Mortgage Clerk Job Description Sample

Overview

Responsible for performing mortgage loan support services including assisting members with questions and completing basic accounting and clerical duties. Maintains departmental records and files and completes routine reports and records. Assists or refers members as necessary. May process payments and adjustments. May disburse PMI and MIP premiums. May quote and process payoffs. May prepare and record reconveyances and partial reconveyances. May set-up and complete new loan processes. May track and obtain proof of insurance as required on member loans. May pay property taxes on mortgage properties. May complete reporting requirements to secondary market investors.

Responsibilities
1.Assumes responsibility for effectively and efficiently performing mortgage loan support activities

a. Answers member questions regarding mortgage loans, payments, balances, and insurance requirements.

b. Processes payments from tellers including loan payoffs and adjustments.

c. Processes mail payments.

d. Completes investor reporting requirements. Records account data and disbursement of funds to investors. e. Set-up new loans.

f. Pay PMI and MIP Premiums

g. Receives hazard insurance declarations and premium bills. Sets up new files and disburses insurance premiums as scheduled. Corresponds with insurance agents.

h. Pay property taxes on mortgage properties.
2.Assumes responsibility for establishing and maintaining professional business relationships with members.

a. Resolves (or refers) requests and problems promptly and courteously.

b. Keep members properly informed of Credit Union policies and procedures.

c. Maintains confidentiality.

d. Maintains and conveys the Credit Union's professional reputation.
3.Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management.

a. Assists and supports area and all Credit Union personnel as needed.

b. Completes reports and records promptly and accurately.

c. Maintains departmental files.

d. Attend meetings as required.

e. Keeps management informed of area activities and of any significant problems.

Qualifications

Training/Education/Certification:

• High school graduate or equivalent.

Required Knowledge:

• Knowledge of mortgage loan servicing procedures and related laws and regulations.

• General understanding of mortgage loans and mortgage processes.

• General office skills.

• Basic understanding of accounting/bookeeping is preferred.

Experience Required:

• One to two years mortgage servicing experience with a full-service financial institution.

• Varied office experience.

Skills/Abilities:

• Excellent communication, telephone, and public relations skills.

• Accuracy and thoroughness in work.

• Ability to meet deadlines.

• Strong typing abilities.

• Excellent basic math skills.

• Well organized.

• Ability to work well in a team environment as well as independently.

• Professional appearance, dress, and attitude.

• Able to operate related computer applications and basic business equipment,

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

Responsible for the sales of high-quality, profitable BB&T mortgage loans. Products include traditional conforming and jumbo mortgage loans, Federal Housing Administration (FHA) and Veteran Affairs (VA) products, as well as first and second lien closed-end home equity residential mortgages.

Additional lending and sales responsibilities will include but are not limited to, retention of clients within the residential servicing portfolio, leads generated from online lending platforms, service to sales, special mortgage programs, direct mail marketing follow-up, outbound phone call campaigns, Wealth segment mortgage lending, BB&T Associate mortgage lending, BB&T Scott & Stringfellow mortgage partnership, and multi-cultural mortgage segment lending. Integrated Relationship Management (IRM) is a critical component of this role with a particular focus on strong referral relationships within the BB&T Community Bank. Lending activities must meet all Bank policies and procedures as well as all applicable federal and state regulations.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1.Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as BB&T Mortgage products and their benefits.
2.Execute effective mortgage sourcing plans and strategies through internal Community Bank referrals, inbound 1-800 client inquiries, outbound mortgage phone sales, and other sales activities to meet or exceed agreed upon personal mortgage production goals and pre-set minimum standards.
3.Execute consistently on BB&T's referral process (IRM) by introducing mortgage clients to other Bank services for cross-sell opportunities.
4.Assist Mortgage Loan Administration with client and attorney follow-up as determined through quality control or post-closing review.
5.Execute on expanded Consumer Direct mortgage sales opportunities as they arise.
6.Maintain a complete and thorough knowledge of BB&T Mortgage strategies, policies and procedures, as well as secondary market investor's guidelines utilized by the Bank (to include Government Sponsored Entity (GSE) and portfolio).
7.Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by state and federal law.
8.Provide mortgage clients with knowledge about mortgage products and appropriate consultation about the best mortgage product for the client based on a full understanding of the client's needs and goals.
9.Consistently execute at the highest level on BB&T's Perfect Client Experience by thoroughly setting client expectations about the processing, timing, pricing, and servicing of their mortgage loan.
10. Support teammates to shepherd the client's loan request through the fulfillment process.
11. Execute outbound sales calling activities on a daily basis.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.High School diploma, or equivalent education and related training
2.Two years of experience in banking and/or lending environment with basic knowledge of residential property types
3.Basic to intermediate knowledge of state and federal mortgage regulations
4.Good organizational skills
5.Excellent attention to detail
6.High sense of urgency in following up with clients and teammates throughout the loan process
7.Excellent written and verbal communication skills
8.Demonstrated interpersonal and negotiation skills
9.Strong sense of teamwork and mutual respect
10. Demonstrated positive, helpful, proactive attitude
11. Demonstrated ability to set priorities and meet deadlines
12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
13. Ability to travel, occasionally overnight
14. Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check

