Office Machine Service Supervisor Job Description Sample
Customer Service Supervisor - Treasurer's Office
General Summary Benefits Supplemental Questions
Contribute to the financial health of the City through professional collection, processing and investments of revenue. The City Treasurer's Office is seeking a qualified candidate to join our team as a Customer Service Supervisor who is highly motivated and who strives for success by demonstrating Charlottesville's Core Values of Leadership, Trust, Creativity, Respect, and Excellence.
The starting hiring amount is $18.77 to $25.34 per hour for this position.
This position supervises customer service staff of the Treasurer's Office, who are primarily responsible for receiving, posting, and researching customer transactions related to taxes, utilities, fines, fees, DMV transactions and other miscellaneous bills; does related tasks.
Reports to a department head, division chief, or other key management official. Primarily and most frequently the work done here is performed as leader or director with broad functional areas and more expertise and strategic focus.
Essential Responsibilities and Duties:
- Develops, implements, and supervises customer service programs, procedures, and staff of the Treasurer's Office;
- Assists with receiving, posting, and researching customer transactions, when needed;
- Evaluates customer service policies and procedures to ensure compliance with City codes and regulations and applicable State, and Federal laws and regulations;
- Interviews customers with complaints or questions concerning City services and programs;
- Answers general inquiries with respect to program or procedural matters and refers issues involving policies to other City staff with appropriate subject-matter expertise;
- Schedules and assigns due dates for responses by members of the customer service staff and referrals to other subject-matter or service organizations;
- Prepares monthly reports on customer service activities and related statistics;
- Manages DMV Select Service;
- Performs related work as required.
Any combination of education and experience equivalent to an associate's degree or higher with an emphasis on business, administration and management, sociology, statistics, and similar subject matter and/or qualifying coursework, training, or supervisory experience.
Considerable experience in customer service including supervisory responsibilities.
Thorough knowledge of supervisory principles and techniques; thorough knowledge of mathematical and financial principles; thorough knowledge of office operations; general knowledge of accounting; general knowledge of microcomputers; ability to exercise independent judgment in legal and financial negotiations; ability to work effectively and tactfully with a variety of people and in a variety of situations; ability to communicate effectively both orally and written.
Physical Conditions & Work Contacts: Standard work environment.
Office Service Supervisor - Heart Operat - Full Time - Days
Summary of Essential Job Duties:
The Office Services Supervisor works under the general direction of the department manager in the assigned department/service line and is accountable for supervising the clerical/administrative staff and day-to-day office operations. The position sets work schedules, approves time off and ensures coverage so that the service line's responsibilities to its employees, physicians and patients are met. The position interviews and recommends hires, conducts or oversees orientation, training and compliance; conducts performance appraisals and recommends merit increases; coaches, counsels and initiates corrective action as required. Acts as a resource to staff, resolves personnel and payroll and administrative operational issues; administers human resources and payroll functions for the department; seeks guidance as necessary from Human Resources, Payroll, and service line leadership. Collaborates with physicians and clinical staff to ensure procedures and processes promote operational efficiency and patient satisfaction.
Bachelor's Degree in Business Administration or Finance highly desirable
2 years minimum, Progressive responsibility in business administration preferably in a health care environment/medical office setting.
- Working Title: Office Service Supervisor
Department: Heart Operations
Business Entity: Service Lines & Ops
City: Los Angeles
Job Category: Service Lines & Ops
Job Specialty: UNASSIGNED
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Machine Shop Supervisor
Machine Shop Supervisor
Our world-class expertise in connecting space, airborne, ground and sea-based platforms with secure, real-time data drives our communications business in addressing the heightened global demand for advanced solutions. As a prime contractor, we are a key integrator in state-of-the-art maritime platforms. Our power conversion, power conditioning and power protection solutions can be found in a wide range of demanding military and commercial environments around the world. We embrace innovative and progressive ideas to advance our products for our customers across the globe.
We are searching for a Machine Shop Supervisor at our Integrated C5 Systems - Ayer, MA., location.
You will demonstrate success by:
Managing all manufacturing activities in the Fabrication and Machine Shop areas.
Coordinating with other departments to insure on-time delivery of product that meets the customer's performance requirements.
