Mortgage Clerk Job Description Sample

Overview

Responsible for performing mortgage loan support services including assisting members with questions and completing basic accounting and clerical duties. Maintains departmental records and files and types routine reports and records.

Assists or refers members as necessary. May set-up and complete new loan processes. May process payments and adjustments to mortgage loans.

May assist members in setting up automatic payment plans. May disburse PMI and MIP premiums. May assist with taxes and insurance processes and functions.

May assist with collection activities on delinquent mortgage loans.

May assist with payoff processes and functions.

May complete reporting requirements to secondary market investors.

Responsibilities
1.Assumes responsibility for effectively and efficiently performing mortgage loan support activities

a. Answers member questions regarding mortgage loans, payments, balances, and insurance requirements.

b. Processes payments from tellers including loan payoffs and adjustments.

c. Processes mail payments.

d. Completes investor reporting requirements. Records account data and disbursement of funds to investors.

e. Set-up new loans.

f. Pay PMI and MIP premiums.

g. Performs collection efforts as assigned in accordance with Credit Union policies and procedures.

h. Receives Hazard Insurance declarations and premium bills.

Sets up new files and disburses insurance premiums as scheduled. Corresponds with insurance agents.

i. Pay property taxes on mortgage properties.
2.Assumes responsibility for establishing and maintaining professional business relationships with members.

a. Resolves (or refers) requests and problems promptly and courteously.

b. Keeps members properly informed of Credit Union policies and procedures.

c. Maintains confidentiality.

d. Maintains and conveys the Credit Union's professional reputation.
3.Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management.

a. Assists and supports area and all Credit Union personnel as needed.

b. Completes reports and records promptly and accurately.

c. Maintains departmental files.

d. Attends meetings as required.

e. Keeps management informed of area activities and of any significant problems.
4.Assumes responsibility for related duties as required or assigned.

a. Performs miscellaneous clerical and secretarial functions as needed.

b. Keeps work area clean, secure, and well-maintained.

c. Performs other duties as required or assigned.

Qualifications

Training/Education/Certification:

• High school graduate or equivalent.

Required Knowledge:

• General understanding of mortgage loans and mortgage processes.

• General office skills.

• Basic understanding of accounting/bookeeping is preferred.

Experience Required:

• Varied office experience.

Skills/Abilities:

• Excellent communication, telephone, and public relations skills.

• Accuracy and thoroughness in work.

• Ability to meet deadlines.

• Strong typing abilities.

• Good basic math skills.

• Well organized.

• Ability to work well in a team environment as well as independently.

• Professional appearance, dress, and attitude.

• Able to operate related computer applications and basic business equipment.

Mortgage Loan Originator- Private Mortgage Advisors

Job Description

Establish and maintain relationships with individuals and realtors through direct and indirect contact, outside of primary office location.

Explain Products to potential partners and clients. Secure and maintain partnerships with partners and clients through ongoing contact and customer support.

Assist clients in securing a loan by explaining the process, lending requirements, available products.

Take loan application per company and lending requirements.

Desired Skills and Experience
2+ years residential mortgage lending experience, including high proficiency in FHA, VA and conforming purchase/refinance products

Ability to generate and sustain business partner relationships with realtors, builders, financial planner, and other lead sources.

Maintain production reports for leads and sales contact, pipeline and other pertinent sales activity reports.

Ability to conduct business effectively in person

Ability to communicate clearly and effectively; both verbally and in writing, across a variety of audiences

Ability to obtain and maintain individual state license(s), and SAFE act compliance

Understanding of Federal Regulations governing Real Estate Lending

This position will be employed by PMA in conjunction with Oasis DEG as the HR/Payroll prover. Private Mortgage Advisors, LLC is a joint-venture of Stearns Lending, LLC.

The Mortgage Satisfaction Clerk processes incoming pay-off requests and delivers to requesting parties within bank allotted timeframes; validates funds received and cancels closed mortgages within prescribed windows as established by local, state and federal guidelines; prepares and delivers Satisfactions or Discharges on mortgage loans previously paid off but not canceled of record and handle all CEMA requests on New York Properties.

Responsibilities include but are not limited to:

• Review payoff requests received from borrowers, attorneys, title companies or other representatives of the borrower. Ensure borrower has authorized the release of information.

• Process and prepare payoff statement in accordance with the written request and bank policy.

• Deliver payoff request to requesting party timely and in advance of the requested date.

• Verify funds received upon remittance of payoff funds. Secure necessary funds to satisfy the loan when funds are short.

• Review daily reports of loans paid in full and begin the preparation of the cancellation of the Mortgage or Deed of Trust in accordance with local, state or federal guidelines.

• Ensure loan is satisfied by reviewing history; verifying the principal balance is zero.

• Retrieve the Permanent and Collateral files from the File Room. Review files for appropriate documentation to cancel the banks lien against the mortgaged property in a timely manner and in compliance with regulations.

• Prepare cancellation documents for signature by authorized bank personnel and send to the respective County Clerks for cancellation.

• Return documents to borrower showing the loan has been paid in full and the lien has been cancelled of record.

• Prepare completed files for shipping to Archives

• Maintain full compliance with all Regulatory requirements and bank policies and procedures.

• Be able to lift and move boxes up to 20 pounds.

Required Skills:

• Ability to work independently and in a team environment.

• Working knowledge of MSI Servicing system.

