Teterboro Job Description Sample
Security Officer-Distribution Center-Moonachienj-Pt
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal, North America's leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program. We promote from within our company! You can start with little, to no, security experience and become one of Allied Universal's many success stories.
Apply to join the LARGEST SECURITY COMPANY in the United States!
Allied Universal is in need of Security Professionals to work at a watch manufacturing company located in Moonachie , NJ
Full and Part time positions
Ideal candidates should possess the following qualifications:
Must like to work in a highly visible environment
Must like to work in an environment that deals with customers, employees, visitors and contracted workers.
Ideal canidates will be required to provide superior customer services at an active facility on a daily basis.
Extensive training opportunities
Part and full time positions..
Minimum pay rate to start $11.50
Allied Universal Services is currently searching for a Professional Security Officer.
The Professional Security Officer is the heart of Allied Universal Services. Our officers allow us to accomplish our company's core purpose which is "to serve, secure and care for the people and businesses in our communities". The Professional Security Officer is responsible for the safety and security of the facilities they protect. Our security officers act as a visible deterrent to crime and client rule infractions; they detect and report suspicious, unsafe or criminal acts at or near their assigned posts which may be a threat to the property, clients, guests or employees at the site. Although essential activities may differ based on the facility at which they work, below are some of the standards:
Ensure the facility is provided with high quality security services to protect people and property
Report safety concerns, security breaches and unusual circumstances both verbally and in writing
Build, improve and maintain effective relationships with both client employees and guests
Answer questions and assist guests and employees
Answer phones or greet guests / employees in a professional, welcoming manner
Physical and Mental Functions:
Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
Climb stairs, ramps, or ladders occasionally during shift
Occasionally bend/twist at waist/knees/neck to perform various duties
Occasionally lift or carry up to 40 pounds
Run as needed
Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
Work in various environments including adverse outdoor conditions such as cold, rain or heat;
Constant mental alertness and attention to detail required while setting priorities and following up on assignments
Qualified applicants for the Professional Security Officer position will meet the minimum requirements, as described below:
High school diploma or equivalent required
At least 18 years of age
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
Must be able to read and understand all operating procedures and instructions
Must be able to obtain a valid Guard License as required in the state for which you are applying
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
Must display exceptional customer service and communication skills
Remain flexible to ever changing environments; adapt well to different situations
Intermediate computer skills to utilize innovative, wireless technology at client specific sites
Ability to maintain satisfactory attendance and punctuality standard;
Neat and professional appearance
Ability to provide quality customer service
Ability to handle both common and crisis situations at the client site, calmly and efficiently
Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 150,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com or http://www.aus.com/offices to contact your local office.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.
Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Bilingual Production Line Operator
Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always solving? Then we'd like to meet you and bet you'd like to meet us.
Ashland LLC has an exciting opportunity for a Production operator to join our Production group at our Hackensack, NJ location. This is a very visible, significant role within the Company and the production function. This position will report to Production supervisor.
The responsibilities of the position include, but are not limited to, the following:
Packaging/Filling batches based on Work Orders
Cleaning/sanitizing equipment associated with Production.
Packaging product to meet specification.
Insure proper weight of raw material with batch ticket.
Report any equipment failure to the Production Supervisor.
Maintaining records associated with production.
Line clearance after the production run.
In order to be qualified for this role, you must possess the following:
High school graduate.
Ability to speak and understand both English and Spanish.
The following skill sets are preferred by the business unit:
Some experience. Will train if incumbent has no experience.
Willing to work Extended Hours.
TO APPLY FOR THIS POSITION, please select the Apply button. If no Apply button is provided, please visit Ashland's Career Center. Once there, enter job number 2018-7109 in the Keyword Search field to find this posting and apply on-line.
Ashland Global Holdings Inc. (NYSE: ASH) is a premier, global specialty chemicals company serving customers in a wide range of consumer and industrial markets, including adhesives, architectural coatings, automotive, construction, energy, food and beverage, personal care and pharmaceutical. At Ashland, we are approximately 6,500 passionate, tenacious solvers – from renowned scientists and research chemists to talented engineers and plant operators – who thrive on developing practical, innovative and elegant solutions to complex problems for customers in more than 100 countries. Our people are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications. Visit ashland.com to learn more.
