Sterling Heights Job Description Sample
Relationship Banker - Travel
The Relationship Banker - Travel provides support to various banking centers within the assigned district/s and is responsible for delivering exceptional customer service while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The Relationship Banker also provides sales, service and operational support to the retail banking center team.
REQUIRED KNOWLEDGE AND SKILLS
High school diploma or equivalent required
1 - 3 Years experience in function
0 - 1 Years experience in industry
NMLS registration required
Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach.
Proven track record in meeting and exceeding sales and service goals and initiatives; well-developed selling, cross-selling and referral skills.
Thorough understanding of banking operations, product knowledge, sales, and new business development preferred.
Strong attention to detail, while demonstrating accuracy in performing all work assignments. Excellent organization and time management skills.
Excellent problem solving ability; able to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and/or fraud.
Proficiency in Microsoft Office required; core banking software experience preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for opening accounts, consumer loans, home equity lines of credit, referrals to business partners and operating a cash drawer.
Consistently execute activities and behaviors to meet established sales, cross-sell and referral goals; conduct outbound calls and facilitate relationship review conversations with new and existing customers to establish, retain and expand relationships.
Analyze financial and personal data to develop a comprehensive understanding of customer needs, educate customers on various products and services, explaining key features and benefits to deliver appropriate solutions and close sales.
Monitor and manage accounts and relationships with new and existing customers; contact customers after opening accounts as part of the customer on-boarding process.
Maintain comprehensive knowledge of products and services to support customer needs; proactively support sales campaign initiatives.
Identify and resolve customer service issues; maintain professional poise and remain calm under pressure of time constraints and potential difficult customer situations.
May provide assistance in completing procedures related to compliance, audit, opening and closing the banking center each day and support in training new and existing team members.
May support the Banking Center Manager in providing overrides, and observing and providing feedback to the Teller team.
Keep the Banking Center Manager informed of all decisions, consequences, and results having an impact on people, costs, and/or quality of service that s/he is responsible for.
Perform all duties in accordance with regulatory, operational, security and audit policies and procedures.
Other / Miscellaneous
Actively participate and assist in the facilitation of daily and weekly banking center team meetings.
Participate in Community Reinvestment Act efforts and activities.
Provide support on sales campaigns and other initiatives.
As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information.
Chemical Bank is an EEO/AA employer for minorities, women, gender identity, sexual orientation, veterans, and individuals with disabilities.
Mech Serviceman Proj Team (Un)
What you will do
Are you looking to increase your HVAC knowledge and learn firsthand from some of the top HVAC teams? Our team will give you this opportunity, in addition we provide factory certification through our Service Technical Academy (STA) with milestone recognition and monetary rewards and advancement, increased incentive opportunity for executed pull-through work, top of the line technology, equipment and uniforms and a #1 focus on employee safety. We will equip you with tools and a vehicle to perform your job at the highest standard.
Apprentices shall perform all pneumatic control systems and mechanical equipment service and all other work coming under the labor agreement assigned by the Employer, limited only by their capabilities as determined by the Employer, at the respective apprentice rate of pay, and shall perform all assigned work under the direction of the Employer. Troubleshoots and resolves problems.
Responds to basic warranty calls. Keeps JCI, contractors, and the customer informed of job progress and issues as needed.
What we look for
High School Diploma or equivalent
Familiarity with HVAC equipment
EPA Refrigeration certification a plus
The ability to perform general building maintenance
Self starter with ability to work independently
This position requires a current driver's license
Willingness to supplement on-the-job training with training provided through the apprenticeship program
Good verbal and written communication skills
This is a Bargaining Unit Position
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
District Sales Leader Designate
Auto req ID: 174514BR
We are PepsiCo Sales. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals. That's why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we're committed to performing well as individuals and in teams, to strengthen the company as a whole.
Are you hungry to be a part of the World's largest portfolio of billion dollar food and beverage brands? Then now is the time to explore the opportunities of PepsiCo: what makes you unique makes us better.
