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Account Manager
Bellantoni Landscape (www.mblandscape.com), a leading landscape company located in White Plains, NY, is actively searching for an Account Manager to service our recurring book of business and achieve gross profit objectives through leadership and management of staff while meeting contractual commitments to customers in a timely, high quality manner.
Some of the Account Manager’s key responsibilities are:
* Serving our existing customer base
* Upselling and suggesting enhancements to customers to make their accounts more profitable
* Effectively managing labor and equipment to meet our gross profit objectives
* Establishing and monitoring guidelines to determine field labor requirements
* Training, motivating, leading and evaluating maintenance crew team members
* Identifying weaknesses in operating policies/procedures, and recommending corrective action
* Assist team with seasonal snow services
* Helping to create and follow our annual financial plan
Requirements
* Experience in a service-based role within a labor intensive industry
* 3 + years experience in the landscape/green industry is a strong plus, it is not a requirement for this role
* Familiarity with Microsoft Office, Excel and a Customer Relationship Management (CRM) system
* Ability to work independently
* Strong communication skills; Spanish speaking capabilities highly desired
* High level of motivation
Benefits
This career opportunity offers a competitive salary, a company vehicle program, reimbursed business expenses and other company benefits. We are Powered by LandOpt, which means that we are part of a network of independently owned landscape contractors who are among the very best in their local markets. LandOpt Contractors deliver the quality service and personal touch that customers expect from locally-owned companies, while benefiting from the training and technology that only a national company like LandOpt (www.landopt.com) can provide
Senior Client Sales Executive
What you'll be doing...
Your c-suite customers need solutions to help run more efficiently and more secure so they can achieve their global goals. You will uncover their most pressing challenges—whether it's helping them protect their information to make it more secure, cloud computing, or tailored network solutions to increase efficiency—we can help. The full portfolio of our enterprise services will be in your toolkit for you to craft an unbeatable solution to address the most pressing client needs. You'll use your energy and expertise to develop and deliver unique packages that won't just satisfy your clients, but delight them.
Developing existing business and new high-level client relationships.
Understanding client needs and tailoring custom solutions through consultative selling.
Responding to RFPs, making compelling business cases, and contracting for work.
Collaborating with internal and external partners from sale through implementation.
Streamlining processes and effectively managing sales activities and forecasting.
Managing client and internal expectations.
Being the expert on our enterprise offerings and knowing what the competition is doing.
What we're looking for...
You're the type of person who sees the big picture and looks to make the biggest impact possible. You're comfortable working and communicating with all types of people, and they listen to you—and you know how to translate the benefits of technology into easy to understand business language. You have an intense drive to succeed, and help others around you to be at their best as well. You know your success depends upon your client's success.
You'll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Even better if you have:
A degree.
Sold complex technical solutions and/or systems integration sales. Ideally, strategic solutions.
Met challenging sales goals.
Managed multiple projects and deals under tight timelines.
Cultivated strong trusting customer relationships at executive levels.
#VESQBR
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Call Center Supervisor
What you'll be doing...
You'll be leading a team of representatives to not only provide superior customer service but also grow the business through acquiring new customers and retaining existing customers. You'll be responsible for coaching, recognizing and holding people accountable for delivering both performance and productivity metrics. Highly motivated by challenging goals, results driven and helping others achieve.
Fostering an environment that encourages employee engagement.
Leading, motivating and developing a sales and service team to deliver exceptional results in a fast-paced, ever transforming environment.
Perform consistent and timely coaching in an organized and well documented manner.
Ability to analyze data and leverage tools that provide actionable insights that drive performance, productivity, and optimal efficiency.
Act with high level of integrity; hold yourself and team accountable.
Prioritizing the customer first to deliver best in class experiences.
Ability to multi-task and be administratively efficient.
Fostering a collaborative, inclusive work environment.
What we're looking for...
A positive, can do attitude. You thrive in a fast-paced, dynamic environment where different challenges pop up all the time. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you—you build relationships and credibility quickly. You enjoy multi-tasking and managing your time effectively to get everything done.
You'll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Willingness to work evenings, weekends, and holidays.
Even better if you have:
A degree.
