Trainer Job Description Sample
Trainer LocationAZ - PhoenixRequisition Number OP-19-6498DepartmentOperations/ServicesPercentage of TravelNo TravelJob Responsibilities
Want a company with a real vision? Our people make the difference in our success. Our vision is to provide Total Lifetime care to every pet, every parent, every time. We can't achieve this vision without the right people – they make the difference in our business and our success. Every associate plays a role in achieving our success by focusing on our three strategic priorities – delighting our customers, growing pet services and operating excellence. Here at the Store Support Group, you could play a key role in supporting these strategic initiatives. Today, PetSmart has over 1200 store locations, with many more scheduled to open soon. We continue to grow at our Corporate Headquarters which means great opportunities for a professional such as you! Benefits of working with PetSmart In addition to a competitive salary, PetSmart associates are eligible for health benefits, 401K options, Employee Stock Purchase Plan, paid time off, training and development, and an associate discount at all PetSmart stores! PetSmart is an Equal Opportunity Employer committed to hiring a diverse workforce, sustaining an inclusive and supportive work environment, and prohibiting harassment and discrimination in all aspects of employment. PetSmart participates in background, drug and E-Verify screenings as appropriate under Company policies and applicable law.
The Trainer - PetsHotel Reservations (Call Center) sets the tone for all incoming associates with regards to PetSmart culture, systems and the Services Reservation Center's (SRC) processes and procedures. The trainer also plays a key role in the continuous training of associates to improve processes and skills.
Effectively instructs group training classes for both new and existing associates. Class types include, but are not limited to:
PetsHotel new hire training
Policy & Procedure training
Agent Soft Skill training (customer service, sales, personal development)
Participates in the development and implementation of training materials and programs
Coordinates training schedules to coincide with SRC floor operations schedules
Completes quality assurance monitors for trainees and delivers constructive feedback as needed
Completes coaching conversations with trainees for both behavior and performance opportunities
Performs all duties related to onboarding newly hired associates. This includes completing and submitting requests for network accounts, updating SRC team roster information, as well as additional systems updates
Previous training experience strongly preferred
Previous call center experience strongly preferred
Experience designing training curriculum
Strong computer skills and the ability to quickly learn new software platforms is essential
Excellent oral, written and interpersonal communication skills
Excellent presentation skills
Exceptional listening and analytical skills
Excellent leadership skills
Strong knowledge of customer care processes and techniques
Demonstrated ability to work well in a team environment
Dedication to providing exceptional customer service
Degree: High School Diploma or Equivalent
Robesonia Logistics, LLC is one of the largest wholesale grocery suppliers in the Northeast, and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At Robesonia Logistics, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition for Employment with Robesonia Logistics, LLC. Robesonia Logistics, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
As a Warehouse Trainer, you will be responsible for the orientation and training of new warehouse staff, and will ensure employees are performing their job duties correctly in compliance with all Company policies and procedures, and meet quality and productivity expectations.
Train and orientate new employees in safe equipment operation, policies, and procedures.
Train employees on power equipment while emphasizing safety.
Train new selectors to become independent.
Tracking new employees performance.
Responsible for the safety, quality, and productivity of all trainees.
Experience as a successful C&S incentive team selector/loader
Bilingual a plus
Excellent communication skills
Successful working under pressure
Proven leadership and motivational ability
Safety and Quality oriented
Detail oriented a must
The Trainer must be a professional leader in organizing the training department in partnership with Program Director or designee. The Trainer is responsible for the development of training courses appropriate to meet the needs of the program with staff from a variety of cultural backgrounds. The Trainer is to promote a positive climate of learning and excellence where employees have the opportunity to enhance their professional growth.
Coordinate the ordering, purchasing, and inventory of training materials.
Coordinate the ordering, purchasing, and inventory of training materials.
Ensure training materials and location are organized and prepared prior to all trainings.
Develop an annual training calendar and distribute to program staff upon approval by the Program Director or designee.
Enroll new employees into Southwest Key Programs' (SWK) web-based Elevate training tracking system.
Ensure all employees are in compliance with SWK, state and federal training requirements.
Develop mentorship relationships (as approved by the Program Director) with employees requiring additional training and coaching services.
Research, develop and implement new training topics not found in SWK's training catalog.
Must utilize additional research methods and remain up-to-date with current trends to enhance professional skills in preparation for trainings.
Create a safe and inclusive learning environment of respect and rapport to ensure a positive learning experience for program staff.
Use effective instructional strategies (to include but not limited to: appropriate ice breakers, team building activities, project joy) to meet the needs of the program's staff.
