Morgantown Job Description Sample

Welcome to the Morgantown Marriott at Waterfront Place, overlooking the picturesque Monongahela River in Morgantown, West Virginia. This beautiful, full-service Wharf District hotel boasts 207 well-appointed guest rooms and suites with an abundance of amenities, including luxurious bedding, free high speed wireless Internet, a beautiful indoor pool, state-of-the-art fitness center, on-site dining, spa services, room service, flat screen HDTVs, and much more. We opened as a Marriott hotel in May 2017, following a complete transformation of our building. We are pleased to offer a full service Starbucks coffee shop in our lobby, our signature restaurant, Bourbon Prime, as well as an incredible location near downtown Morgantown, West Virginia University, golf courses, local wineries and other area attractions. We offer over 50,000 square feet of modern, flexible meeting and event space, and are the perfect destination to host your conference, meeting, wedding or special occasion.

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operate the front desk according to standard operating procedures and with exceptional guest service.

• Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.

• Check registration (folio) cards for completeness, accuracy, and legibility.

• Maintain accurate cash sheet. Responsible for cash drawer balancing.

• Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.

• Know emergency procedures and how to respond.

• Never say a guest's room number out loud.

• Be knowledgeable of hotel promotions.

• Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.

• Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.

• Complete daily reports, audits correspondences etc. as required by your shift.

• Keep lobby and office area clean at all times,

• Set wake-up calls as dictated by your shift.

• Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.

• Take and confirm credit cards for validity and acceptability.

• Lock and secure area if leaving the front desk, even if it is for a moment!

• Create incident reports for guest injuries / issues when required.

• Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.

• Take and record reservations with accuracy. Confirm as requested.

• Resolve guest complaints.

• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.

• Monitors own work to ensure quality.

• Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards.

• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance.

• Demonstrates the desire and ability to provide high quality service to both internal and external customers.

• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed.

• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.

• Performs work with little or no supervision; works independently.

• Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to speak English fluently.

• Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

The work environment normally entails the following:

• Indoor work environment

• May be exposed to and use of cleaning chemicals throughout the shift

• Minimal to moderate noise levels consistent with hotel environment

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PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time

• Walk less than 1/3 of the time

• Sit less than 1/3 of the time

• Lift up to 15 lbs

• Push / pull up to 10 pounds

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting the location nearest you.

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Shift Lead
374 Patteson Dr

Morgantown, WV

Description:

Job in about 50 words: Working at Pizza Hut is about making hungry people happy.

It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career in restaurant management, our Shift Manager position is the right place to do it. Working as a Shift Manager will let you develop your management skills while still having the time to do the things you enjoy. You'll benefit from our training and career opportunities and receive reward and recognition for your efforts.

Requirements

What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job.

But there are a few skills you should have from the get-go: We have a great culture at Pizza Hut and look for people with a similar mindset. You're the honest, energetic and approachable type; able to get along and communicate easily with people at all levels.

You're never short of a smile and take real pride in your work; cope well under pressure and thrive on a challenge. A natural leader, you sincerely value customers and champion teamwork. You're all about teaching new things and motivating the team to work together.

You set high standards for yourself and the people you work with – you love keeping things clean, safe and fun for the team and the customers You want to learn how to run great restaurants from the best restaurant managers in the business And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation – you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement.

The purpose of a BARISTA is to serve food and/or beverages to guests according to franchise and hotel brand standards and in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides personalized service to all guests.

• Consistently prepares drink orders in accordance to both franchise and Stonebridge guidelines.

• Maintains register and bank.

• Maintain accurate cash sheet. Responsible for cash drawer balancing.

• Regularly communicates and converses with all guests.

• Sets up and maintains the pastry and drink displays in an attractive abundant looking, organized, clean and standardized presentation.

• Takes inventory of food, beverages and supplies needed for each day.

• Stocks machines or dispensers.

• Prepares serving dishes/trays, utensils, cups and other paper products.

• Clears and cleans tables as they are vacated.

• Wipes up spills.

• Removes trash.

• Restocks self-service food and supplies as needed.

• Listens and responds to guest requests or concerns.