Management experience.
Call center experience, ideally in bargained for environment.
Led a team, preferably in sales or customer service.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Senior Workforce Planning And Analytics Manager
What you'll be doing...
Responsible for Workforce Planning and Analysis Intraday Management for Verizon Consumer Call Centers. Responsible for interacting with the VCM leadership team to oversee the workforce planning, call routing and delivery, scheduling and payroll of the Consumer, and Multi-lingual centers. Must have a comprehensive understanding of scheduling and forecasting in a large team environment, including Time-off Management andcurrent labor contracts. You will partner with internal and external field teams to deliver a quality customer experience and drive key initiatives to meet overall business results across Verizon Consumer Markets Sales and Service.
Host daily coverage calls to review staffing gaps and service level targets, Analyze the data to determine areas of opportunity.
Create and maintain executive-level presentation for strategy and transformation initiatives, operational reviews, business unit reviews.
Meet strict deadlines, manage multiple requests simultaneously while working in a fast paced and team-oriented environment.
Transform the role of analytics from a decision support role to decision guidance through proactive data management, analysis and ideation.
Being the liaison between the channel, and National Operations.
Influence key stakeholders and drive accountability to the agreed upon plans/projects.
What we're looking for...
You will need to have…
Bachelor's degree or four or more years of work experience.
Six or more years of relevant work experience.
Experience managing a remote team.
Even Better if you…
Workforce Management Call Center Certification.
Analytical and strategic thinker, with the ability to translate user needs, business objectives and technology capabilities into our overall best-in-class customer experience.
Ability to manage cross-functional teams (both internal and external) and drive to a consensus.
Ability to be a proactive, self-starter and independent thinker capable of clearly communicating your position within various organizational structures.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Senior Manager Security Ops
What you'll be doing...
This Verizon Security Senior Manager position in the Physical Security organization is responsible for the Verizon Key Management Center and for the Physical Security Inspection program for the US portfolio. Works closely with the Director of Physical Security and other Security experts to ensure the safety and security of our employees and facilities.
The Senior Manager position will perform the responsibilities as listed below, as well as any other duties or projects that are assigned.
Supervision and oversight of the Key Management Center (KMC) throughout the US portfolio.
Oversight responsibilities for the administration of the Verizon Online Key Ordering (VOKO) platform which serves as the issuance record repository for site keys, locks and cores.
Implement standards, practices and utilization controls for master type keys at network sites.
KMC functions will be performed in conjunction with security best practices, Physical Security standards, Information Security standards and record retention standards as appropriate.
Develop and implement key management hierarchies for core change out activities that take into consideration work related access requirements and the CPI-810 standard.
Participate in re-core projects to include the removal of existing lock cores/ cylinders and replacement with new cores/ cylinders where planned.
Participate and implement lock and key planning related to possible work stoppage activities.
Management of the Physical Security Inspection (PSI) program for critical/ key facilities in the US.
Supervise physical security inspection team.
Sets the criteria for the inspection template and sets the appropriate criteria to help identify which sites should receive inspections annually.
Supervise comprehensive physical security inspections at critical facilities.
Be responsible for the Physical Security Inspection database which provides a record of the inspection completed and a written report of deficiencies sent to the responsible organization which require correction.
Implement database enhancements with STS team to ensure operational efficiencies.
Provide personal and/ or group support to the Director and other Physical Security Senior managers.
Review and provide monthly reporting of the financial results of the entire Physical Security organization.
Lead person responsible for the Third Party Request for Access or Information program. Department of Homeland Security or other similar agency requests will be vetted, consolidated into a fact sheet and then submitted to Legal Counsel for appropriate guidance and action.
Subject Matter Expert (SME) for Physical Security group involving Records Retention requirements for records created by Physical Security.
SME and POC for Physical Security issues related to VZB customer proposals/ contracts.
What we're looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience.
Six or more years of relevant work experience.
Knowledge and experience in physical security systems.
Even better if you have:
A degree.
Written and verbal communications skills.
Experience with Verizon's procurement and financial systems.
Demonstrated ability to handle sensitive and confidential information and matters
Project management skills.