Promote positive community relationships in coordination with the Program Director to enhance the resources available to program staff and youth.
Collaborate with the Admin Department to prepare new hires (including their onboarding documentation) for NEO and job placement.
Generate NEO and OJT status reports to Admin Staff and Program Director(s) to notify status of new hires and their training progress, job readiness, change in program assignment, or other updates that will impact onboarding and hiring needs of program(s).
Maintain high level of knowledge of the onboarding process for new hires in order to respond to internal and external requests for information and to ensure personnel and training records are complete.
Attend all organizational required trainings.
Create, identify and attend workshops that will enhance professional skills in the area of education, direct supervision, vocational, OSHA, HIPPA, and other topics deemed appropriate by program director or designee.
Attend and become a certified instructor for First Aid/CPR, non-violent crisis intervention, verbal judo, the Residential Child and Youth Care Professional Curriculum and other certifications as deemed appropriate by the Program Director or designee.
Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
Assist with the submission of monthly SWK reports, funder's quarterly reports, and end of year reports as necessary.
Provide and facilitate information as needed for SWK and/or funders monitoring activities.
Assist with the coordination of special educational events (to include but not limited to: spelling bee, science fair, SWK Olympics), acculturation activities (to include but not limited to: Cesar Chavez Day, Thanksgiving, Chinese New Year, Fourth of July, Holi Festival of Colors, 16th of September), Educational Outings (to include but not limited to: visits to museums, water conservation center), coordinate Student Council Activities and other meaningful experiences for SWK learners which promotes volunteerism.
Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
Travel as needed for trainings, conferences or to transport youth to destinations within the S.
Must maintain any professional or para-professional certifications acquired while employed with SWK annually.
Able to react to change productively and handle other essential tasks as assigned.
Qualifications and Requirements:
A combination of one of the following:
High School Diploma or equivalent with 60 hours of college credit hours and 1 year working with youth in a bilingual setting.
High School Diploma or equivalent with two (2) years of experience working with youth in a bilingual setting.
Excellent Public Speaking skills.
Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel).
Cleared Tuberculosis test results.
Cleared background check from appropriate entity.
Cleared drug test results (this one is for Texas programs only).
Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors by standing for extended periods of time. Bending, stooping and lifting up to 15 lbs required to complete daily tasks.
This is a twenty four hour residential facility at which minors receive multiple services. Three shifts per twenty four hour period. Work shifts are subject to change. Noise level varies from mild to moderate. Trainer must maintain a flexible work schedule to meet the training needs of program staff working all three shifts.
Home of the original Bistro Bowl® complete meal salad, Southern California-based Ready Pac Foods, a wholly-owned subsidiary of Bonduelle (BOND.PA), has been giving people the freedom to eat healthier for nearly 50 years. As a premier producer of convenience fresh foods and fresh cut produce and with processing facilities throughout the United States, Ready Pac Foods manufactures a complete range of products featuring fresh produce and protein under the company's Bistro®, Ready Snax®, Cool Cuts®, elevĀte™ and Fresh Prep'd™ brands. Offerings include fresh-cut salads, soup kits, wrap kits, fruits, vegetables and fresh snacking options available where consumers buy groceries and in restaurant chains across North America For more information, visit www.readypac.com or follow us on Facebook, Twitter and Instagram.
Responsibilities may include but not limited to:
Leads initial orientation and serves as onboarding mentor and discusses overall training plan and schedule with trainees.
Trains new and current employees on quality and food safety requirements within the warehouse.
Performs one-on-one training of warehouse operations and WMS processes with new employees and current employees.
Implements all training as assigned, ensuring Material Handlers understand safety, food safety and warehouse operation requirements.
Trains Material Handlers against standardized training plans and work instructions to make warehouse operators multifunctional.
Audits the work of Material Handlers for adherence to training standards and SOPs.
Meets regularly with Warehouse Manager and Supervisor to provide feedback and suggestions for program improvement.
Tracks training curriculum status for each employee and assists in updating the training curriculum as required.
Conducts necessary training in Alchemy for record retention and audit compliance.
Ensures Material Handlers are trained on all warehouse processes.
Audits training process for department to insure consistency to SOPs written with the job performance.
Understands the training documentation process and tracks the completion of each trainee's progress.
Is responsible for all fork truck training within the warehouse.
Willingness to work in a cold environment
Able to work flexible schedule
Ability to work in fast paced environment
Team player-able to work on a team
Ability to multi-task
Ability to understand plant KPI's (production, quality & safety)
Ability to adapt to a rapidly changing business environment
Experience with driving forklift and / or forklift certification as well as an RF Scanner is a plus
High School Diploma required, Bachelor's Degree Preferred
Strong computer skills including Excel and Power Point is required
Must have an understanding of warehouse operations
Previous training experience including Train the Trainer, Certified others on Forklift Operations is a plus.
