Homeless Emergency Aid Program (Heap) Analyst (Human Services Analyst II) - Limited Term (Open)
Under general supervision, the HEAP Analyst (Human Services Analyst II) - Limited Term will provide a variety of analytical and administrative services for assigned programs in the Human Services Agency (HSA); provide program and fiscal planning, monitoring and evaluation; negotiate and write contracts, requests for proposals, grants and reports; make presentations; assist in the development and implementation of policies and procedures; provide technical/fiscal assistance to staff and contractors; and act as a liaison to other County departments and partnering agencies.
The vacancy is in the Center on Homelessness (COH) within the Human Services Agency (HSA), Collaborative Community Outcomes (CCO) Division, serving as the HEAP Analyst.
Staff within the Center on Homelessness unit coordinate the safety net and homeless service programs within San Mateo County. The Center on Homelessness also works collaboratively with community partners to implement the County's strategic plan to end homelessness, which is available online at http://hsa.smcgov.org/sites/hsa.smcgov.org/files/HomelessReport_Final.pdf.
The Homeless Emergency Aid Program (HEAP) is a new one-time state funding source that is being administered by HSA, as the Continuum of Care (CoC) lead agency for the County of San Mateo. HEAP is being utilized to fund a number of contracts with community-based organizations in order to provide enhanced or new services based on the County's strategic plan to end homelessness and the needs in the community. HEAP-funded contracts are planned to include enhanced and/or new services at shelters, rapid rehousing programs, outreach programs, housing search programs and other programs.
The HEAP Analyst will act as the contract monitor for a number of contracts and will work closely with community-based homeless services programs to ensure compliance with contract requirements, scope of work, budget, performance measures, and state requirements; plan, coordinate, and evaluate specialized community services, activities and programs; participate in the development of goals, objectives, policies, and procedures for homeless services; conduct program performance reviews with homeless and safety net contractors; provide technical assistance to contractors; analyze program and community data.
The HEAP Analyst will also communicate to contractors and partners regarding HEAP requirements, collect information and data from HEAP-funded programs, track HEAP program performance measures, review guidance and policies from the state regarding HEAP and other state funding sources, and complete reporting to the state.
Other duties may include, but are not limited to the following: collect and analyze data for reports, develop recommendations and present findings; provide technical assistance to homeless service providers regarding service standards, best practice models, performance measures, data collection, and data reporting; conduct Request for Proposals; develop grants or contracts with State or other funding sources; recruit and coordinate volunteers for community involvement projects including such events as the bi-annual One Day Homeless Count; collaborate with community organizations; work on projects related to strategic plan implementation or emerging community needs; and perform related duties as assigned.
The ideal candidate for this position should have the following competencies:
* Experience in contract development and monitoring
* Experience in data analysis, performance measurement, and evaluation of outcomes
* Experience in planning, coordinating and managing projects
* Experience in the design and review of processes and programs
* Strong interpersonal, facilitation, analytical, public speaking and project management skills
* Ability to utilize technological systems used to administer programs and to generate data reports
* Excellent oral and written communication skills
* Collaborative and able to build and maintain strong relationships with community-based organizations and other partners
* Working knowledge of social and economic issues relevant to low income children, families and communities. Understanding of the landscape of homelessness assistance programs and the social sector is preferred. Knowledge of State/County/Federal rules and regulations, including evidence-based or promising practices in homelessness assistance is preferred.
* Flexible, deadline-driven and customer service oriented
* Excellent organizational skills in handling multiple and competing priorities
* Proficiency in computer systems and applications, such the Microsoft Office suite (Microsoft Word, Excel, and PowerPoint)
* Ability to work independently with minimal supervision and instruction, as well as collaboratively as part of a team
* Ability to analyze a wide variety of problems and recommend effective solutions
* Ability to prepare effective, concise, and complete reports on various issues
* Culturally competent in working with diverse communities
* Bachelor's degree in a social service, public health, policy or public administration field is strongly preferred. Master's degree preferred
A competitive benefits package is associated with this position and varies depending on the classification of the position. For complete information regarding benefits please click here.
Note: Limited term employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. Qualifications
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify for a Human Services Analyst II is two years of experience performing journey level administrative and analytical duties in a human services or related agency.
* Principles and practices of public administration.
* Principles and practices of the specific program area to which assigned.
* Principles and practices of contract development, negotiation and monitoring.
* Principles, practices and techniques of administrative and programmatic research and analysis.
* Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
* Computer applications related to the work.
* Office administrative practices and procedures, including records management and the operation of standard office equipment.
* Develop and evaluate proposals and negotiate contracts and agreements.
* Develop, monitor and analyze budgets and program performance.
* Plan, coordinate and implement administrative and programmatic research and analysis.
* Analyze, interpret and apply various regulations and requirements.
* Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
* Plan, coordinate and conduct special events and projects.
* Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
* Communicate effectively, both orally and in writing.
* Compile and analyze data, draw sound conclusions and prepare and present effective reports.
* Exercise sound independent judgment within general policy and regulatory guidelines.
To apply, interested applicants should send the following documents via email to Tammie Sweetser at TSweetser@smcgov.org by September 30, 2019, 11:59 pm PST. Subject of the email should be "Application for the Homeless Emergency Aid Program (HEAP) Analyst."
* Cover letter
* Responses to the following supplemental questions:
* Describe your education and work experience that have prepared you for this position.
* Describe your experience monitoring contracts, programs, and projects. Give a specific example of the type of contract, program or project, the size, your role, the length of time of your involvement, methods you used, your recommendations to address any challenges and the outcome. Be specific.
* Describe your experience conducting data analysis. In addition, give two specific examples of projects you completed that involved data analysis and the preparation of recommendations or reports based on the analysis. What were the topics, data sources, and systems used? What type of analysis was completed and what recommendations were made based on the analysis?
Apply immediately. Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (responses to supplemental questions, cover letter, and a resume) will not be considered. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
Applicants who pass the screening will be scheduled for an interview. Interviews are tentatively scheduled for October 7 and 8, 2019.
At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.
Analyst: Arlene Cahill (091619) (Human Services Analyst II - G231)
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