Terminal Manager Job Description Sample

Terminal Manager

Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for one of Wayfair's fastest growing, new businesses, Wayfair Dedicated Delivery.

The Wayfair Home Delivery department is looking to add a Terminal Manager to our local delivery center. This person will play a key role in improving customer satisfaction and driving repeat business in their region by ensuring that Logistics Administrators and Home Delivery Partners provide world class customer experiences at every opportunity.

What you will do:

• Supervise team of Logistics Administrators while they perform day to day job functions

• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible

• Proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues

• Monitor, report and improve KPI, including NPS, On Time Delivery %, Order Dwell Days.

• Supervise onsite inspection and repair process.

• Support our Customer Service and Sales teams in their efforts to answer customer inquiries and facilitate order change requests

• Define optimal shift allocations for warehouse associates

• Provide instruction and feedback to third party delivery partners regarding objective and subjective KPI

• Create and implement training activities for administrative staff

• Provide direct input into the existing user tools and make recommendations for process changes/improvements

Who you are:

• Knowledge of the safety and legal documentation processes for handling warehouse related activities (MSDS, Equipment Checklist, BOL)

• Comfort with delivery routing technologies/strategies

• Customer Centric approach

• Well organized and detail oriented

• Strong leadership skills, ability to build and manage teams

• Proactive in identifying opportunities for improvement and driving process improvements

• Ability to build positive partnerships with internal and external groups to optimize performance

• BA/BS in management, administration, supply chain, customer service, or 5 years working experience in product distribution

• Fluent in Spanish

Company Overview:

Forward Air Solutions (FAS), a division of Forward Air Inc., provides our customers with a customized consolidation and delivery process that controls costs and more effectively replenishes their network of stores in both major cities and more remote communities across the US. Our primary focus is on advancing the Pool Distribution concept to more customers, more industries and more places. We are dedicated to providing a unique and consistently reliable distribution network for the industries we serve, including; retail, hospitality, healthcare, and publishing.

Forward Air Inc. is a publicly traded (NASDQ: FWRD) and highly respected transportation and logistics Company with revenues of approximately $1B annually. We are a growth-oriented company that has doubled in size over the past 5 years. We have an aggressive growth strategy and need great talent to help us achieve our goals. As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Terminal Manager

Job Description:

Forward Air Solutions. is seeking a capable and career-oriented Terminal Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feed-back, and provide disciplinary recommendations when necessary.

Core Responsibilities & Duties:

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations

• Guarantee audit compliance within all areas of the operation

• Review terminal operating reports and adjust labor schedules for increased efficiencies

• Create onboarding strategies for hiring, training and overall employee retention

• Focus on employee development: organic growth through cross-training

• Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers

• Manage and react to day-to-day operational requirements in a professional and timely manner

• Must be able to frequently lift and/or move up to fifty (50) pounds

• Must be able to occasionally lift and/or move up to ninety (90) pounds

• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers

• Assign job tasks to workers according to unloading and loading schedules

• Ensure appropriate load plans and proper load balance to ensure safe vehicle operation

• Coordinate work assignments, monitor performance, and provide training on relevant job duties

• Provide a clean, safe working environment for all personnel and visiting customers

• Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation

• Other duties as assigned

Qualifications:

• Strong team player that thrives in a fast-paced environment

• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment

• Understand P&L statements and analyze areas for production improvement.

• Must be willing to work various shifts and days per week.

• International/Import experience is a plus

• Minimum 3 years management experience

• Degree preferred

• Transportation experience preferred

• Demonstrated operational management experience of minimum 15 person unit or larger required

• Knowledge of proper freight handling techniques

• Knowledge of Hazardous Materials handling

• Ability to communicate effectively with all levels of operations

• Must be flexible to work weekends and nights

• Forklift and general freight handling experience

• All applicants are subject to a criminal background investigation

Skills:

• Ideal candidate will possess a can do attitude with a will do work ethic

• Must have the ability to work in a fast paced environment

• General computer skills - Microsoft Office, Outlook, AS400

• Excellent communication and problem solving skills

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, performance bonuses, stock ownership plans, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, vision care plan, paid sick time, paid company holidays, and paid vacations.

