Order Dispatcher Chief Job Description Sample
Distribution Center Dispatcher
Receives and executes orders from the Transmission System Operations, GENCO System Operation Center or other authorized personnel and dispatches employees as described in the Electric Emergency Manual.
Responds to emergencies in accordance with company policies and procedures to minimize customer impact (SAIFI, SAIDI, etc.), taking all necessary actions to maintain system integrity by: sectionalizing, monitoring system conditions, or other appropriate action.
Uses distribution system tools and applications to monitors gas and electric systems. Takes action, documents and reports as required.
May monitors the operation of substations and distribution facilities in the company's electrical power system using SCADA in order to insure adequate transmission of electricity. Initiates emergency call tree action and routes information to appropriate departments and personnel (i.e. Field Operations Leadership, Corporate Communications, Key Account Manager, etc.).
Notifies proper personnel and dispatches company technicians on electric and gas trouble, and service calls.
Receives and dispatches all emergency Digger's Hotline requests throughout the company.
Follows prescribed company policies and procedures.
Must be able to work in a highly stressful environment and to be able to deal with multiple tasks and situations simultaneously.
Responds to after hour emergencies as required.
Performs other duties which are similar, related or incidental to this position.
Essential Duties and
- Dispatch drivers and vehicles for appropriate routes according to schedule
- Actively reviews completed work of drivers to ensure accuracy and compliance
- Relay information to drivers and supervising personnel to address questions, problems and advise of traffic issues, weather conditions, road closures and other hazards
- Arrange for necessary repairs to ensure vehicles are ready for operation
- Prepares daily route schedules
- Oversee all communications within specifically assigned routes
- Monitor driver locations and utilization in order to coordinate service and schedules
- Record and maintain files and records of all maintenance preformed
- Maintain all vehicles fuel cards and fuel logs
- Other duties as assigned
- Previous dispatch experience, preferable in the transportation industry
- Familiar with DOT regulations, FMSCA regulations and safety practices.
- Exceptional communication and listening skills.
- Ability to multitask
- Fast learner and self starter
- Computer proficient
- Strong organizational ability
- Ability to remain professional under pressure
Due to continued growth, Hobart Service is looking for an experienced Dispatcher to join their team.
This position is under the close direction of a Branch Manager. The selected candidate will perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. There will be frequent contact with Branch employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.
Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.
Schedule service calls to techs and supply information needed by Service Tech, and determine priorities to be assigned to service calls.
Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.
Maintain Inspection List, Automatic Scale. Wrapper and General Line.
Maintain File of Equipment.This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.
Train or cross train other employees as requested.
Follow up on completed service calls to verify customer satisfaction and promote service contracts.
Print out and mail invoices
Do 3rd party billing
Prepare quotes for repairs.
To be considered for this exceptional career opportunity you must have at least the following:
Accredited High School diploma, Business or trade school or GED
1-2 years of experience
Handle competing/multiple priorities
Microsoft Office products excel, Word, Outlook
Excellent verbal, written and interpersonal communication skills
Required to sit for prolonged periods of time
Extensive periods of time on phone
Lifting 50-75 lbs with or without assistance
Climbing up to 8 ft with ladder
Kneeling, squatting, bending, pushing/pulling
Exposure to noise, heat, cold, slippery, wet conditions
OT as required
If you are a Dispatcher who feels comfortable and confident with the skills mentioned above, please apply today!
Pre-employment screenings performed (which includes background checks and drug screening)
NO PHONE CALLS PLEASE
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
Customer Service Representative / Dispatcher
McLoughlin Plumbing & Heating Co. has been a leader in the plumbing, heating, and air conditioning service and installation industry in the Delaware Valley since 1964. Our Office is located in the Upper Darby Area.
This is a vital role in the customer's experience. Responsible for providing dispatch with great customer service by answering calls, resolving customer concerns and dispatching service technicians. We value our customers and employees. Come grow with us!
This crucial role requires a dynamic individual with great dispatch experience, customer service skills, as well as scheduling experience.
Schedule and dispatch technicians, equipment and/or service vehicles to appropriate locations, according to customer requests.
Monitor technicians locations using GPS to coordinate service and schedules.
Create work orders
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Record and maintain files or records of customer requests, work or service performed, charges, or any other dispatch information.
Minimum of 3-5 years experience as a dispatcher with customer service skills.
Excellent computer and phone skills
Highly organized with exceptional verbal and written communication.
Ability to build trust and demonstrate empathy.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Must have the ability to multi-task and solve problems in order to meet customer's needs or issues.
