Operations And Intelligence Assistant Job Description Sample
Informatics Sr. Analyst - Operations Intelligence Group
This position is responsible for the reporting of data from business systems. This position may be involved in day to day work as it relates to creating and executing queries against business systems and developing reports and dashboards using said data.
Duties and responsibilities:
Responsible for the extraction and analysis of health care information including (but not limited to) claims recovery, payment integrity, cost containment, and claims operations.
Analyzes data around medical cost trending focusing on data in areas such as claims operations, clinical operations as well as Part D Operations
Evaluates and writes healthcare utilization and cost containment reports working with process engineers and technical analyst as well as IT to use data to drive decisions for operation improvements
Performs research and analysis of healthcare and/or clinical data regarding network utilization and cost containment information using Excel, SQL Server as well as Tableau to demonstrate the results to determine appropriate actions
Performs research and assists in analyzing algorithms to determine health care expenditures and utilization patterns
Provides statistical data trends to medical management and underwriting
Combines IT capabilities with medical knowledge to determine trends, cost/benefit ratios, and forecasting of health care costs, medical management, and health economics
May also assist in the designing and implementation of systems and programming to analyze and report findings
Bachelor's degree in Computer Information Systems, Business Administration, or equivalent is preferred
Experience working with Tableau Desktop/Server
Minimum of 2 years of reporting, or programming experience
SQL experience preferred
Healthcare background a plus
Must possess strong organizational and analytical skills
Proficient in Microsoft Office Suite
Strong, clear, concise, and analytical written and oral communication skills
Site Operations Intelligence Mgr - Microsoft Digital Stores
Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we're looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we're the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.
As Site Operations Intelligence Manager, you will work across internal Site Operations teams to identify and drive key strategies and tactics to measure, track, and optimize web production operations across Microsoft Digital Stores and Microsoft.com. The role spans all global regions (US, APAC, EMEA, Americas), all categories (Office, Surface, X-box, etc.). A key part of the role is to work with our vendor partners to drive the right business outcomes, report on results and insights, and engage with the Site Ops Services for feedback and input. This role is also responsible for creating tracking and reporting mechanisms, as well as for generating actionable insights to feed back into the business. The ideal candidate has excellent web production and business analytics skills, with hands-on experience analyzing multiple data sets, developing actionable insights, and impacting and influencing other teams. A strong attention to detail and a passion for diving deep into key business metrics is key. The idea candidate is comfortable in a highly matrixed x-team environment and understands how to drive results through influence.
Key competencies include influence and impact, planning and coordinating, problem solving, and drive for results. We are looking for someone who is self-motivated, brings an optimistic, can-do attitude to work, can work both independently and in a collaborative manner, and works well across organizational boundaries.
Basic Qualifications (Minimum Requirements):
- 5+ years of experience in web analytics or digital production analytics
7+ years in data analytics and product intelligence at least 5 years specifically in web production with a major retailer or publisher
4+ years working in a highly-matrixed environment in a Fortune 1000 company.
Experience in analyzing and reporting on operational metrics within a Fortune 1000 company.
Previous experience synthesizing complex data into insights and presenting to senior executives.
3+ years' experience presenting to and developing reports to executive-level internal stakeholders.
Strategic thinker with an ability to advise and align leadership across various business goals
Adaptable, flexible, and able to deal with ambiguity associated with working in a fast paced and ever-changing environment
Strong individual with a talent for articulating a complex business story precisely and succinctly to senior leaders.
Superior judgment, team building, budgeting, executive presence, and the ability to work under continual deadline pressure required.
Informed sounding board for strategies, ideas, and organizational structure
Business savvy with the ability to understand a diverse set of business analytics to help the team meet or beat relevant business objectives and metrics.
Outstanding verbal and written communication skills
Excellent thought leadership, analytical, problem solving, and decision-making skills
A self-starter who has well developed competencies in developing retail strategies that drive customers
A proven track record of driving initiatives in an ambiguous and changing environment
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org.
Coordinate and partner with Site Ops Services and Platforms and Process teams to drive alignment and visibility around key strategies, tactics, and results.
Measuring, forecasting, reporting, analyzing operational data.
Work x-team to develop actionable insights around our operations
Define and drive vendor reporting
Build and execute processes for monthly reporting.
