Mc Kees Rocks Job Description Sample
Level Agency is a leading full-service interactive agency headquartered in Pittsburgh seeking an Account Manager. Recently #190 on the Inc. 500’s Fastest-Growing Private U.S. Companies and one of Pittsburgh’s Best Place to Work, Level Agency delivers powerful and comprehensive online solutions including multi-channel digital marketing, search engine optimization, lead generation, website development, ROI reporting, and much more.
The Account Manager is part of the agency’s Client Services team and is responsible for driving client success in online marketing programs that include some combination of paid media campaigns, website and landing page projects, and data analytics projects. The Account Manager will be a thought-leader and strategic partner to external clients, while providing competent project management in coordination with Level’s internal team. Depending on experience, the Account Manager may lead and train Client Services Specialists or Junior Account Managers. To do this, the Account Manager must be able to establish effective communications and strong relationships with external and internal teams, while using analytical skills and creative problem-solving to proactively solve complex online marketing problems and exceed client objectives.
- Assumes accountability and ownership of online marketing program successes and failures for client accounts in a team environment.
- Responsible for ongoing client performance meetings, Quarterly Business Reviews, and other ad hoc communication flows.
- Interfaces with other department leads to share ideas, communicate service offerings, and to identify and deliver new solutions for clients.
- Keeps the Level Interactive team apprised of key client opportunities, potential risks and other key nuances which affect the health of the business.
- Establishes themselves and the agency as trusted partners in online marketing to agency clients.
- Understands natural digital marketing best practices and articulates knowledge effectively.
- Provides excellent communication via phone, emails and direct contact.
- Effectively creates and delivers client presentations.
- Provides thought leadership to clients across a range of online marketing topics.
- Commands data analysis of key metrics to identify, recommend and implement changes for increasing the performance of client programs.
- Manages budgeting, forecasting, billing and invoicing.
- Assists in client billing.
- Monitors and reports program financials, budgets and fees to senior management.
Campaign / Project Management
- Directs and manages the daily work flow of all client digital marketing programs, including initiation and management of projects across departments.
- Reviews deliverables for quality and ensures that recommendations and work product are sound and viable.
- Works with the internal media team to create and execute digital marketing strategies and plans for each client.
- Ensures client budgets and deadlines are met.
Team Leadership & Development (Based on Experience)
- Assists in development of curriculum and training execution for new Junior Account Managers.
- Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity.
- Ensures that reporting teams adopt stated account management standards and program management best practices.
- B.A./B.S. degree required
- 3–5 years of online marketing industry experience, or strong experience in related fields
- Works well in a kinetic, deadline-driven agency environment
- Effective written and verbal communicator
- Demonstrated industry knowledge and skills
- Accountable for personal intellectual curiosity, staying up to speed in the dynamic, fast paced industry of Online Marketing
- Demonstrated problem solving skills
- Demonstrated project management skills
- Competitive compensation
- Performance reviews every six months
- Generous PTO policy
- Ability to develop and refine skills with career advancement opportunities
- Great medical benefits with the region's top plan
- Simple IRA with 2% employer match contribution
- Employee appreciation programs
- Working with an awesome group of really intelligent people!
Digital Marketing Intern
You are curious and eager to learn. You relish the opportunity to learn by doing in a fast-paced and demanding environment. You thrive in a culture that is nimble, collaborative, analytical and creative.
Does this sound like you? If so, Level Agency is currently looking for an enthusiastic and motivated Digital Marketing Intern to join our team and we can’t wait to meet you!
The successful candidate will be a driven, ambitious individual who wants to create a career in digital marketing. Level will provide extensive training, guidance and support, as well as the opportunity to experience the industry from the inside and gain valuable work experience.
About the Position:
The Digital Marketing Intern will be part of the agency’s Client Services, Media, Creative or Interactive team (depending on interest and availability), and will contribute to main objective for the assigned team:
- Client Services: Delivering exceptional service to drive results for a group of Level Agency’s client accounts
- Media: Strategic and tactical online media buying and planning
- Creative: Designing ads and/or writing compelling ad copy
- Interactive: Front or back end development for landing pages, websites, ad operations, conversion rate optimization and IT
This position is flexible and able to work with the intern’s skill set and desired learnings. Ultimately, they will gain broad experience in digital marketing and will be better prepared to enter into any fast-paced work environment upon internship completion.
