the noise level in the work environment is usually moderate.
Customer Service Supervisor
Start apply with LinkedIn
Date: Jul 19, 2018
Location:Lawrenceville, GA, US, 30043
Requisition Number: 18211
Cintas is seeking a Customer Service Supervisor to increase our "Customer Service Index" by ensuring high levels of satisfaction among our customers. Responsibilities include acting as the main point of contact and overseeing all areas of our fast-paced Customer Service Department by making independent decisions to assist customers; training and supervising our Customer Service Representatives; working with our sales, service, production and administrative departments to deliver prompt resolution of customer questions and concerns.
Customer service or call center experience
Typing and 10 keypad experience
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Intranet/Internet
Bachelor's Degree or equivalent work experience
1-3 years' management experience in a customer service or call center
Availability to start within two weeks after offer made/accepted
High School Diploma/GED (+11 years)
Our employee-partners enjoy:
Medical, Dental and Vision Insurance Package
Disability and Life Insurance Package
Paid Time Off and Holidays
Career Advancement Opportunities
Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY™ to open their doors with confidence every day by providing a wide range of products and services that enhance our customers' image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.
To support our growth across North America, we're seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities—these are just a few benefits we're proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let's talk about how you'll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Ready™ for limitless opportunities at Cintas?
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Category: Service
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Nearest Major Market: Atlanta
Job Segment: Manager, Call Center Manager, Call Center Supervisor, Call Center, Customer Service, Management
Pumpco Energy Services offers hydraulic fracturing in some of North America's largest resource plays. With fit-for-purpose equipment, staff expertise and a focus on safe operations and outstanding customer service, Pumpco is a leading provider of pressure pumping in today's horizontal shale market.
To oversee the supervision of all direct labor personnel and resources to ensure a high level of customer satisfaction is maintained and exceeded. The Service Supervisor is responsible for the quality and the safety of the service provided on location.
Major Duties & Responsibilities:
Responsible for providing effective leadership and supervision in the use of equipment and materials in satisfying all job requirements
Work closely with the customer /operational support groups (sales, engineering, maintenance, facilities, and safety)
Supervises from 3 – 30 employees on the jobsite dependent on the type of service offered
Ensure assigned personnel complete document pre-trip/post-trip inspections and all equipment is ready
Conduct pre-job safety meetings with personnel prior to leaving facility
Ensure all required equipment and materials are properly documented and accounted for prior to leaving facility
Confirm with customer that all quantities, types of fluid, additives, and mixing processes meet with customer and program requirements
Inform shop supervisors and all applicable staff of any mechanical deficiencies discovered in equipment
Ensure all instrumentation and other equipment is operational prior to leaving facility
Responsible for ensuring all workplace safety, environmental, national safety code, Pumpco, and customer policies and regulations are being followed at all times
Other duties as assigned
Strong commitment to Quality, Health, Safety, & Environment (QHSE)
Shows a positive work ethic/attitude
Good communication skills
Minimum of 1 – 3 years stimulation/fracturing experience
Minimum of a high school diploma or GED
College degree a plus but not mandatory
Valid Class A Driver's license, able to obtain HAZMAT
Must have all competency from EO I, EO II, and EO III
Reading comprehension, writing, and math skills
The ability to perform basic mathematical calculations
Must attend and pass the Engineering Handbook Course
Physical Job Demands:
Exposure to weather – Exposure to hot, cold, wet, humid, or windy conditions caused by weather
Atmospheric Conditions – Exposure to conditions such as fumes, noxious odors, dusts, mists, and gases
Required to wear Personal Protective Equipment (PPE) when applicable
Required to travel to job sites for a week or more at a time in a designated area.
Must be able to work long periods of time, including nights and weekends
Must have efficient eye-hand coordination
Must be able to perform physical labor involved frequent lifting (over 50lbs.), carrying, bending, and shoveling
- Field Supervisor
- Medical, Dental, Vision, Disability, Life, Matching 401(k), Employee Stock Purchase Plan
Superior Energy Services and its subsidiaries are Equal Opportunity and Affirmative Action Employers for Minorities/Women/Veterans/Disabled.
Food Service Supervisor - NFS Ncch Starbucks
Location: Main hospital
Schedule: 2pm-10:30pm, rotating overnight weekends (6:00pm-6:00am & 6:00am-6:00pm), rotating weekends. Some 3rd shift positions available.
Two incredible opportunities in one – UNC Hospitals and Starbucks!!
Join the UNC Hospitals' team while working at the Starbucks located in the North Carolina Cancer Hospital. We are currently looking for Shift Supervisor/Food Service Supervisors to lead our energetic team. The shift leader will ensure service standards are met and surpassed by creating the Starbucks Experience providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
Shift Supervisor Responsibilities include:
Delivering legendary service to all customers by acting with a "customer comes first" attitude and connecting with the customer.
Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems.
Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures and coordinates with management for on-the-job training of new associates.
Operates cash register and voids transactions as needed while following all cash handling policies and procedures, and maintains proper security of cash at all times.
Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management.
Preferred applicants will have the following:
Coffee Shop Barista Experience
Two to three years of supervisory experience in a fast-paced retail setting
One to two years Cashier experience in fast-paced retail setting
4 years of food service/customer service experience
Serve Safe Food & Beverage Certification
High School diploma or GED
Two (2) years food service experience including food service supervision or equivalent duties.
Customer Service Supervisor
The Authorization Supervisor will be responsible for overseeing several teams of customer service authorization representatives and ensuring the company delivers the highest level of customer service possible. Provides day-to-day supervision of a 75 employee contact center focusing on contractor authorizations, homeowner communications, cost control, claim adjudication, claim escalation and other duties as assigned. In this role, the incumbent supervises Team Leads and agents: provides training, coaching and mentoring to customer service representatives. The best candidate will have the ability to make good business decisions on escalated claim issues in order to maintain customer loyalty. This role involves effectively communicating to team leaders and customer service representatives in order to maintain and improve the culture at HWA, as well as, have the ability to motivate authorization agents during peak months.
Ensures that Key Performance goals are communicated and consistently met
Oversee a team of 30-40 direct and in-direct reports within an inbound and outbound call center environment
Take escalated calls from team leaders
Ensure the team leaders are handling their main responsibilities
Schedule and conduct team meetings
Responsible for improving overall Customer Service quality
Monitor the phone cues, as well as individual calls as needed
Work with Service Contractor Manager on contractor issues
Collaborate with the Customer Service Manager and Training Manager on group and individual training
Responsible for creating and maintaining group and individual productivity reports
Assists in staff development through training, counseling and establishment and monitoring of staff and individual goals and create and deliver annual reviews
Assists in the preparation and delivery of established progressive disciplinary action with the assistance of the Customer Service Manager. Resolves staff questions and concerns in a timely manner
Analyze business unit performance via live and historical data requirements and make sound business decisions to achieve established sales performance goals
Achieve service level standards, manage average speed of answer and call abandonment rate
Support and adhere to all company personnel policies, and disciplinary procedures
Collaborate with Product Managers on product changes/process improvements/pricing changes and any changes that may impact the call center team
5+ years of inbound call center supervisory experience (inbound sales/customer service)
Experience with call center technology ACD, workforce management, agent productivity tools, and call trafficking management
Monitoring of agent performance: adherence, AHT, calls per agent, and more
Development and reporting of KPIs
Extensive mentoring and coaching experience/skills
Teamwork oriented, with a documented background of success through team interactions
Demonstrated ability to effectively interact with employees, peer and senior level management
Must be extremely flexible to work within a dynamic call center environment
Excellent verbal and written communication skills and presentation skills
Proficient in Microsoft Office
Experience in problem-solving
Ability to manage all details for a variety of projects and meet deadlines
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the 'Apply' button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
Member Service Supervisor Job
BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we're a multibillion dollar operation with more than 200 clubs in 16 states from Maine to Florida.
While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members love us for providing a supportive and engaging workplace that's committed to developing great talent.
If you're a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ's offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you succeed.
MEMBER SERVICES SUPERVISOR
Front Line Supervisors are responsible for ensuring that member purchases are efficiently processed through the front line. Additional responsibilities include but not limited to:
Training, scheduling breaks and assigning work to cashiers
Assisting with register transactions (e.g., voids, credit card and check verifications)
Assisting members with courteous and friendly customer service
Strong interpersonal and organizational skills required
Prior front-end experience and basic math skills preferred
Minimum Age Requirements:
Must be at least 16 years of age.
BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.
Nearest Major Market: Washington DC
Supervisor Of Repair Station Customer Service
Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.
Our location in West Hartford, CT is currently recruiting for a Supervisor, Contracts Customer Care which reports directly to the Director of Contracts Administration. As the Supervisor, Contracts Customer Care for the Repairs group you will manage a team of Contract Administrators who are the main points of contact responsible for assisting Triumph Customers with getting their units processed through Triumph's Repair Station expeditiously.
