Night Auditor Job Description Sample

Job Summary

You're like the super hero of accounting. You arrive in the night, dive deep into the books, and reveal anything out of place.

You leap to the front desk, attending to that travel-weary guest. And with accurate precision before the sun rises, you draw a clear picture using the night's data for the new day's action. Who was that? It could be you as Night Auditor for Interstate.

As Night Auditor, you will

• Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.

• Provide rooms management with a clear picture of their performance using the data gathered.

• Run the night audit final, after ensuring all revenue is in balance.

• Attend to guest needs at the front desk.

Fundamentals

High school education or equivalent experience is required. An Accounting background is preferred but not required.

This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment.

Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.

Location:

San Jose California

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Job Summary

You're like the super hero of accounting. You arrive in the night, dive deep into the books, and reveal anything out of place.

You leap to the front desk, attending to that travel-weary guest. And with accurate precision before the sun rises, you draw a clear picture using the night's data for the new day's action. Who was that? It could be you as Night Auditor for Interstate.

As Night Auditor, you will

• Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.

• Provide rooms management with a clear picture of their performance using the data gathered.

• Run the night audit final, after ensuring all revenue is in balance.

• Attend to guest needs at the front desk.

Fundamentals

High school education or equivalent experience is required. An Accounting background is preferred but not required.

This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment.

Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.

Location:

Santa Rosa California

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

. The purpose of a NIGHT AUDITOR is to compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.

• Maintain a friendly and warm demeanor at all times.

• Initiate and complete the End of Day process.

• Run all reports as required for Food and Beverage audit.

• Complete the Night Audit checklist for computer procedures daily.

• Balance the day's work.

• Maintain cashiering responsibilities as per Front Office procedures.

• Maintain Front Office computer system operation.

• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.

• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.

• Follow safety and emergency procedures.

• Maintain proper record keeping (i.e., log books, etc.).

• Be familiar with all policies and house rules.

• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.

• Maintain radio contact with other employees during entire shift.

• Have a working knowledge of security procedures.

• Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Prepare and distribute the Daily Flash Report.

• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.

• Monitors own work to ensure quality.

• Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards.

• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance.

• Demonstrates the desire and ability to provide high quality service to both internal and external customers.

• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed.

• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.

• Performs work with little or no supervision; works independently.

• Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred. Completions of Bartender's school or course preferred.

QUALIFICATIONS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

• Ability to interpret and perform basic math functions.

• Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT

The work environment normally entails the following:

• Indoor work environment

• Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes. Position is expected to:

• Stand less than 2/3 of the time

• Walk less than 2/3 of the time

• Sit more than 1/3 of the time

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Inn of Chicago has a historical and storied past. Originally opened as the Hotel St. Clair in 1927, the hotel once hosted celebrities like Judy Garland, Bob Hope, Dean Martin, and Jerry Lewis. The 359-room landmarked building is just a half mile from Chicago's Magnificent Mile, home to some of the best restaurants and shopping in Chicago. The Inn of Chicago's Skyline Terrace looks over it all with the capacity to host 100 guests for a memorable evening.

Employment StatusFull-TimeOverview

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must be willing to cross train in other accounting or hotel-related areas.

• Must be able to prioritize job functions in order to meet deadlines.

• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).

• Audit and reconcile financial and statistical reports.

• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

• Prepare and distribute month-end reports.

• Audit and reconcile all Front Desk and Food & Beverage Cashier's work.

• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

• Prioritize job functions in order to meet deadlines.

• Ensure accuracy of all numbers reported including statistics.

• Input and update financial information into corporate communications network.

• Perform daily, weekly, monthly and annual data processing system functions as required.

• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

• Ensure overall guest satisfaction.

• Respond to governmental inquiries upon receipt.

• Handle guest requests

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

• Guest Service Experience preferred.

• Computer knowledge/skills required.

• Flexible and long hours sometimes required.

• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Late/Overnight shift

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.

Job Overview

Provide friendly, efficient and hospitable service at the front desk. Provide efficient and friendly check in and check out service. Run the night audit process through the PMS system.

