Minnetonka Job Description Sample
Care Giver, Full-Time 2Pm-10Pm
Job ID2018-80480JOB OVERVIEW"It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them – we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"- Sunrise Team Member
At Sunrise, our Care Manager is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and reminiscence neighborhoods.RESPONSIBILITIES & QUALIFICATIONS
- Build meaningful relationships with a specified number of seniors and their families as you provide assistance with activities of daily living, attend to individual care needs and get to know their unique preferences and personalities
Notify management of changes in condition and recommend adjustments in the level of care and service
Assist residents in life skills and other life enriching activities as indicated on their individual profile
Blends a variety of multi-sensory experiences into the resident's day
Participates in the development of the Individualized Service Plans (ISP) and monthly updates
Responsible for their designated group of residents during the shift, knows where their residents are and physically checks on them throughout the shift.
Partners with community team to ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.
Responds to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards
Invite, Encourage, Assist (IEA) residents in life skills and other life enriching activities as indicated on ISP and demographic profile
Committed to serving our residents and guests through our Principles of Services
- Dedication to and passion to serve seniors with excellent customer service skills
- Positive attitude, the flexibility to perform various duties in service to the residents and the ability to work in a team environment are keys to success- High School diploma/GED accepted and may be required per state regulations- In states where appropriate, must maintain certifications- Must be at least 18 years of age- Previous experience working with seniors preferred- Ability to make choices, decisions and act in the resident's best interest- Possess written and verbal skills for effective communication and a level of understanding- Competent in organizational and time management skills- Demonstrate good judgment, problem solving and decision making skills
Sunrise maintains a drug-free work environment and all offers of employment with Sunrise are conditioned on submitting to and successfully completing and passing a drug and alcohol test.
ABOUT SUNRISESunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. At Sunrise, you will…Make a Difference Every DayWe deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.
Be Part of a Uniquely Supportive CommunityWe care for residents and each other, and offer programs, rewards, and benefits to help you live your best.
Ignite Your PotentialYou have the opportunity to grow both personally and professionally, and achieve your career goals.
Nurse Practitioner - Health Risk Assessments - Per Diem
Responsibilities of the Nurse Practitioner- Health Risk Assessments
- Conduct comprehensive in-home health risk assessment to identify all active and chronic disease conditions as well as determine all physical, mental and social needs present at the time of the visit.
- Obtain vital signs, measure BMI, review pharmacological therapy and conduct a physical examination.
- Educate and counsel patient and family on any conditions identified during assessment and screening procedures.
- Make recommendations and communicate findings to Primary Care Physicians through documentation of outcomes on provided tablet.
- Master's degree in Nursing from an accredited school of Nursing.
- Board Certification with current unrestricted Nurse Practitioner (NP) license.
- Experience dealing with a complex set of patients with a relatively high level of acuity.
Customer Service Representative (Benefits Day One)
- Fundamental understanding of competitive environment.
- Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
- Ability to demonstrate functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value.
- Seek opportunities to identify products and services that can be sold to the customer.
- Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.
- Has a keen awareness of company policies and procedures while applying sound judgment within scope.
- Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
- Demonstrates ability to achieve established sales goals and performance metrics.
- High focus on attendance and must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Trainings offered on a regular basis for career development.
- Ability to work independently but seeks leadership support when necessary.
- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
- High School or Equivalent
- Generally requires 0-2 years related experience
- Retail/hospitality/sales experience preferred
- Paid training, as well as opportunities for promotion, relocation and advancement within the company
- Medical, dental, vision, 401k, etc. (Benefits start on first day of employment)
- Paid Time Off- Paid Vacation, Flex Time, and Floating Holidays
- Paid Courtesy Services (Cable, High Speed Internet, and reduced prices on Comcast Digital Voice, OnDemand and Home Security.
- Tuition Reimbursement
- Comfortable and state of the art workspace
- Healthy vending options or full-service cafe within business park
- Fitness Center / Game Room
- Work stations with stand capabilities
Comcast is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.
Duration: 11-12 months
Location: Minnetonka, MN
- Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs. Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
- Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.
Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.
