Passenger Service Representative I Job Description Sample

• Electronic check-in of passengers for domestic and international travel.

• Verification of documents for international and domestic flights.

• Assign passenger seats.

• Ensure correct boarding passes are provided to each passenger for the assigned flight.

• Verify ticket and seat reservations.

• Match manifest to on-board count.

• Announce arrivals and departures as necessary.

• Provide information to passengers/customers as requested.

• Connect/disconnect Jetway/stairs as necessary.

• Assist with baggage tagging and baggage claim reports.

• Maintain current knowledge of all flight times during designated shift.

• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.

• Perform other duties as assigned

ESSENTIAL JOB FUNCTIONS

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:

• Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

• Regularly lift and/or move up to 50 pounds.

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

• Read, write and fluently speak and understand the English language.

• Read and comprehend simple instructions, short correspondence and memos.

• Write simple correspondence.

• Effectively present information in one-on-one and small group situations to customers, clients and employees.

• Apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Deal with problems involving several concrete variables in standardized situations.

• Wear uniform and insignia as prescribed by the Company.

• Report to work in a regular and timely basis.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

High school diploma or general education degree (GED) plus three (3) to six (6) months related experience and/or training, or equivalent combination of education and experience. Good communication and customer service skills needed. Work effectively under pressure. Ability to learn and apply computer skills. Must successfully complete Company's PST program.

Equal Opportunity Employer M/F/Disability/Vet

• Electronic check-in of passengers for domestic and international travel.

• Verification of documents for international and domestic flights.

• Assign passenger seats.

• Ensure correct boarding passes are provided to each passenger for the assigned flight.

• Verify ticket and seat reservations.

• Match manifest to on-board count.

• Announce arrivals and departures as necessary.

• Provide information to passengers/customers as requested.

• Connect/disconnect Jetway/stairs as necessary.

• Assist with baggage tagging and baggage claim reports.

• Maintain current knowledge of all flight times during designated shift.

• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.

• Perform other duties as assigned

ESSENTIAL JOB FUNCTIONS

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:

• Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

• Regularly lift and/or move up to 50 pounds.

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

• Read, write and fluently speak and understand the English language.

• Read and comprehend simple instructions, short correspondence and memos.

• Write simple correspondence.

• Effectively present information in one-on-one and small group situations to customers, clients and employees.

• Apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Deal with problems involving several concrete variables in standardized situations.

• Wear uniform and insignia as prescribed by the Company.

• Report to work in a regular and timely basis.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

High school diploma or general education degree (GED) plus three (3) to six (6) months related experience and/or training, or equivalent combination of education and experience. Good communication and customer service skills needed. Work effectively under pressure. Ability to learn and apply computer skills. Must successfully complete Company's PST program.

Equal Opportunity Employer M/F/Disability/Vet

Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?

Passenger Service Agents provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle and American Airlines. Passenger Service Agents complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.

Passenger Service Agents escort passengers from the terminal to and from the aircraft ensuring a safe path at all times. Additionally, Passenger Service Agents complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability and in-flight supplies. Determine flight close-out time, prepare, complete, and check various flight forms for accuracy.

Job Requirements

In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise. The agent is required to check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning. The agent is also required to meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs. It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area. Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting.

Position Requirements

• Minimum age: 18

• High school diploma or GED equivalent

• Valid state driver's license may be required by some airport authorities

• Willing and able to work rotating shifts including nights, holidays, weekends, and days off

• Flexible to work additional hours with short notice when operationally necessary

• Possess the legal right to work in the United States

• Must be able to read, write, fluently speak, and understand the English language

Additional Position Details

• Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.

• The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law.

• Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

• Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.

• This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Travel

None/Not Specified

An Agent Passenger Service performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management.

Required Skills

• Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight hour shift.

• Ability to stand and walk for an eight hour shift.

• Hear and respond to customers.

• Ability to speak and be understood in giving directions/information to passengers.

• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.

• Ability to count money.

• Ability to lift up to 70 pounds (31.9kg).

• Ability to judge distance.

• Must be willing to wear uniform and insignia as prescribed by the Company.

Personal appearance and grooming that will present a favorable corporate image.

Reports to work on a regular and timely basis.

Required Experience

BILINGUAL SPEAKERS PREFERRED

High school diploma or equivalent preferred. Computer experience necessary. Demonstrates qualities of leadership, initiative, and judgment. Excellent interpersonal and communication skills required. Must have ability to work under pressure. Must be able to lift up to 70 pounds (31.9kg). Ability to work weekends (ie. Friday, Saturday, Sunday), holidays, and days off. Must be able to read, write, speak and understand the English language.