Ashland. always solving™
We are passionate, tenacious, solvers who thrive on developing practical, innovative and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what's possible, and advancing the competitiveness of our customers across diverse industries.
Our people—molecular scientists, chemists, process engineers, logisticians, research scientists, economists, analysts, compliance auditors, salespeople, safety experts and more—are distinguished by their ability to create and apply specialized chemistry in ways that enable customers to amplify the efficacy, refine the usability, add to the allure, ensure the integrity, and improve the profitability of their products and applications.
The Ashland Way
Our vision, mission, way and values are the foundation for what makes Ashland, Ashland. What we aspire to accomplish, how we work every day toward that vision, and the way that we do things are what give substance to the promises we make to each other, customers and investors.
Our vision is to make a better world by providing creative solutions through the application of specialty ingredients and materials.
Our mission is to develop practical, innovative, and elegant solutions to complex problems in applied chemistry, always pushing the boundaries of what's possible, and advancing the competitiveness of our customers across diverse industries.
Our way is to respect, protect, and advance the people we work with, companies we serve, shareholders who invest in our future, communities we're a part of, and planet we share.
Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. Ashland is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Assistant Store Manager
Assistant Store Manager
This position manages retail store operations, assigned associates, cash management, inventory control, loss prevention, safety, and store appearance.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner
Ensures check-in/check-out procedures are met and technicians do call-aheads
Maintains all aspects of inventory
Implements/enforces company policies/procedures in absence of the Store Manager
Motivates and directs activities of associates, ensuring the highest possible productivity and world class customer service
Manages work order assignments and routing of mobile jobs
Ensures key associates are appropriately cross-trained in day-to-day operations
Trains Technicians, Mobile Pro's, and Repair Medics on installation techniques and procedures, as well as the Glass Technology System
Monitors productivity to ensure time and quality standards are met
Ensures compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies
Ensures all work orders are properly accounted for and converted to invoices
Ensures the shop and equipment is maintained and clean
Trains associates on proper vehicle and equipment maintenance and required record keeping
Provides world class customer service by respond quickly to client complaints/warranty issues
Invoices work orders, enter parts into the system, and orders supplies
Processes casualty losses/repair damages
High school diploma or equivalent required; bachelor's degree in related field preferred.
Three to five years directly related experience, with at least one year in a supervisory position preferred.
Knowledge of installation and repair techniques, auto glass industry, and retail sales practices and procedures
Knowledge of basic human resource management practices, basic management practices and processes, inventory practices and procedures, dispatching practices, applicable state and federal laws and regulations, and Safelite Group policies and procedures.
Ability to carry out responsibilities while upholding Safelite Group values and ethics, make effective decisions and judgments, foster a cooperative work environment, and work independently demonstrating initiative
Ability to coordinate multiple activities and tasks, develop and maintain effective and professional working relationships, analyze situations and determine appropriate responses and solutions, and apply management principles
Ability to perform manual labor, such as lifting and moving glass, maintain confidentiality, maintain accurate and complete records, train others on processes and procedures, and operate a personal computer and job related software
Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
Skill in verbal and written communications, training and development, and effective listening
Skill in operating general office equipment, planning scheduling and organizing work, and performing basic mathematical calculations
Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
The Job:As a SONIC Drive-In Assistant Manager, you are responsible for assisting the General Manager in managing the daily operationsof the restaurant to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience atthe SONIC Drive-In. Responsibilities include:• Hiring, training, supervising, managing, directing, and developing Great People ready to serve a SuperSONICexperience to every guest.• Making every guest a repeat customer by ensuring the guest leaves the lot satisfied every time• Helping employees understand the big picture and their role by sharing the "why" behind tasks• Celebrating team successes and coaching for better performance• Setting clear expectations and providing continuous feedback throughout shift• Creating an upbeat positive atmosphere during the shift that makes work fun• Managing the majors: food and paper, labor, and guest service• Maintaining and enforcing SONIC safety and sanitation standards• Relentlessly complying with all federal, state, and local laws and regulations What You'll Need:• Excellent leadership and communication skills.• High standards for self and the team• Positive attitude, especially during rushes or stressful situations• Resiliency – trying different approaches to solve a problem; working to get better every day• Eagerness to learn and grow professionally and personally• Ability to prioritize and complete tasks accordingly• Effective communication skills; basic math and reading skills• Willingness to work irregular hours, including nights, weekends, and/or holidays The Fine Print:As required by applicable law, SONIC Drive-In franchise organizations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.
