Microcomputer Support Specialist Job Description Sample
Senior Microcomputer Specialist
Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.
CLOSE DATE : This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, February 26, 2018. PAY INFORMATION : Annually: $72,058.65 - $91,227.76Hourly: $34.643582 - $43.859501 BENEFITS : In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions. Clackamas County proudly offers an attractive compensation and benefits package including competitive wages, annual cost-of-living adjustments, annual merit increases (for eligible positions), and a robust sick and vacation plan for regular status positions.
We encourage and support employee health and wellness by offering a variety of gym membership discounts, onsite fitness classes, onsite Farmers Market with fresh produce available for purchase, annual wellness fairs and alternative care benefits so you can customize your wellness needs to fit your lifestyle.This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB INTRODUCTION : Clackamas County Technology Services (TS) is looking for a Senior Microcomputer Specialist to be responsible for installation, maintenance, and repairs for complex microcomputer hardware systems and software applications. The incumbent will join our team in supporting the technology needs for internal county departments and users.The Senior Microcomputer Specialist is responsible for complex end user support and desktop PC maintenance, troubleshooting, updates and network connectivity.
The incumbent will support the following areas: Microsoft Windows desktop operating systems and related business applications; local and networked printers and scanners; audio/visual equipment installation and troubleshooting; Call Center/Help Desk user support; PC repair, configuration & installation; and mobile device provisioning and troubleshooting. Incumbents are responsible for the daily operation and administration of the LAN attached systems.
The Senior Microcomputer Specialist will recommend and implement LAN policies and standards and assists in planning the overall system. Incumbents diagnose problems such as general operating system errors and provide training and general support to microcomputer users.Competitive candidates will have 5 or more years of experience supporting a Microsoft Windows based client/server environment. Required Minimum Qualifications/ Transferrable
At least five (5) years of experience diagnosing and resolving complex technical microcomputer hardware and software issues At least three (3) years of experience providing professional customer support and service for non-technical customers in Help Desk and onsite settings At least two (2) years of experience with local area networking (LAN) At least one (1) year of experience with installation, troubleshooting, and repair of printers and devices At least one (1) year of experience with audio and visual equipment systems configuration and maintenance Proficient with support for current versions of Microsoft Office suite Must successfully pass a criminal history check which may include national or state fingerprint records check Employment is contingent upon passing a post-offer physical assessment. Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation. Must possess a valid driver's license and possess and maintain an acceptable driving record throughout the course of employment.
Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. Learn more about the County's driving policy . Preferred Special Qualifications/ Transferrable
Experience with supporting a Technical Learning Center in a computer lab environment Working knowledge of mobile device management and support of mobile device hardware Ability to quickly learn and adapt to new technologies and changing environment Working knowledge of Microsoft Active directory usage and support Working knowledge of scripting methods for automation and application deployment Experience working in project teams as resource and project lead For Veterans qualified for Veteran's Preference:
If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. RESPONSIBILITIES : Duties include but are not limited to the following: Provides coordination, planning and implementation and support of LAN; identifies need for networking; monitors progress of activities; organize daily tech work that balances priority with efficiency to ensure projects are completed as scheduled.
Performs administrative and support activities such as server support, PC support, Call Center Support, Bench Support, software upgrades and packaging, process automation, hardware installation and inventory control, audio/video tech support for County auditoriums, reader boards, conference rooms, and front lobby video display; tech support for Technical Learning Center and its upkeep; installs new hardware and software in the LAN; performs troubleshooting to help resolve problems with hardware and software; install, troubleshoot and repair local and network printers and All-in-ones. Researches cost, supply and performance standards for equipment, software and vendors; determines technical recommendation for service enhancements, equipment and material acquisition and resource allocation; test new hardware and software for integrity and usability. Administers and maintains user security for access to the LAN; operating systems interaction and configuration, walk on printing configurations, installation and configuration of LAC printers; coordinates with County departments to ensure conformance to County policies and standards.
