Night Auditor Job Description Sample

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first.

Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Job Summary

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.

Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

Audit statistical, financial, accounting, auditing, or payroll reports and tables.

Audit and reconcile all revenue postings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Overview

Opportunity: Night Auditor

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Potential Career Path

Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager

Essential Job Functions

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Keep records of room availability and guests' accounts, manually or using computers.

• Prepare and distribute daily reports.

• Audit and reconcile cashiers.

• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

• Input and update financial information into BRAINS network.

• Check guests/in out and perform Guest Service Agents tasks.

• Respond to guest inquiries and resolve complaints.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• Follow sustainability guidelines and practices related to HHM's EarthView program.

• Practice safe work habits and wear protective safety equipment.

• Ensure overall guest satisfaction.

• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.

• Previous night audit/accounting experience or equivalent training required.

• Computer knowledge/Excel and arithmetic skills required.

• FSD is a plus, required within 90 days of employment.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.

• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

As an award winning, full service Sheraton Imperial hotel, we proudly offer competitive wages, with the eligibility for a raise after three months along with benefits such as paid vacation and personal days. The Sheraton Imperial celebrates employees with employee of the month appreciation, where you have a chance to win a personal parking space, free lunch and a cash reward.

We offer matching and top pay based on experience. Flexible schedules available for all shifts, easy commute and convenient to all bus routes. Our ideal candidate is attentive, productive and must possess superior customer service skills.

For immediate Consideration, apply in person: 4700 Emperor Blvd, Durham NC 27703 or Call at 919-313-8235.

General Purpose: Verify daily posting, revenues, and registration of guests.

Reports to: Lead Night Auditor

Department: Accounting

Major Duties and Responsibility:

• Balance all restaurant reports and input sales and payment figures into the PMS

• Balance and transmit all Food and Beverage credit cards

• Post all audio/visual invoices

• Verify accuracy on all banquet checks

• Post all banquet checks and post payments

• Prepare banquet summary sheet

• Enter all cover counts and occupancy stats into the PMS

• Review room revenue reports

• Start end of the day sequence on MICROS

• Print telephone reports

• Check in guest and answer all calls at the front desk

• Check out guest and post payment to folios

• Handle guest complaints and problems

• Run night audit sequence on PMS

• Transmit front desk credit cards

• Print daily report/copy and distribute

• Perform night audit on reservation system

• File all night audit on reservation system

• File all night audit reports

• Perform various accounting related work as requested by supervisors

• Perform Front Desk Clerk duties as requires

Minimum Requirements:

• 1 year of Front Desk clerk

• Completion of high school or GED

• Positive people skills

• All employees must maintain a neat, clean, and well-groomed appearance per the Sheraton Imperial standard.

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. We're continually seeking top talent who are passionate about hospitality and committed to being their personal best.

As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE

If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.

With a combined current fleet of 26 ships with approximately 54,400 berths, these brands of NCLH offer itineraries to more than 450 destinations worldwide.

NCLH will introduce eleven (11) additional ships through 2027. Our combined brands employ over 30,000 shipboard crew from over 110 different countries.

So as our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!

POSITION SUMMARY / ESSENTIAL FUNCTIONS

• Acts as a filter for guest complaints or concerns to Concierge;

• Ensures front desk logs and reports are maintained within Company Standards;

• Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;

• Post all gaming revenues and prizes to guest accounts;

• Post guest gratuities, and non-revenue gratuities and discounts to accounts;

• End of Day processes including but not limited to guest check collection, verification and filing, revenue center financial reports, prepare and complete income audits ensuring integrity of postings between Micros POS and Fidelio, post crew discounts to allowance accounts, destinations daily balance audits, casino counts and distribution of final audit papers to department heads and Chief Purser;

• Posting shipboard credits to accounts and processing additional credits issued by Concierge or Chief Purser from Amenity Databases, post art auction charges and post destination refunds;

• Ensure credit card routings are competed correctly by reception, sort, audit and file;

• Post Art Auction charges, Destination Refunds;

• End of Cruise Auditing, Micros Close Down, audit documents to chief purser, preparer cruise end filing, system account closing;

• Prepare Ship's Customs Declarations for Second Purser based on information received from Bonded Departments;

• Preparation and distribution of preliminary invoices;

