Stoneham Job Description Sample
Responsible for Level II contact for our clients in resolving their technical, application, and hardware related issues for our CAD/CAM equipment and software solutions. Our mission is to quickly assess and resolve end-user questions while delivering world-class customer support.
Provide Tier 1 level of technical support to customers by resolving technical calls on milling units, advanced software issues, and high-level milling machine and scanning errors.
Close 30+ tickets and gain 10 assists per week, on average.
Sustain over 50% phone availability to decrease response times, typically answering 10 – 15 calls per day inbound.
Maintain ticket SLA's for 30 minute first response, daily follow up responses (caries based on Priority) on unsolved tickets.
Help maintain at least a 98% customer satisfaction score via Zendesk surveys by consistently displaying professionalism and technical expertise to clients.
Continue to master and expand on Subject Matter Expert (SME) interests (4 or more corporate products).
Gather the required information necessary to best handle customer software and technical inquiries.
Attend and actively participate in 1-2 technical trainings, per year.
Mentor Associate Technical Support Specialists to improve their hardware skills, as well as their understanding of and comfort in discussing company products and services with customers.
Provide 1-2 in-house technical trainings, per year, to Associate Technical Support Specialists.
Specific Skills and Knowledge:
Must have an excellent ability to concisely articulate software-related problems and technical concepts to a varying customer base.
Must have a firm understanding of Internet connectivity and networking.
Must be proficient in dental terminology and the core functionality of software and hardware systems.
Must be able to accurately diagnose and repair appliances/equipment via phone and email.
With Kelly, you'll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today's most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.
About Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.
Service Writer Customer Service Coordinator - 2Nd Shift Monday-Friday!
Are you looking for an excellent place to work that offers great pay, benefits and incentives?
Do you want a rewarding career with one of the largest transportation companies in the country?
If you answered "Yes" to these questions, you've got to check out Ryder!
Call Claudia @ 630-210-2342
for more information
We are currently hiring a Service Writer in
For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
At Ryder, we offer outstanding incentives:
- Generous Paid Time Off!
- Excellent Benefits!
- Free Job training and development!
- Career advancement strategies that will help you secure your future!
We are a fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture.
Apply today and see why a job with Ryder is what you've been looking for. Call us or go online to apply for one of our awesome opportunities.
The Customer Service Coordinator/Service Writer will perform tasks related to parts inventory, scheduling and processing orders in a fast paced maintenance facility.
- High School Diploma or GED equivalent is required
- 18 years of age or older
Parts experience is required
Mechanic knowledge is preferred
Ability to work flexible schedules including shift work, weekends, holidays and in different locations
This position is responsible for maintaining parts inventory, coordinating with customers to schedule maintenance and processing purchase orders and debit memos
This position will also assist in scheduling shop workload
Additional duties are required on an as needed basis by supervisor
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Sharepoint Solutions Architect
The Sharepoint Solutions Architect who will be responsible for helping to implement the company's intranet solutions.
- Design and implement our intranet and collaboration solutions, leveraging out-of-the-box SharePoint tools as well as our own proprietary processes and components.
- Build forms and workflow applications
- Improve and enhance our intranet and collaboration offerings.
- Create collaborative Intranet designs with customer stakeholders and our staff.
- Collaboratively design site organizational structures
- Participate in staff and customer status meetings
- SharePoint Online intranet design and building experience.
- Solid branding skills and an aesthetic eye.
- Excellent interpersonal skills.
- Must enjoy collaborating with customers.
- Strong written and oral communications skills.
- Power BI
- Solid HTML and CSS skills.
- Must be personable.
- Must be able to lead teams and manage client expectations.
- Must be highly accountable with a deep sense of mission.
- Bachelor’s degree.
- Minimum 6 years of experience.
- Small company with big growth plans.
- Diverse client base and a highly active pipeline.
- Always-be-Giving: Generosity towards each other and our clients.
- Friendly and collaborative. No big egos.
Executive Commercial Lines Underwriter
If you seek a truly outstanding employment experience, Utica National is the place for you. We are always looking for conscientious, customer-oriented people - whether you're a seasoned insurance professional or just starting out. We offer a supportive and friendly work environment that features a variety of career paths.
We offer challenging assignments, advancement opportunities, full benefits packages, competitive salaries, and a great work environment. We're big enough to offer the opportunities you need to be successful, but not so big that you'll get lost in the crowd.
