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Terminal Manager Job Description Sample
Terminal Manager
JOB SUMMARY:
The Terminal Manager position is directly responsible for local safety management, driver recruiting and staffing, vehicle maintenance, and the overall efficient, effective cost management of the operation while complying with all regulatory agencies including, but not limited to DOT, OHSA, and FDA requirements at our facility.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
Safety and Supervision
Directly supervise bulk tanker drivers, mechanics and all other terminal associates at multiple locations (as applicable).
Promotes and develops safe work behaviors. Provides coaching to reduce injuries and vehicle accidents in an effort to exceed safety targets.
Conducts required monthly safety meetings for all assigned locations.
Develops training tools to support Airgas Merchant Gases safety initiatives.
Creates staff schedule to coordinate with logistics center personnel to ensure sufficient man days to exceed targets for customer satisfaction and customer service levels.
Performs accident investigations, both preventable and non-preventable, recommending corrective actions to eliminate re-occurrences.
Performs accident follow ups including post-accident check rides.
Completes annual performance appraisals and development of improvement plans as required.
Ensures sufficient driver staffing levels through recruitment and retention strategies.
Manages driving associates in their delivery of cryogenic gases.
Presents and tracks safety and quality required training
Completes all required paperwork accurately on a timely basis to ensure compliance with company's various policies and procedures.
Other job duties as may be assigned.
Vehicle Maintenance
Ensures maximum utilization of vehicles, equipment and other resources at minimal cost
Supervises rolling stock maintenance, controlling expenses by proper scheduling of preventative maintenance.
Maintains fleet maintenance records and manages a central parts inventory system.
Reviews distribution expenses with the ability to explain variances and recommend actions to execute for budget achievement.
Manages 3rd party vendors providing fleet maintenance services for the terminal.
Administration
Develops and maintains a sustainable audit process for driver files, vehicle maintenance records and shipping papers to ensure regulatory compliance.
Accountable for DOT Hours of Service compliance for all drivers at assigned terminals.
Assures all applicable DOT files for completeness and accuracy and compliance.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Qualified candidates must possess a Bachelor Degree or combination of education and equivalent work experience.
Five (5) to eight (8) years of operations management experience supervising a staff of people with extensive practical distribution experience is highly preferred.
Previous experience in the industrial and/or specialty gas business preferred.
TRAVEL REQUIREMENTS:
- Occasionally (1-33% of work time);
COMPUTER SKILLS:
Intermediate to Advanced knowledge of Microsoft Office applications (Word, Excel)
Ability to learn and utilize Google applications (Docs, Sheets, Slides, Gmail)
Able to save and maintain electronic files
Ability to learn and use additional 3rd party software programs to track vehicle data and maintenance.
SUPERVISORY RESPONSIBILITIES:
Provides supervision of direct reports, in accordance with the organization's policies and applicable laws.
Major accountabilities include interviewing, hiring, training associates, planning, assigning and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
On-call after normal working hours due to the 24-hour work of the National Scheduling Center required.
COMMUNICATION and/or CRITICAL THINKING SKILLS:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write routine business reports and business correspondence in English.
Ability to effectively present information and respond to questions from employees and/or customers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals using the English language.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentages.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee frequently is required to stand, talk and hear. The employee is occasionally required to walk; sit; climb, balance, stoop, kneel, crouch, crawl, and smell.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to occasionally lift 25 to 75 lb.
Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motion required.
Ability to perform work doing occasional climbing, balancing, kneeling, pushing, pulling, and finger activities.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
Terminal Manager
A movement to make an impact.
A movement to go for it. A movement to provide solutions. A movement to be empowered.
A movement to do the right thing.
our people deliver.
Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.
Position
Overview:
AIT is seeking a highly motivated and driven Terminal Manager for our Kansas City, Missouri station. Ideal candidate will have experience in managing domestic & international operations staffs, previous exposure to individual site P/L statements, as well as a desire to create a world class customer experience. Opportunity to work in fast-paced environment that promotes creative thinking and resourcefulness.