Oversee and monitor SLA of vendors
Apply deep understanding of operational metrics as well as functional understanding of web production to leverage data and insights to drive continuous improvement.
Platform - Enterprise Technology Operations - Sparc - Business Intelligence / Reporting Engineer
MORE ABOUT THIS JOB
What We DoAt Goldman Sachs, our Engineers don't just make things – we make things possible. Change the world by connecting people and capital with ideas.
Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions.
Want to push the limit of digital possibilities? Start here.Who We Look ForGoldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.The Goldman Sachs Reporting and Tools team within SPARC produces Business Intelligence dashboards and products for use by the wider Enterprise Technology Operations (ETO) organization. This team also assists in developing strategy for reporting by working with stakeholders and defining requirements and standards.
RESPONSIBILITIES AND QUALIFICATIONS
HOW YOU WILL FULFILL YOUR POTENTIAL• QlikView and NPrinting - design, develop, test and enhance dashboards and reports.• Work as part of a global team providing support and governance around reporting across the SPARC organization.• Utilize database knowledge and scripting skills to mine data for dashboard consumption.• Generate a deep knowledge of existing data, systems and tools across the organization (from a BI perspective)• Liaise with clients and work with a variety of stakeholders to gather business requirements, translating these specifications into technical solutions.• Provide input and solution design for transitioning the existing data and reports from legacy to new solutions• Evaluate, recommend, and steer towards building efficiencies and automation.• Strive for globally consistent processes at all times utilizing reporting to remove manual processes.• Design and develop business intelligence dashboards for the ETO groups to create efficiencies and use data to give management insights.SKILLS AND EXPERIENCE WE ARE LOOKING FOR• Good understanding of QlikView, the ability to write and debug code and produce professional business intelligence dashboards.• Proficient in at least one scripting language e.g. PowerShell, Perl, Python.• ETL creation and maintenance
Knowledge of Kibana, DASH or Elastic Search
Knowledge of relational databases and associated technologies.• Front end development proficiency desirable such as AngularJS, ReactJS.• High standards of Quality Assurance and the ability to ensure data and results are accurate.• Have strong attention to detail and be meticulous in reviewing large data sets.• Ability to learn and develop existing coding skills from reading books and online resources.• Awareness of new and existing technologies, architectures, and best practice.• Good verbal and written communication skills.• Must be able to efficiently document process and procedures.• Must be able to gather user requirements and work with stakeholders and clients of all levels.• Teamwork – This position involves not only working well with others within one team but with many groups globally.• Ability to manage multiple work streams and projects simultaneously in a high pressure environment where change is commonplace.• Ability to meet deadlines.• Ability to diligently follow standards and best practices for many different technology areas.• Adhere to the firm's basic business principles.• The individual must have at least 5 years of industry experience
ABOUT GOLDMAN SACHS
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. Â© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.
Special Operations Forces (Sof) Intelligence Integrator
The Ascendancy Group: Supporting great missions with great people
The Ascendancy Group Ethos:
Support great missions
Recruit, assess, select and retain the best people
Develop and maintain personalized relationships with our team
Financial reward is a byproduct of doing #'s 1 - 3 every day
As a Special Operations Intelligence Integrator, you will provide embedded and reach back support directly to SOF, developing intelligence products while coordinating the support packages provided to meet unit and subordinate element operational requirements.
We are currently seeking Special Operations Forces (SOF) Intelligence Integrators to serve on a unique, multi-discipline team assisting Special Operations Forces' (SOF) operational and tactical commanders, their staffs and their subordinate units with fusing operations and intelligence information in an effective, seamless process to enhance their effectiveness against threat networks that facilitate or employ Improvised Explosive Devices (IEDs).
The Team will ensure SOF assets are kept abreast of all current and emerging customer processes, methodologies, and Tactics, Techniques & Procedures (TTP) for attacking networks that utilize IEDs.
The SOF Intelligence Integrator will assist in developing processes that focus on developing SOF Situational Understanding of threat networks and enabling DOD, IA, and IC communities of action focused on dismantling, disrupting, and defeating those networks. The Intelligence Integrator will prioritize and categorize requests for support, conduct near- and long-term analyses of device and network-centric problem sets, fusing multiple intelligence disciplines to support the application of operational capabilities in order to facilitate disruption and defeat of threat networks that employ or facilitate IEDs.
