Terminal Manager Job Description Sample

Job Summary

• Lead, guide and direct terminal employees to include setting targets, monitoring performance, providing coaching, counseling and development.

• Accountable for the management of an efficient, clean and safe LTL operation.

• Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.

• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.

• Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met.

• Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis.

• Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections

• Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries

• Responsible for meeting all the KPI's set forth by the company.

• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services

• Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities

• Act as Company's representative before government agencies or legal representatives

• Regular attendance is required

• This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks

Qualifications

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred

• A minimum of five years management experience in the LTL industry preferred

• Must have good computer skills (AS400 and MS Office a plus)

• Proven leadership, team building and interpersonal relationship skills

• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

• Possess excellent verbal, written and listening communication skills

• Excellent planning and organization skills

• Ability to create, implement and monitor training programs

• Some traveling required

• Must have a strong work ethic and good problem solving skills

• Must be willing to work 50 hours/ week average

• Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition

• Must be able to comply with all company policies, rules, procedures and Code of Conduct

• Must be able to interact well with others

• Must be able to work independently, or in a team setting

• Must be capable of working under tight time constraints in a high volume environment with multiple priorities

• Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

• Must be authorized to work in the United States

Overview

PURPOSE

The Terminal Manager's primary objective is to manage the barge unloading, distribution and storage activities of the Lubbock, TX terminal. Manager will oversee facility optimization while maintaining the high standards of safety, quality and customer service at facility and operating within environmental regulations consistent with the business strategy and objectives of LafargeHolcim.

Responsibilities

KEY RESPONSIBILITIES

• The primary focus of the Terminal Manager is to safely and efficiently manage the assets of the distribution terminal.

• Development and implementation of activities related to functional and safety training throughout the facility, as well as training related to terminal specific operations, policies and procedures.

• Ensure that facility is compliant with all environmental and safety requirements through on-site leadership related to conducting training and completing all required documentation of training events

• Act as the single point of accountability for the terminal location including the management of inventory, assets, safety programs and the development, coaching and training of employees.

• Development and management of terminal expense budgets.

• Execute and monitor all respective internal controls, ensuring efficient / effective activities that support organizational objectives, while adhering to applicable laws, regulations, policies and procedures.

RELATIONSHIPS WITH OTHER JOBS

• The Terminal Manager reports to the Area Terminal Manager.

• The Terminal Manager will operate within a network of other Terminal Managers and Senior Terminal Managers and be required to work effectively within this environment

• The Terminal Manager will have 5 reports in his/her organization.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

Required Education: Associates/Technical Degree

Additional Education Preferred: Associates/Technical Degree

Field of Study Preferred: Applicable related work experience in a cement distribution facility along with a technical college degree will be considered

Results/ Accountabilities:

• Conducting all required safety training and reviewing current safety manuals updating them for changes in scope or regulations

• An effective inventory management strategy utilizing communication of potential issues to Manufacturing, Sales and Logistics to reduce the risk of customer service issues

• Effectively coordinate with the logistics, sales, and customers to ensure an uninterrupted supply chain.

• A daily audit and review of terminal employees work behavior to ensure that safety regulations are being followed

• Effectively manage the operating budgets for terminal to ensure costs are controlled and commitments are met

• Updating standard operating procedures for process modifications and/or equipment additions.

• Managing capital projects when required

Required Work Experience:

• The primary focus of the Terminal Manager is to safely and efficiently manage the assets of the distribution terminal.

• Development and implementation of activities related to functional and safety training throughout the facility, as well as training related to terminal specific operations, policies and procedures.

• Ensure that facility is compliant with all environmental and safety requirements through on-site leadership related to conducting training and completing all required documentation of training events

• Act as the single point of accountability for the terminal location including the management of inventory, assets, safety programs and the development, coaching and training of employees.

• Development and management of terminal expense budgets.

• Execute and monitor all respective internal controls, ensuring efficient / effective activities that support organizational objectives, while adhering to applicable laws, regulations, policies and procedures.

Job Summary

• Lead, guide and direct terminal employees to include setting targets, monitoring performance, providing coaching, counseling and development.

• Accountable for the management of an efficient, clean and safe LTL operation.

• Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.

• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.

• Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met.

• Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis.

• Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections

• Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries

• Responsible for meeting all the KPI's set forth by the company.

• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services

• Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities

• Act as Company's representative before government agencies or legal representatives

• Regular attendance is required

• This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks

Qualifications

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred

• A minimum of five years management experience in the LTL industry preferred

• Must have good computer skills (AS400 and MS Office a plus)

• Proven leadership, team building and interpersonal relationship skills

• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

• Possess excellent verbal, written and listening communication skills

• Excellent planning and organization skills

• Ability to create, implement and monitor training programs

• Some traveling required

• Must have a strong work ethic and good problem solving skills

• Must be willing to work 50 hours/ week average

• Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition

• Must be able to comply with all company policies, rules, procedures and Code of Conduct

• Must be able to interact well with others

• Must be able to work independently, or in a team setting

• Must be capable of working under tight time constraints in a high volume environment with multiple priorities

• Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

• Must be authorized to work in the United States

Terminal Manager

Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for one of Wayfair's fastest growing, new businesses, Wayfair Dedicated Delivery.

The Wayfair Home Delivery department is looking to add a Terminal Manager to our local delivery center. This person will play a key role in improving customer satisfaction and driving repeat business in their region by ensuring that Logistics Administrators and Home Delivery Partners provide world class customer experiences at every opportunity.

What you will do:

• You will be responsible for the safety, quality, and performance of the warehouse and customer service operation within the terminal

• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible

• Proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues

• Monitor, report and improve KPI, including NPS, On Time Delivery %, Order Dwell Days.

• Supervise onsite inspection and repair process.

• Support our Customer Service and Sales teams in their efforts to answer customer inquiries and facilitate order change requests

• Define optimal shift allocations for warehouse associates

• Provide instruction and feedback to third party delivery partners regarding objective and subjective KPI

• Create and implement training activities for administrative staff

• Provide direct input into the existing user tools and make recommendations for process changes/improvements

• You will be responsible for managing-off of a Profit & Loss statement and the upkeep of all equipment and maintenance within the terminal.

Who you are:

• Knowledge of the safety and legal documentation processes for handling warehouse related activities (MSDS, Equipment Checklist, BOL)

• Comfort with delivery routing technologies/strategies

• Customer Centric approach

• Well organized and detail oriented

• Strong leadership skills, ability to build and manage teams

• Proactive in identifying opportunities for improvement and driving process improvements

• Ability to build positive partnerships with internal and external groups to optimize performance

• BA/BS in management, administration, supply chain, customer service, or 5 years working experience in product distribution

• Bi-lingual is a plus

Job Summary

• Lead, guide and direct terminal employees to include setting targets, monitoring performance, providing coaching, counseling and development.

• Accountable for the management of an efficient, clean and safe LTL operation.

• Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.

• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.

• Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met.

• Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis.

• Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections

• Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries

• Responsible for meeting all the KPI's set forth by the company.

• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services

• Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities

• Act as Company's representative before government agencies or legal representatives

• Regular attendance is required

• This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks

Qualifications

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred

• A minimum of five years management experience in the LTL industry preferred

• Must have good computer skills (AS400 and MS Office a plus)

• Proven leadership, team building and interpersonal relationship skills

• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

• Possess excellent verbal, written and listening communication skills

• Excellent planning and organization skills

• Ability to create, implement and monitor training programs

• Some traveling required

• Must have a strong work ethic and good problem solving skills

• Must be willing to work 50 hours/ week average

• Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition

• Must be able to comply with all company policies, rules, procedures and Code of Conduct

• Must be able to interact well with others

• Must be able to work independently, or in a team setting

• Must be capable of working under tight time constraints in a high volume environment with multiple priorities

• Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

• Must be authorized to work in the United States

Job Summary

• Lead, guide and direct terminal employees to include setting targets, monitoring performance, providing coaching, counseling and development.

• Accountable for the management of an efficient, clean and safe LTL operation.

• Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.

• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.

• Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met.

• Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis.

• Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections

• Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries

• Responsible for meeting all the KPI's set forth by the company.

• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services

• Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities

• Act as Company's representative before government agencies or legal representatives

• Regular attendance is required

• This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks

Qualifications

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred

• A minimum of five years management experience in the LTL industry preferred

• Must have good computer skills (AS400 and MS Office a plus)

• Proven leadership, team building and interpersonal relationship skills

• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

• Possess excellent verbal, written and listening communication skills

• Excellent planning and organization skills

• Ability to create, implement and monitor training programs

• Some traveling required

• Must have a strong work ethic and good problem solving skills

• Must be willing to work 50 hours/ week average

• Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition

• Must be able to comply with all company policies, rules, procedures and Code of Conduct

• Must be able to interact well with others

• Must be able to work independently, or in a team setting

• Must be capable of working under tight time constraints in a high volume environment with multiple priorities

• Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

• Must be authorized to work in the United States

Job Summary

• Lead, guide and direct terminal employees to include setting targets, monitoring performance, providing coaching, counseling and development.