What You Will Be Doing Day-to-Day:
Responsible for the overall profitability and service performance of the station, with specific responsibility over customer service and operations for the Domestic and International product lines.
Ensures all customer tariffs and requests for quotes are reviewed revised and approved to ensure maximum profitability for the station while providing exceptional service for the customer.
Able to provide any and all operational support to empower sales team to identify and secure new business opportunities such as supporting the sales team.
Oversees station's customer service and operational personnel. Mentoring of staff, conduct regular performance reviews and general overall personnel development.
Responsible for the recruitment, retention, and development of station customer service and operational team.
All other duties as assigned.
What We Look for in Teammates:
A team player who works well with others being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
Other Skills We Hope to See:
Bachelor’s degree, strongly preferred.
10+ years of freight forwarding experience.
5+ years of managerial experience.
HAZ-MAT and Dangerous Goods CargoWise and TMS experience, strongly preferred.
ITAR and Government regulatory compliance.
Exhibits strong communication skills both oral and written to motivate staff and develop effective working relationships with peers, executives, and clients.
Ability to work in a high volume environment.
What AIT Can Offer You:
Growing company with a record year in performance that continues to scale!
Opportunity to drive significant changes in domestic operations with an ability to make an impact across the organization
Hands-on and passionate CEO who understands the importance of hiring great talent passionately caring for co-workers is a Core Value!
Laid-back and open-door work environment
High Performance culture with a focus on a growth mindset where continuous improvement is embraced
Opportunity for advancement
Competitive compensation package
Full line-up of benefits
Tuition assistance
Volunteer program it’s also a Core Value we actively engage in our communities!
About AIT Worldwide Logistics:
Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT’s offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable.
Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.
AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at ext 5318 or email your resume to
Terminal Manager
Primary Purpose: • Follow Kinder Morgan Inc. and customer, policies, procedures, safety rules, and federal and state laws. Manages all types of bulk handling operations by performing the following duties personally or through subordinate supervisors.
Essential Duties & Responsibilites: • Understands and can communicate knowledge to others pertaining to bulk material handling operations. • Trains and develops subordinates in handling operations. • Creates weekly Flash to management. This is the months expected expenditures forecasted weekly. • Establish and maintain necessary crew/work schedules to meet the customer needs while maintaining control of the established budget. • Tracks and directs train movements – responsible for the Ordering / Release of trains between terminals. • Job Postings – must create and follow through to completion on the hiring of employees. • Job Progression – KM has a job progression program for the advancement of the employees. It is your responsibility to manage this and to present it at company set times. • Stays abreast of changes in working conditions or new technology that could increase the safety and efficiency of the operations employees. • Initiates and supports improvement plans for employees to succeed in their efforts to achieve the goals of the department. • Develop, maintain and assure that an accurate and timely reporting process is in place for reporting time/wages to the payroll department. • Organizes and maintains an accurate record keeping process for site operations. • Confers as focal point with other supervisors in organization to coordinate activities of individual departments. • Directs workers in electrical, electronic, mechanical, hydraulic, and pneumatic maintenance and repair of machinery, cranes and heavy equipment. • Directs workers engaged in dismantling, assembling, and installing of bulk material handling equipment/machinery. • Requisitions and control spare parts inventory. • Studies production schedules and estimates worker hour requirements for completion of job assignment. • Work directly with customers on the scheduling of Trains / Trucks. • Interprets company policies to workers and enforces safety regulations, company policies/procedures and work rules. • Interprets specifications, blueprints, and job orders to workers, and assigns duties. • Recommends measures to improve petroleum coke handling methods, equipment performance, and quality of product handling. • Has understanding and grasp of environmental impact of petroleum coke handling operations. • Suggests changes in working conditions and use of equipment to increase efficiency of department and/or work crew. • Analyzes and resolves work problems, or assists workers in solving work issues/problems. • Initiates or suggests plans to motivate workers to achieve work goals. • Takes lead in assuring performance of daily maintenance and troubleshooting, heavy equipment, rail cars, crane problems and directs repairs. • Maintains inspection, time and production records. • Responsible for the purchasing and reconciliation of supplies / spare parts. • Work directly with the Kinder Morgan Employee Health and Safety personnel for the Home Land Security Port & Vessel Securities Act. • Organizes and documents site operations. • Inspect, direct and maintain the properties either owned or leased by Kinder Morgan. • Monitor spare parts for all equipment either owned or maintained by Kinder Morgan. • Must be willing to carry company issued pager and/or cellular telephone/radio and be on-call for work as may be required, assigned and scheduled. • As required, performs activities of co-workers. • Must be willing to work shift and/or overtime hours during the week and/or weekends as dictated by operations. • In order to appropriately perform the essential duties of this job, regular work attendance is required
Position Requirements
Minimum Requirements:
Education: - Bachelor's degree (B.