The SOF Intelligence Integrator will focus on problem sets at the tactical through operational levels while applying a thorough understanding of ISR integration and the ops/intelligence fusion process to compile, collate, analyze and evaluate all sources of information (to include unevaluated intelligence and open source data) associated with IEDs and their employment/facilitation by terrorist, insurgent, or criminal networks.
The SOF Intelligence Integrator will work closely with other members of a multi-discipline team to identify capabilities and vulnerabilities of targeted enemy organizations, identify trends, patterns and key nodes and highlighting their relationships to the targeted enemy networks. The Intelligence Integrator must possess a thorough understanding of the intelligence process to compile, collate, analyze, produce, and evaluate all-source intelligence and provide subject matter expertise.
The Integrator must be able to provide guidance and mentorship to junior analysts and should be able to provide daily feedback to the team lead on product development. The Intelligence Integrator must also possess the ability to effectively communicate both orally and in writing.
The SOF Intelligence Integrator must have a strong operational background and experience in shaping intelligence products that support tactical or strategic goals set forth by the supported unit commander in order to create actionable target support packages. The Intelligence Integrator should also possess an understanding of IEDs as well as the local, regional, and global networks that facilitate IED construction, design, and usage.
Successful applicants will have documented experience working with multidiscipline operations/intelligence teams and familiarity with other elements of the DoD, the interagency and coalition partners.
The SOF Intelligence Integrator must have the ability to participate in and lead meetings, conferences, and engagements to exchange information, assist in making decisions, and/or provide updates. The Intelligence Integrator must have the ability to identify and analyze problems and generate recommended solutions based upon experience working with elements of the DoD, interagency and international elements.
This position may require recurring domestic and international travel to include deploying to combat zones.
The applicant may be called upon to support 24-hour watch operations.
Experience and Education:
Applicants must be fully deployable to the required theater of operations, wear uniforms as prescribed by the supported unit commander, and bear arms as prescribed by the supported unit commander.
This position requires the ability to obtain and hold a TOP SECRET clearance with SCI eligibility. (Resume must show that proposed employee currently holds a TS clearance with previous access to SCI level of information.)
Bachelors degree and more than three years of experience, or an Associates degree and five years of experience, or six years of work experience. We will also consider candidates with four years of directly relevant experience.
At least 5 years' experience in increasingly responsible positions in one or more military, academic or intelligence community functional areas.
At least 2 years' experience providing analytical support to one or more SOF units or commands.
At least 1 year of experience providing forward (deployed) support to one or more SOF units or commands.
Possess analytical experience at SOTF and higher.
You must possess the ability to effectively communicate both orally and in writing.
You will be able to provide daily feedback to the team lead on product development.
Be deployable to the required theater of operations, usually conducting periodic travel within CONUS and four-to-six-month deployments to OCONUS locations.
Willing to work rotating shifts if needed - that may include nights and weekends.
Post 9/11 experience conducting deployed intelligence analysis.
Prior experience providing direct deployed support to National SOF elements.
Bachelor of Science or Arts degree from an accredited college or university.
The SOF Intelligence Integrator should have the ability to perform tasks and provide training to support the client in the uses and capabilities of the following web-based intelligence tools, software, and databases: Multimedia Message Manager (M3), Tripwire Analytic Capability (TAC), NCTC Online, Terrorism Identities Datamart Environment (TIDE), Analyst Notebook /Palantir link analysis software, ArcGIS spatial analysis software, Google Earth spatial analysis software, and Microsoft productivity software and applications as needed.
The SOF Intelligence Integrator should have familiarity with the following methodologies: F3EAD, CALEB/IWA, Social Network Analysis and CARVER.
More than three years of experience conducting network analysis in support of attack the network operations - including counter-facilitation.
Experience providing direct analytical support to operations and providing direct analytical and targeting support to deployed SOF elements.
Deployed in-theater experience assigned to a SOF unit providing intelligence support to tactical and operational SOF.
Expert understanding of network analysis tools such as Analyst Notebook and Palantir.
Expert understanding of Intel-related databases such as M3, TAC, NCTC Online, TIDE, ICReach SIGINT database, Cultweave SIGINT database, PROTON SIGINT
Documented experience developing or maintaining a Common Intelligence Picture (CIP).
Experience providing direct analytical support to HUMINT operations.
Experience providing direct targeting support to deployed SOF elements.