- Stays on top of recent developments in digital advertising to contribute to strategic client engagement
- Completes required certifications in various digital advertising platforms
- Perform market analysis and research into prospects, clients, competitors and technology and provide actionable tips and advice for expanding their reach in the digital space
- Support the team in daily administrative tasks
- Works with team members to prioritize project and information needs
- Documents meetings and shares regular recaps with action items
- Drafts detailed project briefs for client campaigns to help align agency resources around campaign objectives
- Interfaces with media managers, designers, developers, copywriters, and third-party vendors to resolve campaign and project issues
- Uses statistical methods to analyze data and generate reports for clients
- Collect quantitative and qualitative data from marketing campaigns
- Importing and exporting data
- Report QA
- Completing CMS-based web production
- Participating in internal QA process
- B.A./B.S. degree in progress or completed
- Strong desire to learn along with professional drive
- Works well in a kinetic, deadline-driven agency environment
- Proficiency in Word, Excel, PowerPoint and Outlook
- Accountable for personal intellectual curiosity, staying up to speed in the dynamic, fast paced industry of Online Marketing
- Demonstrated problem solving skills
- Effective written and verbal communicator
- Outstanding multitasking abilities
- Willingness to learn on the job and share experiences with other members of the team
- Competitive compensation ($10-$12 hourly)
- Gain valuable work experience
- Explore a career path
- Give yourself an edge in the job market
- Develop and refine skills
- Network with professionals in the field
- Gain confidence
- Transition into a job
- Work with an awesome group of really intelligent people!
Level Agency is a leading full-service interactive agency headquartered in Pittsburgh seeking a DIgital Marketing Intern. Recently #190 on the Inc. 500’s Fastest-Growing Private U.S. Companies and one of Pittsburgh’s Best Place to Work, Level Agency delivers powerful and comprehensive online solutions including multi-channel digital marketing, search engine optimization, lead generation, website development, ROI reporting, and much more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full Stack Mid-Level Developer With Java And Angular
Meet our professionals
CGI: An employer of choice
CGI is seeking a Full Stack Mid-Level Developer who has experience in Java and Angular. The best candidate for this role will have experience working with an unlimited level of technical ambiguity in an effort to solve defined business problems.
In other words, problems will not always be fully and completely defined. This person will be responsible for working with product owners, designers, and other developers to create pieces of functionality typically as a proof of concept. Some features will be built into production code or lead off a larger project destined for production.
Experience with various technologies is important, but of higher importance is the ability to learn new patterns and technologies efficiently. This role is on a very exciting forward looking team that has an opportunity to present creative ideas that will make an impact. Process-wise the team practices agile software development.
At CGI, you get to do more than just sling code; you get to build solutions as a full time consultant with a world-class IT company. You will be involved in a mission critical project working with smart, dedicated people like yourself, and making an impact with both internal and client stakeholders.
Tired of the same old thing? Take your talents to a company that inspires personal and professional growth and values your ideas.
Your future duties and responsibilities:
Full stack development in Java technologies as well as UI development using the latest Angular frameworks. Ability to learn new technologies efficiently.
Ability to work partially independently and partially with a team. Agile experience is a plus.
Required qualifications to be successful in this role:
Ability to think independently; work and communicate with others at all levels, and make progress efficiently.
Angular 4+, J2EE and / or other programming technologies, database queries through an API layer. Strong written and oral communication with non-developers
Angular 4: 1+ years
Java / J2EE: 3+ years
SQL (Oracle preferred): 2+ years
GIT or other source code control: 5+ years
Spring Boot, Kubernetes, Docker, RAD (Rational Application Developer) and / or Eclipse, Kafka, NodeJS, Restful, Agile experience.
Education: BS in Computer Science, Software Engineering, related IT field or equivalent combination of experience and education
Java Enterprise Editions JEE
What you can expect from us: Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients' digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S.
Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Suite - Dessert Cart - Heinz Field
About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Suite Attendants are responsible for taking customer orders and serving food and beverage according to customer requests. Suite Attendants provide a premium guest service experience by escalating and/or resolving any issues or special requests made by the guests in the suite(s). Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Ensures suites are stocked with proper food, beverage, and product before and during event based on Aramark standards and suite holders' orders
Maintains appearance and cleanliness of suite and food service areas during event
Replenishes food and beverage product during event upon guests' requests
Adheres to all alcohol service policies and safe drinking guidelines including checking guests' identification
Maintains knowledge of menu items and all other offerings
Provides an elevated level customer service, anticipating guests' needs
Breaks down and cleans food service areas and equipment post event; returns equipment to proper storage area
Inventories product at the end of each event
Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
Adheres to Aramark safety policies and procedures including proper food safety and sanitation
Ensures security of company assets
Other duties and tasks as assigned by manager
Previous experience as a server, suite attendant, or other related role required
Demonstrates excellent customer service skills
Demonstrates excellent communication and interpersonal skills, both written and verbal
Working knowledge of food safety principles and procedures
Must be able to obtain a food safety certification
Must be able to obtain all Aramark and state/local required alcohol service certifications
Requires constant standing and walking
Requires frequent lifting of up to 25 lbs.
Requires occasional lifting of up to 50 lbs.
Must be available to work flexible hours including evenings and weekends
Production Supervisor - Night Shift
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Production Supervisor - Night Shift
This position is responsible for supervising daily operations of the production floor; ensuring the shift meets the established safety, quality, and production goals in compliance with all applicable legal and food safety requirements.
Manages and directs activities of assigned shift, ensuring product adheres to Niagara's standard of safety, quality, and throughput.
Maintains effective working relationships with team members through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and throughput.
Analyzes the production schedule prior to shift start and adjusts team member assignments to meet production targets. Verifies discrete jobs are correct in Oracle (including quality and bill of material list), Warehouse Management System, and/or Line Management System.
Responsible for team member coaching and development, employment decisions, and resolving issues through conflict resolution. Hires, trains, coaches and reviews performance of team members. Partners with Human Resources and Production Manager for recruitment, corrective actions, and terminations.
Inspects raw materials prior to changeovers to ensure correct inventories for production runs. Performs first pass quality checks after changeovers to prevent non-conforming product.
Collaborates with the Maintenance Department to resolve downtime occurrences on the production lines.
Completes shift reports for production numbers, downtime, attendance, overtime and quality checks for submission to the Production Manager.
Conducts walkthroughs throughout the shift to ensure safety, quality, and housekeeping compliance by team members.
Interfaces with multiple departments within the organization to ensure customer deadlines are met.
Participates in interviews with hiring managers.
Collaborates with plant leadership and shift team members to champion a world-class safety culture.
Conducts weekly safety talk trainings, daily safety/quality/production meetings, and hourly safety walks.
Adheres to the highest standards of company and plant safety programs, guidelines, rules, and regulations.
Abides by Niagara's Good Manufacturing Practices (GMP) and Food Safety Standards at all times. Develops, recommends, and implements measures to improve production methods, equipment performance, and quality of product.
Suggests changes in working conditions and use of equipment to increase efficiency of shift team members.
Monitors and reviews assigned team members time and attendance for accuracy. Utilizes the Efficiency Improvement Tools to understand and comment on line downtime and communicate appropriately per the escalation plan.
Regular and predictable attendance is an essential function of the job.
Ability to work 12 hour shifts, day or night, on a rotating 2-2-3 schedule or schedule as dictated by production demand.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
2 Years – Experience in Field or similar manufacturing environment
2 Years – Experience in Position
2 Years – Experience managing people/projects
High School Diploma
experience may include a combination of work experience and education
Understanding of production processes and controls
4 Years – Experience in Field or similar manufacturing environment
4 Years – Experience working in Position
4 Years – Experience managing people/projects
experience may include a combination of work experience and education
This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Identifies safety issues and takes prompt corrective action
Coaches/corrects unsafe team behavior
Effectively prioritizes quality, productivity, and cost
Encourages honest feedback from direct reports, peers, and up-line manager
Uses customer feedback to improve service levels and internal/external customer relationships
Understands the concepts of process consistency and waste minimization
Modifies goals based on changing business needs
Promotes sharing of opposing viewpoints
Find a Way
Anticipates problems and opportunities within functional area, and recommends proactive solutions
Uses technical knowledge to coach team performance and educate others
Leverages technical know-how to solve challenging problems
Encourages and models teamwork to demonstrate behavioral expectations for Team Members
Builds relationships up, down, and across effectively
Empowered to be Great
Provides effective coaching and feedback to improve individual and team performance
Provides positive recognition for Team Member results
Assigns responsibilities to maximize team strengths
Resolves team conflicts with a calm demeanor and skill
Effectively communicates team and individual expectations and follows up appropriately
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
Sr. Virtualization Delivery Engineer (Federal DOD And Ts/Sci Required)
Senior Virtualization Delivery Engineers at CDWG team with other Engineers on highly visible, technically challenging projects and offerings. The Sr. Virtualization Delivery Engineer will be responsible for designing, configuring, maintaining, and troubleshooting customer specific virtual environments. The position is Federally focused and the engineer will need to operate within a Department of Defense/Classified environment.