Opening PO's and MO's in support of customer requirements.
Duties and Responsibilities:
Managing Group Leaders and department personnel.
Defining manpower requirements.
Administering recruitment and retention techniques.
Developing departmental strategies and tactics in support of company goals.
Administering, enforcing and developing procedures to ensure production efficiencies within the ISO9001 policy.
Maintaining strong team approach and communications between groups.
Reviewing MRP output to schedule work, plan and open manufacturing orders in support of customer schedules and company objectives while maintaining both quality and cost performance objectives
Reviewing MRP output to contact suppliers to quote raw metal and other materials, then open PO's and expedite those PO's in support of the customer requirements.
Expediting, and customer service on part shortage availability and job completion dates.
Ensuring proper training of both production and quality standards.
Coordinating with QA for Customer and Government Source inspection of product.
Verifying job performance to maintain accurate cost of products and support budget plan.
Initiating and monitoring shop floor control system and coordinating facility layout pertaining to production.
Ensuring safe practices are maintained in the production process.
Performing periodical performance reviews with subordinates
Perform other duties as required.
Our Values are an integral part of who we are. We seek candidates who share our values:
BA or BS degree with emphasis on manufacturing related disciplines or equivalent experience.
APICS certification and training preferred.
5-10 years supervisory experience in a manufacturing environment preffered.
Knowledge of manufacturing processes utilizing ERP
Experience in MRP/ERP, Shop Floor Control, Inventory Control, Bill of Materials and associated system applications.
SAVING LIVES AND MAKING THE WORLD A SAFER PLACE TO LIVE
L3 Technologies, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. L3 provides equal employment opportunity for all persons, in all facets of employment. L3 maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected characteristic.
Front Office Supervisor - Flexible
Country Inn & Suites by Radisson MOA
2221 Killebrew Drive
Bloomington, MN 55425
Do you see yourself as a Front Desk Supervisor? Do you enjoy helping others? Do you work well as part of a team member but yet independently? What's your passion? Whether you're into sports, shopping or music, at the Country Inn & Suites
- MOA we're interested in YOU. At our hotel, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.
The award-winning Country Inn & Suites by Radisson
- Mall of America is currently seeking an energetic, motivated professional for their Full-Time Front Desk Supervisor position. This role is responsible for overseeing the front desk while checking guests in and out, informing guests of local attractions and sights, resolving guest issues and concerns, all while providing exceptional customer service. This position entails working a flexible schedule during the week and on weekends throughout. The rate of pay starts at $15.00/hour with the ability to up-sell rooms and also earn points toward additional incentives based on your work performance. You would receive 1 week of vacation after your 90-day probationary period and be eligible for Full-time benefits to include Medical, Dental, Vision and 401K match plus hotel discounts.
Receives and processes incoming guests
Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and processes hotel registration and other transactions
Keeps current on hotel accommodations, services and local attractions
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
Records resolutions to guest complaints on the "Make it Right" log
Works with other departments as appropriate to arrange for services requested by the guest
Stays current with developments in the hotel by reviewing and updating the communication log
Prepares end of shift summaries and communications for management and other shifts
Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
Makes reservations in accordance with hotel's yield management practices
May be responsible for answering and fielding all calls to the hotel, both internal and external
Identifies and records special billing instructions and notifies Accounting
Obtains appropriate approvals and signatures for guest transactions
Follows hotel policy on cash banks
Maintains confidentiality of guest information
Supervises Front Office Operation and Employees
Assists Management in scheduling, training and evaluating front office employees
Provides on-going feedback and guidance to front office employees
Monitors front office processes and suggests improvements to management
Serves as model of exemplary customer service for other front office employees
Ensures through reporting and observation that billing and cash are handled according to hotel procedures and good accounting
Completes detailed shift reports
Pro-actively prepares for hotel events to provide great customer service
Stocks and replenishes front office tools and materials
Aligns with the "Be Our Guest" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and works to resolve
Performs other duties required to provide the service brand behavior and genuine hospitality
We are an equal opportunity and affirmative action employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other protected class. Our locations are drug-free and pre-employment drug screens are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
Overnight Front Office Supervisor
Unique. Stylish. Entirely Radisson Blu. The Radisson Blu Mall of America is the 2nd new Radisson Blu to open in North America. Upper upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the only hotel connected to the Mall of America.