The Ascendancy Group (TAG) is a relationship-based company that values trust, respect and high quality performance. We provide security and technical services to our government and private sector customers in support of great missions globally.
We are passionate about everything we do. One hundred percent of our government-focused teammates are former members of the Department of Defense, Federal Law Enforcement or Intelligence Community who still believe in supporting our nation. We offer like-minded individuals the opportunity to continue working in small teams on unique and challenging problem sets that further our nation's security.
If you possess the experience, qualifications and drive required for this position, please APPLY NOW for consideration.
Business Intelligence Analyst - Fixed Operations In Charlotte, NC At Sonic Automotive.
You're serious about your career, and rest assured you've come to the right place. At Sonic Automotive Inc., you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Serve as liaison between Fixed Operations business unit and the data/technical teams
Assist with Fixed Operations reporting needs
Active in participation in the following:
o Incident and problem management
o Change management team
o BT prioritization meetings
o SDLC team and process
Elicits technical requirements for the business process owner and business leads
Managers, documents and communicates change-to requirements
Consultant to the business process owner in reviewing the business case for a new system or enhancements to a current system
Networking with vendors and internal business units to facilitate the delivery of BT solutions
Facilitates meetings to work through technical issues as they arise
Tests delivered applications and insures they properly meet the requirements and solve the business needs
Responsible for the knowledge transfer to training and support resources
Assists in the onsite application implementation when needed
Able to work independently and manage and prioritize multiple ongoing project tasks
Effectively communicate status, changes, and issues to the relevant parties and stakeholders
Provide technical credibility to the organization and answer technical questions from the business
Able to conduct impact assessments and recommend technical solutions
Serve as the liaison between the business process owner and the IT development team
Accountable for the successful and timely delivery of all assigned project tasks
Involved in the resolution of production issues
Knowledge of automotive dealership parts and service processes
Strong SQL skills
Experience with transaction-based systems
Strong soft skills – verbal, written, collaboration and team building
Bachelor's degree and 2-3 years of BSA experience
Problem solver with the initiative to think critically to identify improvement opportunities
Demonstrated ability to organize, coordinate and execute on details
Demonstrated ability to effectively participate in multiple concurrent projects
Demonstrated ability to work effectively in teams and as an individual contributor
Intelligence Analyst - Investigations And Operations Support
Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech's Mission, Cyber and Intelligence Solutions Group is seeking an Intelligence Analyst to support our customer's investigation and operations support branch.
Responsibilities include, but are not limited to:
Provide general military intelligence analysis and organizational expertise dealing with threats to the U.S Army/DoD interests worldwide
Conduct all-source research and threat analysis of counterintelligence, counterterrorism, force protection, and information operations of foreign military forces and their operations, capabilities, activities and trends to support all-source intelligence and threat production, particularly in the areas of threats to U.S. Army and DoD equities
Provide support to counterintelligence investigation through liaison with Counterintelligence Agents and other members of the DoD and intelligence community
Provide record checks, data research and social networking analysis through the use of intelligence and law enforcement databases and search engines
Provide in - depth research regarding biographical intelligence in order to aid investigations, support subject interviews, and case development
Conduct research using social networking tools, digital mapping programs, and law enforcement database and research tools, to include Open Source (OSINT) and classified searches
Analyze intelligence information to assess developments, trends, and threat implications through comprehensive knowledge of intelligence threat analysis to include forecasting and/or other analytical methodologies
Analyze terrorist and Foreign Intelligence Entity (FIE) threats to U.S. Army Forces, programs and operations
Provide recommendations on techniques and innovative methods employed in threat analysis and protection
Research and analyze military, political, economic, technical and other developments within assigned areas to conduct valid threat assessments
Identify intelligence gaps and assist in the development of intelligence collection programs
Advise team leaders and chain of command on intelligence findings
Plan, coordinate, and synthesize research to prepare all-source intelligence products and responses
Ensure products fulfill DA, DoD, and national – level intelligence requirements
Brief intelligence assessments and positions to senior Battalion civilian and Army personnel
- Eight or more years of Intelligence Analysis experience
An active TS/SCI Security Clearance is required
Qualifications Requires ten or more years of experience Degrees Equivalent Experience/Education Years of Experience 08-10 years w/High School Diploma Position Type Full-Time Shift Day Overview For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.