A.) from four-year college or university; or two to five years’ related experience and/or training; or equivalent combination of education and experience. Experience / Specific
Knowledge:
Must be able to understand the needs of the business unit(s) for which development work is being performed.Must possess understanding of bulk handling operations/equipment.Intermediate to advanced proficiency level in Microsoft Office applications, including but not limited to Outlook, Word, Excel, and other Office Suite general products.Strong analytical skills and logical thought processes.Exceptional verbal and written communication skills, including but not limited to the ability to present ideas, proposals, and results to business segment leaders.Ability to organize and prioritize daily work, including tracking and managing small projects and see projects to completion while maintaining strict confidentiality (as necessary)Must be able to successfully and simultaneously manage multiple tasks, and work with minimal direct supervision.Must possess general understanding of how corporate policies, procedures, practices and processes relate to the Petcoke business segment, associated business units.Ability to work with a team, take direction, high degree of attention to details, follow work rules, and adhere to established work schedules.Must demonstrate a thorough knowledge/understanding of bulk materials handling.Must have the ability to communicate this knowledge/understanding.Certifications, Licenses & Registrations:Must pass and complete safety training /certification as required by customers to work in their facilities and as required by Kinder Morgan.Must possess and maintain a valid motor vehicle operator’s license and have willingness to use personal and/or company vehicle in the course of employment must pass and complete any required Kinder Morgan specific safety training as may be required by customers and as required at all Kinder Morgan work locations.Must obtain and/or meet all requirements to enter foreign trade zones; such as back ground checks by both the U.S. Coast Guard and the Department of Homeland Security i.e. obtain and maintain a Transportation Worker Identification Card, TWIC.Competencies, Skills & Abilities:Proficient PC Skills; MS Outlook, MS Word, MS Excel, MS PowerPoint and other Office Suite general products.Exceptional verbal and written communication skills, including but not limited to the ability to present ideas, proposals and results to business segment leaders and to internal and external customer
Ability to organize and prioritize daily work, including tracking and managing large projects, and see projects to completion while maintaining strict confidentiality (as necessary)Must be able to successfully and simultaneously manage multiple tasks, and work with minimal direct supervision
Must possess general understanding of how corporate policies, procedures, practices and processes relate to the material handling business segment, associated business units, and internal and external customers
Experience in developing, implementing and successfully managing operating budgets.Ability to identify and establish expectations in an employee/employer relationship (subordinate/manager)Solid leadership, communication, motivation and interpersonal skills, and the ability to manage projects(s) that will include working with individuals with varying disciplines, backgrounds and experience levels
Must be able to work with a team, take direction, prioritize work schedules, focus attention on details, and follow work rules.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee is frequently required to talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Working Conditions:While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions and vibration.The ability to accept after-hour callouts and weekend duty.Supervisory Responsibility:
Manages 1-3 subordinate supervisors who supervise up to a total of 40+/- employees involved in the bulk material handling operations. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory employees.
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Other
Responsibilities:
Must be able to work overtime and weekends as dictated by operations.As directed performs activities of co-workers.In order to appropriately perform the essential duties of this job, regular work attendance is required.The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.
Terminal Manager
Job Summary
Lead, guide and direct terminal employees to include setting targets, monitoring performance, providing coaching, counseling and development.
Accountable for the management of an efficient, clean and safe LTL operation.
Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.
Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.
Develop and deliver internal and external strategies to provide superior service to Estes' customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes' business partners are met.
Responsible for the creation and implementation of an annual yearly business plan for the terminal, along with Terminal strategies, Quarterly Business Reviews and Period P&L Analysis.
Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections
Manage / oversee all terminal functions to include dock, city operations and scheduling for all timely freight deliveries
Responsible for meeting all the KPI's set forth by the company.
Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services
Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities
Act as Company's representative before government agencies or legal representatives
Regular attendance is required
This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks
Qualifications
High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor's Degree preferred
A minimum of five years management experience in the LTL industry preferred
Must have good computer skills (AS400 and MS Office a plus)
Proven leadership, team building and interpersonal relationship skills
Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
Possess excellent verbal, written and listening communication skills
Excellent planning and organization skills
Ability to create, implement and monitor training programs
Some traveling required
Must have a strong work ethic and good problem solving skills
Must be willing to work 50 hours/ week average
Must be able to work any shift and in all areas relative to the needs of the terminal and in any weather condition
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States
Terminal Manager
Do you have the business savvy and problem-solving skills necessary to thrive in a start-up environment? Are you looking to hit the ground running and have an immediate impact in a highly visible role? If so, you are a great fit for one of Wayfair's fastest growing, new businesses, Wayfair Dedicated Delivery.
The Wayfair Home Delivery department is looking to add a Terminal Manager to our local delivery center. This person will play a key role in improving customer satisfaction and driving repeat business in their region by ensuring that Logistics Administrators and Home Delivery Partners provide world class customer experiences at every opportunity.
What you will do:
Supervise team of Logistics Administrators while they perform day to day job functions
Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible
Proactively monitor order management systems and routing systems to optimize routes and resolve outstanding order issues
Monitor, report and improve KPI, including NPS, On Time Delivery %, Order Dwell Days.
Supervise onsite inspection and repair process.
Support our Customer Service and Sales teams in their efforts to answer customer inquiries and facilitate order change requests
Define optimal shift allocations for warehouse associates
Provide instruction and feedback to third party delivery partners regarding objective and subjective KPI
Create and implement training activities for administrative staff
Provide direct input into the existing user tools and make recommendations for process changes/improvements
Who you are:
Knowledge of the safety and legal documentation processes for handling warehouse related activities (MSDS, Equipment Checklist, BOL)
Comfort with delivery routing technologies/strategies
Customer Centric approach
Well organized and detail oriented
Strong leadership skills, ability to build and manage teams
Proactive in identifying opportunities for improvement and driving process improvements
Ability to build positive partnerships with internal and external groups to optimize performance
BA/BS in management, administration, supply chain, customer service, or 5 years working experience in product distribution
Fluent in Spanish
About Wayfair Inc.
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.
The Wayfair family of sites includes:
Wayfair, an online destination for all things home
Joss & Main, where beautiful furniture and finds meet irresistible savings
AllModern, unbelievable prices on everything modern
Birch Lane, a collection of classic furnishings and timeless home décor
Perigold, unparalleled access to the finest home décor and furnishings
Wayfair generated $5.2 billion in net revenue for the twelve months ended March 31, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 8,700 people.
Terminal Manager
Hub Group, Inc (NASDAQ: HUBG) is a $4 billion provider of multi-modal transportation services. Our 4,000 employees deliver innovative solutions and industry leading service to help our customers better control their supply chains and associated costs. Our collaborative and inclusive culture offers extensive career development and learning opportunities. We were recently ranked in the top 25 of America's Best Midsize Employers by Forbes.
The Terminal Manager ("TM") is responsible for leading safe operations while delivering high service/quality and overall cost performance of the terminal. The TM will interact with all levels of company personnel to collaboratively develop opportunities to reduce freight cost. This position is responsible to lead a team of Company Drivers and/or Owner Operators as well as terminal staff, in a fast-paced environment.
Manage, direct, and lead all functions within a terminal. Primary areas of accountability include: productivity, service, safety, CSA performance, loaded mile ratio, driver retention, working driver percentage, cost per dray management, and asset management.