Each franchise organization is an independent employer and thus responsible for making its own employment-related decisions. Nothing inthese materials should be construed as the franchisor being involved in or having control over a franchise employee's essential terms and conditions of employment.Apply
Remote Director Of Cardiovasclar Services RN, CIS Or CVT
This is a full term permanent role for a health system with full benefits. The Director of Cardiovascular Services shall act as the expert resource and Interim Director/Manager of Invasive Cardiology Services for hospitals as requested by VP of Clinical Support Services, Division, or Senior Management. This person will provide interim leadership for assigned hospitals within the system in order to support and promote the development of the performance and the delivery of a high quality of clinical care consistent.
This leader will provide consult services to other entities regarding program development, departmental operations, quality patient care and patient safety. This person may also be asked to provide mentoring to individuals or groups of hospital-based Directors/Managers. Essential Duties and Responsibilities include the following, but are not limited to: ? Evaluating and supporting Invasive Cardiology operations in assigned hospitals. ? Maintain liaison with physicians, research personnel and staff to resolve problems; to offer advice concerning cardiac catheterization procedures, techniques and equipment; and to maintain conformance with specific operational standards. ? Hiring, developing, and retaining staff among direct reports ? Establishing, monitoring, and meeting annual operating and capital budgets related to the Cardiac Cath Lab ? Responsible for effective utilization to ensure appropriate and efficient use of financial, supply and staff resources. ? Assuming responsibility for the consultative development and implementation of policies, procedures, programs and clinical initiatives, while assisting in evaluation of Cath Lab processes and throughput. ? Serving as mentor and resource person for Cath Lab management and clinical staff. ? Achieves high productivity while attaining exceptional patient, physician and associate satisfaction. ? This position requires exceptional leadership abilities to manage complex, stressful and critically important environments. ? Assisting with development of educational material and disseminating to facilities clinical and non-clinical staff, as needed. ? Working collaboratively with others at Corporate to facilitate and improve Cath Lab operations, such as working with IS, Operations Support and Emergency Department Information System (EDIS) Vendors on EDIS issues. ? Developing collaborative relationships with Corporate and hospital personnel, staff and physicians, to ensure a continued focus and improve operations. ? Researching and developing evidence-based practice standards, best practice criteria and outcomes metrics for hospitals. ? Traveling for possible long periods of time.
This role may require a person to be located in a hospital market for a long period of time and travel to and from the site, as is necessary, to effectively provide interim management. All travel must be approved by VP of Clinical Support Services.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ? Excellent technical, management, operational and clinical knowledge of ED services at all levels of care within an acute healthcare setting. ? Excellent written and oral communication skills, organizational skills, presentation and computer skills. ? Demonstrate experience and the ability to manage multiple groups, interact productively with varying levels of personnel and staff, and provision of program direction and development. ? Ability to produce and utilize data for project tracking and outcomes achievement. ? Ability to prioritize projects and resolve conflicting priorities. ? Ability to develop policies and procedures, performance dashboards and scorecards, assessment forms and other tools related to performance and quality metrics. ? Demonstrate leadership abilities; flexibility to accept and manage change. Proven ability to interact with all levels of staff and management at hospital, division and corporate level. ? Identify educational needs and provide educational support, as appropriate for each facility.