Great starting salary - $21 an hour - DOE
Health/Dental/Vision Insurance (100% paid for employee by company after 90 days)
401K Retirement Plan with Company Match After 1 year with company
Purpose of Role:
The primary role of the Chief Pilot to provide guidance and leadership with regards to Pilots, Flight Attendants and Dispatchers in the safe and efficient execution of air transportation in support of Lowe's Companies, Inc. and its subsidiaries. Operational guidelines are outlined in The Lowe's Companies, Inc. Flight Operations Manual (FOM), and this candidate must comply with mandatory FAA rules and regulations.
Makes decisions involving general business issues, budgetary control, crews and aircraft assignments with regards to the Aviation Department
Develops strategies, policies, and programs for the allocation of flight crew resources to meet company needs and maximize utilization
Monitors the aviation industry through benchmarking and evaluation of peer departments. Remains informed and ensures compliance with the latest develops concerning Federal, State, local and foreign regulations affecting operations
Establishes and administers corporate policy for use of outside air charter operators
Assists with monitoring overall operations to ensure the highest levels of safety while promoting the Lowe's Aviation Safety culture in all aspects of the aviation department
Develops and manages the annual operating expense and capital budgets for the aviation operations function
Provides leadership to members of the operations team, including appropriate performance management and robust development of all team members through effective delegation, coaching and training.
Develops, coordinates and implements necessary security measures to ensure the safety and security of all aircraft, facilities and passengers
Assists the Safety Manager in the implementation of the Company's Emergency Response Plan in the event of an aircraft accident or incident
Assumes flight duties regularly and acts as Pilot-in-Command ensuring safe and efficient service to passengers while monitoring the standardization and procedures of flight crews
Ensures crew scheduling complies with flight and duty time limitations
Ensures appropriate pilot staffing levels per aircraft type based upon company utilization and demand
Recommends and coordinates the acquisition of new aircraft and the active oversight of aircraft completion and entry into service
Acts as department head in the absence of the Director of Aviation
Assumes any duties delegated by the Director of Aviation
Required Education and Experience:
Bachelor's Degree in Aviation
Airline Transport Pilot Certificate (ATP)
Airplane Multi-Engine Land Pilot Certificate
Appropriate Type Rating (Preferred)
Second Class Medical (First Class for International Flights)
5,000 Hours Total Flight Time (Min)
2,500 Hours Multi-engine
1,000 Hours Jet
Experience as a Check Airman/Evaluator
No FAA accidents/incidents
We are looking for a Dispatcher (Operations Coordinator) to communicate daily transportation activities to the team to ensure service and delivery goals are achieved on time. To be successful, you will thrive on having multiple tasks at a time and are an expert organizer.
Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries.
Handle all customer call-ins and updates customer on expected delivery/service times (ETA's). Makes outgoing calls to customers regarding locked gates, missed services, etc.
Keep Operations Manager updated on issues and resolution of issues.
Support drivers telephonically/radio during reported emergencies and provides appropriate resources to assist with issues.
Work with customer service department on scheduling deliveries or services.
Review driver manifests at end of day to ensure that pencil notes have been documented and works with drivers to capture delivery/service information.
Conduct route check in to ensure that all information on manifest is accurate and complete so that it can be posted properly. Post route & pick-ups and deliveries. Sequences routes & pick up and deliveries as needed.
Special/Other projects as assigned by management.
In order to be successful at this job, here are some SKILLS you should have:
Decision Making and Problem Solving
High school diploma or general education degree (GED) and/or training; or equivalent combination of education and experience.
At least 2 years experience in dispatching with emergency services, logistics, waste or transportation field
|Job Title:||Security Dispatcher|
Fusion HCR is in need of a 2nd and 3rd shift Security Dispatcher
Start: ASAP End: 3 months
Shifts: 2nd and 3rd
Education Minimum Level of
High School completion / GED Licensure/Certification/Registration Desired-Private police training/ Ohio Police Officer Certification
Experience Minimum Level of Experience Required: No prior job-related work experience Preferred experience: Previous experience in law enforcement as dispatcher desirable.
Responsible for dispatching Security calls, completion of dispatch log sheets, and the card access system. Assists patients, visitors, and employees by giving directions, over the phone, accurately. Controls parking and entrances to hospital by use of the Matrix card access system.
Deputy Chief Information Officer (Cio) - Infrastructure (Public Safety Communications)
PN#19257 DEPUTY CHIEF INFORMATION OFFICER (CIO) - INFRASTRUCTURE (PUBLIC SAFETY COMMUNICATIONS)
Workdays & Hours: Monday – Friday, 8 am – 5 pm*
- Subject to change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The purpose of this position is to manage the technology strategy and operational performance of the Houston IT Services Department Public Safety Communications Division. Responsible for citywide Public Safety Communications infrastructure platforms, including one of the nation's largest P25 mobile and base-station radio systems as well as 911 Computer Aided Dispatch and related public safety applications and systems.