Duties and responsibilities include:
Review, reject or approve applications and/or endorsement requests concerning complex risks.
Communicate by telephone and through written correspondence with producers and marketing representatives.
Visit producers in their offices, working with them on problems assigned by supervising underwriter or in relating to specific underwriting problems.
Assist in providing guidance to other underwriters for whom the supervising underwriter is responsible.
Assist supervising underwriter in establishing and conducting training of other underwriters.
Perform other tasks as assigned.
College degree or equivalent experience.
3-5 years of commercial underwriting experience.
Completion of INS and AU series preferred.
Completion of the IIA General Insurance series, IIA Underwriting series preferred.
Coursework towards an ARM and/or CPCU designation highly preferred.
Strong technical verbal and writing skills
Proven effective at developing quality relationships with agents, brokers, and reinsurers, especially involving larger or more complex accounts
Internal contact with regional offices and various levels of personnel
Important to a certain degree with regard to policyholder
We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:
Flexible spending accounts
Vision care coverage
Paid Time-Off (PTO)
Paid Volunteer Day
Employee and Dependent life insurance
Accidental death & dismemberment insurance
Discounts on automobile and homeowner's insurance
Employee Assistance Program (EAP)
Credit Union membership
We offer both full and part time employment with the goal of providing work life balance to our talented workforce.
This is an exempt position. By applying for this position, you acknowledge that as an exempt employee, you should expect to find it necessary to work beyond your regular work schedule in order to fulfill the demands of the position. As such, in accepting our offer, you acknowledge and agree to fulfill this expectation.
As part of our hiring process, candidates must also pass a comprehensive background check and drug screen, additional screening for credit or MVR may be required for some positions.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Management Group will be in touch if you are moving forward. Candidates must meet company requirements on our online assessment test.
Project Manager (Jp4973)
Location: Woburn, MA. 01801
Employment Type: Contract
Business Unit: Upstream Manufacturing
Duration: 9+ months (likely extensions)
3Key Consulting Inc. is recruiting for a Project Manager with 5+ years’ experience in Project management supporting manufacturing operations at a bio-pharmaceutical company for a global, CA-based, bio-pharmaceutical company.
- Responsible for overall coordination, status reporting and stability of project-oriented work efforts.
- Establishes and implements project management processes and methodologies for manufacturing to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
- Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
- Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.
- Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.
- Support manufacturing department with ownership of quality records (Trackwise) such as Non-conformances, CAPAs and Change Controls.
- Project Management.
- Quality Records in Trackwise - Change Controls.
- Change Management
- Project Management.
- Change Control Ownership.
- Coordinates meetings and follow ups on project status.
- Interactions with staff to ensure project is on time.
- This person would need to have negotiation skills and be able to interact with high level stakeholders.
- Must possess extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques.
- Must understand manufacturing process with past project management experience.
- 5 years of experience supporting manufacturing operations at a Bio-Pharm/Pharma Company.
Bachelors Degree or higher
Lots of records here. Needs to move along projects and change controls.
Employee Value Proposition:
This is both drug substance and drug product operations within the same plant. This could expand the persons knowledge and experience. This is a great place to learn.
Phone followed by in-person interview.
We invite qualified candidates to send your resume to email@example.com. If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com. You are also welcome to share this posting with anyone you think might be interested in applying for this role.
Sr Associate QA – Biologics (Jp5158)
Job Site: Woburn, MA 01801
Duration: 12 months with likely extension
Business Unit: ABV QA Plant Quality Assurance
3Key Consulting Inc. is looking for role for a Sr Associate QA with experience in Analytical testing, able to support method transfer and validation activities, for a global, CA-based, bio-pharmaceutical company.
Under general supervision, this position will perform routine procedures and testing in support of the analytical product quality technology platforms. Specific responsibilities include performing routine laboratory procedures, such as sample testing, compendial (TOC and Conductivity) and non-compendial test methods Plaque Assay, Immunoassays, Chromatography and Gels. Will also be responsible for documenting, computing, compiling, interpreting, reviewing, and entering data. Additional responsibilities include sample shipment, inventory management, reagent preparation, maintaining/operating specialized equipment, and initiating and/or implementing changes in controlled documents. Must learn and comply with safety guidelines, GLP, and cGMPs/CFRs which includes, but is not limited to, the maintenance of training records, laboratory notebooks, written procedures, building monitoring systems and laboratory log books
Primary responsibilities of this position include:
- Complete system access and area access training, become qualified on sample management and shipping processes, success is demonstrated by being ready to perform sample management activities independently at the end of the 30 day period.