Key Areas of Responsibility
Work with clients to define, develop, and deliver appropriate software / hardware solutions for customer's data center
Maintain current knowledge of VMware's Software Defined Data Center (SDDC) portfolio of solutions
Document best practices in developing and deploying VMware solutions
Serve as top-level support for SDDC products related issues
Collaborate with a team to architect and engineer private, public, and hybrid cloud networks
Develop self-service automation (Business Process Automation) via vRA/vRO and/or system automation via vROps/vRO to address common O&M tasks
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements
Serve as technical point of contact on customer engagements
Manage time and expense to meet or exceed expectations defined in the Statement of Work
Provide high quality content deliverables using the appropriate document templates
Ensure solution is implemented as designed to the customer's satisfaction and approval
Educate the customer on solution as appropriate throughout the life of the project or service life
7 years of delivering complex technical solutions including planning, development, implementation and support including Failover techniques, recovery/rollback and application partitioning
7 years of Federal and/or DoD experience
DoD 8570 level II IAT Certification
VMware Certified Professional (VCP) in Datacenter Virtualization
VMware Certified Professional (VCP) in Desktop/Mobility
DoD/OPM Top Secret Clearance/Sensitive Compartmented Information (TS/SCI)
Other Required Qualifications
Experience implementation, sustainment, and troubleshooting of VDI (Horizon) solutions in large environments
Experience with implementing Defense Information Systems Agency (DISA) Secure Technical Implementation Guidelines (STIGs) within a Department of Defense environment
Experience with remediating identified Information Assurance Vulnerability Alerts (IAVAs) within DoD systems
Experience with installing, configuring, and troubleshooting NSX environments
Willing to travel (50-70%)
Strong organizational skills
Excellent attention to details
Abilities to work independently and to manage time effectively
Effective communication skills with an appreciation for the appropriate ways to interact with managers, coworkers, customers and vendors
Strong technical knowledge of vSphere, vRealize Automation (vRA), vRealize Orchestrator (vRO), and vRealize Operations Manager (vROps)
Technical knowledge in one or more VMware products: vCloud Suite, vRealize Suite, VMware Horizon View, VMware Virtual SAN (vSAN), vRealize Log Insight (vRLI), vRealize Network Insight (vRNI), or VMware NSX
Experience with current software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
VMware Certified Professional (VCP) in Cloud Management/Automation
VMware Certified Professional (VCP) in Network Virtualization
Understanding of storage architectures, including peripheral interfaces (SCSI, RAID, Ethernet) and multi-processor designs (SMP)
Experience virtualizing enterprise applications (Exchange, SQL, ORACLE, Web servers, etc.)
The Data Engineer is a key member of a platform team that contributes to software design, development and overall product lifecycle for a product that delights our users and adds value to the organization. The engineering process is highly collaborative.
The Data Engineer is expected to pair on a daily basis as they work through user stories and support products as they evolve. In addition, the Data Engineer may be involved in product configuration, performance tuning and testing as well as production monitoring. As a Data Engineer, you will be part of a team with more experienced engineers to help build and grow your skills while you create, support, and deploy production applications.
Build the infrastructure to support coding, testing, processing, and maintaining data resources in support of the Data Science, analytics and reporting organizations using SQL, SQOOP, Python, Google Big Query, Kafka and other Big Data technologies.
Collaborate with Data Scientists in the development of predictive models using machine learning, natural language and statistical analysis methods.
Design and implement internal process improvements (automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc).
Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs.
Develop, refine and oversee data management standards, including establishing and enforcing governance procedures and ensuring data integrity across multiple functions. Responsible for owning data quality metrics and meeting defined data accuracy goals according to industry best practices.
