South Portland Job Description Sample
Senior Front-End Web Developer (Angular.Js)
- Strong experience with ANGULAR.JS
- Experience using SASS, LESS, HTML5, CSS, Bootstrap
- Experience working with the back-end developer in the process of building the RESTful API
- Solid communication skills
- RESTful API
- SQL Server
Organizational Development & Training Director
The Organizational Development & Training Director is responsible for planning, developing and executing an innovative corporate organizational development & training program to drive the organizational performance and meet the needs of the MEMIC Group. The incumbent is responsible for ensuring that the education, training and development opportunities for the organization are communicated and delivered to facilitate the development of the organization’s human resources across the enterprise. The incumbent will guide, collaborate and in some instances instruct programs to create consistency of content in all programs. The incumbent will work closely and strategize with the training and development professionals in other divisions to implement and execute enterprise wide organizational development solutions aimed at talent management, performance development, diversity and inclusion, change management, career development, production efficiencies and leadership effectiveness.
This will include a variety of activities, including but not limited to conducting advanced analyses to determine development opportunities, determining functional approaches that align with Company strategy, and overseeing the implementation of projects addressing organizational development initiatives.
- Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the organization. Identifies best practices and lessons learned and incorporates them into program plans.
- Leads Implementation of Organizational Development and Change Management Projects, Initiatives and Programs.
- Assesses learning and development areas and opportunities along with needs across all levels. Identifies and prioritizes mission critical skills for program development.
- Identifies and assesses current and future organizational development needs through process analysis and collaboration with Senior Management to meet corporate objectives and consultation with department managers. Creates curriculum to facilitate the development of the resources and meet the organizations expectations.
- Builds relationships and partners with a variety of stakeholders including all managers and professional staff in all divisions. Conducts direct observation of teams to identify gaps and areas of development for future programming or adjustments of current programming.
- Works closely with Human Resources and other divisional professionals to assist in the development of a Learning Management System that will bring the appropriate technology to the enterprise.
- Assesses employees’ skills, talents, performance and productivity and prepares written evaluations with advice for improvement.
- Monitors and evaluates training program’s effectiveness, success and ROI periodically and reports results for program changes and enhancements.
- Prepares and manages training budget.
- Ensures Strategic Organizational Alignment with HR, Talent Management and Culture.
- Resolves any specific problems and tailors training programs as necessary.
- Researches new training materials and supplies that might enhance our training and development procedures and provide value to our employees.
- Supports the implementation of the organizational development and training programs, flexibly adapting to serve multiple audiences, enterprise-wide.
- Bachelor’s Degree in Education, Human Resources, Organizational Behavior or relevant field with a minimum of 5 to 7 years of experience in Organizational Development, Human Resources, Change Management and/or Human Resources Consulting experience.
- Certified Professional in Learning & Performance (CPLP) certification preferred or other certifications for coaching and/or mentoring.
- Senior Professional in Human Resources (SPHR) certification preferred.
- Ability to synthesize information in a clear, concise and persuasive manner.
- Ability to be highly flexible in a fast-paced, dynamic and often ambiguous environment.
- Proven track record in designing and executing successful professional training programs that would include production training as well as professional leadership programs.
- Familiarity with traditional and modern training methods (adult learning, mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
- Excellent written and oral communication skills along with proven ability to develop programming for leadership skills enhancements.
- Ability to plan, multi-task and manage time effectively.
- Strong writing and record keeping ability for automating reports and documenting training manuals.
- Advanced working knowledge of Microsoft Office Suite and database administration.
- Preferred experience with survey data (i.e. engagement, satisfaction, etc.).
- Strong knowledge and experience in a variety of change management principles, practices, processes and techniques.
- Demonstrated success working with and managing cross-functional teams, committees and councils to identify organizational development gaps, define solutions, and manage the implementation.
- Knowledge and experience in developing organizational development models and assessment tools
MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law.