As a Front Office Supervisor, your responsibilities include:
Surpassing guest expectations
Supporting the front office staff in any capacity needed
Overseeing the guest service representatives while maintaining high customer service levels
Performs any other job related duties as assigned
Excellent attention to detail
Must possess the ability to handle multiple tasks
Excellent communication and interpersonal skills
Ability to effectively communicate with guests, team members and department managers
Must possess a strong team spirit
Prior customer service experience is required
Knowledge of basic PC skills
Microsoft/Excel experience a plus
Opera experience a plus
Front Office Supervisor
Supervises Front Desk, Night Auditors and Guest Services Agents.
Schedules and directs Front Office team members as needed.
Serves as Manager of Duty in the absence of the General and Front Office Manager.
Greets, registers, assigns rooms to guests and inputs information into property management system.
Collects and posts security deposit as each guest checks in.
Explain room charges to guest and accepts payment by cash, check or credit cards.
Issues room keys.
Checks guests out of property management and phone system.
Answers all phone calls to the front desk and operator, transfers calls as needed.
Turns on or restricts guest phones as needed.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
Remains aware of room occupancy and availability.
Computes bills, collects payments, and makes change for guests.
Handle and count cash and process credit card payments and credits.
Makes and confirms reservations.
Posts charges including rent, phone, and miscellaneous fees to guest folios.
Able to listen and find solutions to guests problems.
Balance all cash, credit card and other postings to the daily report at end of shift.
Makes cash deposit in safe.
Coordinate with housekeeping when VIP Guests arrive
Train all new Front Desk personnel
Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and tax percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand and talk or hear. The team member frequently is required to walk.
The team member is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Front Office Supervisor
It's all about the people for you. You understand that your department is a critical, often first, touch point for guests.
Your expert skill and natural ability to foster relationships ensures that your team's ON it. You're a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind.
Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate's Front Office Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.
As Front Office Supervisor, you will
Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
A high school education or equivalent is required, with one to two years' supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.
The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.
This position requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment.
Your application will not be considered further until you have also finished and submitted the assessment. The assessment will take about 25 minutes and we recommend you dedicate time without distractions or interruptions to complete it. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.
Del Mar California
Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
Physician Office Supervisor - Kokomo
We Are Hiring
Physician Office Supervisor
KOK Forest Park
Kokomo-2130 W Sycamore St
Why Join Ascension?
St. Vincent, part of Ascension, is a nonprofit, faith-based health system that is guided by our mission to provide compassionate, personalized care, especially for those who are vulnerable. St. Vincent is one of Indiana's largest employers with 22 ministries serving 57 counties in central and southern Indiana. Our 134-year-old health system includes a wide range of services including cardiovascular care, women's and children's health, neurosciences, cancer care, orthopedics, bariatrics, primary care, emergency medicine, imaging, general surgery and long-term acute care.
What You Will Do
As a Physician Office Supervisor with St. Vincent Health-IN, you will have the opportunity to supervise assigned staff in performing activities or tasks of the assigned practice site(s).
Supervises the orientation, training, coaching, and mentoring to staff.
Assists with performance evaluations.
Participates in multidisciplinary meetings or committees addressing issues and implementation of new services.
Ensures staff compliance with departmental and organizational policies, procedures and protocols.
What You Will Need
High school diploma or GED required
- 1 year of experience required.
Equal Employment Opportunity
St.Vincent is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
St. Vincent, a member of Ascension Health, participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)
Front Office Supervisor
Overview and Responsibilities
This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by implementing and delivering creative service programs designed to increase guest satisfaction.
Financial Results and Cost Control: Supports management of expenses to maximize hotel profitability. Supports cost saving measures and efficient strategies in order to meet/exceed budget for expenses.
F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy. People Management and Training: Assists in evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B.
F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment. Self/Workload Management:
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Supports all front desk initatives. Must have high attention to detail, good communication skills and leadership ability.
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B.
F. Saul Company Hospitality Group Standard Operating Procedures.
Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B.
F. Saul Company Hospitality Group, local, state and federal regulations.
Ensures a clean and safe work environment, and follows all B.