Major Functions

NOTE: THIS IS A CONTRACTED POSITION. THE SELECTED CANDIDATE(S) WILL BE EMPLOYED THROUGH A THIRD PARTY VENDOR AND WILL NOT BE ELIGIBLE FOR COUNTY OFFERED BENEFITS.

The Daytona Beach International Airport is seeking a Passenger Service Supervisor. This position is Part -Time (10 hours per week, Mondays and Thursdays, no nights or weekends). It is located at the Daytona Beach International Airport and will be responsible for overseeing and ensuring that consistent quality service is provided to customers at all designated areas (Check-in; Gates; Arrivals Hall; Special Handling etc.) that are consistent with Sunwing Airlines high service standard policies and procedures. The timely and efficient service provided should be in accordance with agreed Standard Operating Procedures, as well as, safety and security standards set by International Civil Aviation Organization (ICAO) and Local Airport Authorities.

Note: Position requires out of town travel for training purposes.

Illustrative Duties

NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position).

• Ensure allocated flights are opened/closed and edited as per the defined configuration and the airline specific requirements.

• Delegating agents accordingly.

• Ensure counter signage is displayed correctly.

• Reconcile the flight at closing to ensure all no-shows and go-shows are accurately reflected in the DCS.

• Control flights (where applicable) through the various DCS by assessing passenger load and amending levels for No Recs/Go Show; staff acceptance; upgrading and downgrading according to the airline specific requirements.

• Reconcile and handle any cash sales (Stand-by tickets, baggage sales etc.).

• Complete administrative reports on a flight basis.

• Good written and spoken communication skills (Reporting/Communicating with Airline HQ).

• Display excellent customer service skills; team work and understanding to achieve customer satisfaction. Strive as part of a dedicated team to avoid complaints and earn compliments. Ensure excellent discipline and grooming standards are displayed at all times while on duty. Always adhere to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.

• Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty or local airport authority.

• Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.

• Ensure that the handling requirements of the various categories of passengers (e.g. unaccompanied minors; young passengers; wheelchair; elderly and passengers with special needs etc...) have been met and that special services and facilities are provided to meet any special services requirements by the customers.

• Conducts trailer towing.

Minimum Requirements

• Graduation from high school diploma or obtained a general education degree.

• Must possess and maintain a valid Florida driver's license at time of appointment.

• Ability to operate and communicate clearly on airfield and portable radios.

• Operate motor vehicle in all driving conditions without restriction.

• *Note: Applicable certificates must be attached to your application.

NOTE:

Successful applicants will be contacted by telephone or e-mail for an initial interview to discuss skills and details of the position. After initial interviews, the selected candidate will need to fill out and complete an application for employment, Airport ID application, submit fingerprints and driver's license for a full Criminal History Records Check (CHRC) and driving license validation check. The application and screening process may take between 1 and 3 weeks to complete pending the results of background checks and screening.

NOTE: THIS IS A CONTRACTED POSITION. THE SELECTED CANDIDATE(S) WILL BE EMPLOYED THROUGH A THIRD PARTY VENDOR AND WILL NOT BE ELIGIBLE FOR COUNTY OFFERED BENEFITS.

Knowledge, Skills & Abilities

• Able to work well with DCS system (Good computer skills).

• Experience with World Tracer / DCS Systems.

• Able to work flexible hours (Early Mornings/Extend in delay situations).

• Able to lift/handle a bag with a max of 32KGS.

• Able to make announcements in a group setting (Gates/Arrivals Hall).

ADA REQUIREMENTS

Physical Demands: Ability to talk and hear. Visual acuity (peripheral vision, depth perception, color acuity). Able to lift and carry, push, pull, up to 75 pounds, walk, reach, handle, finger dexterity

Environmental Demands: Extended periods of standing . Ability to tolerate extended periods in inclement weather including high heat and humidity, wind, rain and cold. May be exposed to chemicals, insects, odors, dust, fumes, noise, and vibration.

Mental Demands: Ability to read and comprehend reports, safety instructions, memos, letters, product directions, work orders, financial statements. Ability to write instructions, directions, procedures, memos, reports. Ability to perform basic math and arithmetic. Ability to understand and speak clearly and concisely to relay information to other workers. Ability to identify and resolve problems. Ability to analyze data and develop conclusions.

Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce.

Cedar Crest is a 130-acre senior living campus located in Pompton Plains, NJ. Our team members enjoy the opportunity to work in a vibrant community situated in the rolling hills and scenic valleys of historic Morris County.

For professionals dedicated to helping seniors live life to the fullest, Cedar Crest provides a rewarding alternative to the typical retirement community career. Our team members help each resident achieve the most active and independent lifestyle possible. In fact, almost everything our residents need can be found on campus or nearby. There is an abundance of amenities available, as well as hundreds of clubs and activities, excellent on-site restaurants, a state-of-the-art medical center, an all-season pool, and a fitness center. For this reason, Cedar Crest continually offers career opportunities in three major categories: Healthcare, Dining and Community Support.

SUMMARY: Responsible for ensuring the safe passage of the residents, visitors, and employees of the facility. Requires licensing and certification.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Transporting residents, staff, and visitors on pre-scheduled , and unscheduled , appointments.

• Coordinates usage of all company-owned vehicles.

• Prepares vehicles for usage.

• Logs and tracks vehicle usage.

• Assisting residents, staff, and visitors- and their packages- in and out of vehicles.

• Completion of incident reports regarding mechanical failure or driver error.

• Operates ambulance and responds to medical emergencies, if applicable.

• Maintain community and departmental philosophy and mission statement.

• Perform other duties assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A positive attitude and willingness to work with the older population.

• Detail-oriented and dependable.

• Excellent communication skills (oral and written).

• Ability to work with computer systems.

• Excellent driving record.

EDUCATION and/or EXPERIENCE:

High school diploma or GED required. Minimum two years in transportation services required. CDL License required. One (1) to three (3) years customer service experience.

• Pick-up/drop off passengers at centralized location 
• Ensure the safety of passengers while in your care
• Manage attendance and passenger records for reporting 
• Flexible schedule

• $17/hour
• Full-time or part-time
• Long term position 
• Growth potential 
• Medical, dental and vision benefits after 90 days
• Fun and fast paced environment

• CDL License with a passenger endorsement 
• Minimum 2 years experience
• Basic understanding of English
• High school diploma or GED 
• Successful drug screen and background check
• 7 year clean driving record
• Current auto insurance in NV

The classification of Supervisor Ramp & Passenger Services includes managing, coordinating and controlling airport activities for both Ramp Services and Passenger Service functions (as described below); monitors the quantity and quality of work performance; directing personnel within assigned functional area; overseeing and advising on staffing requirements; participating in the discipline, coaching, counseling, hiring and termination of subordinates; training subordinates, ensures compliance with Company rules and regulations, Company standards and contractual agreements; ensures budgetary controls and manning requirements. This position may include responsibility for communication between Airport Board officials and individual customers with the Company.

Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.

Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.

Required Skills

Ability to read and interpret documents such as safety rules, operating and

maintenance instructions, and procedure manuals.

Ability to lift 70 lbs.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole

numbers, common fractions, and decimals.

Ability to compute rate, percent and interpret bar graphs.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work in a high noise level environment.

Work with minimal supervision.

Cognitive skills to set priorities and use independent judgment.

Ability to handle stress.

Reports to work on a regular and timely basis.

Required Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience.

Ability to read, write, speak, and understand the English language. Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

WHAT WE'RE ABOUT

We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.

POSITION INFORMATION

KEY RESPONSIBILITIES

• Provide frontline customer service to our passengers

• Works directly with passengers in ticket purchases, passenger check-in, and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

• Other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent required

• Minimum age of 18

• Must be authorized to work in the U.S

• Previous customer service experience preferred

• Friendly, knowledgeable and polite in all situations

• Strong diplomacy and teamwork skills

• Keyboard proficiency required

• Excellent oral communication skills

• Strong problem solving skills

• Ability to lift 50 pounds required

• Ability to work flexible schedules to include weekends and holidays required

• Ability to juggle multiple tasks in a fast-paced and at times stressful environment

• Ability to perform basic mathematics required

• Bilingual strongly preferred (Spanish/English)

• Regular and predictable attendance required

• If selected, ability to attend two weeks of training required

• Depending upon your work location, you may be required to obtain USPS Mail Handling Certification

PAY

The starting hourly wage for this position is $13.75

EQUAL EMPLOYMENT OPPORTUNITY

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

• Job ID:* 33014

• Location:* Seattle, WA

• Full/Part Time:* Full-Time

• Regular/Temporary:* Regular