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Lead Passenger Service Representative
Overview
The Lead Passenger Service Representative (LPSR) travels to off-line stations and performs and/or supervises contract personnel's performance of duties relating to passenger handling, servicing of aircraft, catering, and operational integrity. Ensures all handling services meet all company and governmental policies and regulations and that customers receive quality service.
Responsibilities
Performs job duties in a timely and professional manner
Communicates with Manager Passenger Operations, GCC, and customer representatives
Maintains current passport and travels to off-line stations
Complies with all company procedures as outlined in company manuals, bulletins, memos and advisories, and ensures that contractors comply with all company and governmental safety and other applicable regulations and procedures
Monitors, coordinates, and supervises all handling activities, including passenger check-in, baggage and cargo handling, catering, flight deck and cabin crew requirements
LPSR will act as the primary contact with crew, ground handling agents and governmental authorities
Analyzes necessary information to determine estimated and actual payload
Compiles information and calculates aircraft weight and balance
Knows the pertinent Performance Work Statements(PWS) for each operation
Reviews all documentation to ensure accuracy and completeness and corrects inaccurate and/or incomplete information. Communicates serious or recurring issues to management
Ensures safety of company aircraft, passengers and crews by:
– Preventing aircraft damage
– Ensuring proper loading, including nets and locks
– Ensuring HAZMAT and Live Animals are handled correctly, including loading and paperwork
Performs tasks and ensures that personnel at off-line stations perform tasks for aircraft to arrive and depart as scheduled.
Ensures all customers, vendors and government authorities are aware of the Atlas Air schedule for the station they are working
Ensures all equipment and services are in position for proper aircraft handling
Ensures services are performed according to the most updated CAM messages and meet company standards with ground service equipment and manpower
Acts as the Ground Security Coordinator(GSC), and enforces GSC procedures
Completes and/or maintains company reports, messages, files, passenger manifests and documentation, logs and forms and ensures that necessary paperwork (e.g. Customs) is completed
Remains in contact with HDQ GCC with regards to updates and ground handling progress and during any delay situations
Works closely with onboard maintenance and flight attendants to ensure all services are performed and necessary supplies are available to depart as scheduled
Meets with vendors and establishes departure protocol for all services including catering and required uplifts necessary for flight
LPSR will be responsible for all Ground Operations equipment onboard company aircrafts
Syncs and updates Sable weight and balance software, and company laptop computers
Reports issues, defects and low supplies to HDQ in a timely manner
Monitors the stock and condition of Spare Forms Kit
Responsible for overall aircraft in-cabin appearance, condition of the main cabin, galleys, closets, overhead bins, lavatories, cargo holds and the bulk cargo hold
Coordinates all assigned duties with third party contractor PSR
Performs other duties as assigned.
Qualifications
Minimum of five (5) year experience as a PSR in a charter/commercial environment.
Proven success in performing all PSR duties.
Airline and/or ground handling experience is required.
Knows and adheres to company operating and safety policies, operations, processes and procedures appropriate to the job.
Understands and uses airline and flight terminology and processes.
Airline passenger and/or ground handling experience is required.
Airline weight and balance certification is required.
Proven leadership capabilities, and ability to work with minimal supervision in a fast paced environment is required.
Experience in basic computer programs, such as; Microsoft Word, Excel, Outlook and OneNote, and Adobe Acrobat
Lead Passenger Service Agent
Responsible for coordinating passenger service related activities.
Computerized check-in of passengers for international and domestic travel.
Designate seat assignments.
Verify documentation for international and domestic flights.
Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
Verify ticket and seat reservations.
Match manifest to on-board count
Assist with various governmental agency requirements.
Connect and disconnect Jet way/stairs as necessary.
Announce arrivals and departures as necessary.
Assists with baggage tagging and bagging claim reports.
Maintain current knowledge of all flight times during shift.
Provide information to customers.
Maintain liaison with Airlines and Customer Representatives and Ground Handlers.
Comply with the Location's attendance/tardiness standards.
RequirementsMust be 18 years of age;
Must have a High school diploma, GED or six months' work experience as Passenger Service Agent;
Ability to proficiently read, write and speak English;
Excellent communication skills;
Able to remain calm and efficient under pressure;
Must have current driver's license with no violations over the past 5 years
Competent in handling difficult situations;
Advanced computer skills
Able to continuously lift/move/push 70 lbs.
Must pass pre-employment drug test.
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© MENZIES AVIATION - A DIVISION OF JOHN MENZIES PLC
Airline Passenger Service Supervisor (Prestigious Korean Airline) (Sfoke52018)
Hallmark Aviation Services is seeking a professional Airline Passenger Services Supervisor for a Prestigious Korean Airline. The Supervisor assists the Account Manager with the airline operational and administrative processes while coordinating with the airline to meet high quality standards.