Develops and implement documentation for tech and user support, PC components and peripheral use, workstation installation, user support, PC maintenance; maintains software licenses and hardware and software inventory; sustainability (Green - recycling) on decommissioned equipment. Provides complex technical support to clients in support of their business activities, analyzes and makes recommendation on technical needs of clients; trains user department personnel in the proper care and general maintenance of microcomputer equipment, instructs County employees for AV equipment and room usage, trains instructors on usage of equipment for the Technical Learning Center; mentors interns and colleagues. QUALIFICATIONS : Thorough knowledge of:
Microcomputer hardware and software; computer network technologies; hardware and software diagnostic and corrective methodologies; data transfer utilities; administrative scripting; personal computer hardware configurations including storage devices, printers, graphics, communications and related software; operational characteristics of data processing equipment and peripherals; methods and procedures of software design, development and maintenance; applicable programming languages. Skill to: Analyze complex technical problems and provide logical and effective solutions; read, interpret and apply technical information from resource manuals; plan, organize and document complex network related activities and to configure systems to be consistent with County policies and procedures; research computer trends and make recommendations for future system changes; communicate effectively, both orally and in writing, including communicating technical information to non-technical users; establish and maintain effective working relationships with county staff and vendors; provide customer service under tight deadlines.
WORKING CONDITIONS : Incumbent typically works in a variety of setting and locations. Work requires the ability to bend, crawl, climb, stoop and be available at sites to provide client support in the installation, repair and maintenance of hardware and software. Incumbent must be able to lift or move personal computers, terminals and peripheral equipment which may weigh up to fifty pounds.
Frequently works early and late hours to meet time lines, provide off-hour upgrade and maintenance, and respond to emergency situations. Within the User Support Services and Technology Services Admin Divisions of Technology Services, duties require frequent standing, walking, squatting, kneeling, crawling, bending, twisting, climbing, lying down, reaching, grasping, fine motor control, and the ability to lift up to 55 pounds. Duties also involve occasional exposure to confined spaces, dust, and low lighting.
WORK SCHEDULE : This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. EXPLORE CLACKAMAS COUNTY : Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt.
Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens. Explore Clackamas County Clackamas County Core Values Working for Clackamas County Recreation, Arts & Heritage ABOUT THE DEPARTMENT The Technology Services Department provides computing services to County departments and other public and private agencies.
The Department offers technical services and support in the following areas: Applications, including enterprise systems Geographical Information Systems Web Document Imaging Desktop Support Data Center Operations Network, including the Clackamas Broadband Express Telecom Systems Administration Technical Call Center Technical Learning Center The mission of the Technology Services Department is to provide high quality, cost-effective technology for, citizens, county departments, and county commissioners. Learn more about Clackamas County Technology Services APPLICATION PROCESS : Clackamas County only accepts online applications.
Help With Your Application: Application Process Browser and Operating System Hints Frequently Asked Questions If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday
Thursday 7:00 a.m.
6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIPClackamas County does not offer visa sponsorships.
Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.
All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. OregonLive.com.
Keywords: Microcomputer Specialist, Location: Oregon City, OR - 97045
Microcomputer Specialist Vacancy - Diverse Candidates Encouraged
MICROCOMPUTER SPECIALIST VACANCY
Please send resume and application (on-line at www.argylecsd.org) to Michael Healey, Superintendent of Schools, Argyle Central School, 5023 State Route 40, Argyle, NY 12809. This position is Civil Service competitive.
A provisional appointment will be made and the candidate must be reachable on the established Eligible List to be permanently appointed. Application deadline is Monday, January 22, 2018.
Microcomputer Specialist - Diverse Candidates Encouraged
Microcomputer Specialist Hudson Falls CSD seeking to fill full-time Civil Service position. Applicants must possess a minimum of three (3) years' experience in the implementation of microcomputer hardware and software and related peripherals, hands on skills, management of operating systems and application programs, and direct involvement with users. Call 518-- or email hfcsd.org by January 31 for application details.
Microcomputer Hardware/Software Coor
Job postings Microcomputer Hardware/Software Coor Share this:|More Back to search results
Job no:488486 Work type:Support Staff Pay Grade:11 Major Administrative Unit / College:College Of Agriculture And Nat Resources Department:Anr Technology Services 10002873 Salary:43095.00 - 44000.00 Salary Commensurate Location:East Lansing Categories:Full Time (90-100%), Administrative Professionals- AP, Information Technology Working/Functional Title Service Desk Technician Position Summary The Microcomputer Coordinator’s primary role is to ensure end user support for all tier 1 and 2 requests in the College of Agriculture and Natural Resources, MSUE and AgBioResearch. This includes hardware and software connecting to CANR systems.