Computer Science, Software Engineering, Information Systems or Information Technology or related field required, or equivalent experience
Google Cloud Platform (GCS, BQ, etc), Apache Kafka, Python
Experience with object-oriented/object function scripting languages: Python, Java, C , Scala, etc.
Retail Representative-Home Store/Ise Part Time
of Openings1 Overview
Responsible for quality performance of retail tasks and objectives to achieve superior results for CROSSMARK'S clients and customers.
Complete all tasks assigned in a timely manner
Ability to read and understand Plan-o-grams
Execute Item cut-ins on shelf and Complete Plan-o-gram Updates
Able to move and adjust shelving to meet Plan-o-gram specifics
Commitment to work assigned schedule , ready to work at designated start time
Ability to work independently or with others in a team environment
Accurately reports all completed retail tasks via the appropriate designated systems on the day the work is performed.
Communicates effectively with store personnel regarding tasks, sales activities, promotions, and client/sales plan objectives
Completes required training and certification programs.
Uses a digital camera or a cell phone with a camera, and has the ability to take photos, resize them and upload as required.
Engage every work day with CROSSMARK'S communication tools for the purpose of accurately planning, reporting, and reviewing work.
Dedicated to providing excellent customer service and to develop a professional working relationship with store management, associates and other merchandising companies to effectively meet company and client objectives.
Insures proper maintenance on all company equipment.
Follows company policies, procedures, and position responsibilities.
Note: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.
Education/Experience: High school diploma or general education degree (GED); Prior retail experience is preferred, but not required.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk or hear; stoop, kneel, crouch, climb or balance. The employee is regularly required to lift up to 25 pounds and to occasionally lift up to 60 pounds from the floor to waist or chest high.
Significant time driving a vehicle may be required.
In general, resets can be very physical in nature. Reset activities could include: removing items from the shelf, moving shelves, building fixtures, reorganizing the products according to the plan-o-gram provided, replacing shelf tags, filling in new products and retrieving additional stock when necessary.
Proficient use of a Personal Computer, printer and familiarity with Adobe, Word, Excel, and Outlook. Tools: Daily access to the worldwide web with the ability to meet system requirements, printer and phone.
You must have access to reliable transportation. The reliable transportation must be able to transport you and task materials a minimum of forty miles from your home to execute a variety of work.
Operating a Personal vehicle: In the event the associate drives a personal vehicle for business purposes, the associate is required to maintain a valid state-issued drivers license and the minimum auto insurance coverage specified by the associates state of residence.
Certificates, Licenses, Registrations: None.
Work environment: Retail store environment with some travel. Some projects include early mornings (i.e. 4-5am), overnight travel, weekends or nights and holidays.
English is the primary language skill, however, bilingual skills may be required based on business necessity.
At CROSSMARK, you can get the job that gets your lifestyle. Whether you are seeking a career in retail merchandizing, the flexibility of a part-time job or full-time corporate employment, we have a place for you. Join our U.S. team of over 30,000 dedicated and talented individuals in providing expert sales and marketing services for the consumer goods industry.
CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.
Reviewer Quality Assurance performs an administrative review of valuation products in accordance with regulatory, industry and lender requirements, facilitates the relationship between the clients and the appraiser, responds to and satisfies client issues in a timely, consistent manner and ensures accurate resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Interpret and implement Quality Assurance policies and procedures for Valuation products.
Monitor, track and consistently respond to inquiries.
Gain necessary documentation from the Appraisal vendor to ensure supportable and accurate valuation reporting.
Ensure that all steps of the QA Valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes.
Meet personal and departmental productivity and quality goals/metrics.
Maintain compliance with State and Industry regulations including Appraisal Independence.
Apply knowledge of appraisal industry guidelines as products so that valuation quality meets defined standards.
Attend departmental meetings as required.
Ensure appropriate escalation paths are followed.
Communicate daily with QA Team Leaders and Managers on department operation protocols.
Maintain a positive, professional business relationship with vendors and internal staff.
All other duties as assigned.
High School diploma or equivalent or 1-3 years of experience with valuation products.
Prior experience as a mortgage underwriter.
Good working knowledge of standard appraisal practices and procedures including USPAP.
Knowledge of valuations office processes, procedures and technology.
Attention to detail.
Strong customer service and communication skills.
Ability to read operational reports and workflows.
