Sun Prairie Job Description Sample
Claims Support Representative
Facilitate delivery of effective customer service by developing knowledge of processes and procedures, answering and placing calls and resolving customer inquiries to achieve established quality and productivity standards.
Provide timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accounts to achieve call quality metrics and meet service level expectations
Obtain insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and current
Resolve customer issues by answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service
Build customer service knowledge by taking initiative for learning additional processes, queues and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
High School Diploma/GED
1 year relevant experience
Experience in a customer service environment
Experience in a call center environment
Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Terminology, function and fundamental capabilities of common computer, software
Basic knowledge of Microsoft Word, Excel and Outlook
Follow established guidelines to focus on details and complete tasks attentively and thoroughly
Quickly and accurately perform data entry; keep logs, records, and files up-to-date and readily accessible
Utilize effective research and investigative techniques
Understand customer needs and goals actively look for ways to meet them
Communicate information in a clear, well-organized, and professional manner
Encourage and build mutual trust, respect, and cooperation among team members
Escalate issues when necessary
Professional verbal Spanish language skills
Adhere to assigned schedule and demonstrate punctuality and consistent attendance
Show empathy and sensitivity to the experience of others
Positive, pleasant and supportive disposition towards co-workers and colleagues
Professional, polished, poised and positive demeanor
Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow
General office jobs
Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 pounds.
Number of Openings:
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Pharmacy Technician - Target Store
Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. Millions of times a day, we're helping people on their path to better health— from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we're present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day.
Come join our team of dedicated and caring Pharmacy Technicians who demonstrate our core values of Accountability, Caring, Collaboration,Innovation and Integrity in everything they do in our pharmacies every day. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, we have a place for you on our team to use your skills and talents to serve and care for our patients and customers.
The Pharmacy Technician position provides individuals with an opportunity to work in a leading retail pharmacy company and in a role that positively impacts the lives and health of others. You will work in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulations. Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times.
Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. If you like working in fast-paced environments and demonstrating compassionate, genuine care for patients and customers, this job is for you!
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification requirements according to your State's Board of Pharmacy guidelines. Your Pharmacy Technician duties will be restricted by your manager at first until you complete all necessary requirements. Once you satisfy all requirements and expand your Pharmacy Technician duties, you have the opportunity to continue to build your clinical, technical and insurance knowledge and expertise by leveraging available tools and training to build your pharmacy career.
Are you ready to help people on their path to better health? We are ready to have you join our team and help you on your career path to achieve your goals!
Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Must be at least 16 years of age
Licensure requirements vary by state
Attention and Focus
o The ability to concentrate on a task over a period of time without being distracted
- Customer Service Orientation
o Actively look for ways to help people, and do so in a friendly manner
o Notice and understand customers' reactions, and respond appropriately
- Communication Skills
o Use and understand verbal and written communication to interact with customers and colleagues
o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Mathematical Reasoning
o The ability to use math to solve a problem, such as calculating day's supply of a prescription
- Problem Resolution
o Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
o Choosing the best course of action when faced with a complex situation with several available options
Remaining upright on the feet, particularly for sustained periods of time
Moving about on foot to accomplish tasks, particularly for moving from one work area to another
Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm
Extending hand(s) and arm(s) in any direction
Bending body downward and forward by bending spine at the waist
Stooping to a considerable degree and requiring full use of the lower extremities and back muscles
Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately
Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication
o The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
- Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects
Previous experience in a pharmacy, retail, medical, or customer service setting
Previous experience as a Pharmacy Technician
PTCB National Certification
- High School diploma or equivalent (preferred)
Position Purpose: To manage an Arby's restaurant toward the attainment of agreed upon Company goals and profits, while working within the framework of DRM's corporate
Philosophy, Purpose, Mission Statement, Vision, Action, policies and objectives.
Essential Duties & Responsibilities
Enhance the overall guest experience by providing outstanding product / service to increase sales and profit.
Work Quarterback position lunch, dinner and weekends.
Purchase food, beverages, and supplies as needed and oversee preparation to ensure that every product served meets high standards of product quality.
