Tualatin Job Description Sample
Customer Support Representative
If you believe this is the type of challenge you need to build or develop your career, Keystone Automotive Operations, Inc. / NTPStag can provide you with in-house dedicated sales and service training to kick start your career in the exciting world of aftermarket RV parts and accessories.
What you’ll do:
- Respond to incoming calls. Calls will include parts lookup and order entry.
- Provide assistance to customers in accordance with KAO/NTPStag call quality standards.
- Service call resolution or escalation, including providing order and delivery status.
- Use of selling techniques to drive additional sales.
- Perform all tasks to specified standards and metrics on a consistent basis.
- Find solutions for our customers and provide alternative products as needed.
- No RV experience required, only a deep desire to LEARN.
- High school diploma or GED equivalent.
- Some college coursework is desired.
- Sales or customer service experience is preferred, especially in a call-center environment.
- Bi-lingual – English/French is a plus!
- Energy and enthusiasm to help our customers find the products they need.
- The ability to relate to our customers and help them solve problems.
- Punctuality and attention to detail are critical
- A calm demeanor but with the confidence to offer customers a better solution when necessary
- A desire to grow professionally
- Computer proficiency
- Lucrative incentive and awards programs that pay you for your results.
- Detailed and onsite sales training in our contact center with dedicated Training Leader.
- Individual coaching and training to maximize your growth and potential.
- Industry leading parts sales and technical training.
- Progression opportunity across the sales organization, both functionally and geographically.
- Highly transferable sales and service skills.
- Generous employee benefits, including strong 401K and employee discount programs.
- Travel opportunities and RV or auto event participation
LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening. *The existence of criminal conviction(s) does not constitute an automatic bar to employment.
Job Summary: GENERAL SUMMARY/PRIMARY FUNCTION
Responsible for placing safety as #1 priority in day to day work routine for self and others. Provide overall project management, administrative and technical management and field logistical support and management on construction projects, from main office and on-site from bid preparation through performance and completion of the project to final acceptance by client.
Subject to frequent travel. Also responsible for all estimating duties for the Company.
MINIMUM EDUCATION AND EXPERIENCE
Educational and experience requirements include: Four-year degree in Engineering, Construction Management, Business Administration or equivalent combinations of technical training and/or related experience.
A minimum of 3 years electrical project management experience and estimating experience in all aspects of electrical utility construction. Large project experience, high/medium voltage experience and design-build experience. Knowledge of National Electric Code.
MAJOR RESPONSIBILITIES 1. Responsible for responding to and solving all customer issues or concerns regarding the project.
2.Plan, organize, and direct all project activities from initial bid to project closeout.
3.Manage all financial aspects of projects including changes and scope creep.
4.Plan and organize schedules/resources/procurement of materials for various projects.
5.Ensure assigned projects/tasks are completed timely and with high level of accuracy and quality.
6.Participate in regular review/revisions of systems and procedures with the end goal of improving productivity.
7.Oversee pre-con, and jobsite meetings.
8.Supervise craft employees and/or other contractors as required by the contract.
9.Monitor fieldwork execution/progress and report on productivity against budget.
10. Estimate and negotiate projects including change orders.
11. Project document control, Request for Information (RFI's), Supplemental Information (SI's), Submittals, Drawing and Spec review, etc.
12. Work with industry vendors for project quotes and purchasing.
13. Manage all jobs closeout procedures.
14. Perform additional assignments as requested.
KEY SKILLS AND COMPETENCIES Requires strong organizational skills, attention to detail, and the ability to prioritize and complete projects on schedule. Advanced knowledge and skills in the use of various Microsoft Office applications including Word, Excel, Microsoft Project, SharePoint, Primavera P6 applications.
Outstanding interpersonal communication, organizational and supervisory skills are essential. Must maintain confidentiality and contribute to a team-oriented work environment. ADDITIONAL INFORMATION Background, credit and MVR check required. Drug test required.
