Scranton Job Description Sample
On Site Service Technician - Scranton, PA
Education and Experience Requirements:
High school diploma, GED or educational equivalent
1-2 years' experience working in a medical or healthcare facility - preferred
Demonstrates strong communication skills and tact in a variety of settings and situations.
Must possess a valid driver's license and reliable transportation to travel between customer facilities.
Demonstrates ability to work independently and with little supervision
Demonstrates knowledge of computer software applications including spreadsheets and word processing.
May require mandatory immunizations and credentialing based on customer requirements
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.
Are you looking to join a team that rewards and promotes top performers? Would you enjoy working for a reputable, environmentally- conscious company? If so, join Stericycle, where team members can grow/develop their skills and are encouraged to be innovative.
At Stericycle, our company culture is built on a foundation of respect, diversity, synergy, commitment, and partnership. We are committed to an environment where people can grow and develop and where innovative ideas and new approaches are valued. Be our newest team member!
Under management direction, the On-Site Service Technician travels between customer facilities providing on-site placement and collection of Stericycle waste containers (based on the customer contract - Sharps, Rx, Haz, etc…) through a healthcare facility, as required or requested.
Service Technicians are an integral component of the Stericycle Sharps Management Service and will be rewarded for their hard work with an affordable, comprehensive and competitive benefits package designed to help team members and their families maintain a healthy life/work balance. We offer medical insurance within 60 days of hire, vision coverage, dental insurance, 401(k) Plan and Trust, Employee Stock Purchase Plan, tuition reimbursement, Employee Assistance Program (EAP) Your Protection, Short Term Disability, Long Term Disability, Life and Accidental Death & Dismemberment Insurance, Healthcare Flexible Spending Account, PTO/paid vacation time, paid holidays, personal days, sick days and paid funeral leave.
Placement and collection of Stericycle waste containers at assigned facilities
Travels to client sites and proactively resolve customer service questions, problems, and issues.
Assist with installation of cabinets and brackets in new and existing healthcare facilities.
Communicates duty status on a defined scheduled basis.
Performs other related duties as required or requested.
The Part-Time Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.
BRAND AMBASSADOR AND CUSTOMER SERVICE
Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision
Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency
Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events
Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand
Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management
Works with store management to identify opportunities to drive the business and increase sales/profit
Works closely with Store Management to identify key tasks and assists in delegating them to Team Members
Follows up to ensure tasks are completed well and in a timely manner
May act as MOD to open/close store when no member of store management is present
Collaborates with other Team Members or store management on projects in a professional manner
Must be 18 years or older and have a high school diploma or equivalent
1+ years of supervisory experience in a customer centric environment
Available to work a flexible schedule, including days, evenings, weekends and holidays
Inbound Sales Representative
Advanced Client Solutions sales agents listen to client needs and understand which products/services will work best for the client throughout the relationship while providing an exceptional client experience. ACS sales agents are sales professionals who work in an inbound contact center and understand that being there for our clients is our number one priority.
- Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.
- Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center.
- Communicating with clients throughout the entire shift with structured breaks.
- Navigating multiple computer systems while interacting with the client.
- Listening to, understanding and providing needs-based sales solutions for our clients.
- Incentive opportunities for meeting and/or exceeding critical performance standards.
- Opportunity for advancement with structured career development paths.
- World-class suite of benefits including tuition and child care reimbursement and employee discount programs.
- Get training and on-the-job support from managers who are invested in your success. You’ll receive in-depth classroom training, including side-by side-live call handling and continued on-the-job training and coaching.
- Learn about core banking products and services we provide. Understand which products/services will work best for the client throughout the relationship and how to uncover their needs using best in class tools and resources.
- Provide education to clients. Inform and educate clients on products that are available and will benefit them to meet their needs.
- Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
- Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
- Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
- Is comfortable receiving ongoing performance feedback and coaching.
- Is comfortable with ongoing change and learning new technology/processes.
- Has a minimum of one year of sales experience with cross-selling, upselling or referring products.
- Has at least an intermediate level of proficiency with computers.
- Is self-motivated with excellent organizational skills.
- Has strong decision-making and problem-solving skills.
- Experience in the banking/financial industry.
- Experience working in a call center.
- Experience in telephone sales.
- Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
- Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.
- Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.
- Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
- Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.
You can't think of anywhere else you'd rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.
Coaching, and motivating your team to drive sales that deliver exceptional customer service
Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
Delivering sales, customer experience, merchandising, visual, and operational expectations
Act as a partner between customers, sales associates and store leadership
Ability to learn and share expertise of products and trends to fit customer's needs
Maintains an awareness of all product knowledge, and current or upcoming product / trends
Contributes to a positive and inclusive work environment
Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
Confident and comfortable engaging customers to deliver an elevated experience
Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
Initiates completion of tasks or activities without necessary supervision
Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
High level of ethics, values, integrity, and trust
Flexible availability – including nights, weekends, and holidays
Clamp Operator - 2Nd Shift
A successful Kane Clamp Operator will be responsible for unloading and loading all inbound and outbound products, along with moving, locating, relocating, stacking, and counting product in a safe and responsible manner in the distribution center.
