Mortgage Clerk Job Description Sample

Frustrated with Delayed Closings at your Current Job?

Here at NewRez, we Pride Ourselves on Fast Turn Times and Customer Satisfaction.

We Provide Leads! Offer an Aggressive Commission Plan along with a Base Salary!

From the acquisition of New Penn Financial by New Residential Investment Corp. comes NewRez. It's more than just a new name, it's new opportunities! It's an exceptionally strong organization with a reputation for quality and a get-it-done attitude. Now backed by the financial resources, expertise and unparalleled capabilities that will allow us to rise like never before.

Founded in just 2008 as a start-up, we have grown to over 2,170+ employees in over 130 offices and are licensed to lend in 49 states plus DC. We have earned the recognition of Inc. Magazine's 500/5000 Lists of Fastest Growing Private Companies, hold a position on Mortgage Executive Magazine's list of 50 Best Companies to Work For, and regularly appear on the Scotsman Guide list of top lenders, to name a few.

The NewRez Mission:

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

NewRez pays for all of the leads that you need to be a successful loan originator!

• Numerous products such as FHA, VA, Conventional, Jumbo, HARP, USDA, 203k, and proprietary portfolio products

• Paperless submissions and e-disclosures

• Strong management and training team to assist in reaching your true potential

• Local processing and fast turn times

• Generous compensation package

Responsibilities:

• Originate first home mortgages and refinance loans by responding to company-provided leads via phone in a timely manner from: internet, direct mail campaigns, referrals or other special marketing campaigns

• Provide superior customer service skills by responding to company-provided leads in a timely manner from: internet, direct mail campaigns, radio ads, referrals or other special marketing campaigns

• Originate first home mortgages and refinance loans

• Engage with consumers, determine their needs and offer the appropriate products

• Take mortgage loan applications by phone and prepare effective loan proposals

• Obtain all necessary information to close the loan in a timely manner, including but not limited to: credit reports, income verification, appraisals, lien searches, etc.

• Meet individual monthly sales goals

• Stay informed of developing trends in the mortgage industry

• Maintain compliance with the NewRez Code of Conduct

Qualifications:

• Experience using persuasive, selling communication skills

• Demonstrated ability to connect quickly with people in an outgoing, friendly manner

• Work efficiently and accurately with proven success in a fast-paced environment

• Detail-oriented with demonstrated, careful decision-making skills

• Working independently with minimal supervision

• Possessing basic computer skills

• Passing a background check for state licensing

• Origination experience in the mortgage or banking industry required – multiple mortgage licenses strongly preferred

• Must have originated a loan in the past three months

• Maintenance of mortgage licenses by completing mandatory annual continuing education

• A solid understanding of appraisals, title reports and product guidelines

NewRez's Direct to Consumer Division is expanding and looking to hire successful Mortgage Consultants to join our growing team. Apply today to start your new career!

Location: 510 Broad Hollow Road, Suite 302, Melville, NY 11747

NewRez, LLC is an Equal Opportunity Employer and Equal Opportunity Lender.

• Location: El Paso,Texas.United States

• Job type: Employment | Mortgage Sales

• Published on: 20th March 2019

Apply

This jobs belongs to another country and because of that, the specifications of its selection process will be different. If you apply, you will be registered on BBVA Compass.

You could get know of this country process selection in BBVA Compass

At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

Requirements

• Must meet the credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history and review of credit report.

• Bachelor’s degree in business, finance or related field or equivalent professional experience.

• Three years of significant mortgage sales experience in the consumer mortgage and home equity business.

• Must exhibit a friendly and helpful attitude along with the ability to interact positively with district level executives and branch staff.

• Demonstrate ability to coach the process of identifying needs and implementing an effective solution in a slow or rapid growth environment.

• Ability to solve complex issues.

• Ability to utilize a personal computer and Microsoft Office desktop word processing and spreadsheet applications.

• Excellent verbal and written communication skills.