• Preparation of invoices for guests debarking prior to cruise end;

• Preparation and distribution of final invoices;

• Filing of system account checks with final system account invoices for Chief Purser eoc box;

• Balancing of amenity database and provision of back up to Chief purser;

• Continuously reviews open balance cash on last morning of the cruise and updates Chief Purser;

• Embarkation and debarkation duties (guest check-in);

• Ensures sufficient amount of printed matters available at all times;

• Logging guest issues in front desk logs and ensures follow up completed;

• Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.;

• Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser

• Responsible for setting up guest account, cash payments and guest account queries;

• Providing US Dollars and foreign currency exchange services to guests;

• Providing Cash Advances and Foreign Currency Account Payments to guests;

• Safe Audits daily and foreign currency audits;

• Night Audit processes hereinbefore noted;

• Accounting duties as instructed by Chief Purser;

• Performs all other duties as requested by supervisor.

• Monitor the practical application of the Company's policy, procedures and instructions.

• Participate in crew and passenger safety drills according to instructions from ship's command;

• Comply with company safety and pollution prevention regulations;

EDUCATION

• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale

• Hospitality Background required;

• Reception and Front Office background required;

• Auditing and Night Audit Skills preferred;

• Understanding of the highest level of service;

• Excellent administrative skills;

NORWEGIAN CRUISE LINE:

Norwegian Cruise Line is the innovator in cruise travel with a 50+ year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the current 16 ships.

www.ncl.com

OCEANIA CRUISES:

Oceania Cruises is the world's leading culinary- and destination-focused cruise line. The line's six intimate and luxurious ships which carry only 684 or 1,250 guests offer an unrivaled vacation experience featuring the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on more than 450 ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, Panama Canal, Tahiti and the South Pacific and epic Around The World Voyages that range from 180 to 200 days. Oceania Cruises has recently announced an order for two new ships, scheduled for delivery in 2022 and 2025. The two 67,000 gross ton Allura-Class ships will each accommodate approximately 1,200 guests.

www.oceaniacruises.com

REGENT SEVEN SEAS CRUISES:

Regent Seven Seas Cruises offers the industry's most inclusive luxury experience aboard its all-suite fleet. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip air, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher. In early 2020, Regent will perfect luxury with the launch of Seven Seas Splendor. Additionally, Regent recently announced an additional order for a 750-guest ship that will be the sister ship to Seven Seas Explorer and Seven Seas Splendor, scheduled for delivery in late 2023.

www.rssc.com

GET SOCIAL WITH US!

Facebook: https://www.facebook.com/NCLHCareersShipboard

LinkedIn: https://www.linkedin.com/company/norwegian-cruise-line

Instagram: @ncljobs

Twitter: @NCLjobs

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

La Quinta by Wyndham is now seeking a Night Auditor to join our team at the La Quinta by Wyndham Mesa Superstition Springs location in Mesa, Arizona.

Job Summary

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

• Guest Service Experience preferred.

• Computer knowledge/skills required.

Physical Requirements

• Flexible and long hours sometimes required.

• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Late/Overnight shift.

General Requirements

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.

Fundamental Requirements

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must be willing to cross train in other accounting or hotel-related areas.

• Must be able to prioritize job functions in order to meet deadlines.

• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).

• Audit and reconcile financial and statistical reports.

• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

• Prepare and distribute month-end reports.

• Audit and reconcile all Front Desk and Food & Beverage Cashier's work.

• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

• Prioritize job functions in order to meet deadlines.

• Ensure accuracy of all numbers reported including statistics.

• Input and update financial information into corporate communications network.

• Perform daily, weekly, monthly and annual data processing system functions as required.

• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

• Ensure overall guest satisfaction.

• Respond to governmental inquiries upon receipt.

• Handle guest requests.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: La Quinta by Wyndham Mesa Superstition Springs, 6530 East Superstition Springs Blvd., Mesa, Arizona 85206

Employment Status: Part-time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Phoenix

Apply now "

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Front Desk and Guest Services

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This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisfaction.

• Performs the manager-on-duty role during 3rd shift.

• Anticipates and responds to guests in a friendly and positive manner.

• Responsible for providing the highest level of service.

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.

• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.

• Understands and follows CSM guest service recovery program.