Demonstrated proficiency with MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook).
Ability to assess and respond to internal and external customer demands.
Interpersonal and organizational skills.
Capability to be a self-starter with the ability to make independent decisions and judgement.
Ability to operate in a fast paced environment, with a sense of urgency and attention to detail.
Willingness to travel, as necessary.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Call Center Operations Analyst
What you'll be doing...
You will partner with key players to provide stakeholders strategic insight into delivering strategic areas of focus around revenue growth, customer experience, employee productivity and efficiency, and process compliance. You'll be responsible for coaching, recognizing and holding people accountable for delivering both performance and productivity metrics. You'll participate in budgeting, employee engagement, attendance and culture initiatives. You will be responsible for grievance preparation and/or handling.
Interpreting call center data, developing and executing sales and service strategies that drive performance, productivity, and optimal efficiency.Educate, coach and develop frontline employees to improve revenue growth and customer experience, and compliance metrics.
Act as a liaison between interdepartmental organization to ensure alignment to business priorities.
Ability to oversee, manage and implement new projects, process and procedures.
Fostering a collaborative, inclusive work environment.
What we're looking for...
You're analytical, organized, and detail oriented. A self-starter and quick learner who can work independently, but you're also great to have on a team. You're no stranger to a fast-paced environment and tight deadlines, and you adapt to changing priorities and juggle multiple projects with ease. You take a lot of pride in your work, and that's why people count on you to deliver.
You'll need to have:
Bachelor's degree or four or more years of work experience.
Three or more years of relevant work experience.
Experience in analyzing datasets.
Even better if you have:
Call center experience, ideally in bargained for environment.
Experience with Microsoft PowerPoint, Word, Excel, G Suite, and Qfiniti.
Strong communication skills, both written and verbal.
Program management experience.
Proficient analytical and problem solving skills and proven track record of utilizing insights from data to drive change.
Ability to develop and present reports and presentations.
Proven ability to work with cross functional teams across all levels of the organization to optimize business results.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
NON CDL Route Delivery Driver
Poland Spring Route Delivery Driver
New Starting Salary, $53,350/year
Nestle prides itself on promoting employees from within. We will train employees to help them to obtain their CDL license.*
The Route Service Representative's (RSR) function is to effectively service all routed customers, provide pre-ordered products and to 'up-sell' additional products of interest. Each route and delivery day is unique and entails an average of 40-70 stops per day servicing residential, retail and commercial customers. The primary role of the RSR is to effectively service all customers in a safe and productive manner. Desired candidates have highly-developed interaction skills and demonstrate a commitment to providing exceptional customer service.
Successful Candidates Will Possess:
A willingness and ability to operate a commercial vehicle in a manner that ensures personal and public safety
The ability to enter and exit a commercial vehicle safely on average 70-80 times per day
The ability to repeatedly lift and carry up to 45 pounds safely, on average 200 times per day
The ability and desire to work outdoors in various types of weather
The ability to demonstrate a strong Customer Service orientation
Is able to effectively interact with others, be a team player and solve conflict effectively while having strong verbal communication skills
We are looking to add to our troop of RSRs. What does that mean to you and what will you need?
You'll need the ability to get a CDL class B license with airbrake endorsement and have a clean driving record.
You need to be able to work in all kinds of weather while working out on your own with limited supervision.
Servicing our customers is hard work, and you will need to be able to climb in and out of the truck and carry product that can weigh up to 45 pounds.
You will get way more than your recommended 10,000 steps in a day, with plenty of water to keep you hydrated during the day.
You must have the ability to obtain a DOT medical card for the purpose of working for Nestle Waters
Most importantly, you need to have a professional image and demeanor. We'll provide the cool uniform and truck.
Other important stuff to know:
A clean driving record means in the last 3 years, that you've only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 7 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
Must be 21 years of age or older (DOT requirement)
You can see additional details by reading our infographic, found here: https://goo.gl/sIu0Rq.
You can also watch a short video about our RSRs here: http://bit.ly/28YqURk.