Minorities/Females/Disabled/Veterans encouraged to apply.
Assistant Sales Manager - Famous Footwear
At Famous Footwear, we believe everyone deserves to feel a little famous. To us, famous isn’t about standing out in the crowd. It’s about feeling good where you stand right now.
We understand the joy new shoes can bring and can’t wait to share that feeling with each and every customer.
Our Assistant Sales Managers are:
Passionate about meeting sales goals and take pride in their work
Friendly, outgoing and ready to make each customer’s day better by helping find the perfect pairs
Excited to create exceptional shopping experiences, make our stores look great and display our top name brands
Invested in developing a famously successful sales team
Driven to execute Famous Footwear’s brand and operational standards
Apply today to join our mission of making everyone feel a little famous!
Famous Footwear is a retail division of Caleres, a $2.8 billion footwear company with a diverse portfolio of global footwear brands, which fit people’s lives. We offer competitive pay, career advancement opportunities and a 30% shoe discount.
Jr. Customer Success Manager
Who is EROAD?
EROAD modernises road charging and compliance for road transport by replacing paper-based systems with easy-to-use electronic systems. EROAD introduced the world's first nationwide electronic road user charging system in New Zealand in 2009. The company is headquartered in Auckland, with offices in Portland, Oregon and is listed on the New Zealand Exchange (NZX).
The Customer Success Manager ensures that EROAD's customers receive significant value from EROAD and seamless service while achieving operational delivery and growth objectives.
A first impression is a lasting one and once a customer has decided that EROAD can help them achieve what they need to do our Customer Success Team creates the foundation for the entire relationship.
Keeping our customer promise of helping them achieve their business outcomes means we take care of their journey with us every step of the way.
We provide a smooth post sale onboarding experience. To keep commitments on track, we create customer implementation success plans.
We identify their expectations, and then monitor critical milestones through provisioning, dispatch, installation and training.
If issues or delays arise, we resolve them quickly and efficiently minimizing customer impact.
This role will manage, motivate and lead the Customer Success function by driving a strong customer-centric culture and ensuring efficient and effective service delivery. Achieving agreed outcomes for customer success and business excellence evidenced through service delivery performance to targets.
As our customers grow and change with us, the Customer Success Manager also supports customers in managing business and product changes, renewal and rollover activity, maintaining and increasing revenue by identifying needs and highlighting opportunities to make our customers' lives easier.
The responsibilities of the role include:
Manage the handoff from Implementation to Customer Success
Make proactive, value-added touchpoints with customers assigned to your book of business
Provide Enterprise level accounts with Quarterly Business Reviews that add value and maintain customers' business objectives.
Serve as a customer advocate by: facilitating training and educational sessions on new product and/or functionality releases that bring value to the customer, collaborate as needed with professional services counterparts (implementation, training, etc.) to ensure we deliver a cohesive service experience and monitor and escalate any risks to appropriate management.
Keep a pulse on happy users and turn them into early adopters of new features.
Maintain and monitor customers at risk and develop a process and plan to avoid churn.
Leverage internal tools to manage, track and report on key customer information (i.e. health, contacts, initiatives, business reviews, etc.)
Ability to communicate product updates and new product releases across departments, ensuring team members have the capability to support new releases and updates prior to launch
Ensure all activities are provided in a professional, safe and consistent manner.
Manage the contract renewal outreach with the sales team to ensure contract renewals.
Assist with NPS scores and general customer management post-sale.
Respond to customer inquiries within agreed Customer Success SLAs.
Obtain and evaluate all relevant information to handle inquiries and issues.
Identify and escalate situations requiring urgent attention.
Prepare reports and provide information for business operational scorecards.
Stay current with system information, changes and updates, communicate and train team on any changes/updates
Be a champion of customer centric solutions and outcomes within EROAD.
Implement preventive measures to reduce customer faults and issues.