Functions

Responsible for all mortgage loan production throughout the assigned district outside the branches and inside their assigned branch(s). Acts as an advisor to potential and existing mortgage customers. Maximize production with referrals from local builders, real estate agents and contractors. Ensure an exceptional customer experience is maintained with all potential and existing customers. Ensure all aspects of mortgage applications are in compliance with all applicable state and Federal laws, regulations and bank policies and procedures.

• Increase mortgage loan volume through effective selling.

• Advise customer on the mortgage loan that is appropriate for their individual financial circumstances.

• Become a leader in the community when it comes to mortgages and mortgage knowledge.

• Build and deepen relationships with industry-specific center of influences like real estate agents and contractors.

• Build and deepen relationships with their assigned branch(s) supporting them with their customers’ mortgage needs.

• Maximize the bank’s resources to assist in selling and establishing relationships.

• Comply with all appropriate bank policies and regulatory guidelines.

• Always deliver an exceptional customer experience.

U.S. Bank is seeking an effective Technical Communications Consultant with solid analysis experience and technical acumen in the area of Mortgage / Credit Policy to contribute toward the success of our production and operational initiatives. Under general supervision, the Technical Communications Consultant is responsible for the content and the accuracy of production and operational business line process and procedural documentation and ensures that documentation style adheres to Process and Procedure standards. The Technical Communications Consultant is an experienced and proficient technical writer with a thorough understanding of Mortgage Credit Administration / Credit Policy functionality including Fannie Mae, Freddie Mac, FHA, VA, USDA policy. Using these skills, they develop and maintain a current internal documentation library consisting of user manuals, reference manuals, and other required systems documentation. The Technical Communications Consultant must also possess a thorough knowledge of personal computers and personal computer-based tools for developing procedural documentation and departmental/divisional communications and presentations. Additionally, they must possess strong verbal and interpersonal communications skills.

ESSENTIAL FUNCTIONS:

• Maintains current production and operational business line process and procedural documentation in the documentation library.

• Writes and develops authoritative documents to support consistent implementation and ongoing execution against policy requirements, describing 'how' employees should execute their duties.

• Facilitates collaboration with Business Line Process Owners/Subject Matter Experts, Risk and Compliance, and other as required to accurately document procedural documentation.

• Reviews all business line process and procedural documentation including user manuals and reference manuals for accuracy and completeness.

• Maintains accurate records of changes to all business line process and procedural documentation, including user manuals and reference manuals to ensure they are up to date.

• Provides or coordinates special documentation services when required.

Assists staff in complying with documentation standards.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp's "Code of Ethics". Each employee is also expected to maintain an awareness of the banking laws, regulations, internal policies and procedures that are relevant for his/her position.

Basic Qualifications

• Bachelor's degree or equivalent work experience

• At least 4 years experience with technical communication guidance, services, and support to information delivery solutions, knowledge management systems, and communication strategies.

Required Skills/Experience

• Fannie Mae, Freddie Mac, FHA, VA, USDA policy

• Mortgage Credit Administration / Credit Policy

Preferred Skills/Experience

Basic understanding in:

• Business assessment

• Repository tools

• Content management

Working experience in:

• Requirements analysis

• Technical writing/documentation

• Document management

SUMMARY: The Mtg Servicing Escrow Analysis Representative calculates mortgage servicing escrow analysis on all escrowed mortgage loans. The incumbent will prepare and mail escrow analysis statements to customers and issue surplus checks when applicable. The Mtg Servicing Escrow Analysis Representative will provide assistance to other internal departments with escrow analysis questions from customers. Additionally, the incumbent interacts with escrow departments to insure the correct information is on the statement and in answering written inquiries from customers. The Escrow Analyst Representative conducts research on customer?s escrow accounts and payment history as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Create, research, finalize, and mail initial, annual, short year, and other miscellaneous analysis batches to customers including any surplus checks when applicable.

• Research and respond to customer requests accurately and in a timely manner, including the preparation of all written documentation and properly commenting response and findings concerning customer requests.

• Make corrections as needed to escrow account.

• Insure customer?s escrow analysis statement is correct and delivered in a timely manner, allowing the customer appropriate notice of upcoming escrow payment change.

