Midvale Job Description Sample
Product Manager 3- Salt Lake Customer Engagement Center
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Our Product Services team will engage directly with key business partners, within our Customer Engagement Centers (CEC), to identify the need for technical solutions and to develop functional product roadmaps to support the operation of multiple business units. As a CEC Product Manager, you will create business requirements, technical solution definitions, as well as business case artifacts to support project proposal, approval/funding and implementation. Our Product Managers also provide directional influence for key Tech CEC products that will impact application architecture and design. Product Managers will coordinate with Corporate IT Plan & Build partners to ensure the procurement, design, build, & deployment of end-to-end solutions. This role will work directly with our business partners to support the adoption and/or modifications of their products within the various business segments.
Education and Experience
Understanding of technology and necessary business acumen to act as the voice of the business
Prior experience in identifying complex business problems and analyzing alternative solutions
Able to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders
Able to have an enterprise orientation to problems
Experience with Call-Center technologies and IVR systems is a plus ( )
Basic understanding of product management tools, including MS office. JIRA-like agile project mgmt. tools experience is a plus ( )
Experience in estimating projects and managing project budgets
CORE WORK ACTIVITIES
Gathers functional requirements, design specifications and operational requirements for a system in support of the technical infrastructure (network, telephony, internet/intranet, or operating systems) within Enterprise IT standards
Work towards ideation (journey maps), evaluation and selection of Technology solutions for CEC products
Creates solutions that align with business goals and work with IT team to define functional requirements design during development stage
Establishing, prioritizing and management of product Backlogs in alignment with business goals and commitments
Perform requirements gathering, product roadmap creation and maintenance of product(s) over complete lifecycle
Product evaluation, selection, acquisition, and vendor relationship management
Financial planning in order to achieve various milestones on the product roadmap, and verifying that the running expenses and invoices are in-line with the proposed budget estimates
- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making
- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Building and Contributing to Teams
- Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
- Coworker Relationships
- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships
- Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
- Global Mindset
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Learning and Applying Professional Expertise
- Applied Learning
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen
- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Driver - Delivery Technician
With over 300 locations across the US, Apria Healthcare's mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Pulls, packs, delivers and picks up medications, supplies and basic equipment.
May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services approved by state licensure limitations.
Loads and unloads durable medical and infusion equipment onto delivery vehicle.
Responds to emergency delivery calls as needed during regular business hours and on an on-call basis.
Completes necessary paperwork including daily delivery logs, pick-up and delivery forms and vehicle maintenance logs. Distributes paperwork to appropriate personnel.
Maintains supply component of patient profiles.
Notify supervisor if any one of the following items is discovered in the patient's home: a) Physical abuse of any family member b) Home environment is unsafe for the care ordered, such as unsanitary conditions or insufficient food for children c) Animals in the home that cause unsanitary conditions
May clean and assist with the repair of equipment.
Perform routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes. Report malfunctions to supervisor.
Performs other duties as required.
Minimum Required Qualifications
Education and/or Experience
Education or experience equivalent to a high school diploma is required.
At least one year related experience is required.
Certificates, Licenses, Registrations or Professional Designations
Successful completion of Apria Healthcare's Driver Training Program.
Must meet job-related requirements to comply with D.O.T., F.D.A. and standards of accrediting body.
- English (reading, writing, verbal).
PHYSICAL DEMANDSWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).
Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand held device, telephone and use a document imaging system and manipulate documents.
Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values.
Employee continually engages in activities that require talking and hearing.
This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
The employee must possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job.
Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents.
Strength Aspects:o Frequently required to stand and lift objects from 1" to 36" high with weights ranging from 10 lbs
160 lbs, and carry objects for distances ranging from 1 ft
350 ft, including travel up and down stairs or in elevators.o Frequently required to push or pull objects weighing from 20 lbs – 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors. Distances pushed or pulled could range from 1-25 ft on average.o Frequently required to grip objects with hands, up to 15 lbs of force.o Frequently required to grip objects with fingers, up to 10 lbs of force.
- Body Position and Flexibility Elementso Frequently required to climb 100 stairs on average ranging from 3"-10" in height, o Frequently stepping in and out of company vehicles ranging up to 20" in height.o Occasionally required to climb ladders up to 10' high, in general.o Frequently required to bend down at the waist to a torso level of 24" above the floor.o Frequently required to reach, on average, 20" away from the body.o Occasionally required to kneel on one or both knees and squat to perform many of the above tasks.