Schedule: Monday - Friday, 3:00 PM Start!
Benefits: 1st of the month after 60 Days!
Pay Rate: $13.50/hour plus shift differential
Load, unload, move, stock, and stage products and materials using powered industrial equipment.
Clamp experience required.
Pull and prepare products for shipment, ensuring the exact number and types of products are loaded.
Follow customer requirements and/or other instructions to ensure accuracy: load count, stability of product, and that all products are loaded and unloaded safely.
Complete daily inspections of equipment.
Perform good housekeeping practices, clean as you go process.
Conduct operations and equipment in a manner that promotes safety and report unsafe conditions that can't be self-corrected to the leadership team.
Other duties as assigned.
Medical, Dental, Vision after 60 days of employment (Options available)
401K with matching program
Vacation and sick time
Friendly and Open Door culture
Outreach Associate / Business Development - Scranton
Our Outreach Associates are Addiction Specialists whom develop and execute local business strategies, marketing, sales and public relations initiatives in assigned territory to further enhance AAC's reputation as a leader in the addiction treatment industry, as well as to maximize revenue growth.
Report To: Regional Manager - Business Development
Increases local awareness of AAC services and value, to result in referrals to AAC for a set Territory.
Develops and build relationships and alliances with local target market segments and customers: healthcare providers, unions, employee and labor assistance programs, hospitals, crisis teams, mental health providers, other substance abuse treatment providers, recovery advocacy groups, problem-solving courts and organizations concerned with addiction treatment.
Acts as a liaison to professional referral sources, community organizations and advocacy groups to promote AAC's services, value and credibility.
Assists VP of Business Development in developing, adjusting and implementing strategic business marketing, sales and public relations plans in assigned territory, appropriate to AAC's mission and goals for its overall operations and return on investment objectives.
Executes analysis of assigned territory, develops and executes territory business and sales call plans.
Manages territory business activities to ensure productivity and cost-effective management of resources.
Manages all referent accounts and documents appropriately in Customer Relationship Management (CRM) database.
Monitors CRM daily for needed action and follow-up on referent needs.
Executes CRM direct mail campaigns to accounts in assigned territory per Business Development Team standard, policy and procedure.
Carries out responsibilities in accordance with the organization's policies and applicable laws.
Represents AAC at territory promotional events, regional and national events as assigned.
Represents AAC publicly at local conferences, conventions, meetings, political events and other activities.
Addresses and resolves customer complaints and problems within sphere of control and authority.
Collaborates with other Business Development Team members to reach as needed and with colleagues from other AAC departments to meet patient needs and business goals.
Maintains a productive, cooperative and healthy work attitude supporting an environment in which all employees work together to achieve AAC's mission, consistent with AAC core values
Assists VP of Business Development in selection, training and supervision of staff as needed.
Promotes AAC's value and reputation by bringing requests for public speaking engagements, for article submission in trade and other publications, media interviews, etc. forward to the VP of Business Development
Identifies opportunities for Business Development at the facility level and monitors network facility quality issues to ensure achievement of business goals.
Interacts with colleagues in Assessment and Placement and Clinical Oversight to ensure closing of appropriate business opportunities, consistent delivery of brand promise and customer satisfaction.
Bachelor's Degree in Business, or related field. Equivalent combination of education and experience.
Three or more years' experience in marketing or sales, preferably in healthcare.
Ability to work remote and on a BASE + commission/sales structure.
Valid Driver's License.
Ability to travel through an area covering muliple states.
Ability to create reports outlining weekly visits.
Sound judgement; ability to clearly make reasoned recommendations.
Ability to multitask.
Candidates in recovery must have 2+ years of sobriety.
AAC is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.
Operations Manager (Wire Electronic Payments) - Scranton, PA *3Rd Shift
Manages a team of 9 - 12 associates. Comprehensive knowledge of U.S. and Foreign Currency wire repair including SWIFT messages, Fedwire and CHIPS clearing. Knowledge of electronic funds transfer system automation capabilities and requirements to promote straight through processing. Basic knowledge of laws, rules and regulations applicable to the wire transfer service. Ability to manage service level agreements and complete all transactions by established cutoff's while maintaining high quality. Strong leadership and associate engagement skills.