- 30-60 days gain instrument access for TOC/Conductivity and begin associated training qualifications
Analytical testing support is needed while the team supports method transfer and validation activities.
Employee Value Proposition:
Exposure to biologic manufacturing facility and novel technology – disposable manufacturing technology, DS and DP operations including fill finish, viral manufacturing. Experience with a leading biologics manufacturing company and visibility to network leading processes and contingent/FTE postings at AWM and other Amgen network sites. Woburn is located close to Boston, Cambridge, and the biotech hub and proximity to outdoor activities (1 -2 hours from skiing, hiking, biking, and the ocean). Great coworkers.
R&D (prefer experience for GMP manufacturing), prefer previous regulated industry experience, large gaps in career experience
Phone interview then possible in-person interview.
We invite qualified candidates to send your resume to firstname.lastname@example.org. If you decide that you’re not interested in pursuing this position, please feel free to look at the other positions on our website www.3keyconsulting.com. You are welcome to also share this posting with anyone you think might be interested in applying for this role.
Digital Tech & Materials Specialist - East
To sell "High Tech" software and capital equipment to Zahn Dental laboratory customers. Provides commanding knowledge of software intricacies for customer education.
Provides technical understanding, support, install, and knowledge for capital equipment related to software. Provides understanding of training programs, payment methods, and financing options. Maintains regular communication to appropriate management of all lead generation and sales activities.
Builds relationships to deepen the sales opportunity and enhance customer service offering. Successful candidate will have the ability to effectively perform against specified sales budget.
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:
Sells and educates customers and Company personnel (when appropriate) on Software Operating System
Sells and educates customers and Company personnel (when appropriate) on High Tech capital equipment
Acts as an advocate , educator, and sales administrator for The Company's products
Maintains competent working knowledge of High Technology products as they relate to the Dental Laboratory and Dental office
Establishes working relationships with Sales Team in order to generate, follow up on, and close sales
Acknowledges relationships with High Tech vendors in order to provide technical feedback and data for product updates or improvements
Provides technical assistance to customers in a follow up setting
Provides lead generation information and regular sales updates to management
Assists in trade show education (includes set-up and breakdown) where applicable
Participates in special projects and performs other duties as required.
5 years experience in dental education and/or training
Specialized Knowledge and
Sales, Training, Educating, technical trouble shooting, presentation skills. Ability to motivate others.
Excellent interpersonal and verbal communication skills. Working knowledge of internet applications. Self organized.
B.S. or B.A. in Business, Computer Science, and/ or Marketing
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Hiring Event! In-Home Service Technician
Join the Sears Home Services team as an Appliance Repair Technician!
HIRING EVENT! - Wednesday, February 13th, 2019 from 9AM to 6PM
$1,500 sign-on bonus may apply to applicants!
Courtyard by Marriott Boston Woburn/Burlington
240 Mishawum Road
Woburn, MA 01801
HIRING EVENT HOME APPLIANCE REPAIR TECHNICIANS PLEASE APPLY ONLINE BEFORE ATTENDING THIS EVENT
For more information contact:
Call: (847) 645-8267
- Service Vehicle, Gas Card, All
- Specialty Tools, Uniforms, Cell
- Phone and Laptop
- Home Dispatched Service Calls
- NO On-Call or Sunday Scheduling
- Paid Training!
- Benefits- Medical, Dental, Vision
• Equal Opportunity Equal Opportunity Employer / Disability / Vet Sears® is seeking professionals with appliance repair experience to
• support our customers with their repair needs! If you’re committed to excellent customer service and have appliance repair experience, we
• have BIG plans for your future!
Certified Pharmacy Technician
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
Models and delivers a distinctive and delightful customer experience.
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Develops strong relationships with most valuable customers.
Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.
Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Pharmacist Career Prep Program
- Submitting resumes and job applications but not hearing back?
- You have the skills, but can't seem to get an interview?
- Have interviews, but still don't get an offer?
- Struggling with your resume or cover letter?
- Not sure where to begin your job search?
- Wondering what hiring managers are "really" looking for?
- Wanting to get out of Retail and don't know how?
- Have too much or too little experience?
- Don't have a big enough network?
- Must be a licensed Pharmacist (or soon to be)
- Must be willing to systematically work through the program
- Must be driven and open to new techniques
- Computer access
- Email access
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