Responsible for the creation and implementation of an annual yearly business plan for the Terminal, along with Terminal strategies.
Conduct monthly results reviews of all key accountability areas
Develop and deliver internal and external strategies to provide superior service to customers.
Implement, analyze and monitor to ensure, service goals, expenses, budgets.
Support customer relationships when required and ensure that safety, service, and quality measures are implemented, audited and monitored for corrections.
Ensure that a safe working environment is provided for all employees and owner operator contractors.
Enforce understanding and compliance with all Company policies and procedures, Code of Conduct, and federal and state Department of Transportation rules and regulations.
Create an atmosphere of trust and teamwork that values the contributions of all employees and owner operator contractors in support of a high performance culture.
Lead efforts and special project teams as needed.
Lead and develop internal staff through the use of individual development plans, goal setting and monthly results reviews. They should also provide on the spot coaching when needed.
Conduct semiannual performance appraisals with their office staff.
Leads the terminal by demonstrating a "can do" attitude with a "will do" work ethic and a strong sense of self-initiative.
Bachelor's degree or equivalent combination of education and work experience with a Bachelor's degree in Transportation, Logistics, Supply Chain or Business preferred
At least 5-7 years experience in transportation management along with a thorough, demonstrated understanding of terminal operations
Knowledge of transportation operations and laws, federal safety regulations and maintenance requirements preferred
Effective verbal, written and interpersonal skills in addition to a proven track record of success
Demonstrated ability to plan, manage, direct and lead multiple tasks at once
Computer proficiency with Word, Excel, and Outlook is required. Knowledge of Transportation Software is a plus
Terminal Manager
Benore Logistic Systems, Inc. is a full 3PL service provider with over of 20 years of experience which speaks to Benore's core strength of "Partnership in Performance" commitment to our Fortune 100 customers and Benore employees! Benore works hard to attract career minded employees that fit our business culture in order to provide a rewarding environment with a collaborative focus for every employee!
We are looking for a Terminal Manager who will lead the Georgia operations of Benore Logistic Systems Inc. We are an asset based company and our fleet consists of 450 trucks, 1000+ trailers and is the largest fleet in the upstate of SC. This position requires previous LTL experience.
SUMMARY:
Primary function of this position is to ensure proper supervision of the Transportation Supervisors, dispatchers, warehouse employees and assigned drivers and oversee the daily dispatch management using the TMS software. The Terminal Manager will work under the direction of the Director of Transportation/Logistics or Designee to efficiently manage the terminal operations and assigned employees.. The position requires professional communications, computer and presentation skills. Position represents the company in a positive image with employees, customers and the community; always performing in a safe and ethical manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Manages driver accountability of assigned drivers as it relates to on time service, DOT compliance, CTPAT, operations, equipment usage, company policies and the discipline of the same.
Coordinates training of the drivers to ensure assigned drivers are properly trained in company policies and procedures.
Manages the dispatchers, cross dock associates and drivers to exceed service and safety goals.
Administers the enforcement, review, reporting and compliance of Hours of Service (HOS) and driver logs in accordance with DOT Regulation and company policy.
Responsible for monitoring KPI and Productivity goals for assigned drivers as established by the Director of Transportation/Logistics.
Conducts continuous and regular Ride-Alongs with assigned drivers to capture data on driver performance, driver safety checks, route usage, route time-lines, route optimization, and customer service to better optimize service and fleet use.
Assist in the investigations of Incidents, Workplace Injuries, and Accidents of assigned drivers and coordinates with the Director of Safety to ensure Accident Investigations are in compliance with State and Federal Regulations and Benore company policies and procedures.
Responsibilities Ensures all department-required forms and documents are completed in a timely manner.
Manages driver attendance records and enforcement, and coordinates driver Time Off requests (Vacation/Sick/Bereavement) of assigned drivers with the dispatch operations department.
Participates in the driver hiring processes and coordinates hiring process and discipline/terminations with Human Resources.
Responsible for the completion, execution and management of the Performance Review systems of assigned drivers in a timely, efficient and professional manner.