• Cleans and sanitizes counters, floors, storage areas, utensils, equipment and common areas as specified

• Is in compliance with all franchise and Stonebridge standard requirements.

• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.

• Monitors own work to ensure quality.

• Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards.

• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance.

• Demonstrates the desire and ability to provide high quality service to both internal and external customers.

• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed.

• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.

• Performs work with little or no supervision; works independently.

• Can be relied upon regarding task completion and follow up.

QUALIFICATIONS AND REQUIREMENTS:

• Knowledge of sanitation procedures.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION/EXPERIENCE

A high school diploma or general education degree (GED); or 3 to 6 months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATH ABILITY

Ability to interpret and perform basic math functions.

COMPUTER SKILLS

Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

This position in based indoors with minimal noise levels.

PHYSICAL DEMANDS:

This position requires the ability to talk or hear, stand, walk, reach with hands and arms more than 2/3 of the time. Requires the ability to lift and exert force of up to 25 lbs.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

What You Will Do:

As a hospice aide for Amedisys you will provide one on one personal care and homemaking services for terminally ill patients in their home using a patient specific care plan. You will work independently while having the direction, support and collaboration of a full team of healthcare professionals.

• Provide personal care which includes bathing and personal hygiene.

• Assist the patient with ambulation, transfers, and positioning or prescribed exercises as instructed by the registered nurse or a therapist.

• Plan and prepare nutritious meals which may include shopping or assist with feeding, and may perform other homemaking or environmental services as required.

• Provide respite for patient's family/caregivers when on-site, as appropriate

• Document and report progress of patient's health and condition using required reports and established timelines.

• Prepare clinical progress notes and communicate current health status and needs of patients to the registered nurse and others providing patient care.

• Participate as a member of the interdisciplinary team and attend patient care conferences to maintain continuity of care

Required:

• High school graduate or equivalent

• Minimum of one (1) year full-time direct, patient care experience within the last five (5) years, in an institution or agency setting and has not had a consecutive twenty-four (24) month or more lapse in practice for compensation since last competency training.

• Current state certification as a nurse assistant, nurse aide, certified home health aide or proof of registry as required by state, if applicable*.

• Home Health Aide (HHA) competence will conform with requirements in the Medicare Conditions of Participation found in 42CFR 484.36. Must be able to successfully pass the competency program of the agency. Additionally, upon hire, HHAs will have received at least 75-hours of training, the content of which addresses all subjects listed at 484.36(a)

• Current CPR certification

• Transportation access to and from work assignments. In instances where employee performs tasks that require the use of their automobile, evidence of current driver's license and required liability insurance.

Preferred:

• Current state certification as a nurse assistant in which the employee is assigned to work (if not a state specific requirement)
• Previous home health or hospice experience

What You Will Do:

As a home health aide for Amedisys you will provide one on one personal care to patients in their home setting using a patient specific care plan to facilitate the patient's self-care and independence with activities of daily living. You will have the opportunity to spend quality time with the patient, in their own home, to promote their health and independence. You will work independently while having the direction, support and collaboration of a full team of healthcare professionals.

• Provide personal care which includes bathing and personal hygiene.

• Reads and records vital signs such as reading of temperature, pulse and respiration and/or blood pressure.

• Assists the patient with ambulation, transfers, and positioning or prescribed exercises as instructed by the registered nurse or a therapist.

• Prepares medically prescribed nutrition and fluids and may perform other homemaking or environmental services as required.

• Document and report progress of patient's health and condition using required reports and established timelines.

Required:

• High school graduate or equivalent

• Minimum of one (1) year full-time direct, patient care experience within the last five (5) years, in an institution or agency setting and has not had a consecutive twenty-four (24) month or more lapse in practice for compensation since last competency training.

• Current state certification as a nurse assistant, nurse aide, certified home health aide or proof of registry as required by state, if applicable*.