This role will require the person to analyze, troubleshoot and resolve end user requests in a courteous, timely and accurate fashion. This position also requires some base level server/application administration and creation/modification to Microsoft Active Directory Users and Group Policies. Responsibilities include: support hardware and software for PCs, MACs, iOS devices, Android devices, tablets, printers, scanners, switches, wireless devices, and other devices required by staff and departments in CANR; support and maintain proficient knowledge of software and systems used in CANR including but not limited to Microsoft Office, Microsoft Lync, Adobe Connect, Microsoft SharePoint, Skype, Internet Explorer, Firefox, Chrome, Safari, Avaya one-X Communicator, Microsoft Forefront Endpoint Protection, Microsoft Windows Update Server, Quickbooks, project management software and ticketing software; review, recommend and manage Microsoft Group Policies for organizational unit maintained by CANR; test, document, and train end users on new products and system features; administer equipment, hardware, and software installs or upgrades for end users; maintain best practice documentation for installation, configuration, maintenance and troubleshooting of end user workstation hardware, software, and peripheral devices; work with CANR system administrators on product rollouts, migrations and upgrades; management of server applications for updates, ticketing, system configuration, printing, and other applications used for end user support; conduct research on products, services, protocols, and standards in support of user requirements; develop, implement and maintain policies, procedures and associated training plans for end user resource administration and appropriate use; administer and maintain end user accounts, permissions, and access rights; recommend, schedule, and perform application and hardware improvements, and upgrades.
This position involves sitting for extended periods of time; ability to dissemble and assemble small computer components, devices, printers, etc…; occasional inspection of cables in floors and ceilings; lifting and transporting of moderately heavy objects, such as computers and peripherals; working in noisy rooms as required. Unit Specific Education/Experience/Skills Knowledge equivalent to that which normally would be acquired by completing two or three years of college, technical, vocational or business school in computer science or programming and one to three years of related and progressively more responsible or expansive work experience in applications programming and microcomputer hardware/software systems; or an equivalent combination of education and experience. Direct experience supporting iPads, tablets, Android phones, iPhones, Windows phones and Blackberries.
Experience with Apple Mac OSX deployments. Working technical knowledge of PC operating systems, including Windows XP, 7, 8, 10, Apple OS. Working knowledge of Microsoft Active Directory Administration and Microsoft patch management.
Hands-on hardware troubleshooting experience. Previous end user support in a call-center and walk-up repair environment. Desired Qualifications Bachelor’s Degree in the field of computer science.
Working knowledge of Microsoft Server 2008 and Microsoft Server 2012. Working knowledge of routing, switching and networking principles. Data recovery and system forensics.
ArcGIS, SAS, SPSS System Administration. Certifications: A+, Network +, MCP. Good understanding of the organization’s goals and objectives.
Strong written and oral communication skills. Strong interpersonal skills. Highly self-motivated and directed.
Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation. Experience working in a team-oriented, collaborative environment.
System deployment and operating system imaging using Windows Deployment Services.
Knowledge of applicable data privacy practices and laws. Ability to conduct research into networking, computing issues, and products as required. Ability to present ideas in user-friendly language. Work Hours STANDARD 8-5 Summary of Physical Demands Possible computer, printer, equipment removal and installations. (Bidding Eligibility ends 2/6/2018 at 11:55 PM) Advertised:Jan 31, 2018Eastern Standard Time
Computer Support Specialist
Full time (29-40 Hrs) Location: ASU-Jonesboro
The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems.
This position is governed by state and federal laws and agency/institution policy.
Duties & Responsibilities:
The Computer Support Specialist will serve as a liaison between Information and Technology Services and functional areas on campus, assist departments with a variety of technology needs, and troubleshoot equipment to include computers, interactive white boards, projectors, and other classroom / technology lab media.
In addition, this position will educate department staff on software and hardware, communicates issues between departments and ITS to resolve problems in a timely manner and keep all staff informed of situations, install software updates and coordinate with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with users to resolve problems, and recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs. Perform other duties as assigned or requested. Knowledge/Skills/Abilities:
Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures, write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution, read and interpret technical literature and evaluate product acceptability and/or quality, manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment, and code, test, and debug computer programs and write program documentation. General Days/Hours:
Monday-Friday 8:00 a.m.-5:00 p.m. Availability to work after hours or weekends as requested Other: This position reports to ITS for 20% of time; reports to various locations on campus for 80% of time.