Nestlé Waters North America is the nation's leading bottled water company. With working for the world's largest health, wellness and nutrition company comes exactly the kind of benefits you'd expect: you'll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It's not just the work that you'll find fulfilling here though. As you build a career with us, you'll receive outstanding support from a leading name in healthy hydration.
The only question is, what elements will help you succeed at Nestlé Waters?
Customer Operations Manager
As the nation's leading bottled water company, Nestlé Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we're also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.
Nestlé Waters consists of five business units: Corporate, Commercial, Supply Chain, Technical & Production and ReadyRefresh by Nestlé. Whichever one of these areas you choose to join, you'll find yourself collaborating with a highly talented team on work that's challenging, engaging and incredibly rewarding. You'll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It's a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.
ReadyRefresh by Nestlé is one of the most visible parts of the Nestlé Waters business, delivering healthy hydration to customers where they need it most. It's another example of how we are committed to helping people maintain a healthy lifestyle. You've no doubt seen our trucks on the road, on their way to bring our water and tea products to thirsty consumers. Our drivers and unit leaders are the backbone of the ReadyRefresh team. By joining this fast-growing area of our organization you'll have the opportunity to share in our mission with a real sense of ownership and the freedom to succeed in your role. It's a chance to apply your skills and experience to work that's as challenging as it is rewarding. Whether collaborating as team to deliver superior customer service or making a lasting impact with your individual accomplishments, you'll be an essential and valuable element of our success. We'll make sure you receive the support, benefits and development you need to build the perfect career.
We are currently seeking a Customer Operations Manager to be located in Elmsford, NY and report to the Zone General Manager.
Key responsibilities include but are not limited to the following:
Drive customer satisfaction through the ownership of daily execution for designated branches, including customer service, order delivery, and warehousing.
Own execution and adherence to the ReadyRefresh brand and relevant standards for all branch processes related to customer service, order delivery, and warehousing.
Uphold frontline employee safety through the regulation of safety policy compliance, behaviors, and the identification and execution of safety improvement opportunities
Carry out facilities management-related tasks for assigned branches including the administration of facility utilities and services, and management of facility maintenance requests/upgrades. Partner on needs/escalations with the Logistics leaders who own negotiation of service contracts with facility vendors.
Supervise frontline leaders (including assigning teams/responsibilities, managing escalations, etc.) and manage the professional and personal development of direct/indirect reports through coaching/development of performance objectives and personal growth/development goals.
Oversee all direct report "people management" processes and accountability, to include hiring/retaining qualified team members and timely addressing of attendance/conduct/performance issues.
Liaise with COM peers, DOM, and division/national leaders to share best practices and leverage knowledge to help define future strategies and processes for ReadyRefresh Customer Operations function.
Key qualifications include:
8 years in Customer Service, Sales ,Operations, or Logistics roles
Experience successfully managing large teams (e.g. 20 people) of service, operations, or logistics workers required
College Degree strongly preferred
Has demonstrated success in a number of diverse customer service and operations roles
Extensive experience managing operational delivery processes
Prior experience managing a facility / branch preferred
Ability to weigh tradeoffs to arrive at a solution that is acceptable for both the customer & NWNA
Experience providing a high level of customer service
Excellent written, verbal communication, and interpersonal skills
Experience managing and anticipating change and challenges
Prior experience managing a P&L/budget responsibilities
Nestlé Waters North America is the nation's leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestlé Pure Life, S. Pellegrino, Perrier and Acqua Panna. We're passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you'll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It's not just the work that you'll find fulfilling here though. As you build a career with us, you'll receive exactly the kind of benefits you'd expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestlé Waters?
Senior Software Engineer (Cloud)
About the Team:
The Turbonomic Engineering team is responsible for accelerating the delivery of new upcoming cloud features as well as designing and building functionality around controlling cloud-based applications. This autonomous organization collaborates closely with product management and the rest of R&D in small scrum teams with the opportunity to rotate across various feature teams. You'll get to see the direct results of your work running at scale across top enterprise clients within a matter of months through each new release.
As part of this world-class engineering team you will design and build some of the most critical features and enhancements for the Turbonomic Platform which is the control system making application workloads SMART (self-managing and in real-time). On this team, you'll get to continuously learn about AWS, Azure, open source and cloud-native technologies on a daily basis. We also offer the opportunity to test new ideas and contribute patents (we currently have 10 patents with 6 more pending – all from employees).