Ensures contract administration team conducts all business in compliance with Company policies and procedures, applicable laws, regulations and customer requirements
Ensures all data is entered into the material requirements planning (MRP) system accurately and expeditiously by the team for optimal and compliant management of all customer units
Manages progress of customer owned units through the repair station cycle, from warranty adjudication, preliminary quoting, sales order entry, identifying service bulletins needed, obtaining funded customer purchase orders to perform the final determined repair work scope, and securing payment for services rendered
Responds and manages AOG (Aircraft on Ground) requests from customers
Drives continuous improvement initiatives to streamline processes to optimize customer service levels
Works to ensure contractual turnaround times are met and reports turn times internally and externally as required
Responsible for reporting department resultant metrics
Trains, develops and manages the team using Triumph's performance evaluation system
Provides guidance regarding contract disputes and responds to customer complaints
Ensures department operates in a manner that efficiently and adequately supports meeting and exceeding customer needs and company objectives
Bachelor's Degree in Engineering, Business or related field.
5+ years of related experience within a technical customer service and/or contracts administration function.
Previous leadership experience required.
Ability to manage a team that needs to meet daily critical deadlines in a fast-paced environment.
Proven ability to provide excellent customer service levels to both internal and external customers.
Proficient with MS Office (Outlook, Word, Excel, PowerPoint).
Knowledge of Import and Export regulations, ITAR / EASA, a plus
Experience using MRP/ERP systems a must.
Desired Skills, Knowledge & Abilities:
Preferred experience in aerospace, AS9100 Quality Systems and FAA regulations
Prior administration experience over direct US Government Contracts
Branch Service Supervisor
Minimum Education: High school diploma or equivalent
Minimum Experience: Three (3) years of Teller or related financial institution experience; or two (2) years teller experience combined with one (1) year of supervisory experience; or one (1) year of Teller experience combined with Bachelor's degree or two (2) years of supervisory experience
Required Knowledge, Skills, & Abilities:
Demonstrates ability to adhere to professional dress code
Ability to identify customer financial needs, goals and objectives
Demonstrated knowledge of bank products, services, policies and procedures
Excellent interpersonal and communication skills; ability and desire to establish rapport with customers
Demonstrated success in cross-selling , up-selling and making appropriate referrals
Proven ability to support team activities and provide assistance to team members
Proficiency in utilizing bank computers, applications and systems
Careful attention to detail and ability to manage time
Ability to stand on feet for a long period of time
As the main point of contact to service customer transactions, tellers are responsible for providing a positive experience that leads to customer satisfaction and product sales. Tellers process transactions accurately and efficiently while simultaneously introducing products and services that meet the customer's needs and encouraging customers to expand their relationship. The Branch Service Supervisor leads the teller line in cross-selling, referrals and new business. The Branch Service Supervisor is responsible for supervising, scheduling and ensuring Teller line compliance. Demonstrates passion for delighting the customer by living the Customer Covenant every day. Branch must have more than one Teller in order to have a Branch Service Supervisor. The Branch Service Supervisor has a dotted-line reporting relationship to the Regional Operations Manager and will be held accountable for proper compliance with branch operations.
Job Duties and Responsibilities:
Creates an industry leading customer service experience by following the Synovus Customer Service Standards. Proactively greets customers at teller station or designated greeter station to create a connection and develop rapport with customers to provide outstanding, personalized service.
Demonstrates solid working knowledge of bank products and services. Listens carefully to customers to understand their financial priorities and to recommend products and solutions that will benefit them.
Sales and production-related job functions:
Meets or exceeds individual performance sales goals while supporting the goals of the branch. Ensures that all Tellers are aware of, and participating in, achievement of performance and sales goals. Drives sales performance on the Teller line. Participates in sales and training activities to reach closed referral goals.
Makes outbound calls to customers in order to discuss their financial needs and recommend products and solutions that would benefit them.
Actively promotes the bank's products and services by connecting customers through referrals to appropriate departments for specialized services. Performs proactive outreach to customers and prospects during sales campaigns and promotions.
Serves as the primary sales role in the bank for Synovus Connect products.
Appropriately utilizes the Sales Management system to capture and track referrals.
Participates in daily kick-offs/huddles and weekly sales meetings. Champions products as assigned and shares specific product information and sales tips. Ensures proper lobby management to maximize customer service and sales opportunities.
Operations Related Job Functions:
Knows and follows Branch Operations Standards. Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates. Completes compliance and other assigned technical/operations training on time.
Performs as the IBS Teller Insight Branch Administrator. Updates profiles for users, assigns authority, performs other IBS TellerInsight Administration tasks.
Understands the banks security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening / closing related activities.
Monitors and maintains established levels of cash in the branch. Determines what needs to be ordered and/or shipped. Supply and verify cash to and from customers, tellers, and other branches.
Appropriately utilizes override authority.
Supervisory/Leadership Job Functions:
Participates in the interviewing and hiring of Teller staff. Ensures tellers are properly trained and assimilated into their role. Provides training, coaching and mentoring to teller staff and ensures staff compliance with bank policies and procedures.