• Accountable for accurately balancing all revenue sources and completing daily financial reports.

• Process no-show reservations, prepare financial reports for managerial review.

• Close the financial day for the hotel.

• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.

• Monitors room availability, follows restrictions, and all booking policies and procedures.

• Drives sales and maximizes revenue by up-selling rooms and amenities.

• CSM procedures when handling cash and processing financial transactions.

• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.

• Produces required volume of work by planning, organizing and prioritizing work duties.

• After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.

• Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.

• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.

• Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements:
Ability to lift, push and pull up to 75 pounds on an occasional basis.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

La Quinta by Wyndham is now seeking a Night Auditor to join our team at the La Quinta by Wyndham Fort Stockton location in Fort Stockton, Texas.

Job Summary

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

• Guest Service Experience preferred.

• Computer knowledge/skills required.

Physical Requirements

• Flexible and long hours sometimes required.

• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Late/Overnight shift.

General Requirements

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to cross-train in other hotel related areas.

• Must be able to maintain confidentiality of information.

• Must be able to show initiative, including anticipating guest or operational needs.

• Perform other duties as requested by management.

Fundamental Requirements

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must be willing to cross train in other accounting or hotel-related areas.

• Must be able to prioritize job functions in order to meet deadlines.

• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).

• Audit and reconcile financial and statistical reports.

• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

• Prepare and distribute month-end reports.

• Audit and reconcile all Front Desk and Food & Beverage Cashier's work.

• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

• Prioritize job functions in order to meet deadlines.

• Ensure accuracy of all numbers reported including statistics.

• Input and update financial information into corporate communications network.

• Perform daily, weekly, monthly and annual data processing system functions as required.

• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

• Ensure overall guest satisfaction.

• Respond to governmental inquiries upon receipt.

• Handle guest requests.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: La Quinta by Wyndham Fort Stockton, 1537 North Hwy. 285, Fort Stockton, Texas 79735

Employment Status: Full-time or Part-Time

What we expect from you

• Bring your best every day

• Put our guests first

• Strive to exceed expectations in all you do

What you can expect from us

• Best-in-class training and career development

• Supportive and engaged team

• Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: Midland

Apply now "

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Front Desk and Guest Services

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Description

Crescent Hotels and Resorts is The Employer of Choice and Team Crescent is the award winning management Company with an extremely robust portfolio in North America. With a deep history of hiring and supporting highly accomplished individuals, we operate a very positive and attractive company, which has consistently ranked Crescent Hotels as a front-runner in hotel management. We offer an extremely robust career path, benefits and investment in our associates.

Located in the heart of downtown and just a half mile from Inner Harbor, the Crowne Plaza and Radisson Hotel Baltimore Downtown-Inner Harbor gives you easy access to Johns Hopkins Hospital as well as the most charming places in Charm City. The arts and entertainment district is packed with attractions within a half-mile of the hotel, such as Oriole Park at Camden Yards, the National Aquarium, the Baltimore Convention Center and Royal Farms Arena. To visit attractions outside the one-mile radius including D.C., head to Penn Station, about a 10-minute drive from the hotel.

Combined we are a 703 room dual hotel with 19,000 square feet of banquet space. We are in the top 3 largest hotels in the Baltimore area.

JOB OVERVIEW: Balance room, restaurant and bar work daily.

Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.

REPORTS TO: Front Office Manager

ESSENTIAL JOB FUNCTIONS:
1.Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
2.Run audit reports/journals from the front office system, Point of Service and the computer.
3.Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
4.Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
5.Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
6.Comply with attendance rules and be available to work on a regular basis.
7.Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.

SUMMARY

Close business day and produces daily reports by performing the following duties.

DUTIES

Audits the day work

Check all Front Desk transaction and make corrections if necessary

Examines department activities for compliance with management plans and policies.

Prepares and submits audit findings and makes recommendations to management.

Write vouchers, run folios, run calculator tapes on all vouchers and balance with the daily report in preparation for the accounting department

Balance all credit cards and transfer to the bank

Run rooms report and verify rates

Perform nightly bucket check

Check in and out guests

Answer telephones when necessary

SUPERVISORY RESPONSIBILITIES

No Supervisory Responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITIES

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit. The team member frequently is required to stand, walk, and talk or hear.

The team member is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate