Night Auditor Job Description Sample

Night Audit

How can there be a better job than helping the road weary traveler check into a fresh, clean room – especially when working the overnight shift? As the Night Auditor you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important! As Night Auditor, you will

• Be Accountable – your job is to ensure all aspects of the hotel's records of the prior days operations are processed timely and accurately recorded. This data then becomes a tool for management the next day so accuracy is key!

• Make a Great Last Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous at all times.

• Make a Great First Impression – if someone is checking in on your shift, chances are they are pretty tired as most guests are already asleep. Help them get settled in quickly and efficiently.

• Be Helpful – you are the person who guests will turn to for help or with questions during the overnight shift. Do your best to meet and exceed their expectations with your answers.

• Be a Safety & Security Agent – follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the "manager on duty" during the overnight hours and if so, take this role very seriously.

Requirements

Job Requirements

This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred. An accounting background is also preferred but not required although a strong, accurate attention to detail is necessary. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. This role may be asked to assist with van service –if so a valid driver's license will be required. Long hours, many of which may be spent standing, as well as the ability to work independently essential

Night Audit

How can there be a better job than helping the road weary traveler check into a fresh, clean room – especially when working the overnight shift? As the Night Auditor you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important! As Night Auditor, you will

• Be Accountable – your job is to ensure all aspects of the hotel's records of the prior days operations are processed timely and accurately recorded. This data then becomes a tool for management the next day so accuracy is key!

• Make a Great Last Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous at all times.

• Make a Great First Impression – if someone is checking in on your shift, chances are they are pretty tired as most guests are already asleep. Help them get settled in quickly and efficiently.

• Be Helpful – you are the person who guests will turn to for help or with questions during the overnight shift. Do your best to meet and exceed their expectations with your answers.

• Be a Safety & Security Agent – follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the "manager on duty" during the overnight hours and if so, take this role very seriously.

Requirements

Job Requirements

This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred. An accounting background is also preferred but not required although a strong, accurate attention to detail is necessary. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. This role may be asked to assist with van service –if so a valid driver's license will be required. Long hours, many of which may be spent standing, as well as the ability to work independently essential

Night Audit

How can there be a better job than helping the road weary traveler check into a fresh, clean room – especially when working the overnight shift? As the Night Auditor you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important! As Night Auditor, you will

• Be Accountable – your job is to ensure all aspects of the hotel's records of the prior days operations are processed timely and accurately recorded. This data then becomes a tool for management the next day so accuracy is key!

• Make a Great Last Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous at all times.

• Make a Great First Impression – if someone is checking in on your shift, chances are they are pretty tired as most guests are already asleep. Help them get settled in quickly and efficiently.

• Be Helpful – you are the person who guests will turn to for help or with questions during the overnight shift. Do your best to meet and exceed their expectations with your answers.

• Be a Safety & Security Agent – follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the "manager on duty" during the overnight hours and if so, take this role very seriously.

Requirements

Job Requirements

This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred. An accounting background is also preferred but not required although a strong, accurate attention to detail is necessary. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. This role may be asked to assist with van service –if so a valid driver's license will be required. Long hours, many of which may be spent standing, as well as the ability to work independently essential

Who We Are...

Since 1973, BPR has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family owned company, our team and hotels are a reflection of our core values: To be scrappy and hardworking, to be authentic and humble, to always seek to understand and be committed to growth.

The BPR team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, BPR is a company of 600 employees, with thirteen lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by BPR Properties, Hotel Keen is a 42-room hotel located right in the heart of bustling Downtown Palo Alto, less than a few minute walk from the Stanford Campus and Shopping Center. Hotel Keen is on the cutting edge of innovative hospitality with personalized services that caters to tech savvy travelers on the go. Just like it's guest Hotel Keen is fresh, stylish, and functional.

What We Look For...

We are in search of a smart, friendly, customer service oriented night auditor who will help build lasting relationships with guests encouraging them to come back. Night auditors are not only responsible for covering front office positions/responsibilities but this team member also audits accounts and prepares final reports for management.

The Key Responsibilities:

• Meet and exceed guest and team member expectations by providing Legendary Service and team work.

• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.

• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.

• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.

• Check in guests, ensuring they are properly accommodated.

• Ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.

• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.

• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning.

• Completes all credit card transmittals, direct bills, and no show billings for the day.

• Prepares all daily, monthly and yearly reports required by the property.

• Acts as manager on duty in the absence of the General Manager.

The Model Qualifications:

• Previous front desk, reservations, and/or hospitality experience preferred.

Be Bold. Apply Now.

Like what you see? If interested, please apply on (iApplicant link) to be considered for this position.

BPR Properties is an EOE M/F/D/V

Job Overview

Provide friendly, efficient and hospitable service at the front desk. Provide efficient and friendly check in and check out service. Run the night audit process through the PMS system.

Essential Functions

• Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests

• Verify and swipe credit cards for authorization using electronic acceptance methods

• Handle cash, make change and balance an assigned house bank

• Post charges to guest rooms and/or house accounts as needed

• Retrieve messages, mail and facsimiles for guests as requested

• Research and perform revenue audit function

• Upon completion of audit, input information into general ledger system

• File paid invoices in night audit packs

• Research and respond to charge inquiries on a timely basis

• Send copies of guest folios on a timely basis via fax or mail

• File registration cards in suite number order

• Notify guests of incoming faxes using the message function on the computer

Qualifications

• High school graduate

• One year Accounting experience

• Fluency in job related English, both verbal and non-verbal

• Provide legible communication and directions

• Compute basic mathematical calculations (add, subtract, multiply and divide numbers)

Job Summary

You're like the super hero of accounting. You arrive in the night, dive deep into the books, and reveal anything out of place.

You leap to the front desk, attending to that travel-weary guest. And with accurate precision before the sun rises, you draw a clear picture using the night's data for the new day's action. Who was that? It could be you as Night Auditor for Interstate.

As Night Auditor, you will

• Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.

• Provide rooms management with a clear picture of their performance using the data gathered.

• Run the night audit final, after ensuring all revenue is in balance.

• Attend to guest needs at the front desk.

Fundamentals

High school education or equivalent experience is required. An Accounting background is preferred but not required.

This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment.

Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.

Location:

Gettysburg Pennsylvania

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Job Summary

You're like the super hero of accounting. You arrive in the night, dive deep into the books, and reveal anything out of place.

You leap to the front desk, attending to that travel-weary guest. And with accurate precision before the sun rises, you draw a clear picture using the night's data for the new day's action. Who was that? It could be you as Night Auditor for Interstate.

As Night Auditor, you will

• Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.

• Provide rooms management with a clear picture of their performance using the data gathered.

• Run the night audit final, after ensuring all revenue is in balance.

• Attend to guest needs at the front desk.

Fundamentals

High school education or equivalent experience is required. An Accounting background is preferred but not required.

This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment.

Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.

Location:

Bedford Park Illinois

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Job Summary

You're like the super hero of accounting. You arrive in the night, dive deep into the books, and reveal anything out of place.

You leap to the front desk, attending to that travel-weary guest. And with accurate precision before the sun rises, you draw a clear picture using the night's data for the new day's action. Who was that? It could be you as Night Auditor for Interstate.

As Night Auditor, you will

• Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.

• Audit, balance, post and report on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.

• Provide rooms management with a clear picture of their performance using the data gathered.

• Run the night audit final, after ensuring all revenue is in balance.

• Attend to guest needs at the front desk.

Fundamentals

High school education or equivalent experience is required. An Accounting background is preferred but not required.

This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment.

Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.

Location:

Golden Colorado

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

STARTING RATE: $11.68

Basic Function

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. perform all Front Desk related functions including but not limited to checking guests in / out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.

May also assist with set up of Breakfast. May include food preparation, set up, service and / or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

General Knowledge, Skill and Ability

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.

Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Mental and Physical Requirements

AGE:  Must be at least 18 years of age.

EDUCATION:  Requires knowledge, skill and mental development equivalent to completion of 4 years of high school.

EXPERIENCE:  Experience in working with the public in a service industry or in related activities is preferred.

ESSENTIAL FUNCTIONS:   Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

ESSENTIAL FUNCTIONS:   Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

Working Relationships

• Reports to the General Manager, Assistant General Manager or Front Office Manager.

• Maintains and promotes a positive and cooperative work relationship with all hotel departments.