Frito Lay is PepsiCo's snack manufacturing, sales and distribution operating unit. They have the world's largest portfolio of billion dollar foods and are specifically responsible for the growth of some of America's favorite snack foods, including FRITOS®, LAY'S®, DORITOS®, CHEETOS®, AND TOSTITOS®.
District Sales Leader Designate
The District Sales Leader Designate role is designed as a 12+ month leadership training program. District Sales Leader Designates will receive a customized on-boarding plan to assimilate and develop the necessary skillset in preparation for a District Sales Leader position. The on-boarding plan includes learning the Frito Lay Route Sales System and gaining exposure to the key players and functions across the Region Business Team. The formalized training program for this position involves 4-6 months of route level work to learn the foundation of the business and develop an understanding of our Direct Store Delivery (DSD) network and supply chain. The job is in a physical work environment with varying length of work days/schedule.
Upon completion of the training program, the DSL-D will be promoted to a District Sales Leader. The DSL will have responsibility for all aspects of managing a sales district comprised of 10-25 Route Sales Representatives (RSR's). Each District Sales Leader leads a $5-15 Million dollar business. All District Sales Leaders are responsible for administrative and technical support, as well as facilitating information to direct reports. It is imperative that candidates have strong leadership skills, communication skills and thrive in a fast-paced, constantly changing work environment.
Major Tasks, Accountabilities and
Successfully complete all activities included in the Sales District Leader Designate training program
Successfully interact with customers (store management) and effectively sell in/execute sales programs and initiatives
Lead district meetings focused on a plan to achieve sales objectives and goals
Conduct one-with-one meetings and "work withs" with RSR's to discuss performance, selling and customer service skills
Coach RSR's to successfully sell against baseline and promotional opportunities
Collect and interpret statistical data utilizing PepsiCo specific applications
Partner with product supply team to create accurate forecasts based on promotions and historical performance to ensure product availability
Prepare and deliver sales presentations to customers as required
Ability to work a flexible schedule including early mornings, evenings and/ or weekends
Must be willing and able to lift up to 40 lbs. periodically
Bachelor's degree preferred
A minimum of 2 years managing frontline employees
Consumer packaged goods experience in a Direct Store Delivery environment
Highly motivated individual with excellent communication, negotiation, influencing, and follow up skills
Proficient in Microsoft Office Suite (Outlook, Word, Excel, Power Point)
Requires Department of Transportation (DOT) certification and successful Motor Vehicle Report (MVR) review during pre-onboarding process
Must be authorized to work in the United States
Relocation Eligible: Not Eligible for Relocation
Job Type: Regular
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
For San Francisco Bay Area: Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance.
If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy
Please view our Pay Transparency Statement
Retail Sales Consultant, Part-Time (Sterling Heights)
Xfinity Retail Store Summary:
Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences
Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.
Product & service offerings include:
Provide superior customer service with all customer interactions.
Deep understanding of XFINITY products and services; effectively inform and educate customers.
Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.
Understand XFINITY products capabilities and how they outperform the competition.
Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements.
Position devices, mobile devices and 3rd party accessories as part of core product offering.
Set high standard by meeting or exceeding sales & customer satisfaction goals.
Support store operations including inventory, equipment transactions and payment activity.
Thrive in a fast paced, high-energy, rapidly changing environment.
Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.
Complies with all operational policies and procedures and Comcast code of conduct
Completes all courses in the training curriculum.
Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.
Requires travel throughout the store to greet and direct customers, perform product demo at various stations.
Drop-off and pick-up equipment for customers back of house.
Other duties and responsibilities as assigned.
High School Degree or Equivalent
Generally requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience
Must enjoy interacting with people
Committed to providing world class customer experience
Warm & engaging-ability to develop rapport quickly
Positive, "I can help you with that" attitude
Genuinely curious about customer needs
Strong communication skills
Consultative selling approach
Passion for technology
Desire to learn
Ability to excel in dynamic environment
Comcast is an EOE/Veterans/Disabled/LGBT employer
Supplier Quality Continuous Improvement Engineer
In this role, the Supplier Quality Continuous Improvement Engineer supports plant wide continuous improvement activities through education of Operations Excellence (OE) guiding principles, Value Stream Mapping, and Waste Identification and Elimination. Key responsibilities will include teaching, coaching, and driving OE practices through the plant via training sessions, kaizen activities, and hands-on problem solving with team members. Primary focus during first 12 months of job will be on lean/synchronous material flows.