• Assist bank and/or mortgage associates concerning escrow problems or inquiries by finding an accurate solution in a timely and efficient manner.

• Monitor and review low value taxes on new construction.

• Cross train with other mortgages escrow departments (tax, insurance, mortgage insurance).

• Work with flow, bankruptcy, loss mitigation, and other internal departments making sure all escrow accounts are maintained and monitored for accuracy.

• Work with the Loan Boarding/Flow Department to ensure all escrow tracking lines are setup correctly.

• Work with the Loss Mitigation department to calculate new escrow account balance and determine new escrow payment per loan modification documents.

• Work with the Bankruptcy department to calculate pre-petition escrow payments.

• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.

• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company?s overall operation.

• Promote professionalism at all times.

SUMMARY Under the limited direction of the assigned supervisor/manager, the Mortgage Processor 2, processes conventional single family 1-4 unit residential mortgage loan applications. The incumbent analyzes and validates the verified documentation within the loan file and ensures the loan file meets the requirements for any of the following agencies, as applicable to the program: Freddie, Fannie and/or private mortgage insurers.? The incumbent will review property appraisal reports and make recommendations to underwriting, as applicable.? The Mortgage Processor 2 will handle a high volume of data and must complete all duties with a high degree of accuracy and complete confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following.? Other duties may be assigned.

• Work in connection with the lender to discuss and review new loan files as they are assigned. Review the loan file to make certain it meets the conventional single family 1-4 unit mortgage loan criteria.

• Communicate with customers regarding loan files. Serve as a resource to the customer once the application is received in mortgage operations through loan closing.

• Analyze the credit, income and asset documentation; using the required income calculator worksheet to document W2 wage earners, retirement, social security, Schedule C, E and/or F income on 1040 tax return, as applicable.

• Ensure integrity of source and data documented in loan file follows loan program requirements and that each file complies with real estate regulatory requirements from origination to closing, making additional requirements, as necessary.

• Review real estate residential property appraisals as it pertains to the appraisal checklist.Make any necessary comments regarding the appraisal in the checklist comment section for the underwriter.

• Update LOS (Loan Origination System) and validate that all data entry is accurate.Submit file through AUS (automated underwriting system) if applicable, to have accurate findings for loan file.Follow AUS requirements and obtain any further investor requirements as a result of the findings.Follow any manual guidelines as it pertains to investor requirements as found in AllRegs and/or Selling Guide.

• Provide lender with any Preliminary Condition Requirements as required for the Underwriter to make a credit decision on the loan file.

• Issue NOI (notice of incompleteness) letter when Underwriting does not receive the necessary items in order to make a credit decision.Close file for incompleteness if requested items are not received from borrower as directed on the NOI.

• Submit completed loan application files to underwriting for approval.

• Communicate with loan production associates in regards to credit decisions and with any updates or guideline requirement questions. Update the LOS (loan origination system) with condition requirements and any information that differs from original submission.

• Run the Soft Credit Pull report and address any additional debt not shown on original credit report.Run Early Check and final AUS, if applicable, to loan program and move file back to underwriter for final approval.

• Remain cognizant to the requirements of Fannie Mae and Freddie Mac through All Regs/Selling Guides in efforts to minimize any potential loss to Arvest and repurchase requests from investors.

• Understand and comply with bank policy, laws, regulations, and the bank?s BSA/AML Program, as applicable to your job duties.This includes, but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES

• Support and uphold the Arvest Mission Statement

• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company?s overall operation.

• Foster and promote the proper company image at all times.

Position Description

The Director Digital Transformation is responsible for delivering world class digital experiences for our Ally Home customers. This digital leader is charged with creating innovative digital strategies that drive results. Success in this role is centered on direct collaboration with business, technology, UX, and vendor teams to create and deliver customer journeys and continuous improvement initiatives.

