Manufacturers Service Representative Job Description Sample
Project Manager, External Manufacturers & Supplier Audit
Johnson & Johnson Vision is recruiting for a Project Manager, External Manufacturers & Supplier Audit to be located remotely in the United States.
At Johnson & Johnson Vision, we have a bold ambition: to change the trajectory of eye health. That's why, through our operating companies, we've developed solutions for every stage of life—to help people see better, connect better and live better. We partner with eye care professionals to provide some of the world's leading products and technologies to address refractive error, cataracts, dry eye, and beyond. We are committed to using our reach and size for good and strive to put quality eye care within reach of everyone, everywhere. Visit us at www.jjvision.com. Follow @JNJVision on Twitter and Johnson & Johnson Vision on LinkedIn.
Ensures effective supplier quality audit program. Ensures effective Regulatory Health Authority Readiness program for key critical suppliers. Accountable for the proactive identification and alerting of quality issues in time to resolve potential adverse effects to the customer, company image/reputation and/or the business. Accountable for facilitating effective and successful regulatory agency inspections.
Develops and executes organizational and operational policies for the supplier quality audit program.
Ensures adherence to approved supplier audit schedule.
Conducts supplier audits and gap assessments in support of the supplier quality audit program and regulatory health inspection readiness.
Ensures audit reports are issued within the prescribed time frame.
Reviews, classifies observations, and approves audit reports.
Timely and accurately issues and maintain files associated with supplier and EM audits, re-audits and corrective action responses, and performs updates in the applicable audit tracking systems.
Monitors supplier quality audit program performance through the use of trending and metrics.
Provides advice and guidance to auditors.
Manages external auditors/contract resources and approves contractor invoices.
Assists with responses to audit findings and other GMP/QMS related issues as needed.
Supports JJRC base business projects and initiatives, as required.
Maintains abreast of regulatory changes through industry publications, seminars, participation in trade organizations, and government meetings. Assesses proposed regulations and communicates new requirements to the organization.
Follows all company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
A Bachelors Degree in a related science or engineering field of study is required
A minimum of 8 years of related experience and/or training is required. A minimum of 6 or more years; or Ph.D. with 4 or more years
Demonstrated compliance experience in domestic and/or international quality systems is required
Experience dealing with applicable Health Authority inspections is required
Ability to read, analyze and interpret scientific and technical journals, financial reports, and legal documents is preferred
Strong understanding in FDA CFR Parts 11, 210, 211, and 820, ICH Q7, ISO 13485 and/or other applicable regulations is required
Strong knowledge of quality and compliance in a regulated GxP/QMS environment is required
Ability to take in the vital points of the audit and make big picture decisions and observations is required
Ability to select, manage and direct a team for/during an audit, as applicable is required
Demonstrated statistical skills or knowledge are preferred
Manufacturing process understanding is required
Ability to lead a team through a root cause analysis problem is required
Ability to effectively present information to management, public groups, and/or boards of directors is required
Ability to engage in constructive conflict is required
High tolerance for ambiguity in a complex environment. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is required
Ability to build partnerships both internally and externally. Ability to effectively interface with governmental and independent auditors is required
Six Sigma, Lean, ISO lead auditor, or ASQ CQA certification and trainings are preferred
The position will be a Remote position within the United States, and may require up to 50% domestic and international travel. The ability to drive and to be comfortable with air travel are absolute requirements
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
United States-California-Santa Ana-
North America-United States
AMO US Holdings, Inc.. (6234)
Transitions Optical Senior Associate Marketing Manager, Specialty & Independent Lens Manufacturers
Don't miss a great opportunity to become part of our team in an exciting, pioneering and growing organization. Transitions Optical has been protecting and enhancing vision since 1990 when we were the first company to commercialize plastic photochromic lenses. Through our partnerships with optical industry leaders, we offer solutions that adapt to changing light in the widest selection of designs and materials, including hundreds of lens combinations. We are continuously improving our lenses to enhance their darkness, fade back speed, color and indoor clarity. Transitions Optical is part of the EssilorLuxottica Group.