Forward Air is an Equal Opportunity employer.

A. Duie Pyle is the Northeast's premier integrated supply chain solutions provider ideally equipped in servicing the congested Northeastern metropolitan region.

Family-owned since 1924 and with over 3,000 employees, A. Duie Pyle specializes in providing engineered logistics solutions and consultative services utilizing 23 LTL Service Centers, 10 strategically located warehouses, custom dedicated fleet operations and specialized truckload services through our Brokerage Solutions. EOE/M/F/D/V. EOE/M/F/D/V

Manage the day-to-day operations of a 16-door service center with approximately 25 employees.

Reviewing and managing results of terminal operations reports on revenues derived, costs of operation, accidents and claims.

Work with local sales representative to initiate, establish, monitor and maintain relationship with local customers to the service center

Inspecting terminal facilities for conformance to established safety rules and regulations.

Maintaining cleanliness of facility; ensuring maintenance repairs are done in a timely manner.

Monitoring budget and operating metrics while diagnosing and improving processes procedures and performance.

Executing necessary precautions to ensure safety and compliance with Company, OSHA, and DOT rules and regulations.

Overseeing Service Center personnel including hiring, coaching, disciplining, training and evaluating employee performance.

Directly supervising front line leadership, administrative support and drivers.

Requirements

HS Diploma or equivalent.

Good computer skills; familiarity with Microsoft Office applications.

Ability to solve problems.

Good communication skills; excellent attention to detail and decision making skills.

Team oriented with good interpersonal skills; demonstrates initiative.

Ability to work all shifts as required.
3 – 5 years of previous LTL management experience.

Hub Group, Inc (NASDAQ: HUBG) is a $4 billion provider of multi-modal transportation services. Our 4,000 employees deliver innovative solutions and industry leading service to help our customers better control their supply chains and associated costs. Our collaborative and inclusive culture offers extensive career development and learning opportunities. We were recently ranked in the top 25 of America's Best Midsize Employers by Forbes.

The Terminal Manager ("TM") is responsible for leading safe operations while delivering high service/quality and overall cost performance of the terminal. The TM will interact with all levels of company personnel to collaboratively develop opportunities to reduce freight cost. This position is responsible to lead a team of Company Drivers and/or Owner Operators as well as terminal staff, in a fast-paced environment.

Essential Job Functions

• Manage, direct, and lead all functions within a terminal. Primary areas of accountability include: productivity, service, safety, CSA performance, loaded mile ratio, driver retention, working driver percentage, cost per dray management, and asset management.

• Responsible for the creation and implementation of an annual yearly business plan for the Terminal, along with Terminal strategies.

• Conduct monthly results reviews of all key accountability areas

• Develop and deliver internal and external strategies to provide superior service to customers.

• Implement, analyze and monitor to ensure, service goals, expenses, budgets.

• Support customer relationships when required and ensure that safety, service, and quality measures are implemented, audited and monitored for corrections.

• Ensure that a safe working environment is provided for all employees and owner operator contractors.

• Enforce understanding and compliance with all Company policies and procedures, Code of Conduct, and federal and state Department of Transportation rules and regulations.

• Create an atmosphere of trust and teamwork that values the contributions of all employees and owner operator contractors in support of a high performance culture.

• Lead efforts and special project teams as needed.

• Lead and develop internal staff through the use of individual development plans, goal setting and monthly results reviews. They should also provide on the spot coaching when needed.

• Conduct semiannual performance appraisals with their office staff.

• Leads the terminal by demonstrating a "can do" attitude with a "will do" work ethic and a strong sense of self-initiative.

• Bachelor's degree or equivalent combination of education and work experience with a Bachelor's degree in Transportation, Logistics, Supply Chain or Business preferred

• At least 5-7 years experience in transportation management along with a thorough, demonstrated understanding of terminal operations

• Knowledge of transportation operations and laws, federal safety regulations and maintenance requirements preferred

• Effective verbal, written and interpersonal skills in addition to a proven track record of success

• Demonstrated ability to plan, manage, direct and lead multiple tasks at once

• Computer proficiency with Word, Excel, and Outlook is required. Knowledge of Transportation Software is a plus

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. Hub Group is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@hubgroup.com and let us know the nature of your request and your contact information.

