Night Auditor Job Description Sample

This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.

• Performs the manager-on-duty role during 3rd shift.

• Anticipates and responds to guests in a friendly and positive manner.

• Responsible for providing the highest level of service.

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.

• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.

• Understands and follows CSM guest service recovery program.

• Accountable for accurately balancing all revenue sources and completing daily financial reports.

• Process no-show reservations, prepare financial reports for managerial review.

• Close the financial day for the hotel.

• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.

• Monitors room availability, follows restrictions, and all booking policies and procedures.

• Drives sales and maximizes revenue by up-selling rooms and amenities.

• CSM procedures when handling cash and processing financial transactions.

• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.

• Produces required volume of work by planning, organizing and prioritizing work duties.

• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.

• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.

• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.

• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements:
Ability to lift, push and pull up to 75 pounds on an occasional basis.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

With your skills and imagination, together we will innovate and reinvent the future of travel. Find Your World™ at Marriott Hotels.

Job Summary

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

Audit statistical, financial, accounting, auditing, or payroll reports and tables.

Audit and reconcile all revenue postings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

• Run audit reports/journals from the front office system, Point of Service and the computer.

• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.

• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job related duties as assigned.

Must have at least 6 months of FD experience at hotels or 1 year Night Audit experience preferred.

Must have the ability to communicate in English. Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times. Can communicate well with guests.

Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Basic mathematical skills and ability to make accurate mathematical

Ability to effectively deal with guest and employee concerns in a friendly and positive manner.

Ability to access and accurately input information using a moderately complex computer system.

ADDITIONAL REQUIREMENTS
1 year Night Audit experience is a plus

Experience as a Front Desk Agent is preferred but not required

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike.

Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at Residence Inn by Marriott.

Job Summary

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

Audit statistical, financial, accounting, auditing, or payroll reports and tables.

Audit and reconcile all revenue postings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

STARTING RATE: $12.00

Basic Function

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. perform all Front Desk related functions including but not limited to checking guests in / out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.

May also assist with set up of Breakfast. May include food preparation, set up, service and / or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

General Knowledge, Skill and Ability

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.

Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Mental and Physical Requirements

AGE:  Must be at least 18 years of age.

EDUCATION:  Requires knowledge, skill and mental development equivalent to completion of 4 years of high school.

EXPERIENCE:  Experience in working with the public in a service industry or in related activities is preferred.

ESSENTIAL FUNCTIONS:   Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

ESSENTIAL FUNCTIONS:   Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

Working Relationships

• Reports to the General Manager, Assistant General Manager or Front Office Manager.

• Maintains and promotes a positive and cooperative work relationship with all hotel departments.

ESSENTIAL FUNCTIONS:
1.Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information; balances and closes all bank ticket codes daily.
2.Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
3.Audit, balance and prepare, verify and report on Room information to provide rooms management feedback of how they are performing; prepares statistics and income journal sheets for preparation of daily reports; and runs night audit final after insuring all revenues are in balance nightly.
4.Handle noise complaints, credit problems, guest relocation, and rejection of undesirables; field guest complaints, listen and provide assistance to resolve any problems that may arise utilizing diplomacy and good judgement.
5.Responds to hotel emergencies immediately in a calm and effective manner in coordination with staff and other employees on duty consistent with the policies and guidelines
6.Perform the duties of a Front Desk Agent including express checkouts when needed.
7.Update the Hotel Pass Down Log on all occurrences and issues.

NON-ESSENTIAL FUNCTIONS:
1.Assist in taking and placing wake-up calls,
2.Handle cash and balance House Bank each shift
3.Perform the duties of a Bellperson as needed
4.Perform front desk agent duties as requested by management

Knowledge and Skills:

Education: High School Education or equivalent experience at a minimum

Experience: Accounting background a plus, but not required; previous Front Desk Agent or Night Audit experience preferred; Opera experience a plus, but not required.

Requirements:

Skills and Abilities:

• Ability to operate various office equipment (computer, phone, copier, printer, etc.)

• Must possess a good knowledge of computerized hotel systems (Medallion a plus) and other software such as MS Excel, MS Word;

• Must be a positive team player;

• Ability to compile facts and figures with the ability to analyze moderately complex mathematical calculations;

• Good written/verbal communication skills;

• Must maintain a warm and friendly demeanor;

• Maintains composure and objectivity when needed

• Exceptional telephone and guest relations etiquette and skills.

Overview

Opportunity: Night Auditor

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Potential Career Path

Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager

Essential Job Functions

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Keep records of room availability and guests' accounts, manually or using computers.

• Prepare and distribute daily reports.

• Audit and reconcile cashiers.

• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

• Input and update financial information into BRAINS network.

• Check guests/in out and perform Guest Service Agents tasks.

• Respond to guest inquiries and resolve complaints.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• Follow sustainability guidelines and practices related to HHM's EarthView program.

• Practice safe work habits and wear protective safety equipment.

• Ensure overall guest satisfaction.

• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.

• Previous night audit/accounting experience or equivalent training required.

• Computer knowledge/Excel and arithmetic skills required.

• FSD is a plus, required within 90 days of employment.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.

• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Situated across the street from the Long Beach Convention Center and just two blocks from the beach, the Westin Long Beach has something to offer both business and leisure travelers alike. This 474-room hotel is also ideal for groups and weddings, with 37,000 square feet of meeting space, 31 suites, and a stunning garden terrace perfect for "I Dos". And with the Westin's central location, guests are within walking distance of the Aquarium of the Pacific and the Catalina Express, and are just two miles from the Queen Mary.

Employment StatusFull-TimeOverview

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must be willing to cross train in other accounting or hotel-related areas.

• Must be able to prioritize job functions in order to meet deadlines.

• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).

• Audit and reconcile financial and statistical reports.

• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

• Prepare and distribute month-end reports.

• Audit and reconcile all Front Desk and Food & Beverage Cashier's work.

• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

• Prioritize job functions in order to meet deadlines.

• Ensure accuracy of all numbers reported including statistics.

• Input and update financial information into corporate communications network.

• Perform daily, weekly, monthly and annual data processing system functions as required.

• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

• Ensure overall guest satisfaction.

• Respond to governmental inquiries upon receipt.

• Handle guest requests

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

• Guest Service Experience preferred.

• Computer knowledge/skills required.

• Flexible and long hours sometimes required.

• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Late/Overnight shift

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better.

We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience.

We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

Audit statistical, financial, accounting, auditing, or payroll reports and tables.

Audit and reconcile all revenue postings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.