F. Saul Company Hospitality Group procedures for guest/team member incidents. Qualifications
Education: High school diploma or GED required, college degree or equivalent experience preferred
Experience/Knowledge/Skills/Abilities: 2+ years of customer service and 1+ years supervisory/management experience desired. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
Must be able to manage multiple priorities in a fast-paced environment. Demonstrates clear written and verbal communication skills. Physical: Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
Office Services Supervisor - 14555
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
The Office Services Supervisor oversees the daily operations of the office services unit such as reception, document processing and retention, mail and messenger, office equipment, purchasing, and other contracted services that meet the needs of the organization.
Duties & Responsibilities
Facility O&M Programs (32%)
Develops procedures and manages the delivery of office services.
Evaluates and recommends changes or additions to service offerings and equipment to manage costs and achieve efficiencies.
Manages vendors, suppliers and contracted labor to ensure the best options for pricing products or services.
Records and document management (including permits, licenses, J-drive management, etc).
Reception and concierge services.
Oversees day porter and janitorial services.
Other Internal/External Facility Programs (20%)
Develops close working relationships with strategic customers, contractors and vendors.
Supports departmental goals to increase Oceaneering customer and employee satisfaction.
Follows and supports all company policies and procedures.
Supports enterprise risk management strategy.
Supports tenant/landlord related programs.
Supports procurement programs.
Coordinates off-site document storage, shredding, off-site IT backup storage services (where applicable).
Oversees company store operations (where applicable).
Supports Shared Services activities (HR, HSE, Quality, IT).
Conducts relationship management activities.
Oversees and follows up on all required inspections by township, state, and federal agencies.
Aligns staff with workloads and schedules, which includes scheduled time off and maintaining an acceptable/ available workforce.
Monitors the performance of personnel to achieve optimum efficiency in the maintenance of company assets; Completes and presents staff performance appraisals.
Conducts operational meetings (personnel, staff, planning, etc).
Conducts staff development activities.
Conducts performance reviews and other related activities.
Facility Projects (12%)
Collaborates with business unit leadership to optimize project scheduling and prioritization between areas.
Coordinates all employee moves/relocations.
Facility Finances (9%)
Approves invoices, monitors maintenance expenses, solicit 3rd party vendor estimates and cost quotes as needed.
Assists in the development and reconciliation of facility budgets.
Administers the budget within scope of influence.
Facility Resources (7%)
Oversees administrative resources.
Oversees furnishings, equipment, and supplies.
Strategic Planning Activities (5%)
Supports facility manager in gathering reference information to support strategic planning.
Implements strategic plan locally.
Facility Assets (5%)
Enforces sound safety and housekeeping practices.
Assists in the acquisition and/or disposal of facility assets (real property and other assets).
Optimizes facility assets.
High school graduate or General Education Degree (GED).
At least six (6) years of increasing responsibility in a central office services administrative field including three (3) years of supervisory/management experience or equivalent combination of education and experience.
Strong interpersonal, mentoring, coaching and conflict resolution skills.
Some driving required (supply purchase runs, site visits, vendor assessments, etc.)
Must take an approved defensive driving course.
Bachelors degree in a related field.
Functional understanding of financial management, business accounting, purchasing and contracting.
Knowledge of database software, Microsoft Business Suite, email software, basic AutoCad.
This position is considered OFFICE WORK which is characterized as follows.
Indoor and Outdoor exposure.
Able to walk through construction sites.
Work surface is stable.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is considered MEDIUM work.
Lift 20-50 pounds.
Work in confined spaces, kneel, jump, run, work while lying on his stomach/back, crawl, and use repetitive movements of the arms and hands.
Differentiate between colors.
Wear PPE for skin protection.
Steel/safety toed shoes/boots.
Lift 10-25 pounds.
Climb stairs/ladders, stand, balance, stoop, squat, reach, and lift/carry objects.
Twist, sit with back supported, head forward/flexed, head tilted/rotated.
Work with arms extended below the waist, unsupported, elbows flexed, wrist supported and unsupported.
Operate a motor vehicle.
Lift up to 10 pounds.
Standing and walking.
Equal Opportunity Employer
All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors.
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