Develop lean/synchronous material flow (key focus from material receiving to assembly);
Implement pull systems (kanban, visual, andons, forward broadcast, etc.) that promote JIT delivery to the assembly lines;
Develop and document standard work (job elements and cycle time for each element) for tugger and fork truck delivery loops – balance the work as required to utilize material handlers most effectively;
Eliminate/Reduce fork truck delivery to assembly where ever and whenever possible (JEP initiative);
Reduce assembly line side inventory in order to promote Safety (egress), Quality (minimize material used for sub-assy), and Efficiency (optimized part presentation to operators);
Reduce waste in the material delivery flow to improve delivery flow safety and efficiency;
Deliver OE training modules as required to meet training time line set for JEP;
Develop expert level problem solving techniques and logical thinking through root cause analysis (5-Whys and A3 documents) while coaching others in the same direction;
Support training activities plant wide across all shifts as required;
Actively engage in "Train the Trainer" initiatives in order to expedite training at all levels, everywhere in the plant;
Conduct daily "Go and See" walks with plant leaders, managers, and support personnel in order to acknowledge operators, identify any safety concerns, and look for any of the 8 wastes in the process;
Lead team of non-exempts and help them develop OE skill set and way of thinking;
Drive 5s through all areas and levels of the plant. Provide the 5s Training, assist in the implementation phases (sort, set in order) and sustainment phases (standardize, self-audit), and become integral part of plant wide assessments;
Promote visual management tools including metrics boards (Takt, Ergo, etc.) with Team Managers, Operators, and all other JEP personnel;
Lead OE Projects, kaizen events, and other continuous improvement efforts;
Develop small cross-functional teams that can help improve the plant daily. Use these teams to conduct Value Stream Maps and to identify wastes;
Identify the improvements to be made that will eliminate waste;
Track key metrics (Safety, Quality, Efficiency, and Cost) and wastes eliminated by the team;
Support COS (Cummins Operation System) principles of 'Establish the Right Environment', 'Involve People and Promote Teamwork' and 'Synchronize Flows';
Support Operations Excellence (Lean Manufacturing) principles in eliminating waste, reducing variation and standardizing routine processes and the 3 year Vision & Strategy and the OE Training Initiative as defined;
Act as a SME on OE Principles and the ability to drive these and other key initiatives;
Develop thorough understanding of how the OE sub-practices affect each area of the business.
NOTE: Working Hours and Attendance
Ability to flex hours in accordance with business needs (example of flex hours would be from 4 am – 12:30 pm or other variations of hours that would cover all shifts)
Ability to work 1 – 2 weeks per Quarter on 3rd shift as needed
Attendance performance consistent with plant guidelines
The position will be based out of the Sterling Heights, Michigan facility with coverage throughout the United States. Positions will be located in conjunction with business needs and will be positioned appropriately in the East, Mid West, South East, South West and Western Regions of the United States. Relocation to Sterling Heights Michigan may not be required and will be discussed further during the interview process. "Site-flexible."
This is a ground floor pilot program designed to provide supplier development/improvement activities throughout the supply chain on a continual basis. We will be training the supply base on innovative state of the art processes and practices for the improvement of their overall business.
Customer Service Representative - Work From Home
Customer Service Representative – Work From Home – Detroit, MI (REQUIRED: must live within 60 miles of Detroit, MI)
Join our team as a Customer Service Rep, and you'll have the opportunity to build your career with the benefit of working remotely from your home. For our customer service team, it's all about helping others. We're looking for people with a passion for building relationships and a knack for problem-solving to join our team and care for our customers.
We'll provide you with office equipment and training virtually so that you can feel confident you're providing the best possible customer service while still in a work from home environment. Whether answering questions about billing, explaining policy coverage or assuring available products are offered, you'll be the voice of Progressive to our customers. You'll have the support of a virtual, collaborative team, which includes ongoing coaching and development.
