Smithtown Job Description Sample

• Board Certified/Board Eligible Dermatologist 
• See patients for Medical, Surgical and Cosmetic Dermatology
• Full-Time opportunity; set your own schedule
• Work at one location
• EXCELLENT income potential plus generous productivity based bonuses
• Full Benefits including health insurance, malpractice insurance, 401K after one year, PTO and more

You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.

Team Member behaviors include:

• Being friendly and helpful to customers and co-workers.

• Meeting customer needs and taking steps to solve food or service issues.

• Working well with teammates and accepting coaching from management team.

• Having a clean and tidy appearance and work habits.

• Communicating with customers, teammates and managers in a positive manner.

This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all-inclusive, and a similar job at other Brands, Franchise or License locations may be different.

You enjoy people and providing friendly, accurate service to customers as well as your teammates and managers. Key responsibilities include greeting customers in the restaurant or drive-thru, taking and ringing up orders, handling payment and thanking customers. You'll also prepare and store food ingredients, assemble food and beverage orders, check to make sure they're correct, package products, and maintain a clean, safe work and dining environment.

Team Member behaviors include:

• Being friendly and helpful to customers and co-workers.

• Meeting customer needs and taking steps to solve food or service issues.

• Working well with teammates and accepting coaching from management team.

• Having a clean and tidy appearance and work habits.

• Communicating with customers, teammates and managers in a positive manner.

This Summary Overview generally describes key job standards for Taco Bell Corporate employees. It is not all-inclusive, and a similar job at other Brands, Franchise or License locations may be different.

• PC Windows, Software and Networking Environments
• Setup, Configuration, and Diagnostics of both wired and wireless networks
• System Administration
• Desktop Email Client Setup and Configuration
• Remote Access (VPN, Remote Desktop Connection, Terminal Server)
• Various Software Installations
• Data Backup/Recovery
• Computer Hardware Diagnostics/Installation/Replacement
• Virtual removal of Malware and Viruses

• Experience with Microsoft Office:  Word, Excel, Access, Power Point
• Strong communication skills, both spoken and written
• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support related email, phone calls and other electronic communications
• Self-motivated, detail-oriented and organized
• Experience with hardware and software issues
• Preferably 3 years of relevant IT experience

• A Bachelor’s Degree
• 1-2 years helping end users with technology
• Strong problem-solving and troubleshooting abilities
• Excellent written and spoken communication skills
• A passion for learning, working hard, and having fun

• Networking: firewalls, web filters, DNS, OSI model, VPN, switching, VLANs
• Windows Desktop/Server environments: PC deployment, Active Directory, Remote Desktop/Citrix, Virtualization/Vmware
• Microsoft Office 365: Email, Outlook, Word, Excel, Flow, Teams, PowerBi, Intune, Sway, OneDrive
• Identity Management: Azure Active Directory, Windows Active Directory, OKTA, MFA, SAML
• Microsoft Azure: Virtual Machines, Site Recovery, Networking, Azure Backup

• Assist busy Operations Department with purchasing, order tracking, and other general internal functions
• Prepare invoices, reports, and other documents
• Identify and solve administrative problems
• Provide main phone coverage when needed
• Administrative duties such as faxing, filing, copying, etc.
• Special projects as assigned

• Experience with Microsoft Office:  Word, Excel, Access, PP
• Strong communication skills, both spoken and written
• Ability to effectively manage your time and work with competing deadlines
• Ability to “think outside the box" in order to solve problems

• Installation fiber optic & coax cables
• Working on aerial spans
• Splicing of coax cable and installing outside plant equipment for CATV/ Fiber
• Strand mapping
• Lashing cable between poles and applying tension to cable
• Install/ Repair
• Ability to safely operate a bucket truck (company-owned vehicles)
• Utilize standard telecommunications tools
• Access various installation points
• Access construction points as required
• Proficient in new build, coax & and pole transfers
• Knowledge in building strand, lashing, pole transfers & grounding
• Building and repairing aerial cables/OSP
• Fusion Splicing
• Place strand and fiber
• Over lash fiber to existing strand or cable.