WORK ENVIRONMENTWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.
The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high.
There is moderate exposure to dust, fume, mists and odors.
Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states.
General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment.
During off site travel events the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes and odors, as well as cryogenic and cleaning agents.
During off site travel events the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes.
May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to.
Will be required to wear various personal protective equipment consistent with the hazards encountered in this role.
Will be required to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment.
May be required to work with cryogenic fluids requiring special precautions and PPE.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Join the Apria team for a rewarding opportunity in healthcare! Competitive pay rates with cash incentives and full benefit packages available, including health, dental, vision, disability and 401(k).
Apria Healthcare is committed to hiring veterans and military spouses.
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet
Part-Time Judicial Assistant I
POSITION: PART TIME JUDICIAL ASSISTANT I (Spanish Speaking)
Hours: Tuesday, Wednesday, and Thursday (8 am to 5 pm)
Understands and performs entry level assignments to expedite the preparation and processing of court cases such as: scanning, e-filing, interpreters, front counter, issues summons, receives fines, responds to telephone and in person public inquires. Ability to process cases from one area: Small Claims, Traffic, or Criminal. Typically, 0-1 years of experience.
ESSENTIAL JOB FUNCTIONS
Prepares case filings, case disposition and other related reports and forwards or routes documents and reports to allied government agencies (BCI, DL);
Maintains liaison and communications with agencies associated with the criminal justice system such as police department warrants divisions, bail bondsmen, prosecuting attorney offices, defense attorneys, public defenders, adult probation and county offices;
Researches source documents for relevant data to produce legal papers and court documents;
Types various reports, memoranda, forms, abstracts, appeals, and other court documents; transmits materials according to established procedures and deadlines;
Performs various in-court duties under close supervision;
Makes minute entries;
Cash handling including receipting of cash and giving change, creating trust accounts and other cash handling duties as necessary;
Opens and closes court as required;
Administers oath to witnesses and jurors;
Marks, handles, and is responsible for keeping and releasing of exhibits; arranges for interpreters and for video in custody hearings with jails throughout the state;
Receives and dockets notices of appeal;
Balances, verifies and prepares daily deposits; types or prepares a variety of court records including bench warrants, commitment and release orders, orders to show cause, defaults, motions, judgments, court minutes, and all other orders of the court;
Perform other duties as assigned or required.
Education and Experience:
High School diploma or equivalent with academic background in general office practices; up to one (1) year experience providing exposure to routine administrative and clerical duties and responsibilities, or an equivalent combination of education and experience that has developed the required knowledge, skills, and abilities.
Special Qualifications, Licenses, Certifications:
Must possess and maintain a valid Utah Driver's License with periodic verifications by the City.
Must be able to pass a pre-employment drug test, background check, and driving record check.
Must pass random background checks to maintain UCJIS access.
Must keep all OMS certificates current and in compliance if given access.
Spanish Speaking Required
Knowledge, Skills and Abilities:
Ability to type 55 wpm.
Ability to process cases from one area: Small Claims, Traffic, or Criminal.
Extensive knowledge of basic trial process and court administrative procedures; knowledge of telephone etiquette. Extensive skill in word processing and computer programs such as CORIS, OMS, UCJIS and Versadex.
Ability to create and maintain accurate records and follow record retention schedules; ability to communicate effectively both orally and in writing; ability to use independent judgment; ability to establish and maintain an effective working relationship with employees, attorneys, representatives of allied agencies and the public; ability to follow written and oral instructions; ability to maintain professionalism in the courtroom at all times.
Working Conditions: Employee(s) in this position perform in generally comfortable conditions involving intermittent sitting, standing, walking, stooping, and reaching. While performing the duties of this job, the employee must occasionally bend, lift and/or move up to 25 pounds. Talking, hearing and seeing required in the normal course of performing the job. Common eye, hand, finger dexterity required to perform essential functions. Mental application utilizes memory for details, verbal instructions, emotional stability, critical thinking and creative problem solving. Periodic local travel required in course of performing portions of job functions. Considerable exposure to stress as a result of human behavior, frequent deadlines, and the general demands of the position.
Part Time Delivery Driver
WELCOME TO SHERWIN-WILLIAMS
Sherwin-Williams is the largest paints and coatings company in the world. With $15.8 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.
