Orland Park Job Description Sample

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.

Some of the functions the Customer Service Associate will perform:

• Embodies our values: Adventure Guides, Serve Others and Own It

• Assists in fostering an energetic and positive working environment

• Frequently communicates with customers via phone

• Partners with all team members to create an easy transaction and great in home delivery service

• Develops strong relationships with customers who shop with us in-store and online

• Listens to the customers' needs and presents possible options

The Ideal Candidate will have, among other skills and abilities:

• High school diploma or general education degree (GED); or equivalent combination of education and experience

• Ability to read, write and comprehend simple instructions, short correspondence, and memos

• Ability to effectively present information in one-on-one and small group situations to customers and team members

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Demonstrated ability to handle customer calls displaying good phone skills

• Track record of serving others and putting team goals first

• Owners mindset; takes ownership over everything within scope of responsibility

• Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job

• Proactive approach; identifies and solves problems

• Adaptability; flexible to shifting priorities and a changing environment

• Desire to continuously improve

If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

Increases customer loyalty, enhances the in-store experience and creates a positive shopping environment for Kohl's customers. Uses the latest technology to guide the operations team to be flexible, fast and accurate.

ACCOUNTABILITIES

• Delivers the highest level of customer service supporting Kohl's "Yes We Can" culture through effective problem solving

• Ensures customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders

• Evaluates and assesses workforce needs, able to lead work efforts and direct team members

• Advocates and executes all Kohl's customer service programs

• Follows Kohl's best practices and standards

• Effectively uses Kohl's tools and technology to plan, communicate and share information with team members

QUALIFICATIONS

REQUIRED

• Ability to lift 50 pounds on an occasional to frequent basis

• Ability to spend up to 100% of work time standing or moving about the departments within the store. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis

• Adherence to Kohl's policy and procedures is required

• Regular attendance

• Self motivated and ability to problem solve

• Effective verbal and written communication skills

• Basic math and reading skills, legible handwriting and attention to detail

• Ability to work as part of a team and interact effectively with others

PREFFERED

• Prior retail experience

• Comfortable with the use of technology consistently while performing the required tasks

Overview

hey! we see you… a bright, talented, caring person that wants a retail career with MORE but "more what" exactly??

more caring…a community whose sole mission is to help our customers with health & well being

more impact…knowing everyday YOU made a difference in someone's life

more learning…we want you to learn so we pay for knowledge. the more you learn, the more you earn!

we are on the lookout for someone special to fill the MOST important role in our company, our Health Enthusiasts. Health Enthusiasts carry out the Vitamin Shoppes mission every single day in our stores, to support our customers on their personal journeys to better health.

the MUST haves…
1- a knowledge seeker with a can do attitude, and a big heart
2- not be afraid of a little register action & product sampling
3- share our passion for healthy living
4- care for our customers so they will leave our store, not only with a full bag but, also feeling they took a positive step on their journeys of health and wellness.

our part of the deal…
1- a healthy discount on our amazing products
2- the opportunity to advance within our great company
3- commitment to investing in your learning
4- continual feedback to help you learn and grow

Well, what are you waiting for? If you think you have the chops to be a Health Enthusiast at The Vitamin Shoppe we want to hear from you!

Job Summary:

The Health Enthusiast (Associate) is instrumental in providing an outstanding Branded Customer Experience (customer service) to customers. This is accomplished through performing operational duties that drive sales through product knowledge, merchandising, register functions, store cleanliness, and other related duties. Health Enthusiasts represent the Vitamin Shoppe brand to our customers. Health Enthusiasts must be courteous, efficient, and able to engage in selling techniques with customers so that their needs and expectations are met or exceeded. This position is essential to the environment of health and wellness that the Vitamin Shoppe Inc. represents.

Responsibilities

• Deliver the Branded Customer Experience (customer service) and drives sales by providing unmatched service. Through shifting priorities and tactics Health Enthusiasts will engage and meet the customer demands delivering friendly and prompt service to minimize wait time.

• Use product knowledge, product information and available resources to educate customers and assist them in making product selections that are right for them.

• Support sampling regiment through customer engagement.

• Participate in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Complete Learning Path and Vitamin Shoppe University training activities in established timelines.

• Maintain professional and courteous relationships with customers, co-workers and management fostering a positive work environment and embraces diversity.

• Collaborate with the store team to understand, support and achieve established sales goals and objectives. Participate in donation drives identified by the Customer Support Center.

• Promote growth and sales by creating and maintaining internal/external community outreach relationships within the local community. Establish an active sampling regimen through customer engagement.

• Perform regular maintenance; clean shelves, baskets, backrooms, front sidewalks, bathrooms, windows and floor according to company policy as directed by the management team.

• Assist in unloading stock, stocking shelves, checking products against invoice, sorting and distributing stock, pricing merchandise, cleaning fixtures and displaying product.