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ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Waretime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accomodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accomodation please click email@example.com and provide your name and contact information.
© 2010 ManTech International Corporation. All Rights Reserved.
Intelligence Operations Specialist (Counterintelligence)
Help Requirements Conditions of Employment
Please refer to "Conditions of Employment."
Click "Print Preview" to review the entire announcement before applying.
Must be U.S. Citizens or U.S. Nationals
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
You must meet the following requirements by the closing date of this announcement.
Specialized experience: For the GS-14, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes:
- Conducting counterintelligence (CI) assessments, inquiries, and investigations; AND
- Applying insider threat or counterintelligence regulations, policies, and programs; AND
- Applying CI practices to Insider Threat Program (ITP) operations in order to identify, assess, and respond to insider threats.
Specialized experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:
- Conducting counterintelligence (CI) assessments, inquiries and investigations; AND
- Applying insider threat or counterintelligence regulations, policies, and programs.
We may select from this announcement or any other source to fill one or more vacancies.
Relocation expenses will not be paid.
This is a non-bargaining unit position.
CONDITIONS OF EMPLOYMENT:
A one year trial period may be required.
Must have, or be able to obtain and maintain, a Top Secret security clearance based on a Single Scope Background Investigation (SSBI).
Must be eligible for Sensitive Compartmented Information (SCI) access.
Must successfully complete a background investigation.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: Your application will be evaluated in the following areas: Technical and Communication. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A, B, or C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Although the veteran's preference requirements of Title 5 do not apply to this Title 50 appointment authority, it is OIA's policy that meeting the "veterans' preference" criteria ("preference-eligible") shall be considered a positive factor in OIA's selection process. In all cases, preference-eligibles on the certificate(s) will be considered. However, preference-eligibles do not "float" to the top of the list of referred candidates nor have extra points added to any numerical score, and selection of a non-preference-eligible does not require "passover" procedures.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.
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Background checks and security clearance
Resource Planning Sr. Specialist - Operations Intelligence
This position is responsible for the capacity forecasting and planning function for on- and off- phone work. This requires creating and managing the models for multiple diverse work types and functions. Reviews and trends key metrics such as Service Level, Turn Around Time, ASA, AHT, membership, productivity, at work/on prod, attrition, volume mix, on-shore vs. off-shore and the respective staffing requirements. Reviews results with matrix partners on a weekly and monthly basis, providing strategic direction on how to best leverage the staff going forward, reviews forecast results and provides recommendations on new hire, skill conversion and up-training needs. Understands skill sets, staff tenure, ramp time, and up-training requirements across functions and their impacts to resource needs, and is able to provide direction and solutions on how best to use staff in both excess and shortfall situations. Consistently ties recommendations to the respective budget and financial impacts to the organization.
This position is also responsible for identifying ways to improve the capacity planning modeling approach, find operational efficiencies, and improve cost margins. Responsible for ensuring that our Workforce Management outcomes enable proactive, accurate and timely business decisions, and provides transparency into what levers can be pulled to maximize opportunity with the excess/shortfalls in staff (barrier time, attainment, etc.). As an organization, this will result in tighter actual-to-forecast variances, which ultimately leads to better operating expense outcomes.
Requires solution-based strategic thinking to enable the business to operate as lean as possible without sacrificing quality or risking metric results
Complete monthly production cycle and analysis – reviewing and trending actuals; analyzing historical data and applying decision making skills to generate the most appropriate staffing forecast (takes into consideration excess/shortfall results and how best to leverage these to maximize financial position for the organization)
Support periodic capacity planning reengineering projects – improve existing models to allow for more effective business decisions regarding overall capacity; leverage business knowledge and relationships with functional leads to provide recommendations on how best to improve the modeling capabilities
Participate in monthly operating reviews with functional leads and other key matrix partners – communicate monthly results and the respective impact to the forecast; review recommendations on how best to utilize excess/shortfall positions and provide recommendations on adjustments needed to the forecast
Participate in capacity support meetings – hiring plans, inventory review, and short-term touch points – leveraging capacity knowledge to bring any thoughts, concerns or recommendations to the table; challenge, when appropriate
Perform ad-hoc analyses to respond to capacity-related questions from matrix partners
Meetings/communication with peers, leadership, and partners as needed
Expert Capacity Planner
3 years' experience creating capacity plans / detailed strategic operations plans
Proficiency with Genesis Interaction Decisions highly desired
BA degree or equivalent and at least 3 years of data analysis, experience developing analytics and data models.
