Passenger Service Representative I Job Description Sample

• Electronic check-in of passengers for domestic and international travel.

• Verification of documents for international and domestic flights.

• Assign passenger seats.

• Ensure correct boarding passes are provided to each passenger for the assigned flight.

• Verify ticket and seat reservations.

• Match manifest to on-board count.

• Announce arrivals and departures as necessary.

• Provide information to passengers/customers as requested.

• Connect/disconnect Jetway/stairs as necessary.

• Assist with baggage tagging and baggage claim reports.

• Maintain current knowledge of all flight times during designated shift.

• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.

• Perform other duties as assigned

ESSENTIAL JOB FUNCTIONS

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:

• Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

• Regularly lift and/or move up to 50 pounds.

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

• Read, write and fluently speak and understand the English language.

• Read and comprehend simple instructions, short correspondence and memos.

• Write simple correspondence.

• Effectively present information in one-on-one and small group situations to customers, clients and employees.

• Apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Deal with problems involving several concrete variables in standardized situations.

• Wear uniform and insignia as prescribed by the Company.

• Report to work in a regular and timely basis.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

High school diploma or general education degree (GED) plus three (3) to six (6) months related experience and/or training, or equivalent combination of education and experience. Good communication and customer service skills needed. Work effectively under pressure. Ability to learn and apply computer skills. Must successfully complete Company's PST program.

Equal Opportunity Employer M/F/Disability/Vet

Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious Airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

REQUIREMENTS AND SKILLS NEEDED:

Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Excellent interpersonal, coaching and counseling skills

Understand that staff development is a leader's responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writing

Account

Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation
5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours

SPECIFIC DUTIES INCLUDE:

Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements:

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills:
Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required after Offer made

Required Skills

.

Required Experience

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PAY

The starting hourly wage for this position is $12.42 + medical and flight benefits!

HORIZON AIR STORY

Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, as the regional carrier for Alaska Airlines, Horizon Air provides service to cities and communities throughout California, Colorado, Idaho, Montana, Oregon, Utah, Washington, and Alberta and British Columbia (Canada). As a partner to Alaska Airlines, we turn regional travel into a different kind of commute, impromptu visits, weekend getaways, and stopovers along global journeys - and we do so dependably, efficiently, enjoyably. In this way, we're not just an airline; we're the route to more people, places, and experiences. A catalyst for larger communities, more closely connected. Horizon Air is a subsidiary of Alaska Air Group Inc. (NYSE: ALK).

POSITION INFORMATION

KEY RESPONSIBILITIES

• Provide frontline customer service to our passengers

• Works directly with passengers in ticket purchases, passenger check-in, and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

• Other duties as assigned

HOURS

• This position is for full time hours (30-40 hours per week)

QUALIFICATIONS

• High school diploma or equivalent required

• Minimum age of 18

• Must be authorized to work in the U.S

• At least 1 year customer service experience required

• Friendly, knowledgeable and polite in all situations

• Strong diplomacy and teamwork skills

• Must be able to type at least 25 words per minute

• Excellent oral communication skills

• Strong problem solving skills

• Ability to lift 50 pounds required

• Ability to work flexible schedules to include weekends and holidays required

• Ability to juggle multiple tasks in a fast-paced and at times stressful environment

• Ability to perform basic mathematics required

• Bilingual strongly preferred (Spanish/English)

• Regular and predictable attendance required

ENHANCED DRIVER'S LICENSE(EDL) or PASSPORT REQUIRED at time of badging for customs clearance. EDL can be obtained for a fee from the local licensing office. Proof of citizenship is required to get an EDL. Click here for more information. http://www.dol.wa.gov/driverslicense/edl.html

THE LOCATION

The location for this position is in Seattle, Washington

OUR CULTURE - HORIZON AIR

For eligible employees, our company offers a competitive total rewards package that includes insurance coverage (medical, dental and vision care), a 401(k) retirement savings plan, monthly and annual incentive bonus plans, time off and a generous employee travel program (with flight privileges on Alaska Airlines as well).

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.

POSTING INFORMATION

Please apply on or before: April 18, 2018

A few helpful tips when applying -

~Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.

~Gather your paperwork, including your work history, resume etc. - before you apply to the position.

~ If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.

~Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

• Job ID:* 31937

• Location:* Seattle, WA

• Full/Part Time:* Full-Time

• Regular/Temporary:* Regular

PAY

The starting hourly wage for this position is $12.42 per hour and includes the benefit package listed below.
.

HORIZON AIR STORY

Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, as the regional carrier for Alaska Airlines, Horizon Air provides service to cities and communities throughout California, Colorado, Idaho, Montana, Oregon, Utah, Washington, and Alberta and British Columbia (Canada). As a partner to Alaska Airlines, we turn regional travel into a different kind of commute, impromptu visits, weekend getaways, and stopovers along global journeys - and we do so dependably, efficiently, enjoyably. In this way, we're not just an airline; we're the route to more people, places, and experiences. A catalyst for larger communities, more closely connected. Horizon Air is a subsidiary of Alaska Air Group Inc. (NYSE: ALK).

POSITION INFORMATION

KEY RESPONSIBILITIES

• Provide frontline customer service to our passengers

• Works directly with passengers in ticket purchases, passenger check-in, and flight boarding involving the heavy use of a computer based reservation program (IMAGE)

• Other duties as assigned

HOURS

• This is a part-time position with the opportunity to pick up additional hours if desired.

• The hours of operation are approximately 4AM - 1AM, seven days per day.

• We are looking for candidates who are flexible and able to work any assigned shift; early mornings, days, late evenings, weekends, and holidays.

QUALIFICATIONS

• High school diploma or equivalent required

• Minimum age of 18

• Must be authorized to work in the U.S

• Previous customer service experience preferred

• Friendly, knowledgeable and polite in all situations

• Strong diplomacy and teamwork skills

• Keyboard proficiency required

• Excellent oral communication skills

• Strong problem solving skills

• Ability to lift 50 pounds required

• Ability to work flexible schedules to include weekends and holidays required

• Ability to juggle multiple tasks in a fast-paced and at times stressful environment

• Ability to perform basic mathematics required

• Bilingual strongly preferred (Spanish/English)

• Regular and predictable attendance required

• If selected, ability to attend two weeks of training required

• Depending upon your work location, you may be required to obtain USPS Mail Handling Certification
  .

THE LOCATION

The location for this position is in Sacramento International Airport (SMF).
.

OUR CULTURE - HORIZON AIR

For eligible employees, our company offers a competitive total rewards package that includes;

• insurance coverage (medical, dental and vision care)
• 401(k) retirement savings plan
• monthly and annual incentive bonus plans
• paid time off and a generous employee travel program (with flight privileges on Alaska Airlines as well)

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
.

POSTING INFORMATION

Please apply on or before: THURSDAY, APRIL 19TH

A few helpful tips when applying -

~Before applying, we recommend that you clear your browsing history including your temporary internet files and disable pop-up blockers. You can accomplish this by going to the Tools tab.

~Gather your paperwork, including your work history, resume etc. - before you apply to the position.

~ If you would like to include a cover letter, add it as your first page to your resume. Your resume is part of your application and unique to each position you apply to.

~Once in the application, be sure to use the links provided to return to the previous page if needed. The back button is not compatible with our system.

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

• Job ID:* 32059

• Location:* Sacramento, CA

• Full/Part Time:* Part-Time

• Regular/Temporary:* Regular

Responsible for coordinating passenger service related activities. Computerized check-in of passengers for international and domestic travel.

Designate seat assignments. Verify documentation for international and domestic flights. Ensure correct boarding passes are provided to each passenger for the assigned charter flight.

Verify ticket and seat reservations. Match manifest to on-board count Assist with various governmental agency requirements. Connect and disconnect Jet way/stairs as necessary.

Announce arrivals and departures as necessary.

Assists with baggage tagging and bagging claim reports. Maintain current knowledge of all flight times during shift.

Provide information to customers. Maintain liaison with Airlines and Customer Representatives and Ground Handlers. Comply with the Location's attendance/tardiness standards.

RequirementsMust be 18 years of age;

Must have a High school diploma, GED or six months' work experience as Passenger Service Agent;

Ability to proficiently read, write and speak English;

Excellent communication skills;

Able to remain calm and efficient under pressure;

Must have current driver's license with no violations over the past 5 years

Competent in handling difficult situations;

Advanced computer skills

Able to continuously lift/move/push 70 lbs.

