North Miami Beach Job Description Sample

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

Responsible for providing superior customer service through safe, effective, and timely delivery of parts and tires to all commercial customers. Responsible for safely operating a delivery truck of less than three (3) tons and ensuring the delivery load is stacked, padded, and properly secured. This position will be expected to perform additional related job responsibilities as needed and assigned, such as assisting in store operational activities when deliveries are not being made. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

• Responsible for all aspects of properly operating and maintaining the commercial delivery truck. This includes obeying all state, county, and local laws; reporting accidents, incidents and/or violations or traffic citations.

• Ensure all delivery loads are stacked, padded, and properly secured.

• Verify the load accuracy against the Bill of Lading and acquires the appropriate signatures. Writes customer orders and provides instruction when necessary.

• Load and unload product on the delivery truck by hand, hand truck, or dolly.

• Expected to collect cash and checks from commercial customers. Follows all policies and procedures related to cash, credit, check, refund and return policies.

• Provide important information to the Commercial Sales Specialist regarding competitor promotions, pricing, and feedback you receive from current commercial customers.

• Effectively communicate with all store associates, management, and customers.

• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent is preferred.

• Valid driver's license without any DUI's.

• Successful completion of drug and background tests.

• Ability to read instructions, policies, procedures, bills of lading, and product descriptions and complete forms (write)

• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.

• Ability to apply mathematical formulas to calculate commissions and discounts.

• Must be able to work days, nights, weekends, and holidays.

• Strong customer service skills.

• Strong verbal communication skills.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 100 pounds without assistance.

• Frequent standing and walking for long periods of time.

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

• Climb up and down ladders to retrieve and stock merchandise.

• Communicate effectively in person, by telephone, or by using telecommunications equipment.

• Enters and locates information on computer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

Responsible for the efficient diagnosis, repair, and preventive maintenance of vehicles along with replacement of general automotive parts and accessories. Partner with store management and the desk team to deliver superior service and education to customers on problems and proposed solutions for their vehicles.

Duties & Responsibilities

• Ensure a thorough safety and mechanical vehicle inspection is completed and documented in the work order system for every car assigned to him/her that comes into the shop. Ability to communicate repairs that are necessary for the safety and operational efficiency of the vehicle to customers and management. Recommends additional repairs and services pertaining to scheduled maintenance, vehicle enhancements, and/or upgrades as appropriate. Adheres to MAP (UICS) standards.

• Conduct a wide variety of diagnoses and repairs; including but not limited to brakes, all tire related services, including mounting, balancing, and flat repairs, state safety and emissions testing (where required), fluid changes, steering and suspension, maintenance services, starting and charging. Responsible for securing vehicle during repairs and after repairs are completed.

• Maintain technical capabilities to ensure proficient, safe use of service equipment. Interprets and applies technical instructions in diagram and text form.

• Maintain company directed productivity, training development plan, and comeback performance levels.

• Approachable and knowledgeable resource regarding technical matters related to installation and proper application of parts and accessories, while also providing accurate and effective direction, advice and assistance to service advisors, other technicians, commercial, retail and parts associates, management, and customers.

• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Expected to comply with loss prevention, safety, and environmental codes and ordinances.

Knowledge, Skills, and Abilities

• Valid Driver's License.

• Successful completion of Background and Drug tests.

• Minimum six months of related experience in the automotive service environment.

• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

• ASEs preferred; ASE G1-Auto Maintenance and Light Repair strongly preferred; state certifications/licenses where required.

• Strong customer service skills.

• Strong verbal communication skills.

• Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

• Frequent standing and walking for long periods of time.

• Frequent reaching overhead and below the knees, squatting, bending, stooping, kneeling, twisting.

• Possesses fine motor skills to safely operate tools.

• Climb up and down ladders to retrieve merchandise.

• Communicate effectively in person, by telephone, or by using telecommunications equipment.

• Enters and locates information on computer.

• Visually verifies information, often in small print.

• Safely operates a motor vehicle.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

A Technician is primarily responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories. A successful Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle. A Technician will conduct a wide variety of diagnoses and repairs; including but not limited to brakes, drivability, emissions, steering and suspension, electrical, state safety and emissions testing, maintenance services, HVAC, starting and charging, and major engine.