• Troubleshooting software and hardware issues in complex, dynamic networks using the latest hardware, software and solutions to troubleshoot and resolve the issues.
• Provide server administration services, relative to the existing IT environment, to include Routine system administration tasks
• End-to end network support providing technical support and problems solving abilities
• Troubleshoot and resolve basic questions regarding issues with computer hardware, network/internet connectivity, email, and software applications, including Windows 7/10, Office 2010/2013/2016 and Office 365
• Working knowledge of Microsoft Windows servers 2008/2012/2016, Microsoft Exchange, Active Directory, Group Policy, LDAP, DFS
• Working Knowledge of DNS and DHCP
• Working knowledge of server hardware including HP and Dell
• Working knowledge of virtualization environments including VMware, Citrix and Microsoft(Hyper-V)
• Working knowledge of storage technologies and has worked with iSCSI, direct attached, NFS, Fiber connectivity. Strong SAN troubleshooting skills
• Working knowledge LAN and WAN technologies
• Knowledge of Citrix and associated products such as XenApp, XenDesktop, NetScaler

• Candidate should have a minimum of 5 years of technical experience troubleshooting network connectivity, protocols, server and desktop Technologies.
• All candidates must have at least 2 minor certifications (A+,VCA, CCENT, & MCSA) OR at least 1 major certification such as (MCSE, CCNA, CCNP, VCP)
• Proficient experience working with MS Windows, VMware, Citrix and Cisco
• Detail oriented and must be able to think independently
• High level of initiative and self-confidence along with strong verbal and written communication skills is important.
• Skill in using logic and reasoning to identify the strengths and weaknesses of solutions, conclusions or approaches to problems
• Manage multiple priorities simultaneously
• Advanced TCP/IP, OSI model, and networking skills

• Responsible for onsite troubleshooting and repair of issues that cannot be resolved by the Support Desk
• Responsible for the onsite diagnosis of video conferencing implementations
• Required to coordinate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation
• In House remote diagnostic support / trouble ticket resolution

• Provide pleasant and courteous service during all customer calls.
• Perform Preventative maintenance on Audio Visual rooms.
• Responsible for prepping on sites by researching drawings; case notes and financial requirements for the job (Time and Material requirements, etc.).
• Responsible for post mortem reporting – follow up activities; root cause analysis and financial information (hours spent; travel time; etc.).
• Responsible for preparing and distributing site reports for work done and reporting back to the ticket owner status and future activities. Summary of secondary job functions.
• Process customer repair requests by coordinating with vendors and manufacturers. Technical support & “return merchandise authorizations” (RMA’s)
• Responsible for the timely closure of all problems assigned to you by the helpdesk.
• Maintain documentation that assists the technical support group.  This will include maintenance of troubleshooting scripts as well as general documentation.
• Maintain an accurate customer asset database.

• Teamwork and cooperation are required.
• Must be willing to openly accept new tasks.
• Some occasional off hours work may be required as needed.
• Some travel outside of the Metropolitan Area will be required (~15-20%).

• Occasionally back-filling roles due to over booking, vacation or back log on projects with occasional work off hours. This is purely as escalation policy would dictate.
• Assist with time and materials on-site visits for non-trouble related activities.  This can include call monitoring.
• Customer/in-house Training and Support.
• Provide 2nd Level phone troubleshooting with vendors at remote locations as well as escalated calls within the helpdesk.

• Strong and proven background providing excellent customer service.
• Understanding of control systems such as AMX and Crestron.
• Some programming experience with control systems.
• Tandberg / Cisco Certified.
• Strong understanding of Video Conferencing.
• Strong understanding of Audio-Video essentials.
• Solid background in Technical Support.
• Proficiency with all Microsoft Office products.
• Strong multitasking skills.
• Quick learner.
• Competitive personality.
• Flexibility and adaptability.
• Ability to self-prioritize tasks.
• Excellent organizational skills and initiative are preferred as often work is done independently.
• Composure under pressure is necessary.
• CTS Certification.
• Must be a teamwork oriented individual.
• Good interpersonal skills as communication will be required.
• Strong understanding of Audio-Video essentials.
• Personal vehicle and valid / clean driver’s license is required