Market VP, North Central Region-Minneapolis, MN
Humana, a Fortune 60 market leader in integrated healthcare, is currently seeking an accomplished healthcare executive for the role of Minnesota Market Vice President. Reporting to the North Central Region President – Senior Products, this position will be responsible for the development, expansion and management of Humana's business presence and financial success initially in Minnesota. This role will have broad responsibilities in the areas of strategic growth, provider engagement, and STARS, among others. The position will also play a key role in working with providers in the Minnesota market place, assisting with transition from the Medicare Cost Plan environment to Medicare Advantage.
The Minnesota market is experiencing exponential growth in 2019 and is expected to be one of the largest growth states for Humana this year. The North Central Region is one of Humana's largest regions, with revenues of approximately $3 billion, it will serve over 300,000 total Medicare Advantage members within the next year.
The Minnesota Market Vice President will reside and be based in our Minnetonka office. This person will lead teams of indirect and matrixed reports in clinical, care management, and provider engagement roles. This leader will also build relationships and partnerships with corporate teams in finance, marketing, provider development, contracting and medical management to leverage Humana's competitive position in the market place.
This is an excellent opportunity for healthcare executives who seek long term career growth and the opportunities to lead large and rapidly growing markets with significant P&L responsibility.
"Senior Products" is the internal nomenclature for Humana's Medicare operations, including Medicare Advantage plans, special needs plans, stand-alone prescription drug plans and Medigap (Medicare supplement) products. The business unit is positioned within Humana's Retail Segment.
The Senior Products business is organized into 4 geographic divisions, each offering a variety of health plan options, including Medicare HMO, PPO private fee-for-service health plans. The divisions are subdivided into approximately 15 defined market geographies led by Market Presidents and Vice Presidents.
Establish and maintain an executive leadership presence in key metropolitan markets within the Minnesota, developing business relationships with customers and decision-makers in provider and community settings.
Represent Humana as a progressive thought leader on Health Care Reform initiatives and our approach to improving our health care system. Drive and support initiatives to position Humana as a leader in helping people achieve lifelong well-being and align this objective with business strategies supporting product development, agent attraction, and provider engagement.
Work closely with the Regional President to develop membership and financial performance goals for multiple markets, assessing which specific strategies and tools will be most effective.
As a key contributor to business strategy, develop trust and credibility with cross-functional leadership teams. Collaborate with National Contracting, Medical Management, MarketPoint (Medicare sales distribution), Market Operations, Commercial Sales/Operations, and other core functions to develop and execute on strategies specific to defined markets.
Align with the Provider Development/Engagement team to foster strategic provider relationships, with sensitivity to potential joint venture, acquisition and/or other innovative partnership opportunities.
Create innovative partnership opportunities which increase shared reward opportunities with providers; develop tactics which integrate Humana's health and well-being strategies and commitments into provider orientation and ongoing communication
Our Ideal Candidate
This role is uniquely positioned to influence health care leaders and other stakeholders to think differently about health and wellness. Enthusiasm for improving the health care system and prior community leadership experience within health-related foundations, associations, and charitable entities is strongly desired.
The successful candidate will possess broad managed care leadership experience and significant Medicare Advantage experience from the payer side. He/she will have current or recent experience in the Minnesota market with a strong track record of building provider relationships and expanding business opportunities. Prior business "ownership" and operating experience within a health care provider entity will be advantageous to this role.
A current perspective regarding Health Care Reform initiatives and their impact on payer/provider business models is required, as is the ability to effectively articulate a strategy or value proposition to professionals across the continuum of health care business entities.