Location: TOI, Pinellas Park Reporting Line: Senior Associate Director, Channel Marketing
The Sr. Associate Marketing Manager, Specialty & ILM will be responsible for developing and implementing the trade and consumer marketing strategy aligned with Transitions Optical technology partners for contact lenses, sunwear, motorcycle helmet shields, snow goggles and eyeglass lens manufacturer customer marketing in the North America region.
Key Responsibilities of the Role
Partner with global brand marketing, regional marketing and sales to communicate and support innovation partners and lens manufacturer partners in achieving commercial objectives for Transitions® lenses or their own products with Transitions® Light Intelligent Technology™
Develop marketing strategies and content that align other lens manufacturers activations to Transitions Optical's marketing strategy
Work with innovation partners' marketing teams to align on marketing strategies utilizing our brand and technology for consumer packaging, advertising, social media, PR, trade shows, etc.
Work with internal stakeholders regarding partner usage of Transitions Light Intelligent Technology and Transitions branding to ensure alignment with partner campaign development and execution
Develop and deliver business strategy presentations to eyeglasses, specialty or contact lenses manufacturers in partnership with Transitions Optical key account managers
Proactively develop, propose and implement co-operative marketing initiatives and campaigns for key lens manufacturer partners
Support lens manufacturer and technology partners' product execution at sales conferences, trade shows, education events, and sporting enthusiast events
Partner with key stakeholders at Transitions Optical and within lens manufacturers' organizations to communicate a clear alignment strategy and identify relevant education content, product/technology communications and turnkey program support for the year
Work closely with Transitions Optical law department to facilitate trademark review, submission and clearance for partners' trademarks utilizing the Transitions brand and for legal review of sales and marketing materials.
Ensure internal organization delivers education and training materials aligned with key lens manufacturer platform, needs, and with the latest messaging, claims and branding
Champion the needs of the lens manufacturer and innovation partners during marketing strategic planning process
Managing the associated marketing budgets, ensuring projects are delivered on time and on budget
Working with agencies and outside vendors to manage projects and ensure delivery of materials that are fitting with Transitions Optical's image and brand standards, and achieve expected results
Measure and report results on all programs (performance, insights and analytics) to key stakeholders; deliver data-driven, detailed recommendations for program optimization and innovation
Travel for key technology partner meetings, lens manufacturer meetings, trade shows, training, sales conventions, etc.
Key Requirements (Education and Experience)
Bachelor degree and 7+ years of work experience in marketing or related field
Proven acumen to work across multiple business units, maintain and grow executive relationships and connect event strategies across stakeholders
Demonstrated ability to think strategically
High energy, positive, "can-do" attitude, flexibility, teamwork, and attention to detail; high degree of initiative
Strong verbal communications skills and demonstrated ability to write clearly and persuasively
Successful development and implementation of strategic marketing plans
Effective speaker and ability make presentations to groups
Be financially astute, aware of budgets while attaining excellent results against plan
Ability to plan ahead, handle multiple projects, set priorities and drive results
Consistently display strong critical thinking skills
Customer-first mind set and keen attention to detail
Able to travel up to 35% of the time (overnight and some weekends)
Proficient at Microsoft Office
Optical industry experience
Brand Management experience
Key account strategic marketing experience
All employees have a responsibility to contribute to the Group's sustainability and in doing so ensure that we can continue to fulfil our mission.
All business decisions and actions must serve and be in line with the Group's sustainability goals and mission
An employee must abide by the legal compliance policy in the performing of his/her duties
Travel Required up to 35% of the time (overnight and some weekends)
All applicants must be authorized to work in the US and be able and willing to take and pass a background check and drug screen.
Customer Service Representative 2
Coordinate production of printed materials, or print related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.
Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers' products. May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production.
Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
Coordinate production of components with other internal plants and/or external vendors as required.
Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
Tally the final production runs and work performed to assemble paperwork for billing purposes.
May mentor junior level Print Production staff or work on special projects.
Business Unit/Platform Specific duties
May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
May have responsibility for the composition and/or copy prep of the customers' products.
Performs other related duties and participates in special projects as assigned.
HS diploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.
Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
Must be able to work weekends and holidays.
HR Service Center Representative
Job Description: Job Description
Masco Corporation (NYSE:MAS) is one of the world's largest manufacturers of brand-name products for the home improvement and building product markets. Our home products include faucets, kitchen and bath cabinets, paints and stains, bath and shower units, spas, showering and plumbing specialties, windows, decorative hardware and decorative lighting products. We have market leading brands in architectural coatings (Behr®, KILZ®), windows (Milgard®, Griffin®, Premier®), plumbing (Delta®, Hansgrohe®, Axor®, Brizo®, Bristan®, BrassCraft®, Cobra®), cabinetry (KraftMaid®, Merillat®, Quality®, Cardell®), bathing (Delta®, Peerless®, Mirolin®, Huppe®), home hardware and other specialty products (Hot Springs Spas®, Brainerd®, Liberty Hardware®) and decorative lighting (Kichler®). For more information on the Masco family of brands, visit www.masco.com.
The Masco HR Service Center is looking a Service Center Representative who can listen to employee's question/concern and then offer a solution according to our policy and processes. The successful candidate for this role will have a strong command of the company's core values, including focusing on the customer, and will be well-trained in benefit knowledge that can be critical for offering quick and accurate assistance to employees.
Primary Duties and Responsibilities:
Responds to employee questions received through inbound calls or emails
Uses job aids, policy manuals, knowledge-base and other reference materials to assist in answering employees' inquiries
The ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Updates the case management system with call/transaction specific information and supporting documentation
Answers questions, provides standard policy/procedural information, and performs routine problem resolution or referral on matters
Educates employees regarding company benefits, policies/procedures, etc.; assist with benefits administration and open enrollment
The ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Ability to work a flexible schedule which includes unique hours of a contact center operation. (8:30 AM to 8:00 PM EST)
Qualifications and Requirements:
Basic knowledge and understanding of HR and Benefits
Ability to consistently deliver high quality customer service in a professional manner
Excellent communication skills
Ability to work independently and as part of a team
Must be a quick learner with strong work ethic and ability to adapt to a fast-paced environment
Working knowledge of Kronos, Workday, Microsoft Office and Excel
Spanish language a plus
High School Diploma required, some college courses encouraged
My Service Center, Inc.
Full or Part Time
Masco Corporation (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
No visa sponsorship is available for this position, unless specified within the job description.
TN #IND #CB, #MONS-MASCO
Customer Service Representative
Seal-Rite Door, a division of Palmer-Donavin Manufacturing Company, is a leader in the fabrication of residential entryway doors. Our doors are made almost exclusively using ThermaTru products made from fiber glass or steel. Our customers are businesses such as Lowe's, Carter Lumber, Home Depot, and many independent lumber yards. Our mission is to grow our business through innovation, performance, and integrity. How do we do that? Through motivated employee owners committed to lifelong learning and the growth of our organization.
At Seal-Rite Door, we're not just looking for employees; we're looking for business partners. Being 100% employee-owned and operated, everyone in the Seal-Rite family shares a commitment to ownership.
Seal-Rite customer service representatives work in a business-to business-environment with no cold calling or dealing with the general public; This is not your average call center job! You will help our existing customer base with order placement by answering customer questions concerning product lines, pricing, delivery schedules, product uses, and inventory levels. This will include learning our ERP system and door configurator software. CSR's also serve as support to our Outside Sales staff.