Reading, Writing, Speaking English and strong communication skills.
Comprehension of basic math
Ability to learn all material flow processes
Knowledge of safety policies & procedures and the ability to promote compliances with them
Ability to operate equipment necessary to picking and receiving/line feeding processes (i.e. stand up forklift, sit down lift, pallet jack)
Ability to learn inventory and tracking system
Join The Winning Team….Team SoBran - We are an industry leader in designing professional animal care programs, managing animal facilities, and providing high quality technical support for laboratory animal research projects. At SoBran, we care about people. SoBran's success hinges on our employees. We maintain a professional environment and ensure that our people have the tools and training to achieve; and opportunities for learning and advancement. Our employees' individual talents contribute to our success! We thank you for your interest in SoBran.
We are currently seeking a Trainer I to serve in Bethesda, MD at the National Institutes of Health.
OVERVIEW: Responsibilities of this position are that of a Trainer. They are to serve as the training subject matter expert in all aspects of animal care. The trainer will be forward thinking and create and assist in developing plans to enhance the learning abilities and performance of the staff working on SoBran Bioscience contracts. The trainer must possess strong verbal communication and teaching skills. The Trainer will assist the program management in the efficient allocation of the budget, write and maintain reports, assist in Quality Assurance inspections, and develop and maintain an effective relationship with all SoBran BioScience clients. This position will require local DMV travel and %10 overnight travel to various SoBran contract sites.
Primary duties may include the following:
Ensure that staff assigned to each position is trained and proficient in such a way that the work is accomplished in accordance with SOP's and facilities policies.
Understand and follow all SOPs and Quality Assurance Standards.
Familiar with the day-to-day activities, personnel and issues within the facilities.
Organizing & performing weekly training as required as well as tracking & documenting all training.
Training is to consist of hands on demonstrations, instructional classroom or a combination.
Assist in monthly safety training sessions.
Provide necessary re-training and cross training where and when needed.
Assist in new hire orientation, transfers from other positions, or changes in job descriptions.
Establish and maintain a training/reference library that staff can use for review or preparation of certification or proficiency testing.
Database entry skills are essential.
Always think safety first when performing daily duties.
Perform all routine tasks outlined in preceding job descriptions
Perform all other duties as assigned by management.
A.S/B.S. degree in biology, animal science, or similar discipline preferred or LATG.
3 years of research field experience.
Experience with multiple animal species, both husbandry and technical expertise.
Any teaching or training experience is preferred
SoBran, is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability, protected veteran or other status protected by federal, state, and local laws.
Req #: R-94007
Job Category: Training & Quality
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Analyze training needs to develop new training programs or modify and improve existing programs. Develop training assessments and gap analysis to determine requirements and opportunities for employee development.
Develop strong relationship with associates to be the avenue for information as it relates to training and procedural development. Ensure associates participate in computer-based training as applicable to their job function. Participates in the design, development and delivery of on boarding experiences and career development plans for employees.
Ensure all employees participate in new hire on-boarding process. Conducts and coordinates training programs to fit the specific needs of individuals such as in-house classes/workshops. Delivery, review, and maintenance of training programs or training curriculum to ensure the training needs of the organization are met.
Plan, develop, and provide training and staff development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, coaching, and workshops. Deliver instructor-led classes to employees ranging in skill from beginners. Serve as the SME for programs supported.
Keep up to date and continue to learn as new products become available. Work with management team to identify best practices for system functionality and process improvement. Understand and stay current with company processes and procedures. Monitor quality and sales aptitude by listening to calls and providing coaching feedback to the leadership team.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
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The Trainer will be responsible for performing VRS training, service calls and new installations in their assigned area.They will train new and existing customers on how to use features & the benefits of SVRS.
Essential Duties and Responsibilities
Supply support for the customer base in assigned area. Coordinate with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations as to the benefits of Sorenson VRS. Participate in seminar and training sessions with deaf constituents on using Sorenson services to communicate with hearing constituents. Travel to customers to ensure Sorenson equipment is functioning properly and provide training as requested.
The qualified person for this position will have extensive experience in installing Sorenson VRS equipment, providing customer service and be expert in all types of videophone and network installations including T1, DSL and High Speed Cable Internet. This person must also have excellent written and ASL communication skills. Additionally, this person must:
Have daily access to own transportation; be willing and able to provide required documentation including insurance, registration, etc.
Be willing and able to travel long distances by automobile or airplane and stay overnight.