Duties & Responsibilities

• A Technician is responsible for all aspects of diagnosing and repairing a customer's vehicle, as well as, caring for the vehicle while it is being repaired and properly securing it after the repair is completed.

• We adhere to a "do it right the first time" philosophy and a successful Technician will not exceed two or more comebacks within a four-week period of time.

• Will maintain a 90% minimum productivity performance level.

• Expected to comply with company policies and procedures, loss prevention, safety, and environmental codes and ordinances.

• Will ensure training completions are maintained at 100%.

• Will be a resource regarding technical matters related to installation and proper application of parts and accessories, while also providing accurate and effective direction, advice and assistance to service advisors, other technicians, commercial, retail and parts associates.

• Will passionately focus on customer needs, and drive the service center's performance with the highest degree of integrity and trust. Must be approachable by both customers and associates.

• The successful Technician will be expected to maintain technical capabilities to ensure proficient use of service equipment and maintain certification status.

• Strong customer service skills.

• Strong verbal communication skills.

• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required

• Minimum of 6 months' experience as a certified technician or mechanic and two ASE's (Brakes & Steering and Suspension) are required.

• Additional ASE's are strongly encouraged. ASE equivalent certifications may be considered as part of the qualification process. Requires all Technicians to achieve the required ASE certifications within two ASE testing cycles

• We promote a safe and skillful service operation, therefore, we pre-pay ASE registration and testing fees for Technicians who attempt to achieve their required ASE certifications

• Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures

• Ability to apply basic mathematical concepts such as addition, subtraction, multiplication, division, percentages and fractions. Must be able to apply mathematical formulas to calculate commission, discounts and interest

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables

• Ability to work Days, Nights, Holidays and Weekends

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

• Frequent standing and walking for long periods of time.

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

• Communicate effectively in person, by telephone, or by using telecommunications equipment.

• Enters and locates information on computer.

• Presents information to small and large groups.

• Visually verifies information, often in small print.

• Safely operates a motor vehicle.

• Talk and hear.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.

• Valid Driver's License.

• One year of related experience in the automotive service environment.

• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

• Strong verbal communication skills.

• Strong customer service skills.

• Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

• Frequent standing and walking for long periods of time.

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

• Climb up and down ladders to retrieve and stock merchandise.

• Communicate effectively in person, by telephone, or by using telecommunications equipment.

• Enters and locates information on computer.

• Presents information to small and large groups.

• Visually verifies information, often in small print.

• Safely operates a motor vehicle.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

Responsible for the efficient inspection, repair and replacement of general automotive parts and accessories. A successful General Service Technician will serve as the resident expert in the companies' core services, such as, oil solutions, battery services and tire installations; and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle. The General Service Technician will conduct a wide variety of inspections and repairs, including but not limited to fluid exchanges and maintenance services, tire inspections / installations and bulb, wiper blade and filter replacements. The General Service Technician may be required to provide advice to and sell customers on automotive services and repairs that are recommended or required for their vehicle.

Duties & Responsibilities

• Prepare and ship complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).

• Receive and process warehouse stock products (pick, unload, label, store).

• Perform inventory controls and keep quality standards high.

• Keep a clean and safe working environment and optimize space utilization.

• Operate and maintain warehouse vehicles and equipment.

• Follow quality service standards and comply with procedures, rules and regulations.

• Strong customer service skills.

• Strong verbal skills.

• Other duties as assigned

Knowledge, Skills, and Abilities

• 6 months of relevant experience preferred.

• Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures.

• Ability to apply basic mathematical concepts such as addition, subtraction, multiplication, division, percentages and fractions.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables.

• Must be able to work days, nights, weekends, and holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Extensive standing, walking, pushing and reaching.

• Need full range of motion for reaching, bending and stooping.

• Repetitive movement of hands, arms, legs.

• May drive a vehicle if needed.

• Lifting of heavy equipment >100 pounds is required.

• May work outside and be exposed to weather.

• Exposure to adverse weather conditions, chemicals, odors, dirt and dust.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The noise level in the work environment is usually moderate.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Justice is a world-class specialty retailer that builds an exciting and powerful connection with our customer through well-defined fashion brands. We believe we are creating one of the best work experiences in retail. Justice is a place where people can do great work and live great lives! Each area in our company plays an important role in the delivery of quality products for tweens (7 thru 14 years of age).