Assist in providing Team Members and Shift Managers with the appropriate training.
Prepare an effective weekly team member schedule that meets scheduling and labor guidelines.
Ensure all marketing plans are executed on time and accurately to build repeat customer visits.
Utilize all management tools to keep neat, accurate and current records.
Execute systems daily to ensure a clean, organized restaurant, in order to deliver quality food fast & friendly.
Operate in accordance with established performance, profits, and operating standards as set forth in the OSM.
Supervise and motivate Team Members and Shift Managers to perform to their highest possible level of ability.
Communicate openly and honestly in a fair, respectful manner with peers, subordinates, and superiors about plans, progress, and problems.
Provide leadership by engendering excitement, enthusiasm, a positive attitude and a commitment to "Excellence."
Responsible for increasing sales and making a profit through exceptional guest service and cost control.
May coach, give written warnings, and suspend employees during a work shift. Makes recommendations to higher management regarding further disciplinary action.
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
Ensure the accurate and timely delivery of bank deposits as scheduled.
Required to be on time and present for work.
Perform other related duties as required and assigned by management.
Maintains accurate accounting of all hours worked.
Actively attending all required Assistant Manager DFW Workshops.
Job Tasks Position Duties Inventory Maintenance Guest Experience Development Coaching & Feedback Team Member Handbook Compliance Incident Reporting Train all new employees Maintenance Duties Provide Limited Guidance to Team Members Goal Setting Hourly Rounds Completed Sales & Labor Projections Opening/Closing Procedures Assists in Scheduling Safety/Security Compliance Assists in Weekly Product Ordering Food Sanitation Compliance In- restaurant Marketing Maintenance Cash Procedure Accountability Weekly Variance Analysis Send Home Crew for Disciplinary Reasons Assists in Month-end Inventory Inventory Completion/Accuracy Employee Counseling, written documentation Waste Control and suspensions Labor Control Team Member Orientations Ensure CAPS In-Restaurant Team Meetings Enforce Minor Labor Restrictions New hire / Employee File Maintenance Daily / Weekly Order Receiving Team Recruiting, Screening, Initial Interviews Oversee Hourly Training Reference Checks Train the Unit Trainer Assist In Positively Impacting Restaurant Management Handbook Compliance Controllable Income Labor Law Compliance MTP Certified
1 year or more management experience or education equivalent in retail/restaurant industry
High School Diploma or GED preferred, not required
Valid driver's license
Available to work all shifts (days, nights, weekends)
Background check completed satisfactorily
Ability to meet tight deadlines and work in a fast-paced environment.
Ability and desire to work independently as well as with a variety of personalities.
Must demonstrate effective oral communication skills.
Standing work only – occasionally kneel, crouch or reach.
Minimally required to sit and use hands for light office work.
Occasionally reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job are close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position requires employees to be on time and present at work.
The specific statements shown in each section of this description are not intended to be allinclusive.They represent typical elements and criteria considered necessary to perform the jobsuccessfully. The Company recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations.
Employment Specialist Internship
Our employees ARE our most important asset. To support them and our business operations, we are seeking an Employment Specialist Intern to focus on the recruitment of temporary employees. If you would enjoy the challenges and excitement of recruiting and supporting a dynamic and ever-changing workforce—this could be the opportunity for you!
Employment Specialist Internship will begin in June and end in December 2019.
This position will be based at our Sun Prairie, WI Distribution Center
What You'll Do
We need thousands of employees to deliver the excitement we promise our customers, so we do a lot of hiring! Your work will primarily revolve around fulfilling temporary hiring goals. To meet those goals, your duties will involve interviewing candidates, hiring, and orientating new employees. You'll also be responsible for:
Performing reference and background checks on applicants as needed
Processing necessary paperwork related to the hiring
Conducting temporary employee surveys
Assisting with updating and entering drug screening information into our computer system
Assisting Human Resource Manager with special projects and tasks as assigned
What it takes
This role requires a strong, consistent, and empathetic communicator with knowledge around the Human Resource function. Ideally you will be working toward a Bachelor's Degree in Business Administration/Management, Human Resources or related field. In addition, we are looking for:
Junior or Senior standing, recent graduates may be considered
Cumulative GPA of 2.80 or higher
Effective presentation skills
Exceptional organizational skills
The ability to effectively handle difficult situations/ conversations diplomatically
Assistant Operations Supervisor - Fulfillment Internship
The Assistant Operations Supervisor Internship will begin in June and end in December of 2019.