Bachelor's degree in related field
8 plus years successful business leadership experience in managed care insurance, finance, health and wellness, with 5 or more years as the executive leader of a business development, network development or provider relations function
Comprehensive knowledge of health plan finance and the compensation arrangements between health plans and providers, including the financial viability of complex provider contracts
Familiarity with/exposure to Medicare managed care experience is essential
Experience building and managing relationships with a wide variety of providers
Prior operational leadership experience in finance, health services, and/or medical management; ability to partner across functions to create and deploy win/win strategies
Competencies such as big-picture visualization, critical thinking and sequencing, (i.e., the ability to envision the product of complex business goals and work backwards to ensure all of the requisite steps and details are covered for successful achievement)
Master's degree in related field
Medicaid and Dual-Eligible experience is desired
Scheduled Weekly Hours
Floating Maintenance Technician
We recognize the Apartment Maintenance Technician is the core of the resident experience. Not only are they troubleshooting and solving various maintenance issues, they are going into the homes of our residents. This is a huge responsibility and we value the level of customer care it takes to do this well. The Apartment Maintenance Technician is responsible for assisting in the upkeep and maintenance of the Weidner community. The Apartment Maintenance Technician is very motivated to find solutions to complex issues and has an eye for detail. Most of all, Apartment Maintenance Technicians enjoy the work they do and continuously help create the resident experience.
Assist in the preparation of apartments for occupancy
Respond to service requests
Performs maintenance and repairs on electrical, plumbing, as well as small and large appliances
Maintain pools and wading area and HVAC systems depending on the community amenities
Modest carpentry work as needed
Interior and exterior painting as needed
Provide customer service
Experience in apartment maintenance or related field preferred
Strong verbal communication skills
All service personnel are also required to have a personal set of general tools
Ability to lift and carry up to 80 pounds
Push/pull up to 200 pounds
Have a valid driver license and reliable transportation
Traffic & Workforce Manager - Minnetonka, MN
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
In this position, you will be responsible for leading in the successful scheduling and intra - day management of Contact Centers, with a focus on site level results. You are also responsible for delivering oversite in support of various call queues. You will lead a group of National Operation Center Analysts, partner with Workforce Management partners and site leaders to ensure adequate staff, contingency plans and workflow monitoring. Manage the National Operation Center team that over sees 16,000 agents and over 2.400 skills. We partner with our Workforce Management Business Analysts to monitor real-time service. The team focuses on phone service, technology and performance guarantees for our Employer & Individual, Medicare & Retirement and our Community & State lines of business. The team collaborates and partners across the UHC team to find ways to provide a better guest experience while driving cost optimization.
Lead a group of National Operation Center analysts
Utilize call center tools to observe agents actual state compared to agents scheduled state, and provide recommendations / actions based on those observations
Manage real - time service levels and goal deliveries
Prepare and maintain reports and dashboards
Present to operational leaders on previous day results and real - time information
Assist with training of National Operation Center on Workforce Management policies, procedures, and best practices
Drive innovation and process improvement within Workforce Management
Compare Key Performance Metrics (KPI's) on a daily, intra - daily, weekly, monthly, and annual basis understanding root cause of variation
Monitor volume, AHT, and staffing trends to forecast, ensuring understanding of variation, working to solve for staffing gaps whether in planning process or intra - day management
Perform ad hoc reporting and analysis as needed to improve overall performance of the call center, and enable strong understanding of the business
High School Diploma / GED (or higher)
2 years of contact center experience
1 years of workforce management experience
1 years of experience with process improvement, workflow, benchmarking and / or evaluation processes
1 years of experience with operational and / or procedural aspects of a call center
Experience in leading or coaching
- BA / BS Degree (or higher)
- Hands on experience with IVRs, PBXs, ACDs, call center planning, routers or routing software, CMS modifications and vendor scripting
UnitedHealthcare. Let's talk about opportunity. Start with aFortune 6 organization that's serving more than 85 million people already andbuilding the industry's singular reputation for bold ideas and impeccableexecution. Now, add your energy, your passion for excellence, your near - obsessionwith driving change for the better. Get the picture? UnitedHealthcare isserving employers and individuals, states and communities, Military familiesand Veterans wherever they're found across the globe. We bring them theresources of an industry leader and a commitment to improve their lives that'ssecond to none. This is no small opportunity. It's where you can do your life's best work.
Diversity creates a healthier atmosphere:UnitedHealth Group is an Equal Employment Opportunity / Affirmative Actionemployer and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, age, national origin, protectedveteran status, disability status, sexual orientation, gender identity or expression,marital status, genetic information, or any other characteristic protected bylaw.