• Aid the management team in the implementation of merchandising and operational procedures. Perform category maintenance by rotating products according to the company's product rotation policy. Identify damaged and expired product .Execute and ensure product is set to Planogram.

• Operate the cash register and execute customer transactions efficiently. Total price, tax, and shipping and handling charges accurately. Fully understand register functions, and balance the cash register at the end of each shift or as scheduled. Adhere to and verify bank deposit process along with the Manager on Duty.

• Aid the management team in ensuring the Vitamin Shoppe Healthy Award Club program is consistently promoted and customer information, including email is captured and accurate.

• Follow Loss Prevention standards as implemented by the Vitamin Shoppe.

• Adhere to assigned work schedule, responsible to promptly clock in/out and approve timecard during last shift worked. Adhere to personal appearance policy.

• Follow management direction in completing other duties as required.

Other Functions:

Flexibility to work in another location depending on the company's business needs.Performs other duties as required.Qualifications

Education/Certification:

High School Diploma or GED or equivalent combination of experience and instruction. Supplement knowledge/education is preferred, but not required.

Required Knowledge:

Understanding of professional sales procedures and customer service

Knowledge of cash register functions and processing payment.

Passion for health, fitness, and nutrition.

Experience Required:

One-year retail sales experience preferred.

Skill and Ability:

Excellent communication skills in selling products.

Interpersonal skills in dealing with all customers in a friendly, courteous, and polite manner.

Able to use 10-key, cash register, and related business equipment.

Flexibility to work nights and weekends.

Computer skills

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Operations Associate

• Orland Square Mall

Location: Orland Park, IL, United States

• Orland Square Mall 3 Orland Sq Dr

Job ID: 1043734

Date: February 18, 2019

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

The Operations Associate's role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the a team to perform functions prior to store opening.

Responsibilities

• Customer Service – You're maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.

• Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!

• Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.

• Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.

• Backroom standards: You keep the stockroom safe, clean, and organized .

• Omnichannel: You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.

• Merchandise strategy: You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.

• Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Skills and Characteristics:

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

• Work experience- 1-2 years retail experience

Job Title: Operations Associate

• Orland Square Mall

Location: Orland Park, IL, United States

• Orland Square Mall 3 Orland Sq Dr

Job ID: 1043734

J.C. Penney Company Inc.

Plano, Texas

Job Overview:

The Security Guard's primary responsibility is to deter theft, communicate suspicious activity to the Asset Protection/Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Security Guard is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here.

In a Flex (Flexible Work Team) position, you'll design your own schedule each week by selecting your shifts from those available in your area or zone. While you won't have assigned shifts or guaranteed hours each week, you'll have maximum flexibility to earn money – and a generous employee discount - around your personal schedule.

On key days or peak shopping times, however - like a One Day Sale or the week leading up to Valentine's Day – you will be assigned a shift. These assigned shifts are based on preferences that you set and update periodically during the year.

Essential Functions:

• Successfully complete all Asset Protection/Loss Prevention training requirements including CPR and First Aid and maintain personal certifications as required by law

• Monitor high shortage areas such as receiving and jewelry as needed; may perform audit functions

• Use two-way communication devices to maintain contact with Store Detectives to ensure store safety

• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Asset Protection/Loss Prevention Manager

• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence

• Regular, dependable attendance and punctuality

QUALIFICATIONS:

Education/Experience:

High School Diploma or equivalent. Some college is desirable. Completion of Store Agent Training program required upon assignment to position.

Communication Skills:

Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written and verbal communication skills.

Physical Demands:

This position involves regular walking, standing, hearing, and talking. Extended periods of sitting are also involved.

Some kneeling, stooping, crouching, or crawling may be involved. Involves moving and/or lifting at least 30 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Ability to use restraints in an apprehension. Ability to sustain long periods of time enclosed in surveillance areas. Involves close vision, color vision, depth perception, and focus adjustment.

Other Skills:

Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful and hostile situations.

Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Home Commission Associate

• Orland Square Mall

Location: Orland Park, IL, United States

• Orland Square Mall 3 Orland Sq Dr

Job ID: 1079703

Date: October 12, 2018

Job Description

General Description

J. C. Penney Company, Inc., one of the nation's largest apparel and home furnishings retailers, is on a mission to ensure every shopping experience is worth the customer's time, money and effort. Whether shopping jcp.com or visiting one of over 850 store locations across the United States and Puerto Rico, customers will discover a broad assortment of products from a leading portfolio of private, exclusive and national brands. Supporting this value proposition is the warrior spirit of over 100,000 JCPenney associates worldwide, who are focused on the Company's three strategic priorities of strengthening private brands, becoming a world-class omnichannel retailer and increasing revenue per customer.

Job Description

As a commission associate in our home department, you are accountable for driving customer service to achieve profitable sales growth by combining in-depth product knowledge and passion for service to build clientele and to drive sales.

Responsibilities

• Customer Service & Sales – Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Covers care/protection plans and suggests additional products to customers.