Must pass pre-employment drug test.

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© MENZIES AVIATION - A DIVISION OF JOHN MENZIES PLC

Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 14,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered in within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?

Passenger Service Agents provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle and American Airlines. Passenger Service Agents complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.

Passenger Service Agents escort passengers from the terminal to and from the aircraft ensuring a safe path at all times. Additionally, Passenger Service Agents complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability and in-flight supplies. Determine flight close-out time, prepare, complete, and check various flight forms for accuracy.

Job Requirements

In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise. The agent is required to check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning. The agent is also required to meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs. It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area. Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting.

Position Requirements

• Minimum age: 18

• High school diploma or GED equivalent

• Valid state driver's license may be required by some airport authorities

• Willing and able to work rotating shifts including nights, holidays, weekends, and days off

• Flexible to work additional hours with short notice when operationally necessary

• Possess the legal right to work in the United States

• Must be able to read, write, fluently speak, and understand the English language

Additional Position Details

• Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.

• The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law.

• Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

• Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.

• This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Travel
0 - 10%

Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 14,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered in within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?

Passenger Service Agents provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle and American Airlines. Passenger Service Agents complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.

Passenger Service Agents escort passengers from the terminal to and from the aircraft ensuring a safe path at all times. Additionally, Passenger Service Agents complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability and in-flight supplies. Determine flight close-out time, prepare, complete, and check various flight forms for accuracy.

Job Requirements

In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise. The agent is required to check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning. The agent is also required to meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs. It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area. Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting.

Position Requirements

• Minimum age: 18

• High school diploma or GED equivalent

• Valid state driver's license may be required by some airport authorities

• Willing and able to work rotating shifts including nights, holidays, weekends, and days off

• Flexible to work additional hours with short notice when operationally necessary

• Possess the legal right to work in the United States

• Must be able to read, write, fluently speak, and understand the English language

Additional Position Details

• Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.

• The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law.

• Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

• Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.

• This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Travel

None/Not Specified

Division: Mobility

Business Unit: Urban Transport

Requisition Number: 221856

Primary Location: United States-Massachusetts-Boston

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Technical Diploma

Travel Required: 10%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

Job Description:

Position Overview

The ideal candidate must have a solid technical understanding of Locomotives, ideally passenger locomotives, in order to lead their small team of technical personnel as we support new diesel electric locomotives during commissioning and warranty. The Field Service Technician will be the main customer contact for technical issues that arise during the commissioning or warranty, and will be supported in this role by a team of Engineers, Project Managers, Material Coordinators, and fellow Field Service Technicians working on the same locomotives throughout the United Sates.

Responsibilities

• Troubleshoot and repair next generation diesel locomotives.

• Support customer in daily locomotive status and planning for modifications and fleet issues

• Maintain communication with field management and project management/customer

• Responsible for tracking and driving of failed equipment and replenishment of spare customer material.

• Assigning of daily tasks for team members.

• Address customer concerns directly onsite.

• Feedback customer concerns to the appropriate internal teams.

• Maintaining a safe working environment

Required Knowledge/Skills, Education, and Experience

• Associate's degree in an engineering discipline

• Minimum 5 years experience in relevant field

• Must be proficient in electrical, pneumatic, mechanical troubleshooting

• Individual must possess a valid Driver's license in good standing.

• Must possess proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products

• Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.

• Knowledge of Railroad Regulatory requirements

• LI-CAS

Passenger Service Agents

Our Passenger Service Agents are the people responsible for providing a friendly and courteous service at the International Airport of Tocumen. The Copa Airlines Passenger Service Agent is a vital pillar in our organization, since he ensures the punctuality and safety of the flights in transit through the Hub of the Americas.

Requirements

• Focus on customer service

• Advanced English

• Proactivity

• Intermediate skills of MS Office

• Problem-solving abilities

• Ability to work under pressure

• Availability to work on a rotating shifts schedule

Selection process

The selection process for the Passenger Service Agents includes the following steps:

• Interviews with Human Resources

• Interviews in the area of Passenger Service

• A 24-day training session at the International Airport of Tocumen

It is essential to successfully pass each step, so that the candidates will have the essential tools to start their work as Copa Airlines Passenger Service Agents.

• Information available only in Spanish.

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