Representative, Customer Support
Under general supervision, in a customer service call center environment, the Representative will respond to a high number of telephone inquiries about EVO's products or services by following standard scripts and procedures. Utilize internal systems to research, assist and document customer service issues. Maintain a professional working relationship with internal and external customers.
High School or equivalent experience and a minimum of 1 year of customer service experience preferably in the finance or banking industry, or other service related industry. Prior call center experience a plus.
Strong data entry skills and ability to navigate multiple systems.
Attention to accuracy and detail in processing information.
Strong organizational and interpersonal skills.
Solid customer service etiquette.
Willingness to work a flexible schedule and occasional overtime as needed.
Possess good oral and written communication skills.
Ability to maintain confidentiality.
Ability to work independently as well as in a team.
Competent in Windows based computer applications (Microsoft Office).
Answer inbound calls to assist merchants, agents, ISO's and internal staff in a clear, friendly and professional manner while adhering to established company and department guidelines.
Meet performance metrics to include quality of call and call efficiency.
Perform research as it relates to financial and non-financial information requested by a merchant , agent, ISO and internal staff
Interpret and educate with regards to certain compliance policies and procedures
Notate each call on each merchant account to ensure accurate information for tracking purposes at all times.
Verify each call based on established procedures such as caller identification and social security or federal tax id confirmation; update merchant account information as necessary to ensure up-to-date information.
Escalate customer service related issues when necessary to team lead, supervisor or manager.
Address customer issues and ensure effective and long-term problem resolution by identifying cause and offering solutions.
Work closely with the Retention department to assist with retention by identifying merchant concerns.
Work closely with the Technical Support department to assist with merchant account and/or product inquiries.
Document and maintain position processes to help ensure position continuity and for reference in the performance management process.
Open, read, and respond to emails on a daily basis.
Conform with and abide by all federal, state, local regulations, Corporate Policies and Procedures, and instructions.
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).
Interaction Designer responsibilities include:
- Gathering and evaluating user requirements, in collaboration with product managers and engineers
- Illustrating design ideas using storyboards, process flows and sitemaps
- Designing graphic user interface elements, like menus, tabs and widgets
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images
- Portfolio of design projects
- Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
Senior Software QA Analyst
This role is on-site in Portland, ME
- Daily execution of project tests and the tracking of result
- Contribute to the development, including writing of automated test scripts, of all new test cases as well as maintenance of existing ones
- high level responsibility for software quality across the entire organization including device testing.
- 7+ years minimum work experience
- QA background; test infrastructure and analysis skills required
- Good HW, SW & Operating System fundamentals surrounding the building blocks of PC's, Devices, & Embedded systems
- Excellent communicator, both written and verbal
- Strong Analytical skills with a mindset that questions assumptions; with a willingness to continuously help improve processes and procedures
- Ability to work independently with a willingness to share knowledge with peers to improve the quality of the team on the whole
- Familiarity working with embedded hardware or device testing.
- Both Manual and Automation experience.
Claims Service Rep
To contribute to the overall success of OneAmerica objectives by providing timely and accurate support to our Specialty Team. To interpret provisions of existing policies. To provide information to claimants via telephone communication regarding policy coverageand current company procedures. To exercise considerable judgment in analyzing problems and making suggestions and recommendations to callers. To demonstrate excellent telephone etiquette and superb communication skills. To handle customer needs and problemsin a timely and courteous manner. To promote a positive customer service and technical expertise image through prompt, accurate and courteous responses to customer information needs.
OneAmerica strives to ensure the independence and impartiality of all persons involved in making claim and appeal decisions. Accordingly, OneAmerica's decisions regarding hiring, compensation, termination, promotion, or other similar matters with respect toany individual are not made based upon the likelihood that the individual will support the denial of a benefit.
Yields maximum utilization of multiple online and PC systems to access policy information, payments and customer contact information.
Responsible for maintaining expected audit and performance guarantee standards in a call center environment.
Maintains and updates knowledge of ever-changing products, processes and systems.