Our technology stack consists of: Java, Docker, Kubernetes, Kafka, Protobuf, REST, Angular
What we're looking for:
5+ years of experience in software development
Background in Java, C++ or other modern development
2+ years of experience in ONE of the following:
o Cloud providers (Google, AWS, Azure)
o Working at a pure cloud software startup
o Developing software that runs ONLY in the public cloud
o Re-architecting legacy applications for the public cloud
Experience in one of these areas:
o Public cloud APIs for IaaS (AWS, Azure, Google) or PaaS (CloudFoundry, OpenShift)
o Cloud-Native (for example: Kubernetes, Mesos, Docker, Deis)
Background in: Microservice architectures or distributed systems based in AWS, Azure or GCP
Familiar with:
o Cloud DevOps practices
o Agile development methodology
o Cloud-based distributed application development and scaling
Bachelors or higher in Computer Science or a related field
Bonus Points if you have:
Certifications: AWS Solutions Architect, AWS Cloud Practitioner, Azure DevOps or related
Experience with Machine Learning Solutions
About Turbonomic:
Turbonomic helps thousands of enterprise organizations activate their hybrid cloud journey by leveraging our patented platform to continuously assure that application workloads get precisely the right resources needed to ensure performance and eliminate overspending while maintaining policy compliance.
Turbonomic is the leader in Workload Automation for Hybrid Cloud. Recently, Turbonomic was named an Inc. Fastest Growing Company and a Forbes Cloud 100 Company – both for the third time. We also made the Inc. Best Workplaces 2018 list and locked in strong partnerships with Microsoft, AWS, Cisco and DXC to accelerate our growth. Turbonomic was founded in 2009. We're headquartered in Boston, Massachusetts and we have offices in New York City, White Plains NY, Toronto, Australia and the United Kingdom.
Our company culture creates a workplace that values trust, performance and transparency. This is done through our employees who naturally operate with a sense of fearlessness, collaborate often, are curious learners that have a sense of urgency behind their work and are coachable, but also coaches in their own regard. If that sounds like something you'd like to be part of, we'd love to hear from you. To learn more about our company culture, check out our careers site, our careers blog, or our employee podcast.
To make sense of the market opportunity ahead of us, Gartner predicts that 90% of organizations will adopt hybrid cloud infrastructure by 2020. Currently there are 200M workloads in the world, but that is also expected to grow 20% each year to 380M in 2020. And we're sitting right in the middle of this opportunity with the right technology to help move customers forward in their cloud strategy to transform their businesses for the digital age.
Benefits & Perks:
Health, dental and vision coverage – health is a #1 priority for us, we've got you covered.
Unlimited paid time off – flexibility boosts creativity and performance… work-life balance is key.
Pre-tax benefits – medical, dependent care, commuter, 401k.
Access to executives – we have a no-door policy, learn and collaborate with execs.
Beer Fridays, unlimited snacks, cold brew coffee on tap – physiological needs, check.
Game rooms, quiet areas and more – play a round of billiards, table tennis or grab a quiet space to focus
Career advancement – jump in, learn, make an impact and shape your career
Implementation Engineer
By 2020, 83% of enterprise workloads will be in the cloud. This transformation introduces an ever-increasing set of complex tradeoffs for IT staff, such as whether to place workloads on-premises or public cloud, when and how to scale up or scale out workloads, and what resources to allocate without overprovisioning. To de-risk this transformation, IT organizations are turning to self-managing and real-time workloads. With 10+ patents on our technology, Turbonomic is the only platform that enables enterprises to prepare their businesses for the cloud and answers the most complex IT challenges they face.
As one of our Implementation Engineers, you will be responsible for implementing the Turbonomic platform and executing against our services framework to deliver ROI to our customers. Your will serve as a technical resource providing not only guidance in delivering our solutions, but also knowledge transfer specific to Turbonomic to help enable our customers.