Develop and recommend budgets and staffing requirements on a short term and long term basis. Provide forecasts and planning of expected volumes.
Develop, implement and ensure compliance to business processes and procedures
Improve business processes implementing a continuous improvement methodology.
What are we looking for?
Previous experience in a similar role
Ideally experienced with SaaS products.
Excellent written, oral presentation and interpersonal communication skills, and customer empathy.
Experienced working with technical and complex products.
Project and/or Account Management experience in a SaaS environment a plus.
BA/BS Degree and/or 3+ year's experience in a customer facing capacity (i.e. AM, CSM).
Passion for customer experience and customer success
Why work at EROAD?
This is an excellent opportunity to take on a key role in a fast growing high-tech company with international reach. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment.
We ensure you have the tools, technology and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.
But don't take our word for it – see what other EROADers have to say about working here.
* Deploy and upgrade complex SaaS implementations with minimal downtime and client issues. * Support and improve suite of internal tools for testing, benchmarking, deployment, and research. * Maintain and improve continuous integration / continuous delivery system. * Diagnose and resolve client facing issues across multiple products and systems related to security integrations, improving channel encryption, SSO, certificates, etc.The ideal candidate should: * Be practical, open-minded, logic-oriented, patient, and humble * Exhibit a resourceful and problem-solving aptitude * Be an advocate for continuous improvement, Agile philosophy, and the Scrum framework * Have proven experience as a lead software developer, cloud engineer, or similar role * Have experience with databases, revision control, and certificate management and other security concerns * Like to work with the latest and greatest in both cloud and physical infrastructure * Have a passion for improving testing / QA tools and processes, application performance, and improving software architectures * Like to challenge the status quoValuesWellsource's core values are excellence, integrity, passion, innovation, and teamwork. To be a successful Wellsource team member, these values must be evident in your work. Because of our size and industry footing you must be a self-starter who thrives in a small business work environment focused on growth.Requirements/
* Prefer previous experience working within the Agile philosophy and Scrum framework * Familiarity with continuous integration / continuous delivery fundamentals (prefer TeamCity experience)* Practical and effective use of debugging tools * Understanding of HTTP protocols and networking basics * Familiarity with revision control fundamentals * Comfortable working with C#, Powershell, and SQLWorking at Wellsource * At Wellsource, you'll get to work with individuals who are passionate about health and wellness, think out of the box, work in a collaborative environment, have an entrepreneurial spirit, and meet challenges head on with great problem-solving skills. We're a software company with a big impact and an inspiring team. * Ranked as a top three Healthiest Employer in Oregon, we offer: * Competitive pay * 401k with employer contribution of 3% * Comprehensive medical, dental, and vision plan * 16 days of paid time off the first year of employment * Employee Wellness Program * On-site exercise equipment * A positive work environment, promoting excellence, innovation, and teamwork
Rep.Sr.Core Account Executive.Comml
What you will do
The Senior Core Commercial Sales Executive is responsible for promoting and selling Johnson Controls Security services and technology within an assigned territory, leveraging relationships, closing new business for Johnson Controls Security and ensuring customer retention. This person is the Johnson Controls Security "brand steward", charged with telling the Johnson Controls Security story and clearly demonstrating that Johnson Controls Security is the leading electronic security provider. The Commercial Account Executive is responsible for securing profitable sales and upgrades to new, existing and discontinued Tyco Integrated Security Commercial customers while maximizing customer satisfaction and retention by initiating post installation follow-ups. This rep will also have a commanding knowledge of our product line, as well as that of our services.