Desired Skills:

1.Bachelor's degree in Business, Marketing, Accounting, or related field of study
2.Three years of experience in residential mortgage lending with a strong knowledge of the mortgage industry and a clear understanding of all applicable state and federal mortgage regulations
3.Completion of elective training curriculum in Mortgage Lending
4.Prior mortgage sales contact center experience
5.Proficiency in a second language

BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

• The Closing Specialist is ultimately responsible for the ordering and preparation of closing instructions and executing company procedures required to prepare all necessary closing documents required to close and fund residential mortgage loans in accordance with company and investor policies and requirements. 
• Specifically, this role will order closing instructions, prepare Closing Disclosures, and prepare closing packages that match the underwriting, processing, and end-investor requirements, in accordance with company policies and procedures.
• Prepare closing worksheet and complete pre-closing Quality Control (QC) review of assigned files. Ensure that all underwriting, QC and closing conditions are satisfied prior to loan closing and release of the closing package to the closing agent.
• Release closing documents, including all at-closing conditions to the closing agent in accordance with company policies and procedures
• Provide funding authorization for disbursement of funds after review of signed closing package. Fund loans and ensure timely delivery of funds to closing.
• Responsible for fielding requests and inquiries from multiple internal and external parties.  This position routinely interacts with other company staff involved in accounting, underwriting and processing.
• The Closing Specialist must maintain a strong attention to detail; be very organized and analytical; possess an aptitude for figures and accurate data entry ability.   
• Regularly update a working knowledge of federal and state mandated consumer disclosures requirements (such as the Loan Estimate & Closing Disclosure; the Mortgage Servicing Disclosure Statement; ) and remain alert to consumer disclosure issues that arise during loan closing.
• To be successful in this position, the Closing Specialist is expected to display a positive and cooperative attitude; have good interpersonal and communication skills; be comfortable working in a fast-paced deadline oriented environment; enjoy multi-tasking; have the ability to change priorities quickly as time-sensitive needs arise; and be able to adapt to a fluctuating workflow, particularly during periods of high loan volume.  The Closing Specialist must remain calm and courteous when dealing with impending deadlines, loan applicants, and all others with whom the company does business. 
• As the Closing Specialist is routinely required to handle the sensitive non-public personal identifying and financial information of loan applicants, they are bound by the provisions of the Gramm-Leach-Bliley Act and the Homestead Funding Corp. Privacy Policy, which strictly limits their use of, access to and disclosure of such information.  This position requires a commitment to maintaining a high level of confidentiality.
• Must have a commitment to teamwork and the ability to answer questions and handle problem solving at or in regard to loan closings.

• Preference is given to candidates who hold a degree in a related field (finance, accounting) and experience in the mortgage industry.  
• Previous (3+ years) of experience as a Closing Agent/Closing Specialist or within the mortgage arena and possession of a thorough knowledge of mortgage lending regulations and procedures.  Past experience in multi-state mortgage environment also desirable.  
• Experience with Encompass software application is preferred.   
• Demonstrated ability to communicate, both verbally and in writing, to fellow employees, customers and external vendors in a professional, articulate and respectful manner. Demonstrate the ability to handle delicate situations with diplomacy and tact.
• The position requires a highly motivated and organized individual that is willing to diversify and multi-task. Detail oriented and organized with the ability to work on a variety of projects independently and within a team structure. Follow –through and responsiveness is also critically important.
• Able to prioritize projects based upon business demands in the midst of multiple requests from various entities. Possess a strong commitment to customer service and the adherence to deadlines and expected delivery dates. 
• Essential to possess a passion and desire to continuously improve their style and work productivity. 
• Comfort in working in a small company atmosphere at a fast pace, high production environment