- 3rd Shift
Required Skills and Experience:
Management, communication and associate engagement skills
Ability to coach and develop teammates, provide training support, write procedures and job aids
Basic knowledge of laws, rules and regulations governing the wire transfer service
The successful incumbent will have strong U.S. dollar clearing product knowledge
Ability to drive process improvements while meeting all compliance requirements
Strong knowledge of electronic funds transfer automation capabilities to enhance straight through processing
Able to develop reporting requirements, analyze information and make data driven decisions
Demonstrated ability to lead a high volume, high risk process maintaining quality standards
Desired Skills and Experience:
Strong PC skills, Microsoft suite, Excel, Word, PowerPoint
Basic knowledge of wire transfer system processing rules
Basic knowledge of wire transfer system database functionality
Posting Date: 03/21/2019
Location: Scranton, PA, 1 Fleet Way (PA6580), - United States
Travel: Yes, 5% of the time
Full / Part-time: Full time
Hours Per Week: 40
Shift: 3rd shift
Quality Assurance Specialist
Education & Experience:
Education equivalent to graduation from high school with some college, plus the equivalent in Quality Assurance related work experience demonstrating excellent analytical and reporting skills as well as call center customer service & telephone phone skills.
Minimum of three years of work experience, preferably in a quality assurance, customer service plus analytical reporting environment, or the equivalent in related work experience.
Demonstrates strong organizational and interpersonal communication skills. Ability to handle complex and demanding situations tactfully when dealing with customers and assist other team members with problem resolutions.
Ability to analyze and resolve complex problems and exceptions in order to complete final resolution processes.
Demonstrates solid knowledge of Microsoft Office Suite – specifically Excel & Access Database. Experience with SFDC, , Steriwork, MyStericycle, Manifest Archives, and SteriPoint.
Demonstrates the ability to type a minimum or 60 wpm.
Demonstrates general knowledge of quality standards and systems.
Duties & Responsibilities:
Respond timely to audit processing reports according to established standards with attention to details, analysis, documentation trail, received through the automated database systems, mail, or email regarding inquiries on invoices, payments, and collections as outlined by the Quality Assurance Manager, reviewing and reporting quality accuracy performance of communication of Stericycle products and services to customers.
Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience – with the ability to make recommendations beyond authority.
Performs the compliance review of all batch documentation related to quality assurance audits and evaluations. Including all reporting and record keeping as well as routine environmental testing as required.
Ability to communicate both written and orally, accurately and effectively across different levels & cultural backgrounds. Handle more complex customer situations involving multi-site problem resolution and escalations. Perform necessary research and work cross functionally to identify and suggestion process improvements for problem resolution as observed via audit process.
Mentors new team members and encourgaes sharing among the QA team functions.Supports projects required for servicing customers and Stericycle business – quality improvement initiatives..
Provides feedback to QA manager suggesting methods to increase efficiencies and identify areas of opportunity to improve customer satisfaction.
Remain proficient and current with customer service skills by answering customer calls. Performs other related duties as required or requested.
Business Development Manager - Brokerage
The Brokerage Business Development Manager will be held accountable for the education/development of customer interest in Ryder Brokerage services (LTL, Truckload, Intermodal, Transportation Management). They will work with their FMS counterparts and on their own to prospect, close and offer concierge level customer service to customers in their assigned territory and meeting or exceeding sales quotas. He/She will serve as the customer's point of contact through both in person meetings, and over the phone, to help meet their logistical needs. This position is tasked with growing a customer base and will have a high level of autonomy in doing so.
- May work virtually
High School diploma or equivalent
Bachelor's degree in Business or Marketing preferred
Five (5) years or more experience in Business to business sales in transportation, preferably in an outside sales environment with a High School diploma or Two (2) years or more experience in Business to business sales in transportation, preferably in an outside sales environment with a college degree
Two (2) years or more experience in logistics. Familiarity with LTL and Truckload as modes of freight transport
Ability to build strong customer relationships
Develops and delivers effective presentations
Demonstrates customer service skills
Ability to represent the company with external constituents
Friendly and service-oriented
Ability to effectively facilitate meetings, work sessions, and training
MS Office (intermediate level)
Salesforce (intermediate level) preferred
Responsible for prospecting new business, making cold and warm sales calls to potential clients and developing rapport
Working with counterparts on both the local and national FMS/Rental sales teams in an assigned territory to cross-sell brokerage products to existing and prospective Ryder customers, as well as help train and educate them on the brokerage product
Keep a record of sales efforts in Ryder's CRM system
Attend sales meetings/conferences as needed
Performs other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Center Storage Manager
375 N 7th Ave, Scranton, Pennsylvania 18503 United States of America
U-Haul is looking for a Center Storage Manager who, under the direction of the General Manager, will profitably manage U-Haul center storage and oversee all aspects of storage transactions, customer service, rentals, record-keeping and security.
Position requires a valid driver's license and a good driving record to operate a motor vehicle. Adhere to all local vehicular regulations while driving.
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.
The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities, and lifting a minimum of 50 lbs assisted or unassisted.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law.
Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
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