What you'll do:

The Style Advisor (SA) demonstrates selling behaviors consistent with the current selling model and happily engages both mom and girl to create a positive customer experience. Demonstrates company values by working cooperatively with others. Approaches work with positive intent and has the ability to properly communicate and interact with associates and customers. Completes tasks as assigned.

Are you Justice material? We hope so. Here's what we look for:

• Must be at least 16 years of age

• Ability to perform duties as described

• Ability to communicate and interact effectively with customers and associates at all times

• Ability to work various hours/days of the week

• Ability to move throughout the store continually for periods of up to 8 hours with fifteen minute breaks and meal periods, as required by state law

• Ability to read documents and computer screens, and write and count in order to accurately complete company documentation and tasks

• Ability to operate cash register by depressing keys and remembering keying sequences and policies

• Ability to reach for, push, pull and/or move merchandise throughout the store generally weighing 0-50 pounds

What we value - we are:

• Focused: as the premier tween specialist, we put our customer first in everything we do!

• Driven: we set goals, have high standards, and achieve results!

• Creative: our girl is all about what's new and what's hot. We encourage innovation and support creativity because that's what she expects from us.

• Ethical: simply put, our girl and her mom expect us to always do the right thing!

• Balanced: everyone needs to be rejuvenated - we want you to enjoy life, have fun, and take care of you!

Position: Pool & Beach Supervisor

JOB OVERVIEW: To assist the Marina Dock in providing leadership, direction

and supervision of the staff in the daily operations of the Marina Dock Pool & Beach areas. Assists in overseeing the coordination of all guest requests, provides suggestions to budgeting, forecasting, as well as department product inventory and ordering.

REPORTS TO: Marina Dock Manager

ESSENTIAL JOB FUNCTIONS:
1.Maintain complete knowledge of all hotel features, services, and hours of

operation, all Marina Dock services and products.
2.Assist in the daily operations of the Pool & Beach area to ensure best guest experience.
3.Assist in all Marina Dock products & services to generate pool & beach revenue.
4.Assist with hiring staff, disciplinary action and motivation of staff members.
5.Assist with monthly forecasting and maintains guidelines of Marina Dock budget

while making optimal use of financial resources.
6.Attend hotel meetings in the absence of the Marina Dock Manager.
7.Maximize net operating income and owner's equity through sales

generation and cost control procedures.
8.Assists with ongoing training and development of each associate.
9.Continuous evaluation and improvement of the operations.
10. Work with the housekeeping department regarding the cleanliness of

the facility maintaining high levels of cleanliness. Tracks Marina Dock maintenance

work tickets and repairs.
11. Ensures that service standards exceed guest expectations. Addresses

guest and employee concerns constructively and effectively.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.

Resort experience is a plus.

Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times.

Can communicate well with guests.

Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Ability to observe and detect signs of emergency situations.

Exceptional verbal and written communication skills.

High school diploma or equivalent preferred.

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Purpose Statement

Promotes and ensures the efficient and effective merchandising and inventory management operations of the store. Ensures all merchandise is accurately received, priced, stocked and backroom is maintained per Petco operational standards. Through the lens of our Petco Co-Values, ensures the health, welfare and proper care of all live animals. Helps ensure the store achieves the Petco established goals and metrics.

Key Accountabilities

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health, proper handling and welfare of all animals according to policies and procedures, including completion of hourly animal check list and wellness cards.

• Adheres to Veterinary Protocol for all sick animals.

• Ensures 100% pricing accuracy, including verifying all pricing labels are posted and are accurate with regard to correct price and current offer date.

• Facilitates the unloading and stocking of merchandise according to operational guidelines and OSE standards.

• Ensures that the store is well-stocked and inventory counts are accurate.

• In partnership with Store Leader, ensures staffing levels are appropriate for receiving and processing stock.

• Ensures that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.

• Prioritizes merchandise moving to sales floor and areas to be stocked, including POG and end cap sets.

• Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.

• Ensures highest productivity levels are achieved for receiving, processing and stocking.

• Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.

• Abides by and enforces all company policies and procedures, including but not limited to those designed to minimize shrink.

• Ensures the facilitation and accuracy/integrity of the Blue Dot Program.

• Ensure that unforgivable items are in stock at all times.

• Ensures Return to Vendor and Hazardous Waste processed are managed per Petco policy.