Pay Rate:$16.00 -$19.00 per hour, plus:
Additional 10-15% shift differential pay when you work evenings or weekends
Top performance awards and contests with cash payouts
2019 Training Start Dates & Schedule:
Start Dates: July 8, 2019
Training Hours: Monday – Friday, 10:00am – 6:45pm (EST)
Work Schedule Options: Choose from 3 schedule options with start times between 8:00 a.m. – 2:00 p.m. local time, including one weekend day
Duties & Responsibilities:
Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments
Must live within 60 miles of Detroit, MI
One or more years of college education or relevant work experience
Work or educational experience must include:
Customer service, sales and/or influencing others
Fast paced and changing environment
Multitasking and time management skills
Effectively communicating verbally and in writing
Prefer previous remote work experience and/or contact center experience
Benefits & Perks:
Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. Progressive employees also benefit from:
Annual gainshare bonus of up to 16% of your salary; Progressive rewards each of us with an annual bonus based on company performance
401k which includes dollar-for-dollar company match of up to 6%
Paid training, tuition assistance and career development
Diverse, welcoming culture with Employee Resource Groups
Dedication to work/life balance including beginning to earn paid time off after your first two weeks
Wellness program with discounts & rewards and the standard benefits (medical, dental, vision)
Work From Home Office Details:
Remote office internet connection should be via DSL or Cable Modem with minimum speed of 1mbps down and 0.5mbps up
Your computer or router should be physically connected to the modem by a cable. No wireless connection
All Progressive hardware you receive needs to be connected to a surge protector
Equal Opportunity Employer
Retail Personal Banker Associate I
GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I
after completing a 4-8 week on-boarding and education program that includes rotations in
Operations and Sales & Service. There will be a certification at the conclusion of the program to
provide selected candidates the opportunity to demonstrate skills necessary to successfully
perform a role within the Retail Personal Banker job family.
The Personal Banker I is a Financial Center position focused on using the consultative sales
process to proactively identify and meet the financial needs of customers or prospects. The
Personal Banker I maintains focus on acquiring new households and/or deepening existing customer
relationships through a variety of activities, including but not limited to lobby leadership (Financial
Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing
teller transactions as well as working as a member of the platform staff.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating
concerns, and personally following policies and procedures as defined. Accountable for always
doing the right thing for customers and colleagues, and ensures that actions and behaviors drive
a positive customer experience. While operating within the Bank's risk appetite, achieves results
by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
o Use the consultative sales process and Financial Needs Assessment to build a thorough
customer profile and identify current and future financial needs.
o Maintain an in-depth knowledge of Retail consumer and small business products/services and
recommend appropriate solutions using our value proposition.
o Utilize CAMP and other approved Marketing tools to proactively reach out to customers and
set appointments for periodic financial reviews.
o Primarily focused on cross-selling to existing customer base and engaging in outside sales
activities (i.e. Membership Advantage onsite presentations, business sales calls, community
financial literacy events, etc.) as directed.
o Establish close working relationships with assigned Business Partners (Mortgage, Small
Business, Commercial and Investment), referring customers when appropriate to provide timely,
and holistic financial solutions.
o Consistently meet/exceed customer experience and individual/team production goals and
enhance year-over-year revenue growth as measured by the Financial Center P&L.
o Provide guidance to CSRs with respect to the sales and referral process.
o Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
o Act with confidence by answering customer questions and owning customer issues.
o Maintain a position of trust and responsibility by keeping all business confidential.
o Follow the Bancorp Code of Business Conduct and Ethics and other related policies,
maintaining ethical behavior at all times.
o Adhere to established policies and procedures while opening/servicing the full range of Retail
o Participate in the consumer loan and bankcard process, owning sourced loans from application
o Participate in the opening/closing process of the Financial Center or Bank Mart as directed by
the Financial Center Manager.
o Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary
risk or exposure.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
. College degree or work experience providing transferrable skills, or, combination of education
and experience. Experience in the financial industry preferred.
. Demonstrated ability to develop comfort level with sales activities designed to acquire new
consumer household and small business customers and/or cross-sell to established customers.