Provides department-level technical service assistance. Successful candidate must have the ability to work on Mac computers.
The formal education equivalent of a Bachelor's Degree in Computer Science, Computer Applications, Mathematics, or a related field. Two (2) years of experience in computer support. OR Completion of technical training in Computer Science, Data Processing, or a related field acquired from a vocational, military, or industrial setting plus four (4) years experience in computer support plus one (1) year of supervisory experience. Other job related Education and/or Experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval or the qualifications review committee.
Senior Campus Support Specialist - TR Campus
Job Summary Responds to staff requests for media equipment, support and supplies, performs minor repairs on equipment and assists with inventory. Installs and maintains microcomputer hardware and software systems, provides technical assistance and training to system users, obtains technical support from software and hardware companies, supports the mainframe communications networks and maintains complete documentation of hardware, software, and operating procedures by performing the following duties. Essential Duties and Responsibilities
Completes scheduled setups/Ensures equipment is in good operating condition
Ensures correct software materials/Responds to emergency calls for assistance
Performs minor repairs and adjustments on equipment
Responds to faculty/administrative requests for media support
Assists with inventory of all campus media and computer equipment
Assists Networking Support staff in the troubleshooting of district technology
Maintains classroom inventory databases
Replaces defective or inadequate software packages
Refers major hardware problems to service personnel for correction
Attends technical conferences and seminars to keep abreast of new software and hardware product developments
Experience in installing audio‐visual‐control systems including video conferencing systems, cabling and terminating video/audio systems, and equipment rack fabrication
Provides system testing and troubleshooting expertise on high‐end A/V integrated control systems (i.e. Extron/Crestron)
Refers major hardware problems to service personnel for correction
Obtains technical support from software and hardware companies
Maintains complete documentation of hardware, software and operating procedures
Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College
Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Required Education, Experience, Certifications, Licensures
Bachelor’s degree and four (4) years of experience technical user support or media support; or any equivalent combination of education, training, certification, and related experience
Experience using and supporting microcomputers
Familiar with Crestron and Extron equipment Desired Education, Experience, Certifications, Licensures
Crestron certification (any) Special Instructions Summary *Job Title:
Senior Campus Support Specialist - TR Campus
Posting Number:*F002654 *Position Status:
Class Code:*15 *Pay Rate:
Commensurate with education and experience. *Location:
Department:*DT Technical Media Services
Posting Date:*02/09/2018 *Contact:
David Flores :*firstname.lastname@example.org
Network And Threat Support Specialist (Mid-Level)
This effort requires personnel who can analyze, map, protect or discover vulnerabilities, intrusions and threats in computer network systems. In addition, personnel may be required to:
Have a working knowledge of forensic media analysis, perform in-depth diagnostic analysis of computer and network intrusions, determine if modifications have been made to a suspect system(s) and the vector by which that modification occurred.
Perform in-depth analysis of computer and network intrusion incident data and in-depth technical analysis of network traffic with the goal of detecting malicious activity.
Perform long-term and time sensitive, in-depth technical analysis of malicious code (malware), analyze the inner workings, and develop defensive countermeasures.
Designing, demonstrating, developing, implementing, and updating exploitation or protection methods and recommending mitigation strategies and techniques.
Evaluating multiple operating systems, network configurations, network architectures and topologies for potential technical and/or operational vulnerabilities. Efforts also include:
Analyzing network transports and application layer packets and identifying packet details
Identifying anomalies at the packet level and developing signatures to support various collection platforms
Demonstrating proficiency with common network protocols and analysis tools, specifically Wireshark (Ethereal)
Determining the threat to U.S. networks of interest posed by adversarial systems, activities or operations.
Performing each phase of cyber activity tracking; conducting network reconnaissance to detect the presence of unexpected behavior, identifying anomalous activity, categorizing and tagging intrusive activity. Efforts also include:
Performing network intrusion incident response and network attack characterization and reconstruction
Identifying signatures, attack scenarios, attacker profiles, and other relevant information to enhance Customer's knowledge of the adversary and the techniques employed
Performing in-depth technical analysis with the goal of determining what the intruder did or attempted to do, where they came from, how they got in, their motivation, and anything else that can be learned from analyzing the intrusion data to include:
Developing techniques for the identification and analysis of malicious activity
Understanding the development of SNORT signatures or similar intrusion detection syntax
Determining the extent of malware's capabilities, how to detect it and to assess its impact on affected systems
Conducting real world, near real time, monitoring, analysis and reporting.