• The Closing Specialist is ultimately responsible for the ordering and preparation of closing instructions and executing company procedures required to prepare all necessary closing documents required to close and fund residential mortgage loans in accordance with company and investor policies and requirements. 
• Specifically, this role will order closing instructions, prepare Closing Disclosures, and prepare closing packages that match the underwriting, processing, and end-investor requirements, in accordance with company policies and procedures.
• Prepare closing worksheet and complete pre-closing Quality Control (QC) review of assigned files. Ensure that all underwriting, QC and closing conditions are satisfied prior to loan closing and release of the closing package to the closing agent.
• Release closing documents, including all at-closing conditions to the closing agent in accordance with company policies and procedures
• Provide funding authorization for disbursement of funds after review of signed closing package. Fund loans and ensure timely delivery of funds to closing.
• Responsible for fielding requests and inquiries from multiple internal and external parties.  This position routinely interacts with other company staff involved in accounting, underwriting and processing.
• The Closing Specialist must maintain a strong attention to detail; be very organized and analytical; possess an aptitude for figures and accurate data entry ability.   
• Regularly update a working knowledge of federal and state mandated consumer disclosures requirements (such as the Loan Estimate & Closing Disclosure; the Mortgage Servicing Disclosure Statement; ) and remain alert to consumer disclosure issues that arise during loan closing.
• To be successful in this position, the Closing Specialist is expected to display a positive and cooperative attitude; have good interpersonal and communication skills; be comfortable working in a fast-paced deadline oriented environment; enjoy multi-tasking; have the ability to change priorities quickly as time-sensitive needs arise; and be able to adapt to a fluctuating workflow, particularly during periods of high loan volume.  The Closing Specialist must remain calm and courteous when dealing with impending deadlines, loan applicants, and all others with whom the company does business. 
• As the Closing Specialist is routinely required to handle the sensitive non-public personal identifying and financial information of loan applicants, they are bound by the provisions of the Gramm-Leach-Bliley Act and the Homestead Funding Corp. Privacy Policy, which strictly limits their use of, access to and disclosure of such information.  This position requires a commitment to maintaining a high level of confidentiality.
• Must have a commitment to teamwork and the ability to answer questions and handle problem solving at or in regard to loan closings.

• Preference is given to candidates who hold a degree in a related field (finance, accounting) and experience in the mortgage industry.  
• Previous (3+ years) of experience as a Closing Agent/Closing Specialist or within the mortgage arena and possession of a thorough knowledge of mortgage lending regulations and procedures.  Past experience in multi-state mortgage environment also desirable.  
• Experience with Encompass software application is preferred.   
• Demonstrated ability to communicate, both verbally and in writing, to fellow employees, customers and external vendors in a professional, articulate and respectful manner. Demonstrate the ability to handle delicate situations with diplomacy and tact.
• The position requires a highly motivated and organized individual that is willing to diversify and multi-task. Detail oriented and organized with the ability to work on a variety of projects independently and within a team structure. Follow –through and responsiveness is also critically important.
• Able to prioritize projects based upon business demands in the midst of multiple requests from various entities. Possess a strong commitment to customer service and the adherence to deadlines and expected delivery dates. 
• Essential to possess a passion and desire to continuously improve their style and work productivity. 
• Comfort in working in a small company atmosphere at a fast pace, high production environment

• Licensed Loan Officer with NMLS
• Demonstrate advanced product knowledge of FHA, VA, Conventional and other loan programs. Possession of and  working knowledge of federal and state guidelines, rules and regulations such as TRID, RESPA, TILA, and HMDA. Advanced ability to analyze complex tax returns accurately calculate income for all types of borrowers.
• Proficiency with Encompass software application, or other paperless mortgage loan origination systems is preferred.
• Demonstrated ability to communicate, both verbally and in writing, to fellow employees, customers and external vendors in a professional, articulate and respectful manner.
• The position requires a highly motivated and organized individual that is willing to diversify and multi-task. Detail oriented and organized with the ability to work on a variety of files independently and within a team structure.
• Able to prioritize and regularly re-prioritize client files based upon business demands in the midst of multiple requests from various entities. Possess a strong commitment to customer service and the adherence to deadlines and expected delivery dates. 
• High School diploma is required, Bachelor’s degree in finance, accounting or related field is preferred.  Previous loan processing experience strongly preferred, 3-5 years minimum