Advanced MS Excel proficiency is required
Data management skills and/or project management experience required.
Proficiency in Minitab (or other statistical applications) is preferred
Healthcare Industry experience is highly desired. Experience with financial analytics is a plus
Exceptional verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, influence and partner across the organization.
Strong relationship building skills to collaborate with multiple matrix partners to help the organization understand forecasted and actual work volumes, productivity rates and staffing levels
Demonstrated ability to support multi-functional projects with minimal guidance.
Experience with Healthcare data and knowledge of end to end operations management strongly preferred.
Demonstrates presentation skills to prepare, deliver, and ensure understanding of information and processes across service operation audiences.
Demonstrated ability to support multi-functional projects and initiatives independently and act as the point of contact to drive initiatives.
Strong relationship building skills with face-to-face or telephonic/ video customer interaction
BlueWorks Live, Process Modeling, and/or Supply Chain Management experience preferred
Resource Planning Specialist - Operations Intelligence
The Resource Planning Specialist is responsible for queue monitoring, resource allocation, scheduling, and capacity planning for supported departments as well as data analysis required for projecting volume and productivity for supported work types.
Monitor real-time call/ transactions performance. Alert management to real time changes in levels of service and/or areas of risk and opportunity.
Identify opportunities for improvement of resource utilization and provide input on performance.
Analyze call volumes, arrival patterns, receipt trends and associated staffing requirements
Influence to achieve budgeted on production, occupancy, ASA, AHT, and Adherence through effective utilization of staff
Optimize skilling of agents and operators to ensure required service levels are met.
Monitor off production activities and approve based on established guidelines
Maintain and update NICE database for scheduling and forecasting purposes.
Manage NICE forecast process
Conducts schedule optimization and schedule bidding in accordance with established guidelines.
Receives and processes calls, Agent Web Station requests, and e-mails for scheduling needs and adjustments.
Identify and make recommendations relative to call, claims, transaction and staffing patterns
Schedule off production activities
Manage the implementation and coordination of the OMD capability within CCSE
Balance call center goals at network, site, queue, and account levels
Manage vacation allotments
Monthly/Weekly/Daily communication reporting and partnership with site as required.
Serves as a point of contact for questions on resource planning policies and procedures.
Manage business relationships and inter actions with site managers, directors, agents, etc.
Short/long term capacity analysis and recommendations
Maintain capacity plan for supported departments
3 years Workforce Management / Resource Planning experience preferred
Experience with Healthcare data and knowledge of end to end operations management strongly preferred
Working knowledge of NICEWFM (IEX)/Aceyus/Finesse/Cisco preferred
BA degree or equivalent work experience
Advanced Excel proficiency is required
Experience creating capacity plans or strategic and detailed operations plans preferred
Strong verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, influence and partner across the organization.
Strong relationship building skills to collaborate with multiple matrix partners to help the organization understand forecasted and actual work volumes, productivity rates and staffing levels
Demonstrated ability to support multi-functional projects with minimal guidance.
Demonstrates presentation skills to prepare, deliver, and ensure understanding of information and processes across service operation audiences.
Intelligence Operations Support
Administers and coordinates the facility security activities for an office or group.
1.Administers and coordinates the DoD security program and other related security activities for a large office or group to ensure compliance with government regulations and company policies and procedures.
2.Provides guidance to managers and employees regarding security regulations and procedures.
3.Participates in the development and implementation of security procedures in coordination with government agencies and company management.
4.Conducts security briefings.
5.Develops and conducts security-related training programs.
6.Investigates security violations and recommends corrective actions.
7.Maintains liaison with outside agencies.
8.Assists employees in acquiring personal security clearance when required.
9.May enter security information into automated system and develop related reports as needed.
10. Provides guidance and work leadership to less-experienced security staff.
11. Participates in special projects as required.
Bachelor's Degree in Business Administration or a related business discipline, or the equivalent combination of education, professional training or work experience.
5-8 years of related experience in facility or industrial security administration, preferably in the government contracting industry
Active TS/SCI clearance
Certification(s) per DOD 8570
Ability to commute to the Springfield, VA area
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. #ISDCJ #intelpractice
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