How you will do it
Adhere to current Johnson Controls Security policies, procedures, products, programs and services. Create new market share by selling Johnson Controls Security products and services to new local commercial customers. Sell additional products and services to existing accounts that continue to present new sales opportunities. Sell add-ons, amend, and convert existing customer systems to meet the customers' expectations. Renew existing customer agreements. Responsible for resale opportunities within an assigned territory Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers. Independently establish call plans and customer follow-up strategies and tactics, and consistently apply time and territory management techniques. Follow up with prospects. Maintain an in-depth knowledge of complete line of products/services and customers' issues and needs through in-house training and reading/research. Obtain referrals and work with Centers of Influence. Process work order and complete all paperwork in accordance with approved and standardized procedures. Conduct post installation follow-up by contacting customer, ensuring commitments were met and affirming customer satisfaction once the customer has been in service.
What we look for
College degree preferred.
High school degree or equivalent required.
Minimum of 2 years experience as a successful commercial sales representative in the security, IT or other technology sales industry, demonstrated by the consistent ability to meet and exceed quota.
Excellent oral, written and presentation skills with the ability to present to senior level executives within the customer and Johnson Controls Security organizations
Drive for Results
Builds Effective Teams
Developing Direct Reports & Other
Who we are
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
Teller Bilingual Spanish Tualatin
Important Note: If you are selected to move forward in the process, next steps for this job may include an on-line assessment and a video screen. Please make sure your profile includes a current email address that you check regularly (including your spam folder) as the invitations for these activities will be emailed to you. For internal candidates, you must apply via the Jobs site on Teamworks or Teamworks at Home and please ensure your profile lists a personal (external) email address as your primary email address so you can receive communications and complete these potential activities. Please refer to the Team Member Handbook for more information on the Internal Job Opportunities Process.
Team member must be able to conduct transactions normally associated with this role in Spanish and English.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
As a teller at Wells Fargo you will spend your time interacting with customers focused on providing exceptional customer service and building relationships. You will engage customers in conversations and share ways Wells Fargo can help to meet their financial needs.
Your responsibilities include:
Engaging customers in conversations, listening to them, and proactively helping to meet their financial needs
Asking questions to get to know the customer to build relationships
Introducing customers to another branch team member or sharing digital options that may make banking easier for them.
Working as a part of a team to help customers succeed financially
Following policies and procedures to minimize risk
Accurately and efficiently processing transactions
Maintaining a cash drawer including taking in and giving out cash and balancing
Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
1+ year of experience interacting with people, demonstrated through work, military, or education
Bilingual speaking proficiency in Spanish/English
Customer service focus with experience handling complex transactions across multiple systems
Ability to influence, educate, and connect customers to technology
Ability to interact with integrity and professionalism with customers and team members
Ability to meet or exceed performance objectives
Experience working with others on a team to meet customer needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
Ability to stand for extended periods of time
Ability to work weekends and holidays as needed or scheduled
Must take and pass required Spanish language assessment
OR-Tualatin: 18975 Sw Martinazzi Ave - Tualatin, OR
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Field Technical Spt Rep V (00S31e)
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.
Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
Provide software service, pre- sales, post-sales or service delivery support.
For Mission Critical Customers, provide proactive and some reactive services.
Monitor operation performance and work on corrective action plans (if needed).
Provide input about Customers business and industry trend information into Account Support Plan.
Mentor /Coach new hires on work process and procedures.
Responsible for account growth and retention.
Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.
Experience with support of full range of company products in Customer base.
Proactive account management experience must meet HA/MCS qualifications.
Knowledge and Skills:
Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
Thorough knowledge of administrative or technical.
Demonstrate state-of-the-art technical, functional or business knowledge.
Recognized as an expert in one or more industry or advanced specialty areas.
Demonstrated strong knowledge of O/S, UNIX, and networking.
Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments.
Demonstrate excellent communication, and presentation skills, with both verbal and written presentation.
Prevent unplanned outages or data loss by proactively escalating issues.
Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer.
Ability to perform while under extremely high- pressure situations.
Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation.
Secure ITIL knowledgecertification with the ability to communicate business and IT alignment value.
Provides leadership and coaching to Field Technical Support Representatives.
Develop basic knowledge of change management process and tools.