• Licensed Loan Officer with NMLS
• Demonstrate advanced product knowledge of FHA, VA, Conventional and other loan programs. Possession of and  working knowledge of federal and state guidelines, rules and regulations such as TRID, RESPA, TILA, and HMDA. Advanced ability to analyze complex tax returns accurately calculate income for all types of borrowers.
• Proficiency with Encompass software application, or other paperless mortgage loan origination systems is preferred.
• Demonstrated ability to communicate, both verbally and in writing, to fellow employees, customers and external vendors in a professional, articulate and respectful manner.
• The position requires a highly motivated and organized individual that is willing to diversify and multi-task. Detail oriented and organized with the ability to work on a variety of files independently and within a team structure.
• Able to prioritize and regularly re-prioritize client files based upon business demands in the midst of multiple requests from various entities. Possess a strong commitment to customer service and the adherence to deadlines and expected delivery dates. 
• High School diploma is required, Bachelor’s degree in finance, accounting or related field is preferred.  Previous loan processing experience strongly preferred, 3-5 years minimum

• Primarily responsible for review loan files for all items contained on the Quality Assurance checklist, and as it changes from time to time.

• Review loan file assets, income, collateral, and other loan documentation for underwriting guidelines and investor overlay.  Look for evidence of fraud.

• Communicate conditions to team based on above review of the loan file.

• Issue denial notices to the borrower on a regulated and timely basis.

• Assemble necessary files for regular QA audits by external party(ies).

• Assemble files for state audits and reviews.

• Gather and provide documentation for QA items listed as a result of external audit.

• Communicate QA items and outcomes to department staff for future preparation and company staff for overall knowledge and compliance.  

• Monitor incoming Illinois loans for anti-predatory requirements.

• Partner with the title company to either re-record or correct errors from the investor’s QA process. 

• Work with quality assurance team to ensure complete coverage of the QA process.  This may require cross-training with other team members and dove-tail coverage to ensure quality control measures are in place at all times.  

• High school diploma is required and preference is given to individuals with previous quality assurance or audit  experience (2+ years).  Experience in mortgage services is preferred.
• Demonstrated ability to communicate, both verbally and in writing, to fellow employees, customers and external vendors in a professional, articulate and respectful manner. Demonstrate the ability to handle delicate situations with diplomacy and tact.
• The position requires the ability to multi-task and having strong organizational skills. Follow –through,  responsiveness and attention to detail is also critically important.
• Able to prioritize projects based upon business demands in the midst of multiple requests from various entities. Possess a strong commitment to customer service and the adherence to deadlines and expected delivery date

• The Closing Specialist is ultimately responsible for the ordering and preparation of closing instructions and executing company procedures required to prepare all necessary closing documents required to close and fund residential mortgage loans in accordance with company and investor policies and requirements. 
• Specifically, this role will order closing instructions, prepare Closing Disclosures, and prepare closing packages that match the underwriting, processing, and end-investor requirements, in accordance with company policies and procedures.
• Prepare closing worksheet and complete pre-closing Quality Control (QC) review of assigned files. Ensure that all underwriting, QC and closing conditions are satisfied prior to loan closing and release of the closing package to the closing agent.
• Release closing documents, including all at-closing conditions to the closing agent in accordance with company policies and procedures
• Provide funding authorization for disbursement of funds after review of signed closing package. Fund loans and ensure timely delivery of funds to closing.
• Responsible for fielding requests and inquiries from multiple internal and external parties.  This position routinely interacts with other company staff involved in accounting, underwriting and processing.
• The Closing Specialist must maintain a strong attention to detail; be very organized and analytical; possess an aptitude for figures and accurate data entry ability.   
• Regularly update a working knowledge of federal and state mandated consumer disclosures requirements (such as the Loan Estimate & Closing Disclosure; the Mortgage Servicing Disclosure Statement; ) and remain alert to consumer disclosure issues that arise during loan closing.
• To be successful in this position, the Closing Specialist is expected to display a positive and cooperative attitude; have good interpersonal and communication skills; be comfortable working in a fast-paced deadline oriented environment; enjoy multi-tasking; have the ability to change priorities quickly as time-sensitive needs arise; and be able to adapt to a fluctuating workflow, particularly during periods of high loan volume.  The Closing Specialist must remain calm and courteous when dealing with impending deadlines, loan applicants, and all others with whom the company does business. 
• As the Closing Specialist is routinely required to handle the sensitive non-public personal identifying and financial information of loan applicants, they are bound by the provisions of the Gramm-Leach-Bliley Act and the Homestead Funding Corp. Privacy Policy, which strictly limits their use of, access to and disclosure of such information.  This position requires a commitment to maintaining a high level of confidentiality.
• Must have a commitment to teamwork and the ability to answer questions and handle problem solving at or in regard to loan closings.