• Thorough knowledge of Satisfaction requirements for local, state and federal

• Ability to effectively comprehend, analyze and explain all aspects of the request process.

• Ability to maintain accuracy with attention to detail and meeting deadlines.

• Ability to perform mathematical calculations and work accurately with numbers.

• Effective verbal and written communication skills.

• Effective computer skills.

• Ability to think independently and make appropriate decisions.

• Ability to perform multiple tasks through effective prioritization and time management, and demonstrate attention to details.

Required Experience:

• High School Diploma or GED and a minimum of three years' mortgage servicing related experience.

• Associate's Degree or some college preferred.

Responsibilities

Input new mortgage loans to the JH system and verify accurate escrow amounts of new mortgage loans.

Perform mortgage investor activities, including reporting, remittance, file maintenance, quality control, custodial accounting

Coordinate quality control of mortgage and escrow documents scanned in Synergy

Perform daily and monthly loan settlements and reconcilements for FNMA and FHLMC loans

Monitor and maintain Tax Reports received from LERETA Tax Services

Coordinate and maintain escrow activities and disburse mortgage escrow

Maintain and disburse payment for quarterly, yearly, and interim tax bills

Maintain and disburse monthly payments to PMI companies

Understand and analyze complex escrow issues like handling tax shortages due to homeowners insurance and tax increases, research payment information with tax authorities when refunds are necessary

Responsible for implementing and completion of the annual escrow analysis process

Respond to telephone and email request for mortgage escrow information for internal and external customers and handle annual escrow analysis statement questions

Fund mortgages sold to investors via Jack Henry and maintain Excel spreadsheet for reporting purposes

Support insurance claim process with customer and branch staff inquiries

Perform monetary adjustments and loan account maintenance

Respond to telephone requests for consumer and mortgage loan information for internal and external customers through the telephone hunt group

Responsible for compliance with laws and regulations that apply to the position,

including the Univest Code of Conduct

Perform additional duties as required

HOURS: Monday through Friday, 8 am to 5 pm

Qualifications

Bachelor's degree or a minimum of 3 years bank loan operations experience or equivalent required related education and experience

Excellent customer service, written and verbal communication, and telephone

skills

Understanding of mortgage loan documents and processing (including escrow)

Ability to read and comprehend loan contracts and translate into appropriate computer system coding

Ability to work independently, organize, prioritize and enter data quickly and accurately to meet deadlines, including end of month activity

General understanding of bank accounting practices and loan accounting computations

Strong knowledge of Freddie Mac/ Fannie Mae, VA, FHA and FHLB investor reporting and remittance

Advanced PC, Word, Excel skills

• Responsible for ensuring mortgage loan servicing policies and procedures best serve the Bank and its customers.  
• Oversee daily operations of servicing department and supervise servicing staff, hire, train, assigns discipline and conduct performances appraisal.
• Review all custodial bank account reconciliations
• Responsible for timely delivery and accuracy of all investor reports, cash remittances and reconciliations
• Responsible for monthly reconciliation and certification of all general ledger accounts
• Provide advice, counseling and solutions through staff and directly to customer inquiries.
• Provide service and service support, training, coaching, recognition and subordinate development to all servicing staff
• Research and maintain accurate statistical records of department activity and relevant information. 

• Extensive experience in managing a high volume loan servicing department in mortgage operations
• Actual payment processing and investor reporting experience required.
• Strong leadership, coaching and management skills,
• Well-developed problem solving skills to research and resolve discrepancies
• A professional work ethic and attitude
• FISERV experience.

• A Bachelor's degree is required;
• Experience Underwriting FHA, VA and Conventional Loans

• Strong and accurate computer skills, including Word, Excel and Encompass LOS;

• Excellent attention to details and strong figure aptitude;

• Ability to work under pressure and meet deadlines;

• Solid understanding of Freddie Mac, Fannie Mae, and HUD rules and guidelines

• Proficient in automated underwriting systems, including LP,DU;

• Creative problem solver with an understanding of compliance

• Able to deal effectively with, and provide good service to our customers and all levels of Bank personnel;

• Strong written and verbal communication skills;

• Excellent organization and multi-tasking abilities.

• Track market activities; understand and evaluate new developments in the MSR market and report on potential impact to Fannie Mae MSR liquidity.
• Develop and evaluate relative value strategies. Conduct rigorous analysis consistent with overall strategy of the group, ensuring all policies and procedures are properly observed.
• Be a subject matter expert within a sub-portfolio by thoroughly understanding composition of assets, applicable valuations, risk profile and liquefying strategies. Represent the group in this capacity to senior management and various groups within the organization.
• Perform and present custom market analyses. Use internal valuation and risk models to assist with analysis and identify opportunities for enhancements.
• Develop and build strong relationships with internal customers through active engagement.
• Lead team discussions offering insights and opinions, represent the desk in internal discussions with key stakeholders and participate in meetings with external customers. Provide guidance and leadership to less experienced members of the team.
• Demonstrate proficiency with market data sources (Bloomberg, Yield book, etc.) and provide assistance to less experienced traders. Remain current on dealer research/analysis and available third party analytics.
• Contribute to the process of model and technology improvement across various analytic and database tools.
• Ensure procedures capture all activities and identify opportunities for improvement.
• Identify opportunities to enhance our risk management strategy through adapting to the market changes and make recommendations to management to enhance such strategy.

Qualifications:

• Bachelor's Degree or equivalent required