. Must be able to demonstrate understanding of advanced math functions that will allow for
analysis of credit and financial information.
. Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written
. Demonstrated ability to develop a working knowledge of Retail policies and procedures in order
to utilize good judgment in making sound decisions.
. This position requires S.A.F.E. Act registration at the time of employment through the
Nationwide Mortgage Licensing System (NMLS). The NMLS web site
(mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration
Required for employment in this position.
. Normal office environment.
. Extending viewing of computer screens.
. This program will require the ability to travel within the affiliate for training as well as
. Travel outside of the affiliate will be required for various classroom training sessions.
Director Of Resident Care (Don)
Working at HarborChase - Experience Genuine Hospitality & a Rewarding Compensation Package.
HRA is transforming the senior housing industry, and that includes shaping our talent into tomorrow's leaders. At HarborChase, we believe that success starts with our Associates and we pride ourselves on hiring the best. Are you ready to take your career to the next level? Do you desire a career that is rewarding and one that rewards you?
Does this describe you?
Current nursing (RN/LPN/LVN) licensure issued by appropriate state licensing agency, if required in the state of hire
Strong leadership skills and experience in supervising and management
2 to 3 years related experience and/or training or equivalent combination of education and experience (preferred)
Experience using Microsoft Office and Outlook software. Basic typing skills required
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Basic CPR/first aid training
Knowledge of current Federal and State laws pertaining to assisted living and/or memory care communities
Able to make independent decisions
Must possess a passion to work with and around senior residents
Opportunities for Advancement / Mentorship Program
Company Paid Life Insurance
Paid Sick & Vacation Time
Company Paid Holidays
Company Matched 401k Program
Medical, Dental, Vision Insurance
and most of all Fun!
Sales Specialist Cabinets
Position Description Serves as the store expert in cabinets by providing detailed product information to both customers and peers, promoting and recommending products, plans, or installation services that match customer needs, creating designs with lighting, flooring, cabinets, appliances and paint for customers, informing customers on pricing, options, or status on pending orders, informing customers on pricing, options or status on pending orders. Includes generating leads, conducting sales activities, building relationships with customers, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders.
This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues Job Requirements Requires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimum Qualifications High school diploma or equivalent. 1 year external experience in customer facing sales OR 6 months Lowe's retail experience. Preferred Qualifications 1 year experience entering and submitting customer sales orders, including Special Order. 2 years experience identifying and selling products based upon customer needs or plans. 2 years experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. 2 years experience following up on outstanding or incomplete customer orders, sales, or installs. 1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans. 2 years experience in a sales environment with required sales goals or metrics. 1 year employment with Lowe's as a Sales Specialist. 2 years experience designing customized products for customers through the use of 20/20 or Computer-Aided Design system. Professional Certification (i.e., NKBA - National Kitchen and Bath) related to position being considered. Associate's Degree in Interior Design.
Dir. Of Life Enrichment
Develops meaningful and purposeful activity programs to enrichthe lives of the residents and families
Develops and implements monthly activities program calendarbased on the therapeutic scope of programs.
Promotes and maintains Family Partnership Program toencourage and nurture family members, community groups andindividuals to join together as volunteers with a focus on quality oflife for residents.
Oversight of LE coordinators and Care managers with focus onquality daily living experiences for residents.
Responsible for completion of Person Centered Care form foreach resident to ensure comprehensive social information iscollected in order to develop purposeful programs based oninterest, personal history and ability.
Embraces and promotes Parallel Program model throughcalendar development, associate and volunteer participation.
Maintains data collection and weekly reports to ensure eachresident is touched a minimum of 5 times per day in lifeenrichment programs- as a goal.
Provides a forum for residents and family members to meetregularly and share their ideas, thoughts, and concerns regardingtheir daily living experience.
Ensures that residents are encouraged and assisted to participate inlife enrichment activity programs that are of interest to them.
Maintains an adequate supply of equipment for regular activities,keeping within budgetary guidelines
Encourages and welcomes participation from other departments
Maintains resident and environment safety and supports all aspectsof safe return program
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