Utilizing tools (in-house, freeware, commercial) and analytical techniques to determine the levels of severity and potential mission impact of anomalous behavior.
Writing scripts/tools to develop an analysis capability to include:
Applying basic analytic methods such as computer programming, (JAVA, Perl, C, etc.) and debugging programs
Developing technical techniques and processes
Performing in-depth technical analysis of collected network traffic.
Reviewing log files, Access Control List (ACL), network Intrusion Detection System (IDS) records and host IDS records for evidence of pre-intrusion activity.
Responding to Information Needs (IN) requests, coordinating with other organizations as appropriate.
Developing end-product report drafts and entering them into report production systems.
Documenting analytical results, processes, and methodologies, and generating technical ideas to include:
Compiling situational reports for each cyber tracking phase to document status
Technically documenting and reporting on forensic findings to include attack mechanisms, forensic procedures and defensive strategies
Characterizing methods with respect to resources and capabilities required or risks of detection and attribution.
Discovering methods of protecting specific networks, computer systems or specific hardware or software.
Independently conducting comprehensive analysis on all types of forensics microcomputer and computer media. Efforts also include:
Forensically analyzing magnetic and optical media using forensic software applications
Conducting forensic examination of computer-related equipment, including network devices
Analyzing and interpreting technical data
Participating in team building research efforts, and sharing analytical techniques and research methodologies. Efforts also include:
Scheduling meetings, analytic exchanges, organizing data, and providing overall support to branch and division-level managers
- All Candidates must have a TS/SCI clearance with a CI Polygraph (or Full Scope)
Shall have a minimum of six (6) continuous years of work experience in network and vulnerability support analysis, or a combination of a minimum of three (3) continuous years of work experience in network and vulnerability analysis and a Bachelor’s degree in an applicable (math, science, computers, engineering) field.
Work experience shall include three (3) years of IC experience in network and vulnerability analysis.
Shall have demonstrated analytic ability to perform technical analysis for exploitation of an identified activity that is of an unknown or suspicious origin, competence with relevant Computer Network Operations (CNO) and SIGINT tools and databases used for the customer mission, and communications skills that include the ability to provide formal documentation of analysis and/or research results.
Shall be considered a SME in one or more fields appropriate to Intelligence Analysis or Computer Networking technologies, and be able to serve as a SME for working groups and meetings with partner organizations/agencies.
Shall have demonstrated expertise in analyzing intelligence information and technical data, analyzing exploitation opportunities, documenting information and processes, gathering intelligence information of an identified activity through SIGINT and/or other intelligence disciplines, Internet, and other research means, interpreting analytical results, writing and editing skills at a technical/professional level, and managing internal and external customer relations.
Shall have demonstrated skills working through the SIGINT and/or other intelligence disciplines' production processes, to include tasking, researching, processing, reporting, and disseminating of collection, information, or final products.
Shall demonstrate the ability to understand and interpret technical data through knowledge of technologies and topologies.
Experience with malware static and dynamic analysis desired.
Experience with tools such as OLLYDBG, ISA PRO, WIRESHARK, TCPDUMP, Windows SYSINTERNALS, and PERL/Python would be a plus. Required Tools/Certifications: Wireshark/Ethereal, Nessus, Snort, tcpdump, tcp wrapper, IDS (various), ISS scanner, eEye digital vulnerability scanner, , , , GCFIH, CNDA, DoD Forensic examiner, DoD Media Collector, Security+, Nmap, SSCP, Cisco CCNA ( and other Cisco related network certs), Network+, Net Impact Preferred Tools/Certifications: IDA Pro, MetaSploit, EnCase, Cain and Abel, John the Ripper, Ollydebug, HBSS, GSEC, GCIA, GPEN, GCFW, GCFA, CORE Impact, DoD certified basic digital media collector, Paraben WOOD is an Equal Employment Opportunity Employer; all qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. ID: N-1414 External Company Name: WOOD Consulting Services External Company URL: www.woodcons.com
Support Specialist II
Position Summary The Support Specialist II provides technical support on desktop computing hardware
, software, peripherals, and network connectivity for faculty and staff of assigned divisions. The Support Specialist II provides support, instruction, and advice regarding all aspects of desktop computing resources. This position applies developed subject matter knowledge to solve common and complex issues within established guidelines. This position will serve as part of the Office of Information Technology (OIT) Client Services support team.