Sr Systems Engineer
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
Job DescriptionOur Company has an outstanding track record of success and strives to build long term relationships with our customers. Customer satisfaction is given great emphasis and we strive to build a trusted advisor relationship with every customer.
The customer team comprises Sales, Project Management, System Engineering, and System Technologist personnel working together in a high-performance culture, often with demanding cycle times and high customer expectations because we are working on mission-critical communication systems.
Many of our systems are designed around the APCO Project 25 communications standard. With the growth of data services, some of our customer's mobile wireless networks are being enhanced with LTE infrastructure for applications such as live mobile video transmission supplementing our traditional core voice and narrowband data networks.
The Senior System Engineer will take responsibility for and oversee all technical aspects of the assigned project from award until system acceptance.
Final Design and implementation of the radio network including infrastructure, subscribers, and mobile backhaul
System acceptance testing
Radio coverage testing and interference mitigation
Radio system licensing (FCC/Industry Canada/NTIA)
Preparation of system fleetmap, encryption and radio programming templates
Complete system documentation
Live system upgrades
Experience/knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE
Experience, good understanding, and working knowledge in IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)
Certifications through CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar
Experience directly working with end-user customers is desirable
Excellent communications skills and the ability to present complex topics to nontechnical audiences.
Self-motivated and able to maintain focus in a pressured environment
Previous knowledge and experience working with Juniper, Aviat, Cisco, Nokia/Alcatel, Xtreme, Ceragon
Experience with switching and routing protocols (OSPF, ISIS, iBGP, eBGP, M-BGP, MPLS RSVP-TE, and LDP)
Experience/knowledge in line of sight microwave propagation
Travel is required for all project phases, from design through final acceptance.
Must be able to obtain background clearance as required by government customer
- Bachelor's Degree and 5+ years of Systems Engineering or Wireless Communications experience
- OR Master's Degree and 2+ years of Systems Engineering or Wireless Communications experience.
Position TypeExperiencedReferral Payment PlanNo
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
Manufacturing Group Lead
Business Unit: United States
Requisition Number: 245639
Primary Location: United States-Oregon-Tualatin
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: High School Diploma / (GED)
Travel Required: No
The Manufacturing Group Lead is responsible for supporting organizational goals of safety, on-time delivery, quality, and cost-efficient production. Primary performance metrics include safety ratings, on-time delivery percentage, quality incidents per unit, and actual hours vs. estimated/bid hours.
This role reports to the Production Manager within the Manufacturing Department of the TPE Business Unit of Mobility. This position is located in beautiful Tualatin, Oregon
The Manufacturing Group Lead provides day-to-day leadership for a team of up to 15 Assemblers.who report to the Production Manager. The Lead will provide general support of manufacturing, production and planning processes in accordance with performance standards.
The successful candidate will oversee training, trouble-shooting and will support all phases of testing. The Lead will initiate and support continuous improvement efforts while facilitating a LEAN and 5S manufacturing culture.
Review schedule and align manufacturing team with desired outcomes.
Provide daily feedback to Scheduler regarding progress.
Coordinate resources required for various testing scenarios.
Assist in QC inspections.
Resolve SAP Scan on/off issues. Enter or correct time as needed.
Facilitate resolving "road-blocks" on floor (parts, info, etc.)
Assist with Customer-witnessed testing.
Required Knowledge/Skills, Education, and Experience
High school education, GED, or equivalent combination of education & experience required. Requires minimum 8 years experience in a manufacturing environment.
Additional experience preferred. Mechanical assembly, electrical wiring, and electrical testing experience required.
Experience must include interpreting mechanical drawings, electrical schematics, wiring diagrams, BOM's, and verbal instructions to perform electro-mechanical assembly operations. Travel is unlikely but possible.
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education, and Experience
Work experience within a custom manufacturing environment preferred. Work experience within a LEAN or 5S environment preferred.
Experience with SAP preferred. Technical knowledge of rail electrification industry & equipment preferred.
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