• Home Health Aide (HHA) competence will conform with requirements in the Medicare Conditions of Participation found in 42CFR 484.36. Must be able to successfully pass the competency program of the agency. Additionally, upon hire, HHAs will have received at least 75-hours of training, the content of which addresses all subjects listed at 484.36(a)

• Current CPR certification

• Transportation access to and from work assignments. In instances where employee performs tasks that require the use of their automobile, evidence of current driver's license and required liability insurance.

• California, Colorado, Idaho, Kansas, Maine, Nevada, New Hampshire, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, Utah, Virginia, Washington D.C., Wisconsin and Wyoming

Preferred:

• Current state certification as a nurse assistant preferred unless required by the state in which the employee is assigned to work

• Previous home health or hospice experience

Welcome to the Morgantown Marriott at Waterfront Place, overlooking the picturesque Monongahela River in Morgantown, West Virginia. This beautiful, full-service Wharf District hotel boasts 207 well-appointed guest rooms and suites with an abundance of amenities, including luxurious bedding, free high speed wireless Internet, a beautiful indoor pool, state-of-the-art fitness center, on-site dining, spa services, room service, flat screen HDTVs, and much more. We opened as a Marriott hotel in May 2017, following a complete transformation of our building. We are pleased to offer a full service Starbucks coffee shop in our lobby, our signature restaurant, Bourbon Prime, as well as an incredible location near downtown Morgantown, West Virginia University, golf courses, local wineries and other area attractions. We offer over 50,000 square feet of modern, flexible meeting and event space, and are the perfect destination to host your conference, meeting, wedding or special occasion.

The purpose of a BELL ATTENDANT position is to assist guests into and out of the hotel, provide pickup and delivery of guest's luggage, and provide delivery of items to guests as requested.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis.

• Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests.

• Delivers flowers, packages and welcome amenities to guest rooms in a timely manner.

• Receives inbound packages and shipments and coordinates the delivery of outbound packages for guests and associates.

• Load and unload luggage carts and assist guest with tagging, storing and retrieving luggage.

• Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, exercise room, etc).

• Inspect guest's room to ensure it is in order and that supplies are adequate.

• Explain features of the room including the operation of radio, television, in-room movie service, etc.

• Communicate the hotel layout and surrounding attractions, destinations and directions to guest of the hotel.

• Maintain current listing of local and area attractions, special events and activities.

• Maintain and coordinate the efficient operations of the hotel's van service.

• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.

• Collect, polish and deliver shoes for the hotel's show shine service (if applicable).

• Collect and deliver laundry/dry cleaning for the guests on a daily basis.

• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.

• Monitors own work to ensure quality.

• Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards.

• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance.

• Demonstrates the desire and ability to provide high quality service to both internal and external customers.

• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed.

• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.

• Performs work with little or no supervision; works independently.

• Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. .

• Ability to interpret and perform basic math functions.

• Ability to interpret and perform basic computer and PMS system functions.

WORK ENVIRONMENT:

The work environment normally entails the following:

• Exposure to outdoor elements, such as extreme cold or hot temperatures, precipitation and other conditions.

• Moderate noise levels consistent with inside and outside environment

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PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment.

Position is expected to:

• Stand more than 2/3 of the time

• Walk more than 2/3 of the time

• Sit less than 1/3 of the time

• Lift up to 60 pounds throughout the day.

• Push / pull up to 120 pounds.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Welcome to the Morgantown Marriott at Waterfront Place, overlooking the picturesque Monongahela River in Morgantown, West Virginia. This beautiful, full-service Wharf District hotel boasts 207 well-appointed guest rooms and suites with an abundance of amenities, including luxurious bedding, free high speed wireless Internet, a beautiful indoor pool, state-of-the-art fitness center, on-site dining, spa services, room service, flat screen HDTVs, and much more. We opened as a Marriott hotel in May 2017, following a complete transformation of our building. We are pleased to offer a full service Starbucks coffee shop in our lobby, our signature restaurant, Bourbon Prime, as well as an incredible location near downtown Morgantown, West Virginia University, golf courses, local wineries and other area attractions. We offer over 50,000 square feet of modern, flexible meeting and event space, and are the perfect destination to host your conference, meeting, wedding or special occasion.