Responsible for the efficient and proper submission of payroll for assigned drivers; coordinates with the payroll department or Designee in the completion of payroll submission, payroll issues resolution and payroll distribution.
Set up and monitor tractor/trailer maintenance and create network to handle roadside breakdowns and ensures the effective utilization of equipment. Establish relationship with leasing companies and repair vendors.
Complete daily yard checks and equipment inspections.
Establish effective relationship with GA customers and maintain as point of contact for the terminal.
Effectively communicate schedule to drivers and establish effective means of communication with drivers.
Reviews required paperwork/documents to ensure they are correct to maintain accurate payroll/billing.
Manages terminal, including building, grounds, maintenance, janitorial, lot maintenance, supply procurement, etc.
Required to attend and complete all company development, safety and compliance training, and mentor and train employees in adherence to DOT, OSHA and BLS policies and procedures.
Strict adherence to CT-PAT best practices.
Follows all workplace processes and standards in support of the ISO-9001:2015, ISO 14001:2015, and OHSAS 18000:2007 Quality certification programs.
Other duties as assigned
Terminal Manager
Overview
ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We're currently seeking a Terminal Manager to join our team.
The Terminal Manager will lead a complex operation focused on safety, administration, maintenance, train performance and productivity. Terminal Managers are charged with developing and driving terminal strategies and solutions through people, systems and process to continuously ensure excellence in safety, profitability and service. Successful Terminal Managers are critical thinkers that possess strong analytical and communication skills and embrace a rapid-paced environment.
Responsibilities
Terminal Manager
Leads Terminal to ensure KPIs are met; Train Performance, Lifts per Hour & Cost per Hour, etc.
Accountable for overall P&L responsibilities
Develops and drives existing staff to enhance Engagement & Retention within the Terminal
Builds collaborative partnerships between ITS and local railroad officers
Acts as key point of contact between ITS and our customers
Enforces and upholds all ITS rules, regulations and policies
Approaches violations with care and administers disciplinary actions when required
Monitors and approves terminal purchases for payment & manages purchases within budget
Approves weekly time & attendance and ensures data is accurate and timely
Partners with Talent Acquisition to ensure the Terminal is fully staffed
Owns the Training and Orientation process of all employees to ensure their ongoing success
Provides Terminal Metrics & Reports as needed
Other duties as assigned (administrative & non-administrative)
This is an exciting time at ITS and we're seeking individuals to join our growing team! We offer full time employees the following; competitive compensation, benefits, 401K, vacation and the ability to create & implement vs. observe and maintain.
Qualifications
Requirements
Bachelor's degree preferred or related experience
5+ years leadership experience
Prior (5+ years) intermodal, transportation, logistics or warehousing experience
Exceptional organizational, multi-tasking and time management skills
Excellent communication skills are mandatory
Proficient in Outlook and MS Office suite of products
Strong Work Ethic
Open availability
Willingness to work in varying weather conditions
All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin
Terminal Manager
PRIMARY PURPOSE: Full responsibility and oversight of a bulk liquid terminal operation in Hartford, IL.
Position would be responsible for all aspects of the terminal including the P&L and budgeting responsibility. This position will manage, field technicians and customer service reps, and partner with an environmental health and safety manager. The position will also work closely with the commercial and finance groups in meeting the objectives of the terminal.
MANAGE AS A BUSINESS LEADER 1. Secure and Grow Base Business (Increase service offering to current client base) 2. Identify growth opportunities; execute 1 expansion project per year. 3.
Manage P&Ls to preserve operating margins and achieve EBITDA Targets 4. Understand profitability of each customer and commodity 5. Achieve 95% accuracy in forecasting (final week to actual) 6.
Develop competition and market understanding and develop business strategy to exploit both 7. Develop and properly manage KPI and MOEs 8. Execute Quarterly Performance Meetings with Customers 9.
Establish 72 hour planning cycle (review last 24, confirm current 24, forecast next 48) ACT AS A RISK MANAGER 1. Identify abnormal operations and mitigate associated risk 2. Understand facility limitations and prevent service failures 3.