What You'll Do:
Assistant Supervisor Interns will work with the Assistant Managers on the coordination of daily flow of outbound materials throughout the facility. (The Intern will work with Leads in areas of Outbound including: picking, packing, loading, among others). You will be responsible for meeting daily production needs throughout the facility. In addition you will be responsible for:
Monitoring department and employee production rates
Investigating problems pertaining to running the line
Delegating and directing temporary employees
What It Takes
This role requires highly driven individuals with the ability to give clear and concise instructions with a strong knowledge of supervisory procedures and concepts. Ideally you will be working towards a Bachelor's Degree in Supply Chain Logistics, Production or Operations Management, Industrial Technology Management, Business Management, General Management or related majors. In addition we are looking for:
Junior or Senior standing, recent graduates may be considered
Cumulative GPA of 2.80 or higher
Excellent organizational and multi-tasking skills
Able to communicate effectively with a variety of personality types
Ability to effectively motivate temporary employees
At the end of the internship, the Intern will learn to run an entire shift and will perform such responsibilities during the peak season. Those responsibilities include: scheduling, working with hours budget, having pre-shift meetings, leading Stretch and Flex. Along the way the Intern will be assigned projects which can vary in nature.
Assistant Fulfillment Project Coordinator Internship
The Assistant Fulfillment Project Coordinator Internship will begin in June and end in December 2019.
What You'll Do:
The Assistant Fulfillment Project Coordinator will work with the Assistant Managers on the coordination of all slotting procedures for the picking area and make strategic placement decisions to better utilize the facility. In addition you will be responsible for:
Making logistic placement decisions to better utilize the product
Maintaining and updating several WMS reports
Project Planning for picking and packing job functions
What It Takes:
This role requires highly driven individuals with the ability to give clear and concise instructions with a strong knowledge of supervisory procedures and concepts. Ideally you will be working towards a Bachelor's Degree in Supply Chain Logistics, Production or Operations Management, Industrial Technology Management, Business Management, General Management or related majors. In addition internship applicants must:
Be Junior or Senior standing, recent graduates may be considered
Have a cumulative GPA of 2.80 or higher
Possess excellent organizational and multi-tasking skills
Be able to communicate effectively with a variety of personality types
Have the ability to effectively motivate temporary employees
The Intern will have 6-8 weeks of training in all areas of operation. They will then begin to focus on slotting and whiteboard projects (initiatives for improvement in 2019).
The Intern should be a problem solver, analytical, collaborative, like a challenge and be self motivated.
First Year Tax Professional
First Year Tax Professional
Seeking seasonal Tax Preparers who want to grow their career and be a part of our network of expert professionals who enjoy serving clients with diverse tax needs.
We offer competitive pay, flexible schedules, advanced tax training, and career advancement opportunities.
H&R Block is the industry's largest consumer tax services provider¹ and we have been focused on client service for over 60 years.
Apply today using any device at www.hrblock.com/careers > Tax Office Jobs
Tax Professional duties include:
Conducting face-to-face tax interviews with clients
Preparing complete and accurate tax returns
Generating business growth, increasing client retention, and offering additional products and services
Providing IRS audit support
Support office priorities through teamwork and collaboration
Required Skills & Experience:
High School Diploma or equivalent
Ability to effectively communicate in person and in writing
Experience working in a fast-paced environment
Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course²
Must complete 18-hour continuing education requirement and meet all other IRS and applicable state requirements
Preferred Skills & Experience:
Sales and/or marketing experience
Previous experience in a customer service environment
Bilingual candidates strongly encouraged to apply!
H&R Block is an equal opportunity employer.