HGT

Terminal Manager

Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for one of Wayfair's fastest growing, new businesses, Wayfair Dedicated Delivery.

The Wayfair Home Delivery department is looking to add a Terminal Manager to our local delivery center. This person will play a key role in improving customer satisfaction and driving repeat business in their region by ensuring that Logistics Administrators and Home Delivery Partners provide world class customer experiences at every opportunity.

What you will do:

• Supervise team of Logistics Administrators while they perform day to day job functions

• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible

• Proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues

• Monitor, report and improve KPI, including NPS, On Time Delivery %, Order Dwell Days.

• Supervise onsite inspection and repair process.

• Support our Customer Service and Sales teams in their efforts to answer customer inquiries and facilitate order change requests

• Define optimal shift allocations for warehouse associates

• Provide instruction and feedback to third party delivery partners regarding objective and subjective KPI

• Create and implement training activities for administrative staff

• Provide direct input into the existing user tools and make recommendations for process changes/improvements

Who you are:

• Knowledge of the safety and legal documentation processes for handling warehouse related activities (MSDS, Equipment Checklist, BOL)

• Comfort with delivery routing technologies/strategies

• Customer Centric approach

• Well organized and detail oriented

• Strong leadership skills, ability to build and manage teams

• Proactive in identifying opportunities for improvement and driving process improvements

• Ability to build positive partnerships with internal and external groups to optimize performance

• BA/BS in management, administration, supply chain, customer service, or 5 years working experience in product distribution

• Fluent in Spanish

Terminal Manager

Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for one of Wayfair's fastest growing, new businesses, Wayfair Dedicated Delivery.

The Wayfair Home Delivery department is looking to add a Terminal Manager to our local delivery center. This person will play a key role in improving customer satisfaction and driving repeat business in their region by ensuring that Logistics Administrators and Home Delivery Partners provide world class customer experiences at every opportunity.

What you will do:

• Supervise team of Logistics Administrators while they perform day to day job functions

• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible

• Proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues

• Monitor, report and improve KPI, including NPS, On Time Delivery %, Order Dwell Days.

• Supervise onsite inspection and repair process.

• Support our Customer Service and Sales teams in their efforts to answer customer inquiries and facilitate order change requests

• Define optimal shift allocations for warehouse associates

• Provide instruction and feedback to third party delivery partners regarding objective and subjective KPI

• Create and implement training activities for administrative staff

• Provide direct input into the existing user tools and make recommendations for process changes/improvements

Who you are:

• Knowledge of the safety and legal documentation processes for handling warehouse related activities (MSDS, Equipment Checklist, BOL)

• Comfort with delivery routing technologies/strategies

• Customer Centric approach

• Well organized and detail oriented

• Strong leadership skills, ability to build and manage teams

• Proactive in identifying opportunities for improvement and driving process improvements

• Ability to build positive partnerships with internal and external groups to optimize performance

• BA/BS in management, administration, supply chain, customer service, or 5 years working experience in product distribution

• Fluent in Spanish

Terminal Manager

Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for one of Wayfair's fastest growing, new businesses, Wayfair Dedicated Delivery.

The Wayfair Home Delivery department is looking to add a Terminal Manager to our local delivery center. This person will play a key role in improving customer satisfaction and driving repeat business in their region by ensuring that Logistics Administrators and Home Delivery Partners provide world class customer experiences at every opportunity.

What you will do:

• Supervise team of Logistics Administrators while they perform day to day job functions

• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible

• Proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues

• Monitor, report and improve KPI, including NPS, On Time Delivery %, Order Dwell Days.

• Supervise onsite inspection and repair process.