UnitedHealth Group is a drug - free workplace.Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, UnitedHealthcare, workforce management, NOC analyst, Minnetonka, MN
Essential Job Functions and
Work with clients to maintain, modify and improve existing applications
Work with peers to design and implement new applications in various fields
Design and execute assigned sections of projects in a timely and effective manner; report task status to project manager
Perform unit, function and system testing
Perform troubleshooting and maintenance of deployed products
Actively pursue appropriate continuing education and development programs to maintain and enhance job related skills
3-5 year of application development experience
CRM/ERP experience recommended.
NetSuite experience recommended.
Clinical Utilization Management Nurse Reviewer
What you will get to do:
The Clinical Utilization Management Nurse Reviewer works within the framework of Medica's multiple products to establish collaborative processes that promote quality and cost effective care. The Clinical Utilization Management Nurse Reviewer activities require interfacing with members, providers, clinics, medical directors, intake staff, case managers and other departments internally within Medica. The role requires attention to detail and use of clinical judgment to determine outcomes. The Clinical Utilization Management Nurse Reviewer researches and documents case history in compliance with policy and procedures related to regulatory compliance.
The Clinical Utilization Management Nurse Reviewer is responsible for the analysis of trends through feedback which may be identified through the review of cases, and for addressing these issues by recommending revision for medical policy and utilization management and/or clinical appeals policy revision. The incumbent supports the development, planning and implementation of departmental and cross-departmental projects; which improve the operations of other proficiency for Medica and promotes excellence.
Minimum education level: Bachelor of Science-Nursing degree
3 years clinical experience or licensed professional nurse with five years of clinical experience
Previous utilization management experience and/or clinical/hospital experience
RN or LPN licensed in Minnesota
Equal Opportunity Employer Including Veterans and Disabled Individuals
Senior Data Analyst - Corporate Benefit Analytics - Minnetonka, MN
We are seeking an experienced data analyst to support the UnitedHealth Group Human Capital Health, Wellbeing and Financial Fitness teams.
This person will have access to a broad set of data resources including, but not limited to, Medical, Pharmacy, Eligibility, Demographic, Administrative, Disability, Biometrics, Rally Survey, Other Surveys, Incentive Earnings, PeopleSoft, Health Savings, 401k, Credit Union, Stock Purchase Program and many more.
The person in this role will need to be able to combine these data types to create deep insights.
Develop detailed analytics using claims / benefits data warehouse and other sources to support plan design, wellbeing strategy, management reporting, healthcare analysis, and ad hoc requests
Enhance and support current dashboards, reporting and analytics. As well as building new standard dashboard, report and analytic templates / tools
Consult with partners to identify and define business requirements and translate business needs into complex analytics and recommendations
Coordinate, gather and submit information related to industry surveys
Complete and report out findings from industry surveys and develop ad hoc surveys as needed to support benefits design work
Responsible for annual market study project including managing the statement of work with external vendor to provide requirements, manage timeline and deliver outcomes that align with stakeholder expectations
Discover trends, anomalies and analyze to identify root causes and expense drivers; crafting results into readily understandable stories for all levels of employees
Adhere to benefits, data, privacy, and related regulations
Research and benchmark market / industry trends through various benefits publications and bring forward findings and considerations to Sr. Benefits Director for plan design considerations
Complete business analysis as needed to support benefit plan design recommendations (e.g., business case, pros / cons, financial analysis)
5 years of reporting and analytics experience
4 years of experience using business intelligence tools, data warehouses and other such tools to extract data for analytic purposes
3 years of experience providing analytics support to a corporate human capital, benefits, wellness function, or healthcare data
Experience analyzing health and wellbeing data
Advanced Microsoft Office skills (Excel, PowerPoint, Word)
Degree in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business / social and behavioral sciences with a quantitative emphasis
3 years of experience analyzing health, wellbeing and data pertaining to other employer benefit offerings
Experience aggregating large datasets using tools such as SQL, SAS, R or similar
Experience with data visualization tools such as Tableau, Domo or similar
Extensive knowledge and understanding of research and analysis
Claims data warehouse analysis experience with OptumInsight, Truven, Verisk, or other similar tools
Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Analytics, Reporting, Talent, HR, BI, data warehouse, healthcare, Minnetonka, MN, Minnesota, Telecommute, Remote, Work from Home
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!