• Communicates all situations and/or conditions that affect the store to the Guest Experience Leader and/or Store Leader (e.g. guest complaints, item requests, inadequate inventory levels,

• Performs all special or other projects as assigned and assume responsibility as Leader on Duty (LOD) as needed.

• Provides quick and courteous service to all guests by utilizing the GUEST+ Model throughout the store.

• Ensures that the store is opened and / or closed in accordance with established policies and procedures.

• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

• Performs activities to maintain a knowledge and understanding of Store Sales and Margin reports and data.

• Assists the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.

Leadership
23. Directly supervises the Merchandise Operations Specialists.
24. Leads, provides feedback and coaches all store partners in providing quality service to satisfy the needs of Petco guests and in performing their assigned tasks
25. Provides training and coaching in GUEST+ Model and product knowledge to store partners
26. In partnership with the Store Leader and/or Guest Experience Leader, ensures proper store scheduling is maintained to ensure guest service during peak hours
27. Collaborates with store Partners to ensure an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle, and Repeat Delivery
28. Applies a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching and succession planning.
29. In partnership with store leaders, recruits, hires and develops a team focus on building long-term guest relationships.

Leader On Duty Key Accountabilities

• Conducts and oversees hourly animal health checks to ensure the health and safety of all animals in the store.

• Ensures veterinary care/consultation is provided to all ill or injured animals in a timely manner (within 24 hours of being identified as ill or injured unless it is an emergency which requires immediate care).

• Verifies animal related maintenance tasks are being completed as outlined on the Maintenance Task List.

• Demonstrates and provides feedback and coaching on nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques for partners to increase sales. This bullet be listed as a Key Accountability.

• Provides training, feedback and coaching in GUEST+ engagement and product knowledge to store partners. This bullet should be listed as a Key Accountability.

• Ensures Petco standards are maintained throughout the store.

• Adheres to loss prevention policies.

• As assigned, supervises the daily activities of the Grooming Salon, Dog Training, Wellness Clinic, Guest Advisors, and all store partners while performing Leader on Duty responsibilities, to include Adoption Captain responsibilities.

• For CA leaders only, complete the CA Daily Inspection Report. This bullet should be listed as a Key Accountability.

• Facilitates all regulatory visits in accordance with policies and procedures. This bullet should be listed as a Key Accountability.

Supervisory Responsibility

Directly supervise the Merchandise Operations Specialist. Complete performance evaluations for partners.

Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. 5 years' experience in a retail setting as an inventory leader, department leader, team lead or sales partner is preferred. Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred. Experience supervising staff, demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred.

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Purpose Statement

Provides optimal guest experience services. Assists guests in the proper selection of merchandise in accordance with their identified needs. Demonstrates a high level of interest in the welfare, health, and proper handling of all animals. Performs cashiering duties. Performs related duties in support of the store attaining its assigned sales goal. Ensures merchandise is properly stocked and priced. Adheres to established operational guidelines and store policies and procedures. Evaluates guest inquiries and as needed refers to Guest Experience Leader and/or Leader on Duty.

Key Accountabilities

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

• Ensures the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

• Interacts professionally and effectively through verbal and written communication with all professional contacts with an emphasis on company interests.

• Provides prompt and courteous service to all Petco guests by determining their needs and sharing product knowledge to suggest the appropriate merchandise, and by effectively employing suggestive selling techniques to increase individual sales.

• Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales.

• Ensures an exceptional guest experience for all Omni-channel initiatives, to include but not limited to Instacart, Extended Aisle and Repeat Delivery.

• Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

• Assists in stocking and facing merchandise according to established standards.

• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip. Adheres to loss prevention policies.

• Assists in the loading, unloading and stocking of merchandise according to established procedures, in order to ensure that the store is well stocked and that inventory counts are accurate.

• Ensures that store animals, birds, reptiles and fish receive the highest quality care, maintained in habits that are clean, safe, and secure, and that all reasonable and required steps are taken to maintain their good health.

• Alerts store leaders immediately if any animal, reptile, bird or fish is in need of medical attention or other special care.

• Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, restroom maintenance, etc.

• Assists store leadership in the opening/closing of the store as needed, to include the accurate completion of required paperwork.

• Participates in the completion of quarterly and annual physical inventory counts.

• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals.

• Performs special projects as assigned.

Supervisory Responsibility

None.

Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication