Scarsdale Job Description Sample
Unisys | Service Delivery Manager | White Plains, NY
Service Delivery Manager
White Plains, NY
No Travel – But role is on-site in White Plains, NY
The Unisys Service Delivery Manager (SDM) provides leadership in all aspects of services delivery across all service lines within assigned Unisys account(s). Being accountable for end to end delivery, the SDM works with Unisys service/solutions providers and partners/subcontractors to ensure superior levels of client satisfaction for Unisys. The SDM provides guidance to associates based on organizational goals and company policy. Within their assigned account(s) the SDM acts as the single voice and owner of service delivery for Unisys.
Leads Delivery of Services provided by Unisys to a particular account or group of accounts. Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
Responsible for establishing, leading and maintaining a skilled team of all delivery resources for an account on a daily basis.
Acts as an advisor to service line managers to meet schedules or resolve technical or operational problems.
Participates in Contract and Account Governance by establishing key business and professional relationships with appropriate delivery organizations to facilitate effective service delivery.
Establishes clear communication channels with the client and internally from a strategic and operational perspective. Participates in regular service performance reviews including monthly Project Status Reviews.
Conducts periodic meetings with clients and delivery teams – daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings. Shares focus points and success.
Manages the statement of work. Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service.
Achieves approved margin targets on assigned accounts and is targeted to improve account profitability. Regularly monitors and reports on financial health of the account and remedies any financial misses or anomalies.
In conjunction with the Account Management Team, takes accountability for Service Level Agreements with the clients. Co-develops annual review of service level requirements.
Manages contract scope and any variations and reviews outcomes of monthly operational reviews with service delivery organizations.
Takes ownership and accountability for all client issues to satisfactory resolution. Acts as point of escalation for issues not resolvable by the service lines.
Provides operational risk management strategies across an account and ensures that the delivery teams apply these strategies to operational delivery processes and procedures. Participates in compliance, audits, rigorous governance and SOX compliance. Participates in business continuity planning and testing.
Participates in all levels of client satisfaction: contributes to the continuous client satisfaction improvement program. Develops and delivers regular reports on performance to Client and Unisys senior executives. Manages escalation issues with the client.
Identifies areas for growth at the client by assisting account management in bringing new services to offer to the client. Recognizes business needs and determines if our portfolio offering may be an appropriate solution. Also drives service line continuous improvements and challenges the service lines to bring innovative solutions that add value to the client. Presents those improvements and innovations on a regular basis to the client. Where the account has a Continual Service Improvement and Innovation Program (CSIIP), provides leadership, input and support to the CSIIP for the account and drives assigned actions to completion.
Manages the internal relationships required to deliver our service obligations. Contributes to performance reviews, individual development plans and the setting of annual objectives. Actively seeks and encourages opportunities for the growth and development of core and professional competencies for the entire Unisys delivery team.
At least 5 years of Service Delivery Management experience in a consulting environment.
Essential qualifications in IT, Business Administration or related disciplines.
Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
A sound understanding of the major Unisys service offerings and an appreciation of evolving technologies and industry trends. Experience and understanding of the support of an IT outsourced environment, including service desk, field services, network operations, applications, infrastructure and data center environments.
A proven track record in effective communications, managing service delivery and relationship management skills.
Achievement of Account Financial Objectives, including Revenue and Profitability, SLA and KPI achievement, and client satisfaction targets.
Unisys is a global information technology company. We work with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. We specialize in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. Our offerings include cloud and infrastructure services, application services, security solution and high-end server technology. We have more than 20,000 associates serving clients around the world. For more information, visit www.unisys.com.
Unisys offers an incredibly competitive benefits package including health insurance coverage from first the day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EEO). Minorities, Females, Disabled Persons, and Veterans.
Produce Clerk - Part Time - Scarsdale (125) - Store #125
As a key member of the Produce department, the Produce Clerk assists our customers in choosing high quality and unique fruits, vegetables and other various specialty Produce items. Produce Clerks work in a fast paced, multitasked environment. Primary job duties include merchandising, stocking, rotating product, cutting products per customer request, properly cleaning the department, and answering customer questions about products and services offered.
Merchandising and stocking a variety of the department's fruits, vegetables, and speciality items throughout the day per specific customer requests and to maintain quality product levels all while ensuring outstanding customer service on the produce floor.
Demonstrate the ability to be organized, to work independently and with the team to provide the highest quality shopping experience, all while maintaining the overall appearance of the department; ensuring cases are well-merchandised and properly signed to ensure the highest quality products and supplies are available to complete tasks efficiently. Follow approved procedures for receiving, weighing, and breaking down/cutting produce products.
Unloading and breaking down deliveries as needed; stocking cases and coolers with products; Maintain proper product assortment, merchandising and product quality on the sales floor and following rotation standards when filling items are running below acceptable levels.
Physically making and pre-packaging fresh fruits and vegetables. TFM has written recipes and processes for preparing, assembling, and mixing fresh ingredients. Preparation includes a variety of steps that may include: cutting, chopping and slicing produce, fruit and other food products together as indicated within TFM recipes.
Quality and safety duties include receiving, inspecting and storing products to ensure quality, following proper cleaning and sanitation procedures, operating equipment in a safe and focused manner while tracking date and rotation of products and completing any necessary reports. Follow all company guidelines and procedures, to include but not limited to, safety and sanitation and preparation while providing overall exceptional service to ensure a positive and lasting customer impression. Prep area cleaning includes taking apart, washing, rinsing, and sanitizing all equipment, prep-tables, display tables, pans, and utensils, and washing floors, walls, coolers, and storage tables. Adhere to all local, state, and federal health and civil code regulations.
Observe all store rules and Company policies, shift operating hours at all times as scheduled or assigned by Store Manager. Must wear approved hat or hair net.
Perform other duties and assignments as directed.
Addressing and greeting customers; answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
Being able to listen to others' points of view and recognizing and appreciating differences
Properly handle, prepare, transport and store products; ensuring practices are strictly adhered to
Prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines is a must
Utilize training resources and fellow team members to educate self and others about product uses and characteristics
Have knowledge of products used throughout the store and works across departments to provide and assist customers in finding complete meal solutions
- Excellent oral and written communication skills (Must be able speak English proficiently)
- Must be at least 18 years of age
What you bring to the job:
Organization and highly detailed oriented
Ability to prioritize
Ability to follow through on deliverables and meet objectives and deadlines
A LOVE of food
Ability to take initiative and work independently
Superior customer focus
Be a team player, goal-oriented
Excellent time management
Ability to perform in an intense, fast paced environment
Work Environment/Physical Responsibilities
Work involves continuous interaction with customers and co-workers in a fast-paced environment
Typical motions include repetitive hand and arm movements, repetitive grasping, bending and reaching
Responsible for moving or lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds occasionally
Exposure to extreme temperatures (coolers, freezer, outdoors, etc.)
The safe and proper handling of slicers, knives and other kitchen utensils and equipment
Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours
At The Fresh Market we provide a fair and equal employment opportunity for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. The Fresh Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled. The position covered by this is expressly declared to be 'at will,' meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee. Any change to this 'at will' employment status must be in writing and signed by the company designated personnel.
Planning Analyst (White Plains, NY)
At Kimley-Horn, one of the nation's premier planning and design consultants, our professionals are experts in many disciplines yet share one passion: making our clients successful. Looking for a terrific place to build your career?
Ranked as one of Fortune Magazine's "100 Best Companies to Work For," Kimley-Horn and Associates, Inc. prides itself on hiring high-achieving, dedicated, and reliable professionals. We are looking for Planning Analyst to join our White Plains, NY team.
Project experiences will be diverse, as we provide services to both the public and private sectors. Projects include comprehensive plans and area plans for municipalities, environmental reviews and impact statements for a variety of multifamily, mixed-use, retail, and institutional uses throughout the NY/CT/NJ market working for a wide variety of great clients.
Have or in the process of receiving a BS or MS in Planning from an accredited program by summer of 2019
0-4 years of applicable work experience
Strong Microsoft (Word and Excel) and GIS/Arcview skills
Excellent written and oral communication skills
Positive attitude, team oriented, and a strong work ethic
Ability to manage multiple priorities
Self-motivated; sense of urgency to produce high quality work
Writing samples will be required if considered for an interview
Master's degree strongly preferred
Working knowledge of graphic software programs (Adobe Photoshop, Sketchup, InDesign, Illustrator, and PowerPoint)
Experience with a planning firm
Experience with NYSEQR and NEPA documentation
Involvement in professional organizations
Food Service Markteting Associate Manager
The Foodservice Division is looking for change-agents who thrive on risk taking and delighting customers with consumer first innovation. This Marketing Associate Manager is responsible for developing and commercializing new beverage innovation that will amplify our core beverage brands (e.g., Pepsi, MTN Dew). On behalf of Foodservice, this role will lead the commercialization of innovations such as Nitro Pepsi inclusive of rollout strategy and communications planning in partnership with brands. We are looking for passionate marketers with an entrepreneurial spirit and a strong ability to collaborate for impact in a rapidly transforming division.
Leading cross-functional teams through the Stage Gate innovation process (setting the direction / strategy, innovation pipeline development) to develop and commercialize new beverage innovation on behalf of our core brands
Partnering with brand teams to deliver a robust innovation pipeline grounded in the consumer that will deliver against sales and equity growth goals
Partnering with Insights to develop consumer research plans to test new product innovation platforms
Assess and report out on performance of commercialized innovations, tracking against goals and highlighting optimization opportunities
The role is highly cross-functional in nature and requires the ability to work in teams and manage multiple points of communication seamlessly. Specifically, the Marketing Associate Manager will interface with internal team members from Brand Teams, R&D, Strategy & Insights, Supply Chain, Operations, Sales and Finance.
Creative thinker and problem solver with a passion for bringing new innovations to market and breaking new ground at PepsiCo
Strong self-motivator, capable of setting an agenda and actualizing goals
Strong story-telling skills to present progress and influence key senior leaders within and outside of Marketing.
3+ years of marketing / innovation experience
Strategy or Start-up experience a plus
Excellent multi-tasking, project management and prioritization skills
Demonstrated ability to lead cross-functional teams and effectively influence an extended organization.
Bachelor's degree required; MBA preferred
Proficient in Microsoft Office Suite (PowerPoint, Excel, Outlook, etc.)
Registered Nurse-Acute Care Transition Team
Job Post Date:
WHITE PLAINS HOSPITAL
WPH CARES (ACUTE CARE TRANSITION TEAM)
Mon-Sun 10 hour shifts alternating w/e & holida
Bachelor of Science - Nursing Valid NYS RN license or eligible to apply for licensure Position SummaryAs a key member of the Acute Care Transition Team (ACTT), the Registered Nurse (RN) will work with the other team members to bridge the divide from the outpatient setting to the hospital as well as from hospital to home. The ACTT RN will support the acute care staff that has recently rendered care, our patients, and their family members as they navigate the healthcare system at White Plains Hospital (WPH) and our affiliates.
The ACTT RN will help to facilitate two-way communication between the acute clinical setting and the home environment and includes encounters from the emergency department, inpatient setting, observation, labor & delivery, and/or ambulatory surgery. Some examples of the team's responsibilities will include but not be limited to: · Diagnosis management· Medication management· Access to care, care linkages and community resources· Outpatient follow-up coordination both within WPH as well as our affiliates· Radiology and microbiology follow-up need· Post-acute care phone calls to assess needs, overall satisfaction, and missed opportunities· Assessment of social determinants of health that may be inhibiting the journey back to health· High risk clinical follow-up· Expedited outpatient testing, ED care, or direct admission/observation· Incoming transfers Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors2.
The ACTT RN will contact patients within 48-hours of discharge from the acute care setting with the goal of a 100% contact rate. They will serve all patients not initially directed to the ACTT clinician or social worker.3. They will work to answer general and specific questions in regards to the patient's medical encounter, plan of care, potential clinical complications, and/or discharge instructions.
They will focus on diagnosis management, medication use, and any social determinants of health that may be impeding a return to health. Any medical care/advice provided will be on par with their scope of practice with any other clinical concerns being directed to the ACTT clinician.4. During these direct conversations, the ACTT RN will also be required to assess the patient experience, collect feedback, and provide service recovery when appropriate. 5.
Assist with the collection, analysis, and dissemination of data.6. When there is an opportunity for other members of the ACTT to assist, there will be a transfer of contact to that co-located team member so that they may be of assistance (i.e. ACTT clinician, social worker, physician referral navigator).7. Performs all other related duties as assigned Education & Experience Requirements Registered Nurse with current New York State license; Bachelor degree required5 years of experience as a nurse in an appropriate clinical setting with inpatient, emergency department, or care coordination experience preferred
Strong computer skills including but not limited to outlook, word, excel, PowerPoint, EPIC, MediTech and MidasAbility to type at 50 words/minute
Assistant Facility Manager
Basic Function – Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
Participate in programs to improve client and customer satisfaction.
Engage in the development of property level financial and operational goals.
Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
Courteously assist Customers by answering any questions they may have.
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
Assist with cleanup of debris, water, oil spills and etc.
Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
Assist Facility Manager with other duties as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience Required: High School Graduate. A minimum of six months of parking experience preferred.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement: Must possess a valid state-issued driver's license with current address and acceptable driving record.
Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.
Written Communication: Writes clearly and informatively; Able to read and interpret written information.
Customer Service: Have a strong customer orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is required to reach with hands and arms and talk or hear.
The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Clinical Social Worker
Job Post Date:
Professional - Clinical (Non-Nursing)
WHITE PLAINS HOSPITAL
WPH CARES (ACUTE CARE TRANSITION TEAM)
Mon-Sun 10 hour shifts alternating w/e & holida
Master's Degree LMSW/LCSW approved by St Ed Dept of University of State of N 2 years relevant acute care experience As a key member of the Acute Care Transition Team (ACTT), the Social Worker will be responsible for any acute care high utilizers and any patients identified by a member of the ACTT as someone whose social determinants of health are impeding the path to recovery. The ACTT Social Worker will work with the other team members to bridge the divide from the outpatient setting to the hospital as well as from hospital to home. The ACTT Social Worker will support the acute care staff that has recently rendered care, our patients, and their family members as they navigate the healthcare system at White Plains Hospital (WPH) and our affiliates. The ACTT Social Worker will help to facilitate two-way communication between the acute clinical setting and the home environment and includes encounters from the emergency department, inpatient setting, observation, labor & delivery, and/or ambulatory surgery. Some examples of the team's responsibilities will include but not be limited to: · Diagnosis management· Medication management· Access to care, care linkages and community resources· Outpatient follow-up coordination both within WPH as well as our affiliates· Radiology and microbiology follow-up need· Post-acute care phone calls to assess needs, overall satisfaction, and missed opportunities· Assessment of social determinants of health that may be inhibiting the journey back to health· High risk clinical follow-up· Expedited outpatient testing, ED care, or direct admission/observation· Incoming transfers Essential Functions and Responsibilities Includes the Following: 1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors2. Analyze and evaluate data relating to medical psycho-social programs and the need for post-acute skilled needs.3. Investigate insurance for reimbursable services and subsequently informs the patient/family of available resources, services and financial responsibilities.4. Collaborate for the care team community agencies when needed. 5. Assist with the collection, analysis, and dissemination of data.6. Any time a clinical concern is apparent or possible there will be a transfer of contact to that co-located team member so that they may be of assistance (i.e. ACTT clinician or nurse).7. Work with the ACTT physician referral navigator to obtain post-acute care follow-up appointments both within WPH and its affiliates.8. Performs all other related duties as assigned.Education & Experience RequirementsMaster of Social Work Degree from a School of Social Work accredited by the Council of Social work Education.Certified Social Worker approved by the State Education Department of the University of the State of New York.Two years of experience in an acute care hospital setting or related setting. Core CompetenciesDemonstrates ability to act in a professional capacity and serve as a professional role model
Demonstrates leadership skills including collaboration and negotiation
Demonstrates ability to communicate in a professional manner in all interactions
Demonstrates cultural sensitivity
Attention to detail
Independent judgment and decision making skills
Ability to adapt to a readily changing environment and requests
Demonstrates an ethical practice of medicine
Demonstrates strong, written and verbal communication skills. Establishes two-way communication by utilizing a variety of communication methods, actively listening to ideas and concerns and responding in an appropriate manner.Bilingual Spanish preferred
Demonstrates ability to retain composure under stress· Demonstrates ability to utilize appropriate software and may be required to document in the medical record.Patient engagement training preferred.
Operations Specialist - S
The Operations Specialists - Seasonal is responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs and assisting with annual set up/closing of offices.
Duties and Responsibilities:
Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, minor low voltage electrical work and repairing broken items. If the task is complex and requires a certified technician to complete the repair, the District Operations Coordinator (DOC) will be notified.
Delivery, transfer and basic set up of office technology (i.e., hardware setup).
Delivers supplies and materials to and from tax offices.
Assist with the annual set up and closing of seasonal tax offices including setting office to planogram, ensuring offices cleanliness and office meets overall brand standards.
Attend training required for the position.
Confirm that the office is properly secured when leaving the office after hours.
Other duties as assigned by the District Operations Coordinator, or in partnership with other managerial staff.
- Completion of a high school diploma or equivalent
Skills and Experience:
Basic reading skills
Knowledge of Outlook, and other web based programs
Ability to drive a motor vehicle and possess a valid driver's license and adequate insurance as required by state law. Also must have a good driving record.
Must be able to work independently.
Operations Administrative Assistant - S
Responsible for providing administrative support within a District or Districts in the areas of operational support, ordering supplies, hiring support and general administrative duties as related to the district(s) offices operations.
DUTIES AND RESPONSIBILITIES:
Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices. 50%
Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC or DGM as needed. 50%
Reviews office supply inventory and places orders to meet the needs of the office/district. .
Review and verify invoices and prepares payment for the DOC's approval.
Assists with local marketing initiatives.
Attends training related to the effective and efficient performance of job duties.
Other duties as assigned by the District Operations Coordinator or in partnership with other managerial staff.
- Completion of a high school diploma or equivalent. Additional course work in math is preferred.
Skills & Experience:
Minimum of one year of clerical or administrative experience.
Must have good reading and math skills in order to understand information and effectively explain information to others.
Must have good verbal and written communication skills and effectively communicate in person.
Understanding and previous use of a Windows-based computer system and applications such as Microsoft Word, Excel, and Outlook.
Experience with Windows operating system.
A basic level knowledge of Microsoft Office Suite.
Ability to read, write, and clearly communicate in English and/or other languages as required by the needs of the district.
Additional state and local requirements may apply.
Two to four years of experience as an H&R Block associate.
Experience in a multi-unit environment.
Business Solutions Delivery Specialist
This role is for a Business Relationship Management (BRM) Lead in the Digital Innovation team supporting our North American Beverage FoodService business. The BRM Lead will stimulate, surface, and shape business demand for IT products and services and ensure the potential business value is captured, optimized and recognized.
This role will strategically partner with business functions across our Foodservice segment including Marketing, Strategy, R&D, Design and Equipment Service to understand business problems and develop strategies and plans for IT solutions to those problems. As a BRM, you'll teach and develop your business partners to enable them to articulate the technology needs and requirements in their function that will advance business performance. The BRM will serve as the single point of focus between the business and IT organization to surface innovative technology solutions for POC's, market tests and commercialized solutions.
In this role you will gain and grow a deep understanding of our North American Beverage FoodService Digital Innovation segment. This will include markets such as connected equipment (Fountain, Vending, Coolers), Smart Equipment Network, Analytics, and new digital innovation concepts. You will also build strong both horizontal and vertical relationships with our business and leaders that deliver measurable business impact while acting as the principal technology advisor and a champion for identifying, leading and driving information technology transformation within PepsiCo FoodService.
Additional Responsibilities include:
Manage the Tableau-based Spire Intel analytics platform
Ensure business strategy and key performance indicators are identified and used for effective IT demand shaping
Partner with business leaders on pre-project ideation
Partner with enterprise architects to develop technology enablement business capability roadmaps
Partner with business and IT leaders to evaluate proposals, build business cases, and plan new joint initiatives, and resolve how they fit into business capability roadmaps and priorities
Partner with business analysts to ensure that essential business requirements are understood, captured, and reflected in solution documentation
Partner with business transformation or change management teams to ensure that the business unit or function has the capacity and capabilities to implement changes required by new technology solutions
Ensure that project/program managers and IT staff assigned to projects are knowledgeable about the business unit or function, business partner(s), and their objectives
Ensure delivery of new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners
Share ownership of the business value results of technology related projects; measure and communicate business value results on a periodic basis
Bring outside-in or fresh perspectives into the organization by routinely meeting with end customers/consumers, industry peers, and other external sources
Ensure continuous improvement in value optimization, IT performance, and business processes where applicable
Actively identify business capability and IT service gaps and contribute to improvement efforts
Advocate for and advance business partners' knowledge of IT processes frameworks, roles, and capabilities
Undergraduate degree in computer science, mathematics, engineering, business, or a related field
8+ years of experience in Information Technology
Demonstrated track record of creating technology solutions to solve business problems
Strong analytics background and familiarity with analytics tools and technologies; Tableau experience a plus
Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
Ability to listen, establish rapport, and credibility as a strategic partner vertically within the business unit or function, as well as with leadership and functional teams
Strategic thinker focused on business value results that utilize technical solutions
Highly skilled at creating business requirements documents, use cases, user acceptance test plans, process flow and data flow diagrams
Ability to set expectations with business partners and effectively use governance for a positive business partner experience
Skilled at conflict resolution and problem-solving to achieve win-win outcomes
Ability to influence and motivate others using personal rather than positional power
Strong communication skills in writing, speaking, and presenting
An outside-in focus: outstanding end-customer relationship skills
Demonstrated acumen and passion for business and technology
Understands the IT industry, e.g. emerging technologies and trends, industry standards, solution architecture, and the vendor landscape
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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