Understand compliance requirements and prevent regulatory exceedance 4. Identify the appropriate time to move the risk to the next management level ENGAGE AS AN EMPLOYEE MOTIVATOR 1. Coach, teach and mentor direct reports to achieve established goals 2.
Develop a collaborative work environment which includes employees at all levels 3. Effectively communicate and enforce standards across the workforce 4. Effectively recognize employees for exceeding the standard 5.
Identify and address employee issues at the terminal level 6. Identify and develop a plan to change or remove non-performers
Position Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES: • Manage the P&L to meet regional and corporate financial goals. • Create and maintain capitals plan for the facility. • Management of employees including hiring, discipline process, employee performance reviews, the safety of employees and the management of safety programs. • Participation and assistance in negotiations with customers and service providers to meet the goals of the Terminal. • Growth and development of business internally and externally with the support of the commercial group. • Facilitation and development of customer relations and service using a quantitative, quality based approach. • Overseeing of service, maintenance and capital assets. • Stays abreast of changes in working conditions or new technology that could increase the safety and efficiency of the operations. • Initiates and supports improvement plans for employees to succeed in their efforts to achieve the goals of the department. • Interprets and sets company policies on worker safety, safety regulations, company policies/procedures and work rules.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Terminal Manager
Terminal Manager
The primary purpose of the Terminal Manager position is to oversee operations for client in Wink, TX. and ensure safe, efficient, and profitable operations. Ensure the terminal delivers the right service at the right time to our Customers. Lead the supervisors and operations team to foster a cooperative and result oriented working environment which enables our team members to achieve our mutual goals.
The specific duties and responsibilities of the Terminal Manager include, but are not limited to the following:
Ensure the operational success of the terminal by proactive planning and effectively managing facility operations.
Drive efficiency throughout the facility by increasing productivity and controlling costs.
Ensure safe operating standards are in place throughout the facility in order to eliminate personal injury and property damage.
Foster positive work environment through transparent communications and leadership that builds a completely engaged team.
Deliver the right level of service at the right time to our Customers.
Manage all aspects of Crude terminal operations within the facility with regard to unloading/Loading crude oil, material handling, measurement services, and maintenance.
Effectively plan and schedule all movements within the facility.
Interact with the customer regularly and participate in operational meetings as needed.
Interview, hire, apply discipline, and deliver performance appraisals for direct reports.
Ensure environmental, safety, and operational procedures and process are diligently and consistently followed.
Perform additional duties as required.
Must be available and flexible to work all shifts as business needs require.
Maintain and develop safety culture among all team members.
Complete all applicable documentation and recordkeeping.
Other duties as assigned by the General Manager(s).
Position requirements
Qualifications:
Experience in:
Crude Oil handling from railcars, trucks, and tanks.
Railcar switching
University Degree (or equivalent years of experience {3-5}) in an operational discipline, University degree preferred but not required.
Able to effectively communicate both written and verbally in English.
Ability to strategically plan and coordinate movements throughout the facility.
Strong organizational and leadership skills for a multifaceted work environment.
Effectively communicate and direct the operating team.
Ensure performance reports, updates, and other correspondences are effectively communicated.
Experience with Microsoft Office applications with emphasis on Excel and Outlook.
Utilize a coaching/mentoring style leadership to support and develop the operating teams.
Ability to provide oral and written reports, business correspondence, and effectively present information and respond to customers, team members, and managers.
Must possess a valid driver's license and a driving record satisfactory to the Company and its insurers.
Some travel will be required.
Excellent interpersonal skills, strong oral and written communication.
Detail oriented and customer focused.
Ability to troubleshoot operational problems.
Familiar with applicable Federal, State and Local regulatory agency requirements.
Successful completion of a background check and drug screen
Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Must be able to talk and hear well enough to communicate with co-workers, supervisors and others within the company 100% of the time.
Must be able to reach with arms and hands to perform inspection, maintenance and repair duties when needed.
Must be able to bend, stoop, twist, kneel, squat 100%.
Must be able to see well enough to do paperwork and operate equipment.
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