Develops plans for platform evolution, system expansion, upgrade, operation and maintenance. Identifies changes and trends in wireless communications and public safety technologies, and interprets their meaning to business stakeholders. Drives innovation and strategic solutions by providing value propositions to business stakeholders.
Functions as IT Advocate to align enterprise technology strategy to support business objectives for all Public Safety line business departments, including Houston Police Department, Houston Fire Department, Department of Homeland Security, Office of Emergency Management, and others. Proactively seeks grant funding, and manages grant-funded public safety technology initiatives.
Often serves on local, state, and national committees in pursuit and support of interoperability and advanced technologies designed to improve the lives of citizens and effectiveness of first responders.
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.
Operates a motor vehicle. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Ability to pass and maintain federal security clearances.
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
A Master's degree in Computer Science, Management and Information Systems (MIS), Engineering, or a closely related field may be substituted for up two (2) years of the experience requirement.
At least twelve (12) years of experience of progressively responsible management roles for a department or enterprise IT environment that includes five (5) years managing a technology team.
A valid Texas Driver's License and compliance with the City of Houston's policy on driving (AP 2-2).
Preference will be granted to applicants with:
A strong background in public safety communications.
Experience with managing diverse technical teams in a public safety communications and Land Mobile Radio.
Experience in an IT environment with a Police/Fire/EMS organization.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
SAFETY IMPACT POSITION YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 36
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm. For application status inquiries please contact (832) 393-6069.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. If you need special services or accommodations call TTY 7-1-1.
EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Who Are We
FloHawks offers residential, industrial, and commercial customers in the Puget Sound one-stop shopping for a diverse range of sanitary services, including: septic, plumbing, and drain cleaning. FloHawks has earned a reputation over the years both regionally and nationally (even internationally) as a premier provider of services in its industry. This is made possible by FloHawks dedicated professionals, who work passionately 24/7 to provide their customer with innovative solutions, service, and products.
What Are We Looking For
FloHawks has an immediate need for a Dispatcher to join its team. The Dispatcher will be responsible for the following duties:
Coordinate the daily activities for all drivers, ensuring productivity and quality
Continually improve dispatch efficiencies
Ensure requests, complaints, and concerns are handled timely and efficiently
Maintain and enforce safety standards including hours of service
Maintain schedule for weekend and on call drivers as needed
Who Are We Looking For
The ideal candidate will have a dispatching experience for a large multi division service company. In addition to these minimum requirements, FloHawks would prefer candidates with:
Computer and office technology skills
Excellent communication skills
Experience using multi line phone systems
Why You Should Work For FloHawks
In addition to a competitive pay, FloHawks offers paid leave as well as excellent medical, dental, and vision plans. FloHawks is also committed to the growth and development of its employees' offering on the job training, room for advancement, and a unique Lifelong Learning Program. In return for its employee's commitment and dedication to providing industry leading products and services, FloHawks also reinvests 20% of its annual net profits into employees in the form of performance bonuses and provides supervisors and managers the opportunity to become shareholders.
Northwest Cascade is an equal opportunity employer. Job offers made by Northwest Cascade Inc. will be contingent upon successful completion of a physical examination, drug screen, and background check, as applicable.
E-911 Dispatcher - Trainee
Applicants must be 18 years of age.
To receive emergency calls and dispatch appropriate emergency response services. This is specialized work in receiving and dispatching emergencies as well as routine calls in the Armstrong County 911 Center for the citizens of Armstrong County.
Duties include, but are not limited to;
Receives emergency calls for assistance. Obtains accurate information regarding the nature/location of emergency. Dispatches appropriate services. Interacts with local police departments, ambulance services, state police and volunteer fire and rescue departments. Conveys emergency medical dispatch information. Process requests and provides information for CLEAN/NCIC. Maintains accurate and complete documentation. Monitors, maintains and responds to in-house alarms. Maintains confidential files and procedures records and log sheets for department. Operates computer and technical equipment and provides basic equipment maintenance. Processes various forms, reports and other department paperwork. Keeps updated on all policies, procedures and regulations. Monitors weather conditions. Knowledge of DPS policies and procedures and ability to retain and recall these procedures. Must be a resident of Armstrong County.
High school diploma or equivalent, plus additional training in computers and emergency medical services or police and fire training.
0-2 years of dispatching experience is preferred. Must be certified in CPR, Class “C”, or any acceptable combination of experience and training.
Armstrong County considers qualified applicants for all positions without regard to race, color, religion, national origin, sex, age, ancestry, service animals, familiar status, veteran status, gender, non-job related disability, or any other legally protected status.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!