Job Responsibilities

• Responsible for defining the digital experience (content, journey, and personalization) of our products and services (in line with the value proposition and features defined by the product owners) to maximize sales funnel conversion, digital product usage, and digital customer satisfaction

• Direct responsibility for digital journeys, continuous improvement, and delivery of those initiatives in an agile team model. This will include the initial set up and delivery of agile transformation within the team and direct collaboration with UX, technology, and vendor teams.

• Understands the value proposition, product features, and economics of consumer finance/mortgage products

• Has deep insights into digital content, journeys, and personalization leveraged by the best digital competitors and world class digital companies

• Translates effectively product value propositions, features and functions into great digital customer experiences

• Rapidly develops digital journey prototypes that can be iterated with the product owners and business leaders

• Coordinates the implementation of the digital experience with all required partners (analytics, digital IT, POs, UAT, marketing)

• Leads a team of product owners, journey owners and journey testers committed to delivering results

• Effectively partners across organizations, including vendor relationships, to drive business impact

Qualifications

• Bachelor's degree in communications, business, marketing, information systems, or a related field

• Must have 7+ years directly leading digital teams at a CX or UX director level

• Masters preferred or equivalent experience with a background in usability, human factors, digital design, communication, MBA in related business with digital emphasis, or front-end technology with emphasis in CX/UX

• Proven success and experience as a digital transformation leader directly leading customer experience, strategy and delivery across digital experiences.

• Able to demonstrate expert knowledge in digital competitive landscape and how to directly relate this insight to business goals that grow revenue.

• Must have direct experience leading CX or UX teams and/or agile teams that directly collaborate with CX and UX teams.

• Prior experience developing a digital strategy and vision, including digital journey mapping, leading change and collaborating with a variety of business, technology and creative partners.

• Superior communication skills and a proven track record of building and developing relationships with senior leadership as well as technology and business teams.

• Able to positively lead change through ideation and problem solving leadership.

• Prior experience in consumer financial services strongly preferred

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

The Digital Transformation group has the responsibility to plan, design, curate and evaluate Ally's vast ecosystem of digital experiences. With a shared commitment to simplifying complex financial solutions, we represent a collaboration of user experience experts, digital product specialists and industry thought leaders.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

Industry-leading 401K retirement savings plan with matching and company contributions

Wellness program encouraging healthy living with financial rewards

Flexible health insurance options including dental and vision

Pre-tax Health Savings Account with generous employer contributions

Pre-tax commuter benefits

Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
2D

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

PURPOSE OF THE JOB

Process mortgage loan applications including collection of all necessary documentation to complete the application and verify the accuracy of information provided by

client.

MAIN DUTIES OF THE JOB

§ Initial loan set up and review of files from Loan Originators

§ Work as a liaison to all parties in the loan process

§ Support the efforts of the Loan Originators

§ Validate loan data input

§ Order Services, including but not limited to, flood certification, appraisal, tax transcripts, title

§ Verify income, assets and liabilities of borrowers according to guidelines, including but not limited to, Fannie Mae,Freddie Mac, Mortgage Insurance companies, Investors

and Home Bank

§ Comply with regulatory requirements

§ Review and comply with automated underwriting findings

§ Initial underwrite of the appraisal report

§ Independently maintain pipeline

§ Monitor pre-purchase and exception report and process follow-ups to clear

§ Accept additional responsibilities as assigned

WHAT WILL YOU NEED TO SUCCEED

§ High School Diploma; some college preferred

§ At least two years of related experience. Experience with government loans a plus

§ Proficiency with Microsoft Office (Excel and Word)

KNOWLEDGE OF

§ Maintain a current working knowledge and understanding of all government compliance requirements related to the mortgage closing

§ Strong knowledge of lending documentation, internal loan processes and governmental regulations and requirements

§ Working knowledge of FHA, MIP, VA Guarantee Fee, USDA Guarantee Fee and private mortgage insurance requirements

SKILLS PERFORMED

§ Exceptional verbal, written and interpersonal communication skills

§ Excellent organizational and time management skills with the ability to work under pressure, and adapt to change and meet deadlines

§ Excellent analytical and problem solving skills including ability to diagnose, resolve or escalate a critical situation