Supervises and schedules teller line operations to assure that sufficient staff is available and that customer transactions are processed accurately, efficiently, and courteously. Assigns and reviews the work of tellers and offers guidance to tellers in handling complex customer transactions, balancing daily settlements, and meeting customer needs.
Completes all phases of the Performance Management process for tellers, to include Goal Setting, Ongoing Coaching, and Year End Performance Review. Coaches and counsels team members and ensures appropriate disciplinary action as needed.
Demonstrates high level of accuracy and efficiency when conducting customer transactions and maintains accurate records of all transactions. Executes various customer transactions including but not limited to: receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan and credit card payments, issuing money orders, and Connections cards. Demonstrates the ability to manage complex service issues independently.
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
Performs other related duties as assigned.
Achieving Goals: Focuses efforts on results that matter; builds enthusiasm for the organization's goals; demonstrates a passion for producing top quality work; handles high priority tasks with a sense of urgency.
Driving Change: Effectively manages the communication process surrounding change; advocates with team members to embrace the benefits of change; follows up and drives change efforts through to completion; provides team members with the support they need to handle change.
Building an Effective Team: Attracts, selects, and retains talented team members in his/her branch; uses clear and objective action plans with team members to drive development; provides regular coaching and feedback to improve performance; creates strong morale and spirit on his/her team by sharing wins and successes.
Customer Focus: Demonstrates a passion for exceptional customer service; anticipates and responds to changing customer needs; leads others to deliver outstanding customer service; champions company standards associated with superior customer service.
Communicating: Communicates clearly and effectively in a concise and straightforward manner; adapts communication style to the audience and situation; openly shares information and keeps people updated; listens patiently and asks questions to clarify others' point of view.
Shares knowledge willingly with others; demonstrates insight into the industry, the market, and competitors; demonstrates a strong work ethic and high performance.
Initiative: Is personally committed to and actively works to continuously improve him/herself; delegates effectively and to the right level; understands that different situations and levels may call for different skills and approaches; self starter to seize opportunities as they arise.
Solving Problems: Considers several alternatives and solutions for any given problem, remains open-minded to the ideas of others; examines best practices and what has worked successfully before; focuses attention on the underlying causes of problems.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
Service Supervisor - Medical Devices
Service Supervisor - Medical Devices
Main Objective: Advocate and support the service department by managing and improving decontamination, evaluation, investigation, and documentation. The Service Supervisor will determine dispositions of returned devices.
Essential Duties and Responsibilities:
Ensures effective employee relations and provides employee coaching and development.
Makes employment decisions and ensures a harmonious and productive work environment.
Provides leadership for quality, productivity, safety, and morale to achieve positive results.
Conducts annual performance evaluations and ensures compliance with company policies and procedures.
Works to continuously improve quality and processes and increase employee skills and capabilities via training.
Oversees decontamination, evaluation, and investigation of returned product as required by complaint procedures and ensures documentation entered in complaint program is timely and meets requirements.
Creates and manages department metrics and history reports for management review. Analyzes data and identifies trends for further review by appropriate departments.
Recommends engineering changes or CAPAs as necessary.
Act as liaison between service department and other departmental personnel to communicate needs and process/productivity changes needed to improve work flow.
Plan, coordinate and monitor activities of assigned projects to develop and implement procedures, processes and systems.
Convey required project data and information to project team members.
Follows business policy and guidelines to make warranty determinations and financial decisions.
Responsible for ensuring preventative maintenance is performed on equipment as required.
Works primarily unassisted.
Travels up to 25% domestically and internationally.
The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.
Education and Experience:
High school diploma or equivalent required. Bachelor's degree preferred.
Minimum of two years of leadership experience required.
Minimum of three years of experience in a production/manufacturing environment required.
Experience servicing medical devices or similar products preferred.
Knowledge and Skill Requirements/Specialized Courses and/or Training:
Knowledge of FDA Quality System Requirements, ISO 13485 Quality System Requirements, ISO 14971 Risk Management Requirements and Good Manufacturing Practices. Familiar with Bio-hazardous material handling, storage and disposal.
Machine, Tools, and/or Equipment
Various light duty machines and hand tools. Project management system skills required, preferably Playbook, MS Project, or Workfront. Advance Microsoft Excel skills and Intermediate Microsoft Word and PowerPoint required. Must have working experience with ERP systems, preferably SAP.
Ability to define problems, troubleshoot assembly problems, collect data, analyzing the variables, drawing a conclusion on the best course of action. Ability to interpret an extensive variety of technical instructions or information contained within engineering prints.
Ability to comprehend and
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