• General Operations – Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays uptodate with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendorprovided training and skill practice.

• Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity and attendance

Skills & Experience

To achieve success at JCPenney, a home commission associate will possess the following:

• Drives Results

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.

• Builds Ownership – Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.

• Drives Intensity

• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.

Job Title: Home Commission Associate

• Orland Square Mall

Location: Orland Park, IL, United States

• Orland Square Mall 3 Orland Sq Dr

Job ID: 1079703

J.C. Penney Company Inc.

Plano, Texas

Job Description:

First Year Tax Professional

Seeking seasonal Tax Preparers who want to grow their career and be a part of our network of expert professionals who enjoy serving clients with diverse tax needs.

We offer competitive pay, flexible schedules, advanced tax training, and career advancement opportunities.

H&R Block is the industry's largest consumer tax services provider¹ and we have been focused on client service for over 60 years.

Apply today using any device at www.hrblock.com/careers > Tax Office Jobs

Tax Professional duties include:

• Conducting face-to-face tax interviews with clients

• Preparing complete and accurate tax returns

• Generating business growth, increasing client retention, and offering additional products and services

• Providing IRS audit support

• Support office priorities through teamwork and collaboration

Minimum Qualifications

Required Skills & Experience:

• High School Diploma or equivalent

• Ability to effectively communicate in person and in writing

• Experience working in a fast-paced environment

• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course²

• Must complete 18-hour continuing education requirement and meet all other IRS and applicable state requirements

Preferred Skills & Experience:

• Sales and/or marketing experience

• Previous experience in a customer service environment

Bilingual candidates strongly encouraged to apply!

H&R Block is an equal opportunity employer.
1 Based on annual revenues for sales of tax preparation products and services.
2 Enrollment in, or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment.

Hair Stylist

• Orland Square Mall

Location: Orland Park, IL, United States

• Orland Square Mall 3 Orland Sq Dr

Job ID: 1064759

Date: October 12, 2018

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

Job Description

At The Salon by InStyle & jcp salon, we strive to unlock the potential of America's top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride and respect!

We offer cutting edge, industry-leading benefits:

• Flexible scheduling*

• Set your own service pricing

• Up to 70% commission based on performance

• Benefits including a storewide associate discount, medical, dental, paid time off, and 401(k)

• Artistic paid training

• 10% retail commission with a service

• Up to $1,000 bonus for qualified candidates

• Client acquisition programs

• Diverse career paths

• For Master Designer level and above. Applicable for Sr. Designer level and above. †For full-time, benefit eligible associates.

Come be a part of a team that is changing the face of the salon industry. We are looking for professionals who want to join us as a force of change—individuals who will strive to know their clients and their expectations better than ever before, and are driven to respond in a timely fashion by listening and interacting.

What We Look For

• Professional styling services

• Self-motivation

• Ability to build a fan base

• Ability to partner with salon team members

• Flexibility

• Willingness to participate in a learning environment

• A passion for the beauty industry

• People skills

Our professionals ensure a superior client experience by determining the client's needs and providing services including the latest cuts, the best finishing, and the industry's top chemical services.

Qualifications

• License- You must maintain a current cosmetology license in the state you are applying

• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Our passion for hair is stronger than ever, so we've turned styling into an exciting, rewarding career—and so can you. Start your future at http://jobs.jcp.com

Job Title: Hair Stylist

• Orland Square Mall

Location: Orland Park, IL, United States

• Orland Square Mall 3 Orland Sq Dr

Job ID: 1064759

J.C. Penney Company Inc.

Plano, Texas

Asset Protection Service Associate

• Orland Square Mall

Location: Orland Park, IL, United States

• Orland Square Mall 3 Orland Sq Dr

Job ID: 1077055

Date: January 10, 2019

Job Description

General Description

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store.

Responsibilities:

• Customer Service

• Greets and assists customers in finding products and delivers outstanding customer service

• Demonstrates WORTH behaviors consistently

• Partners with other team members when additional support is needed

• Shrinkage & Safety

• Provides a strong visual presence on the sales floor to deter theft

• Drives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the system

• Participates in company Asset Protection and Safety programs and enforce standards as they relate to safety and security

• Maintains, supports and communicates awareness programs in store

• Coaches and trains all associates on the Store Shrink Action Plan

• Maintains a fair and consistent set of standards using excellent judgment and discretion

• Documents significant theft incidents and preventions

• Reports infractions of company policy to Asset Protection and/or store management

• Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as needed

• Performance Standards

• Supports company shrink and safety initiatives

• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendance

Skills and Characteristics:

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Ownership: Provide great customer service; cooperate and build positive,

inclusive and respectful relationships; take accountability for your actions and outcomes

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Job Title: Asset Protection Service Associate

• Orland Square Mall

Location: Orland Park, IL, United States

• Orland Square Mall 3 Orland Sq Dr

Job ID: 1077055

J.C. Penney Company Inc.

Plano, Texas