Provides and documents timely and accurate information concerning customer inquiries.
Contributes to the maintenance of a positive customer service image through documentation and accountability for resolution of issues identified during direct customer contact, as appropriate.
Researches and responds to external claimant requests with timely and accurate information relative to all Long Term/Short Term Disability questions.
Flexible with schedule to cover business hours 8:00am - 8:00pm on an as-needed basis.
Able to work independently.
Meets individual daily performance goals which contribute to the overall goals of the department.
Follows up on telephone inquiries within scope of role.
Additional duties and responsibilities may be included to assist department in day to day activities.
Requirements• High School Diploma or a combination of equivalent related work experience and education.
2+ years of call center experience highly preferred
Working knowledge of Microsoft Excel and Word.
Ability to speak and write Spanish a plus.
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Associate Manager, Consulting Services
Appirio, a Wipro Company helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world's largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.
Lead a team of 4-6 direct reports and be responsible for their team in all respects. Specific areas of responsibility include coordinating with Operations Managers and Practice Leadership in the following areas of Delivery Operations Management and Talent Management:
Track and monitor work product proactively to achieve target team utilization; typically includes being a part-time consultant on projects and balancing your team's workload appropriately
Ensure your team's records are accurately maintained and up to date
Collaborate with other Appirio managers and Consulting Operations to optimize consultant assignments across all projects to assemble the right team for both customer needs and employee engagement
Demonstrate leadership by mentoring your team as they grow their functional, technical, and consulting skills.
Share functional guidance through brainstorming sessions, and development of best practices including sponsorship and development of Center of Excellence (CoE)
Establish and maintain feedback loop with Project, Program, and Engagement Managers and peers
Onboard new consultants; mentoring and ramp-up plans
Meet regularly with team members to discuss and monitor career goals and development, project and customer feedback, customer assignment statuses, and ICP goal tracking
Plan and provide for continuous training opportunities for team members
Serve as a business partner to the HR team representing consultant performance, career and development needs
Education and Required Experience (Requirements)
2+ years Practice-specific experience
Bachelor's Degree in Business, or equivalent combination of education and experience
2+ years implementation experience in a Senior role as part of an Appirio functional team leveraging the Appirio Way
Strong writing skills including the ability to synthesize information into clear, concise messages both for detailed analytical reports and executive summaries.
Effective verbal communication including the ability to relate well with others and ability to adapt style as needed.
Ability to work independently, work with a remote team, think creatively, manage own time, and take initiative to drive projects
Experience designing sound strategies and business processes
Experience leading client workshops
Ability to manage client relationships
Ability to work from home and travel up to 60%
For US only, Not eligible for Visa Sponsorship
Additional Skills to Manager Level
Support and show leadership for customer relationship, project and pre-sales efforts as necessary including, but not limited to, following Appirio Way, serving as an escalation point for customer, contributing domain expertise in multiple areas, broaden client relationships across business and technical boundaries to identify and pursue follow-on engagements
Work with the recruiting team to building your team via recruiting to meet company staff plans each quarter
Hire and onboard new consultants; mentoring and ramp-up plans
Collaborate with the Ascend program and create a staffing model to leverage those resources across projects
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Store Seasonal Employee
Seasonal AssociateLowe's has seasonal openings for Assemblers, Receivers/Stockers, and Customer Service Associates (CSAs). All employees are expected to provide excellent customer service by greeting customers, responding to customer inquiries, and assisting them in locating, selecting, demonstrating, preparing, and loading merchandise. Additionally, each role has specific responsibilities, for example: assembling merchandise (Assembler), distributing and stocking merchandise (Receiver/Stocker), supporting check out and other functions as needed (CSA Loader), promoting customer loyalty plans and extended protection/replacement plans (CSA Sales Floor) and processing sales and returns using a cash register (CSA Front End). This is not an exhaustive list of duties, and seasonal associates may be asked to help with other duties as needed.