ABILITY TO

§ Demonstrate your ability to effectively manage relationship with internal and external customers

§ Demonstrate your ability to analyze financial data and account information quickly and thoroughly

§ Self-directed/motivated with ability to work independently with little or no supervision

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYMENT

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT

Job Description:

Mortgage Loan Coordinator Elite/Pinnacle (MLC E/P) is responsible for providing support to qualifying MLO(s). The primary focus of the position is to manage the clerical/administrative and loan processing duties. A MLC E/P may be the initial point of contact for a customer and must be able to effectively communicate to the customer, including receiving information from a customer who may be a potential sales opportunity for the MLO. Tasks include managing the loan process, including collecting additional documents as required by underwriting in order to insure timely closing of loans. In addition, a MLC E/P may updated loan application data provided by the MLO. However, an MLC E/P cannot take the application, quote rates or sell products (board loan.). They will serve as a liaison for the loan center and the customer. MLC II will perform pipeline reviews daily through loan closing, aiding with customer, partner or MLO escalations. Utilize Mortgage Expertise to assist Loan Officer in proactively structuring loans consistent with our product and credit guidelines MLCs are responsible for distributing marketing materials; this may include a weekly newsletter and/or quarterly newsletter.

This position may be subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. If your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

Required Skills:

• Understands and comprehends the Mortgage Loan Process through closing

• Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously

• Ability to demonstrate excellent communication and organizational skills

• Strong computer skills including an fundamental understanding of MS applications, database management

• Capable of pursuing Bank of America resources and how to access them

• Ability to build and sustain relationships with customers through marketing techniques

• Desired Skills:
  

• Familiar with FHA and HUD guidelines

• Government Processing Experience

• Mortgage sales and processing experience.

• Maintain mortgage knowledge

• Keep current on policies and procedures

Posting Date: 03/20/2019

Location: Beverly Hills, CA, 9560 WILSHIRE BLVD (CA9801), - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

The Position

Our client is seeking to fill a Mortgage Loan Underwriter role located approx. one hour outside of the Garden City, KS market. (This is not a remote position.) The successful candidate will be responsible for performing credit and property analysis on conventional loan files, ensuring compliance with appropriate company and investor standards. Also making final loan decisions within written approval authority in accordance with appropriate guidelines

This position comes with a generous salary of up to $65K and full benefits package.

Mortgage Loan Underwriter responsibilities include:

• Underwriting a full range of Fannie and Freddie mortgages
• Strong knowledge of Jumbo and FHA/VA loans.
• Performing timely reviews of loan submissions and conditions.
• Analyzing credit, collateral and accompanying documents to render sound credit decisions.
• Examining loan documents for accuracy and completeness.
• Analyzing complex financial reports/documents to determine applicant income and ability to repay the loan.
• Assessing applicant(s) credit to adhere to all regulatory, compliance and investor requirements.
• Maintaining a current understanding of various documentation types, loan programs, as well as all overall general underwriting guidelines.
• Meeting production, quality and service standards along with providing feedback to ensure quality.
• Assessing appraisal, title reports and other documents frequent to mortgage lending.
• Underwriting in accordance with private mortgage insurance.
• Reviewing all loan documents for accuracy.
• Providing information and support to the processing team as needed regarding loan guidelines

Requirements

Who Are You?

You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.

You also bring the following skills and experience:

• Bachelor’s degree preferred in finance or accounting.
• Five or more years’ experience in underwriting credit and property.
• Conventional Underwriting expert and/or Proficient in FHA/VA.
• Must have the ability to underwrite 60 loans a month on average.
• Excellent verbal and written communication skills.
• Ability to effectively make decisions in an independent manner.
• Good organizational skills to accommodate involvement in multiple areas.
• Ability to work with people in an efficient and friendly manner.
• Ability to assess complex information in a timely manner.
• Proficient in Encompass loan origination system.
• Knowledge of Secondary marketing pricing.
• Ability to utilize personal computers and Windows driven programs

Benefits

This position comes with a generous salary of up to $65K and full benefits package.