DEPARTMENT: San Francisco, CA (SFO)
REQUIREMENTS AND SKILLS NEEDED:
Proven LEADERSHIP abilities and ORGANIZATIONAL skills
Experience with coaching and counseling employees
Self-driven focus on Customer and Client satisfaction
Ability to excel under pressure of meeting extreme deadlines
Able to communicate effectively, both verbally and in writing
Able to solve daily problems and make quick decisions within the operation
Minimum 2 yrs Airline Experience preferred
Flexible and able to promote positive attitudes from subordinates
Computer Software (Word & Excel), typing, and ticketing experience
Able to work varied hours
SPECIFIC DUTIES INCLUDE:
Provide hands-on supervision of the staff
Provide direct customer relations support
Ensure that account operates according to schedule and service level agreements
Handle discipline and motivation issues
Enforce safety, security, and grooming standards
Completing daily reports
Essential Requirements:
PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient, other languages may be required
Basic Math Skills:
Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures
Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Long periods of sitting
Continuous typing and PC usage
Continuous interaction with agents, load control and management
Constant telephone and radio usage
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Airport Station
Moderate Noise level to occasional jet noise
Stressful and fast paced environment
Repetitive motion involving PC Keyboard
Long hours of reading a PC Monitor
Required Skills
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Required Experience
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Passenger Service Agent
Job Purpose Summary:
As the primary provider of all types of customer services above and below the wing agents are at the forefront of ensuring our guests have a first-class experience from beginning to end.
Essential Duties and Responsibilities:
Checking in & ticketing passengers for flights at the ticket counter and gates.
Verifying passenger documentation.
Assigning seats and providing gate information.
Checking baggage as well as collect applicable fees.
Hosting self-service kiosks.
Operate motorized equipment.
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Adhere to uniform guidelines and codes of conduct.
Work in a team environment.
RequirementsQualifications:
Must be 18 years of age.
Must have a High school diploma, GED or six months' work experience as Passenger Service Agent.
Ability to proficiently read, write and speak English.
Excellent communication skills.
Able to remain calm and efficient under pressure.
Must have current driver's license with no violations over the past 5 years.
Competent in handling difficult situations.
Ability to safely lift up to 70 pounds.
Advanced computer skills.
Must pass all pre-employment testing to include drug testing and a physical.
Must be able to obtain and maintain all required Airports and Custom badges/seals.
Must be able and flexible to work variables shifts including overtime, weekends and holidays.
Work is done partially outdoors. Must be comfortable working in all weather conditions.
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© MENZIES AVIATION - A DIVISION OF JOHN MENZIES PLC
Passenger Service Agent
We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. Do you catch yourself searching the sky when you hear an airplane flying overhead?
Embrace your passion for aviation and let your career take off with Menzies Aviation. As a leading global provider of Passenger Services, Ramp Handling, Cargo Handling, Technical Support and Fuelling services, we provide a range of career opportunities. View our video to see how members of our leadership team started their careers with Menzies Aviationhttps://youtu.be/O-EYcIUrOks
View our Passenger Services Agent video here:https://youtu.be/BZpbmlbdAtk
As a member of our passenger services team you will be assisting passengers and their property to arrive safely at their destinations. Since you will be in a public facing role and because we want to ensure that you always look your very best when interacting with our customers, you will be issued with a company uniform. You will be expected to always wear your uniform and to keep it neat and clean.
You will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers' documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver's license with a clear driving record.
You will need to be able to perform simple mathematical functions such as adding, subtracting, multiplying, and dividing as you will need to interpret aircraft weight and balance loading instructions, hazardous material, identification labels, aircraft loading manifests, and baggage and cargo routing tags. You and your team will be required to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.
We cross-train our employees so you may be expected to work in other areas of the operation. While previous experience may be beneficial, it is not required as we provide classroom and on the job training to ensure you are fully trained for your new position prior to starting.
Requirements
To be part of our high performing team, you will need to be at least 18 years of age, be able to speak, read and write in English proficiently and have authorization to work in the US. Computer skills are required as you will be using computer based systems to perform your primary job duties.
All airport staff working airside must be badged by the relevant airport authority. In order to obtain an airport identification badge with a customs seal, you will need to pass all FBI and other background checks.
We take the safety of our staff, customers and passengers seriously and as such, you will have to be willing to submit and pass a drug and physical abilities test. You will be handling passenger's luggage which will require you to lift and move up to 70lbs.
The job is primarily done indoors but at times you will be required to work outdoors. A flexible schedule is needed due to the ever changing airline schedules.
Apply now to join the Menzies team – a team that delivers excellence from touchdown to take-off
Apply On-lineSend This Job to a Friend
About
Services
Where We Operate
Careers
News
© MENZIES AVIATION - A DIVISION OF JOHN MENZIES PLC
Passenger Service Agent
We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. Do you catch yourself searching the sky when you hear an airplane flying overhead?
Embrace your passion for aviation and let your career take off with Menzies Aviation. As a leading global provider of Passenger Services, Ramp Handling, Cargo Handling, Technical Support and Fuelling services, we provide a range of career opportunities. View our video to see how members of our leadership team started their careers with Menzies Aviationhttps://youtu.be/O-EYcIUrOks
View our Passenger Services Agent video here:https://youtu.be/BZpbmlbdAtk
As a member of our passenger services team you will be assisting passengers and their property to arrive safely at their destinations. Since you will be in a public facing role and because we want to ensure that you always look your very best when interacting with our customers, you will be issued with a company uniform. You will be expected to always wear your uniform and to keep it neat and clean.
You will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers' documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver's license with a clear driving record.
You will need to be able to perform simple mathematical functions such as adding, subtracting, multiplying, and dividing as you will need to interpret aircraft weight and balance loading instructions, hazardous material, identification labels, aircraft loading manifests, and baggage and cargo routing tags. You and your team will be required to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.
We cross-train our employees so you may be expected to work in other areas of the operation. While previous experience may be beneficial, it is not required as we provide classroom and on the job training to ensure you are fully trained for your new position prior to starting.
Requirements
To be part of our high performing team, you will need to be at least 18 years of age, be able to speak, read and write in English proficiently and have authorization to work in the US. Computer skills are required as you will be using computer based systems to perform your primary job duties.
All airport staff working airside must be badged by the relevant airport authority. In order to obtain an airport identification badge with a customs seal, you will need to pass all FBI and other background checks.
We take the safety of our staff, customers and passengers seriously and as such, you will have to be willing to submit and pass a drug and physical abilities test. You will be handling passenger's luggage which will require you to lift and move up to 70lbs.
The job is primarily done indoors but at times you will be required to work outdoors. A flexible schedule is needed due to the ever changing airline schedules.
Apply now to join the Menzies team – a team that delivers excellence from touchdown to take-off
Apply On-lineSend This Job to a Friend
About
Services
Where We Operate
Careers
News
© MENZIES AVIATION - A DIVISION OF JOHN MENZIES PLC
Passenger Service Agent
We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them. Do you catch yourself searching the sky when you hear an airplane flying overhead?
Embrace your passion for aviation and let your career take off with Menzies Aviation. As a leading global provider of Passenger Services, Ramp Handling, Cargo Handling, Technical Support and Fuelling services, we provide a range of career opportunities. View our video to see how
View our Passenger Services Agent video here:https://youtu.be/BZpbmlbdAtk
As a member of our passenger services team you will be assisting passengers and their property to arrive safely at their destinations. Since you will be in a public facing role and because we want to ensure that you always look your very best when interacting with our customers, you will be issued with a company uniform. You will be expected to always wear your uniform and to keep it neat and clean.
You will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers' documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver's license with a clear driving record.
You will need to be able to perform simple mathematical functions such as adding, subtracting, multiplying, and dividing as you will need to interpret aircraft weight and balance loading instructions, hazardous material, identification labels, aircraft loading manifests, and baggage and cargo routing tags. You and your team will be required to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures.
We cross-train our employees so you may be expected to work in other areas of the operation. While previous experience may be beneficial, it is not required as we provide classroom and on the job training to ensure you are fully trained for your new position prior to starting.
Requirements
To be part of our high performing team, you will need to be at least 18 years of age, be able to speak, read and write in English proficiently and have authorization to work in the US. Computer skills are required as you will be using computer based systems to perform your primary job duties.
All airport staff working airside must be badged by the relevant airport authority. In order to obtain an airport identification badge with a customs seal, you will need to pass all FBI and other background checks.
We take the safety of our staff, customers and passengers seriously and as such, you will have to be willing to submit and pass a drug and physical abilities test. You will be handling passenger's luggage which will require you to lift and move up to 70lbs.
The job is primarily done indoors but at times you will be required to work outdoors. A flexible schedule is needed due to the ever changing airline schedules.