This position delivers products to customers from Sherwin-Williams paint stores. It is responsible for ensuring that deliveries are prepared to meet customer requirements in the most efficient manner. This involves loading customer orders properly on the truck, ensuring that appropriate forms are completed, following designated routes and time schedules from a mobile device, and delivering merchandise to the customer in a safe and timely manner. Delivery Drivers may also be called upon to perform other tasks as needed, including warehouse duties, tinting and mixing customer orders and waiting on customers in our paint stores.
Must have the authorization to work in this country without visa sponsorship.
Must be at least 21 years of age.
Must have a valid and unrestricted driver's license, and an acceptable driving record from the State Bureau of Motor Vehicles.
High school diploma or comparable certification (e.g. GED).
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently.
Must be able to tint paint, therefore, must have good color perception.
Must be able to operate a computer and communicate via the telephone.
- Experience in a delivery, retail sales or customer service position.
Who we are -
At Sherwin-Williams, we're proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.
Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.
VEVRAA Federal Contractor requesting priority referral of protected veterans.
Part Time Merchandiser
For more than 100 years, American Greetings Corporation has been a creator and manufacturer of innovative social expression products that assist consumers in enhancing their relationships to create happiness, laughter and love.
American Greetings has opportunities available for you as a Part-Time Merchandiser. As a Merchandiser, you'll be an essential part of our company's purpose; To make the world a more thoughtful and caring place. We want you to bring your energy and flexibility when you service the greeting card departments in retail locations. The starting pay is based on your experience.
Zip Code(s) for retail location(s):84070
Maintain and fill product displays
Bring product from the backroom and out to the display area
Keep AG product stored in the backroom organized
Partner and build relationship with retail store associates
Use company provided mobile technology to perform basic job functions
Maintain a quick work pace with effective time management
Demonstrate regular, reliable, and punctual attendance
Other Key Information:
This position averages 5-10 hours per week
Working in multiple retail locations in a pre-determined geographic area
The day before and after major holidays may be required as well as occasional weekends
Key Attributes for Success
Ability to operate efficiently under minimal supervision (self-managed role)
Strong attention to detail.
A willingness to be trained and follow procedures accurately
Ability to work effectively with others
Loan Originator Assistant
POSITION SUMMARY The ideal candidate will be experienced in handling a wide range of loan originating tasks and will be able to work independently with little or no supervision. This person must be exceedingly well organized, efficient and resourceful. The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.
ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following:
Gather and compile time-sensitive, confidential information
Transition files into processing
Input accurate, verified loan information into Veritas systems as applicable
Ensure all loan documentation is complete, accurate and compliant with company policy
Verify all loan documents including income, credit, appraisal and title information
Obtain an accurate and thorough 1003.
Obtain executed disclosures within regulations time frame.
Obtain accurate AUS findings.
Analyze credit report and financial scenario, determining appropriate loan product(s).
Resolve file problems, bottlenecks and qualifying issues throughout production and underwriting process.
Provide administrative support in the collection and preparation of submitting loan application with supporting documentation to processing.
Manage client and referral partner databases.
Answer customer inquiries involving rates, products and loan application status to ensure quality customer service.
Performing other duties as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
High school diploma or GED equivalent, must also be 18 years or older.
One-year total experience in Mortgage lending or related field preferred.
Active State MLO license or become licensed within 90 days of hire.
Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
Ability to prioritize multiple tasks in a deadline-driven environment; strong sense of urgency and responsiveness.
Excellent customer service, interpersonal, verbal and written communication skills
Intermediate math skills.
Strong detail orientation and highly organized.
Demonstrate patience and professionalism when interacting with both internal and external customers.
Ethical, with a commitment to company values.
Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required
NOTE This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
Part-Time Associate Banker - MTN Wasatch Front South - Draper, Cottonwood Heights, Cedar Hills, West Jordan, Utah
Part-Time Associate Banker
MTN Wasatch Front South
Draper, Cottonwood Heights, Cedar Hills, West Jordan, Utah
Req #: 190043747_2
Location: Midvale, UT, US
Job Category: Branch Banking
At JP Morgan Chase, we have an obsession for taking care of our customers and employees, building lasting relationships and a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting edge financial technology, you'll be front and center representing our brand, and providing superior customer service to offer our customers the best solutions for their financial needs. Here at Chase, you'll have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
If you are enthusiastic about providing great customer experiences and digitally curious, join our branch family. In addition to providing education and advice tailored to suit our customers financial needs, you'll be able to take ownership of your own career development through a variety of cross-training opportunities and company support.