Reasoning Ability: ? Ability to define problems, collects data, establish facts, and draw valid conclusions. ? Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer
To perform this job successfully, an individual should have knowledge of Word, Excel, PowerPoint and working knowledge of ED Clinical Software Certificates and Licenses: ? Current nursing license or Cardiac Vascular Nursing Certification (RN-BC), Registered Cardiovascular Invasive Specialist (RCIS) or Registered Cardiovascular Technologist (RCVT) preferred Education/Experience: ? Bachelor?s degree required.
Bachelor?s degree in Nursing is preferred but not required. ? Bachelor's degree in a technical or scientific field related to healthcare or completion of formal training in an allied health field such as radiologic/nuclear medicine technology, nursing, or electrophysiology. ? Master?s Degree in Nursing, Business, Health Care Administration, or other health/business field, or currently actively enrolled in Master?s Degree program in Nursing, Business, Health Care Administration or other health/business related field is preferred. ? Technical knowledge of Cath Lab nursing, evidence based practice, and the continuum or care. ? Accreditation experience preferred/desired (i.e., Chest Pain-STEMI program; Cath lab Accreditation; Heart Failure Certification; CV Center of Excellence). ? Training and experience with process improvement, department performance management and optimization, and associated data analytics expertise is required. ? Knowledge of computer systems, information systems, information management, and data analysis. ? Minimum of five years? of director level experience ? Preferred experience in multiple healthcare settings or healthcare system with multiple sites of operation. Experience in both community and tertiary care facilities are preferred.
Remote Assistant Director Of Construction
The Assistant Director of Construction will create individualized learning plans for all Project Managers and follow up with those plans for compliance and improvement. This position will ensure all individual plans are followed through and report results to Staff VP semi-annually.
In addition this role with have some Regional Project Manager responsibility for assigned projects to include the following: support all physical plant construction, renovation, restoration, and major repair programs. This position is knowledgeable in building systems and construction methods specifically in health care environment. This position develops concepts and plans for facility growth or change in service as well as capital upkeep and replacement.
The key role of this position is advisor to each individual facility managing director to assist in growth planning and implementation, as it relates to buildings and facility campus. Essential Job Duties: Ultimately responsible for projects being delivered on budget and schedule.
Ensure that risks are being properly managed either contractually or via insurance products and is getting good business terms. Responsible for legal and contractual issues related to project delivery. Ensure we have an ethical and transparen
Working relationship with our vendors. Ensure projects are completed on budget and schedule and that the projects incorporate the latest best practices.
Capacity to manage multiple projects at one time with minimal supervision. Skill set to manager larger projects. Liaison between RVPs ,CEOs and D&C.
Engaged in upfront scope and budget /schedule development/ team selection with Project Managers, C-Suite and RVP's. Issue monthly report to Sr. VP, CFO, all RVP's CEO's, in addition to selected corporate entities.
Direct reportsare Sr. RPMs and RPMs. Provide mentoring and direct guidance to newer and less experienced staff.
Develop programs tailored to each PM's professional development. Continually seeking methods to improve on past performances through innovation and challenging assumptions. Knowledge of the different departments in hospital BH or Acute and the unique requirements for each.
Involved in HR functions such as recruitment, and promotions. Requirements BachelOR's degree required 3-5 yearsof hospital experience required. Must have experience building hospital from the ground up.
Strong leadership skills; specific construction implementation experience, some development experience, code and permit knowledge, negotiating skills, strong interpersonal skills to lead vendors, solid business decision making skills. Travel: 25% 50% nationwide
Remote Director Of Surgical Services
This position will be 90% trave
Working in an interim capacity for any hospital in need within the hospital'system. This is permanent role for the health system When the hospitals are fully staffed this position will provide ?Remote? consulting with limited travel.
Summary: The Director of Surgical Services shall act as the expert resource and Interim Director/Manager of Surgical Services for hospitals as requested by VP of Clinical Support Services, Division, OR'senior Management.. This person will be required to travel and reside in market location for the duration of the interim assignment and may be asked to travel to other sites as assigned. This person will also provide expertise and be mentor to new site managers or those needing assistance in enhancing department performance. This position reportsto VP of Clinical Support Services who may request assistance for other corporate initiatives related to Perioperative Services.