Other Responsibilities include:
Keeping records of customer interactions and transactions
Entering orders and recording comments as well as actions taken
Upselling and suggesting add-ons or related products
Resolving customer service issues or billing complaints
Exchanging merchandise, refunding money, and adjusting bills
Sending out product samples and literature
This is an entry level Customer Service opportunity – No previous experience is required. We are seeking highly motivated candidates who have the drive, desire, and motivation to learn and grow in an exciting role with a solid company. You must have a strong customer service focus and possess proactive problem solving skills and the ability to effectively multi-task. Qualified candidates should be hardworking and able to quickly adapt to change in a fast-paced environment.
Other requirements of the Customer Service role include:
High school diploma or equivalent certification
College courses or equivalent training and experience, a plus
Previous sales and/or customer service skills, a plus
Excellent time management and organizational skills
General knowledge of Microsoft Word, Outlook, and Excel
Seal-Rite offers an industry leading benefits package including:
Company Provided Employee Stock Ownership (ESOP)
PTO Plan (3 weeks) + All Major Holidays Off and Paid
401(k) Retirement Plan with Company Matching Contribution
Health, Dental, and Vision Coverage +Life & Disability Insurance
Ongoing Training and Development
REAL Opportunities for advancement and Growth
Temporary Customer Service Representative
Bazooka Candy Brands manufactures and markets the popular lollipop brands Ring Pops, Push Pops, Baby Bottle Pops and other candy and gum products, including the iconic Bazooka Bubble Gum.
Parent company Topps is an international marketer of entertainment products, principally collectible trading cards, sticker collections, and collectible strategy games.
The Topps Company was founded in 1938 as Topps Chewing Gum, and in its early years produced a popular penny "Topps Gum" from a factory in Brooklyn, N.Y. After World War II, the company developed Bazooka Bubble Gum, and in 1950, added trading cards to its product line. Baseball cards appeared in 1951 and quickly became a vital part of pop culture, a tradition that continues to this day. The product line now includes football (both American and European) and basketball, in addition to entertainment cards, stickers and albums. The company has worldwide distribution, annual net over $400 million, and employs around 400 people worldwide in their headquarters in New York, NY, and offices in Argentina, Brazil, Italy, and the United Kingdom.
Bazooka Candy Brands is seeking a detail oriented business professional to join our customer service team on a temporary basis. This person will work with internal and external partners to ensure the accurate order processing and delivery.
WHAT YOU'LL BE DOING
Order to Cash Flow Process. You will be responsible for maintaining relationships between Topps and customers. Managing the order to cash flow process, facilitating incoming purchase orders and data entry, providing status of orders to brokers, customers and sales, responding to warehouse and carrier inquiries, tracking orders through to delivery, resolving freight claims and OS&D issues, and other duties as required. Our team's mission is "Right Product, Right Place, Right Time, Right Cost"
Drive process improvement within Customer Service. Look for opportunities to reduce cost, improve relationships and streamline processes.
Interfacing with external partners. Act as liaison between Topps brokers and 3PL Logistics Providers.
Cross functional collaboration. You will need to work closely with Marketing, Sales, Finance, New Product Sourcing, Supply Chain, and Customer Service to ensure flawless and timely delivery of new and existing products.
Research. Research shipping and delivery issues that result in overages, shortages, or damages to our customers. Submit necessary paperwork to Finance team to issue credits if verified by delivery documentation.
Claims Research. Work with internal and external clients to generate, research, and track claims against carrier-caused loses or damage.
Communication. Communicate orders status and problem resolutions.
Personal development. You will be responsible for participating in learning opportunities that further develop your expertise in Supply Chain.
WHAT WE'RE LOOKING FOR
Customer Service Experience. Prior experience in Customer Service within a CPG environment.
Know the tools of the trade. Experience in database management. Proficient in Excel, Word, and Outlook. ERP experience is a plus, Oracle preferred.
Expert problem solver. Must be able to work with cross-functional partners to problem solve and adapt to changing demands.