1 Based on annual revenues for sales of tax preparation products and services.
2 Enrollment in, or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment.
Registered Nurse, RN
PURPOSE AND SCOPE:
The registered professional nurse (CAP RN 1) position is an entry level designation into the Clinical Advancement Program for Registered Nurses. The CAP RN 1 is accountable and responsible for the provision and coordination of clinically competent care including assessment, planning, intervention and evaluation for an assigned group of patients.
As a member of the Chronic Kidney Disease (CKD) health care team, the CAP RN 1 participates in decision-making, teaching, leadership functions, and quality improvement activities that enhance patient care outcomes and facility operations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
All duties and responsibilities are expected to be performed in accordance with Fresenius Kidney Care policy, procedures, standards of nursing practice, state and federal regulations.
Performs all essential functions under the direction of the Clinical Manager (CM) and with the guidance from the Educator, Preceptor or a CAP RN 2, 3, 4 or 5 for the first 6 months of employment.
Expected to complete requirements to advance to the next CAP level, for which they qualify, within 24 months from date of hire.
Performs ongoing, systematic collection and analysis of patient data pre – during – post hemodialysis treatment for assigned patients and documents in the patient medical record, adjusts or modifies the treatment plan as indicated and notifies Team Leader, Charge Nurse, Clinical Manager or Physician as needed.
IF YOU CARE, THERE'S A PLACE FOR YOU HERE
For a career path that is both challenging and rewarding, join Sedgwick's talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets -- their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.
PRIMARY PURPOSE: To provide support to the claims staff and to perform other office tasks depending on the client program.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Sets up and enters new claims into claims management system.
Inputs and reviews notes/diaries in claims management system as instructed.
Processes mail; handles filing, faxing and photocopying.
Reviews, prepares, creates, and/or sends letters, reports, and forms.
Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.
Other activities/projects as assigned including the preparation and distribution of computer reports.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Education & Licensing
High school diploma or GED required.
Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.
Skills & Knowledge
Excellent oral and written communication
PC literate, including Microsoft Office products
Strong organizational skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
Business Intelligence Technical Lead I
- Design, develop, and maintain relational databases for data storage and data mining.
- Perform data warehouse design and testing, including data design, database architecture, metadata, and repository creation.
- Develop processes and procedures for entering information into data warehousing systems and for ensuring reliability of information entered.
- Seek continuous improvement in performance of data warehouse and ensure security of data.
- Career-Level position within field. Requires experience and proficiency in discipline.
- Conducts complex work important to the organization.
- Works with minimal supervision with wide latitude for independent judgment.
- Typically requires six to nine years experience or equivalent education
- Decision making authority,
- Compliance monitoring,
- Policies and standards,
- Roles and responsibilities,
- Data inventories,
- Full lifecycle data management,
- Content management,
- Records management,
- Data preservation and retention,
- Data quality,
- Data classification,
- Data security and access,
- Data valuation.
- Excellent interpersonal communication skills
- Excellent organization and time management skills
- Excellent facilitation and presentation skills
- Excellent conflict resolution and management skills
- Knowledge of the Medicaid Program (preferred)
- Knowledge of data related government regulatory requirements and emerging trends and issues
- Demonstrated analysis skills, with change management concepts and strategies
- Demonstrated success in supporting a data governance and management framework aligned with industry standards and best practices that includes the following:
- Data Governance
- Data Architecture Management
- Data Development
- Data Operations Management
- Data Security Management
- Reference and Master Data Management
- Data Warehousing and Business Intelligence
- Document and Content Management
- Meta-data Management
- Data Quality Management
- Implementation or support of data governance and management standards, procedures, and roles and responsibilities for a large organization
- Integration of enterprise level data that eliminates or reduces duplication and data redundancy
- Implementation and/or support of and enterprise data warehouse and business intelligence (analytics) for a large organization
- Support of Big Data – structured and unstructured – that includes high volume, frequency, and variety
- Provide regular progress reports to Data Governance and Management staff
- Bachelor’s degree in Information Technology or Business Administration with a demonstrated track record of success in supporting a large data governance and management area within an organization.
- Certified Data Management Professional (CDMP®) preferred.
- Five to ten years of relevant experience
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