Individuals applying for Seasonal Associate may be considered for one of these roles, depending on hiring needs. Job RequirementsMorning, afternoon, and evening availability any day of the week, except Receiver/Stocker - late evening, night-time, and early morning any day of the week.Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.Minimum Qualifications Assembler & Receiver/Stocker Ability to read, write, and perform basic arithmetic (addition, subtraction).CSAs (Loader, Front-End, and Sales Floor) 6 months of experience using a computer, including: inputting, accessing, modifying, or outputting information AND 6 months of experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information. Preferred Qualifications Assembler & Receiver/Stocker 3 months of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.CSAs (Loader, Front-End, and Sales Floor) 6 months of retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping.
Clinical Manager (57553)
I believe that better care begins at home.
Compassionate care, uncompromising service and clinical excellence – that's what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation's leading provider of comprehensive home health, hospice, and non-medical home care services.
Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.
The Clinical Manager coordinates and oversees all direct care patient services provided by clinical personnel.
Develops, plans, implements, analyzes and organizes clinical operations for specific location managed.
Conducts/delegates the assessment and reassessment of patients, including updating of care plans and interpreting patient needs, while adhering to Company, physician, and/or health facility procedures/policies.
Manages the assignment of caregivers.
Responsible for and oversees the delivery of care to all patients served by the location. Receives case referrals. Reviews available patient information related to case, including disciplines required, to determine home health or hospice needs. Accountable to ensure patients meet admission criteria and makes the decision to admit patients to service. Assigns appropriate clinicians to case, as needed.
Instructs and guides clinicians to promote more effective performance and delivery of quality home care services, and is available at all times during operating hours to assist clinicians as appropriate.
Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities and in developing patient Plan of Care (POC).
Monitors cases to ensure documentation is in compliance with regulatory agencies and requirements of third party payers. Insures final audits/billing are completed timely and in compliance with Medicare regulations.
Coordinates communication between team members/attending physicians/caregivers to ensure the appropriateness of care and outcome planning.
Works in conjunction with the Branch Director and Company Finance Department to establish location's revenue and budget goals.
Participates in sales and marketing initiatives.
Supervises all clinical employees assigned to specific location. Responsible for the overall direction, coordination and evaluation of the location. Carries out supervisory responsibilities in accordance with Company policies and procedures.
Handles necessary employee corrective action and discipline issues fairly and objectively, in consultation with the Human Resources Department and the Executive Director/Director of Operations.
Participates in the interviewing, hiring, training and development of direct care clinicians. Evaluates their performance relative to job goals and requirements. Coaches staff and recommends in-service education programs, when needed. Ensures adherence to internal policies and standards.
Assesses staff education needs based on own review of clinical documentation in addition to feedback and recommendations by Utilization Review staff. Upon completion of assessment, creates and conducts regular staff education as needed.
Analyzes situations, identifies problems, identifies and evaluates alternative courses of action through utilization of Performance Improvement principles.
Responsible for review of appropriate number of Case Managers and clinical staff documentation to include starts-of-care, resumption-of-cares and re-certifications, for appropriateness of care, delivery and documentation requirements.
Responsible for the QA/PI activities. Works with Utilization Review staff relative to data tracking for performance review and outcomes of care analysis to determine efficiency, efficacy of case management system as well as any other systems and process. Competently performs patient care assignments and staff management activities.
Provides direct patient care on an infrequent basis and only in times of emergency.
Acts as Branch Director in his/her absence.
Interprets Company standards and Company policies and procedures to ensure compliance with external regulatory authorities and ensures that caregiver clinical documentation meets internal standards.
Participates in performance improvement activities, maintains ongoing clinical knowledge through internal and external training programs. Provides interpretation of knowledge and direction to staff.
Maintains relationships with referral/community sources. Participates in professional organizations and conducts care related programs.
Performs other related duties as assigned or requested.
Graduate of an accredited School of Nursing.
Current state license as a Registered Nurse.
Proof of current CPR.
Current driver's license.