Knowledge of personal computer operation, including use of Microsoft Outlook, Word and Excel.
Lead UX Designer
Are you an experienced technology professional invigorated by complex challenges? If you seek to advance in a new career opportunity, ServiceLink, the unsurpassed leader in the mortgage industry, invites you to apply for the opening of Lead UX Designer, a position which carries the primary responsibility of oversight for our enterprise product designs from concept to execution.
If you are confident in your ability to drive strategic UX initiatives, your experience and influence will be highly valued by our innovative team of world-class technologists. There will never be a better time to join ServiceLink, a company committed to supporting the growth and advancement of every employee.
We are looking for an experienced Lead UX Designer who is motivated to combine the art of design with the art of project management. S/he will lead a team of product designers in an innovative and fast-paced environment. You will sit within the UX team and act as a liaison between design, product and business stakeholders.
A DAY IN THE LIFE
In this role, you will…
As the Lead UX Designer for EXOS Enterprise products, you'll help to manage a small team's creative direction, with dedicated mentorship and solid project management. This includes working with the UX team to receive and give critique, manage the design work and all associated artifacts.
In this role, you will:
Oversee the creative output of 2-4 other designers to consistently create high-quality products, in compliance with design system guidelines, best practices, and business requirements
Devise elegant solutions for a platform enterprise experience, across lines of business. Make strategic design decisions related to core, and new, enterprise software functions and features
Facilitate client's product visions by understanding business requirements and researching, conceiving, wireframing, sketching, and prototyping interactions
Rapidly design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces, from low to high fidelity
Champion new ideas and methods of accomplishing stakeholder goals
Attend product scope meetings, provide estimates, review scopes for estimate accuracy and design adherence
Partner and collaborate with product management to deeply understand user needs, help define requirements, and proactively influence the roadmap with design and usability enhancements
Work within, and contribute to, the EXOS Design System
Mentor other designers to promote a culture of design excellence; create learning opportunities within the UX team through hands-on projects
Enhance existing products, balancing schedules among maintenance activities (usability tuning, bug fixing) and new feature development
Help to build out the growing UX team by evaluating top candidates to support growing demand
WHO YOU ARE
You possess …
Have eight or more years of recent hands on experience in leading complex enterprise UX Design projects – but you still love rolling up your sleeves and designing alongside your team
Are a dedicated systems thinking, comfortable with the big picture and driving information architecture
Have extensive experience in using UX design best practices to design solutions, and a solid understanding of mobile-first, responsive design and design systems
Are a strong design leader, capable of motivating the very best UX designers, as well as gaining their respect
Are very organized, with a strong attention to detail and thoughtful consideration of trade-offs
Have an excellent design eye and act as a user advocate
Understand hybrid mobile and progressive web-app development
Are comfortable executing in a fast-paced environment
Are a creative and effective problem-solver; you ask why, you explore, you're not afraid to seek out new and better ways to accomplish tasks
Are able to manage multiple people and projects concurrently, supported by good personal time management skills
Are able to work with internal business groups to understand detailed requirements and then design complete user experiences that meet client needs and vision.
Previous Lead experience; you've lead teams of designers and provided guidance to cross-functional team members
Preference will be given to candidates who have demonstrated experience designing complex enterprise software solutions
Strong track record of collaboration with internal business groups to understand detailed requirements and then designing complete user experiences that meet client needs and vision
Cross-platform design expertise, understanding of cross-browser compatibility issues and ways to solve for them
A solid grasp of user-centered testing methodologies
Excellent communication skills. Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients – visually, verbally, and in written communication
Willing to help teammates, share knowledge and experience with them, and learn from them. Open to receiving feedback and constructive criticism.
Passionate about all things UX and other areas of design and innovation; in tune with the industry's latest trends and technologies.
Familiarity with Apple's Human Interface Guidelines and Google's Material Design
Basic understanding of accessibility guidelines, WCAG 2.0 and Section 508
Hands on expertise in design software such as Adobe XD, Sketch, InVision, Figma, or the like is a must. Fluent in Adobe Photoshop or Illustrator. Expert prototyping skills. Portfolio required.
Educational background in Design, HCI, Service Design, Graphic Design, Interaction Design, or a related field.
Nice to haves:
Basic understanding of server-side CSS pre-processing platforms, such as SASS and LESS
Experience in Fintech or Mortgage Servicing
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