Essential Duties and Responsibilities include the following, but are not limited to: Evaluating and supporting the Perioperative performance improvement program in an assigned hospital. Assuming responsibility for the consultative development and implementation of programs and clinical initiatives, while assisting in evaluation of program processes at hospital.
Providing on-site consultative services as needed for Corporate?s Surgical Services or programs for other assigned hospitals. Serving as mentor and expert resource person fOR'specialty surgery programs OR'service line directors at assigned hospitals
Working collaboratively with others at Corporate to facilitate and improve our surgery programs quality of service. Assisting with strategic planning, market analysis, business development, growth and quality improvement plans for the hospitals regarding surgical services programs.
Observing professional ethics in maintaining confidential information concerning the personal, financial and medical or employment status of patients and staff. Developing collaborative relationships with corporate and hospital personnel, staff and physicians, to ensure continued focus and improved operations. Researching and developing evidence-based practice standards, best practice criteria and outcomes metrics for their hospitals.
Experience in coaching, mentoring and developing others in variety of key skills including: relationship management, project management, staffing and execution. and outcomes metrics for the hospitals. Certificates and Licenses: Current Nursing License required.
Certification in Lean Six Sigma preferred.. CNOR preferred. BLS Certification required. Education/Experience:
Masters Degree in Nursing, Business, Health Care Administration or other health/business field or currently actively enrolled in Masters Degree program in Nursing, Business, Health Care Administration or other health/business related field is preferred. BSN required Must have at least yearsof Director of Surgical Services experience Technical knowledge of surgical services and the operating room/procedural environment. Knowledge of computer systems, information systems, information management, and data analysis.
Minimum of five years experience in varied disciplines of surgery. Minimum of five years experience in management and administration at large academic or tertiary facility. Experience in multiple healthcare settings or healthcare system with multiple sites of operation preferred.
Senior Project Manager
Senior Project Manager will support all physical plant construction, renovation, restoration, and major repair programs at any facility within the national health system. This position is knowledgeable in building systems and construction methods specifically in a health care environment.
This position develops concepts and plans for facility growth or change in service as well as capital upkeep and replacement. The key role of this position is advisor to each individual facility managing director to assist in growth planning and implementation, as it relates to buildings and facility campus. This position has responsibility to oversee other Assistant PM and Regional PM as assigned to provide guidance on project decisions and regulatory interface. A Mentoring relationship will be required.
Essential Job Duties Work closely with RVP, C-suite, RFM/DPO, FF&E and IT in the development of project scope and price. Differentiates between priority business needs and "nice-to-have???s" in order to assist in determining project priority and to resolve resource conflicts.
Works closely with user groups to learn all aspects of user requirements in order to provide effective advice and recommendation. Ensure projects are completed on budget and schedule and that the projects incorporate the latest Behavioral Health/Acute best practices. Have the ability to manage multiple, large projects at one time with some supervision.
Develop/engage project teams using a competitive RFP process. Assist in guiding project through local, State and Federal building restrictions and code compliance. Accurate budgeting, scheduling, logistics, ICRA, ILSM from conception through completion.
Follow the CAR/PAC process for pre-validation, validation and request for full funding. Take a leadership role in finding new methods/approaches to help execute work faster and more efficiently. Challenge assumptions and bring new ideas to the table that could benefit the entire department in executing our role.
Maintain a vendor ranking and ensure we reinforce success by re-engaging firms that perform excellent work and value the relationships in the system. Collecting historical cost and schedule data to utilize in predicting future cost and time to execute projects (send to corporate at projection completion). Ensure all parties on the project have executed a contract and have provided all the required insurances prior to commencing work. Ensure the highest ethical standards when dealing with our vendors.
Ensure vendors compliant with the terms of the agreement and that the business terms agreed are fair to both the vendor. Use business term guidelines.
Bachelor's degree, Master's degree preferred.
At least 5 years of hospital construction experience required
Travel 25% to 50%; strong leadership skills; specific construction implementation experience, some development experience, code and permit knowledge, negotiating skills, strong interpersonal skills to lead vendors, solid business decision making skills.
Remote Director Of ER
This position will be 90% trave
Working in an interim capacity for any hospital in need within the hospital'system. This is permanent role for the health system When the hospitals are fully staffed this position will provide ?Remote? consulting with limited travel.
Summary: The Director of Emergency Services shall act as the expert resource and Interim Director/Manager of Emergency Services for hospitals as requested by VP of Clinical Support Services, Division, OR'senior Management. This person will provide interim ED leadership for assigned hospitals in order to support and promote the development of the Emergency Department performance and the delivery of high quality of clinical care consistent with the mission of the hospital health system. This leader will provide consult services to other entities regarding program development, departmental operations, quality patient care and patient safety.
This person may also be asked to provide mentoring to individuals or groups of hospital-based ED Directors/Managers. Essential Duties and Responsibilities include the following, but are not limited to: Evaluating and supporting ED operations in assigned hospitals.
Assuming responsibility for the consultative development and implementation of policies, procedures, programs and clinical initiatives, while assisting in evaluation of ED processes and throughput. Serving as mentor and resource person for ED management. Assisting with development of educational material and disseminating to facilities clinical and non-clinical staff, as needed
Working collaboratively with others at Corporate to facilitate and improve ED operations, such aWorking with IS, Operations Support and Emergency Department Information System(EDIS) Vendors on EDIS issues. Developing collaborative relationships with Corporate and hospital personnel, staff and physicians, to ensure continued focus and improve operations.
Researching and developing evidence-based practice standards, best practice criteria and outcomes metrics for the hospitals. Certificates and Licenses: Current Nursing License required.
Certification in Lean Six Sigma preferred. BLS Certification required. Education/Experience:
Masters Degree in Nursing, Business, Health Care Administration, or other health/business field, or currently actively enrolled in Masters Degree program in Nursing, Business, Health Care Administration or other health/business related field is preferred. BSN required Must have at least yearsof Director of ER experience Technical knowledge of ED nursing, evidence based practice, and the continuum or care. Training and experience with process improvement, department performance management and optimization, and associated data analytics expertise is required.
Knowledge of computer systems, information systems, information management, and data analysis. Minimum of five years experience in varied disciplines of ED nursing. Minimum of five years experience in management and administration.
Preferred experience in multiple healthcare settings or healthcare system with multiple sites of operation. Experience in both community and tertiary care facilities are preferred.
Sr. Customer Service Representative - Teterboro, NJ
Healthcare isn't just changing. It's growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities.
Who are we? Optum360. We're a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.
Challenge can often be it's own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all of the above, everyday. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. As a Senior Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.
This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Serve as a resource or Subject Matter Expert for team members or internal customers
Handle escalated calls, resolving more complex customer issues
Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools
High School Diploma / GED (or higher)
2 years of customer service experience analyzing and solving customer problems, OR 2 years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Healthcare / Medical billing or office experience
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Available to work 40 hours per week anytime within the operating hours of the site (9:00 am - 5:30 pm Monday through Friday)
Knowledge of medical claims billing ICD9, CPT or HCPC codes
Understanding of Medical terminology to determine diagnostic codes
Ability to remain focused and productive each day though tasks may be repetitive
Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
Ability to balance and prioritize multiple tasks
Flexible to change
Ability to trouble-shoot problems
Demonstrated ability in customer service problem resolution and relationship building
Ability to navigate a computer while on the phone
Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careerswith OptumInsight. Information and technologyhave amazing power to transform the Healthcare industry and improve people'slives. This is where it's happening. This is where you'll help solve theproblems that have never been solved. We're freeing information so it can beused safely and securely wherever it's needed. We're creating the very bestideas that can most easily be put into action to help our clients improve thequality of care and lower costs for millions. This is where the best and thebrightest work together to make positive change a reality. This is the place todo your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Optum, OptumRx, health care, healthcare, office, phone support, training class
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