• Accountable for the management of an efficient, clean and safe LTL operation.

• Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.

• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.

• Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met.

• Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis.

• Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections

• Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries

• Responsible for meeting all the KPI's set forth by the company.

• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services

• Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities

• Act as Company's representative before government agencies or legal representatives

• Regular attendance is required

• This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks

Qualifications

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred

• A minimum of five years management experience in the LTL industry preferred

• Must have good computer skills (AS400 and MS Office a plus)

• Proven leadership, team building and interpersonal relationship skills

• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

• Possess excellent verbal, written and listening communication skills

• Excellent planning and organization skills

• Ability to create, implement and monitor training programs

• Some traveling required

• Must have a strong work ethic and good problem solving skills

• Must be willing to work 50 hours/ week average

• Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition

• Must be able to comply with all company policies, rules, procedures and Code of Conduct

• Must be able to interact well with others

• Must be able to work independently, or in a team setting

• Must be capable of working under tight time constraints in a high volume environment with multiple priorities

• Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

• Must be authorized to work in the United States

A. Duie Pyle is the Northeast's premier transportation and logistics provider, offering solutions for LTL, Truckload, Custom Dedicated and Warehousing & Distribution. Through established partnerships our service coverage extends into the Southeast, Midwest, Canada and the Caribbean. A family-owned and operated business for more than 91 years, A. Duie Pyle provides a complete range of integrated transportation and distribution services supported by 24 transportation service centers, and 9 warehouses strategically located throughout the region.

• Manage the day-to-day operations of a 60-door service center with approximately 115 employees.

• Reviewing and managing results of terminal operations reports on revenues derived, costs of operation, accidents and claims.

• Inspecting terminal facilities for conformance to established safety rules and regulations.

• Maintaining cleanliness of facility; ensuring maintenance repairs are done in a timely manner.

• Monitoring budget and operating metrics while diagnosing and improving processes, procedures and performance.

• Executing necessary precautions to ensure safety and compliance with Company, OSHA, and DOT rules and regulations.

• Overseeing Service Center personnel including hiring, coaching, disciplining, training and evaluating employee performance.

• Directly supervising front line leadership, administrative support and drivers.

Requirements

• HS Diploma or equivalent.

• Good computer skills; familiarity with Microsoft Office applications.

• Ability to solve problems.

• Good communication skills; excellent attention to detail and decision making skills.

• Team oriented with good interpersonal skills; demonstrates initiative.

• Ability to work all shifts as required.

• 3 – 5 years of previous LTL management experience.

Job Summary: Manages all vehicle processing day-to-day operational activities at our New Orleans, LA location to assure railcar loading/unloading and related activities are accomplished in an efficient, cost-effective, and safe manner. Supports and enhances the service necessary to meet objectives within established budget. This position will maintain and enforce company rules and policies in conjunction with quality, productivity and safety. The successful candidate must have a flexible schedule and be able to work all shifts.

Requirements:

• Railroad experience is preferred.

• Should have 3 or more years of supervisory level experience including P&L responsibility.

• Must be able to work a flexible schedule, the customer sometimes requires us to work weekends and holidays

• Experience managing around 15 associates

• Mechanical knowledge is highly desired

• Must maintain a valid state driver's license if required to operate company equipment

Work and Environmental Conditions:

• Must be able to constantly work in an outdoor environment, exposed to all weather elements, including extreme hot and cold temperatures, dust and noisy conditions;

• Must be able to work a flexible schedule, including weekends and holidays, and being on call

• Must be able to frequently climb, using various types of ladders, to heights in excess of 16 feet;

• Must be able to properly wear all required Personal Protective Equipment.

Conditions of Employment: Employment is conditional, based on a medical examination which includes a drug screen, and an examination to verify candidates can safely perform the essential functions of the job, with or without reasonable accommodation. Road & Rail Services requires a post-offer motor vehicle reference check, and background check. Employment and military (if applicable) verification required.

Company Profile: Established in 1987, Road & Rail Services has grown and diversified to become a leading provider of rail related services in North America. Our network of skilled associates provides plant and terminal operating expertise as well as field maintenance of rail assets for railroads, rail shippers, and owners of rail related equipment and facilities.