As such, your technical abilities in Enterprise data center environments supporting on premise and public clouds are critical in delivering a well architected, well managed and customer localized yet Turbo standardized deployment. This includes the troubleshooting of related Turbonomic issues, as well as answering the relevant technical questions. Your abilities to listen, consult, educate, and deliver enterprise level professionalism while documenting your work in support of our Service Framework and Agile Methodology will help to ensure long-term success for our customers.
What you'll do:
Maintain Turbonomic standards in all aspects of work
Work with customers to understand the constraints, business rules, and technical decisions that define their environment and design a Turbonomic deployment to accommodate it
Implement Turbonomic use cases within customer environments to generate value for our customers
Assist the customer in defining, capturing, documenting and sharing the financial value provided by Turbonomic and establish ROI
Identify opportunities within the customer's environment to extend Turbonomic adoption by understanding their projects and initiatives
Document all work with customers including value provided, run books, configuration guides, and executive summaries
Maintain current functional and technical knowledge of Turbonomic, virtualization, converged infrastructure, storage, networks, cloud, cloud native, and other emerging technologies
Maintain current Turbonomic certifications as required
Provide clear and constructive product feedback to Turbonomic Product Management and Engineering teams based on customer requirements
Help to document best practices in developing and deploying Turbonomic solutions
Function as a front-line technical resource for "best practice" and informal customer questions and act as a liaison between customers and both the Engineering and Product Management offices
Provide knowledge transfer formally and informally to customers
What you'll bring:
2-4 years experience minimum in customer-facing positions as a professional services consultant or sales engineer
10+ years in an infrastructure role with an understanding of hardware architecture and design
Proven ability to deliver technical workshops remotely and on-site to customer teams, confidently sharing knowledge and answering technical questions
Strong technical background, with previous experience in Linux system administration, technical architecture and Virtualization management
Strong analytical and consulting skills
Strong professional documentation skills
Strong understanding of strategic sales process
Strong organizational skills with an ability to manage competing client demands
Excellent communications and interpersonal skills
Ability to travel up to 75% percent of the time
B.S., B.A., or M.S. Degree preferred
About Turbonomic:
Turbonomic helps thousands of enterprise organizations activate their hybrid cloud journey by leveraging our patented platform to continuously assure that application workloads get precisely the right resources needed to ensure performance and eliminate overspending while maintaining policy compliance.
Turbonomic is the leader in Workload Automation for Hybrid Cloud. Recently, Turbonomic was named an Inc. Fastest Growing Company and a Forbes Cloud 100 Company – both for the third time. We also made the Inc. Best Workplaces 2018 list and locked in strong partnerships with Microsoft, AWS, Cisco and DXC to accelerate our growth. Turbonomic was founded in 2009. We're headquartered in Boston, Massachusetts and we have offices in New York City, White Plains NY, Toronto, Australia and the United Kingdom.
Our company culture creates a workplace that values trust, performance and transparency. This is done through our employees who naturally operate with a sense of fearlessness, collaborate often, are curious learners that have a sense of urgency behind their work and are coachable, but also coaches in their own regard. You also have to like having fun - we have a lot of it. If that sounds like something you'd like to be part of, we'd love to hear from you. To learn more about our company culture, check out our careers site, our careers blog, or our employee podcast.
To make sense of the market opportunity ahead of us, Gartner predicts that 90% of organizations will adopt hybrid cloud infrastructure by 2020. Currently there are 200M workloads in the world, but that is also expected to grow 20% each year to 380M in 2020. And we're sitting right in the middle of this opportunity with the right technology to help move customers forward in their cloud strategy to transform their businesses for the digital age.
Benefits & Perks:
Health, dental and vision coverage – health is a #1 priority for us, we've got you covered.
Unlimited paid time off – flexibility boosts creativity and performance… work-life balance is key.
Pre-tax benefits – medical, dependent care, commuter, 401k.
Access to executives – we have a no-door policy, learn and collaborate with execs.
Beer Fridays, unlimited snacks, cold brew coffee on tap – physiological needs, check.
Game rooms, quiet areas and more – play a round of billiards, table tennis or grab a quiet space to focus
Career advancement – jump in, learn, make an impact and shape your career
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