Education Required Associate's Degree
/ Degree Type IT, engineering, computer science, or related discipline.
Substitution for Education Requirement May substitute additional related experience
, beyond what is required, on an equivalent year-for-year basis in lieu of the degree.
Education Preferred Bachelor
’s degree in IT, engineering, computer science, or related discipline.
Type of Experience
Experience in diagnosing and resolving software and hardware incidents, including operating systems (Windows and Mac).
Experience in installation, configuration, and ongoing usability of desktop computers, peripheral equipment (memory, hard drives, graphic card).
Experience in virus detection and recovery processes. Able to identify security risks of user configurations and develop recommendations for mitigation.
Experience with multiple applications that are deployed and utilized within the client base such as software & e-mail applications.
Familiar with applications (Google Apps, Office 365, Thunderbird, Adobe Creative Cloud, etc.) used in various departments.
Basic understanding of Audio/Visual (A/V) equipment. Able to connect mobile devices (laptops, etc.) to A/V gear in conference rooms to support presentations. Ability to troubleshoot basic A/V connectivity issues to mobile devices.
Substitution for Experience Requirement May substitute additional related education
, beyond what is required, on an equivalent year for year basis in lieu of the experience requirement.
Experience Preferred Practical experience as a consultant in a computing environment
; experience in an academic computing environment. Linux skills a plus.
/Certification Required None
/Certification Preferred Industry certifications such as Windows (MCSE, MCP), Macintosh (ACTC), and CCNA. ## Skills Required
Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Ability to work independently with limited to no supervision and able to handle unique, and sometimes challenging, situations.
Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Demonstrated experience as a team contributor, self-motivator and problem solver. Able to take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Skills Preferred Mac and
/or Windows Certified Technician.
/ External Contacts Daily contact with students, faculty, administrative staff and collaborators. Frequent contact by telephone and in person with vendors to facilitate installation of new products and maintenance of existing systems. Frequent contact with persons employed by Rice University. Some contact with persons not employed by Rice University.
Physical Demands Must be able to get around campus
. Ability to lift a microcomputer CPU, monitor, or printer of up to 25 pounds.
Working Conditions Will be required to carry a cell phone
/pager and be reachable during off hours as determined by management. May require long hours and availability outside normal working hours. May be required to work weekends or evenings for major transitions and projects once or twice a month. Subject to change. Non-smoking environment.
Security Sensitive Yes
Quick Link for Posting http:
//jobs.rice.edu/postings/12346 ## Job Duty Name
Description of Job Duty
Provide first line technical support on Desktop Computing software, hardware, peripheral and networking systems for faculty and staff of assigned divisions.
Resolve user reported issues expeditiously and with efficiency. Work with team members and clients to develop long and short-term plans for the acquisition, maintenance, and operation of hardware, software, and network components within the assigned department.
Perform hardware and software installations and upgrades. Coordinate the implementation of problem resolutions, wiring changes, and expansion plans.
Maintain software and hardware inventory information to established IT tool set(s). Perform basic A/V support under Campus Service’s purview.
Acts as a team or project leader for small to medium scope projects, providing direction to team activities and facilitating information validation.
Percentage of Time
75 ## Job Duty Name
Description of Job Duty
- Promote computer literacy among departmental clients and team members. Keep clients and team members informed about new computing software, hardware, and information resources. Provide one-on-one, small group, or classroom instruction for faculty and staff with a departmental focus on materials
Percentage of Time
20 ## Job Duty Name
Description of Job Duty
Special Projects as assigned.
Other duties as assigned by the Director – Campus Services.
Percentage of Time
5 Job Title: Support Specialist II
Department:* Campus Services
Full Time/Part Time:* Full-Time
Requisition Number:* S18188 Open Date: 11/21/2017 Salary Information: Salary Commensurate with Experience and Qualifications
Work Schedule:* Monday through Friday, 8 a.m. to 5 p.m. Benefits Eligible: Yes
Eligible for Overtime:* No
End User Support Specialist II
A Senior Information Technology Consultant for the Service Desk in the Department of Information Technology supports information systems, productivity software, off-the-shelf software, and desktop computers, laptops, printers and other hardware and software environments designed to facilitate the business operations of the Division of Student Affairs. Support is provided for over 650 full and part-time staff and 800 student organizations utilizing technology resources in over 40 buildings. A Senior IT Consultant also functions consultant for customers using complex software applications or processes for advanced purposes and provides consulting, technical support, and training to advanced software users or users of complex and specialized application software as well as to technical staff. Required Education & Experience:
Bachelor’s degree in applicable field or equivalent combination of education and experience.