As an Associate Banker at Chase, you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport and introduce them to our One Chase family. You will also teach clients how to use self-service options – help them enroll in & use tools so they can bank how, when and where they want. The minimum hourly rate for this job is $15.00 per hour.
You'll contribute significantly to the success of the branch and helping customers by:
Engaging the client by welcoming them warmly with a pleasant demeanor, using the client name, whenever possible, and thanking them for doing business with Chase
Assisting customers and making clients feel appreciated
Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform
Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
Proactively collaborating with others to help customers
Helping build relationships with customers by connecting them with team members who can help them address their financial needs
Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
Supporting customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everything
Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
Ability to make personal connections, engage customers, and always be courteous and professional in a team environment
Strong desire and ability to influence, educate and connect customers to technology
Exudes confidence with clients when sharing product knowledge and solutions
Excellent interpersonal communication skills, as well as strong attention to detail and time management
Professional, thorough and organized with strong follow-up skills
Active listening skills to ensure the best way forward is identified for each customer
Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together
Minimum 6 months of customer service experience
High school diploma or GED equivalent required
To be considered for this role, you may be required to complete a video interview powered by HireVue
The Marketing assistant is an integral part of expanding the Loan Officer's business. They will be responsible for creating and/or maintain social media accounts and the CRM databases as well as working with current business partners to provide any of the joint marketing needs.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Maintain presence across major social media sites/website
Work with graphic designers to create engaging test, image and video content
Generate leads from social media sits
Stay up to date with changes in all social media platforms
Manage CRM system including but not limited to updating and keeping current the database of leads, closed loans and partners
Stay up to date with changes and additional capabilities of the CRM system
Coordinate business lunches/meetings and classes
Call and follow up on leads generated by marketing partners
Order and follow-up on all marketing material need by Loan Officer and partners
Answer and direct phone calls in a professional and courteous manner
Provide clerical support
Provide administrative support
Perform additional duties as assigned
Position Requirements (Knowledge, skills, and abilities)
Communicate well in a team environment
Skills in database management and data analysis
Follow-up and tenacity with results/deadlines
Strong customer service, self-motivated with solid time management skills
Proficiency on all major social media sites
Knowledge of SEO, keyword research and google analytics
Proficiency in Microsoft office, excel and word
Previous mortgage industry experience/knowledge a plus
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Data Analyst III
This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.Equal
It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.Back to Overstock Careers
Collections Manager- U.S. Accounts
Financeit is a market leading point-of-sale payment plan provider, focused on the home improvement industry, but also with clients in the vehicle and retail industries. Our innovative cloud-based technology makes it easy for merchants to increase close rates and transaction sizes with affordable monthly or bi-weekly payment plans. The Financeit platform features a fast, transparent application process and has approved over 8,000 merchant partners across Canada, received more than $3 billion in loan applications since launching in 2011.
We’re a diverse and dynamic company with an open office environment that’s seeking the best and brightest. Financeit is small enough that you can make an impact within the company, and large enough to make an impact in market.
About the role:
The Collections Manager – US Accounts will play an important role in driving collections performance as Financeit expands into the US market. You will be responsible for working directly with several US agencies that handle pre-charge-off and post-charge-off collections. Responsibilities will also include using analysis and observations to recommend strategy and process improvements to enhance and evolve our business.
What you'll do:
- Evaluate and onboard collection agencies
- Interact professionally with management of Agency vendors working pre-charged off and post-charge-off accounts for the most cost-efficient results within established Policy and Procedures
- Analysis of reports to identify trends and provide direction to vendors for appropriate enhancements to call strategies
- Meet Customer Experience and Compliance standards through use of monitoring process of agencies
- Provide coaching and feedback of results to internal and vendor management teams
- Work with other departments such as customer service to problem solve and generate efficiencies
- Demonstrate an ongoing comprehensive working knowledge of first party and third party regulations governing the Collections industry
- Perform other duties as assigned
- Bachelor’s degree in a relevant discipline is preferred
- Collections, legal and recovery experience in the US
- Ability to work independently based on general direction
- Strong analytical and conflict resolution skills.
- Ability to work and evolve our business with limited oversight
- Experience in managing Agency/Client relationships
- Proficiency in MS Excel, Word, Google apps
- Project management experience an asset
Winner of Canada’s Most Admired Corporate Culture in 2018, we offer more than just the basics. Take advantage of:
- Competitive pay
- Comprehensive medical, dental and vision coverage
- 401K Contribution matching
- Maternity leave top up program
- Career learning and development programs
If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.
"Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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