Apply now to join the Menzies team – a team that delivers excellence from touchdown to take-off
Apply On-lineSend This Job to a Friend
About
Services
Where We Operate
Careers
News
© MENZIES AVIATION - A DIVISION OF JOHN MENZIES PLC
Passenger Service Supervisor
Assigns employees to work specific jobs at front counter or airline account;
Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations;
Trains employees on specifics or assigns employees to work with an experienced representative;
Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems;
Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service;
Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
Promptly handles all customer service complaints with a focus on positive resolution
RequirementsAbility to supervise up to 10-15 passenger service representatives;
Maintain a valid driver's license;
One year college certificate or technical school, six months related experience or equivalent combination of education and experience;
Must be available and flexible to work variable shifts including weekends and holidays;
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must be able to speak, read and write in English proficiently
Must have strong verbal and written communication skills
Knowledgeable of computer software programs
Must be able to pass all pre-employment testing to include a drug test and a physical.
Apply On-lineSend This Job to a Friend
About
Services
Where We Operate
Careers
News
© MENZIES AVIATION - A DIVISION OF JOHN MENZIES PLC
Passenger Locomotive Field Service Technician - Baltimore
Division: Mobility
Business Unit: Urban Transport
Requisition Number: 226283
Primary Location: United States-Maryland-Baltimore
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 10%
Division Description:
Siemens US Talent Acquisition
Position Overview
The Quality Manager in Project (QMiP) for the truck business will be responsible for all aspects of the quality planning, definition of all assurance activities.
The QMiP for the truck business will have the primary responsibilities of the organization related to quality planning for all trucks - all platforms and projects.
Reports to the Director, Quality Management for Mobility Rolling Stock Sacramento.
Responsibilities
Overall responsibility - effectively define, plan, implement, and monitor specific quality assurance measures in all aspects of the supply chain, production process.
Defines all aspects of the quality system as it relates to the truck business
key project management and customer contact on all quality related issues from proposal to field/ warranty support
review customer, regulatory requirements are understood and complied with
define the specific quality planning for each program and project to quality of the product and associated processes
risk and opportunity management
Required Knowledge/Skills, Education, and Experience
BSME strongly preferred
10 years experience in hydraulics, pneumatics, heavy steel and precision construction
10 years working in complex heavy manufacturing including welding, painting, CNC, laser measurement and complex mechanical/ electromechanical assemblies
Amount of travel: approximately 20% mostly in the USA, but also foreign travel will be required
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Job Description:
Position Overview
The Passenger Locomotive Field Service Technician will be responsible for the troubleshooting and repair of next generation diesel locomotives that are delivered from the OEM to the local authority in Baltimore. The technician will need to be familiar with electrical, mechanical, and pneumatic systems.
Responsibilities
Diagnose electrical malfunctions in locomotive control circuits and components, assess the nature of problems, and identify corrective action needed.
Work with shop machines and hand tools.
Understand and follow company and industry safety rules, practices, and procedures.
Communicate with others, verbally and in writing, technical information, job procedure recommendations, and other work-related information.
Assist other employees as needed.
Read, interpret and understand written or electronic information, maintain the information, and compile reports
Use PTU's (laptops) to troubleshoot various systems onboard the locomotives.
Required Knowledge/Skills, Education, and Experience
High school diploma (or GED)
Minimum 5 years experience in relevant field, preferably in the railroad industry
Must be proficient in electrical, pneumatic, mechanical troubleshooting
LI-CAS
Passenger Service Agent - Seasonal
Electronic check-in of passengers for domestic and international travel.
Verification of documents for international and domestic flights.
Assign passenger seats.
Ensure correct boarding passes are provided to each passenger for the assigned flight.
Verify ticket and seat reservations.
Match manifest to on-board count.
Announce arrivals and departures as necessary.
Provide information to passengers/customers as requested.
Connect/disconnect Jetway/stairs as necessary.
Assist with baggage tagging and baggage claim reports.
Maintain current knowledge of all flight times during designated shift.
Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.
Perform other duties as assigned
ESSENTIAL JOB FUNCTIONS
The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:
Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
Regularly lift and/or move up to 50 pounds.
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Read, write and fluently speak and understand the English language.
Read and comprehend simple instructions, short correspondence and memos.
Write simple correspondence.
Effectively present information in one-on-one and small group situations to customers, clients and employees.
Apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Deal with problems involving several concrete variables in standardized situations.
Wear uniform and insignia as prescribed by the Company.
Report to work in a regular and timely basis.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
High school diploma or general education degree (GED) plus three (3) to six (6) months related experience and/or training, or equivalent combination of education and experience. Good communication and customer service skills needed. Work effectively under pressure. Ability to learn and apply computer skills. Must successfully complete Company's PST program.
Equal Opportunity Employer M/F/Disability/Vet
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