Have excellent computer skills and understand the Internet, routers, hubs, switches and how to install them.
Have & maintain personal high speed Internet connection at place of residence.
Must have Sorenson Communications selected as their default provider (with an active Local Number) for work VP and mobile devices.
Have understanding of firewalls and be able to work successfully with IT and Network Administrators to open the required ports for Sorenson's equipment.
Be fluent in American Sign Language.
Other General Requirements/Additional Notes
Must be a team player and have a positive attitude.
Be able to lift 50 pounds and sit for long periods of time.
Other duties as assigned.
Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal comp
Program Manager - Digital Marketing
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
- â€¢ Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.
- â€¢ Respond through email and chat.
- â€¢ Provide updates and submit reports related to own area of work.
- â€¢ Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
- â€¢ Identify & suggest Business improvement opportunities.
- â€¢ Identify & drive opportunities to enhance service delivery & Customer experience.
- â€¢ Identify cost optimization opportunities.
- â€¢ Drive business excellence to add value to client.
Customer Relationship Management:
- â€¢ Provide information, educate customer, troubleshoot, probe and fix issues.
- â€¢ Contribute to and participate proactively in knowledge sharing sessions.
- â€¢ Participate and contribute to organizational activities.
- â€¢ Provide work direction and guidance to team members.
- â€¢ Establish systems and procedures in the team.
- â€¢ Groom self and team to support vertical growth.
- â€¢ Allocate work and tasks to the team.
- â€¢ Report to the manager on performance, status and any escalations.
- â€¢ Facilitate and participate proactively in knowledge sharing sessions.
- â€¢ Conduct team building activities to enhance motivation.
- â€¢ Conduct performance appraisals for team membersâ€" provide input into the learning and career plans for team members.
- â€¢ Identify training needs of team members and provide coaching support to them.
- â€¢ Conduct process training or refresher training if required.
- â€¢ Review VOC scores, provides feedback and recommend refresher training whenever necessary.
- â€¢ Resignations / Absconder communication to Operations Manager.
- â€¢ Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
- â€¢ Manage attrition and absenteeism.
- â€¢ Support recruitment efforts for the team.
- â€¢ Conduct knowledge transfer sessions for new joiners in the team.
Full Time 40 hours Grade 052 URMFG Business Office
8 AM-4:30 PM
Toe Trainer is responsible for working across the professional fee organization, running all training initiatives across all revenue cycle functions and processes. Functions include, but are not limited to: education curriculum delivery for new staff onboarding and existing staff re-education. Toe Trainer assists in developing training plans and partners with the Quality Auditors to identify training opportunities and systematically addresses ongoing training needs across the Central Business Office and front end revenue cycle resources. Toe Trainer is required to have demonstrated working knowledge and understanding of all aspects of billing office operations and training, office workflows and curriculum delivery, including compliance requirements. Toe Trainer reports directly to the Training Manager.
With guidance from the Training Manager:
Creates and updates training materials to educate new and existing staff. Evaluates and tests new/updated versions of programs for which training is offered to understand functionality and relevance to revenue cycle operations arid current training curriculum.
Conducts training classes to instruct employees in a wide variety of technical, operational and professional development subjects based on revenue cycle initiatives, identified training needs, business systems or changes.
Identifies training needs based on standard metrics and dashboards and escalates them to the Training Manager.
Maintains a library of training materials and an index of training resources.
Redesigns training module(s) as necessary to accommodate changes in process; rewrites program materials and curriculum.
Determines what courses will be offered and designs training courses in response to customer needs and to address URMFG operations/services; identifies and/or validates training needs through analysis of surveys, participant evaluations, help desk tickets and specific requests.
Assesses training effectiveness, as well as adequacy of supporting training materials, and applies to the development/revision of training classes and opportunities; prepares activity and progress reports regarding training activities.
May perform other duties as assigned.
Bachelor's Degree and 1-2 of related relevant experience; or equivalent combination of education and/or experience
Demonstrated organizational and problem-solving skills
Effective written and verbal communication skills
- Strong working knowledge of the professional billing software applications
- 3 years billing office experience
- 1 year of training experience, designing training materials and developing curricula.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
We are North America's leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! We have great part-time and full-time positions available! Start your phenomenal career with Allied Universal today!
The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met.
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately.
Other management responsibilities as determined by Client or District Manager.
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards.
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.
Four year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships.
Experience in hiring, developing, motivating and retaining quality staff.
Outstanding interpersonal and communications skills required.
Ability to work in a team-oriented management environment with the ability to work independently.
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
Previous payroll, billing and scheduling experience preferred.
Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.
Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.
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