Essential Functions

• Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests

• Verify and swipe credit cards for authorization using electronic acceptance methods

• Handle cash, make change and balance an assigned house bank

• Post charges to guest rooms and/or house accounts as needed

• Retrieve messages, mail and facsimiles for guests as requested

• Research and perform revenue audit function

• Upon completion of audit, input information into general ledger system

• File paid invoices in night audit packs

• Research and respond to charge inquiries on a timely basis

• Send copies of guest folios on a timely basis via fax or mail

• File registration cards in suite number order

• Notify guests of incoming faxes using the message function on the computer

Qualifications

• High school graduate

• One year Accounting experience

• Fluency in job related English, both verbal and non-verbal

• Provide legible communication and directions

• Compute basic mathematical calculations (add, subtract, multiply and divide numbers)

• Previous Night Audit experience/skills required

• MUST BE ABLE TO HANDLE THE RIGORS OF WORKING 3RD SHIFT

• Competitive compensation including Health Insurance, Paid Time Off, and Sick Pay. In addition, meals are provided FREE OF CHARGE on site by our illustrious chef and food and beverage team during your shift. FREE PARKING. Various fun and engaging employee events are scheduled throughout the year!

You're like the super hero of accounting. You arrive in the night, dive deep into the books, and reveal anything out of place.

You leap to the front desk, attending to that travel-weary guest. And with accurate precision before the sun rises, you draw a clear picture using the night's data for the new day's action. Who was that? It could be you as Night Auditor for Interstate.

As Night Auditor, you will

• Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.

• Provide rooms management with a clear picture of their performance using the data gathered.

• Run the night audit final, after ensuring all revenue is in balance.

• Attend to guest needs at the front desk.

Fundamentals

High school education or equivalent experience is required. An Accounting background is preferred but not required.

This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

You're like the super hero of accounting. You arrive in the night, dive deep into the books, and reveal anything out of place.

You leap to the front desk, attending to that travel-weary guest. And with accurate precision before the sun rises, you draw a clear picture using the night's data for the new day's action. Who was that? It could be you as Night Auditor for Interstate.

As Night Auditor, you will

• Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.

• Provide rooms management with a clear picture of their performance using the data gathered.

• Run the night audit final, after ensuring all revenue is in balance.

• Attend to guest needs at the front desk.

Fundamentals

High school education or equivalent experience is required. An Accounting background is preferred but not required.

This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

The purpose of a NIGHT AUDITOR is to compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.

• Maintain a friendly and warm demeanor at all times.

• Initiate and complete the End of Day process.

• Run all reports as required for Food and Beverage audit.

• Complete the Night Audit checklist for computer procedures daily.

• Balance the day's work.

• Maintain cashiering responsibilities as per Front Office procedures.

• Maintain Front Office computer system operation.

• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.

• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.

• Follow safety and emergency procedures.

• Maintain proper record keeping (i.e., log books, etc.).

• Be familiar with all policies and house rules.

• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.

• Maintain radio contact with other employees during entire shift.

• Have a working knowledge of security procedures.

• Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Prepare and distribute the Daily Flash Report.

• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

EDUCATION AND EXPERIENCE REQUIREMENTS:

A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred. Completions of Bartender's school or course preferred.

What to Expect

• Be part of a cohesive team with opportunities to build a successful career.

• Have the opportunity to engage in diverse and challenging work.

• Derive a sense of pride in work well done.

• Be recognized for excellence.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

About This Job

Do you love helping people and making them feel welcome? Are you a night owl?

If you have the desire to be a great host, helping to give our guests moments that they will remember, and you can work 3rd shift, you may be just the person we are looking for. The Hyatt Place in Cottonwood/Holladay, Utah is looking for an individual who is outgoing, customer service focused, and has a positive outlook to join our front office team as part-time or full-time Night Auditors. Our staff's motto is Customer Service First.

We offer great benefits and an atmosphere that cannot be touched. Bring your smiles and join the family.

Night Auditor Key Responsibilities:

The Night Auditor is responsible for the preparation of all night audit procedures and reports. She/he will balance the day's work, identify and correct errors and complete detailed work accurately.

This person will greet guests, handle check-ins, checkouts and guest requests on the third shift in a friendly, attentive, courteous and efficient manner. Our Night Auditor must be able to work productively and effectively in a self-managed environment. He/she must be willing to perform other duties as assigned.

Night Auditor Job Requirements:

Customer Service experience is a must!
1 – 2 years hotel experience required.

Must be a TEAM player who is friendly and positive.

High school diploma or equivalent required.

College course work in related field helpful.

Knowledge of basic accounting principles.

Must be computer proficient.

Ability to stand the entire shift, long hours sometimes required.

Must be fluent in English.

Hours of position:

There are part-time and full-time positions available which may require working on the weekends and holidays.

HYATT Place Cottonwood/Holladay, Utah is part of LodgeWorks, a hotel management and development company based in Wichita, Kansas with 900+ employees nationwide. Our multi-brand strategy includes Archer, Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hampton Inn, and other high quality, nationally branded products.

We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work. It defines everything we do. Hospitality is the single most important element of our organization – the foundation upon which everything is built.

We are an equal opportunity employer and have a lot to offer individuals interested in joining our team.