• Preference is given to candidates who hold a degree in a related field (finance, accounting) and experience in the mortgage industry.  
• Previous (3+ years) of experience as a Closing Agent/Closing Specialist or within the mortgage arena and possession of a thorough knowledge of mortgage lending regulations and procedures.  Past experience in multi-state mortgage environment also desirable.  
• Experience with Encompass software application is preferred.   
• Demonstrated ability to communicate, both verbally and in writing, to fellow employees, customers and external vendors in a professional, articulate and respectful manner. Demonstrate the ability to handle delicate situations with diplomacy and tact.
• The position requires a highly motivated and organized individual that is willing to diversify and multi-task. Detail oriented and organized with the ability to work on a variety of projects independently and within a team structure. Follow –through and responsiveness is also critically important.
• Able to prioritize projects based upon business demands in the midst of multiple requests from various entities. Possess a strong commitment to customer service and the adherence to deadlines and expected delivery dates. 
• Essential to possess a passion and desire to continuously improve their style and work productivity. 
• Comfort in working in a small company atmosphere at a fast pace, high production environment

• The mortgage loan processor is primarily responsible for requesting, reviewing and verifying all loan documents such as income, credit, appraisal and title insurance, to ensure complete and accurate information is contained within the file before submission to the underwriting department.
• Specifically, this role shall review all file documentation including income and asset documents, employment, application, Title Commitment, Homeowners Insurance policy, etc. 
• Contact clients to follow up on and obtain loan application, changed circumstances and supporting documents identified at application, processing, closing, underwriting, QC review or at any other time in the loan approval and closing process. Communicate clearly and effectively with loan agents and other third parties involved in the mortgage loan transaction.
• Answer client questions and direct them to the appropriate personnel within the origination and/or sales team. 
• Review and clear all processing conditions set both by the Underwriter as well as by Quality Control. 
• Deliver received documents to appropriate operations personnel according to standard and established practice.
• Ensure appraisal is scheduled in a timely and efficient manner. 
• Accurately calculate income for all types of borrowers.
• The mortgage loan processor will prioritize and monitor daily workflow in order to ensure all loans are being worked on in accordance with the company's timeline expectations.
• Ensure any necessary and critical changes which require redisclosure have been accurately notated and checked in the loan origination system for compliance purposes.

• High School diploma, or Bachelor’s degree in finance, accounting or related field is preferred.  Previous (2+ years) of experience as an Mortgage Loan Processor along with possession of a thorough knowledge of mortgage lending regulations and procedures as well as a working knowledge of underwriting guidelines and loan documents.
• Demonstrate advanced product knowledge of FHA, VA, Conventional and other loan programs. Possession of a working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, and HMDA. Advanced ability to analyze complex tax returns accurately calculate income for all types of borrowers.
• Proficiency with Encompass software application, or other paperless mortgage loan origination systems is preferred.
• Demonstrated ability to communicate, both verbally and in writing, to fellow employees, customers and external vendors in a professional, articulate and respectful manner.
• The position requires a highly motivated and organized individual that is willing to diversify and multi-task. Detail oriented and organized with the ability to work on a variety of files independently, and within a team structure. Follow –through and responsiveness is also critically important.
• Able to prioritize and regularly re-prioritize client files based upon business demands in the midst of multiple requests from various entities. Possess a strong commitment to customer service and the adherence to deadlines and expected delivery dates. 
• Essential to possess a passion and desire to continuously improve their style and work productivity.
• Comfort in working in a small company atmosphere at a fast pace.  Additionally, this position requires self-initiative and receives little direct supervision.