Three years of related experience in IT. Required Licenses and Certifications:
NA Required Special Knowledge, Skills, and Abilities:
Knowledge of word processing and spreadsheet applications. Knowledge of troubleshooting and problem-solving, client relations skills, and the Information Technology Interface Library ITIL (ITIL). Ability to multi-task and work cooperatively with others.
Must be able to work in a collaborative team environment across departmental functional teams. Must have strong interpersonal skills. Ability to multi-task and work cooperatively with others. Preferred Education & Experience:
Bachelor’s degree in business analysis, MIS, computer science, or related field.
Experience with help desk, microcomputer support, authentication and directory services, creation and management of user accounts and anti-virus\anti-malware software. Experience with the following hardware: computers, printers, scanners and other computer peripherals. Experience with planning small to medium scale pc deployments. Preferred Licenses and Certifications:
ITIL Foundation Preferred Special Knowledge, Skills, and Abilities:
- ServiceNow ITSM Platform, assessment and analysis, project management methodology, context and interrelationships.
Performs the following specialized duties: installs, upgrades, troubleshoots and configures a variety of complex end user computing and connectivity issues. Provides routine hardware and software operation, installation, and maintenance support on various operating systems. Evaluates and follows through on issues and problems until resolved or escalated. Researches unique end user needs including investigation, recommendation, and assisting customers with workstation, laptop and software needs.
Researches complex problems and recommends solutions to customer issues. Provides technical guidance and support to other employees on procedures. Assists and mentors other employees in resolving various issues. Reviews the accuracy of documentation of end user support methods and procedures. Participates with management in planning, direction, and coordinating operational and procedural matters to meet goals and objectives. Helps develop end user training. Produces reports and summaries for management and users to include status reports, problem reports, progress summaries, and system.
Collaborates with other technical staff on the implementation of new technology deployments. Evaluates new technologies to determine their applicability to end user needs. Participates in the development of specifications for hardware and software purchases. Surveys new technologies and prepares executive summaries. Assists project leader with developing work plans and time schedules for projects including outlining phases, identifying personnel, and computing equipment requirements. Coordinates the technical activities of a small project team.
Develops and maintaining good customer and vendor relations. Becomes familiar with general customer’s needs to perform the job duties successfully. Develops in-depth knowledge of desktop software applications. Provides training to customers on the advanced use of complex or specialized applications. Provides specialized guidance, recommendations, alternative options, and solutions in the use or selection of a variety of hardware and software products in order to achieve end user’s goals and in accordance with policy requirements.
Provides training to end users on the advanced use of widely used applications and various specialized software applications. Equips and supports employees to successfully adopt change in order to drive organizational success and outcomes. Learns how to follow vendor warranty procedures. Assists other technical staff with supporting customers. Assists other technical staff with demonstrations of desktop software application to customers. Assists other technical staff in researching problems and recommending solutions or referrals for customers. Develops plans for customers to achieve overall goals. Develops and maintains printed and web-based software application information and documentation for staff and customer use.
Provides resource estimates and progress reports. Serves on committees to develop technical standards and direction; Ensures that all work is accurate and in compliance with departmental or project quality standards. Provides on-call support on nights and weekends as needed. Participates in training and professional development sessions.
Utilizes departmental inventory control procedures; Serves as the departmental liaison for the annual inventory certification for various supported customers; maintains records of non-inventoried items (other hardware, software).
Produces reports and summaries for management and/or users including status reports, problem reports, progress summaries, utilization reports and a variety of ad hoc requests. Develops and writes protocols and procedures related to service desk operations and end user applications.