Talented communicator. Excellent communication skills. You will regularly communicate cross-functionally at all levels of the organization. Additionally, you will work with customers and our 3PL network
Detail Oriented and Rigorously Organized. Passionate, enthusiastic and positive outlook towards customer service.
Self-starter. We specialize in "edible entertainment." You will be a member of a results driven team in a "can do" culture and a key contributor in meeting our customers' expectations.
WHAT ARE THE NECESSARY REQUIREMENTS
Entry level opportunity, some experience in CPG customer service, preferred.
Associates degree required, Bachelor's degree preferred
Role is based at the Topps Offices in Scranton, Pennsylvania
Customer Service Representative
The Customer Service Representative is responsible for a variety of departmental functions, including order review, inquiry management, customer support and preparing quotations for price book and miscellaneous requests.
- Process inquiry requests for quotes.
- Maintain database of all inquiry requests, update status and generate reports as requested.
- Maintain inquiry and order files.
- Order entry into the business system (Encompix)
- Review incoming orders and confirmations.
- Inform and update customers with information such as pricing, shipping dates, anticipated delays, and other additional information as requested.
- Route or relay orders to specified departments.
- Confer with production, sales, and shipping personnel to expedite or trace delayed shipments.
- Recommend type of packing or labeling needed on an order.
- Recommends merchandise or services to customers, prospective and current, by phone.
- Process and respond with resolution to customer complaints or inquiries.
- Provide regional center or mill visits to promote the existing product lines and services.
- Maintain department inventory of supplies as requested.
- Comply with all work rules, including those that pertain to safety and health.
- Perform other related duties as may be reasonably assigned in the course of business.
We’re looking for individuals who are self-motivated and enjoy learning new things – with Mechanical and process knowledge required. Ability to interpret technical data and resolve questions required. Ability to recognize potential sales or service opportunities during problem solving discussions. Ability to maintain composure and make competent decisions in difficult and stressful situations required. Ability to read and interpret manufacturing blueprints.
A two-year degree from a Technical college or related business field and/or equivalent experience in the paper machinery or equipment field.
Must be legally authorized to work in the United States. Please note that any offer of employment is contingent upon a background check and drug screen.
We offer a dynamic work environment that values an innovative culture and suits development-minded people who enjoy working in a fast-paced and energetic setting. This includes a competitive wage and a generous benefits package that has a 401k with company match.
Representative Customer Service Aftermarket Parts
Representative Customer Service Aftermarket Parts
Apply now "
Date: Apr 18, 2019
Location: NESQUEHONING, PA, US, 18240
Company: REV Group, Inc.
Requisition ID: 1674
REV Group (NYSE: REVG) is a leading designer, manufacturer and distributor of specialty vehicles and related aftermarket parts and services. REV serves a diversified customer base primarily in the United States through three segments: Fire & Emergency, Commercial and Recreation. REV provides customized vehicle solutions for applications including: essential needs (ambulances, fire apparatus, school buses, mobility vans and municipal transit buses), industrial and commercial (terminal trucks, cut-away buses and street sweepers) and consumer leisure (recreational vehicles ("RVs") and luxury buses). REV's brand portfolio consists of 30 well-established principal vehicle brands including many of the most recognizable names within our served markets. Several of REV's brands pioneered their specialty vehicle product categories and date back more than 50 years.
Under the direction of the Department Manager, responds to customer and branch phone and walk-in inquiries and performs a variety of duties related to the Customer Service area in accordance with company policies and procedures.
Research BOMs and other technical sources for part number identification.
Recommends and sell's aftermarket parts according to established goals.
Conduct research on part numbers to facilitate the sale of parts. Keep operating managers informed of customer and parts sales trends.
Coordinates part orders and shipments to customers for quick and effective service and/or repairs.
Demonstrates and utilizes proper and acceptable communication etiquette in all phases of position.
Facilitate the processing of customer returns and credit request.
Receives, researches, and answers customer inquiries and requests regarding accounts, products, rates and services offered.