The purpose of a Lead Cook is to prepare and cook food that is consistent with the hotel's standards and quality. A lead cook operates under a chef in a restaurant or a food establishment. They will be responsible for carrying out the duties assigned by the Chef of the kitchen. This includes Breakfast, Lunch, Dinner, Banquets, and/or Room Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Is knowledgeable of all menu items on scheduled shift (am/pm).

• Duties will also include prep work, cleaning.

• Prepares all ingredients for the shift before service begins.

• Operates station in an efficient, safe manner.

• Ability to work under light supervision and still ensure a fully prepped, clean and timely executed station.

• Practices serve-safe methods in preparing, cooking, holding and storing of all food items.

• Knowledgeable of cooking procedures, Food that are cooked in broilers, fryers and grills. Is familiar with producing

specials, sauté, soups, and sauces.

• Responsible for producing excellent quality.

• Must be able to multi task.

• Follows opening and closing procedures.

• Able to work in a high pace and hot environment

• Able to work all shifts and holidays.

• Be able to self-motivate in work environment.

• Proper handling, storage of all food items.

• Moderate knife skills.

• Proper cooking techniques – along with timeliness

• Maintains regular attendance, is consistently on time, and observes work, break and meal periods in compliance with standards.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential

duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies maybe required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.

• Monitors own work to ensure quality.

• Provides the best possible service to clients and customers.

JOB DESCRIPTION

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards.

• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance.

• Demonstrates the desire and ability to provide high quality service to both internal and external customers.

• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed.

• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.

• Performs work with little or no supervision; works independently.

• Can be relied upon regarding task completion and follow up.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.

• Ensures work responsibilities are covered when absent.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and

other employees of the organization.

• Ability to interpret and perform basic math functions.

• Ability to use cooking metrics and conversion methods for all cooking measurements.

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal

with standardized situations with only occasional or no variables.

• Ability to interpret and perform basic computer functions.

CERTIFICATES AND LICENSES

• Safe Serve/Food Handler's Card

WORK ENVIRONMENT

The work environment normally entails the following:

• Kitchen environment - varying degrees in temperature

• Exposure to cleaning chemicals throughout the day

• Moderate noise levels consistent with kitchen environment

PHYSICAL DEMANDS

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. The physical activity normally entails the following attributes. Position is expected to:

• Stand and walk more than 2/3 of the time

• Lift up to 50 pounds.

• Push / pull up to 30 pounds

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Job Profile

• Delivers a unique customer experience aimed to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.

• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

The purpose of an EXECUTIVE HOUSEKEEPER- is to manage the housekeeping department by overseeing the planning, organizing, and execution of department's activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for hiring, training and managing the performance of housekeeping staff and supervisors.

• Plans and organizes the cleaning of all guests' rooms and public areas.

• Provide daily cleaning assignments to room attendants.

• Manage staffing fluctuations and identify staffing needs.

• Monitors guest service scores via reports and guest comments for cleanliness, addresses any issues immediately and implements programs that meet or exceed brand benchmarks, in conjunction with General Manager.

• Ensures that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.

• Inspect cleanliness of all hotel rooms and public areas.

• Provide current and prospective associates with information about company policies and job duties.

• Develops and executes incentives and programs that promote positive associate relations.

• Develops weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality.

• Conducts and maintains inventory of all linens, in-room amenities and cleaning supplies and place inventory orders when required.

• Works closely with maintenance department to ensure that maintenance and repairs involving guest rooms and public areas are completed timely.

• Performs any other duties as requested by General Manager.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

QUALIFICATIONS AND REQUIREMENTS:

EDUCATION/EXPERIENCE

One year related experience and/or training; or equivalent combination of education and experience or Bachelor's degree (B. A.) from four-year college or university.

COMPUTER SKILLS

Ability to interpret and perform intermediate computer functions.

Must be proficient in Outlook, Word and Excel.

WORK ENVIRONMENT

• Be able to work in a standing position for long periods of time up to 8 hours a day.

• Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision.

• Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards.

• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.

• Have the opportunity to engage in diverse and challenging work.

• Derive a sense of pride in work well done.

• Be recognized for excellence.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.