Must have reliable transportation and insurance.
Two years as a Registered Nurse with at least one year management experience in a home care, hospice or equivalent environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Personal Banker- Portland Area
At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big.
As a Personal Banker you will report to the Branch Manager. Responsible for acquiring new consumer and small business clients, to expand relationships with existing clients and help clients achieve confidence in their financial wellness. Develops a comprehensive understanding of client needs by utilizing the Financial Wellness Guide. Serves as a proactive member of the Retail branch team by being an initial sales and service contact for new and existing clients, both at the sales desk and across the teller line. Key's branch culture is to be cross functional, utilizing time on the teller line as opportunities to identify and build deeper relationships with our clients. Effectively manages existing clients/book of business to support the retention and growth of profitable client relationships through sales of deposit, loan and investment products (with appropriate licensing). Recommends products and services to help the client achieve financial goals and the team to achieve business goals. Identifies and resolves complex client service issues. Recognizes complex product and financial services opportunities and refers to appropriate sales professionals in Retail, Investment Services, Mortgage, Business Banking, and Private Banking. Meets or exceeds established Teamwork & Accountability goals, and production expectations while maintaining strict adherence to risk and operational policies. Serves as a backup to the Branch Manager when the Branch Manager is unavailable.
ESSENTIAL JOB FUNCTIONS
The Personal Banker through execution of the Branch Playbook and Financial Wellness Reviews, helps clients achieve their Financial Goals. The Personal Banker also provides sales and service support to the Retail branch team. Personal Bankers and all Branch team members are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest and act in the best interest our clients and Key
Primary Personal Banker Functions
Consistently executes on Key's Branch Playbook and seeks opportunities to deliver distinctive client service with each interaction
Establishes preset appointments, delivers quality Financial Wellness Review conversations, identifies needs, makes recommendations and follow's up
Provides financial solutions to clients to help them achieve their goals. Solutions could involve; payments, deposit, loan and investment products (with appropriate licensing)
Develops strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manages internal and external Centers of Influence (COIs)
Supports acquisition of new clients and growth of current book of business by contacting and following up on system generated leads identified through the Client Experience (CE) Desktop (Key's branch platform system); documents activities by using the call report feature in the Desktop
Supports the branch in growing a profitable book of business to achieve individual and team goals
Provides sales and service assistance to all clients
Develops and maintains broad knowledge of products and services to appropriately support client needs
Ensures compliance with operational, security and audit procedures and policies
Participates in and occasionally facilitates daily branch huddles
Participates in special projects, campaigns and assignments as requested
Assists with coaching and training tellers and other branch professionals as needed
Accurately process all financial service transactions
Identifies and resolves complex client service opportunities
Completes and maintenances electronic client profiles using Key's technology such as the Client Experience (CE) Desktop
Maintains and calls on a client book of business
Assists on the Teller platform with new and existing clients of the bank with account transitions, maintaining responsibility for a cash drawer and following proper balancing procedures. Takes opportunities identified on the teller line to deepen and expand client relationship
High School Diploma, GED or equivalent experience
1 year of experience in developing current and new customer relationships, achieving sales goals and building referral sources
Foundational knowledge of sales and service techniques with consumers and small businesses, including tele-consulting, outside calling, prospecting and networking
Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals
Demonstrated ability to build and leverage Centers of Influence (COIs) to further promote business
Demonstrated strong customer service skills
Excellent communication skills and ability to work in a team environment
Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
Ability to work branch hours to include weekends and occasional evenings
Must have access to reliable transportation to facilitate travel outside of the branches, including outside sales calls
Frequent mobility (5-8 hours) in an office setting, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
Note: Employees in this position are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.
Undergraduate degree in business related field
Sales experience in banking, financial, or insurance industry
Possesses a general understanding of operations (risk, compliance, fraud, loss)
Cash handling experience
Working knowledge of Branch Teller Workstation
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.
ABOUT THE BUSINESS:
Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank's Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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