Works with customers to offer alternatives to irresolvable problems.
Receives and answers inquiries from departments and branches regarding Customer Service responsibilities.
Follows up on customer inquiries and research to assure satisfactory completion.
Completes deposit verifications, credit referrals, name and address changes, and other mail requests received y the Department.
Monitors, evaluates, and presents solutions to potential problem areas.
Identifies needs and makes recommendations regarding revisions to policy and procedure.
Remains current on changes in policies, procedures, and product offerings.
Identifies and presents training needs to the Manager.
Reports maintenance needs to the Manager.
Assures compliance with policies, procedures, and regulations.
Develops and maintains the Department's and Association's image and corporate philosophy in the community.
Prepares routine reports and assists the manager with special projects as assigned.
Performs other clerical duties and projects as assigned by the Department Manager.
Requirements (education, experience, travel, physical, work environment):
Two (2) years' experience in Customer Relations position.
Telephone etiquette skills.
KME and its employees have a passion to provide the safest, most reliable and highest performing emergency vehicles to serve our first responders in protecting our communities. KME has delivered over 10,000 vehicles to markets around the globe.
Customer Service Representative
Milgard Windows and Doors is GROWING and lots of work is available! Our award-winning windows are used by Home Builders and sold at large window retailers like Home Depot and Lowe's. Join us and be a part of a team that helps make BEAUTIFUL windows that will be the pride of someone's home!
The Customer Service Representative provides customer service support for all dealers and homeowners regarding service and warranty issues on Milgard products. This also involves scheduling one or two Service Technicians within geographic region to perform warranty and service repairs.
KEY DUTIES & RESPONSIBILITIES:
Provide quality customer service and customer care in support for Milgard customer base.
Process and review service requests in a timely fashion.
Communicate professionally with Milgard external customers and internal customers regarding product and business issues.
Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling.
LEVEL OF SUPERVISION:
Minimum of one (1) to two (2) years experience in customer service utilizing and enterprise system, preferably in a manufacturing environment.
Previous window sales and/or customer service preferred
High School diploma required, some college preferred
Read, write and understand the English language
Work independently, at times under pressure
Sense of urgency; meeting of deadlines
Excellent customer service skills
Computer literacy and ability to learn new computer software programs
Excellent written and oral communication skills; strong organizational skills and attention to detail
Work performed indoors in a climate controlled environment
Multiple phone lines
Milgard does not tolerate discrimination of any type, and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. Milgard is an at-will employer.
Shift 1 (United States of America)
Full or Part Time
Milgard (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit.
It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Milgard is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
No visa sponsorship is available for this position, unless specified within the job description.
Customer Service Representative
A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers’ standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment.
General Job Description:
Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product.
- Minimum * 2 years customer service experience in an administrative/office * setting *
- Excellent * phone communication ability *
- Ability * to navigate a computer database *
- Attention * to detail. *
- Organized * with clerical skills.
- * *
- Responsible * * for customer order entry from EDI * *
- Monitor * * EDI schedules to make sure EAU (Estimated Annual Usage) is being * * met, and that customer orders are not dropping out of schedule. * *
- Monitor * * customer websites for purchase orders, schedule changes, request * * for quotes, quality information * *
- Handles * * customer inquiries pertaining to orders/product * *
- Communicates * * with customers daily to report ship & delivery information * *
- Complete * * ASN (Advance Ship Notice) when parts ship to customer * *
- Monitor * * all shipments by production to customer * *
- Maintain * * all customer files * *
- Create * * Expediter Report * *
- Monitor * * the customers delivery performance * *
- Acknowledge * * customer PO’s (purchase orders) * *
- Proactively * * notify customers of late orders * * * *
- Assign * * RMA’s (Return Material Authorization) to quality department for * * reconciliation * * * *
- Provide * * proof of delivery to customers as necessary for invoice * * discrepancies. * * * *
- Maintain * * and input data pertaining to customer orders in database
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.
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