• Support our Customer Service and Sales teams in their efforts to answer customer inquiries and facilitate order change requests

• Define optimal shift allocations for warehouse associates

• Provide instruction and feedback to third party delivery partners regarding objective and subjective KPI

• Create and implement training activities for administrative staff

• Provide direct input into the existing user tools and make recommendations for process changes/improvements

Who you are:

• Knowledge of the safety and legal documentation processes for handling warehouse related activities (MSDS, Equipment Checklist, BOL)

• Comfort with delivery routing technologies/strategies

• Customer Centric approach

• Well organized and detail oriented

• Strong leadership skills, ability to build and manage teams

• Proactive in identifying opportunities for improvement and driving process improvements

• Ability to build positive partnerships with internal and external groups to optimize performance

• BA/BS in management, administration, supply chain, customer service, or 5 years working experience in product distribution

• Fluent in Spanish

Terminal Manager

In Sanford, ME

Overview A Terminal Manager is a salary, exempt employee who, under the

supervision of a General Manager, is responsible for the overall operations of

the bus terminal. This position coordinates and oversees all functions of the

facility including the maintenance, dispatching, communicating with drivers,

school district personnel and parents for daily routes, trips and extra

curricular activities of students for our clients. This position is accountable

for clear, timely communication and paperwork to the Region office. Responsibilities

• Responsible for the overall day-to-day operations of the facility.

• Implement Driver Recruitment Programs to ensure coverage of daily home to school routes and sufficient substitute personnel.

• Management and Yearly evaluation of each of your full-time staff.

• Management of all part-time drivers to include all disciplinary matters and overseeing yearly driver road test evaluations.

• Coordinate with Human Resources when conducting disciplinary actions of employees.

• Maintain the driver credential files to ensure current certifications. Verify accuracy ofmonthly credential reports.

• Oversee payroll, account receivables, account payables, and month end requirements to ensure timely submission for your respective location.

• Ensuring that each of your School Districts' student transportation designees are being supplied with all required information and assist in providing a safe, reliable, on-time service through creating efficient and cost effective solutions to routing issues.

• Knowledge and implementation of contents of School District contracts and facility leases.

• Attend all required School Board meetings.

• Responsible for carrying out all STA policies and State & Federal applicable regulations.

• Ensuring all drivers and staff are equipped with all necessary job related training.

• Plan monthly driver safety meetings with safety and training designee for your area.

• Participate in the planning of yearly financial requirements for your respective facility.

• Management of Monthly Profit & Loss Statements and Fixed Asset Reports.

• Develop charter and school business for assets during non-school days and summer months.

• May, on occasion, be required to drive.

• All other duties as designated by General Manager or STA Senior Management.

Qualifications

• State-Required Commercial Drivers License with Passenger and School Bus Endorsements

• Current report of Driver Physical Examination

• 2 - 4 year undergraduate degree in business.

• 5 or more years experience in school bus operations; minimum of 2 years in a leadership role or an equivalent combination of education and experience.

Job Summary

• Lead, guide and direct terminal employees to include setting targets, monitoring performance, providing coaching, counseling and development.

• Accountable for the management of an efficient, clean and safe LTL operation.

• Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.

• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.

• Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met.

• Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis.

• Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections

• Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries

• Responsible for meeting all the KPI's set forth by the company.

• Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services

• Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities

• Act as Company's representative before government agencies or legal representatives

• Regular attendance is required

• This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks

Qualifications

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred

• A minimum of five years management experience in the LTL industry preferred

• Must have good computer skills (AS400 and MS Office a plus)

• Proven leadership, team building and interpersonal relationship skills

• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees

• Possess excellent verbal, written and listening communication skills

• Excellent planning and organization skills

• Ability to create, implement and monitor training programs

• Some traveling required

• Must have a strong work ethic and good problem solving skills

• Must be willing to work 50 hours/ week average

• Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition

• Must be able to comply with all company policies, rules, procedures and Code of Conduct

• Must be able to interact well with others

• Must be able to work independently, or in a team setting

• Must be capable of working under tight time constraints in a high volume environment with multiple priorities

• Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job

• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

• Must be authorized to work in the United States