Supports the success and objectives of the Department of IT. Maintains a positive relationship with other departments and personnel that will assist in the development, funding, promotion, and/or public relations of the Department of IT. Serves on University, Division, or Departmental committees as assigned or nominated. Performs other duties as assigned. Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application. Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity. Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 64,000 and nearly 9,000 faculty and staff. The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, diversity, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special. From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here! Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity. If you need assistance in applying for this job, please contact (979) 845-5154. Useful Links:
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Training & Development
Technical Support Specialist - Call Center Customer Support
Job Summary Here's your opportunity to join an unstoppable team at a company that's changing the wireless industry. Sprint's driven Technical Support team is passionate about succeeding in an environment that is flexible, rewarding and fun.
As a Technical Support Specialist, you are a wireless tech expert. With extraordinary training and a team on your side, Sprint gives you the tools you need to resolve both basic and complex technical questions on the products and services we deliver. That's why we need you.
You're a guide, a guru, a master of analyzing customers' needs. You don't just solve a problem, you make a connection that enhances the lives of your customers. Our Tech Support team analyzes routine and non-routine issues with wireless equipment, software applications, and network performance to identify the root cause and deliver an awesome solution.
This includes working with external and internal customers who call our support center, submit a written request, or make an internet based inquiry. Some solutions may require follow-up, research, or escalation to other experts on our team. We work together to provide the best resolution for each unique customer need even if it requires deviation from standard screens, scripts and procedures.
We also keep our product and service development teams informed on any recurring issues to ensure that we stay at the forefront of any customer issue. Are you ready to Move Forward? The wireless industry is evolving and Sprint is building a world-class Technical Support team.
The sky is the limit. Whether you're a seasoned expert, or you're looking for the right ladder to climb, Sprint gives you the tools you need to move your career forward. From an amazing training program, to substantial coaching, our team is committed to providing the support you need to be the best Technical Support Specialist possible. Our benefits are pretty great, too.
You can earn more than $30,000 total compensation with significant commission upside for top performers + On-site amenities including a gym, cafeteria, gaming areas with pool and ping pong tables, and a Fun at Work committee + Full benefits including health and wellness, 401(k), and many others + Generous time off and paid holidays + Free wireless service Pop quiz! Answer yes or no to the following questions:
Do you adapt to each unique customer situation?
Do you value a great customer experience?
Do you multi-task like nobody's business?
Do you have great phone presence in both soft skills and sales skills? + Are you team oriented and open to supporting and training other Sprint partners? Yes? Let's talk.
The starting hourly rate of pay for this position is $13.46 - $14.30per hour, willing to compensate based on experience. Our hours of operation are: Monday through Friday: 6am to 10pm, Saturday: 7am - 9pm, Sunday: 8am to 9pm.
Sprint Hiring Event for Technical Support Specialist Positions Come meet with Staffing Representative and Hiring Managers from Sprint to discuss our exciting opportunities! WALK IN WELCOME! Monday - Thursday
9:00AM to 3:00PM Fridays
9:00AM to 12:00PM
8525 Silver Crossing OKC, OK 73132
- High School Diploma or equivalent + One year computer experience
Bachelor's degree + One year experience in a customer facing environment Let's Move Forward. Together. The Technical Support team is an essential part of Sprint, moving customers forward every day.
At Sprint, we know that technology is essential to our customers' lives. We're obsessed with creating awesome solutions that deliver amazing experiences. When you join our Technical Support team, you can:
Receive a competitive total compensation package, including base salary plus the opportunity to earn commission each month + Enroll in our benefits/Total Rewards program, giving you control over your wealth, health and professional goals + Further your education through our tuition assistance program + Enjoy wireless benefits and discounts through our Employee Phone Programs + Promote innovation and friendly competition to deliver unparalleled customer experience + Gain valuable wireless industry experience and skills by learning the newest trends and technology through engagement and training Are you ready to Move Forward? Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE . Minorities/Females/Protected Veterans/Disabled.
Metro Area US-OK-Oklahoma City Sprint is an
Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees’ backgrounds, talents and contributions are valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability or protected veteran status.
Sprint is a background screening, drug-free workplace. Equal Opportunity Employer/Disability/Protected Veterans If you are a qualified individual with a disability or a disabled protected veteran and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request by sending an email to email@example.com
or by faxing your request to 913-523-9980 . “Applicants have rights under Federal Employment Laws” Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster ; Supplemental Equal Employment Opportunity (EEO) is the Law Poster ; Employee Polygraph Protection Act (EPPA) Poster ;
Pay Transparency Notice Poster ; and the Philadelphia’s Fair Change Hiring Law Poster .
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